Sofitel Agadir Thalassa

Morocco , Agadir
AGADIR, Baie Des Palmiers Founty P5 Secteur Touristique
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100 reviews shown

10/10

Exceptional

20 Apr 2026

ROBERT

Environnement et localisation

Partner

10/10

Exceptional

16 Apr 2026

harvinder

Fabulous hotel, staff warm and welcoming and made our stay wonderful.

Friends_and_family Family

6/10

Pleasant

14 Feb 2026

Amar

Arrived at 12 and was told rooms would be ready for 2pm. Returned at 3pm and rooms were still not ready. Eventually they gave us our rooms on the ground floor

Business Friends

10/10

Exceptional

03 Feb 2026

David

The hotel was excellent in all respects.

We had a holiday we shall always remember.

8/10

Excellent

09 Jan 2026

Elizabeth

It was lovely overall.

Leisure Self

8/10

Excellent

09 Jan 2026

Elayne

The hotel is really lush and beautiful. Would we go back? No. Purely because they charge you for everything you wanna do - padel is €40/€50 . They make crepes for fun in the reception and there’s a charge - it’s all just silly. So it isn’t a regular 5* where these things come as part of your nightly rate . It’s gorgeous, but that sort of opportunistic charging ruins it.

Plus kids under 16 can’t use the pool so on our 2 lashing rainy days, our 10 year old literally had nothing to do. The hotel next door gave us bikes so we cycled in the rain. The Thalassa doesn’t even have a few bikes you can borrow (they’d prob charge more than the cost of it anyway :)). Gorg hotel. But they need to ditch the greed!

Friends_and_family Friends

6/10

Pleasant

05 Jan 2026

Ian

Staff Service was very average - there were three friendly faces.

Great setting and well designed outdoor area.

Needs a proper coffee machine in the room for the prices charged.

Money seems to be a driver not service.

Partner

10/10

Exceptional

29 Dec 2025

Sophie

Brilliant facilities and fabulous staff

8/10

Excellent

26 Dec 2025

Tariq

Beautiful place. Good service.

Leisure Family

8/10

Excellent

06 Nov 2025

Rakhee Pancha

The hotel was lovely. The communication with staff was difficult sometimes as 80% did not know how to speak English. There was very small ants around the outside and inside of the door to our hotel room when i made them aware they did not understand or didn't want to understand and did nothing to resolve the situation. Communication when ordering food was difficult ended up ordering double and paying more for certain items due to lack of understanding. If fluent in french then you are ok. Overall the hotel was beautiful.

Leisure Family_with_children

10/10

Exceptional

27 Oct 2025

Helen

This is a stunning hotel with beautiful pool areas and a choice of 3 restaurants all of which offer excellent food. The breakfast was amazing with loads of stunning pastries and everything you could wish for. The staff were helpful and friendly.
Would definitely go back.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Mukasa

This hotel was wonderful. We had a couple of issues with the room when we first got there which staff quickly resolved! Laila from the cleaning team was amazing! Lahouciane from the breakfast service team was a joy to speak to everyday! Down to Mohammed who I spoke to a lot for room service. Everyone made the trip so much wonderful. The restaurants were really nice! The Mexican tapas bar did the best churros we’ve ever had and the beach restaurants lamb chops and salt sea bass was sensational! Would recommend and return.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Khaushal Banu

We booked a 4 night stay in Agadir for our wedding anniversary. We emailed the hotel for our airport transfer which they kindly arranged without any issues. Mr Houcine called us personally the day before our travel to reassure us that all was ok. On arrival to Agadir airport, our driver was on time, warm & welcoming. A lovely start! We arrived at Sofitel & was greeted with genuine warmth by Mr Houcine & his team. Fatima was helpful, answered any questions we had & showed us to our lovely room which was perfect for the two of us, not too big, not too small with a good sized balcony. It was very clean & comfortable & met our expectations. The hotel sits on a large beautiful space & the grounds are very well maintained & calming. A superb place to unwind & relax. All the staff & security were attentive, professional & friendly. They represented well & are a credit to the Sofitel brand. The restaurants & food are of a high standard with a good variety of quality food. The prices are very reasonable with good portion sizes. We also had the pleasure of using Thalassa Sea & Spa. The team & therapists were so nice, welcoming & were very informative. The facilities were excellent, very clean & hygienic. We were blown away by the level of service, attention & kindness we received, when to our surprise, our room was decorated to wish us a Happy Anniversary - a truly lovely gesture which made our day even more special, thank you! It was a real pleasure to stay at this wonderful hotel.

Leisure Partner

4/10

Poor

25 Sep 2025

Ann

Disappointed, room allocation incorrect, three days with pneumatic drill going for hours next to the pool area, being chased out the door for unpaid bill when settled previous evening. No catering for dietary food and drink requirements.

10/10

Exceptional

24 Sep 2025

Vanessa

The staff were incredible, they made us feel so welcome and they were so helpful. They made my baby moon perfect!

Leisure Partner

6/10

Pleasant

30 Aug 2025

Farhan

Aesthetically pleasing, the grounds are lovely, the pool is serene but there are some basic issues to address which may have been unique to our experience but we could not overlook as never had this at a Sofitel.

Food options limi

10/10

Exceptional

28 Aug 2025

Sanaa

Service was excellent, the room was spacious and beautiful, and the hotel’s location is very convenient—close to the marina and many great restaurants. The private beach access was a highlight that made our stay even more special. The breakfast buffet was generous with an excellent selection, and the entire team went above and beyond with their hospitality. Thank you 🙏 We would definitely stay here again.

Leisure

10/10

Exceptional

25 Aug 2025

Salim

First time at this property the staff are amazing professional and helpful. Specially the dep dir Brahim and front desk Mounia and Yassine . Location is fantastic and the property facilities is so good . Can’t wait to come back and stay again .

Business Friends

2/10

Poor

15 Aug 2025

Safae

Worst 5 star hotel i ever been

10/10

Exceptional

02 Aug 2025

Verified traveler

Exceptional service, great breakfast

Friends_and_family Family

4/10

Poor

23 Jul 2025

Navid

Never again

We booked 2 rooms here and arrived at 1600 hours. We had to wait 1 hour for the room and the customer service was arrogant and as though they were doing us a favour. Check in time is normally 1500. What the management agreed was not carried through by the staff. Each staff member was looking to hussle and make a quick buck and not concerned about customer care.

Business

10/10

Exceptional

18 Jul 2025

mohamed

Nice and clean place

10/10

Exceptional

22 Jun 2025

Tanuj

The staff as well as the cleanliness and amenities of the hotel made our stay very comfortable and enjoyable. We had my Mum on the wheelchair and she felt so welcomed and was able to enjoy her stay very much.

Leisure Family

2/10

Poor

19 May 2025

Veronika

Visited the hotel as a part of a birthday trip. Hotel itself is lovely - beautiful decor , great rooms and designed well. However we were treated horribly by several members of staff to a point where is made us very uncomfortable and ruined our entire stay.

Leisure Friends

10/10

Exceptional

28 Apr 2025

paul

Lovely pool area , good attentive staff

Leisure Friends

10/10

Exceptional

10 Apr 2025

Hayssam

Really appreciated this hotel and especially the staff. The staff were very friendly to my family and me. The housekeeping and restaurant staff are pretty awesome. There are so many to thank. But special thanks to Manar (housekeeping) and Mohsen (lunch restaurant). They really try to make your experience unique and customized to your tastes. Very professional. You can tell they are professionally trained.

Also the executive chef was extremely nice. Always stopping by and welcoming us.

10/10

Exceptional

23 Mar 2025

Juanita

An absolute heaven and paradise ... Pure escapism .. surrounded by beauty, serenity and a tropical oasis .. the design is just out of this world. Pictures do not do it justice ... So much more stunning in person. But credit where it is due, the level of customer service is 5000 out of 10 :) Yacine and Hassan were so lovely and welcoming from the second me and my 10 year old son arrived.

The energy of the people who work here, like everyone has said, you can tell they truly care about your experience. The staff always have a smile on their face, it really made the stay top notch. We only stayed for 2 days but will stay for longer next time. During the evening the hotel completely transforms and you can forget all your worries and the hustle of life back in London. Did not want to leave. Highly recommend the tapas restaurant which was outstanding. The gentleman serving us was so lovely and helpful ; wish I could remember his name. Thankyou so much for the best time.

P.S they have a gorgeous black cat Sophie that is well looked after. My son was very excited to see her. For any animal lovers please do bring treats for her as I will do next time :)

Leisure

10/10

Exceptional

27 Jan 2025

Dave

Ils ont jamais voulue nous donner notre chambre même si elle était prête et servie au petit dej pas de service

6/10

Pleasant

24 Jan 2025

Charlie

Lovely location

Lovely location. Greta service for Bfast and in the bar.

NO HOT WATER in the morning. Not a great start to the day. Struggled to get hold of th front desk. When checking out they were quite relaxed about my issue. That was my only disappointment.

Business

10/10

Exceptional

03 Dec 2024

Daniel

Fantastic hotel and staff. Highly recommend

Leisure Partner

10/10

Exceptional

29 Nov 2024

REYNALDO

Cannot have better in Agadir. All what resort and Morocco can give, great.

Business Self

10/10

Exceptional

21 Sep 2024

Maria

We had a great time at the Sofitel, the hotel is stunning. We enjoyed the pool and the easy access to the beach. The room was absolutely amazing.

Leisure Family

10/10

Exceptional

22 Aug 2024

Sheila

Very nice and clean and spacious, nice gardens balconies and very close to the beach.

Leisure Family

8/10

Excellent

22 Jul 2024

Fatima E

Special thanks to the pool staff especially the lifeguard Mustapha Zinedine. The waiters are amazing especially Rachid & Simohamed & Khadija. Khalil public relations as well and Fatema at the reception.

Leisure Family

10/10

Exceptional

06 Jul 2024

Yasmine

Amazing stay at this hotel! Service and staff were welcoming and so helpful at any time. I will definitely be coming back!

Leisure Friends

6/10

Pleasant

03 Jul 2024

Rubina

We had 3 rooms and all were inconsistently cleaned. Staff at check in and reception were not welcoming. Food was totally overpriced at restaurants at the hotel.

10/10

Exceptional

11 May 2024

Paul

Birthday in Morocco

Excellent stay

Friends_and_family Family

2/10

Poor

09 May 2024

Sebastian

Beware

Not friendly or helpful at all!!

Self

10/10

Exceptional

05 May 2024

Thabit

Amazing stuff and very hospitable and beautiful place .

Leisure Partner

8/10

Excellent

11 Mar 2024

Martine

At breakfast the staff need better training, very confuse and all over the place so the service is very very slow.

Leisure Self

10/10

Exceptional

23 Feb 2024

Javier

Beautiful place, great Bar and food. Far from the city, but that is an small inconvenience

Business

2/10

Poor

13 Nov 2023

Daniel

Terrible stay in agadir

The staff here don't know how to look after customers or complaints.

Our first room had tiles falling off the wall, unfinished grout and a musky odor. Our second room was fine, however the design of the basic rooms leaves a lot to be desired. They haven't been updated since they first opened by the looks of it, sub par for a 5 star hotel. More verging on a rundown 3 star room.

When I wasn't with my wife, she would be asked what her room number is, this happened on 3 occasions.

The staff aren't proactive, you must always call them over or get up and walk to them to get attention for little things.

They never replenished our water in the 4 nights we were there, each time having to talk to someone. Or calling concierge.

We were told and checkin that our return transfer would be complimentary, it wasn't and I had to have that removed from my bill.

We burned ourselves at breakfast due to the faulty bread toster, staff just watched as things happened, no one ever asked to help. You must be self sufficient in this hotel, unless your Arab or French.

The hotel manager was informed of all of this at checkout. No remedy was taken, if anything condescending remarks on how I said it was \"okay\" in the morning the single time she asked if everything was fine.

I should've refused to pay the bill. Terrible place. 1 star. Ruined the end of our holiday.

Partner

8/10

Excellent

28 Oct 2023

Mubarak

The hotel is fine, but it it would benefit from some repairs there are lots of improvements areas and I would be happy to come back

Business_and_leisure Self

10/10

Exceptional

15 Oct 2023

Iris

The staff were great! A big thank you to Rim & Fatima at the front desk. Also a big thank you to Reda & Mm Katia at Restaurant La Place and especially to all the great staff servicing the breakfast area.

Thank you for making our stay enjoyable.

Leisure Family

10/10

Exceptional

08 Sep 2023

Virginia

Our favorite hotel by far. Beautiful property, rooms…everything. Well equipped gym and maintained. Great customer service and staff. Overall peaceful. Lots of care goes into this property. If ever in Agadir again, most certainly stay here!!!

Leisure Partner

10/10

Exceptional

19 Jul 2023

Gergana

Peaceful luxury hotel

We had a great time at this resort. The hotel rooms are great and the grounds are amazing. We loved the breakfast buffet and the seaside bar, the pool bar, and all the pools. The kids had a great time playing at the pool. It is at the beach, so you can walk to take a swim there too. Very well protected and felt safe.

Friends_and_family Family

10/10

Exceptional

04 Jul 2023

Jacqueline

Excellent facility! The Best Service! Nice clean pools! Rooms were spacious and comfortable! Air conditioning worked!

Leisure Friends

6/10

Pleasant

30 May 2023

Mumtaz

the area was nice , They should improve dinning options more , overall good experience.

8/10

Excellent

26 Apr 2023

Grant

7 days at the Sofitel

Pro: overall this is a lovely hotel, well maintained with helpful staff. The 2 pools are great (one heated). The rooms are fine (bathroom and toilet on the small side but a nice size terrace). Breakfast buffet is decent. The restaurant on the beachfront is great.

Con: The drinks and food at the hotel are a bit pricey (unsurprising I suppose for a 5*). The evening buffet is around £35 per head, but wasn't spectacular. We only went once, at 8.30pm and the staff were already packing away the food. As I said above, staff were overall very helpful and courteous. However a few staff can be a bit intense, especially when they know you're leaving soon. My wife was witness to an unseemly scene between 2 waiters who were obviously arguing (very loudly and almost physically) about who should serve her. No doubt this was about tips, and I have no problem with giving tips, but this was unacceptable. I will be writing to Sofitel to make them aware of this. None of that however should take away from the fact that this is a very nice hotel.

Partner

10/10

Exceptional

29 Jan 2023

Damian

Friendly, helpful staff, and wonderful breakfast

Business Self

2/10

Poor

11 Jan 2023

fatma

The only good thing was one of the managers by the name of “Ibtissam” who took the time to make the issues we had somewhat tolerable!!
My husband and I certainly would not stay at the place ever again.

Business_and_leisure Partner

2/10

Poor

28 Nov 2022

Ahmet

We spent our 3-day holiday listening to the sound of the hotel construction site, we ignored the customer complaints many times without the care of the hotel management, (managers are hiding )our holiday was terrible, these days, those who will go to the hotel should take this info
Orbitz also you are responsible for informing this Information before reserving so terrible in my 3 days finally finishing

Business_and_leisure Friends

8/10

Excellent

22 Nov 2022

REYNALDO

All good, the fact it is eco-friendly or not, has no impact on many people descisions. All must be reasonably eco-friendly and by always staying out of politics.

Business Partner

6/10

Pleasant

28 Oct 2022

Sohail

Below average room with small beds for a five star hotel. Had to request multiple times to get any service.Plus point is a beautiful price beach and swimming pools.

Friends_and_family Friends

8/10

Excellent

02 Oct 2022

Ranya

Despite rooms being tight & very dark everything else was excellent : Pools very clean, and service by the pool & beach restaurant was very good . Morning breakfast (included) is very diversified & staff is friendly & doing his best to make you enjoy your stay .

Leisure

10/10

Exceptional

18 Sep 2022

Mohammed

Much thanks to all the staff for making our break so enjoyable and relaxing, in particular Aysha for her daily chech to confirm all was well and to the gardeners (the hardest workers I suspect) who simply made the pool surroundings feel like paradise. Also one of the best swimming pool designs, great buffet breakfast and great overall location by the Atlantic in Agadir.
Liz & Shuaib

Leisure Partner

4/10

Poor

15 Sep 2022

Mohammed

Staff was good at reception however overall customer service was poor. When we entered our room there was a terrible smell and we had to call reception, after a while someone did come and sprayed the curtains and left. The room had been booked for a couple. Upon arrival it only accommodated for one person- one cup, one glass, one pair of slippers.
Disappointed as we paid a lot for a queen room with sea view. The only good thing was it did have an amazing view.

Leisure Partner

10/10

Exceptional

07 Mar 2022

Mohammed

One of the best hotels I ever stayed in, with friendly and very helpful staff.

Business_and_leisure Self

2/10

Poor

03 Aug 2021

Verified traveler

Worst service ever !! I have been questioned many times if i was resident at the hotel . I have been asked several times in less than an hour from different staff members . And that was so bothering . Also they didn’t allow me to get into the hotel late that night because the staff didn’t recognize me . I booked the hotel to be comfortable and relaxed . I am so disappointed !!!

Leisure Family

10/10

Exceptional

14 Jul 2021

Verified traveler

Very relaxing and very calm for somebody who want to spend a good vacation at the beach
Staff very friendly and welcoming all professional and don’t never disappoint you
I’ll go there any time I stop by Agadir

Leisure Family

2/10

Poor

13 Apr 2021

Matthew

Worst hotel in Morocco

The service at this hotel is 2 star at best. After arriving we went to the bar where we waited 20 minutes to be asked what we wanted despite there only being 3 tables occupied in the bar. We ordered some food which they got wrong and was freezing cold and inedible. We eventually left the bar after an hour as no one bothered to come back to see if we wanted another drink. I had dealings with a manager and she behaved like a petulant teenager rather than trying to help us with a problem caused by the faulty hotel equipment. She was extremely rude and obnoxious. The breakfast is bread bought from carrefour not fresh at all and is worse than a 2 star hotel. This is never a 5 star hotel in a million years, it is a 2 star hotel with appalling management.

Partner

4/10

Poor

07 Apr 2021

Verified traveler

Hotel is nice customer service sucks from the beginning when i got There. Checkin took almost 1 hr and i had Booked online so checkin should never take the us long especially at a 5 star hotel. I called The reception 3-4 times to get me iron for the three days i was There, and nobody ever got back to me. They said they been busy because a lot of guest were checking in, that’s no excuse as they should hire more staff then if it’s getting busy. Overall hotel is nice but amenities weren’t all available, no outlets for plugins in bathroom overall my experience with Sofitel is bad from before and this just proved it even more, when checking out i told Then to bring someone to pick our bags, and they said they sending somebody 15 min later nobody is here so i ended Up taking my own bags to checkout to prove point. Taxi they told me to go outside and taxi will come...this a five star hotel which I’m paying for if i need Taxi then they should call me one to front door! Overall they need better customer service, there all polite but that doesn’t mean anything when you paying good money and not getting what u need!

Leisure Partner

8/10

Excellent

23 Dec 2020

Rachid

Fast travel

It’s was great, I’v been there for business travel, diner was correct and the guest was wonderful

Business

10/10

Exceptional

08 Dec 2020

Verified traveler

Sofitel Agadir Thalassa 👍👍👍

The best in Agadir.
A wonderful hotel, lovely and kind staf.. Thanks

Self

10/10

Exceptional

30 Oct 2020

Kelsey

MISS YOU ALREADY

AMAZING. Rebooked 3 times during the stay! Staff is absolutely amazing

Partner

10/10

Exceptional

30 Oct 2020

Kelsey

THE BEST STAY

AMAZING. Booked 9 nights and had the best time. The front desk is absolutely magnificent. Fatima was great & friendly. The valet was so helpful. I can not express how great our stay was. We loved everything so much we rebooked for 5 nights. Now in Marrakech, we will be returning again for 7 nights. The bar/ room service was also perfect. The bar manager was so nice & fabulous. She accommodated every need and great conversation !

Friends_and_family Family

10/10

Exceptional

28 Jan 2020

Verified traveler

Best location on Agadirhave amazing view on the beach directly and close to the promenade

Leisure Partner

8/10

Excellent

19 Jan 2020

Harpa Þórunn

Beautiful hotel with a few setbacks for a 5 star..

The hotel itself is beautiful! Although, there were a few details that I thought were not of a 5 star quality. Our room was described as “Garden view” but our view was of the backside of the hotel, a road with quite some traffic and a parking lot. Also, on our second day there was no refill on water or the sanitary products like cotton buds and shower cap even though there was none left. To our surprise, we had to pay a 15 EUR fee for one bottle if we wanted to bring it to our room after being at the supermarket. Lastly, service was quite slow even if there were very few guests around.

Partner

10/10

Exceptional

25 Oct 2019

Nicole

Great Stay at Sofitel Agadir!

Great night in Sofitel!
Warm welcome at the reception.
Clean room, nice view.

Best SHOWER ever!!!!

Fast check in and check out.
Great parking.
Next time will try the tennis courts!

Partner

8/10

Excellent

11 Sep 2019

londoner

The property is starting to age a little but its still a very good hotel.
On the day of checking out I had a little issue but the lady at the front desk, Fatima helped me with the problem. Fatima was superb and went the extra mile for me and just for that I will sure to return soon. :) Note to management give her a promotion!

Business_and_leisure Self

8/10

Excellent

03 Sep 2019

Verified traveler

Fresh style in the Agadir scene with a great location

Business

2/10

Poor

18 Aug 2019

maria

Not even a 4 star

Im rating them as they were truly a 5 star. Which they are not even close to a 4 star. Rooms are very small. Walls are very thin you can hear everything the others are doing. It took them 1 hour to check us in after a 6 hour drive. Terrible and on top of everything the manager did not allow us to cancel breakfast even after I told him we were not going to be eating breakfast and we had already been charged. We went for our honeymoon and I requested something /anything nice if they could help us celebrate our marriage and we got nothing but extra city tax and not even courtesy drinking water. I was very disappointed since they claim to be 5 star and morocco and very cheap but Everything in the minibar and bar was very expensive. In addition, There was no kind of entertainment what so ever. No stores nor restaurants walking distance.

Partner

10/10

Exceptional

09 Aug 2019

Helen&iain

We thoroughly enjoyed our stay. The rooms were lovely and had an unusual design with the bathroom in the middle which we liked. The breakfast is phenomenal, so much choice from the extended buffet. Our tip is to arrive early for breakfast as it can get busy.

We used the gym which was clean, modern and spacious. We enjoyed the free yoga class too. We also had a day at the spa, which although expensive was a lovely luxurious indulgence while on honeymoon.

It is possible to walk into the city centre from the hotel along the beach or promenade which we did on two different days. It took us about an hour at a leisurely pace and was a great way to take in the beach and various shops/cafes. Taxi’s are inexpensive and frequent however, costing just €5 to the centre.

We had the evening buffet at the hotel one night which was incredible - lovely wide range of delicious foods and divine desserts!

Overall a fantastic stay, highly recommended!!

Leisure Partner

6/10

Pleasant

26 Jul 2019

Verified traveler

The hotel and property were very spacious and beautiful, but the rooms are quite small, with room only for the bed and a chair. There is no room to place a suitcase. The distribution of the room is not practical, with the toilet distant from the shower and sink. No soap rack is available in the shower. One has to request towels from the poolside assistants, who often take a long time to bring them, and then don’t bring enough. Khalid at the pool was particularly unfriendly. Breakfast buffet was delicious and had a lot of variety. Reception and doorside assistants were excellent.

Leisure Family

10/10

Exceptional

02 Jun 2019

Verified traveler

It was welcoming, nice but a bit run down - need a bit more attention when it comes to maintance, as it is a 5 star hotel. It would be nice to have a private beach only accessible for the hotel quests rather than a public beach. The buffet breakfast / dinner was really good with lots of different varieties of foods and desserts.

Asma in the guest relations was really friendly, helpful and tried resolving any issues in a good manner and was very professional in her job.

Maryam in housekeeping area paid attention to details when cleaning the room and always prepared a little surprise for us. She always goes extra miles in satisfying quests. Also very friendly, helpful and polite.

P. S I would recommend for everyone to go to the paradise, which it's about an hour away, with a plenty lot of sunshine. It is definitely much warmer than by the ocean/beach.

Leisure Partner

8/10

Excellent

24 Mar 2019

Verified traveler

Staff was friendly and place was beautiful and modern

Leisure Friends

10/10

Exceptional

22 Mar 2019

Verified traveler

It is on the beach with all the necessities with friendly staff.

10/10

Exceptional

28 Jan 2019

ALICIA

Rest in the Warmth of the Moroccan Sun

After two weeks in cold, wet, miserable Paris I was desperate for some sun. I looked and found pure sunshine in the forecast for Agadir and booked a flight. The staff is incredibly kind and friendly. The super spa tended to my every need - the ladies who rub the spa/desk are just lovely and want you to pamper yourself. Fatima, the physiotherapist is very professional and will get your body back to feeling great in no time. I recommend the 80 minute massage with her. Lovely welcome tea-cookies, breakfast, pool staff, security all over and a comfortable bed.afyerwakking around the strip and popping into the other resorts I think the Sofitel Thalasso is the best choice in Agadir Bay. It’s certainlt the most elegant and friendly.go and enjoy yourself!

10/10

Exceptional

25 Oct 2018

Fahad

Nice hotel with good facilities but I would expect spa facilities (steam room and jacuzzi) to be part of the standard hotel facilities for all guests rather then having to pay extra.

10/10

Exceptional

15 Sep 2018

Iryna

Beautiful and tranquil place. Excellent design. Friendly and attentive staff.

10/10

Exceptional

06 Aug 2018

Roushon

Lovely hotel with maximum confort

The hotel greeted us from the moment we entered with exceptional customer service. All our needs were met and nothing was too much. The pool and spa are amazing. No matter what time of day you went to the pool, there were always cabana’s or loungers available. The spa is expensive but with every treatment you book you get to use the whirlpool, steam room etc so you can make it worth while. The kids club at the Sofitel bay make it extra relaxing as you can leave kids there with a peace of mind. A hotel I will definitely recommend and will return to InshaAllah. Keep it up guys!

10/10

Exceptional

04 Jul 2018

Verified traveler

Wonderful hotel

Lovely place to stay. Only criticism was the bar was very expensive so we had to leave the hotel every time we wanted an evening drink.

Partner

8/10

Excellent

04 Jul 2018

Verified traveler

Great location next to the beach

Great service, facilities and location.
Would benefit from some evening entertainment for guests.

10/10

Exceptional

20 Jun 2018

Amanda

Great hotel on the edge of the resort but not a problem for us lovely clean rooms helpful staff and great breakfast

4/10

Poor

18 Apr 2018

Do not recommend this hotel if youre looking for5*

Service is not 5* service. Our rooms were rarely cleaned. Once they took the used towels and did not replace any. I had to chase them twice before they sent it. They do not replace the tea cups..i can go on..
Then at the end they charged me the full price even though i had paid though expedia!

4/10

Poor

11 Mar 2018

nick

Would not consider this a 5 star

We have travelled to Morocco several times this year opted to stay at Sofitel, I would not consider this a 5 star hotel, our room had to single beds when we asked we needed a double or king they just put a duvet on top to make it look as if it is a double bed. Our room was cleaned daily but not to a standard of a 5 star hotel we asked for a change of room which we were offered one facing the gardens and the other side to the reception

10/10

Exceptional

07 Jan 2018

Ferguson

Very relaxing, amazing staff and hotel.
Beautiful views of the sea from hotel room

10/10

Exceptional

04 Dec 2017

Verified traveler

Modern and Pristine Hotel with Amazing Pool Area

This is a new, modern property with luxurious rooms with balconies, rainhead showers and the highest quality sheets. The outdoor patio area is spectacular with many areas for sitting, lounging and sunbathing. The hotel pool towels were plush and readily available. There are lounge beds on the beach, which offered comfortable areas for watching spectacular sunsets. The hotel offers several dining options. Expect to pay higher prices for food and alcohol than local establishments.

Partner

10/10

Exceptional

24 Nov 2017

Asif

Sofitel

Excellent. Very pleased with my stay.

Family

10/10

Exceptional

22 Nov 2017

5* all the way

Great stay , location service rooms all fabulous.. nothing bad to say. Special mention. Goes out to Mourad one of hardest working poolside boys there. Service with a smile and nothing is ever too much. Very accommodating will definitely recommend and stay if opportunity arises

6/10

Pleasant

13 Nov 2017

Verified traveler

Definitely not a 5 star experience

Arrived to celebrate my honeymoon. Got to the room and had rose petals on the bed however the room was not very clean and had ants crawling all over the tables. The staff did not speak much English. When room service was ordered we were charged more than we should've been. They were accomodating in terms of the pool staff and having room service at the pool in the mornings. The hotel is nicer in the corridors but the rooms need proper cleaning as they are very dusty.

Partner

6/10

Pleasant

04 Nov 2017

James

Luxurious Hotel with location a bit out

Cleaner could be better no water or fresh towels on several occasions, generally ok, food excellent and location wise was a bit out but there was a private beach though which was nice. Sun beds were not enough for everyone but service around the pool was great!!!!!

10/10

Exceptional

18 Oct 2017

Verified traveler

Excellent service! Love the balcony!
Include the breakfast package . It's cheaper and worth it . Great breakfast. Wonderful omletes?
Didn't care for the art in the lobby. Distasteful.

10/10

Exceptional

09 Oct 2017

Rid

excellent hotel

Me and my partner absolutely enjoyed every moment of our stay in Sofitel. A special thank you to all the staff including the cleaners and most importantly we would like to thank Amine and Faisal for taking good care of us. Both very wonderful people providing us with great hospitality services. Thank you, and we hope to see you soon. Love, from the latte and tropical juice couple

8/10

Excellent

08 Oct 2017

kirsty

Great hotel and location

Great hotel. Obviously concept is dark with black interiors etc but you can easily see that before you book. Loved being at the quiet end of the promenade. Lots of walking and running which was great. Security guards very friendly. Front desk staff spoke little English and were very cold and difficult to liaise with

10/10

Exceptional

28 Sep 2017

Very nice hotel nest to beach

Wonderful experience
Hotel and especially all staff excellent
Recommend it
Food wonderful

10/10

Exceptional

23 Aug 2017

Rachid

Very nice location , it sits on the beach

Very nice staff, smiling all the time, asking you if they can help with anything, the breakfast is the best ever one I've ever seen in my 20 years plus hotel experiences.

6/10

Pleasant

27 May 2017

K. Milan

Agadir , Sofitel

Morrocco has éxitoc and amazing food but at Sofitel they are missing this. Food is not up that good at patio and breakfast. In the room maid dies not replace towels but tries to put back old used towels . Hotel is too dark missing lots of light bulbs and the lighting in the room is horrible as if a child wired the electrical switches. Room is fantastic vie is fantastic. People and staff at the hotel are amazing .

10/10

Exceptional

17 Mar 2017

Verified traveler

Great staff, friendly and very clean hotel

Great experience, the only think they need to work on is the spa prices
We did scrub for 180 that is very much. I went to the best hotel and scrub was way less expensive I think the management needs to work on spa prices

2/10

Poor

11 Mar 2017

Diane

Extremely disappointed in the service. Told us breakfast was included at check in and then charged us for it. Closed pool restaurants early without notice, room service did not show up after ordering, had to call 3 times to get towels. Layout of room poor and not that clean for this level of hotel and hallways were not vacuumed. Definitely would not go back, many other options to choose from.