Name: Novotel Abu Dhabi Al Bustan
Address: Shk. Rashid Bin Saeed St / Rabdan St, Abu Dhabi, 0, AE

10/10

Exceptional

13 Jul 2026

Ali

Great place to visit! The staff were friendly, the place was clean, and everything went smoothly. I had a nice experience overall and would recommend it to other travellers. Definitely worth a stop!

Self

8/10

Excellent

03 Jun 2026

Natalie

Overall good stay, stayed many times before

Family_with_children

10/10

Exceptional

14 May 2026

Gareth

Good stay. Thanks. Valet parking is great and good choice at breakfast. Good value.

Business

2/10

Poor

20 Mar 2026

Nesrine

.

4/10

Poor

05 Mar 2026

iftikhar

N/A

Partner

10/10

Exceptional

28 Feb 2026

Kamaluddin

Great

Self

8/10

Excellent

22 Feb 2026

kohei

overall, okay.Novotel is Novotel.

Friends_and_family Family

10/10

Exceptional

12 Feb 2026

TAKUYA

Convenient for me as my friend’s neighborhood.

Business

10/10

Exceptional

06 Feb 2026

Mohamed

Spacious room, good amenities and clean hotel

Business

10/10

Exceptional

26 Jan 2026

Christopher

Good hotel

6/10

Pleasant

24 Jan 2026

Martin

Yes

10/10

Exceptional

11 Jan 2026

MOHAMMED

Great service

Leisure

10/10

Exceptional

11 Jan 2026

Sondos

Clean room, friendly housekeeping, easy check-in nice hotel, central location, complementary room, service coffee, and Laundry was on time

8/10

Excellent

11 Jan 2026

Mustafa

Hotel looks good and very clean. Room was good size clean and has all the necessities.
Room service was quick. Staff very polite and professional. Price was reasonable. Breakfast was great with good variety. Concierge service was excellent.
The only downside was noise insulation is not great in the room - can hear loud sirens from the street and can mildly hear singing/ party noise.
Overall very happy with experience and would choose to stay again in the future.

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Jonathan

Great breakfast.

Business Self

10/10

Exceptional

10 Jan 2026

Said Abu

Great location, Clean hotel, helpful staff comfortable environment

2/10

Poor

03 Jan 2026

Khaled

Terrible stay, they prioritize entertaining restaurant customers with very loud live music over the comfort of hotel residents, our kids couldn't sleep because of it

Family_with_children

10/10

Exceptional

31 Dec 2025

Naveen

Very supportive staff...nice hotel

Leisure Family

6/10

Pleasant

26 Dec 2025

Maram

Parking was very frustrating there’s no clear signs of where to park, and then we realized we get free valet parking with our reservation but the valet personnel was so reluctant to help us. It took us 30 minutes to check in, and it took the house keeping AN HOUR to bring the extra bedsheets for the pullup couch that’s in our room after asking for it 4 times once during check in and the rest on the phone! It was a very frustrating experience when u arrive after 14 hours of plflying and all u wanna do is go to bed but u can’t! For that soul reason i’m giving the hotel 3 stars.

6/10

Pleasant

24 Dec 2025

Sumit

Took me 20 mins to check-in. Only 1 front desk staff working.

Also took 15 mins for bell boy to help. No calls were answered and had to go down to lobby to get help. Agsin only 1 staff member working in bell boy services.

Leisure Family

10/10

Exceptional

17 Dec 2025

Kyaw Thu Myine

Nice and elegant place. This time some construction works are going on, need to be patient while waiting for the lift.

Leisure Family

8/10

Excellent

17 Dec 2025

Govind

All facilities were very good except
1. Slow front desk - understaffed
2. Room smelled of cigarette
3. Bird droppings on glasses

Leisure Family

6/10

Pleasant

04 Dec 2025

Nader

Property is nice. Very uncomfortable bed (too hard) and valet just takes forever.

Business

4/10

Poor

25 Nov 2025

Jasonjit

The room was extremely dusty and carpet had lots of dust and the cooling system wasn’t working. Definitely not worth the price.

Leisure Self

8/10

Excellent

20 Nov 2025

Waddah

Dirty carpets, entry cards had to be reset regularly.

Business Self

6/10

Pleasant

30 Oct 2025

Andrew

The TV didn't work, the hot water was only lukewarm, the toilet seat broke.

It was ok, but certainly not a 4 star experience.

Friends_and_family Family

4/10

Poor

01 Oct 2025

Rasoul

No untensile was provided

4/10

Poor

08 Aug 2025

Mohsinkhan

No comfort bed

2/10

Poor

26 Jul 2025

kumar

Not a good option for families

Leisure Family

2/10

Poor

24 Jul 2025

Ravi

Nothing

Leisure Family

2/10

Poor

10 Jul 2025

Brittney

I usually stay here when I come to Abu Dhabi because I love Swiss Butter and the guy selling the fragrances is awesome. However, this was my last time patronizing this establishment.
Check in is slow. They have no urgency. When you call the front desk, it just rings. It takes you approximately five times trying. I had to call housekeeping to get in touch with a manager. They promosed someone would call me back in 5 minutes and they didn't. While trying to sleep, after my 2.5 hour drive, they were doing construction in the room beside me. Apparently, they didn't communicate with the font desk. I called several times and kept the phone ringing & when no one returned my call to address my concern, i walked to the front desk. By the time I got to the front desk, someone answered. They refused to transfer the call to a manager, promising someone would call back. I told her that I wasn't playing that game again and I was at the front desk. Suddenly, she was \"apologetic\". However, what made me angry is that NO CUSTOMERS were at the front desk, so they could've answered the phone. It shouldn't take me getting MAD, INCONVENIENED, and confronting the situation at the desk to get my concerns handled. Customer service sure has declined. If you can't handle customer service, find ANOTHER position. Between the carpet bug from one visit that I forgave and LACKLUSTER, NONCHALANT approach, you've lost a customer.

Leisure Self

10/10

Exceptional

07 Jul 2025

M

Fantastic

Business_and_leisure

8/10

Excellent

27 Jun 2025

Sanjay

The location is close to airport
There should be more vegetarian options for breakfast, and the staff should ensure it is warm

Leisure Partner

6/10

Pleasant

16 Jun 2025

Keltoum

Overall it was good, but there are a lot of stains on the sofas and chairs.

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Najla

.

10/10

Exceptional

05 May 2025

Sergio

Excellent cost-effective option, delivering a lot more value per dollar invested.

Leisure Family_with_children

4/10

Poor

01 May 2025

Tiffany

Property and room were decent. Breakfast buffet was extremely overpriced

Leisure Partner

10/10

Exceptional

30 Apr 2025

Hilary

I really liked their breakfast options

Leisure Family

10/10

Exceptional

26 Apr 2025

rachel et nicolas

Good

2/10

Poor

12 Apr 2025

KUSHRAJ

Bad service

Very pathetic service. Being three occupants requested for extra bath towel, even after calling four times it was not delivered. No coffee sachets and as per the house keeping its not available. Milk creamer too not available. Broken lamp , no enough drinking water in the rooms. No tooth brush or slippers available.

Friends_and_family Family

10/10

Exceptional

06 Apr 2025

LACHEEN TOURS

Very good

10/10

Exceptional

31 Mar 2025

Dmitriy

Very nice clean and comfortable hotel. Will stay here again

6/10

Pleasant

21 Mar 2025

MWK

Okay stay - bad odour in corridors

Sleeper couch very uncomfortable, bad odour coming from carpets in room & corridors

Friends_and_family Family

8/10

Excellent

09 Mar 2025

Brittney

This is my go to hotel when I'm Abu Dhabi.

Business_and_leisure Self

8/10

Excellent

08 Mar 2025

Antoine

I liked it was only for one night :)!

Business Self

8/10

Excellent

02 Mar 2025

Parveen

Facilities and staff care excellent but accommoda

Hotel facilities were very good though restaurants a little pricey. Staff care and service excellent. Bedroom and bathroom fixtures and fittings and furnishings all basic and needed revamp, all clean and usable. For this reason I would recommend 3* rating for the hotel.

Self

8/10

Excellent

02 Mar 2025

Brittney

I often choose this hotel for the convenience food options. The staff is always welcoming.

Business_and_leisure Self

8/10

Excellent

01 Mar 2025

Nader

Great hotel.

10/10

Exceptional

23 Feb 2025

Verified traveler

Good value

Friendly and helpful Reception staff.
Breakfast with wide variety of options.

Friends_and_family Family

10/10

Exceptional

16 Feb 2025

Brittney

I'll be back for sure.

Leisure Self

10/10

Exceptional

14 Feb 2025

Omar

Comfortable stay at novotel

4/10

Poor

12 Jan 2025

Reza

I recently stayed at Novotel Abu Dhabi and was quite disappointed. The check-in experience was poor; the staff member struggled with English and gave incorrect information about the restaurant hours. The room was not as advertised, with a sofa bed that was much smaller than expected. The room was clean but felt dated, and there were several issues such as a broken bathroom door knob, an almost empty shower gel dispenser, and insufficient towels for our family.

Despite requesting additional towels and for the sofa bed to be prepared, housekeeping failed to deliver. It was only after multiple calls and a late-night request that they finally assisted. The sofa bed was extremely uncomfortable and too small for two children. Additionally, the room lacked proper bedding and blankets, which made for an uncomfortable night.

The dinner buffet was overpriced for the quality offered, and the staff's attitude was not welcoming. Breakfast was better, but overall, the stay was disappointing. I expected more from Novotel and will not be returning.

Friends_and_family Family

8/10

Excellent

09 Jan 2025

Brad

Good value but needs a refresh.

Staff was fantastic and we appreciated the variety and value of choice at the bar/cafe. Room was looking a bit dated - could definitely use a refresh. The queen bed was quite hard and sofa bed was not comfortable at all.

Friends_and_family Family

8/10

Excellent

04 Jan 2025

Aiman

Good location

Leisure Family

4/10

Poor

30 Dec 2024

Robert

Modern hotel but our room had only been prepared for one person and not for the four guests as booked and was not cleaned and serviced properly. Previous guest's rubbish had been left behind suitcase stand which looked grubby, so we were moved to a different room where curtain was off rail so could not be fully closed, and shower pressure poor.when we checked out we were then told our payment on arrival had not included local fees which were outstanding. Not what we were expecting of a four star hotel at the price point we paid. Disappointing overall experience relative to our previous stay at the Radisson Blu in Abu Dhabi

Leisure Family

8/10

Excellent

29 Dec 2024

Tural

Good place for staying with family

Overall good hotel with nice breakfast and good quality of service. Location suitable if you are planning to drive or use taxi and not so good for walking due to distance to walking and touristic places. We faced with few issues like hotel room wasn't ready by check in time, but receptionist offered to wait and enjoy coffee provided by them, safe box didn't work, so technical team came and fixed it shortly after requesting it and this kind of stuff.

Friends_and_family Family

10/10

Exceptional

18 Dec 2024

Helmi

Excellent location and cleaness

Business Self

4/10

Poor

11 Dec 2024

Antony

room was not ready and we was put in a room that had no towels

Friends_and_family Family

4/10

Poor

08 Nov 2024

M

It’s basic bed,basic pillows,bathroom etc compared to any other 4 sta hotel and with this kind price??? You can compare with premier inn basically

Leisure Partner

8/10

Excellent

03 Nov 2024

Ching-Huei

The lamp was not working when I checked in and the repairment was not done until the third night of my stay.

However, the room cleaning staff was very friendly and thoughtful.

Business Self

8/10

Excellent

22 Oct 2024

Graham

Standards dropped through refurbishment.

Unfortunately, due to refurbishment, pool facilities were not available but we could use Tower 2's (where my son lived) facilities. However, although the restaurant was being refurbished, the food offered for breakfast was cold, even though served in bain- maries. The meal served on Friday evening was well below the standard excepted with starters and mains arriving at the same time. My son is still sorting the cost. On a positive note the front of house staff were friendly and helpful, nothing being too much trouble. We will go again, but really hope that, after refurbishment, things will have improved.

Friends_and_family Family

10/10

Exceptional

25 Jul 2024

Ziad

Very nice

Business_and_leisure Family

10/10

Exceptional

23 Jul 2024

Mohammed

It is described in one word - Fantastic.
I will definitely book here again.

Leisure Family_with_children

4/10

Poor

21 Jul 2024

Faris

The rooms were not that clean as well ad the air conditioner was working well.

6/10

Pleasant

22 Jun 2024

Verified traveler

Not “four stars”

Rooms are aged and worn down. Sinks don’t drain properly and walls are stained. Fine for a night or two but don’t expect too much. Not the “four star” hotel experience that it is advertised to be. Think budget hotel. Breakfast quite good though.

Friends_and_family Family

4/10

Poor

29 Apr 2024

Rafi

Worn-out hotel, service could use an overhaul

We first got a room which smelled like an ash tray even though the reception claimed it was a non-smoking room. Thankfully we were given another room which smelled better but the window outside was so dirty you could barely see ouside.
Furnitue needs to be replaced. Looks worn-out.
Service is terrible even though staff is friendly. Ibhad to ask 5 times for more towels as each room had only 1 large towel and there were 7 of us. Only after a few hours we were given additional 2 towels (and there were 7 of us).
Breakfast was very nice and rich. Lots of things to choose from. Very tasty.

Friends_and_family Family

10/10

Exceptional

07 Apr 2024

Tammy

Rooms were very comfortable.

Friends_and_family Family

10/10

Exceptional

06 Apr 2024

Richard

Very good for the price. Lots of amenities.

Friends_and_family Family

10/10

Exceptional

31 Mar 2024

Jay

Great place to stay, great for kids also

8/10

Excellent

27 Mar 2024

Shweta

We stayed in Novotel for 3 nights with half board package. The food was excellent with great service, we had a lady named shom maya in the restaurant she was very helpful and always with a big smile.Overall everything was really good in the hotel the pool, food, staff everything. I hope to visit again in future.

Leisure Family

8/10

Excellent

20 Mar 2024

Shauna

Great stay

Everything was great except the smell of cigarette smoke that kept coming into the room. Great restaurants but not much within walking distance. Great pool and lounge.

Self

6/10

Pleasant

13 Mar 2024

Mohamed El Amine

room carpet was very old with liquids stains on it, quite discusting if you think about it.

Leisure Family

8/10

Excellent

06 Mar 2024

ABDULLA

The hotel is nice but very far from the main center

Leisure Friends

8/10

Excellent

01 Mar 2024

Ehab

Nice hotel

8/10

Excellent

01 Mar 2024

Ehab

nice hotel

Business Self

6/10

Pleasant

23 Feb 2024

Lateef

Getting hot water from the tap or in shower and was the most problematic.

Leisure Partner

10/10

Exceptional

14 Feb 2024

Riley

Well located, a 24 hour kitchen. Breakfast is good and excellent value. I will stay here again next time.

Business_and_leisure Self

10/10

Exceptional

06 Jan 2024

Manar

Very good hotel

6/10

Pleasant

06 Jan 2024

Mubarak

Toilets broken and cleaning conditions not as expected. Seems pets were hosted in rooms cause of signs of dogs smells and pees on carpets.

Leisure Partner

10/10

Exceptional

01 Jan 2024

maida

Family stay in great hotel

Amazing hotel with wonderful staff

Friends_and_family Family

8/10

Excellent

12 Dec 2023

Branimir

Abu Dhabi stay

Great hotel serving buffet half-board for an affordable price. Complimentary gym, spa and swimming pool.

Business

2/10

Poor

22 Nov 2023

Verified traveler

Not worth the price

Room outdated and in poor condition does not worth the 300 $ rate per night

Business

10/10

Exceptional

04 Nov 2023

Mehret

the lobby is beautiful, great customer service but the bathroom is very old, dirty carpets, mirrors in rooms are very old.

8/10

Excellent

14 Sep 2023

Loris

Choose Novotel, if you want to stay in Abu Dhabi

We went to visit amusement parks in Yas Island and chose Novotel Abu Dhabi Al Bustan to Stay. We booked two double room, but them the hotel moved us to a suite in Adagio hotel. The suit was big enough and clean with all facilities.

Friends_and_family Family

8/10

Excellent

01 Sep 2023

Nurasa

The rooms were very neat and tidy, could do with new carpets and bathroom tiles but otherwise the rooms were comfortable and the standards were good. Housekeeping was excellent.

Leisure Family

6/10

Pleasant

25 Jul 2023

Lailani

Our room floor carpet was dirt, smelled smoke.

Leisure Family

6/10

Pleasant

23 Jul 2023

Lailani

Taxis are always available

Leisure Family

8/10

Excellent

22 Jul 2023

Amin

Comfortable hotel in Abu Dhabi

We booked this for a transit from Abu Dhabi, 20kms from airport, about 55dhs on taxi fare to get there.
Overall a very Comfortable stay
Buffet breakfast was great with a lot of choices

Friends_and_family Family

10/10

Exceptional

22 Jul 2023

Mohammad

Great place to stay with family. Very clean property and awesome staff. Loved my stay at Abu Dhabi Al Bustan.

Leisure Family_with_children

10/10

Exceptional

24 May 2023

Mohamed Gamil

I liked it

Business Self

10/10

Exceptional

12 Apr 2023

Dominik

Helpful staff, easy check in, clean and tidy.

Leisure Family

10/10

Exceptional

11 Apr 2023

Drew

Great value for money. Breakfast is fantastic. Rooms clean and tidy. Pool area great for kids

8/10

Excellent

03 Apr 2023

Yasir

Since it was Ramadan, we really didn't do much as we were fasting. Overall the hotel was good. The bed could've been a little bigger in the suite.

Partner

2/10

Poor

23 Feb 2023

Abdulmuhsen

The hotel is bad when comparing with price overpriced.

Business

10/10

Exceptional

30 Jan 2023

Dan

Nice place with friendly staff.

Leisure Family

6/10

Pleasant

22 Jan 2023

Verified traveler

Ok hotel with excellent buffet

Great location. Excellent buffet dinner and breakfast ( recommend half board) with endless selection of delicious food.

Valet parking worked great.

First room we received was on low floor on main road. Noisy and air conditioner did not work. When went to reception suddenly they had another room available on higher floor facing the back. That room had a toilet that did not flush so had to use the hose.
Both rooms had only one large towel so had to call for another.

The rooms are a good size. Bed comfortable.

Partner

8/10

Excellent

01 Jan 2023

Firoz

Decent hotel for families

We stayed a 2 families (4 adults and 4 kids) in two superior rooms. The hotel was clean, nice rooms, spacious lobby and good buffet breakfast. Check in was slow and had to wait 45 mins for the rooms

Friends_and_family Family

8/10

Excellent

24 Dec 2022

Verified traveler

Very nice professional staff

Friends_and_family Family

10/10

Exceptional

16 Sep 2022

Syed

Like: Front desk staff especially Ms. Sofia and Mr. Jamal provided me with excellent service.

Did not like: The floor in the corridor of the room I stayed had discolored patches may be due to bleach treatment.

Business Self

10/10

Exceptional

13 Sep 2022

Catherine

We enjoyed a lovely stay! The morning coffee in the Mellow Cafe was a daily ritual and Marco took care of us with a smile. The fun was clean and well equipped and the whirlpool on the ladies change room was Heaven. The pool was lovely and young families enjoyed! We enjoyed pool side lunches at Waves-yum. The cleaning staff were very thorough. All in all, a lovely stay

Leisure Family