Name: BG Nautico Ebeso
Address: Carrer De Ramon Muntaner, 44, Ibiza Figueretas, 07800, ES

8/10

Excellent

14 Jul 2026

Julie

This is our 4th stay at the hotel. We love the location - near the beach, 15 minutes walk into the old town, easy taxi rides to clubs. It works really well for our group of friends. The sea view and balcony in room are lovely. Really nice swimming pool and bar area. Some good toiletries. Handy mini fridge in room. Generally a quiet hotel

Friends

10/10

Exceptional

10 Jul 2026

Lisbeth

The room was small but perfect for two people but the staff were very helpful, they clean your room everyday if you’d like. They have free beach towel rentals, the pool is nice and the cocktails at the bar are cheap. Great place to stay! On the beach and near a lot of restaurants and bars!

Friends

10/10

Exceptional

10 Jun 2026

Donald

Clean quiet great breakfast

10/10

Exceptional

21 May 2026

Jayne

Arrived home from another wonderful stay. The staff make this hotel what it is, everyone is so friendly and the hotel is kept spotless throughout by the hardworking facilities team. The bar and restaurant staff are brilliant. My husband, Juan and Alfredo becoming fast friends. He also thoroughly enjoyed a couple of Spa treatments with Julia. We can’t wait to see you all again next year!

Partner

6/10

Pleasant

21 May 2026

jacqueline

Not great soundproofing but good stop over.

Partner

8/10

Excellent

11 May 2026

Antony

We booked this hotel primarily based on location and cost. It represented good value for money and was directly next to the sea which is what we wanted.

The staff are excellent as were the standards of cleanliness, so many cleaning staff in public areas and our room was cleaned to a very high standard each day.

The only small issues were that the room did not come with a free to use safety deposit box, we had to pay 18 euro for the week which I consider to be unreasonable in in this day and age. Also, I requested a high floor but we were allocated a lower level floor directly above reception so we suffered some unwanted noise from below as well as from inconsiderate guests above us moving furniture and making noise which would not have happened if we got a top floor room.

The hotel is a few decades old and whilst it is in excellent condition you still notice signs of age here and there for example every time someone in the floors above us had a shower or flushed the toilet we were treated to a full on waterfall sound effect as the drainage pipes were not soundproofed.

The room we had was a 3 person room which was of a decent size and the sea view was fantastic.

Overall it was a very good hotel with only minor issues and to be honest I would be tempted to return if it remained a cost effective option. Next time I would make sure I booked B&B because it costs 15 euro per person if you pay on the day which. It would be cheaper to pay when booking on Expedia.

Family_with_children

10/10

Exceptional

11 May 2026

Christopher

Proper, attentive, & friendly staff.

Self

10/10

Exceptional

05 May 2026

Katie

The breakfast was delicious, so much choice and freshly made bread. It exceeded our expectations

Partner

10/10

Exceptional

22 Apr 2026

Lesley

Great hotel . Nice breakfast

Partner

10/10

Exceptional

15 Apr 2026

Richard

Clean and spacious rooms. Nice decking/pool area but would expect the sunbeds to be taken up pretty quickly in peak times

Self

10/10

Exceptional

12 Apr 2026

Alan

I had a pleasant experience.

Friends_and_family Friends

10/10

Exceptional

09 Apr 2026

Heather

Couldn't have asked for a better stay. The hotel is impeccably clean, both the common area and rooms.

The staff at the front desk are lovely and helpful, and the staff in the restaurant worked so hard to keep the dining room clean, to refresh food items at the buffet, and to clear plates at the tables. Their efforts honestly made it feel like a much more expensive hotel!

The breakfast is great - a fantastic variety of hot and cold options. I personally appreciated that they had several types of non-dairy milk available (often you have to ask specially). Something they could do to improve would be to add labels to identify the foods on offer and, ideally, to identify allergens.

The location of the hotel is really nice - fabulous view of the sea, and right on the promenade with access to several restaurants and bars. It's a short walk into the city, but Ubers are plentiful and quick if you need it.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Heather

Breakfast was excellent with great choices of food items both hot and cold. Bonus there was cava too !! Got upgraded to balcony with seaview which was amazing. The staff were very friendly and helpful. I can imagine the hotel would be extremely busy in peak season due to it's location but as we were traveling early April it was fairly quiet.

Friends

10/10

Exceptional

27 Mar 2026

Andrea

It was off-season so a lot of shops were closed

Partner

8/10

Excellent

27 Mar 2026

Juan

Is good

Self

10/10

Exceptional

23 Mar 2026

Dusmanta

I really loved the sea front property and having a sea-view room was lovey. The choices of breakfast was good. The only thing I would mention is that the walls and windows are not sound proof at all so you can hear everything from outside and the foot steps from upper rooms( I think that might be with all property here).

The best thing of this property was the swimming pool by the beach and the drinks and food from the bar was good.

Family_with_children

10/10

Exceptional

22 Mar 2026

CRISTIAN

Muy bien

Partner

10/10

Exceptional

22 Mar 2026

Neil

Perfect location on the sea front, very nice views and enjoyed the terrace with pool and gym all facing the sea. Nice bar area and reasonably priced drinks, perfect for an early evening drink in the sun. Walking distance to Ibiza old town, a nice city beach with promenade and plenty of restaurants, shops and bars. Spacious room and affordable prices. Can’t wait to come back

Self

8/10

Excellent

20 Mar 2026

Amelie

The food in the restaurant is really good. We spent an afternoon by the pool which was really nice and the view of the ocean was amazing. We also got a couples massage and used the jacuzzi for a bit, so we made the most of all the amenities. The hotel was clean and great staff. The only set back was the room was a bit small for an couple and we were on the side that faces the road instead of the ocean. It was quite loud and there was a lot of construction near.

Partner

8/10

Excellent

22 Oct 2025

Tracey Anne

Lovely hotel, some noise from outside which the hotel cannot address

10/10

Exceptional

20 Oct 2025

Jonathan

Very good location. Easy 15min walk to old town.

10/10

Exceptional

09 Oct 2025

Patricio

Ok

Partner

4/10

Poor

01 Oct 2025

Tanya

Staff was not friendly from the start. Not helpful. Did not give the WiFi, when I asked they acted like I was an inconvenience. The WiFi does not work good at all. I was working while I was there and was not able to work at the hotel. I had to find an alternative place to work during my stay. I wanted to go in the pool at 4:15pm and was told I couldn’t have a towel after 4 PM, but the pool was still open which was silly. The walls are very thin so if you get a party group that’s sleeping next to you you can’t sleep. In room full of girls checked in and we’re playing loud music and talking loud throughout the night. One day it was raining and we needed an umbrella and they wouldn’t let us use one because we didn’t have €10 cash. We asked if they could charge it to the room and they said no. They asked for a late check out he didn’t even look to see if they had anything available he just said no. I would not stay here again!

Leisure Friends

10/10

Exceptional

27 Sep 2025

Thomas

Perfect location

10/10

Exceptional

27 Sep 2025

robert

Property was clean and modern and very relaxing. In a lovely quiet area with plenty of cafes and restaurants along the promenade which the hotel and pool looks over. Great base to relax, easy to get to everywhere you want to go. Staff very polite and helpful.

Leisure Family

2/10

Poor

07 Sep 2025

Shauny

Thankfully only stayed here one night. There were stains in my bed sheets. There is a coffee machine with pods but they didnt give you anybpods. When we went to reception you to ask for some they said you had to pay for the pods….. not really what to expect from a 5 star hotel. Massively over priced

Leisure Partner

4/10

Poor

26 Aug 2025

Filipe

Very dissatisfied with the quality of the assistants, I booked a double room, I received 2 single beds which was very uncomfortable for my stay, unfriendly staff, they did not help at all, it was a negative experience.

8/10

Excellent

23 Aug 2025

BIJUN

good

Leisure Friends

10/10

Exceptional

04 Aug 2025

Brandon

The amenities were excellent complimented by the food. The only hiccup was the bed/room situation where I thought there would be a bed and couch instead of just 1 bed.. This is a great place for a family trip, solo, and a romantic getaway….

Friends_and_family Friends

8/10

Excellent

04 Aug 2025

Richard

Air conditioning in the rooms needs updating

10/10

Exceptional

02 Aug 2025

Dharampaul

Located walking distance from shopping and the cathedral. Accessible by a single bus from the airport or a 25 Euro taxi, very conveniently located. Staff is good, facilities are beautiful. Great restaurant on the roof and the pool was really nice!

Leisure Friends

8/10

Excellent

24 Jul 2025

Louise

Good situation overlooking the bay

Business

10/10

Exceptional

10 Jul 2025

Karen

So clean everywhere

Leisure Partner

10/10

Exceptional

03 Jun 2025

Zahra

The hotel was clean, well located, and matched the description perfectly.
The proximity to the beach and many great restaurants made everything easy and enjoyable.
What really made the difference was the staff everyone we interacted with was genuinely kind, helpful and welcoming.
Thank you for making our time in Ibiza feel easy and warm. A very good stay would definitely come back

Leisure Family_with_children

8/10

Excellent

28 May 2025

Hannah

Super location, hotel was clean and tidy. Breakfast offered a good selection. Would recommend and return.

Leisure Partner

10/10

Exceptional

26 May 2025

Andrew

Y

Leisure Partner

10/10

Exceptional

22 May 2025

Carmen

Location, modern, clean, staff

Leisure Partner

10/10

Exceptional

19 May 2025

Jayne

Just returned from another lovely stay. The staff are what make this hotel so special to us, but I am a great believer in you get back what you give, and it doesn’t cost anything to be kind, friendly and courteous. From the warm welcome and goodbye of the reception staff, Alfredo and the restaurant staff keeping us well fed, Juan and the bar staff keeping us well hydrated and the Angela and the spa staff relaxing us. Thanks for all the hugs, we are missing you already. Haste pronto x

Leisure Partner

6/10

Pleasant

19 May 2025

Robin

Good location! Poor customer service. A bit run down rooms and moldy shower.

10/10

Exceptional

14 May 2025

Gordon

Good

Leisure Friends

8/10

Excellent

14 May 2025

Gordon

Good

Leisure Friends

2/10

Poor

07 May 2025

Emma

Would not recommend.

We didn’t actually stay here at all as the staff was rude and extremely unfriendly and unwelcoming and the room wasn’t what we expected or paid for. We’re still waiting to hear back regarding a refund.

We was in the hotel lobby a total of around 15 minutes on 2 separate occasions and on BOTH occasions 2 other guests had complained about this hotel also. A complete disaster from start to finish.

10/10

Exceptional

19 Apr 2025

Jonathan

Near the beach, not far from old town. Nice quiet location.

Leisure Family

8/10

Excellent

18 Apr 2025

Daniela

Great stay!

It was great. Just a couple of things they would’ve made it better:
- gym hours very limited, opening until 9am.
- also, the gym inside the spa along with the jacuzzi, with the humidity and no air con, and no drinking water, was tough.
- it the jacuzzi was outside could’ve been more enjoyable
- considering vacations and opportunity to wake up late, breakfast ending 10:30 is a little bit early (though I understand is a lot of work for the staff to keep it open but I saw a lot of people arriving “late” and not able to have breakfast).
- ALL staff was super friendly and servicing. The best part of the stay. Wonderful!!!

Friends_and_family Family

10/10

Exceptional

16 Apr 2025

Chris

April in Ibiza

Excellent hotel, lovely staff. Beautiful location

Partner

10/10

Exceptional

15 Apr 2025

Michelle

This is my 2nd time staying at this hotel & I’d definitely stay here again. The hotel is spotlessly clean, there’s always staff making sure everywhere stays pristine. Breakfast is also really good, there’s a selection of cooked food, fruit, cereal & pastries so there really is something for everyone.

Location is great, overlooking the sea & many restaurants/bars nearby & only a 15 minute walk into Ibiza old town.

Also have to give a special mention to Gio who works around the pool. She works super hard & always with a smile on her face. She’s a real asset to the hotel.

Family

10/10

Exceptional

11 Apr 2025

Samantha

Beautiful hotel in a great location right by the seafront. Lovely breakfast buffet and service. Woul definitely recommend or come back again.

Leisure Partner

10/10

Exceptional

11 Apr 2025

Sebastian

The Hotel is nice

Leisure Friends

10/10

Exceptional

09 Apr 2025

Richard

Great location for days by the sea, breakfast good with excellent choices, 10 min walk to Old Town.
Great room looking out to sea.
Nothing to complain about.
Would definitely recommend.

Leisure Partner

10/10

Exceptional

08 Apr 2025

Shahd Al

I enjoyed the stay, the staff were amazing and the location is great. Easy commute around the beach and downtown. Highly recommended and would love to come back again

Leisure Friends

10/10

Exceptional

06 Apr 2025

Jane

Had a lovely stay here.Hotel is super clean & the staff are very friendly & welcoming.Our room had a full sea view with very comfortable beds.Shower was superb they also provided toiletries.Breakfast had a great choice of everything.Hotel is in a great spot lots of restaurants close but I will definitely be returning soon.

10/10

Exceptional

02 Apr 2025

Kalwant Kaur

Lovely hotel with really friendly staff, good facilities all round. If i could change one thing, it would be more vegetarian / vegan options in the buffet for both breakfast and dinner.

Leisure Self

10/10

Exceptional

01 Apr 2025

Joanne

Friendly staff. Nice and clean and comfortable bed.

Partner

10/10

Exceptional

26 Mar 2025

Jaime

Good place

Leisure Self

10/10

Exceptional

17 Mar 2025

Daniel

Really excellent value for money. Lovely friendly staff

Leisure Friends

10/10

Exceptional

15 Dec 2024

Linda

Would stay again! :)

Excellent stay! Great sized room with a view of the ocean. Breakfast had a lot of variety and it was so nice to hang out by tbe pool. Would stay again

Self

10/10

Exceptional

09 Nov 2024

Jesse

Great

2/10

Poor

08 Oct 2024

Denise

This is not a 4 star hotel, staff rude. Room was like a prison cell without balcony, 3 foot away from very busy road. With a hostel opposite. Area is fake restaurants poor. Beach area wasn’t a beach just rocks.
People in area rude and make it known they don’t want you there.
Pool was tiny, no sun bed around pool, server coughing all over people when giving them drinks or food by the pool. Food was frozen pizza.
The canteen glasses n bowl smell like sewage even the server pulled a face when she smelt it.
Will never stay here again, even if you paid me.
Don’t believe false reviews they lie, worse place I’ve ever stayed and we have been to Spain many times.

Leisure Partner

8/10

Excellent

08 Oct 2024

Lynne

The hotel had everything we needed. The rooms are small but the location is great. Pool area is nice and the staff are lovely also. I hope to stay here again.

Leisure Friends

4/10

Poor

24 Sep 2024

Celine

The front desk people are quite rude and not accommodating. The hotel is strange. There is a strange painting down the hallway. It’s just creepy.

Leisure Friends

10/10

Exceptional

22 Sep 2024

Karen

Chill out space

Lovely location. Had a nice balcony over the bay. Great breakfast offering and service around the pool. Say 15 mins walk to the Old Town and bus centre Nice restaurants in the area

Friends_and_family Friends

10/10

Exceptional

11 Sep 2024

Timothy

Great hotel

The hotel was very nice and kept very clean it was so close to the beach and had a great sun deck and pool there was a great choice at breakfast and also was nice and close to many restaurants Ibiza old town was about 10 mins walk away even if it was up a steep hill overall a great place to stay

Self

10/10

Exceptional

27 Aug 2024

Paul

Great spot! Loved the view of the water

Leisure Partner

4/10

Poor

14 Aug 2024

Jason

Room was pretty basic for money (£400 a night) food option wasn’t great and little choice. TV in room kept losing signal for hours on end, rooms supposed to be soundproof but could hear everything!! Absolutely disgusting smell in the corridor at night almost like a sewer smell which was a bit disconcerting!!!!! Wouldn’t stay there again for that money. Oh forgot to say best bit was the sea view from our room

Leisure Family_with_children

8/10

Excellent

13 Aug 2024

Amy

This hotel is in a great central location to explore the old town of Ibiza and also 10mins drive from the main party scenes including Pacha, Hi Ibiza and Ushuaia. The hotel is very modern and pristine with beautiful views out over the sea. They offer a fantastic buffet breakfast with so many options and the chefs will cook fresh omelettes for you. The dinner is a similar set up where they offer a huge variety of choice. The chefs will cook you fresh meat or fish to order also. Every night they have a different theme, Asian, Italian, Mexican etc for €20 per person which is quite reasonable . A couple of things that were missing from the room were no tea making facilities, no iron and the fridge didn’t keep anything cold. Staff were very friendly and helpful with anything that we needed. I would definitely recommend this hotel.

Leisure Friends

2/10

Poor

29 Jul 2024

Verified traveler

Worst hotel

Everything was bad at the hotel. From the staff to the rooms.

Friends_and_family Family

8/10

Excellent

28 Jul 2024

Joseph

Great stay. Nice facilities, great pool and lounging areas. Decent breakfast, direct beach access, and easy to walk to the centre (port / old town). Staff were great also.

Leisure Partner

10/10

Exceptional

23 Jul 2024

Camila

Such a beautiful property! It has a spa vibe to it. Staff was very friendly, room was clean and gorgeous. Short drive to Saint-Tropez and not to mention the stunning sunset over the mountains.

10/10

Exceptional

23 Jul 2024

Verified traveler

Breakfast was very good

4/10

Poor

21 Jul 2024

Reginald

Lovely hotel. Decent gym. I enjoyed the patio area. However, I experienced a persistent foul odor in my room

Business_and_leisure Self

10/10

Exceptional

18 Jul 2024

Ivan

I had such a great time while staying at this hotel. They cleaned my room every day. I had a balcony with ocean view. It has a walkable parking for additional cost. There were restaurants and groceries around. It was walking distance to Dalt Vila. Great choice!

Leisure Self

10/10

Exceptional

14 Jul 2024

ESSIET

The location was perfect

Leisure Partner

8/10

Excellent

13 Jul 2024

Richard

Nice hotel in convenient location

Nice hotel, good area . Walking distance to old town. Surprisingly early closing hours for the pool. I would stay here again

Friends_and_family Friends

8/10

Excellent

12 Jul 2024

Karen

Great hotel - would definitely stay again
the only negative was no tea/coffee making facilities in the room and having to pay for the room safe..

Leisure Partner

10/10

Exceptional

04 Jul 2024

Julie

Love this hotel! Comfortable beds and pillows, great sea view and balcony. Easy access to the promenade and beach, and 15 minute walk into Ibiza Town. Small fridge in the room also very handy.

Leisure Partner

10/10

Exceptional

04 Jul 2024

Federico

Ottima scelta per qualche giorno a Ibiza

Ottimo hotel, camera ben attrezzata, letto comodissimo, posizione ottimale.

Partner

10/10

Exceptional

29 Jun 2024

Kris

The hotel was clean and the room was nice.

Leisure Friends

2/10

Poor

26 Jun 2024

Juan

Where to start. Room dirty, small, kind of like college dorm type of accommodation. Very dark, no view some Felt like I was in a prison cell. On top of that, the front desk was no help. Wanted to charge me €10 to use the safe in the room ridiculous. Took hours to let me check out of my reservation finally agreed to give me a refund. Probably the worst place I’ve ever stayed in my life.p

Leisure Partner

6/10

Pleasant

17 Jun 2024

Elin

Good location, very poor service

The hotel building and the surrounding area was good. The room, the bed and the view as well. However, the walls are thinner than paper and you hear every snore of your neighbours. Also the service is really poor. For example, the receptionist couldn’t hide what she was thinking when I confirmed that me and my girlfriend wanted a matrimonial bed… Incredibly rude! Further, I cannot understand how the hotel can charge their guests 7 euro per day to give them access to the safebox in the room when it is a rather pricey 4 star hotel. Also, there was no staff available when we needed to check out so we had to leave our room key cards on the counter and call in from the taxi to complete the check out. The exception from the poor service was the breakfast restaurant staff - they were both friendly and service minded. I would not recommend this hotel.

Partner

10/10

Exceptional

02 Jun 2024

Susan

Immaculately clean hotel, lovely rooms and beautiful views from balcony.
Relaxing pool area

Partner

10/10

Exceptional

23 May 2024

Sascha

Rien a dire. Pour une nuit c'était top. Avec la vue sur la mer, magnifique.

Self

6/10

Pleasant

20 May 2024

Verified traveler

Long wait at the check in. 2nd time this happened
Staff in bar mostly not aiming to please the guests didn’t feel welcome.
The hotel and its location very good but you should have your breakfast somewhere else

8/10

Excellent

15 May 2024

AMANDA

Nice hotel

Nice hotel in a great location. Staff were courteous and very friendly. Rooms clean and a decent size. Sea view is beautiful.

Partner

8/10

Excellent

12 May 2024

Sarah

A quick May break

Really nice, quiet hotel. The bed was so comfortable! Air con was rubbish so room got very hot. Our room was small & not enough storage, would benefit from having some drawers. The bed has to be the best I’ve slept in, in a hotel. Could be difficult to get a sun bed in high season but the pool & bar area is lovely.

Partner

10/10

Exceptional

11 May 2024

Jayne

All the staff were amazing right from the start, the lovely ladies on reception that checked us in even though we arrived earlier than expected. Daniela was super helpful telling us how to walk into town and what to do once there. Alfredo and his restaurant team were always so incredibly efficient and friendly even when my husband tried out his limited Spanish on them, and the bar staff make the best Mojitos. Will definitely be back to see our primo amigos and amigas!

Leisure Partner

8/10

Excellent

07 May 2024

Yvonne

Fab staff. Little choice on evening meal.

Leisure Partner

10/10

Exceptional

26 Apr 2024

Matthew

really good location, nice pool area, good breakfast and reasonably priced. Would visit again.

Leisure Partner

10/10

Exceptional

25 Apr 2024

Michael

Fantastic Hotel

Fantastic hotel in a great location. The whole hotel was spotlessly clean and the rooms are small but very comfortable. The staff were always friendly and helpful. We will be going back.

Friends_and_family Friends

8/10

Excellent

18 Apr 2024

melanie

Nice hotel . Very clean.

Nice Hotel. Good price paid for a standard room with breakfast. Room small but very clean. Friendly staff.

Self

8/10

Excellent

14 Apr 2024

Christopher

Nice hotel, breakfast worth paying for at £5 a night, clean, good location.

Only small negatives you had to queue for breakfast in the morning to get a table and it wasn’t peak season.

Also had a room next to the pool and they cleaned it at 0730 every morning which would wake you up for an hour

Leisure Partner

10/10

Exceptional

05 Apr 2024

Amanda

A lovely, small and friendly hotel. Rooms are clean and spacious with toiletries and we were upgraded to a sea view room which was perfect. The pool area was clean and comfy with great views of the sea. The hotel felt safe and had a holiday vibe. Easy walk into Ibiza Town. Lots of breakfast choices, quality was average but worth having for a small extra charge. Definitely return.

Leisure Partner

4/10

Poor

18 Mar 2024

Franzy

No soundproofing you can hear the noises from the other rooms . Even when they are talking you can here there . It was very disturbing
Will definitely not go back
The good point about the hotel was that all the staff were amazing . Always smiling and ready to help

Leisure Self

10/10

Exceptional

16 Mar 2024

Jasmine

Easy stay right on the beach. Beautiful and private with a cool pool and a large seating area to enjoy the sun without the crowds. Lovely views from the windows.

Leisure Family

10/10

Exceptional

31 Oct 2023

Michelle

Booked a single room at this hotel & was pleased to find a double bed when I arrived. As expected the room was small, but very clean & well equipped, with plenty of toiletries etc. Location is great with bars, restaurants & the beach nearby & only 15 minute walk into the Old Town. The hotel bar is also very reasonably priced. I’ll definitely be staying here again on my next trip to Ibiza.

Leisure Self

4/10

Poor

16 Oct 2023

Susan

The lobby small pool, and bar areas are lovely but the beauty stops there. Skin deep. The room we related was small and dark and dank. The a/c was poor and the overhead fan was old dirty, and so loud it kept us awake. Just like the very loud sounds from the “soundproof “ rooms around us. There was no evidence of the safety measures which were advertised. The night clerk and and hotel manager and housekeeper were so nice, sometimes in stark contrast to thru day clerk often a two as if she found guests an annoying interruption. None of this hurt our trip much. The location was super right on the beach and the wonderful promenade filled with people laughing, talking, walking dogs, stopping in at the many restaurants… all a wonderful experience.

Leisure Partner

6/10

Pleasant

17 Sep 2023

Raul

Very clean and well located

Leisure Friends

4/10

Poor

05 Sep 2023

Verified traveler

Average city

Like many hotels along this strip, the hotel is a bit run down and tacky. The room was tiny and looked into a wall. Poor service

Friends_and_family Friends

10/10

Exceptional

14 Aug 2023

Tarek

Excellent location, very clean and convenient property, great helpful staff- beautiful pool area

6/10

Pleasant

28 Jul 2023

Verified traveler

Extremely Disappointing Experience \n

I had high hopes for this hotel as I booked it based on reviews, but my experience turned out to be nothing short of a disaster. I usually refrain from leaving reviews, but I feel compelled to share my unfortunate stay.

Firstly, the check-in process was a complete letdown. Despite the hotel's website clearly stating a 2 PM check-in time, the staff made me wait until 3 PM before I could finally access my room. This was not the best way to start my stay.

To make matters worse, I was given a room that was different from the one I had booked. They had the audacity to claim that the room in the picture required an additional payment. This blatant misrepresentation was disappointing and unprofessional.

As for the hotel's condition, it was subpar at best. The overall ambiance and amenities left much to be desired, making it difficult to enjoy my time there.

However, the worst part of my stay was during check-out. I was well aware of the 11 AM check-out time, and I accept that. But when I was getting ready to leave the room at 11:15 AM, I received an abrupt call from the hotel staff, rudely informing me that check-out was 30 minutes ago. The person on the phone was downright impolite and unprofessional. Their suggestion to use the pool locker rooms for a shower was an insult.

I regret trusting the reviews that led me to book this hotel. My experience was far from what I expected, and I

Business

8/10

Excellent

19 Jul 2023

Vitor

Great hotel in a nice location not far from Old Town. It has a nice beach just outside the hotel and several restaurants. The pool was great except it stopped giving towels by 4pm (or earlier sometimes). It makes no sense a beach hotel that doesn’t give towels after 4pm. At least leave some beach towels in the room.

Leisure Family