La Caserne Chanzy Hotel & Spa, Autograph Collectio

France , Reims
Reims, 18 Rue Tronsson Ducoudra
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100 reviews shown

10/10

Exceptional

22 Dec 2025

Juan Carlos

Great Hotel with excellent restaurants on the facility with dedicated staff.

Leisure Family

8/10

Excellent

11 Dec 2025

Andrew

The staff were excellent but I was disappointed there was no turn down service with bedside water at night. We learnt as we got in our taxi to leave, we could have helped ourselves to the mini bar for water. I would stay at this hotel again.

10/10

Exceptional

08 Dec 2025

William

Superb staff. Attention to detail apparent in all aspects of the hotel stay. Very enjoyable experience

Leisure Family

10/10

Exceptional

03 Dec 2025

Fiona

Exceptional view, design and hotel staff service

Partner

10/10

Exceptional

23 Oct 2025

Ryan

The restaurant is spectacular as is the view of the cathedral!

6/10

Pleasant

23 Oct 2025

Marilyn

This was one of the most uncomfortable rooms that we’ve stayed in. It was called a Junior Suite and there wasn’t anything remotely related to a suite in this room. It was one room with two chairs, two nightstands, one small side table, and a narrow desk like item. There was no place to put anything so we used the floor, nightstands, and extra luggage racks that we asked for.

The lighting was so poor that we frequently used the flashlight on our phones to read something but the outdoor lighting was very bright and glared into the room 24/7.

The coffeemaker is set up on a shelf near the closet and cannot be used there because the shelf above it prevents the mechanism from being lifted. We had to give up a precious night stand to accommodate this.

Most of the outlets were too loose to hold a converter so we had to pile things underneath to support it.

The hotel is located in a pedestrian only zone so entering and leaving with a vehicle is not possible, making arrival, departure, or day trips very inconvenient.

Leisure Family

10/10

Exceptional

14 Oct 2025

Peter

The staff, concierge and entire team prove they are first class!

Leisure Self

10/10

Exceptional

12 Oct 2025

Helen

Our balcony view of the Cathedrale was wonderful!

Leisure Friends

10/10

Exceptional

11 Oct 2025

Michael Patrick

Adjacent to the Reims Catedral

10/10

Exceptional

08 Oct 2025

Natacha Diaz

Great stay with great location and beautiful property, big rooms and comfortable.
Love the interior design

Partner

8/10

Excellent

26 Sep 2025

Margarita

Bathrooms, i.e. showers do not.correspond to the quality of the rest of the hotel. Bathrooms are 3 stars. Rest of hotel 4-5 stars

Leisure Friends

8/10

Excellent

18 Sep 2025

Katia

Very nice hotel. Staff friendly and room is very nice. Close to shops and restaurants.
It was noisy in the morning with construction going on and also street was closed so had to walk to corner for uber. Otherwise it’s really nice.

Friends

10/10

Exceptional

14 Sep 2025

Francis

Very good stay

10/10

Exceptional

11 Sep 2025

Enio

I liked all!!!

Leisure

10/10

Exceptional

06 Sep 2025

Kersten

This is the best place to stay in Reims. The central location is key but the guest rooms, public areas and staff service are what set the hotel apart. The bed is comfortable and the room is well designed. The restaurants downstairs are excellent.

Leisure Partner

10/10

Exceptional

04 Sep 2025

JOSEPH

Fantastic Room and Light Show on Church

We booked a room looking at The Cathedral Notre Dame and saw the most amazing light show on the church that I have ever seen (its on Friday and Sat nights when dark) Do Not miss it! Location was next to great restaurants and walkable streets (head towards train station and can not miss the areas)

Partner

6/10

Pleasant

18 Aug 2025

Verified traveler

Nice stay in the heart of Reims across from cathedral. Polished yet comfortable in prime location. No parking on site & road closures made access to car not immediate. Also limited food options between lunch & dinner and no consideration for individuals with severe allergies meant we had to go hungry which is unacceptable for a hotel or this calibre.

Friends_and_family Family

8/10

Excellent

15 Aug 2025

Jenny

The hotel was lovely and reception staff were helpful. The communication regarding parking due to local roadworks was helpful and appreciated. We felt the restaurant staff were unorganised, as we had several long waits for service. Over half an hour to get just a glass of wine on one occasion which was frustrating as we had just arrived and wanted to start to relax from our journey.

4/10

Poor

15 Aug 2025

Charles

check-in was delayed till 4 PM. We paid for a premium room with a view. At least we got the view! Room small and located by exterior building lighting. For the price this was not a good value.

Partner

10/10

Exceptional

01 Aug 2025

Chloe

Lovely hotel, staff greeted us warmly on arrival with a cold drink and took our bags straight off us and took them to the room.

The room had a lovely view of the cathedral and was exceptionally clean, albeit a little small, but that’s due to the location.

The breakfast was top quality and tasty!

The spa was ok, but not worth the extra cost in my opinion, especially at a 5 star hotel.

Overall a great stay, in the centre of Reims!

Leisure Partner

10/10

Exceptional

30 Jul 2025

Sarah

Lovely hotel. Great room. Delicious breakfast

Lovely hotel. Great room. Delicious breakfast. Easy parking. Will definitely stay again.

Friends_and_family Friends

10/10

Exceptional

25 Jul 2025

Juan

Charming hotel . Beautiful view to the Cathedral. Excellent staff. Magnificent restaurant.

Leisure Family

10/10

Exceptional

24 Jul 2025

Daniel

Great staff, located in the main area, easy access to champagne houses.

Business_and_leisure Partner

10/10

Exceptional

16 Jul 2025

Ramandeep

Great location and great restaurant

Leisure Friends

10/10

Exceptional

08 Jul 2025

Jenry

Beautiful place, fantastic location, super clean and 5-star service!!!!

Business_and_leisure Family_with_children

10/10

Exceptional

30 Jun 2025

Natalie

It was a great hotel. For Europe, the room size was a big plus as I was traveling with kids. The view of the Cathedral from our window was spectacular. It was overall a fantastic place!

Leisure Family_with_children

8/10

Excellent

09 Jun 2025

Adele

Room was small but beautiful. Clean and bright and lots of sockets exactly where you need them which is always appreciated. While I didn’t have breakfast my friends did and the staff, whilst lovely, were sparse and orders for fresh eggs etc once taken took a long time to arrive. Coffee from a machine is sale not what I would expect from a five star hotel.

Friends_and_family Friends

10/10

Exceptional

07 May 2025

melanie

Beautiful property with spacious rooms and amazing views of the cathedral. Staff helped us arrange a champagne tour. Also helped with taxi bookings. Lovely lobby.

Leisure Partner

8/10

Excellent

02 May 2025

Patricia

Very nice stay. Staff was extremely helpful getting us in restaurant without reservations.

Leisure Partner

10/10

Exceptional

02 May 2025

Elise

This hotel is 10/10 in so many ways. The hotel is chic, has friendly and helpful staff, has gorgeous rooms and is just a great vibe. After leaving stuff in the room and also needing to send it to another location they could not have been more helpful. This made my Reims holiday just perfect and the restaurant Little Georgette is icing on the cake. You must stay here!

Leisure Self

10/10

Exceptional

02 May 2025

B A

Fabulous place to stay

Partner

10/10

Exceptional

30 Apr 2025

Gelka

I highly recommend this hotel..

Leisure

8/10

Excellent

19 Apr 2025

Glenda

Lovely and quiet stay but housekeeping was surprisingly poor

Leisure Family

10/10

Exceptional

19 Mar 2025

Angela

Wonderful stay!

This was our first time staying at this hotel. Our stay was so pleasant and so amazing. We are from Texas and everyone was so helpful and spoke English and the room was so comfortable a little tiny but yet so comfortable. Our room had the Cathedral view, which was breathtaking. The shower was amazing. The staff, the valet, The servers in the restaurant were also amazing. Thank you for a wonderful stay. We’ll see you next year.

Partner

8/10

Excellent

18 Mar 2025

George

An excellent hotel with a perfect location. Their valet parking is very helpful. The rooms were spacious and the bed was incredibly comfortable. A perfect hotel for any stay in Reims.

Business_and_leisure Self

4/10

Poor

13 Mar 2025

Monique

Far from a 5 stars

The only good thing about the hotel is its location, right in front of the Cathedral. The room is very dark and small, and the decor doesn't help at all. The armchair is large and takes up all the space next to the closet. If you can even call it a closet. The hotel doesn't provide water in the rooms. The sink was clogged and leaking. It was impossible to regulate the temperature in the room, which looked more like the Sahara desert. And what can I say about the view of the inner courtyard, which was nothing more than a view of the rooftops? I could go on, but in short, this is not a 5-star hotel.

Friends_and_family Family

10/10

Exceptional

11 Jan 2025

Michael

A wonderful hotel with a magnificent view of the Cathedral opposite. The Spa is wonderful so be sure to book a treatment!

Leisure Partner

10/10

Exceptional

09 Jan 2025

ragu

Lovely and very comfortable hotel and friendly knowledgeable staff

Family

10/10

Exceptional

06 Jan 2025

bruce

Great location, great facility

Leisure Family

10/10

Exceptional

06 Jan 2025

Robert

Great hotel

Lovely hotel. Grest service and comfort. Location right under the shadow of the amazing cathedral. Two great restaurants: one quite expensive but offeting a delicious degustation with wines. The other much more affordable but also with many delicious dishes. Have a coupe or two of champagne in the lovely, comfortable bar.

Partner

10/10

Exceptional

14 Dec 2024

Bill

Great location adjacent to Notre Dame cathedral and 1/2 a block from tram. Easy to access public transit and lots of shopping and eating options within walking distance. Super friendly and helpful staff. Room was well laid out, very quiet and beds were very comfortable. Overall, a great place to stay in Reims.

Leisure Partner

8/10

Excellent

14 Nov 2024

Leonard

Nice hotel…great location…helpful staff…

Leisure Family

10/10

Exceptional

10 Nov 2024

Bruno

Excellent location and very good service. Friendly staff

Partner

10/10

Exceptional

30 Oct 2024

Martin

Beautiful hotel in central location

Beautiful hotel right in centre of Reims next to Cathedral

Partner

8/10

Excellent

23 Oct 2024

Verified traveler

Convenient Location with friendly staff

Small boutique hotel with a convenient location. Good service and friendly staff. Rooms are small for a 10 day stay with much luggage (we are on a year long round the world trip thus four suitcases). For a couple nights with carry-ons it would be fine.

Partner

10/10

Exceptional

27 Sep 2024

Ryan

Great location in Reims! Walk everywhere, great view of Cathedral at night and great wine bar/restaurants downstairs after a day in the caves/vineyards

Leisure Partner

10/10

Exceptional

20 Sep 2024

Kay

The Cathedral view room was worth every penny. Truly exceptional

Leisure Self

10/10

Exceptional

08 Sep 2024

Laura

Loved this property. Amazing views of the cathedral and in a lovely, walkable area.

Business_and_leisure Family

8/10

Excellent

07 Sep 2024

Simon

The Caserne Chazny is in a fantastic location for Reims cathedral and shopping. Staff at check in an incredibly friendly and helpful as are the car valets. We had a junior suite over looking the front of the cathedral and you could not have wished for a better view from the balcony.

Having booked with Hotels.com we prepaid for breakfasts and wished we hadn’t. For a Marriott Autograph hotel the breakfasts are best described as dismal. Day one we ordered to the room and received half a cup of cold coffee, muesli with no milk and a fruit salad that looked a very sorry state. Day 2 we ate in the restaurant and things were not much better. No pastries, no fruit salad, certainly not worth EUR31 per person per day. Also be careful if sitting outside for breakfast there must be a wasps nest nearby!

The spa was lovely and a great treat, you do need to book your time though to be guaranteed a visit. We were also unexpectedly treated to a naked man parading around the spa. Obviously not a sight we are used to in a hotel spa…vive la France!

All in all a lovely located hotel but it did not really live up to its 5 star rating in our opinion. Perhaps we had been well and truly spoiled by the magnificence of the Jane’s Boutique in Colmar

Partner

10/10

Exceptional

01 Sep 2024

Stephen

Quick getaway to Reims

We had a wonderful stay and would definitely stay there again.

Partner

10/10

Exceptional

30 Aug 2024

Rawhide

C’est Bon

Exceeded ALL of our expectations. Photo is the view from our window.

Partner

6/10

Pleasant

23 Aug 2024

Jean

I honestly thought from pictures and reviews we would have a better stay! I was not informed breakfast was at cost, until I saw my bill. The spa was nice but don’t advertise you have a pool and then when I arrive I find I have to book it and we only get to use it for an hour a day? That defeats the purpose of me booking for a pool to relax in after enjoying the day out. Instead we have to book and that makes a days harder for scheduling things to do. For dinner we were turned away because we didn’t make a reservation? And then the next night when we did the staff was busy and didn’t bring our check after we where done for 45 minutes :( I wanted to stay here because I know it’s a nicer chain however I feel like o would have been better off at a place less pricey and would have enjoyed it more.

Leisure Family

10/10

Exceptional

18 Aug 2024

Rimple

Lovely servic3, lovely room

10/10

Exceptional

06 Aug 2024

Jasber

One of the best Hotels in Reims, everything was great any issues and problems are resolved by the staff easily. Highly Recommend.

Business_and_leisure Family

10/10

Exceptional

03 Aug 2024

Laura

Fabulous

Exceptional staff, location and building.

Friends_and_family Family

8/10

Excellent

31 Jul 2024

Grant

It was a lovely stay.

10/10

Exceptional

30 Jun 2024

Eliana

Fantastic hotel, very well located!

Leisure Family

10/10

Exceptional

20 Jun 2024

Alain

Fantastic location for walking the town. Very clean and great atmosphere. Friendly staff.

Business Self

10/10

Exceptional

13 Jun 2024

Vana

Lovely stay

Perfect location lovely staff and comfortable room.

Partner

10/10

Exceptional

08 Jun 2024

Sophia

Stunning

10/10

Exceptional

04 Jun 2024

Jose

Great hotel and great staff

Partner

10/10

Exceptional

28 May 2024

Kristi

Lovely hotel & location. Provides an amazing view of the cathedral. Staff was extremely welcoming & friendly!! They all exceeded my expectations!!

Leisure Friends

10/10

Exceptional

21 Apr 2024

Frances

Excellent staff

Leisure Family

8/10

Excellent

04 Apr 2024

Maria

Excellent location. Great service. Our AC was not working. We opened the window and we were fine. Staff very friendly.

Leisure Partner

10/10

Exceptional

25 Mar 2024

Patrick

This is the best place to stay in Reims. The location is right next to everything. When I stayed at another hotel the following week I ended up waking to this area anyway.
The service staff at the hotel front desk and valet services are excellent. They all speak English well and will take care of all of your needs.

Business_and_leisure Partner

10/10

Exceptional

16 Mar 2024

Edward

We had a wonderful and relaxing stay. The view of the Cathedral from our balcony added an amazing element. The restaurant was nice with good food and the staff were polite and very helpful.

Leisure Partner

8/10

Excellent

13 Mar 2024

Nisha

Very helpful concierge

10/10

Exceptional

13 Mar 2024

Dan

Fabulous setting and a great restaurant which compares to many Michelin starred places we have visited.

Partner

10/10

Exceptional

21 Feb 2024

Sophie Louise

Fabulous hotel and location!
Rooms modern and very clean.
Staff super attentive and added the special little touches like a complementary glass of champagne on arrival.
Spa access included in stay which was lovely after a long day champagne tasting.
will be back soon!

10/10

Exceptional

19 Feb 2024

KATHRYN

Fantastic service and lication

10/10

Exceptional

15 Jan 2024

Elizabeth

Fabulous position and view, a lovely room, good spa and an excellent meal for dinner.

Leisure Partner

10/10

Exceptional

13 Jan 2024

Michael

A wonderful hotel with glorious views of a beautiful Cathedral!

Leisure Partner

4/10

Poor

25 Nov 2023

BAR

Terrible service.
The stuff are arrogant and unhelpful. Tried to charge me a night for a double price compare to the night offered in the application. Tried to charge me for breakfast that is already paid. The room was set to 28 degrees - and the hotel does not have a technician to fixe it.
Overrated hotel and not recommended

Business Partner

4/10

Poor

25 Nov 2023

Yiftach

Bad experience

Leisure Family_with_children

10/10

Exceptional

11 Oct 2023

Verified traveler

Great location, great staff, clean and maintained well.

Leisure Partner

10/10

Exceptional

04 Oct 2023

Verified traveler

Amazing location. Really nice rooms

Partner

8/10

Excellent

22 Sep 2023

Harry

Over priced look elsewhere

We had to move rims as we were not put in the room that we booked. Our room was sooo noisy. We had booked a court yard view room and was told they upgraded us to some other room in which we were not informed off i till after we asked to be moved due to noise. It was clean but the pool
Spa needed maintenance upgrade as jets in spa pool were not working. No towels etc etc. breakfast was ok. They did have gf bread but that’s it. Fresh fruit and juice in the foyer through the fat was a nice touch. This hotel is soooooo over priced paying over $600aud a night and having a horrible gutsy night experience having to pack up our bags etc to move was disappointing indeed. So no we did not get the room we booked over 10 months earlier. Was told no court yard rooms available??? Champagne bar looked not used in how long. When staying in the Champagne capital one would expect their champagne bar to be one of an experience.

Partner

8/10

Excellent

15 Sep 2023

bill

Perfect location to walk to all restaurants and cafes.
No drawers to put you clothes which was odd but we managed, if it was for a weekend would t matter but it was part of a 2 week trip so bags on the floor.
Overall a beautiful hotel with well trained staff and a quiet ambience

8/10

Excellent

02 Sep 2023

William

The hotel is very nice and a great location to the Notre Dame, shopping and dining. The resturant at the hotel is not good. Poor service and quality of good did not match the hotel. Other dining options just walking distance was great. Also rooms are too small even for 2 people. We could not unpack our bags.

Leisure Partner

10/10

Exceptional

27 Aug 2023

claire

As usual another wonderful stay. Amazing service, comfortable amenities great food great location, we needed a break from the kids and had to choose somewhere and loved it so much we went back, reims is beautiful and with so many champagne caves to visit all I have is excuses!

Leisure Partner

10/10

Exceptional

31 Jul 2023

Laura

Best hotel in the Champagne Region !!!!

Stunningly renovated hotel located in a historical building positioned just in front of the cathedal.
Beautifully appointed and amazing staff!

Partner

8/10

Excellent

27 Jun 2023

Ian

The perfect Hotel to explore Reims

Amazing location, friendly staff and great breakfast. On booking parking it would be helpful to be advised that you cannot drive to the hotel and need to go on foot and your car taken by the charming valets. I would suggest reviewing the clever menu before being seated for dinner. It is not a criticism, I just struggled to find anything I wanted to eat. I would highly recommend the hotel and the spa was perfect too.

Partner

10/10

Exceptional

19 Jun 2023

MARK

Magnificent property

Leisure Partner

10/10

Exceptional

08 May 2023

Dorte

Lovely hotel, great location, super friendly and helpful staff. Happily come back again!

Leisure Partner

10/10

Exceptional

02 May 2023

Julie

Beautiful hotel across from Reims Cathedral

Leisure Partner

8/10

Excellent

25 Apr 2023

Stephen

We stayed in a room with a balcony and excellent view of the beautiful cathedral. A very good room but (to my mind) a poorly designed bathroom which had a lot of empty space and a shower in the bath despite it being a premium room. There was definitely room for a separate shower and bath. Plus the shower head had to be held by hand. We told reception that there was no bracket on the wall rail but it was not fixed. Not what I expect when I am paying for a premium room. Great shame as staff and location overall quality wer all high.

Leisure Partner

10/10

Exceptional

09 Apr 2023

scharie

Excellent stay, staff was very helpful. Great location

10/10

Exceptional

03 Apr 2023

Christopher

Fantastic Location.

Business

10/10

Exceptional

14 Dec 2022

Mark

Like a fairytale! Beautiful

Hotel is beautiful in the middle of a village with fairytale Christmas light and shops. Highly recommended for this type of winter vacation

Partner

8/10

Excellent

26 Sep 2022

Rebecca

The property is impeccable! The location is beautiful and we loved our room! The bed was so comfortable we didn't want to leave. The amenities in the room were fantastic. We were not too happy with the buffet in the morning. All the hot food was cold and I think it would have been perfect if it was hot. I did love the selection of foods and the fresh juices and coffee were all great. I was also disappointed of the limited hours of the spa and wasn't able to use during our stay.

Leisure Partner

10/10

Exceptional

22 Sep 2022

David

Thanks-all ok

Leisure Partner

6/10

Pleasant

17 Sep 2022

Alexander

Mixed feelings

Mixed bag, cathedral view room great view as you’d hope. Small bathroom, over priced in room breakfast, decor a bit scruffy in places, damaged nespresso machine.
Restaurant is good, location good, staff good

Partner

10/10

Exceptional

29 Aug 2022

Jennifer

Great location -beautiful hotel!!!

Leisure Partner

8/10

Excellent

09 Aug 2022

Carlo

Overlooked the cathedral!

Leisure Self

8/10

Excellent

13 Jul 2022

quentin

Rooms over the cathedral square offer great views. However a lack lustre aircon system means you need to open a window. The hotel restaurant is in the street below and noisy. Go for a high floor.

Staying for 2 nights but couldn’t eat at our hotel. Restaurant fully booked before we arrived.

Suspect general staff shortages meant limited tables. But just an assumption.

Reserve parking and dinner at time of booking to avoid disappointment.

Leisure Family

10/10

Exceptional

11 Jul 2022

Verified traveler

Perfect Hotel!

Incredible hotel! Beautiful, modern, boutique style hotel with perfect location. Worth booking a suite with views over the cathedral just to watch the light show on Saturday & Sunday night. Awesome staff!

Business Family

10/10

Exceptional

01 Jul 2022

Verified traveler

Excellent place to stay in Reims

Incredible location, opposite the famous west front of Reims cathedral. Excellent comfort and service for overnight stay, driving back from the south of France. The restaurant in the hotel, which we had only booked because of its reviews on online sites, is fantastic. Good value dinner and first rate quality: far ahead of many much more expensive places we had dinner in France over the previous 3 weeks. The only slight inconvenience is the hotel’s position in the cathedral close means of arriving in a car means you have to call ahead shortly before you arrive for someone to meet you, let you through the barrier to the cathedral close etc, but apart from a delay to meet us, while another car was parked, the valet parking worked really well. The exceptional location and the quality of the hotel make that well worth tolerating.

Partner

10/10

Exceptional

04 Jun 2022

Miriam

We had a balcony cathedral view room during the Joan of Arc festival, and suddenly found ourselves with the perfect view of an amazing light show on the cathedral with music. The food was also fantastic, room was gorgeous, would absolutely look forward to staying there again.

Leisure Partner

10/10

Exceptional

13 May 2022

Kathryn

Beautiful hotel with a beautiful view. Friendly and helpful staff.

Leisure Partner

10/10

Exceptional

28 Apr 2022

keli

Great hotel in an exceptional location. Amazing Staff, especially their Head Concierge, Benjamin...in our opinion he is the hardest working employee on staff. We were in Reims visiting the Champagne Region and he coordinated all of our private transportation, restaurant reservations, added additional stops to fill in our time gaps. He made our visit stress free and extremely enjoyable. He and his staff were timely and attentive. I would highly recommend the hotel to anyone visiting Reims. We can't wait to visit again.

Leisure Friends