DoubleTree By Hilton Hotel Orlando Airport

United States , Orlando Area - Florida - FL
ORLANDO, 5555 Hazeltine National Drive
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100 reviews shown

10/10

Exceptional

19 Mar 2026

IRMA

Old bathrooms and not so clean

Friends

8/10

Excellent

17 Mar 2026

Michael

Very accommodating and clean hotel. I’d stay here again when in Orlando.

10/10

Exceptional

17 Mar 2026

Erin

We had an absolute disaster with our International Flights back to Australia, which were cancelled, causing us to get stuck in Orlando for four extra days. After the cancellations we quickly booked this hotel online and arrived at 4 am. Because it was after midnight they did not have any rooms available straight away (about 10,000 people had been displaced also) so my family (2 adults and 2 kids) slept in the lobby. The general manager of the Hotel, Amar, saw us in the morning and came to ask about our situation and immediately got us into our room, and gave us a complimentary breakfast because we had had such a rough time. He personally checked in on us during our stay and nothing was too difficult for him or his staff. The compassion and care we were shown after such a horrendous situation with the Airline and our flights was so touching, I really cannot recommend this hotel enough. They also have excellent amenities and breakfast was delicious. Thank you Amar and staff!

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Jerome

The hotel staff was excellent. Our flight was canceled for 2 days. They were able to provide early check in and late check out. The shuttle service to the airport was a breeze! Great pool area.

Family_with_children

10/10

Exceptional

17 Mar 2026

Brandi

Very clean room. Staff was friendly. Only stayed one night but it was very comfortable and their 24 hour shuttle to the airport was a life saver.

Family_with_children

10/10

Exceptional

16 Mar 2026

Kieona

Clean room

2/10

Poor

16 Mar 2026

Mario

People at front desk were very rude. Multiple days

Partner

8/10

Excellent

15 Mar 2026

Victoria

The lobby is beautiful. The location is convenient, many close restaurants, gas station and stores. The room was clean and the bed sheets smell great. The bed was comfortable. The employees were very pleased. I will return to this hotel.

Partner

6/10

Pleasant

13 Mar 2026

Thomas

Hotel is outdated it needs to be upgraded the rooms have significant wear and tear

6/10

Pleasant

09 Mar 2026

April

The room and bathroom weren't the cleanest on this trip. The toilet had issues flushing. Staff however, was super nice. We were allowed an early check in, which was beyond helpful.

Partner

2/10

Poor

08 Mar 2026

Joshua

Room had mold on the curtains. Tub drain clogged in shower. Was very noisy until 11pm at night due to hosting an event that we were unaware of prior to booking.

None of it was anything to do with staff who were all friendly and accommodating. Woman at the counter offered us free breakfast.

Beds very comfortable and convenient airport shuttle service.

Partner

6/10

Pleasant

08 Mar 2026

Rebecca

A big pricey for what you get.

Partner

8/10

Excellent

08 Mar 2026

Jack

The room never got down to temperature and numerous other little things

10/10

Exceptional

08 Mar 2026

Brandon

Clean room. Nice outdoor pool and friendly staff

Family_with_children

8/10

Excellent

03 Mar 2026

Deborah E

The pool area was clean with plenty of seating. I was disappointed that the pool was not heated.

2/10

Poor

02 Mar 2026

likeria

No bathing soap was left for bathroom, warmer for pool not working. Tub filled with water during shower and we had blonde hair on the rim of the tub. Toilet water ran all night, it never shut off. Paid $300 for one night. Do yourself a favor and find another hotel.

Family_with_children

6/10

Pleasant

28 Feb 2026

Dave

Bathtub needs some work. Empty tissue holder sitting on vanity, not even an empty tissue box in it.
Web site says full breakfast included for free, front desk said not included ???

Partner

6/10

Pleasant

28 Feb 2026

QIULI

The price is relatively high, but not including breakfast. Front desk service is not a very polite.

10/10

Exceptional

27 Feb 2026

christopher

Best Double Tree I have ever stayed in.

Partner

10/10

Exceptional

24 Feb 2026

Raghuraman

Stayed one night… very convenient with a shuttle pick up.

Family_with_children

10/10

Exceptional

23 Feb 2026

Scott

Everything was as expected

Family

10/10

Exceptional

23 Feb 2026

Michelle

We loved our stay everything was great. The staff was very friendly and knowledgeable. Breakfast was delicious and our room was good. Thank you 😊 🙏

2/10

Poor

22 Feb 2026

Gyan

We booked and prepaid our room for king bed however we were given a room wth 2 queens when we asked to speak to speak to the manager she was very hostile and when we got got to the room the sanitation was worst than I have ever experienced when we returned to the hotel my wife needed to use the washroom and when she went to the room the toilet was disconnected and placed in the bathtub and a hole was cut in the wall behind it there is not enough words

10/10

Exceptional

22 Feb 2026

Maria

Everything was great

10/10

Exceptional

21 Feb 2026

Colin

Clean room with excellent shower temperature. Easy check in and good shuttle service to/from airport.

Friends_and_family Family

6/10

Pleasant

21 Feb 2026

Maral

Not my cup of tea. Rooms are outdated and not worth nearly $300 per night.

6/10

Pleasant

21 Feb 2026

Tim

Room was clean, but had mildew smell coming from the hvac vent

Family

10/10

Exceptional

21 Feb 2026

Shannon

Room was great and staff was very attentive.

Family

2/10

Poor

19 Feb 2026

Robert

The computer

10/10

Exceptional

18 Feb 2026

William

Great staff and amenities

Self

2/10

Poor

17 Feb 2026

Preet

Amenities weren’t great, wait time to get the room was an hour.

10/10

Exceptional

16 Feb 2026

phyllis

Staff was very friendly and clean rooms

10/10

Exceptional

12 Feb 2026

Colin

Room was clean and very comfortable. Easy and quick shuttle ride to the airport. Will stay there again

Partner

6/10

Pleasant

11 Feb 2026

Ivy

Bathroom too low and some smell in the room like mold staff were very helpful

Leisure Family

10/10

Exceptional

09 Feb 2026

Lourdes

Stayed one night only after a cruise, nonetheless it was a great stay. The room was clean, spacious and comfy. The staff amazing, including the shuttle driver Felix who gave us so much info regarding the surrounding area and amenities. Super close to the airport. Would highly recommended.

Leisure Partner

8/10

Excellent

08 Feb 2026

Scott

Staff and rooms. Only negative was that the rooms were dated.

Leisure Partner

2/10

Poor

07 Feb 2026

kristen lynn

We called 9 times for the shuttle and hotel phones were not working so we ended up having to pay for an uber from airport to hotel. When we arrived we were told they had a power outage with no apology or accommodation offered. We were then told elevators were not working and to use the service elevator, arrived at service elevators to find they were out of service as well. We were then told by front desk staff to use the stairs to get to our room on the 7th floor-WITH OUR LUGGAGE, and were offered no assistance!! The room was sweltering hot and the ac did not work, and the bathroom floor and tub were filthy. This is our second stay here and after this experience and the price we paid for one night, we will not be staying here again!

Leisure Partner

2/10

Poor

06 Feb 2026

Denise

Check in was good, meal in bar good then went down hill. Lift not working after dinner had to use service lift. Couldn't have a bath a plug was broken. Top it all toilet over flowed at just after 7am. Hotel did act quickly & changed our room, complimentary breakfast & refund staff were very apologetic.

Leisure Partner

2/10

Poor

03 Feb 2026

Leticia

House keeper went in our room when we were not there. Reported it to front desk got attitude from the girl and she I had just come in and to call in the morning. Morning came informed morning manager and she didn’t seem to care. Horrible expirence and breakfast lunch and dinner is not complementary.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Steven

Good location, clean room, delightful people.

Business Self

10/10

Exceptional

30 Jan 2026

Zorylin

Good

Leisure Family

10/10

Exceptional

29 Jan 2026

Justin

Very clean room and cleaned daily. Staff was very nice.

Business Self

6/10

Pleasant

29 Jan 2026

Todd

I believe this hotel needs a major overhaul. Everything is old and outdated.

Leisure Family

2/10

Poor

24 Jan 2026

Ekaterina

Rude and unprofessional front desk staff.

10/10

Exceptional

24 Jan 2026

Joseph

Good

8/10

Excellent

22 Jan 2026

Robbin

The room could use a little more attention. The ceiling had black stuff (looks as if there was a leak previously) and the curtains had stains. Other than that it was good. The staff was AMAZING; everyone was extremely nice as well as the parking attendant. GREAT SERVICE AND GREAT COOKIES.

Leisure Family

8/10

Excellent

20 Jan 2026

Hao Ruo

Good stay

2/10

Poor

20 Jan 2026

Ashley

Room was not cleaned properly. It had a damp smell. There was hair in our breakfast. It was old and didnt look like the pictures.

Leisure Family

8/10

Excellent

20 Jan 2026

Joshua

room was clean when we got there. and also cleaned everyday while we were gone

Business Family

6/10

Pleasant

19 Jan 2026

Sheila

Floors in room dirty and bathroom renovations left debris is tub, on floors, on walls.

10/10

Exceptional

18 Jan 2026

Sarah

Everything is amazing no complaints.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Ramon or Vicki

Got here a couple hours early n our room was ready. Food downstairs in bar was excellent. Nice large,clean rooms and of course cookies 😋😋😋

Partner

10/10

Exceptional

12 Jan 2026

Baryalai

All good

10/10

Exceptional

11 Jan 2026

Malka

Clean older hotel room. Decent amount of self parking. Was able to do a late check in.

Self

10/10

Exceptional

10 Jan 2026

Wendy

We arrived very late but the stage as very accommodating

10/10

Exceptional

09 Jan 2026

Jessica

Clean room. Friendly staff. Close to restaurants

Leisure Friends

6/10

Pleasant

09 Jan 2026

Cassandra Lynne Van

Had to request washclothes most days.

10/10

Exceptional

07 Jan 2026

Zhane

Nice view, very clean, friendly atmosphere

Leisure Partner

4/10

Poor

06 Jan 2026

Christopher

Very disappointed with this hotel. The room was fine but the temperature was terrible. Would not cool to 60 degrees, felt like the heat was on the whole time. Meanwhile, the hallways and lobby area felt like an icebox. Wish they could pipe some of that cool air into our rooms.
Shower would not drain, paint in the bottom of the tub, the shower gel wasn't stocked. One diaster after another. I expected more from a Hilton hotel.

Leisure Family

8/10

Excellent

05 Jan 2026

Terrance A

Originally, I was locked out of my room for the night but was given another room and was to be refunded. Overall good place to stay and enjoyable.

Leisure Family

6/10

Pleasant

05 Jan 2026

yahia

It was ok

Leisure Family_with_children

10/10

Exceptional

04 Jan 2026

Linnette

Bed , pillows, cleanliness, location

10/10

Exceptional

03 Jan 2026

Laurie

Room very clean and staff were very nice. The only negative is that towels and garbage are not replaced daily.

10/10

Exceptional

03 Jan 2026

Anne

Yes

Leisure Family

10/10

Exceptional

02 Jan 2026

Choua

Breakfast is not free and parking. Everything else is very excellent.

Family

8/10

Excellent

02 Jan 2026

Nitin

Excellent location. It’s just next to the airport and best part is that a 24 hours free shuttle service runs every 15 min.
Rooms are spacious but a bit older. I am satisfied with the rooms. Smart TV available so kids were super happy too.
Staff was nice and courteous and they accepted request to store luggage before check in without any hassle.
I didn’t go for breakfast due to early flight, so can’t comment on it.

Friends_and_family Friends

6/10

Pleasant

01 Jan 2026

Nicole

The room itself was in good condition. Very little towels, asked staff for more and they were never brought up. Bathroom tub did not drain well, toilet did not flush well either. Room was freezing cold

Partner

10/10

Exceptional

30 Dec 2025

Abelardo Jose

Clean

6/10

Pleasant

30 Dec 2025

Tiffeny

The staff at the front desk during check in didn’t seem happy to be here. There also wasn’t any wash cloths in the room.

Friends_and_family Friends

10/10

Exceptional

29 Dec 2025

Amanda

Nice staff

8/10

Excellent

28 Dec 2025

ZURIEL

Good hotel and location. The air conditioner is very very cold and the thermostat does not work

Leisure Partner

10/10

Exceptional

28 Dec 2025

Syeda

Parking was secure, but it was hard to find a parking spot

Partner

2/10

Poor

28 Dec 2025

Janice

The check-in process was awful. Two people and a very long line. Terrible customer service - these are not well paid employees that want to make the customer happy. No washcloths at all. Finally brought them to the room 2 hours later. Nice and pretty hotel - but the service does not live up to the looks.

Leisure Friends

6/10

Pleasant

28 Dec 2025

natasha j

The bathroom needs upgrading, the parking is a rip off. The location to rhe airport is good.

Leisure Friends

4/10

Poor

28 Dec 2025

Kathleen

Room not ready until 6:30 pm. Check in was at 4 pm.

Partner

2/10

Poor

28 Dec 2025

Bhupesh

Not even a single thing was good with this Hotel and staff. Stsrting from check in to check out whole experience was terrible. we went there early as per flight and asked for early check in and we were ready to pay for that she said they dont have any provision for that. She said I will try and call you once the room is ready. she called me at the time of original check in which was 4 pm and still they gave me different room which i selected at the time of my on line check in. I will never go there again

Partner

2/10

Poor

27 Dec 2025

sushma

We paid for breakfast and again they charged us on this could you pls check and get us back the money we paid for break fast

Family

4/10

Poor

27 Dec 2025

Melissa

Our pillow cases was dirty and the staff was slightly rude,I didn’t understand the logo double tree where your cookies await meant we got in late our first night wasn’t greeted with a welcome we only had one face towel one had towel and one big towel in our room we had breakfast at the restaurant it was awful it was really cold however they did remake us some French Toast but the other food was really cold and the host was very rude to us it took another employee to suggest they give us fresh French toast… once we got it we was told we only had 10mins left but it was other guest sitting as well people was still coming as we were leaving they treated us like the as if we weren’t paying for our food…..

Leisure Partner

4/10

Poor

26 Dec 2025

sommer

The floors were disgusting. Had to walk around in our shoes. Our bath tube was filled what. Lack crap. Looked like mop bucket water. Ew ew ew.

6/10

Pleasant

26 Dec 2025

David Robert

Our stay at the DoubleTree by Hilton was overall a positive experience, with several standout aspects worth highlighting. First and foremost, the location is exceptional a definite 10 out of 10. Being so close to the airport made traveling incredibly convenient and stress-free, especially after long days of travel.

The staff was knowledgeable, attentive, and welcoming from the moment we arrived. They addressed our needs promptly and ensured that we felt comfortable throughout our stay. Housekeeping also exceeded expectations. Our room was cleaned daily without exception, with fresh towels replaced and beds made each day. This level of service has unfortunately become less common in recent years, so it was refreshing to experience such consistency and care.

That said, there were a few concerns that impacted the overall experience. The most significant issue was the parking fee of $22 per night, which was not disclosed until the day before our stay. Since we booked through a third-party service, this fee should have been clearly stated upfront. When traveling unexpected fees can be frustrating, and this additional cost was disappointing. Valet parking was available for $30 per night; however, even with paid self-parking, parking availability was extremely limited in the evenings. On one occasion, we were forced to park approximately a quarter mile away and walk back to the hotel after a long day.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

frank

All good - great staff

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Jennifer

Great hotel!

10/10

Exceptional

22 Dec 2025

Silvia

I stay for 2 night love the hotel the staff and the double chocolate cookies

2/10

Poor

21 Dec 2025

Lucjan

Dirty old and noisy. Rude shuttle driver

10/10

Exceptional

20 Dec 2025

Melissa

The staff was welcoming and respectful.

Leisure

8/10

Excellent

20 Dec 2025

Jeanette

CLean room, no soap next to sink but other than that all good.

Leisure Family

8/10

Excellent

20 Dec 2025

Diangelis

10/10

Exceptional

19 Dec 2025

Rhaeyleah

Pretty cool.

Leisure Partner

10/10

Exceptional

19 Dec 2025

william

Clean and convenient. Great service. Friendly, courteous staff

Partner

4/10

Poor

18 Dec 2025

Renee

The shower didn’t drain, leaving the tub to fill up with scum, and was leaking all over the bathroom floor. The sheets did not seem freshly laundered, including stains on pillowcase. The front desk staff were the only positive.

10/10

Exceptional

17 Dec 2025

Victor

Fantastic stay

Leisure Family

6/10

Pleasant

16 Dec 2025

johnny or socorro

Nice hotel however, they had problems with the toilets not flushing and smelled like mildew and they moved us to another room and the Mgr Marie said to contact Expedia to get a discount on my room for inconvenience ! It’s documented on my account if you can contact them. The maintenance guy said they are working on the toilets and the heating was not working as well so they had to fix it... it was a bumpy road .

Family

2/10

Poor

16 Dec 2025

Nilam

We reached there very late because flight delayed, at 1:30 am the lady on front desk said with deposit $1000 + . i said my reservation amount is $467.31.She said it’s third party reservation, you call them.i said what is the meaning of my confirmation.I am also managing a hotel.After 5 minutes she agreed to go with the reservation amount.so my Question is to Expedia,how can i trust next time to book with you?
at midnight already tired and something happen like that..

Leisure

6/10

Pleasant

15 Dec 2025

Kishore

Paid breakfast. Airport shuttle service is great.

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

Jamie

The bathtubs in the bathroom were not as clean as expected, and a few members of the front desk staff were less welcoming during the check-in process. The transportation drivers were extremely pleasant

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Ana

Every thing was good but parking was extra and it didn’t say ahead of time

Leisure Family_with_children

8/10

Excellent

14 Dec 2025

Jamie

Staff was very polite and customer service based and the shuttle was great

10/10

Exceptional

11 Dec 2025

Cathy

I was disappointed when arriving. I was never told that the rooms are first come first serviced. I had a reservation but upon arriving they had no room for me. I had to wait 2 hours before I got a room.

2/10

Poor

10 Dec 2025

Christina

This room was dirty under the sink in the bathroom. There was only one towel to show with. There was no hand towels. I went and asked for towels and they said there was none available.

Business_and_leisure Partner

6/10

Pleasant

09 Dec 2025

BAINBRIDGE

The tub was very dirty