Name: Dunes D Or Ocean Club
Address: Chemin Des Dunes, Agadir, MA

8/10

Excellent

28 Jul 2026

Mohammed

Nice stay at Dunes D'or with my 2 boys, Staff were all exceptional especially the Entertainment team who always got us involved. Some parts of the hotel are a bit aged and could do with bits of renewing but overall a very pleasant experience staying at the Hotel.

8/10

Excellent

22 Jul 2026

Khady

It was ok not the best

8/10

Excellent

28 Jun 2026

Neil Simon

The troop was lovely

Family_with_children

8/10

Excellent

14 Jun 2026

Mahesh Kumar

Most of the staff were friendly and it was close to the beech.

Family

2/10

Poor

19 May 2026

Aneesha

The hotel was full of cats and the room was dirty as soon as we walked in. We asked to be moved to another room and they said they would just quickly clean our room. Our sink was faulty and toilet seat was falling off. There was loud noises every morning as there was work going on. Cleaners missed a whole day of cleaning our room. Bugs all over the room every day and in the shower. Booking said it was all inclusive but when we got to the hotel they said it was breakfast only and we went back and forth with the hotel and Expedia about this but the hotel was unreachable. Everytime we contacted reception from our room they would just cut the call. Would not recommend this hotel.

Friends

8/10

Excellent

27 Apr 2026

abbas

Enjoyed our stay

Partner

2/10

Poor

21 Apr 2026

Simon

I rarely leave reviews but I wanted to do so here as the place was just horrible, there was dirt on floor of the corridor the for the 3 days we were there ,the breakfast service was terrible queuing 15 mins for an omelette which was about the only thing worth having. I have never had to drink out of a paper cup before in a hotel, maybe at a kids party when I was 10 !. no cutlery and all of the staff waiting around not doing anything plates everywhere, just a dirty hotel I paid the city tax on arrival and they would not give me my key until I did, then on the way out I was charged again which I refused to pay.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Kerry

This place is incredibly good value the food is fantastic and the staff just so lovely. Lots of entertainment if you want it easy to access the free bar and the restaurant if you choose the right spot does feel like a restaurant table service and great waiters. We loved this place and will definitely be coming back

Friends_and_family Family

4/10

Poor

31 Mar 2026

Karen

Room was supposed to be a privilege room although looked nothing like picture was much smaller and balcony wall paint was coming off, air con did not work it just made the room hotter so had to sleep with patio door open all night. The pool bar was hardly ever staffed and a lot of people complained about this. In all bars drinks were served in paper cups, as never enough glasses left. There were never enough pool towels for people at the pool. Went to the spa which was not clean disgusting mould dripping from the roof into the heated pool. Food in Italian speciality restaurant was over cooked and dried out, Moroccan restaurant food was very bland. Main buffet was nice but repetitive. ended up with extremely bad stomach bug on last day which could have been down to the mould dripping in spa pool, or food who knows? The beach photos on the website bear no resemblance whatsoever to the sad row of beds on rocks with umbrellas propped up against the sea wall. When I queried with the staff in reception about the room we had received they were extremely rude and could not have cared less. All in all quite a disappointing experience and definitely would not rate 4 star as per Hotels . com website

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Barbara

Excellent

Friends_and_family Family

6/10

Pleasant

29 Nov 2025

Jo

This is a nice hotel in a good position. Unfortunately the first room I was allocated was next to major building works (which I was not pre warned of). When the water then went off the next day and did not come back by the evening, I had to move rooms, the room I was moved to had a leak from the bathroom above. Some of the team were unprofessional and even rude in handling these matters. I understand these things happen, it’s always how it is dealt with that matters. The manager Lara is great and when she became involved the service improved.
The food is quite basic and repetitive and not always clearly labelled.
The entertainment team were great, always bright and bubbly and put on a good show. They also weren’t too pushy.
Were it not for the issues I had, which are unfortunate, I would give a higher rating.

6/10

Pleasant

24 Oct 2025

Elizabeth

Grate

Leisure Family

10/10

Exceptional

16 Oct 2025

Yusuf

Staff were helpful and friendly. Beach was seconds from our room.

Leisure Family

8/10

Excellent

13 Oct 2025

Rasmitaben

good

Friends

8/10

Excellent

12 Oct 2025

Rosemary

Close to beach and local shops. Unfortunately the internet was inadequate even in reception and lobby

10/10

Exceptional

12 Sep 2025

Fatima

The staff are the star of the hotel.
Samia at reception very helpful very friendly, she worked tirelessly to make our stay enjoyable, and Rizlane too.
The nurse Salwa was caring about my son, when he was unwell.
Sofiane the chef was very hospitable, he cooked special dishes for my unwell son.
The room service and cleaners were cleaning the room every day, very professional.
Achraf and entertainment team were amazing and full of fun, they kept us very engaged with lots of activities.

4/10

Poor

11 Sep 2025

Shaun

Terrible Start

I struggled with this originally but I am going to keep to it just because of how terrible check in was for this hotel. Other than this, the hotel was overall good, however it started terrible and not a great way to start a trip.

On check in, there was only 2 staff members on which meant it took well over 30 minutes just to get our room cards. Then once we finally got our rooms, 2 of them were not what we booked.

So we went back to reception to get them changed after waiting ages for the queue of people to die down again. We got our new cards and went back only to find left over food in one of the rooms as well as having a balcony door that was broken and so could not be opened.

So going back to complain, another one from our group was also there because there toilet did not work and was still not flushed from the last time...

When we voiced our complaints, the one remaining staff member, clearly stressed with being by themselves, said they would not deal with us because of the other guests already there trying to get their own rooms sorted.

In total it took nearly 2 hours just to get our rooms sorted. Absolutely ridiculous and easily the worst check in I have ever experienced. We would not go back.

Friends_and_family Friends

8/10

Excellent

27 Aug 2025

Ademola

This hotel is well maintained thanks to a core of dedicated hard working team. The 3 pools are clean and rooms are lobby area are clean.
The let down is with the food, which is very basic for a 4* hotel, food allergy labelling is none existence. You are having to wait for plates that simetimes have cracked edges.
Food is only served for a restricted period which is very dissapointing for an all inclusive hotel. Entertainment is available but in-house and poor.
Overall, this is a beautifully located accommodation with a great team and a place worth visiting.
Overall, very nice hotel with nice staff

Leisure Family

4/10

Poor

26 Aug 2025

Flavio

Hotel was very poorly managed with no one adhering to times, took us 2:30 to do check when arrive at midnight, 1 person on the desk to multiple arrivals. pool closes at different times to suit staff, 6pm , 6:30 or earlier. Gym closed and no one knows where the keys are, food is to be served form 7am till 10am but only have food on the tables after 8am. reception left unattended multiple times, anyone can get in even if is not checked in hotel, anyone can come in, you will not be safe with your family. Is a free for all we had AI and others not even had a wrist band and can get the same as us. If you traveling to Agadir, please don`t go there unless you want to be on unlimited long waiting times and get your family in a unsafe environment.

Leisure Family_with_children

2/10

Poor

20 Aug 2025

Tamra

* very dirty, rooms stink and lots of mould.
* showers flood whole floor space no drain on tilt?
* 70% of staff not nice and actually quite aggressive or non responsive.
* ants everywhere, receptionist advised me this is normal. Looked at me like an alien.
* cutlery dirty, tables dirty. Tables wiped with dirty cloth and dirty mat not changed
* no spoons
* tiles up on nearly every floor space
* pictures a lies, none of the pictures are a true reflection of hotel, they must be from around 10yrs ago?
* glass in whole hotel not cleaned apart from new gym area.

Leisure Family

8/10

Excellent

16 Aug 2025

Sharmin Nehar

The all inclusive food option was not varied and was hardly any options there. The staff were fantastic. The upgrade to sea view was fantastic and was really nice to be upgraded. Everything was really good apart from the lack of options on food. But would definitely recommend.

Leisure Family

8/10

Excellent

16 Jun 2025

LENKA

Great location , great service and very helpfull

Leisure Friends

10/10

Exceptional

27 May 2025

Ivor

Beachfront resort (private section for hotel), large but low-rise accommodation surrounding large pool, with other smaller pools, including a mini waterpark, three a la carte restaurants (booking expected), huge buffet hall with many rooms, four bars including pool bar,... Most guests are on all-inclusive and there is a great choice of many cuisines and menus. Rooms are spotless, well equipped and modern. Comfy beds, smart bathroom, sky tv ,safe, minibar fridge. Great relaxing holiday.

Partner

10/10

Exceptional

19 May 2025

Ross

Short but lovely stay

Had a short but lovely stay. Pool area was lovely and staff very friendly and helpful, great breakfast with a good choice of food. Beach was great too.

Friends_and_family Family

10/10

Exceptional

01 May 2025

John

In a great location with several bars, great restaurants within walking distance.
Great pool and spa.

Leisure Family

10/10

Exceptional

27 Mar 2025

Maureen

We had an amazing stay. We loved that it was beach front so the views were fantastic! And it wasnt too crowded as well.

Friends_and_family Family

6/10

Pleasant

02 Mar 2025

Sanjay

Amazing staff but number of problems with room
Telephone didn’t work for two days of stay.

6/10

Pleasant

26 Feb 2025

Lana

the room was not cleaned properly , the a inclusive is very limited with one bar during the evening and limited time for resturants that are fully booked

10/10

Exceptional

21 Feb 2025

Verified traveler

Lovely beach hotel stay

The hotel was clean, comfortable and the staff were very welcoming. There was entertainment throughout from yoga in the morning to poolside DJ’s and dancing in the evening. We had breakfast at the hotel, the food was fresh and a wide variety. Overall fantastic stay and I would highly recommend!

Partner

8/10

Excellent

22 Dec 2024

Craig

It’s ok, you get what you pay for I guess. Stayed there in early December 2024. The pool and the garden area overlooking the prom are nice. The breakfast omelette station is nice. The entertainment team are highly energetic. And it’s clean and as you see in the photos. And I went in low season. My niggles are all small, but enough to niggle especially when combined.

1) The food is very samey, limited, and luke warm and sat under lamps.

2) the wifi doesn’t work in your room and when you ask you’re told it’s for the communal areas only.
3). The showers are warm but not hot.
4). The showers lack pressure and leak to the floor as they dont drain quickly enough.

5) there is no security at the beach and street sellers (potential theives?) - are stopping to talk to holiday makers all the time, helping themselves to step in to the roped off area unchallenged - so I stayed by the pool. There was a guy sleeping on a sun lounger in a yellow t-shirt I couldn’t tell if he was staff or not but he wasn’t doing anything.

6) I did arrive early and was told my room was available, then was told it wasn’t and to come back later (fair enough but I did later wonder if he was wanting a tip). Then when my room was available, I was told, walk to the pool and turn left. It’s a big complex and my room was at the bottom of a couple of corridors, but no offer to help me find it.

7) December so at night time I was freezing!! Theres 2 two outdoor heaters but declined my request to turn on.

Leisure Self

6/10

Pleasant

07 Dec 2024

Ashleigh

Great location, lovely staff, no Wi-Fi, very loud

The hotel has some great features - it is on the beach and has sunbeds there for hotel guests. The pool is fantastic – spacious, clean, and perfect for relaxing. The staff were absolutely lovely and went out of their way to be helpful and friendly, which made a big difference during my stay. Breakfast was also great selection of food and nice quality. Another standout feature was the shower in my room – incredibly powerful and just what you need after a day at the beach or exploring the city.

However, there were a couple of downsides to my stay. One major issue was the Wi-Fi. Despite being advertised, it is unusable. The only place I could connect was in one small corner of the hotel, which was neither practical nor comfortable. For a modern traveler, reliable internet is a must, and this was a significant letdown.

Another issue was the entertainment. While I understand many guests enjoy evening shows and music, it was so loud that it made sleeping nearly impossible. Even with AirPods in and playing a podcast, the noise was overwhelming until it finally stopped around midnight most nights. For anyone looking to get to bed earlier or simply enjoy some peace, this would be a dealbreaker. Also if you are not on all-inclusive it is very hard to get lunch, it's easier to go off-site.

Self

4/10

Poor

20 Nov 2024

Roy

I would not return to this hotel. It is an all inclusive resort which sells rooms to fillbits quota. As we were not on an all inclusive prigram we could not eat at any of the restaurants except the buffet. Which did not have enough serve wear for the guests. The waiters hoarded the spoons! So you got one only if you demanded one for the cereal!!! And the rooms were so cheaply built that you could hear people upstairs. The bathroom was so poorly designed that the floor was very wet from a a shower. Not a good hotel.

Leisure Partner

4/10

Poor

14 Nov 2024

Peter

Disappointed

No A/C temperature 27 degrees C. Room extremely hot could not sleep, had to leave balcony door open and was eaten to death by mosquitoes. Room fridge was pathetic hardly cooled anything. The was nice and good breakfast selection.

Partner

8/10

Excellent

09 Sep 2024

Kevin

Good stay and value for money location great

2/10

Poor

27 Jul 2024

Ian

Management didn’t care about concerns

Leisure Family

8/10

Excellent

23 Jun 2024

Daniel

Excellent stay at this hotel. Only downside was the check in took ages.

10/10

Exceptional

20 Jun 2024

Nigel

Location

Nice hotel in a great location.
All inclusive was good, wine and beer and a cocktail of the days. Spirits available.
Food was varied and nice but after 4 days a little repetive perhaps. Air conditioning didn’t work for night but was fixed. Wifi terrible though even in reception
Overall a good hotel and break.
Staff very helpful and friendly

Partner

10/10

Exceptional

10 Jun 2024

Wioleta

Hotel ok but definitely not 4 stars, huge complex, very nice location close to the beach. Rooms are clean but they need some upgrades.
Reception working very very slowly all the time is queue. During our stay only one person was working -and in the queue was aroud 20 guest. Staff nice and friendly.
Nice clean and deep swimming pool with bar but only soft drinks. You can borrow a towel but you need special card and you have to pay deposit for this card. We haven't been informed abot this during check in.
Hotel has 4 different restaurant but even if you have all inclusive you can eat only in one, the rest of them are extra charges for everything and you need to book one day before. Nobody iform us about this during check in. In that one restaurant which one is included food is tasty but not a lot of choices, sometimes cold, breakfast most sweet things, every day the same food.
If someone like animation are every evening.
If I will come back to Agadir in the future definitely I will choose another hotel.

Friends_and_family Friends

10/10

Exceptional

30 Apr 2024

mohammad

The staff very nice and very friendly

Leisure Family

4/10

Poor

22 Apr 2024

Verified traveler

WOULD NOT RECOMMEND: Not 4 Star

Might have been a 4 star property/experience once but certainly isnt now. Disrepair, many things broken, service was almost non-existent...

An example: Breakfast was served from 7am... but most of the food, plates, etc wasnt even out for another 2hrs. Even the dining hall food area was dirty.

Suspected bed bugs following a VAST number of bug bites in the night over and over again.

Positives:
Location was amazing.

Friends_and_family Friends

8/10

Excellent

20 Mar 2024

Mark

Good hotel. Not great. Just good.

This is as honest as can be based on my experience alone. The property is well presented in a fantastic location just off the beach. About 10-15 walk along beach to restaurants/cafes and supermarkets. Check in staff were very helpful and were able to check me in early. The room was a sea view king and the view was fantastic. The room was clean , bed comfortable , but the air conditioning was broken which may upset many but I never use a/c. The sink tap had no force and the shower weak- but nice and hot. The gardens are excellent and well kept. The pool is big and plenty of sun beds and no hogging of sun beds either which was great! But- The activity staff and music played at the pool are very very loud mid morning until lunch. It really does spoil the area. Breakfast was - ok. Eggs plentiful as were pastries and bread and fruit but that was about it unless you want a full salad- really a more continental bfast offering. Lunch and dinner was more or less the same food, edible but repetitive. Pizza, paella, pasta , salads chicken/beef dish. Lots of use of single use plastics (spoons) everyday for coffees and deserts. Single use plastic cups used at pool for all inclusive drinks - they really could do more to improve sustainability. If they spent some time with room maintenance and sustainability in food and beverage this hotel would have scored excellent.

Self

10/10

Exceptional

28 Jan 2024

Abdulaziz

Wonderful hotel, I stayed couple nights and enjoyed, lovely staff

Leisure Self

10/10

Exceptional

02 Jan 2024

Lorna

We both loved it all. Great staff, great food and property was lovely and clean. Thank you Dunes D'Or :-)

Leisure Partner

6/10

Pleasant

15 Oct 2023

Oluwakemi Omotayo Morenike

Check in was terrible - so slow, we waited for an extra 45 mins after the time listed on Expedia for check in which was 2pm. There was a mishap where the hotel hadn’t checked us in properly and then let another guest come into our room as their system showed the room as available and not occupied even though we were already in the room for several hours. This made us feel unsafe at first. The bathtub wouldn’t drain and the room is need of an update as it looked quite dated. However, the staff we friendly and nice and the hotel is in a great location.

Leisure Partner

4/10

Poor

16 Sep 2023

Abdellatif

We were ignored by rude and dismissive reception staff when we arrived to check in. We needed to wait until 3 p.m. to get our hotel cards and discovered the cleaning staff had still not finished cleaning our two rooms for our family when we arrived. We opened a closet door and found a horde of tiny bugs crawling around at the bottom, and had to point it to the cleaning staff. The next day our request for another room was granted after we provided photographic evidence of my husband’s bug-bitten back. It appears the hotel has a serious bug infestation problem they need to resolve.

Leisure Partner

6/10

Pleasant

09 Jul 2023

souad

Need more attention

10/10

Exceptional

03 Jul 2023

Bnar

Very friendly staff, safe and very y relaxing resort with plenty options of restaurants and bars.
Very clean and the breakfast was excellent and fresh.
I also liked the animation team they were very professional and entertaining.
I liked the location as well . To be honest I can’t fault them at all.

Leisure Family

6/10

Pleasant

05 May 2023

Matthew

Nice location but nothing special

Great location right on the beach. A nice enough hotel although nothing fancy, nice pools. Service leaves much to be desired however. Reception staff were dismissive and not very welcoming. They also moved us to a different room on the first day, and tried to put us in an unclean room, they then moved us again to a room that was different to what had been paid for. They were not very apologetic and almost dismissive and seemed annoyed at us for making a fuss! For being upset at them trying to put us in a room that hadn't even been cleaned after it's previous occupants. Very cheeky and rude

Partner

6/10

Pleasant

22 Apr 2023

Mohamed

The hotel is good for a traveler on a budget, nothing fancy

Leisure Friends

8/10

Excellent

27 Mar 2023

Anwar

Right on the beach. Walk8ng distance to the Marina. Beautiful garden. Excellent Breakfast. Friendly staff. Few minutes by taxi to the Marina.

Leisure Partner

10/10

Exceptional

20 Mar 2023

Mohammed Ali

Good

Business_and_leisure Family_with_children

4/10

Poor

05 Mar 2023

Adam

The location and staff are great. The cleanliness and general up keep of the hotel was not great, mould in the shower, peeling paint, dirty sheets…

Leisure Family

4/10

Poor

25 Feb 2023

Mo

Nice property, but during my stay a lot of things were closed and not working, no indoor pool, outdoor pool freezing and not heated.

Description includes blackout drapes, but there were no blackout drapes, tvis was quite important for us, we woke up with headaches every day

Partner

8/10

Excellent

24 Dec 2022

mahmoud

Guest relation Hind was very helpful and listening to my need , thank you for the flowers that been put in my room.
Omar the cashier also was very nice and helpful , I will recommend this hotel but there's will be little details to pay attention next time , box of klinex for example missing in the rooms and more towels for 2 people will be a necessary . Very good hotel and i will be back for sure . Thank you

6/10

Pleasant

16 Dec 2022

mahmoud

Breakfast area is crowded sometimes and staff shortage or they don’t clean fast to allow others to sit , tables are not monitored as I put my plate full of food and went to grab water then I found 2 individuals taking my table and my plate is still in front of him talking and spitting while talking , the staff didn’t do anything and I had to confront them to leave the table , then they said is it private table table for you , I don’t blame them if they have no class and manners but I blame the staff for neglecting their responsibilities . Guest relation Hind is Amazing I had small upgrade because she recognized me for second time . I booked for 2 nights then 1 night then another 2 nights because I liked my room in front of the beach , but every time I book online the cashier didd et je allow enough time to receive the payment as it’s paid full , so he keep arguing that I haven’t paid and he require payment every time and I refused to give him my card again as I showed him that my card was debited in each time but they don’t get the payment right away and they are not patient when you book online while you’re there . The big picture nice hotel , nice pool , breakfast ok for 4 stars , room very clean view is amazing , but staff need more training and be concerned about the customer . Maybe little raise will be sufficient . Thank you

Business_and_leisure

8/10

Excellent

30 Nov 2022

Andres Mauricio

Es bastante difícil comunicarse si no se sabe el francés, ya que el inglés no es un idioma muy hablado por aquí. Como fuimos en temporada baja, algunas actividades del hotel no estaban disponibles y si es bastante poco amigable con el ambiente. No tienen opciones de no lavado de toallas y toallones por lo que lo cambian todos los días y a veces sin necesidad y también mucho uso del plástico de un sólo uso como las cucharas para postre y desayuno descartables, pudiendo utilizar metálicas u otras opciones no plásticas. Eso es lo único que no me gustó pero el resto es super recomendable en relación precio calidad. Gracias.

Leisure Partner

4/10

Poor

22 Aug 2020

Verified traveler

Want a real Moroccan vacation? dont go in Aug.

This place was a chaotic scene of ticked off Moroccan families with extremely territorial tendencies. Loud music. No amenities in the rooms. The longest check in experience and no parking. Children running everywhere with no supervision.

Friends_and_family Family

10/10

Exceptional

13 Aug 2020

younes

Exceptionnel

Le personnel est très accueillant et très serviable (Merci bcp à M. Hicham et Mme Hind) toujours à l'écoute et avec le sourire, l'animation, l'emplacement, les chambres et la bouffe TOP, ils nous ont fait plein de surprises pendant notre anniversaire de mariage :) d'ailleurs je l'ai recommandé à tous mes contacts, je n'hésiterai pas à y retourner le plus tôt possible

Partner

2/10

Poor

18 Mar 2020

Saeeda

Housekeeping stole money from my room

I left £110 in my makeup bag, I didn’t need to use the money so I thought that would be a safe place to put it, I checked the makeup bag on Sunday and the money was gone, I never took it out of the bag and I did not misplace it, told the reception they said they would look into it, so they found out that no one other than the same housekeeper came into our room, but since she has worked there for a few years they can’t do an investigation on her. Hotel did not help me any further. The money did not fly away, obviously the hotel would never want to put fingers on their own staff but clearly that housekeeper did take the money, you should have atleast reimbursed me from her salary. I did not make any mistake that is exactly where I put the money, no one other than the housekeeper came into my room so clearly she has taken it, no one would ever admit to it. It’s happened to me before in Holland where I left my ring on the sink and it went missing and when I got the managers involved she found it in the hoover, no one hoovers sinks, so if that happened to me in Europe it definitely happened to me in Africa regardless of how much you trust your staff, you should have taken proper action for my money going missing but you did nothing, can’t even do a proper investigation on the staff, the matter was just thrown away like it was nothing. I have just read the reviews that other people have had money stolen from this hotel too, wish I had seen this sooner.

Partner

4/10

Poor

27 Feb 2020

Beenunit

I liked the beach chairs the hotel provided for its guests. Other than that, I couldn't wait to leave.
Here's why: This is a hotel that doesn't like tourists. In fact, it's passive-aggressive about it.
It is clean, the grounds are nicely kept and the rooms are clean. It's all fine. Until you get to the details and the staff. For example, it puts in a large bathroom but without enough space to have toiletries out. It gives guests a fridge but no water or way to boil water (which is pretty standard at hotels). It has many entrance points out to the boardwalk but only keeps one at one end open.
I'll be honest – I don't really do package vacations. I stayed here because the Amadil next door was fully booked and I needed to be in Agadir for a night. Having said that, when I stay at a hotel, I expect the staff to be courteous, helpful and efficient. I do not expect them to be disorganized, harried or rigid or rude. Here it was the latter. The worst part was when I asked for an upgrade to a seafront room. Most hotels just give it to you. Instead, they charged me 12 euros. Fair enough except that I am pretty sure the desk clerk pocketed the cash I gave him for the upgrade when he took me to my room.
Also, as a woman traveling alone, I don't mind a little flirting but I get really annoyed when male hotel staff continually proposition me or touch me – basically I am paying for the privilege of being hassled in my own hotel. That was the case here.
There are better options here.

Leisure Self

6/10

Pleasant

12 Feb 2020

Mand

Like animation team, service, rooms

Not like check in in reception.. always a long long time,
they took money from my credit card double, expedia too
Please better comunication between expedia and hotel !!!

Now I have problem to get my money back!

Friends_and_family Family

6/10

Pleasant

26 Aug 2019

Verified traveler

Location need alivater too expensive front desk need new computer
If you pay you reservation on line they make you to pay at front desk and they charge more $$
Need to remade all bathroom is very bad wate all over no access for handicap bathroom is very bad........

Leisure Family

2/10

Poor

26 Oct 2018

Usman

Les Dunes d'Or reviews
Reviews
3.9
Good
729 reviews on Google
Couples
3.8
Families
3.8
Solo
4.2
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Usman Ali
Usman Ali-EDIT1/5
18 hours ago on Google
Positives- Close to the beach. Pool and palm trees make the hotel look nice but that's only the exterior.

Negatives - AC didn't work. Rooms were boiling at night. When I asked the receptionist why it wasn't working and that it was very hot she replied its cold not hot. The weather was 29 degrees which is hot from someone in the UK. I had to sleep with the patio open due to the heat at night which led to bugs coming in and biting me leaving me marks all over my hands and face

Rude female receptionists in the Spa and reception. The female staff were very stuck up and rude. For example we would like to use the jaccuzi (which there is a 80dh charge for per person) and the lady very rudely said we can't if my wife wore a burkini. We understand if this is the rule but at least explain it nicely.

Breakfast selection was very poor. Most of the hot items were not labelled so you have to ask what everything is. For example the sausages which looked like chicken were pork.

In a 4 star hotel you would expect WiFi to be free in the rooms. Not a major issue as data in morroco is very cheap. 5gb data sim with calls for 50dh approx £4.20.

Definitely not a 4* hotel.

10/10

Exceptional

25 Jul 2026

Johanna

Kamers netjes en schoon. Zeezicht is aan te raden, als je niet meteen in de drukte wilt zitten.
Eten is goed. Vooral het ontbijt. Lunch en diner gevarieerd. Het Marokkaanse restaurant is erg goed.
Locatie is heerlijk aan de boulevard en het strand. Wat winkels en shops op loopafstand.
Zwembad is leuk.
Animatie is er wel, maar geen gepush en overdag op de achtergrond aanwezig. Avond programma is gevarieerd.
Personeel is vriendelijk en behulpzaam

10/10

Exceptional

06 Jun 2026

Tilila

Emplacement magnifique, restauration excellente, très bonne animation. Le matériel nautique a besoin d'une remise à neuf.

10/10

Exceptional

03 May 2026

Ibrahim

Das Hotel hat mir sehr gut gefallen.
Sehr nettes Personal, super Auswahl an Getränken und Speisen.
Das Hotel ist sofort am Strand liegend mit eigenen liegen.
Ich wäre gerne länger gewesen, weil ich die Unterkunft spontan gebucht hatte, war der Zeitraum schon ausgebucht.

Ich komme bestimmt wieder. Nochmal ein Herzlichen Gruß an die nette Dame von der Rezeption, die mir entsprechend meines Bedürfnis ein tolles Zimmer gegeben hat.

Vielen Dank an das gesamte Team.

8/10

Excellent

21 Jan 2026

Ingrid

Un emplacement exceptionnel, sortie directe sur la plage. Merci au personnel, de la réception a l'équipe d'animation, de la restauration au personnel d'entretien des chambres et l'extérieur. Merci pour votre gentillesse. Bel hôtel qui se maintient à son niveau de club et se rénove. Très bel espace piscine. Buffet très diversifié, manquant un peu de plats typiques à mon goût. La chambre est spacieuse, bien équipée et l'espace terrasse est un plus pour apprécier l'extérieur.
Encore un grand merci à tous.

Friends_and_family Family

2/10

Poor

31 Dec 2025

Mohamed

La télé ne fonctionnait pas la propreté à revoir

Partner

8/10

Excellent

30 Nov 2025

Niklas Guy Krister

Huone oli siisti ja henkilökunta kohteliasta.

Leisure Partner

2/10

Poor

30 Nov 2025

SADANA

Aucune aide de l’acceuil et des employers sur les diverses demandes faites - responsable jamais disponible - expérience catastrophique - en tout cas ne sont pas à l’écoute des clients qui ont réservés 6 mois auparavant pour fêter un évènement spécial , rien n’a été mis en œuvre.

Leisure Family

8/10

Excellent

23 Nov 2025

Abderrahmane

Ok la chambre propreté pratique
Seul le petit dejeuner manque de qualité

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Fabienne

La chambre etait impeccable, le personnel très gentil

8/10

Excellent

07 Nov 2025

ROGER

Services de chambres très bien. Qualité dans le restaurant bon, mais la variété laisse à désirer.
Les desserts sont minables. Cuillères en plastique😡 Les serveurs agréables, sauf un serveur nommé OMAR dans la salle ACACIA qui nous a traité de voleur de menteur devant tout le personnel et les vacanciers, pour une raison dont nous étions pas responsables.

Partner

8/10

Excellent

03 Nov 2025

SANDRINE

Oui

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Anglade

Trop de monde au petit déjeuner.