Name: Novotel Abu Dhabi Gate
Address: Al Maqta Street Al Maqta Bain Jessrain, 222, Abu Dhabi, 92156, AE

2/10

Poor

26 Jul 2026

Faisal

Told them twice to clean toilet seat, even the manager was informed, but unfortunately they didn’t clean it properly. Urine spots wasn’t cleaned after previous guest! Shame on novotel

10/10

Exceptional

18 Jul 2026

Raed

I liked everything except not providing any toiletries in the bathroom like toothpaste and toothbrush shower cap etc. there was only one water bottle in the room adding another one would’ve been nice, breakfast was very nice except I arrived to it at 6:30 am when it opened and that was the same time all technicians from an oil company arrived too. It was very crowded.

Partner

2/10

Poor

07 Jul 2026

Ahmad

Room wasn’t ready when I got there. I have to stay 45 minutes to an hour and a half to wait for my room to get ready even though I let them know ahead of time what time I will be all right also the room is full of dust and the equipment is too old and the maintenance of the amenities. It was terrible.

Self

10/10

Exceptional

25 Jun 2026

Vijendran

Customer service is very good

Self

10/10

Exceptional

15 May 2026

Haneen

Great job

8/10

Excellent

11 Apr 2026

Gerallt

Nice place for a transit stay

Self

10/10

Exceptional

03 Apr 2026

Kaynat

I had a really pleasant stay at this hotel. The rooms and facilities were very clean, which made it feel comfortable and well cared for throughout my visit. The gym was well-equipped and easy to use, and the pool area was a great place to relax.

Another big plus was the location — it was very convenient and made it easy to get to other areas without any hassle. Overall, a smooth and enjoyable experience, and I’d definitely consider staying here again.

Friends

10/10

Exceptional

19 Mar 2026

Chudamani

Very good 👍

Self

10/10

Exceptional

23 Feb 2026

Afra

I had a great experience. We ended up getting a little early there and they were able to accommodate us with a room. The vibes were great and so were staff.

10/10

Exceptional

26 Jan 2026

Adnan

Loved this place

10/10

Exceptional

25 Jan 2026

Jumah

Great

10/10

Exceptional

24 Jan 2026

Mohammad

All services excellent

10/10

Exceptional

17 Jan 2026

Sami

Yes

10/10

Exceptional

04 Jan 2026

Syed Wajahat

Everything was perfect!

Business_and_leisure Family

8/10

Excellent

01 Jan 2026

NORBERT TAREK

Good.

10/10

Exceptional

17 Dec 2025

Vinoth

Facilities were good

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

melissa

Room ver old

8/10

Excellent

20 Nov 2025

Tangelina

Staff was great.

Business_and_leisure Family

10/10

Exceptional

16 Nov 2025

Naveen kumar

Great place

10/10

Exceptional

12 Nov 2025

Sergio

Very good

Business Self

10/10

Exceptional

23 Oct 2025

Carl

szdcdz

8/10

Excellent

22 Sep 2025

Austin

All good apart from no hot water in the bathroom

Self

6/10

Pleasant

18 Sep 2025

mahmood

Ok property

6/10

Pleasant

23 Aug 2025

aleem

dirty smell in the bathroom

Leisure

10/10

Exceptional

04 Aug 2025

Senan

Easy access, I would appreciate if they can point us to the parking.

8/10

Excellent

28 Jun 2025

Alihusein

We stayed at the novotel as it was a good inbetween from the airport and locations we were looking to visit and the rooms were decent.

As I had a long transit n Abu Dhabi, I intentionally booked for 2 nights so we would not have to wait to check in for 2pm as we reaching early morning and provided the Novotel team with our arrival info.

Still ended up waiting for the room to be prepped as the staff at Novotel clearly had not read my message. So disappointed in that sense but overall the rooms and hotel is well maintained

Hotel itself is clean

Leisure Family

8/10

Excellent

27 Jun 2025

Graham

Above the rest.

Hotel and staff were amazing. The Italian restaurant was below average for food

Business

10/10

Exceptional

17 Jun 2025

janak

Excellent ambiance and services.

Leisure Family

6/10

Pleasant

19 May 2025

Gonzalo

There's one picture on the listing that shows a beach. That is a complete lie. The hotel is in front of a dirty and ugly canal. The hotel is great, but the beach photo is unreal

Business Self

8/10

Excellent

27 Apr 2025

Ajit

Nicely maintained and clean room. Good breakfast.

Partner

8/10

Excellent

26 Apr 2025

Joanne

It was a lovely hotel , comfortable and the staff very friendly and helpful. Definitely stay again

Partner

10/10

Exceptional

21 Apr 2025

Sayed

Fantastic!

Leisure Family

10/10

Exceptional

19 Mar 2025

Manpreet

Great property

8/10

Excellent

04 Mar 2025

Vimal

Check in took over 10 min

Leisure Partner

6/10

Pleasant

22 Feb 2025

Padmanabhan

Checking in was smooth. Staff was very friendly. Rooms seemed old. Bath towels were terrible - rough and old is an understatement. Hot water was almost nonexistent. Breakfast buffet was ok - nothing extraordinary.

Business Self

8/10

Excellent

09 Feb 2025

JACOB

Value for Money

The stay was good.The bathroom had no toiletries like tooth brush, paste and razor. The bed had only two pillows and no extra.

The breakfast was good and had a sumptous spread.

Friends_and_family Family

10/10

Exceptional

30 Jan 2025

Abraham

Everything was awesome and nothing negative

6/10

Pleasant

04 Jan 2025

Khurram

It was just an average hotel stay. No microwave in the room. Room service never showed up despite multiple requests. Servicing staff in dining area was very friendly and nice but the people in dining checkin were not friendly at all and didn’t even bother responding to the greetings much less do a greeting themselves or have a smiling face

Leisure Family

8/10

Excellent

03 Jan 2025

Verified traveler

Average stay for 3 days

Average stay, for 3 days, was disappointed to note that we had to constantly ask for the water, sugar, toilet paper and hand towels.

Partner

4/10

Poor

31 Dec 2024

samantha

Service was fabulous. The male spa facilities need urgent attention. The pool was being renovated but we didn’t know this until arrival. We would have picked another hotel with a pool if we knew. Management compensated us for this inconvenience though, which was very efficient.

Rooms ok, just a bit damp in bathroom. Tap leaking in kitchen and shower leaking all over the floor in bathroom

Leisure Family

6/10

Pleasant

20 Dec 2024

Akash

Shud make better choices

Rooms very small, bed very small, location is far from the city

Business

10/10

Exceptional

14 Dec 2024

Janine

Enige aparte was de lokatie van het zwembad. Deze lag zo goed als de hele dag in de schaduw. Wellicht hartje zomer prettig, maar in december met de wind best frisjes. Verder een prachtig hotel en vriendelijk personeel.

Leisure Partner

10/10

Exceptional

09 Dec 2024

Lamia

It was a great experience

Leisure Family_with_children

10/10

Exceptional

03 Dec 2024

Hamzeh

Amazing

Leisure Family

6/10

Pleasant

13 Nov 2024

Abhishek

Avoid at peak times

Very average stay. Reached the hotel at 5pm (check-in time was 2pm) and still waited an hour to be checked in. Eventually was given a People of Determination room which we accepted since we did not have the energy or patience to waste more time. Wifi in the hotel is extremely slow.

Taxi are easily available and the hotel was clean and staff was friendly.

Friends_and_family Friends

4/10

Poor

12 Nov 2024

Magdalena

Not recommended

This was my second time within 2 weeks I stayed in Novotel, the same story. Not very good customer service, smelly room, horrible pillows, AC was blowing cold air straight into a nose, couldn't change this set up, AC controller was failing apart, found hairs in the bathroom, shower was leaking.

Partner

10/10

Exceptional

12 Oct 2024

Rashed

One of the best

The room was clean, spacious, and well-appointed. I appreciated the modern decor and comfortable bed, which made for a restful night's sleep. The amenities provided, including free Wi-Fi, a minibar, and a coffee maker, added to the convenience of my stay.

#reception crew

I had a wonderful experience during my stay, thanks to the amazing reception crew .. specially Mr #Sufian .. They were incredibly friendly and respectful, making me feel welcomed from the moment I arrived. I greatly appreciated their flexibility in accommodating my late check-in, which made my stay even more enjoyable. Thank you for your outstanding service! I highly recommend this place and look forward to returning.

Partner

10/10

Exceptional

28 Sep 2024

Ezzah

Bus connection right outside that pretty much covers all the popular spots. Very peaceful neighbourhood

Leisure Family

8/10

Excellent

28 Sep 2024

Issam

Need to renew the carpet of the rooms and restroom faucets leaking

Leisure Family

8/10

Excellent

28 Sep 2024

Issam

The service is very good just needs to renew the carpet of the rooms and restroom faucets.

Leisure Family

10/10

Exceptional

06 Sep 2024

Rouba Al

The hotel deserves a five stars rating : clean, comfortable , staff so friendly and welcoming. It was a pleasant experience. Highly recommended

Business_and_leisure Partner

10/10

Exceptional

06 Sep 2024

Ahmed

Good

Leisure Family

10/10

Exceptional

01 Sep 2024

Nick

The staff at the Novotel were very helpful and courteous. The room was spacious and cleaned every day. We enjoyed our stay there!

Friends_and_family Family

10/10

Exceptional

08 Aug 2024

Richard

Nice hotel, pool, bar, close to Yas Island and Etihad arena.

Leisure Friends

10/10

Exceptional

25 Jul 2024

Zahra

clean hotel

Leisure Self

4/10

Poor

22 Jul 2024

Allam

Bad smell

Terrible experience, very bad smell was going out of the toilet and I he team couldn’t do anything about it. Offered smoking room although I don’t smoke, the receptionist was very rude and tough! My last experience one week before was completely different so they have no consistency in their service and system

Business

4/10

Poor

16 Jul 2024

Allam

Bad smell

Terrible experience, very bad smell was going out of the toilet and I he team couldn’t do anything about it. Offered smoking room although I don’t smoke, the receptionist was very rude and tough! My last experience one week before was completely different so they have no consistency in their service and system

Business

10/10

Exceptional

14 Jun 2024

AHMAD

Great property.

8/10

Excellent

30 Apr 2024

Mateja

Ok for 1 nigyt

Nice hotel with excellent breakfast

Friends_and_family Family

4/10

Poor

26 Apr 2024

Faisal

bathroom toilet was broken and one day room was not even cleaned and have to tell them twice to send some one to clean the room and breakfast area had flies and bugs in food

Leisure Partner

10/10

Exceptional

25 Apr 2024

Arooj

The stay was wonderful 💜 everything was perfect.

8/10

Excellent

23 Apr 2024

Maria Nour

The check in process took forever!

Its a nice hotel for a business trip. Theres nothing to do around the hotel for dine in the only option that u have is a Belgian bar in the hotel itself

10/10

Exceptional

20 Mar 2024

Binder

The hotel is far away from everything. But, theres a bus stop out front that is very convenient. I could get anywhere within an hour. The hotel staff are awesome and friendly. The breakfast was delicious each day. The buffet at night was very pricy at $50 US dollars. I only ate there once. But it was delicious and a great variety of ethnic foods. The room is large and the bed is very comfortable.i was on the 9lth floor. There are no real views of anything in this location. I would stay here again though, when im back in Abu Dhabi.

Leisure Self

10/10

Exceptional

17 Jan 2024

Krisztian

This hotel is relatively close to the airport and close to some attractions like the Grand Mosque or even the F1 circuit isn’t too far away.
The spa facilities are great. Nice staff too.

Leisure Self

10/10

Exceptional

30 Dec 2023

Julieta

All good just the bathroom don’t have door in shower

10/10

Exceptional

27 Nov 2023

Melisa

The staff was very attentive and friendly, especially May, who took the time to get to know us and greeted us each day at breakfast and dinner. Area is quiet, which we enjoyed and a short taxi ride to the Grand Mosque.

Business_and_leisure Family_with_children

10/10

Exceptional

30 Oct 2023

Anthony

I really enjoyed myself, the relaxation and accommodations I definitely highly recommend Novotel Abu Dhabi Gate. I will be back here again! God’s Willing! 🙏

Business_and_leisure Friends

10/10

Exceptional

17 Oct 2023

Anthony

A wonderful experience, highly recommended. I truly highly enjoyed my stay here.

Business_and_leisure Friends

6/10

Pleasant

29 Dec 2022

Angela

Lovely Hotel but no sun ever on the Pool

The hotel is about 15 mins from the airport and a further 15 mins from Abu Dhabi Centre with nothing else around. This was a negative for us.
The hotel check-in took forever, and we were the only ones (pre Paid), although they said it was a new system. The staff throughout were very good, especially the concierge team.
We stayed on the 20th floor in a suite, and the space and views were superb.
We opted for half board, and we were very pleased with the quality and range of food available.
The one major downfall at this hotel is that the pool, although lovely and comfy, it does not get the sun at any time. Our plans for a day by day sightseeing and day by day pool was, therefore, not an option.
We enjoyed a magnificent xmas Eve festive dinner outside and must say that we were super impressed.
The Belgian Bar provided plenty of TVs for sport and a pool table with the downside of smokers inside (personal choice and so used to the UK laws now).
The Italian Restaurant offered a superb selection of Pizzas and Pasta (241) after 6 pm daily.
Overall, the hotel is lovely, the staff could not do anything more to help and please, the food was very good and the bar offered plenty.
The downside is that the hotel stands alone with nothing around, and the Pool never ever sees the sun due to its position at the rear.

Friends_and_family Family

4/10

Poor

28 Dec 2022

Leon

Asked for double sofa bed to sleep on just got a sofa which doesn’t open into sofa bed.

Half board is a joke just a buffet which they questioned you if you go up more than once.

Leisure Family_with_children

8/10

Excellent

29 Nov 2022

Mohamed

Good rooms, ad was misleading, thought it was a king bed and single bed but instead they gave a roll away bed ... also staff talked to me in hindi instead of english, didnt seem up to novotel standards

Leisure Family

10/10

Exceptional

14 Nov 2022

Kamran

Great location, comfortable beds and excellent customer service. We had an apartment and particular recognition should be given to the Housekeeper, whose name was May, for ensuring that our stay was comfortable and in providing an exceptional level of customer care.

Leisure Family

10/10

Exceptional

29 Oct 2022

Shiva Bahadur

Great stay

Business Family

10/10

Exceptional

27 Sep 2022

Aleksandra

Everything was awesome!

Leisure Friends

10/10

Exceptional

21 Jul 2022

Carlton

Good Hospitality

The stay was excellent, very friendly staff and front office check in was quick and all info provided.

Business

2/10

Poor

06 Jul 2022

Verified traveler

Abdulla from Bahrain

they charged me for the room although i already paid for non refundable booking on hotels.com. i showed them the receipt and they said we didn't receive any amount from hotels.com , this is very bad and a rubbery for any traveler . i don't know whether the issue from hotels or them but what i know is the traveler shouldn't be included in such cases.

Friends_and_family Family

10/10

Exceptional

04 Jul 2022

safwan

Excellent!

super clean, loved the room and bed comfort. highly recommended. good value.

Business

10/10

Exceptional

14 Jun 2022

Arshad

Good

10/10

Exceptional

15 Dec 2021

Martin

Great located for going to Yas Marina or Abu Dhabi city as taxi service is very good. Hotel staff are excellent including Tayel on the front desk who made us very welcome on our arrival to the hotel.

Leisure Partner

8/10

Excellent

06 Dec 2021

Sudhakar

Good stay for overnight - transit passenger

Was an overnight stay in transit at the airport. The hotel was 15 min from airport and cost Dhs 40 one way in taxi.
Comfortable room for a very good night sleep. Has few restaurant where you could have dinner or lunch.

Self

8/10

Excellent

04 Dec 2021

Ahmed

I was in a non smoking room yet the smoke smell was all over.

Leisure Self

4/10

Poor

28 Sep 2021

Roxane

Lack of attention to detail

Lack of attention to detail - The attendant put me in a smoking room when I’ve booked for a non-smoking room as I don’t smoke at all and my son was staying with me. She even lied saying it wasn’t a smoking room when I could literally smell the cigarettes and there’s an ashtray inside the room. I had to insist that she change my room.

Friends_and_family Family

10/10

Exceptional

07 Aug 2021

J GABRIEL

Great hotel for the value.

Great hotel but could use some TLC. Very comfortable stay and easy access to shopping and restaurants. Great value and very friendly staff.

Business

8/10

Excellent

06 Aug 2021

Verified traveler

Very nice hotel, very clean. Only issue is that it costs for bfast and since covid there are several lines. Takes 30 plus minutes to get your food..

Business Self

8/10

Excellent

12 Apr 2021

IBTSAM

Very nice

Enjoyed

Friends_and_family Family

10/10

Exceptional

11 Apr 2021

Ahmad

V. Good Hotel with wonderful views on canal, stuff was lovely and helpful, I get upgraded to suite

Business

8/10

Excellent

03 Apr 2021

Verified traveler

The Novotel is clean, modern and comfortable for a great price. The service is good and everyone was friendly. Thanks. I enjoyed my one night stay.

Leisure Friends

8/10

Excellent

16 Mar 2021

Saif

Comfortable hotel

Comfortable hotel with good location. staff helpful and friendly, Normal breakfast

Business

4/10

Poor

06 Mar 2021

ISMAIL

Small room and bad amenities for family Room

Good stay but the hotel amenities are so bad, they just provide for 2 person amenities but I booked for 2 adults and 2 children room and paid the same, room also are so small and not worthy for what I paid

Friends_and_family Family

10/10

Exceptional

23 Feb 2021

Marwan

Great hotel

Very nice size of room and its wide and big
They have a nice view with a Lake and delicious food in there Resturant. Highly recommended

Business

10/10

Exceptional

03 Jan 2021

Vrinda

Amazing service, super comfy and clean.

Love love LOVE the service of this hotel. Especially the sri lankan gentleman at rhe reception, sorry cant remember his name. Really enjoyed the stay and thanks for a wonderful stay. Only wifi is a bit slow

Friends_and_family Friends

8/10

Excellent

06 Dec 2020

Verified traveler

Wonderful hotel, but lazy housekeeping stuff

Wonderful hotel, spacious room, friendly staff, basement parking, but lazy housekeeping service.
Room was with closed curtains when I checked in. Even though that has amazing view from 10th floor. Once open curtains, found window dirty from inside the room: oily stains from someone foreheads. Oily hands stains also were found on small table next to bed. And I have found black woman hair on sofa, and I am literally blonde.
It seems like this kind of dirt is not visible for housekeeping.
Other than that, the hotel is wonderful.

Self

8/10

Excellent

20 Nov 2020

F

Recommended for Economy Stay

The hotel is just perfect for economy stay,, it is clean, comfortable, and affordable. The pool is wide and the resturant is nice.

Business

4/10

Poor

04 Aug 2020

Zaher

Room should be cleaned better

Cons:
Room was not clean enough as there was some rice scattered on the carpet.
There were no bathrobes & only one slipper.
No toothpaste or toothbrush. No body lotion.

Pros:
Checkin & checkout were quick.
Late checkout.
Nice view

Partner

4/10

Poor

30 Jul 2020

Osama

The room was not clean enough and the smell of the room and whole floor was a smell of food and cooking i informed them once when i checked in because the label of sanitising was removed from the door

Friends_and_family Family

8/10

Excellent

15 Mar 2020

George

Average Experience, but definitely decent place

Overall Experience is not bad at all.
Some services requirs some enhancing, the receptionist didn't ask for a deposit and accordingly i couldn't place any of my orders on the room which was a Hassel specially when i had to visit the pool.

Blackout was very bad actually, poor quality, u can totally see the light.

I don't get why we have to ask to fill the minibar though.

Partner

10/10

Exceptional

10 Mar 2020

Ahmed

Very good friendly staff

Friends_and_family Family

10/10

Exceptional

06 Jan 2020

Khodor

Good stay

Very good , check in was good but getting invoice is not working

Business

10/10

Exceptional

02 Jan 2020

chino

Excellent

I stayed at this hotel with my family for 7nights over Christmas. We were well received and got an early check in as our flight arrived early morning. Room was super clean and we had an upgrade to a pool view! Everyone is super friendly and cheerful,we felt at home with this hotel. Breakfast was really good with lots of food choices, I think this is the best breakfast I have had in any hotel so far. Facilities are available too: theres a gym and spa facilities, I had a massage and morrocan bath which was so refreshing. Theres a life guard at the pool side. We got a complimentary cake for our anniversary which was so lovely. Thanks to all the staff at this hotel will definitely visit again

Friends_and_family Family

2/10

Poor

24 Dec 2019

Chandrak

I had to change my plans and hotel was not flexible to consider providing refund or credit.

Friends_and_family Family