Name: Palace Sevilla
Address: Plaza De La Encarnacion, 17, Sevilla, 41003, ES

8/10

Excellent

13 Jul 2026

Stephen

Great Boutique hotel in a brilliant location. Would happily recommend and return if I'm in that part of the city in the future

Partner

4/10

Poor

30 Jun 2026

Yessica

I had a bad experience with the guy at the reception. He was uninformed of the process when a booking is done by Expedia. He asked me to pay the reservation again. He made me waist time on it and by the time he finished, all the restaurants were about to close or closed. I arrived around 10:30 pm just for the night, I needed to eat something and rest a couple of hours to go to the airport the next morning at 5 am. He was also asking me too many questions, too curious in my opinion. The information about the hotel also says that shuttle to the airport are available but in fact you have to walk 18 mins to the bus stop. Impossible with a big luggage over cobblestone paths!

Self

8/10

Excellent

22 Jun 2026

Marlene

The room was clean. Location is great but there is a lor construction on the roads around it.

Family

8/10

Excellent

19 Jun 2026

Karl

Location of the hotel is very central and an easy walk to all the tourist sites, lots of places to eat and drink close by and even right outside the hotel, room was spacious and ok for the price, parking was €25/night, tight entrance to car park but spaces wide.
Road works in the area atm so need to drive through a pedestrian area and through a no entry sign to reach the hotel but police are ok with this.

Partner

8/10

Excellent

17 Jun 2026

Robert

Hotel in a great location, near to many bars and restaurants, clean room with a comfy bed. Nice breakfast severd each morning. Air conditioning, and tvs in room too

Partner

10/10

Exceptional

12 Jun 2026

kelly

Buena ubicación y limpio

Self

10/10

Exceptional

02 Jun 2026

Edwina Debbie

Excellent, Beautiful Hotel in great location in the heart of the old town Seville overlooking the Metropole parasol. Breakfast good value for money, helpful professional and friendly staff. The room was lovely full of character and elegance, we can’t fault this hotel, we would definitely stay again when next in Seville.

Partner

10/10

Exceptional

28 May 2026

Codrut

Tout était bien, mais pour la télé c’était une 18 pouces

Friends_and_family Family

8/10

Excellent

01 May 2026

Mervyn

The hotel was clean, tidy and in a good position in Seville. Breakfast was lovely with a good choice of food. But, neither the main bar or rooftop bar were open. The Expedia information regarding the hotel stated there was tea/coffee making equipment in the room. This was not the case and we were advised by reception that there none in any room. This was a disappointment for us.

Partner

10/10

Exceptional

30 Apr 2026

Elizabeth

Perfect location, lovely staff, rooms small but adequate cleaned daily.

Partner

4/10

Poor

26 Apr 2026

Kirsty

Definitely not a 'luxury' hotel. Room small, no soundproofing from next door. TV about a decade old and small. Two single beds pushed together, both with dips in the mattress in the middle so really affected our sleep. Wouldn't recommend at £150 a night. Would spend £70 a night at a place like this.

Partner

10/10

Exceptional

23 Apr 2026

Sean

Can't complain about the hotel at a fantastic location.was therewhen feria on. So had to wait at train station 45 minutes. But walked back to station. Only 20 min easy. So it's very accessible.
Staff very friendly.breakfast pretty good
All is cooked for 8 so.if you come at 10. Just ask the young charming girl and she will cook fresh fried eggs or scrambled and will.puy the beans in the microwave.domt be afraid to ask
Rooms are clean and fresh.
Besides that 10/10

Family

8/10

Excellent

15 Apr 2026

Chantal

Room was not the cleanest , hair on walls in bathroom.
Desk staff is fabulous

10/10

Exceptional

11 Apr 2026

Lisandra

¡Este hotel fue un encanto!
Muy céntrico, excelentemente decorado con el estándar sevillano que me fascinó! ¡El staff fue demasiado amable y todas las muchachas hablaban tanto español como inglés, hasta recibimos una clase de Sevilla en Semana Santa por una de las mucamas!
Además de lindo, limpio, bien ubicado, el staff superfriendly, el desayuno de muy buena calidad, el costo de estancia es muy razonable; definitivamente lo recomiendo y estoy segura de que volveremos a Sevilla.

Partner

10/10

Exceptional

25 Mar 2026

Gerard

Great

Friends_and_family Friends

8/10

Excellent

21 Feb 2026

Elizabeth

Friendly & helpful staff
Roof top bar, great breakfast

Partner

6/10

Pleasant

18 Feb 2026

Jacqueline

Lots of noise from other rooms. Tired public areas need some love. First room the toilet broke and we had to move.
Great location. And good breakfast.
Staff were excellent.

Partner

6/10

Pleasant

06 Dec 2025

Oliver

Room in a good location, breakfast was fine however cannot be more than 3 stars as there was a horrid smell in the room, at first we thought it was disinfectant as the toilet was taped with a disinfectant sticker however the smell didn’t go away and so we had to buy an air freshener to plug in, presume it was something wrong with the drainage pipes

Leisure Friends

10/10

Exceptional

27 Nov 2025

Veronika

Very nice hotel 👍

8/10

Excellent

18 Nov 2025

Davide

We loved the hotel's location, it was very easy to visit all of Seville's main sights from there. The room was spacious, and had a very comfortable bed despite the pillows being a little too soft (a choice of softer and harder pillows would have been ideal). The bathroom was big and modern and had a great powerful shower, though the towels felt as if they were made of cheap material - not great at drying and left tiny specks of fabric everywhere. Also, the bathroom had no windows and the ventilation fan didn't seem to be working which wasn't ideal (but not a dealbreaker either). Our room was in the patio, very close to the breakfast area, so we got woken up before 8 every morning by loud voices of guests waiting outside, as well as clattering of plates. The noise was the main downside but overall we really enjoyed our stay.

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Gerald

Great comfortable bed. Nice room. Helpful staff. Good location. Good value for a Friday night.

Friends_and_family Friends

6/10

Pleasant

09 Nov 2025

Robyn

Our AC was very loud we couldn’t use it. Switched our room for the second night but didn’t give us any credit or even offer to give us a free breakfast.

Partner

10/10

Exceptional

08 Nov 2025

Richard

Didn’t have breakfast. Friendly staff.Comfy bed. Great location

Friends_and_family Friends

10/10

Exceptional

30 Oct 2025

Phillipa

The staff..so helpful, their friendliness added to the joy of our stay. Hotel was clean, comfortable and is in the perfect location.

Partner

8/10

Excellent

18 Oct 2025

Kim

Very welcoming hotel in historic centre. All staff very helpful. Good choice at breakfast.
Felt slightly letdown as inner courtyard/patio couldn’t sit in. No natural light in room.

Partner

10/10

Exceptional

12 Oct 2025

Mohamed

Kohl’s at the front desk was great very helpful we loved the hotel

Leisure Friends

8/10

Excellent

11 Oct 2025

Nan

We were on the second floor and the room was decent but there was a sewage smell that doesn’t go away the whole time we were there. The rooftop was nice with the view, staff was friendly. Overall good location but the smell was bothersome.

10/10

Exceptional

02 Oct 2025

Malena

Excelente

Friends_and_family Family

4/10

Poor

01 Oct 2025

Daniel

The outside of the toilet bowl had visible stains (urine and hair) on arrival. Even after I reported it, the issue wasn’t cleaned for two days. Unhygienic and unacceptable.

Leisure Partner

8/10

Excellent

30 Sep 2025

Kungu

Staff was excellent; shops & dinning options close; walkable to many activities; very clean rooms

Self

10/10

Exceptional

13 Sep 2025

James

Central to everything in Sevilla and lots of places to eat and drink

Leisure Partner

8/10

Excellent

09 Sep 2025

Juan

Location

Leisure Family

8/10

Excellent

03 Sep 2025

Rae

Prime location for the hotel and our room was nice enough. Our check in experience was great, with the colleague giving us loads of recommendations and a map. We asked for an iron one night and a different person on reception said she didn't know where they kept them so couldn't help, which meant we had to wear creased clothes. Enjoyed the rooftop bar, but it was only open for one night of our stay which was a shame.

Leisure Partner

10/10

Exceptional

15 Jul 2025

Lorilouz

Such a great location! Walking distance to old town sevilla. So many restaurants around.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Anthony

Great stay amazing location

Leisure Partner

10/10

Exceptional

29 May 2025

Millicent

Great location, great staff will stay here again if ever we visit Seville again,

Leisure Family

10/10

Exceptional

30 Apr 2025

Gareth

Excellent location, and amazing staff, so helpful

Leisure Family

2/10

Poor

24 Apr 2025

Khalid AL

the propirty rated 4 stars but I wouldnt give it 1 star

8/10

Excellent

22 Apr 2025

Verified traveler

Lovely room

We had room 516 it was a beautiful room very large and comfortable. The only downside was the door for breakfast made a bumping noise every time it was opened. This was not very pleasant in the morning when trying to sleep.

Friends_and_family Friends

8/10

Excellent

13 Apr 2025

James

Very nice would stay again.

Nice room and comfortable. Easy to go walking around from the hotel. Staff was excellent.

Friends_and_family Family

10/10

Exceptional

02 Apr 2025

Becky

Beautiful place to stay, quiet and friendly staff members

Leisure Family

10/10

Exceptional

31 Mar 2025

Silvia

Great location, very safe.

Friends_and_family Friends

10/10

Exceptional

10 Mar 2025

Glenn

Great place to stay, staff were excellent and very helpful.

Leisure Friends

10/10

Exceptional

19 Feb 2025

Terry

I loved the hotel. Wonderful rooms and excellent staff. Perfect position to see the sites of old town.

Leisure Family

8/10

Excellent

07 Feb 2025

beverley a

Economy double rooms

Two rooms booked, one had no bedside lamp, Aircon didn't work. Immaculately clean and perfect location.

Partner

10/10

Exceptional

03 Feb 2025

constantine

Beautiful hotel in an historic part of town. Walkable. Lots of dining and shopping nearby. Very nice staff.

Leisure Partner

10/10

Exceptional

02 Dec 2024

Alexander

n/a

10/10

Exceptional

18 Nov 2024

Julie

Las Seras was the best site to visit and it's right in front of the hotel!

Leisure Family

8/10

Excellent

09 Jul 2024

Cesar

Very well located

Place was great and clean, I believe the best part of it might have been its location. The guy from reception was also very friendly and helpful. Only thing we didn't like is the fact of asking for a double bed and getting two single together we found it uncomfortable for a couple besides that was great.

Partner

10/10

Exceptional

28 May 2024

Wanda

Clean, nice staff, small rooms but the air conditioning worked great. Area is right where a tourist can walk to eat or shop. Very convenient!

Leisure Partner

8/10

Excellent

20 May 2024

Gennaro Fabio

Good place to stay

Leisure Partner

6/10

Pleasant

03 May 2024

Ting

Average quality

4/10

Poor

09 Mar 2024

Christopher Alexis

The place is located in a really good area but the hotel was nasty.

We arrived late at night and after we did the check when we got to the room we had the surprise that the bed and the shower had hairs!!! The place was nasty but we were really tired that we couldn’t move to another hotel. Instead we cleaned ourselves.

Also, one of the receptionist was very rude.

My recommendation is to pass this hotel and get another one, there are some around the area.

Leisure Partner

8/10

Excellent

16 Feb 2024

James

great location, park is only around the block

Leisure Partner

10/10

Exceptional

11 Dec 2023

Pamela

People at front desk very nice and accomodating. Hotel is walkable to top attractions and Setas is just footsteps away. Lots of good restaurants nearby. I'd stay again in this hotel

Leisure Family

6/10

Pleasant

08 Nov 2023

Yvan

Super location; very profesional receptionist;
Tiny room, Shower not so praticable ; sewer vent odors; deficient sound proofing from others rooms water pipes; matress to change.

Leisure Partner

6/10

Pleasant

21 Sep 2023

LAURA

Very friendly staff. Mold on the shower heads.

Leisure Family

8/10

Excellent

18 Jun 2023

Zaldy

Location is great, walkable to lots of points of interest. This is a small older European type hotel.
A little hard to find especially when driving.
Parking is a block away in a public structure which costs 22 euro daily with no in and out privilege.
We had a room with a little balcony facing the Metropol Parasol.
Breakfast was adequate.

Leisure Partner

10/10

Exceptional

12 May 2023

Raisa

El hotel está súper bien ubicado, todo cerca, en recepción son muy amables y profesionales, todo bien limpio y tranquilo. Yo volveria

Family

8/10

Excellent

10 May 2023

John

The hotel is well positioned by the Parasol with lots of eating and drinking establishments nearby. The staff were helpful and friendly though the room itself was small and dark. We faced the front of the hotel and were disturbed by cleaning activity from the local authority plus noise from a lift in an adjacent property. WiFi connection was very good and the choice for breakfast was also good.

Leisure Friends

10/10

Exceptional

29 Oct 2022

David

Excellent hotel

Helpful and friendly staff. Comfortable rooms with great view over the plaza. Excellent service. Ideally located in the centre of Seville.

8/10

Excellent

12 Oct 2022

Terry

Hard to find hotel! Nice, central, quiet..
Please change the plastic cups in bathroom!

Leisure Partner

8/10

Excellent

16 Nov 2021

Tamara

solid place

nice place, however, hygiene should be better

Partner

6/10

Pleasant

21 Oct 2021

Ricardo

Tiny
Poor noise isolation you hear the next doir guest
Air conditioning not turned on

Leisure Self

10/10

Exceptional

19 Jan 2020

Verified traveler

Very cheap, stylish and clean hotel. Well situated

Leisure Self

2/10

Poor

03 Nov 2019

Verified traveler

To avoid at all costs

This is a 2* hotel not 4 at all - whatever description / picture on the website is not accurate. Bathroom is tiny with a bad smell. Room is very stuffy / dark, also bad isolation you can hear people flushing toilet. There is 0 amenity in the room, no kettle for tea/coffee nor bottle of water as per description, when asked, staff could not find one. It depends on who you meet at the reception, i met quite unfriendly if not rude when arrived, but with the change of shift, nicer people. Hotel is in a good location but again, there is plenty around, very disappointed stay here.

Friends_and_family Friends

10/10

Exceptional

02 Nov 2019

Verified traveler

The iconic honeycomb structure were steps in front of the hotel. We walked to Seville Cathedral, the bullring, Tower of Gold and Plaza de Espana. Memorable experience.

Leisure Partner

8/10

Excellent

31 Oct 2019

Verified traveler

I stayed one night very late booking in a dusty room and s mouldy bathroom
However I was actually booking in with friends the next night for 4 days and that room was much better - I got a non upgraded room so be csreful

8/10

Excellent

19 Oct 2019

Verified traveler

Staffs are nice, location is perfect, very convenient, and room is good but a bit small and walls are not sound proof can hear next door talking all night long and early morning when people walks in the hallway.

Leisure Family

8/10

Excellent

18 Jul 2019

Verified traveler

Location and attention the best.but it was difficult the access with wheelchair or stroller

Friends_and_family Family

10/10

Exceptional

01 Jul 2019

Verified traveler

Was an ‘economy’ room but do comfy we almost overslept! Was luxurious and perfectly located in the centre of the city.
Prefect

6/10

Pleasant

04 Jun 2019

Tom

Great location near a main square. AC only works when youre in the room, always came back to a 30 degree room which took 30-45 minutes to cool down. Terrible shower, bad pressure, temperature, and tiny.

Leisure Partner

2/10

Poor

27 Apr 2019

Verified traveler

The hotel was supposed to be a 4 star, while it is 3 star officially, 2 stars for real.
I booked 2 rooms for my family and despite having required in advance to stay close each other, we were in 2 different floors.
Poor amenities, no slippers.
Room cleanliness very poor, at our arrival there was dust everywhere.
Staff behavior disappointing on providing any help.
There was no chance to speak with the manager despite I asked to do so.

Position is good. But rooms on the Plaza de la Encarnaciòn are noisy due to the people on the square, activities on ground floor and machines cleaning the square floor.

Business_and_leisure Family_with_children

8/10

Excellent

14 Apr 2019

Verified traveler

LOCATION
QUIRKY DECOR
ROOFTOP BAR
NEAR TAXI BUS RANK

Leisure Family

10/10

Exceptional

02 Apr 2019

Verified traveler

This property is in a great location. Just walking distance from great bars and restaurants. All major tourist attractions are nearby. I would definitely stay here again.

Leisure Partner

10/10

Exceptional

26 Mar 2019

Linz

The location was excellent, right in the centre of town. The staff were helpful and you could drop off you case before the 2pm check in time. The compliment drink st their roof terrace bar was a nice touch

Leisure

8/10

Excellent

06 Jan 2019

Verified traveler

Very good place to stay, only thing is make sure you request a quiet room

8/10

Excellent

02 Jan 2019

Verified traveler

Very nice hotel, nicely decorated and very comfortable rooms, all just steps away from town centre. Do ask for a room that doesn't face the street, otherwise it can get noisy (ours was not and we slept perfectly). My only dislike was the shower which occasionally didn't have enough hot water. Nevertheless, I would recommend this place!

8/10

Excellent

21 Nov 2018

John

Hotel staff helpful and friendly. Hotel was very clean and breakfast was good value. Room was a bit on the small side, but bed was very comfortable

Partner

10/10

Exceptional

27 Oct 2018

Verified traveler

Very friendly staff, great location, 5 min away from all touristy spots, great food places near the hotel

10/10

Exceptional

25 Sep 2018

Verified traveler

perfect location for shopping and exploring. walkable to sites

4/10

Poor

15 Sep 2018

Lynda

Dismal and dull.

This is supposed to be a 4 star hotel but it most certainly is not. A mix up at check in had us in the wrong room. It was late and could not be fixed till the morning. A further complaint and a call from yourselves eventually got us moved from a dismal room with no natural light at the back of the hotel, to the balcony room we had originally booked. It was very small with an absolutely tiny bathroom. The decor in the hotel is tired and the only saving grace is the location. Pretty central for everything, which is why we booked there in the first place. I would not stay there again.

Partner

2/10

Poor

01 Jul 2018

Verified traveler

Smelly, tiny, noisy room - misleading photos

They refused to refund even though we moved out of the room, unable to sleep

8/10

Excellent

07 Jun 2018

Suzanne

Nice hotel, close to (but not in) old center.

Nice hotel. Room very small, but clean. We realized too late that there was a bar on the roof; we definitely would have gone up for a drink. Air conditioning available; parking garage underneath (20 euros per night). Staff's English was limited, but we managed with broken Spanish.

6/10

Pleasant

08 May 2018

Phillana

Not what you see online

Room I chose was the more expensive bur location to dining room made it noisy. Also I booked a double bed and got two twin beds which was very uncomfortable also.

Partner

8/10

Excellent

13 Apr 2018

Guadalupe

Hotel location is nice and close to a main area in Seville, however, hotel is situated in a square and it's very noisy until late in the evening almost every day.

10/10

Exceptional

17 Mar 2018

Valentin

Brilliant!

Family

2/10

Poor

06 Jan 2018

Verified traveler

Gross hotel

This is NOT a 4-star hotel. Maybe a 3 star. The whole building smells of these cheap strawberry airfresheners they bought at the dollar store. Our room when we walked in smelled like mold. We left the window open and went for a walk but on our return it didn't get any better. There was visible
Moisture inside the room on the curtains and the AC/heater unit didn't work so we couldn't dry the room. We asked for a new room but couldn't get one. Left after the first day of a 4 day reservation. So far was only refunded for one night even though we didn't stay there 3. Calling today to make sure that changes.

Partner

10/10

Exceptional

27 Nov 2017

Verified traveler

Charming hotel room & excellent location.

The room was iconically Spanish / old fashioned but in new condition. Beautiful roof top bar as well. Perfect location - situated right inside the Plaza de la Encarnación, which is where the Metropol Parasol is. Definitely recommend. Staff were lovely.

6/10

Pleasant

07 Nov 2017

Verified traveler

Completely Unresponsive

They don't answer phone or email. There is no way to get in touch with these people. Hotel stay was good, but service / unresponsiveness is unacceptable.

8/10

Excellent

04 Nov 2017

Eric

Great location overlooking the Metropol Parasol

I had room 225 at the Hotel Palace Sevilla with a courtyard view. It was a small room with a small bathroom, safe, closet, refrigerator, but no robe or slippers. There were no towel racks in bathroom which is really weird. Housekeeping just placed the towels on the bed, but not in any cute animal shapes. No douche thing in the bathroom which was fine with me cuz they're freaky. The stopper in the sink didn't work. There were not enough electrical power sockets in room. The room was fairly clean and nicely decorated. Cold air conditioning and decent WiFi. Uncomfortable bed made of 2 beds pushed together with a canyon in between. Weird energy saving LED hallway lights where you have to press a button to turn lights on and they shut off when you're half way down the hall and it's pitch black. No motion sensors.
At check in your get a coupon for one free drink at the really nice rooftop bar with a great view of the Metropol Parasol.
Overall a great value and I'd stay again, but I'd get a better view.

10/10

Exceptional

26 Oct 2017

Daniel Pena

Helpful, courteous staff. Excellent location.

First time in Sevilla and the staff directed us to sites we wanted to see as well as to
entertainment events.

8/10

Excellent

17 Oct 2017

Verified traveler

Great location

Got more done and with fewer taxis because of good central location

6/10

Pleasant

30 Jul 2017

sarah

Horrendous Customer Service

Horrible customer service. They don't speak English or the Spanish we speak in North America. Thus when you ask about parking charges and breakfast they tell you it's included but at checkout hit you with the bill. The hotel itself is lovely and the rooms wonderfully clean, location is perfect. But wretched customer service!

Family

6/10

Pleasant

30 Jun 2017

pam

Hard to access by car

Room was small and stuffy, shower was pathetic. There was no sitting area for guests.

2/10

Poor

05 Jun 2017

Olga

Never stay at this place. AWFUL

BE CAREFUL if you pick this place, DO NOT pay in advance before you check your room!!!! Better option to choose another place in Seville.
When we arrived we`ve been given the room which smelled like somebody died in it few weeks ago. To cover the smell housekeeper put perfumes all over the place which made it even worse((( It was not possible to stay in the room even a minute without throwing up!
Hotel staff refused to provide another room but proposed a smell sticks))) Despite the fact that we`ve arrived near midnight and was very tired we had to look for another place to stay.
Hotel staff apologized and promised to cancel reservation. The very next day they charged our card with full amount for two days. Two days later we came to hotel to ask what was the reason of charge and reception person told us that it was our fault and the room was totally fine! FRAUD.
In addition to that this place is very inconvinient if you travel by car.

8/10

Excellent

24 May 2017

goddarj2

A place with character

Great interesting decor and a very nice roof terrace bar. Peruvian bar staff very good.

6/10

Pleasant

16 Mar 2017

Louis

Good for Visiting the Cathedral and Alcazar

Last minute booking. Good location, friendly staff.

8/10

Excellent

11 Dec 2016

David

Well located and comfortable hotel

Very nice double room - ornamental decoration with great bathroom. Slightly small but we didn't spend too much time in there so never had a problem. Only downside was it took me a night to figure out there was a small know and off switch on the right of the coffee maker that I needed to use to get it to work! Complimentary items in fridge and coffee/wine in the hotel bar. The staff speak very little English but that is true of Seville in general. Will definitely book here again when I return to Seville.

8/10

Excellent

30 Oct 2016

andrew

Excellent location for seeing the city

An excellent location to see the city. In easy walking distance of all the major places of interest. Many places for breakfast and dinner in all price bands. The room was tight and I did pay for the superior room. Make sure you stipulate a balcony as I was given a inner faceing dark room to start. I thought all superior rooms were balcony ones so take care when booking. It's noisy at night but lovely to look out in the day and evening. If you are going to enjoy the city you will be out late too! The staff were very attentive and helpful once we got the room issue solved. The roof bar is lovely and not expensive.

Partner