Name: Best Western Hotel Centre Reims
Address: 75 Place Drouet d'Erlon, 75, Reims, 51100, FR

8/10

Excellent

24 Jul 2026

Robert

Location was excellent. Walkable to many restaurants, shops and activities. Unfortunately, painting was being done throughout the hotel, all day, everyday. This made for a foul smell and difficulty moving through the hotel. Rooms were very small with an unpleasant view.

2/10

Poor

24 Jun 2026

Kenneth

All hallways were under heavy construction, lots of dust and dirt

Partner

8/10

Excellent

29 May 2026

David

The stars of this hotel are definitely the staff members, including Florian who was constantly on the go trying to find ice at nearby restaurants, an iron for us and who also repaired our faulty safe. The painters working in the corridors were simply too loud which took away from the peaceful surroundings paying guests expect. It’s a great location, handy pretty much everything one could want. Merci encore au merveilleux personnel

Partner

2/10

Poor

25 May 2026

Robert

Received note from hotel that due to a technical issue (not explained) that we had been booked in another hotel with comparable room. Arrived to a sparsely furnished room, only two towels for two people, towels were threadbare with hanging threads from the sides. There were two small paper cups for drinking by the bathroom sink. There was no coffee maker in the room. Air conditioning was inadequate. I was extremely disappointed. Felt as if this was a profit making venture by the Best Western Reims City Center, sell a room at a higher price and rebook guests into hotels of lesser quality and pocket the difference. If what we were accommodated in was a \"comparable\" room, then the Best Western Reims City Center is not worth the money we were charged. Would not recommend.

Partner

4/10

Poor

25 May 2026

Lisa

Very average hotel.
A great location for exploring reims. However the hotel rooms and breakfast really let the hotel down.
We stayed 3 nights and had no housekeeping or change of towels. The guy on reception was rude and unhelpful. The guy at breakfast spoke limited English and there was limited options especially for anyone with food intollerances such as myself. The air conditioning in the room was so loud and woke us up during the night. When it kicked in it sounded like a jumbo jet taking off. We had a room at the front of the hotel which was noisy.
I wouldn't recommend staying here.

Partner

6/10

Pleasant

25 May 2026

Drew

Average, no TV remote control, very very dated room decor

8/10

Excellent

21 May 2026

Bonnie

This hotel is dated but newly painted and maintained. It is a charming older French Hotel.

Family

10/10

Exceptional

14 May 2026

Chris

Location, location, location!! Great room, just been updated, and lovely staff!

10/10

Exceptional

07 May 2026

Ellen

The hotel is dated. The gentleman at the desk when we checked in was very nice and so helpful. The room was comfortable. The bed was good with nice bedding. The bathroom was adequate. The parking was very convenient. Great location.

Partner

6/10

Pleasant

06 May 2026

katie

This hotel was adequate. Best thing about it is the location. The room was tight to navigate (expected for Europe) but there were repairs going on (our room had an exposed electrical cord hanging from the ceiling, where it looked like a light fixture would go in the future). The breakfast area was small, so we opted to get breakfast at a cafe down the street. It's located on a darling street, great location, I just don't think I would choose to stay here again.

10/10

Exceptional

24 Apr 2026

LeAnn

Great convenient location in Reims. We were able to drop off our luggage before check in. The room was clean and staff was very helpful. I would recommend this hotel.

Family

8/10

Excellent

31 Mar 2026

Afzan

Room is clean and basic and very affordable. The standout is the pricepoint at a brilliant location. Right in the middle of city, dog friendly and in front of an underground car park if you’re driving!

Partner

10/10

Exceptional

26 Mar 2026

Mark

Spotless room , the hotel is currently having a refurb in select areas which has no impact but means it is very clean and up to date . We got a newly refurbished room so it was immaculate . Great stay right in the heart. Plenty of 24hr parking options sub 20 euros.

Partner

10/10

Exceptional

05 Mar 2026

Martin

Pet friendly. In pedestrianised square. Underground public parking - not for high vehicles!
Hotel lovely and breakfast good too. Will definitely visit again. Plenty of restaurants and bars for food in the square. Great atmosphere. We parked near the station and walked as it wasn’t too far

Partner

6/10

Pleasant

05 Jan 2026

Jie

The hotel location is great! In the center of Reims! Very convenient! However the facility is not great! It was very cold when we were in Reims, we wanted to turn up aircon temperature to make room warmer but we’ve been told that it’s centrally controlled! Can not be changed! So we had to stay under duvet all the time to keep warm! It says 24 degrees in the room but it’s absolutely not true! We could feel it was a lot colder on New Year’s Day morning but the thermostat says 24 degrees forever! Again 24 degrees would be too warm for many people but they won’t be able to adjust it to make it comfortable to them! To be honest I’ve never stayed in a hotel where you can’t change room temperature!

8/10

Excellent

12 Nov 2025

Yanira

The location and price are pretty much the reasons we went with this hotel option. It is right in the middle of the city, surrounded by lots of different shops and restaurants. If you need to take the train to/from Paris or to Epernay then this is a great location as well because the station is only a 7-10 min walk.
To get here from the airport you can do so by train or by Bolt (download the app ahead of time) no Ubers nearby in Reims and/or Epernay.

The rooms are tiny and very basic but it worked out well for us. (3 people per room) However, one of the 2 rooms we were assigned had no shower curtain or shower door and every time one would shower the entire bathroom would get soaked. The front desk people said they didn’t have anything to cover it but the other bathroom did have a panel that covered it so who knows! They weren’t very helpful but we really didn’t make a big deal out of it.
They did charge our card on file before we had actually arrived which I thought was weird because when we made the reservation we paid for the “pay upon arrival” pricing and when I asked the person in the lobby she said she didn’t know why. I was just planning on using a different card and well..that didn’t happen.
Overall, nice small hotel with great location.
We don’t recommend getting the breakfast package! There are tons of different restaurants to try nearby!

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

robert

Staff gress as t perfect locstion

Leisure

8/10

Excellent

01 Oct 2025

monica

Overall, it was a nice stay, service was transactional which is fine, we don’t need a red carpet welcome. Rooms are clean, but are beginning to show signs of wear and tear, rooms are also a bit small, but overall comfortable. When choosing this hotel was worried about noise due to other reviews, but we didn't experience this. Would stay here again if necessary.

Leisure Family_with_children

10/10

Exceptional

29 Sep 2025

Barry

Perfect location. Staff were friendly and helpful. Location next to dozens of restaurants.

Leisure

8/10

Excellent

19 Sep 2025

NITYA

Ample bakeries and dining options. Great Connection to Reims train station and the tram service.

Rooms are tiny and expected for Paris standards but very clean and comfortable stay

Leisure Family

6/10

Pleasant

14 Sep 2025

Jacques

Ask for a room that is furthest from both streets. The neighborhood is lively (and noisy). The ceiling are paper thin and so we can hear people walking above and in corridors. Try to get a topmost unit to sleep quiet.
Otherwise, very convenient!

Business Self

8/10

Excellent

13 Sep 2025

Sarah

Great location

Excellent central location , good room size and friendly service. Room was very quiet despite overlooking the Main Street. Would stay again

Partner

10/10

Exceptional

08 Sep 2025

Samantha

Lovely firm comfortable bed and pillows. Conveniently located for touristy bits and restaurants.

Partner

8/10

Excellent

25 Aug 2025

Natalie

Great location, friendly staff.

Leisure Partner

8/10

Excellent

03 Aug 2025

Caroline

Adequate overnight stay.

It was ok, the staff were very helpful, as we were given the wrong room to begin with but the receptionist helped by finding a room which would suit us better. I booked two superior twin rooms online and paid in advance, unfortunately, we were given one twin and a small double. The hotel was fully booked but the receptionist found us a twin after a small wait.
We didn’t have breakfast so I cannot comment on this. It had a smell of cigarette smoke in our room even though it was a non smoking room.
For an overnight stay on our way home to the UK it was adequate and had convenient underground parking right by.

Friends_and_family Family

8/10

Excellent

28 Jul 2025

Maxine

Easy access to train station

Average hotel in the center of things. Very easy to access from the train station. The breakfast was not the best in the world but fresh. I don’t think there is parking as it’s located on a pedestrian street, although there is a public parking garage under that street.

Business

2/10

Poor

06 Jul 2025

Theresa

The rooms are not similar as advertised on the website, the beds are way smaller. The lightning is terrible, like hospital rooms, no plug for your phone charger next to the bed and it is very noisy, especially when other quest close the doors. I have mentioned my complaints to the front desk, but they couldn’t offer me a room that was aligned with the pictures in the site. I would definitely not recommend this hotel.

Leisure Partner

8/10

Excellent

22 Jun 2025

Desiree

Hard to find, no parking

There was no way to drive to the hotel, it’s only accessible on foot. We were not informed of this or provided any instructions for parking. The website says they have English speaking staff, but they did not. We called 3 times during the 90 minutes + we were trying to find it, and the person at the desk could not help at all. Once we finally found the hotel, it was comfortable and a nice walkable location for one night in Riems.

Partner

8/10

Excellent

19 Jun 2025

Kristina

The hotel is located close to the Reims centre train station. It was great if you are traveling by train. Very walkable location - great dining options. We arrived earlier, so we had to store our luggage at the hotel till the check in time at 3.
The room was smaller than we expected, but very clean. The shower stall was very small too.
Breakfast was very tasty.
Staff was very friendly.

Leisure Family

2/10

Poor

06 Jun 2025

Hannah

Despite being listed as a full accessible property, this hotel is NOT wheelchair accessible.

There is a step into the front foyer, that we managed to navigate and hoped it would be the end of our problems, but upon checking in, the receptionist greeted us with ‘there is a problem, there is no lift’, despite it being listed on Expedia that there is.

Luckily, but also worryingly, she was able to promptly secure us a room in an accessible hotel across the street, but as the receptionist didn’t seem flustered by the situation at all, it suggests to me that it has happened before.
PLEASE UPDATE THIS HOTEL LISTING WITH THE CORRECT ACCESSIBILITY INFORMATION!

Also, this hotel does not have or offer parking. There is a public car park very close by, but it cost us 17 euros for 12 hours, so again, not what is in the listing.

Leisure Partner

8/10

Excellent

05 Jun 2025

Glen

Good location in the city centre of Reims. Close to shops and restaurants.

Friends_and_family Family

10/10

Exceptional

31 May 2025

paul

Superb location. A 4 star bathroom in a nice 3-star room. Excellent staff and nice breakfast.

Partner

10/10

Exceptional

27 Apr 2025

Gordon

Easy to reach from train station. Convenient. Very nice front desk.

4/10

Poor

26 Apr 2025

Verified traveler

Welcoming reception staff, clean room and comfortable beds were all very nice. However our air con did not work and was constantly on hot which meant we had to turn it off. Breakfast bar was situated in over crowded narrow hallway making the experience quite unpleasant. There also was not much selection available. On our first morning we were not given cutlery and plates and even after asking for it we were not given the full set. On our second day when we saw how full the room was, we decided to get out out for our breakfast.

Friends_and_family Friends

10/10

Exceptional

13 Apr 2025

Rick

Central location, very friendly staff.

Leisure

2/10

Poor

24 Feb 2025

Sarah

No info on height of car park .

Could not stay as could not park anywhere as roof rack on roof of car so couldn’t get into the hotel car park ,or any other car park .rang the hotel for advice told a public car park 15 mins away .,looked at it but felt that wasn’t safe .Especialy booked The Best Western as it had a car park .furious and want money back .Had to spend the night in The Campanile outside Reims as safe parking .

Friends_and_family Family

10/10

Exceptional

23 Feb 2025

Verified traveler

Reims

Good

Friends_and_family Family

10/10

Exceptional

23 Feb 2025

Nerelyn Lavell

Friendly & informative check in experience, fantastic location.

Leisure Partner

8/10

Excellent

15 Feb 2025

Agnes

Central to everything. Convenient to explore the city.

6/10

Pleasant

12 Jan 2025

Manuel

One night hotel

Definitely it’s a one night hotel. The location is good. The rooms need a redesign.

Friends_and_family Family

10/10

Exceptional

21 Dec 2024

Caroline

Great central location. Lots of places to eat and drink at close by. Staff all lovely and very welcoming. Breakfast is great. In the rooms the shower is the only negative. It looks great but the Bathroom easily floods.
Definitely love to come back.

Leisure Family

8/10

Excellent

26 Oct 2024

Hannah-Jayne

Ideal location, clean rooms.

Leisure Partner

8/10

Excellent

27 Sep 2024

Philip

Sorry visit to Reims

Check in good with friendly receptionist. Comfy bed and slept well with surprisingly no noise from street before. Breakfast was good however the staff didn't engage or smile at all but looked grumpy. Door to our bedroom was difficult to open and close as it was swollen so stuck.

Partner

10/10

Exceptional

24 Sep 2024

Denis

Powerful staff!

When we arrived there was no power for the rooms or key cards. Their seemed to be only one member of staff who was run ragged up and down stairs letting people into room as well as running reception. She took it all in her stride and was full of apologies. She deserves a pay rise and promotion for her efforts. We got power in the rooms later but still no key card. It didn't affect our stay. Location was great, room fine, staff excellent!

Partner

10/10

Exceptional

26 Aug 2024

Juan Carlos

The only issue I had was the late night service. The hotel says it a 24/7 lobby but yet i had to wait for 10 mins to be let inside. I understand it was late night around 2 am. However, i shouldn't wait for 10 mins to be let inside as well their no english notification for late night service so definitely a language barrier

Business_and_leisure Partner

10/10

Exceptional

17 Aug 2024

Colette

Lovely hotel in great location. Staff very friendly and helpful. Rooms good size with views out onto the Main Street. Near a lovely park where we walked our dog.

Leisure Pet

8/10

Excellent

16 Aug 2024

Gail

Nice 3 night stay

The room was clean and well kept. The bedding and towels were comfortable and soft. The view was good, but the bars stayed open late and we could hear the noise. The breakfast was good. The location accross the plaza from the parking exit was very convenient.

Partner

2/10

Poor

05 Aug 2024

edward

Disappointed with hard sell on parking

Disappointed with the hard sell for parking we were told we could not park a motorcycle outside as it was forbidden. I told her no one mentioned it the week before when I stayed and the previous 4 years. I later got confirmation from another local motorcyclist that there were no restrictions. When we got to the room we found the shower door was defective and the aircon was very weak. Overall it not a good stay. I will not return.

Partner

8/10

Excellent

08 Jul 2024

Elizabeth

The only issue I had was that the person who cleans the room kept on opening the door when it was being bolted for a reason. I am deaf. So it scares me that she did it twice and how could she be able to open a bolted door.

Leisure Self

10/10

Exceptional

04 Jun 2024

Sally

Cosy and close to the city sights. Public transport and trains were very accessible and there are plenty of dining options nearby. Great for a weekend stay.

Leisure Partner

10/10

Exceptional

03 Jun 2024

Gary

Excellent staff and location.

Business_and_leisure

10/10

Exceptional

27 May 2024

Arif

Great location

Great location, renovated rooms. Parking was available right outside. Convenient for a city trip.

Friends_and_family Family

2/10

Poor

05 May 2024

Francisco

Dont book this hotel if you plan on sleeping. The noise is non stop until 3 am even during weekdays and the hotel does not have sound proofed windows.

Leisure Family

8/10

Excellent

02 May 2024

Derek

All in all we enjoyed our stay. Unfortunately, in one of our rooms the shower was shockingly poor, the shower head could not be stabilised enough to allow a conventional shower to take place.
That being said, we would stay here again.

Leisure Friends

8/10

Excellent

01 May 2024

joseph

It’s a well kept older hotel. There is a lot of unevenness across the rooms, some have BIG windows and some have very little natural light.
The staff is very attentive and responsive.

Leisure Partner

6/10

Pleasant

17 Apr 2024

Verified traveler

I detested being damped in a room at second floor where all the cleaning carts were parked 24 hours. I felt as part of the cleaning personnel. Did not look like a 3 stars hotel.

8/10

Excellent

13 Apr 2024

Noel

Nice hotel centrally located. Helpful friendly staff

10/10

Exceptional

07 Apr 2024

Richard

Very nice staff. Convenient location on plaza, close to lots of restaurants, train station and tourist attractions

Leisure Partner

6/10

Pleasant

24 Mar 2024

rachel

Nice hotel but in noisy nightlife area not described in hotel details

Leisure Family

10/10

Exceptional

05 Feb 2024

Stephen

Great value hotel in city centre

Great location and service was excellent. Really good value for the price

Friends_and_family Family

10/10

Exceptional

10 Jan 2024

Mark

Small and clean
Friendly and helpful staff
Dog friendly
Front of Hotel in Pedestrianised street with many bars and restaurants
Underground car park directly in front of Hotel; reasonable price for 24hours for City Centre car parking

Leisure Pet

8/10

Excellent

04 Jan 2024

Jean

Excellent location and helpful staff. Had an issue with a stain on a comforter cover but staff immediately provided new sheets. Super quiet, nice bathroom and convenient storage for clothes and luggage.

Leisure

10/10

Exceptional

29 Dec 2023

Ged

Amazing staff and an amazing breakfast

Leisure Partner

8/10

Excellent

21 Dec 2023

Verified traveler

Overnight in Reims

This hotel is very conveniently located from the train station in the downtown lane with all the restaurants and 5 minutes away from the Reims Cathedral. Are you a good walker? Then 40 minutes to the Veuve Cliquot. We did not hear any noise from the street and breakfast was quite copious. The heating worked well. A slight problem with the shower drainage but it was in the morning we left. They kept our small luggage while we continued exploring. I would stay here again.

Friends_and_family Family

6/10

Pleasant

14 Nov 2023

Verified traveler

Cost/Benefit Ok but you only arrive by walking

The localization is good close to markets, mall, restaurants but is terrible to find the hotel, it is in a square where the cars cannot go, you can only reach the location by walking. if you have a lot of luggage, that was my case, you will have difficult time. The staff was basically speaking only French, no English and they were not very gentle. The room was good in space and comfort of the bed, there was available coffee but the shower was not having enough pressure and water.

Partner

10/10

Exceptional

28 Oct 2023

Janie

Excellent location. We walked off the train and to the hotel in minutes. Close to many restaurants and you can walk further in either direction for more things to do. The hotel was clean, and well decorated. Small room but that was to be expected, and we weren't there to hang out in our room anyway, but rather to enjoy the city. The bedding and sheets felt great! Great price for a great room.

Leisure Partner

10/10

Exceptional

27 Oct 2023

Holly

Although it wasn’t the quietest place we’ve stayed, it was clean and comfortable. Pillows are extremely soft. We were in a room that overlooked the main street and we could hear all the noise from the local restaurants below. Next time, I would ask for a room off the main street.

Leisure

4/10

Poor

14 Oct 2023

CHERYL ANNE

Got there and there were no towels in the room at all. We called for them and got bath towels and that’s all. They sent up an extra box of tissues to dry our hands Room very small so we couldn’t keep our suitcases open. Shower small and with no curtain the bathroom floor got soaked. Coffee pot didn’t work correctly.

Leisure Partner

4/10

Poor

28 Sep 2023

William

This property did not live up to expectations. The room was small; (which I know many European hotels are); there was no view at all; there was an odour from the pipes in the washroom; the seat was partly disconnected from the toilet (we advised staff of this issue 10 minutes after arriving and despite saying it would be fixed, it was not 45 hours later when we left.) The hallways are very dark, you have to wave your arms around for the sensor to activate the lights in the hallway.
The water pressure is very weak in the shower.
I realize this is not the most expensive property in Reims but this one left something to be desired.

Leisure Partner

8/10

Excellent

18 Sep 2023

Melissa

perfect location

Room was nice but extremely small. Location could not have been better. Near the train station, rental car return, and all the happening activities and restaurants. Overall we were very satisfied with our stay.

Partner

10/10

Exceptional

17 Sep 2023

Jacqueline

Great location.

Very convenient location with (discounted) paid parking across the road. Helpful staff. Clean comfortable room - albeit small. Lots of bars and restaurants right outside. Good value for money.

Partner

6/10

Pleasant

11 Aug 2023

Dorothy Christina

Very small room. Not many TV channels working. Basic room facilities (including kettle). Close to railway station and to many restaurants and cafes.

Leisure

8/10

Excellent

05 Aug 2023

martin

Excellent location

The hotel is very centrally located, with bars, restaurants and parking just outside.
The only problem we had was finding it. If we'd been told it was above the underground car park it would have saved us driving round the centre of Reims twice.

Friends_and_family Friends

8/10

Excellent

03 Jun 2023

Deborah

Central location was awesome and lovely breakfast and staff. Door to bathroom was difficult to slide open and shut, and climbing into bathtub for a shower was awkward at best, but the room was clean, bed comfortable and loved the espresso machine after a day out and about.

Leisure Partner

8/10

Excellent

31 May 2023

Judith

Perfect location, helpful staff

Partner

10/10

Exceptional

26 May 2023

Stuart

Great hotel

Great location, right in the city centre and loads of bars and restaurants. car park is not part of the hotel but is right next to the hotel and discounted by the hotel.

Very clean and comfortable room and very helpful friendly staff.

Breakfast was nice and a good choice to choose from

Friends_and_family Friends

8/10

Excellent

09 May 2023

NICOLA

Would definitely stay here again as it was ideal for our visit.

10/10

Exceptional

09 Apr 2023

Sam

Fabulous stay!

Leisure Partner

8/10

Excellent

18 Nov 2022

jon

Great location

Business_and_leisure Friends

10/10

Exceptional

19 Oct 2022

William

The young lady who checked us in and was also there when we checked out was awesome! She was helpful and most pleasant.

Leisure Partner

4/10

Poor

17 Sep 2022

Serdar S.

Terrible hotel in an excellent location.

A make-shift hotel in an old building. My room was simply horrible. It was probably an improvised storage room later furnished with a bed. Almost funny. The hotel DOES NOT have parking, but is right over the city’s covered parking lot. It’s location is excellent.

Self

10/10

Exceptional

07 Aug 2022

Verified traveler

Good for value hotel in a great location. Staff was very friendly and helpful.
.

Partner

10/10

Exceptional

01 Aug 2022

Meena

Good hotel

Leisure Friends

10/10

Exceptional

05 Jul 2022

Mohit

Good staff

Leisure Family_with_children

8/10

Excellent

11 Jun 2022

William

Overnight stay

Overnight stay on way back to uk from Provence. Location was perfect just off motorway and in heart of City.
Reims is beautiful

Partner

10/10

Exceptional

30 May 2022

Louisa

The location was perfect; the room was clean and lovely, and the staff was delightful!

Self

8/10

Excellent

18 May 2022

Shuwen

Located in the city of Reims

Hotel was nice and convenient with plenty of food options near the property. Aircon was not working very well due to the central aircon function, it was turning on and off intermittently with no cold air.

Friends_and_family Friends

8/10

Excellent

16 May 2022

Verified traveler

excellent location and parking was very easy off site but very close and secure. The staff were really friendly and helpful. The decor is looking a little tired and quite dark throughout but that wouldn't put me off staying again

Partner

10/10

Exceptional

02 May 2022

Deirdre

Great location in city centre & easy to drive to.

Leisure Self

10/10

Exceptional

01 May 2022

Rose

Small room but clean. Staff is terrific

Leisure Partner

10/10

Exceptional

24 Apr 2022

Douglas

perfect location - BBC & CNN

Leisure Family

10/10

Exceptional

28 Dec 2021

C

Highly recommend

Brilliant location, clean hotel. Fabulous breakfast. Very well priced.

Friends_and_family Family

10/10

Exceptional

18 Dec 2021

Amir Cherif

Great location, friendly staff and very good prices.

Leisure Friends

2/10

Poor

22 Nov 2021

Verified traveler

Checked in at 2, told room not ready. Went back at 10 pm after exploring, given key to room that was occupied. Never happened to me before. Told hotel was full and at least got us a room in sister hotel across the plaza.

8/10

Excellent

29 Oct 2021

Matthew

A ‘standard’ 3 star hotel - very nicely located. Easy access to parking

Leisure Self

4/10

Poor

16 Oct 2021

Jason

Disappointing experience from front desk

The service from the front desk at this hotel is disappointing. There is no parking offered by the hotel as advertised. Furthermore, the parking that you pay the hotel for “parking” is at the public parking area. We specifically asked if we could park and go out and return and was told that was possible, it was not. The level of frustration we had was worsened by the receptionist who implied we are the problem and that the ticket we bought from them did not exist. It escalated to a most disappointing experience with management intervention again noting that the problem was us. The room is comfortable, the cleaning staff were kind and this does not match the overall experience with the hotel which was soured by the negative experience.

Partner

4/10

Poor

16 Sep 2021

Verified traveler

Dark rugs and walls do not provide a welcoming impression. Due to its location in noisy pedestrian only area, access is difficult, especially with luggage

Partner

8/10

Excellent

29 Aug 2021

Grant

Great central location, nice staff

Leisure Partner

8/10

Excellent

31 May 2021

Verified traveler

The hotel was nice and the room was well designed to make the most of a small space. However, shortly after checking in, we were informed that there was no hot water. The staff had already transferred our reservation to another hotel across the street. Manan (sp?) was very helpful, and walked us across to the new hotel and made sure we got checked in. While I wasn't impressed with our new room, I applaud the Best Western staff for taking care of us so quickly.

Leisure Partner

10/10

Exceptional

04 Aug 2020

Matthew

Good value central hotel

Nice hotel in central location. Many COVID safety precautions and cleaning measures in place - so we felt very safe.

Partner