Royal Decameron Marazul

Colombia , San Andres
ISLA DE SAN ANDRÉS, Carretera San Luis 30 -45 Int 100
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50 reviews shown

8/10

Excellent

04 Oct 2025

lilian

There was no way we could enter the ocean from this resort. Very disappointing .

Family_with_children

2/10

Poor

09 Jun 2025

Pablo

The pictures to this place are decieving. The hotel is old and falling apart. The service was awful, they make most people wait until 5 or 530pm to check into rooms as they dont have enough staff to clean the place. The food is poor meat was tough to chew and some of the fruit was passed due. The room we stayed in the AC did not work and you can see mold build up as the dont clean the vents. We had to argue with the hotel manager until finally at 12AM they gave up another room. Its by far the worst hotel we have ever stayed at. This hotel is deceiving so please dont go by the pictures it says it has a private beach and yes they have a small piece however you cant swim there because its full of seaweed and they only have one person with a wheel barrael removing the seaweed. At no time can the beach be used as the water looks black due to so much seaweed, Horribel hotel they should be ashamed to provide such bad service.

Leisure Family

4/10

Poor

14 Apr 2025

Jasmin

The AC don’t work in most rooms. The dinning alternatives are very limited. The drinks are terrible.

10/10

Exceptional

10 Apr 2025

Jairo

Excelente servicio, todo el personal fue siempre amable y servicial durante toda mi estancia. Recomiendo mucho hacer la visita al Cayo Acuario, que ya es incluida con el hospedaje. La comida muy buena y con una variedad razonable y buena.

Leisure Family

8/10

Excellent

28 Jan 2025

Maria Paula

The staff is AMAZING. The food is delicious and the drinks are good ! You can tell the staff appreciate their work. They stay on top of cleaning the hotel and taking care of it but sadly the hotel itself needs work and re-modeling- the staff can only do so much.

Leisure Partner

6/10

Pleasant

06 Dec 2024

Joey

Our toilet took forever to recharge , seemed like we didn’t have enough towels everyday . The beach is average , pretty weedy . Wish there were more options for food , there was lengthy delays to get omelettes and other food and seemed like they were cross contaminating the food . Other than that it was a decent hotel the entertainment was good

Leisure Family

8/10

Excellent

29 Jul 2024

Verified traveler

Almost 5 stars

The place was exceptional but the reason for 4 stars was on the date we attempted to register we got told due to power savings we had to go to sister hotel if we wanted a/c. If we stayed they would give us a room with only fan. So of the three booked day only 2 was spent at the actual hotel. Felt almost like a bait and switch.

Partner

10/10

Exceptional

29 Mar 2024

Ingrid

Excellent service and staff was extremely friendly and very professional

Leisure Family

8/10

Excellent

08 Jan 2024

Steven

Marazul is a beautiful hotel, quiet with nice groomed landscape, bridge walk to bar on boat dock. Staff was friendly. There is only a small man made sand area with access to ocean but no real beach. Entertaining at night was very mediocre, very disappointing and not as advertised on the activity board at the hotel. The drinks at the bar are almost a completely ripooff. The worst cocktails we have ever drinken. No name brands liquor.

Leisure Partner

6/10

Pleasant

03 May 2023

Ana Maria

Taking everyday a trip to aquarium island

Leisure Family

6/10

Pleasant

30 Oct 2021

Juana

Friendly and helpful staff.

Leisure

10/10

Exceptional

25 Mar 2020

Verified traveler

Staff and facility were incredible! Probably only complaint/wish is that I assumed they would have WiFi. My cell connection was spotty which made it difficult for me to communicate with others back home. I was also there as the Coronavirus was kicking in and the place was shutting down. They did a great job coordinating all of that.

Leisure Partner

2/10

Poor

31 May 2019

Verified traveler

Well for starters there was no WiFi the whole stay. So I couldn’t speak to my familia in the states. The room wasn’t cleaned properly I had long hairs on my floors after being mopped. TV was terrible. Liquor selection was terrible , not a great selection. Some staff were rude not much but a couple..

Leisure Self

10/10

Exceptional

23 May 2019

Verified traveler

My Overall experience with Decameron Resort was superb! Staff were very polite and helpful! My family and I were exceptionally pleased with everything and hopefully would like to bring our family with us the next time.

Friends_and_family Family_with_children

10/10

Exceptional

05 Apr 2019

Verified traveler

The staff is very professional in the job, service, actitud, smile, all was excellent.

Leisure Partner

6/10

Pleasant

13 Jul 2018

Scott

The checkin situation there is horrible. Every afternoon the lobby is filled with weary travelers waiting for their rooms. We arrived at 12 and were told checkin was at 3. We didn’t get our room until 4. The front desk staff was rude and unsympathetic throughout the ordeal. Another problem is internet. You have to pay by the hour and it is not fast. That’s right, the “all inclusive” resort does not include internet. That is a policy that really needs to change. The internet is a ubiquitous necessity to travelers. They might as well charge extra for the phone or TV. Now the good things about the place. It was clean and well maintained. The rest of the staff were courteous and always willing to help. The food and drinks were good and there was plenty of it. Overall we had a pleasant stay.

6/10

Pleasant

09 Sep 2017

alejandro

Not even close to the pictures.

Very unfriendly staf
Food is ok
Poor beach
Place needs a renovation asap.
I had to beg for a little bit of milk for my daughter's bottle unless you tip the staff.
They need a lot of customer service training.

6/10

Pleasant

20 Jul 2016

Karolyn

San Andres

The overall stay was good, one of our daughters' life vests was lost at the pool, and that never leaves a great feeling. You start to question the staff, guests, etc. we filed a missing items report, but nothing resulted of it. We had a great time there, unfortunately it's hard to forget the bad.

Family

4/10

Poor

04 May 2016

Ramiro

Do not go to DECAMERON!

This is not an all inclusive hotel. The service is bad, the rooms are not confortable and you need to pay for things that should be included. You need to reserve from 6.30 to 8 AM if you want to go for lunch or dinner to a better restaurant, the system has no senes.

Family

2/10

Poor

20 Apr 2016

Daniel

Horrible

Horrible experience. From the minute I walked in with my girlfriend some of the male staff were making rude comments about her which I heard, them not realizing I spoke Spanish. There was charges for everything....safe key, beach towels , remote for the tv. They gave me one room first but as I was walking away they gave me another room that when we got to it you could tell it hadn't been cleaned in awhile, there were no towels and the ac was broken. I asked for another room which was the first room that they had given me....no hot water and no new towels. The bar drinks were weak and given in paper Dixie cups. The food at the ala cartel was ok.....had to make reservations at the other two restaurants which we waited to do early in the morning but after an hour wait decided not to. Overall......worst all inclusive place I have ever stayed. For $300.00 per night a total rip off. The rude male staff and overall unfriendliness of the rest of the staff ruined my two night stay. Will never use their chain again.

Partner

8/10

Excellent

26 Jul 2015

Verified traveler

Minor Problems Overcome by Great Staff

Overall we had a great trip to San Andres and still believe this was the best hotel to stay at. Currently, the rooms are outdated but they are working hard on renovations. The staff is extremely friendly. They do everything to keep you entertained from Bingo to Water Polo and fun shows at night. They have a boat that goes to the Aquarium which is great. Food is also good and varied.

Family

10/10

Exceptional

15 Apr 2015

Facundo

Well done

Everything was as expected. Hotel is pretty well located, and even it can be renovated, facilities are in a very good shape.
Had a wonderful holidays with the family, and the hotel staff did everything on their power to improve our stay.
I'll definitely stay again at the same hotel.

Family

2/10

Poor

10 Mar 2015

Ted

One Of The Worst Hotels Ever Been To!

Bad Location, No Beach, Very Windy Small Pool. Worst Bed Ever Slept On (Felt like Sleeping On Ply Wood). Very Noisy, Major Construction going on all the Time in Rooms,(Jack Hammers, Saws etc, 7am-7Pm every Day) Suppose to Be All Inclusive, But You Have to Pay for Internet Wi Fi Service, And Pay for Safe in Room, & Pay For Any Calls From the Room. Refrigerator Totally Empty Not Even Water.(Signs Say Be Ware of the Tap Water. Only Few Restaurants Have to Make Reservation At 8 AM Every Morning, and Very Limited.Only two Bars, Small Dixie Cups for Drinks. Asked for A Columbia Beer, but they said the Boats with Beer have not Come in for Days, So all they Had was Miller Lights. I would Never Reccomend This Hotel To Anyone!

Partner

6/10

Pleasant

05 Dec 2014

pastelito

Decameron Mar Azul

Personal tried Hard but not always acts quickly or explains things clearly. Lady in the tour office could be friendlier. Booking made for dinner in another hotel, made in front of me, never materialized. The Wifi should be free in the lobby as it is very bad and frustrating to pay and not be able to be connected with the outside world. The food fantastic, rooms clean although shower horrible, no hot water. All in all it was enjoyable but could have been better.

6/10

Pleasant

07 Nov 2014

Verified traveler

Roof leaking

Spent 6 days with the roof leaking. Had storms almost every day, and trying to stop water spreading in the room.

6/10

Pleasant

12 Aug 2014

McCubes

Very nice setting by the beach and Mangroves.

The hotel is located in a great place that could easily be a luxury hotel setting. The facilities are old, the staff is friendly but don't really have enough training in customer service, good effort to keep people entertained in the evenings but lacks of a kids club so too tired to enjoy the party. The quality of the food is good, place fairly busy.
Water sports are great but better to deal directly with sports school that is linked to the hotel Chamey's they look after their clients and are pretty straight forward. We had an enjoyable holiday overall.

8/10

Excellent

19 Oct 2013

ferjimeno

NICE PLACE TO BE IN A PARADISE LIKE SAN ANDRES COL

GOOD HOTEL, GOOD STAFF, GOOD FOOD, REGULAR DRINKS

8/10

Excellent

16 Oct 2013

reagan

Great hotel. Very relaxing and a wonderful stay

Great hotel and wonderful friendly staff. Beautiful beach and excellent tours!! Had a fantastic snorkelling experience!!

2/10

Poor

16 Sep 2013

jen

Awful not even 1 start hotel

San Andres has the most beautiful water color I ever see ,however the hotel beach is ugly ,the color is dark and the sand too. The rooms are super old and dirty ,never could get hot water, hair on the pillows, basket full of waste,mattress super old and thin,the tv are from the 80s,the AC is old and noisy,not elevator so a lot of stairs.

Its like traveling back in the time in the bad way.

Do not waste your money.

8/10

Excellent

05 Jul 2013

Alex

Great lo catión in san andres

We had a great time in San andres. The hotel offers activities and is located next to the best beach in the island, 1 km away. The food is ok, they have 2 restaurants besides de buffet , and you can also make reservations in any of the other decamerons to eat lunch or dinner. The 7 colors in the sea made this vacation a special feast for the eyes.
The staff and islanders are friendly and is safe for tourists to walk around at any time.

8/10

Excellent

27 Dec 2012

Verified traveler

Family Style Setting

Didn´t like the fact that we had to pay for a taxi everytime we went to the center of town.

You n eed to provide transportation to and from the airport!

8/10

Excellent

03 Dec 2012

Verified traveler

Great to take a rest with the family

Is a good resort to take a rest with the family, the bedrooms are clean with good assistance, has a good pool for the kids with the possibility of better beaches in the nautical club near of resort

6/10

Pleasant

14 Nov 2012

Verified traveler

Not bad

I visit the Island for 3 days with my family.
The property is nice and the rooms are confortable although the bathroom was quite old and in bad shape.
Food in the buffet restaurant was surprisingly good.
Some staff was nice, but others like Marielli the recepcionist were very rude and unwelcoming. The second day, they make our room at 5pm (not nice). In all, if you visit do not expect good service.
Our peers recommended this destination because it was cheap. We booked late and we end up paying a higher rate. Not worth it.
The hotel has a small beach wich is perfect for peple with small kids to relax. But if you want to see the ocean and its beautiful colors from your room it is not the right place.
We enjoyed our stay, but if we ever came back to the island we will try a different hotel.

Family

4/10

Poor

12 Aug 2012

Charlotte

Do not expect a warm welcome

Do not expect to be greeted with a smile when you enter the hotel. Staff is busy and unfriendly and the check-in process is lengthy and frustrating.

Rooms are very uncomfortable. The beds are hard and the air conditioner and toilet malfunctioned several times. The floor tiles inside the room were very slippery.

The food was very good. They offered a lot of healthy options and it all tasted home cooked.

The beach on the premises is muddy and a little gross. It is more than worth it to take the $3 cab ride to Rocky Cay and enjoy your all-inclusive food and drinks there.

Be wary of leaving personal items unsupervised in the public areas. We experienced the theft of a beach towel in the pool area.

The beaches and the island tours were spectacular. The aquarium beach is breathtaking and more than worth a stay at this hotel, due to its close proximity and complimentary shuttle.

6/10

Pleasant

17 Jun 2012

luis

Experience in Decameron Mar Azul in San Andres CO.

Hotel is the Decameron's brand best in the island, but outdoors bathrooms are not clean, toilet paper missing, gardens not clean, food not so well, drinks liquor brands are the worse, restaurant buffett floor not so clean you need slippers.

6/10

Pleasant

06 Jun 2012

Yula

It was just OK...

The food at Marazul was just ok and you better make sure you know the schedule of breakfast, lunch and dinner because once you miss it, you have to wait for the next one. The food isn't just available to you like it is at most all-inclusive resorts. Their WIFI is horrible and they charge by the hour, so make sure to have an international plan. The rooms are clean and the resort is always up kept. it is also very well secured. They know who stays there and who doesn't. The beach at this hotel is not nice because it was man made. You will definitely need to go to a different beach. If I was to come back to San Andres, I would try a non Decameron hotel.

8/10

Excellent

15 Jan 2012

Verified traveler

good

More info about tours in the Island is necessary, guides or brochures are needed at the reception.

8/10

Excellent

10 Nov 2011

Verified traveler

Nice hotel but not very nice food

The hotel is very nice and overall I would recommend it but the food is not very good. It is best to stay and have dinner in the main restaurant than reserving at Rodeo steak house or the international restaurant.

8/10

Excellent

19 Aug 2011

Impressed

Great hotel with great service. I recommend

Partner

6/10

Pleasant

04 Apr 2011

Gonzalo

Decameron Marazul - San Andres

The quality of the hotel is at most 3 starts. The service is good, but the facilities are from poor to average. The hotel has a very poor beach, but at least it has one, the other Decamerons in the island don't have one and you have to use the public beach. The pool is not very big and considering the bad beach it should have a pool for children separately.
The buffet restaurat is fine and the service very good. The \"a la carte\" restaurants are quite bad... they usually only have a couple of dishes so I think they souldn't be called \" a la carte\".
There is no transportation between hotels in order to use facilities or a la carte restaurants.
The experience was fine, but I will not go back. Please try Riviera Maya, Punta Cana or Cuba. Quality / Price should drive you away from San Andres.

Partner

4/10

Poor

22 Nov 2010

Verified traveler

Decameron Marazul - beach 15 min walk

The hotel needs some improvements (problems with hot and cold water,...). Some staff (certain waiters) should pay more attention to the guests, maybe give them a little smile,....

8/10

Excellent

27 Mar 2010

stephen

very special island

fantastic hotel everything you could wish for on a paradise island

Family

10/10

Exceptional

01 Jul 2009

danny

can not wait to go back

very good hotel

10/10

Exceptional

22 Apr 2009

Edward

Enjoyed being there 6 times

When in San Andres I have stayed at the Marazul 6 times over the past 4 years and fine it the best on the island

2/10

Poor

01 Jan 2026

Adriana Lucia

O Hotel é bonito, porém a manutenção é péssima. A estrutura dos banheiros é velha, a manutenção é precária, a pia solta, o chuveiro entupido e sem opção de água quente em alguns momentos, a descarga não funciona corretamente e a sensação da agua deixar sempre grudando. O ar condicionado em situações precárias de limpeza e manutenção deixando um cheiro horrível no quarto. Os móveis são antigos e não são conservados. O hotel não tem acesso à praia diretamente, somente um píer e a piscina para banho. O sinal da internet não funciona bem nos quartos, somente nas áreas externas. O cardápio da comida é repetitivo e enjoa após alguns dias. As informações da estadia são passadas rapidamente no check in porém não é entregue nada impresso para consultas posteriores, o que deixa margem de dúvida em questão de reserva de passeios e locais para visita. A água da piscina estava verde em alguns momentos. Em várias situações os funcionários estavam de cara fechada e sem ânimo para o atendimento.

Partner

10/10

Exceptional

27 Nov 2025

Tiene

Ótimo

10/10

Exceptional

27 Nov 2024

Ide

I think it was perfect to rest and enjoy!

Leisure Family

6/10

Pleasant

01 Oct 2024

Cinthya

Esta evaluación es del hotel Aquarium ya que cuando llegamos nos dijeron que se había descompuesto el aire acondicionado y nos movieron a otro hotel, solo cenamos en el Marazul y las instalaciones estaban viejas y la ubicación no era buena

Friends_and_family Friends

10/10

Exceptional

09 Jan 2023

Ivonne

Todo estuvo excelente. Grata experiencia

Leisure Partner

8/10

Excellent

02 Jan 2022

Laurent

Hôtel sympa ,vieillissant mais propre,nourriture pas top,super accueil des l’ensemble de l’équipe de l’hôtel ainsi que des managers