Name: Decameron San Luis - All Inclusive
Address: Carretera Circunvalar A San Luis Km 17, San Andres, 130017, CO

2/10

Poor

25 May 2026

Camilo Andres Cedeno

Not like the pictures
Unprofessional staff
Room sheets dirty, room in a poor condition
Phone did not work
Poor WiFi signal in the room

Partner

2/10

Poor

14 Apr 2026

ONESIMO

El Cameron: una experiencia costosa y decepcionante

Nuestra estadía fue, honestamente, frustrante de principio a fin.

Para empezar, el viaje no es barato, y en nuestro caso se salió del presupuesto, lo que hace que uno espere un nivel de servicio mucho más alto del que realmente recibimos.

Tuvimos que adivinar prácticamente todo, porque nadie nos orientó sobre los servicios del hotel. La falta de información y atención al cliente es evidente.

La comida en el restaurante fue repetitiva y sin creatividad, lo que rápidamente se vuelve aburrido para cualquier huésped.

Las toallas tenían mal olor, algo completamente inaceptable para un hotel que se supone cuida los estándares básicos de higiene.

Lo más lamentable: estábamos celebrando nuestro aniversario. Solicitar una decoración fue un dolor de cabeza. A pesar de pedirlo con tiempo, la encargada decidió hacerlo cuando quiso, obligándonos a mover nuestra celebración al día siguiente.

Y para colmo, la decoración fue, sin exagerar, la peor que hemos visto.

Ahora bien, debo ser justo: hay cosas positivas. Algunas personas del personal fueron amables (aunque también encontramos otras con una actitud bastante desagradable). El mar es, literalmente, de siete colores — espectacular. Los tours valieron la pena, pero es importante saber que requieren dinero adicional, así que hay que ir preparado.

En resumen: una experiencia costosa, con buenos elementos naturales, pero con un servicio que deja mucho que desear. No lo recomendaría

Partner

10/10

Exceptional

26 Jan 2026

Ducarmel

room was in good condition and staff was really nice

Leisure Friends

8/10

Excellent

11 Jan 2026

Ivan

Clean rooms, decent food, friendly staff

Leisure Family

6/10

Pleasant

15 Aug 2025

Iven

Food good bed good inter por.

Leisure Partner

6/10

Pleasant

07 Jul 2025

MIGUEL CORDOBA

Hotel in bad condition....roof and surroundings with lack of maintenance.. truly important when this kind of properties are near to the sea.

Leisure Family

4/10

Poor

15 May 2025

Charles Joseph Corno

Well you can only get food when your room is available and when you complain they are indifferent. The management is terrible especially maia fernanda at customer service she has no idea how to deal with customers. Also the food is very misleading they will say fruit in a puff pastry and it has ham, also the alfredo which doesbt have ham come full of it. And when you say somethinf they dismiss you. I have fixtures and video of the mistreatment vut im only allowed 400 characters

Leisure Family

2/10

Poor

17 Dec 2024

Juan

Terrible location

Leisure Family

4/10

Poor

20 Jan 2024

Cesar O

Dissatisfaction

Pros: Great Food nice pools
Cons: No wifi the and the front desk people are rude. Also far from all the main attractions this hotel is pretty much a motel with me ce pools. Don't recommend at all.

4/10

Poor

13 Jan 2024

ickel

not worth it.

10/10

Exceptional

27 Feb 2022

Wanda

Well kept up property.
We were disappointed that we could no longer stay at 1 and play at the other 5 resorts.

Leisure Partner

4/10

Poor

04 Dec 2021

david lloyd

they will not let you make dinner resevations on your 1st day , and every morning at 7am i had to go to desk to make a dinner reservation and then at 8am to reserve for the show, they do not have enough space for the ala carte restaurant and force u to eat in a buffet , it was horrible experience , not a good place for a vacation

Leisure Partner

8/10

Excellent

13 Apr 2019

Verified traveler

Muy buena atención , bien la
Comida , esperamos regresar

2/10

Poor

13 May 2018

David

Worst experience ever. We had our honeymoon completely ruined by this « resort ». The so called beach is about 15 meters long and is filled with huge rocks that made it impossible for us to cross. The hotel staff was arrogant, the food disgusting, the room was small without a mirror (only the frame), only one lamp out of the two was working... We though at least we will chill at the disco... No! The disco is under reconstruction. When we mentioned to the manager of the resort the photos from Expedia, he said he had spoken to them about taking down some of those pictures as they dont represent the current state of the resort. We will file a complaint, dont go to this resort... I have been to 2 star hotels much better than this!

8/10

Excellent

10 May 2018

William J

Good place for a family or those who like cruise ship type vacations with all the food you can eat, etc. Construction on street keeps beach from being more enjoyable, temporary problem. Rooms are standard, no frills.

Partner

4/10

Poor

17 Apr 2018

Rzy

Awful hotel , terrible facilities

Booked for 4 nights, only stayed for 1.
Checked quickly as possible and returned to Cartagena

6/10

Pleasant

01 Aug 2017

Andres

Nice beach even though erosion has taken a toll

The beach was nice, however, erosion has played its part, there isn't almost any sand left on San Luis. This scene happens around other parts of the island also. In that sense, if you are looking for a white sand beach, look elsewhere.

6/10

Pleasant

13 Jan 2017

Gabriel

It was what I expected

2/10

Poor

10 Jan 2017

Verified traveler

Terrible

Ended up going to another hotel. This place sucks. Bad neighborhood and the beach near is the worst

6/10

Pleasant

13 Apr 2016

Patrick

Friendly staff, nice beach, and terrible internet

Overall, our family visit (with a 2.5 year old child) was enjoyable. Let us state upfront, we would not recommend the facility based on the HORRIBLE internet service (slow, unreliable, requires new username/password each 24-hours, and only available in one small lobby location). But, if the internet access was different we would recommend and even consider returning. Now, we will continue with describing the rest of our visit which was relaxing.

This facility has welcoming and friendly staff, good but not outstanding food, clean but small rooms, nice beach with clear water, and nice pools. We visited the beach in the morning and the pools in the afternoon. The beach is public with small with some beach chairs, clear calm water and clean white sand. Our daughter enjoyed playing in the sand and trying to catch the small fish in the clear water. The pools were clean and the water temperature was refreshing. The small pool-side bar served tasty tropical drinks. The food at breakfast was very good and lunch was much better than dinner; while the food quality varied from very good on some days to good on other days. The omelet breakfast service and the made to taste pasta at lunch were the best. All the fruit was fresh and tasty. Although the facility offers entertainment, we choose not to partake in the evening activities but enjoyed the beach activities. This facility is an excellent place for a family with small children and parents not needing to access to reliable internet.

Family

4/10

Poor

30 Jul 2014

gary

no bang for the buck

This hotel is old and run down. For the price the rooms are to small. The food is generic and the overall stay was not very good. You have no beach to speak of

6/10

Pleasant

30 Jul 2014

Paul

budget hotel

I went to this hotel 5 years ago and fine for a cheap beach break, going back after 5 years and nothing has changed ! but the world has moved on and so this is now a bit below standard. The entertainment staff are excellent though

Family

2/10

Poor

19 Apr 2014

Arturo Moreno

You should never stay at a Decameron Hotel

The place lacks the basic features that you will surely find in any other hotel. Being supposedly all-inclusive hotel, I got this:
1 No potable water on the room
2 No wireless internet on the room. If you need to connect, WIFI is available in a limited area at an extra charge
3 The key for the Safe-deposit box in the room has extra charge
4 Swimming pools were most of the time on maintenance. You cannot swim after six
5 There is only one restaurant that does not need reservation
6 Have your breakfast and meal early, because drinks get finished
7 No flat screen. You get a 15-year-old relic TV with a terrible image quality
8 The shower dirty and full of hairs
9 No fitness center
10 No Hot tub

Besides the poor infrastructure and hygiene, the terrible customer service is their greatest weakness:
1 Bad-humored personnel during check-in
2 They don’t answer the phone at the reception
3 They refused to provide us with a second key to the room for my other friend
4 Tourist information has no clue about the activities you can do on the island
5 No transportation offered at all
1 I have never seen such an irresponsible scuba diving school in a hotel. First 2 dives were rescheduled 1 minute before the confirmed hour even when I waked up early. Scuba equipment was too big for my size and one of the o-rings failed when I was testing the regulator. No wet suit offered and I froze while diving. Last dive, the dive master did not show up. Don’t trust your life to them.

6/10

Pleasant

23 Nov 2012

Jason

Average Hotel, great people and beaches around

You will not find 5* quality in San Andres, but hotel is not that bad, it is just average.

The AC in our first room didn't work well at all. The front desk staff is of very little help for anything, and is not concerned at all with resolving a problem in a timely manner. So after being told to stay in that room and wait till they could find something open.... I just walked around our building and had the maid let me into various rooms that were available to check the AC, then told the front desk staff which room I found and wanted to switch to.... problem solved. Our maid was so nice and accommodating, working around our schedule to clean our room and not bother us, and she was 10x the help of the front desk staff for advice on things and places to do on the island, so I tipped her very well. The girl at the travel agency was helpful also. The hotel front desk staff, in my opinion were useless, and unresponsive.

San Andres is definitely a step or two below all other beach destinations I've been to in Mexico, Dominican Republic, Jamaica, as far as accommadations, amenities and infrastructure.... and really overpriced for what you get. But it is cool to see at least once, and it is easy for my Colombian girlfriend to travel there w/o a visa since it is a Colombian territory.

Spanish is a must in San Andres. I speak enough to get around just fine. You might be able to get by with only English, but you'd be missing a lot. All tours, excursions and shows are in Spanish.

Partner

6/10

Pleasant

24 Sep 2012

Octavio A. Roman

We could not be in confort because the aircondition was not working properly the room was to hot, they provide us with a electric fan but it was to noise, the rest of the service was adequate.

4/10

Poor

22 Aug 2012

Andrew

Loud!!! Not for a Family Trip

Old rooms, not good front desk service, beach accross the street is not worth this hotel. The late night show makes impossible for you and your chlidren to have a good night sleep.

10/10

Exceptional

26 Jun 2012

jesus

I want to recoment to my friends and family

It was so beautiful , so nice and wonderful , want to come again thank you.

8/10

Excellent

17 Jan 2012

Verified traveler

Great for unwinding

Just what we were looking for, a nice place in front of the beach to get away from everything and just relax.

10/10

Exceptional

01 Apr 2011

Norman

Hotel Decameron San Luis excellent

I enjoyed my staying at the Decameron San Luis.If I had to do it again I will certainly do it,it was an escellent experience,,Thank you...

8/10

Excellent

25 Mar 2011

Dario

Good price and location. Best beach in San Andres.

Excellent location as it has the best beach in San Andreas. the rooms are comfortable and clean. good service all inclusive and willingness of staff.

Partner

8/10

Excellent

05 Jan 2011

Camilo

Good but better avoid all incluse packages

The hotel was good, nothing luxurious. The beach crossing the road is good and the personnel were very nice. Food and drinks were ok but not of the best quality and in addition you lose the opportunity to taste the native authentic food.

The rocky club for Decameron hotels was nice, so if you go to any Decameron you should go there.

Partner

8/10

Excellent

21 Nov 2010

Sarah

Fun friendly hotel

I think some rooms are nicer than others and we were in the not so nice ones, near the entertainment area. Pool areas lovely, beach accross the road good, great if you like snorkelling. Food good, lots of variety.

I recommend the tour of the island by chiva (you can book at the hotel agency) and of course the trip to Jonny Cay and aquarium on a sunny day is fantastic.

Entertainment was pretty good and if cancelled due to rain, you can go the the discoteca and dance some merengue which is always fun.

Partner

6/10

Pleasant

18 Aug 2010

Flor

Not what I expected

This place is a totally 3 star hotel, it has a small beach in front that is very nice but rocky, great for snorkeling. The disco sucks, go downtown for nightlife. Some of the shows are nice, the show crew is the best. Most employees are not too helpful or nice specially the one of the lady at the reception, the tour lady and the towels lady.
90% latinos, some people speak English. Food was ok could have been better, We went to the international restaurant but the barracuda at Aquarium is much better, What I hated about the international restaurant was that at lunch and dinner you could not get your own drinks but had to wait for a waiter to bring you one and that could take a long time.
The tour prices were too high, $35 for a tour to Johnny Cay is ridiculous, anywhere downtown is not more than $20 including meal.
The island is pretty but the decameron are not the best, they are always trying to sell you into their Multivacation programs that is pretty close to be a scam, same as the discount coupons for the Suize Army perfume store, they will push you to buy there but the coupon won't get you a discount whatsoever... in general the prices are higher that USA.

Buses are 1300 pesos, (about 0.8 cents) they passed every 10 min, the problem is that in rush hour or when it gets full there is always somebody that did not wear deodorant...

10/10

Exceptional

23 Sep 2009

danny

can not wait to go back

the hotel was great

2/10

Poor

18 Sep 2009

maria

worst place to stay, missing the basics, not family oriented, never again, slow torture.

see above and below info`!!!

6/10

Pleasant

26 Aug 2009

Arthur

First trip to San Andres

Enjoyed it, but I had the basic room offered. Not much to tell about the room. Restaurants were great and beach very close across the street. Everything else was great. Quite a ways down the coast from the main city, but the bus is convenient.

6/10

Pleasant

15 Jul 2009

Rodrigo

San Luis Decameron is a good hotel taking in consideration the cost of the room

I recomend this hotel, and overall San Andres Island, because we can travel around visiting other hotels at the same chain using the facilities.

2/10

Poor

25 Jun 2026

Mauro Andres

Sinceramente tuve una muy mala experiencia, comenzando con el check-in que fue liberado despues de las 15, alegando que tenian hasta 17 horas para darnos el cuarto, le dieron el cuarto a muchas otras personas y solo nosotros y mas dos habiataciones no habian sido liberadas, la respuesta fue que era por orden de llegada, solo que llego gente despues que nosotros y entraron directamente, haciendonos perder horas de nuestro dia. La habitacion sin agua, con humedad, tuvimos que cambiarnos de cuarto. El trato de la gente de recepcion es pesimo. La comida deja mucho que desear, entre otras cosas.

Sinceramente no volveria ni recomendaria.

Partner

6/10

Pleasant

05 May 2026

Pedro Escalante

El internet malisimo, la cafeteria sin aire acondicionado, la comida sin sabor , el personal de la recepcion no da soluciones. Super groseros para la reservacion del restaurante , en el aeropuerto disque incluyen el transporte nunca me dieron solucion y no llegaron por mo. Insatisfecho de decameron san luis

Self

6/10

Pleasant

27 Nov 2025

Carmen

Las instalaciones delnhitel en regualr3s condiciones el restaurante si llega tarde a cimer no cindihue comida las condixiones de linoieza delnhotel en general regulares

Leisure Partner

10/10

Exceptional

29 Oct 2025

Amanda

Muito bem recepcionados pela equipe Decameron San Luis, foram super solícitos com nossas necessidades, somado a hospedagem fizeram termos uma experiência muito boa!

Partner

10/10

Exceptional

04 Aug 2025

Angel

ATENCION

Leisure Partner

4/10

Poor

29 Jan 2025

JORGE

No era lo q esperaban

Leisure Partner

2/10

Poor

16 Dec 2024

amanda

Horrível

Somente 1500 carácteres é pouco para descrever minha insatisfação com o hotel.

É um hotel antigo, com instalações simples que não funcionam. Tais como: televisão, tomadas, controle de televisão, ar condicionado e outros.

Wi-Fi no quarto não funciona, Wi-Fi só pega na recepção, tinha que trabalhar um dia e tive que implorar praticamente para que me auxiliassem na conexão.

Os atendentes não falam outro idioma que não seja espanhol, o que dificulta ainda mais a comunicação. O inglês que é o básico, não possuem.

A praia na frente do hotel não possui faixa da areia, apenas em dias específicos da maré.

O hotel é literalmente do lado oposto do centro, táxi para ao centro é basicamente 60 reais a cada viagem.

A limpeza dos quartos também não são boas. Não existe box, apenas cortina.

Se optarem pelo Decameron, não fiquem no San Luís.

Partner

4/10

Poor

09 May 2024

Mauricio

Las personas muy groseras los.empleados no son educados no lo volveria a visitar ademas nos dijeron que podiamos visitar los otros hoteles de la .isma cadena y era mentira Decameron y era mentira

Leisure Family

4/10

Poor

28 Mar 2024

Alexis chavez

El servicio del todo incluido es muy malo

Leisure Partner

10/10

Exceptional

04 May 2018

Jorge Enrique

he estado en tres oportunidades y me parece muy buen Hotel para un excelente descanso.

Partner

6/10

Pleasant

29 Sep 2017

Vania

Decameron San Luis nunca mais

A praia em frente ao hotel e poder utilizar os outros hotéis da rede são os únicos pontos positivos.

O \"albergue\" não se parece com as fotos do site devido a má conservação
Quarto sujo com baratas mortas desde o primeiro dia e nunca tiraram elas de lá
Banheiros da recepção e piscina IMUNDOS.
Funcionários insatisfeitos e mal educados, omitiam informações e destratavam os hospedes
Tentar reservar qlqr coisa era uma guerra, no mínimo 40 min. O \"sujinho\" estava entulhado de gente
Recepção quente e sem ventiladores
Comida ruim, mal feita e sem variedade
Como o \"albergue\" estava SEMPRE LOTADO quando a comida vinha era uma guerra pra comer
Bar com bebida intragável, musica apenas ao vivo e com cantor amador
Snack bar com banana-chiclete, cachorro-frio e hambúrguer que parecia sola de sapato
Longe de tudo ! 30 min do centro de taxi (56 pesos pra ir e voltar todos os dias)

Esses problemas são exclusivos do San Luis, pude visitar os outros hotéis da rede e constatar que o atendimento, comida e conservação são sensivelmente melhores. Nada incrível, mas melhor.

Fiz uso do \"sujinho\" apenas para dormir e (tentar) tomar café da manhã e passei o dia nos outros hotéis da rede.

Decameron San Luis nunca mais ! E vou fazer meu review no trip advisor também. Podem aguardar...

Family

6/10

Pleasant

25 Jul 2017

marcela

Incerteza

O hotel tem quartos em padrões bem variados. Primeiro nos colocaram em um quarto muito ruim, pois estava mofado e a janela não abria. No dia seguinte pedimos para trocar e nos deram um quarto bem melhor, com varanda no segundo andar. Então não dá pra ter certeza de que tipo de hospedagem você vai ter quando reserva o hotel, o que é muito ruim.

Family

6/10

Pleasant

24 Feb 2017

Rodrigo

Resort razoável

Pelo preço que é cobrado, a gente esperava um pouco mais da estrutura do hotel, como: restaurantes com comida mais saborosa, lanches da tarde e da noite mais variado, alem de salsicha e hamburguer e horários mais estendidos dos lanches. O hotel fica cerca de 25 minutos do centro, mas sempre tem ônibus passando na frente que é tranquilo de pegar, sempre tem táxis na frente também. Ficamos em um quarto que fica atrás de uma das piscinas, isso era um pouco ruim porque em determinadas horas tinham atividades recreativas com bastante animação e barulho.

Partner