Name: Hotel Gracery Ginza
Address: 7-10-1 Ginza, Chuo-Ku, Tokyo, Tokyo, JP

Hotel Gracery Ginza

Tokyo · Japan

7-10-1 Ginza, Chuo-Ku, TokyoView location

100 reviews shown

10/10

Exceptional

27 Jul 2026

Josianne

Very good location. Staff are very friendly. Breakfast there was a large variety of food.
Very clean and fast check in service.

Partner

10/10

Exceptional

22 Jul 2026

Jie

Clean room, breakfast, staff

10/10

Exceptional

18 Jul 2026

Randall

The location in Ginza is great, easy walk to all the premier shopping and Ginza Subway. The breakfast was decent with a medium variety of offerings. The staff were friendly and the room was quiet and the AC worked great. Good value compared to the Bigger chain hotels.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Luan ANH

Best location for the rate in all Tokyo

Family

8/10

Excellent

16 Jul 2026

Rowena

Nice that there is water dispenser on every floor. It is decent for a Japan hotel and for the price.

Family

10/10

Exceptional

16 Jul 2026

Christina

Hotel was clean, quiet, and the staff was helpful and friendly. Close to Ginza Metro station. The room was small, but manageable enough for a mom and two teenage daughters. Luggage holding service was helpful on our last day when Shinkansen wasn’t until the evening.

Family

8/10

Excellent

14 Jul 2026

YIRU

Location was amazing!

Friends

6/10

Pleasant

13 Jul 2026

Lorena

The location is great. The bedroom is super tiny. We did an upgrade and they gave me the cheapest room. I will not stay here again.

Family

10/10

Exceptional

13 Jul 2026

John

Excellent

10/10

Exceptional

12 Jul 2026

david

Very elegant hotel in great location. Very high end restaurant at lobby with the best breakfast I've had.

Self

10/10

Exceptional

11 Jul 2026

Gabriela

Location was great and staff was kind. Room was small

Partner

6/10

Pleasant

07 Jul 2026

jinling

bad smell

Family_with_children

6/10

Pleasant

06 Jul 2026

Randolph

Very average hotel in the very expensive Ginza area of Tokyo. The iPad check in fad has to stop. Rather than assigning computer tasks to guests on arrival, staff are there and should check guests in as part of basic hospitality and human decency.

Family_with_children

10/10

Exceptional

06 Jul 2026

Betty

Helpful staff and clean rooms.

Family

10/10

Exceptional

04 Jul 2026

Odgen

Excellent location, right on Ginza strip, close to Metro station, shops and restaurants. The hotel is well maintained with renovated rooms. Staff is super polite and helpful, but that’s Japan customer service standard.

Family_with_children

8/10

Excellent

03 Jul 2026

Shawn

Check in and check out were easy. The staff were helpful in assisting us with booking our luggage delivery to the airport at the end of our trip. Laundry was easy to do as we could see the status of all of the laundry machines and were able to do our laundry without waiting. Easy walkable distance from JR Shimbashi station, Ginza station, and Higashi-Ginza station and right next to the historic Ginza Lion Beer Hall and Ginza Six. Would definitely stay here again.

Partner

6/10

Pleasant

02 Jul 2026

Jon

Location was very convenient, price was very reasonable. Staff was extremely friendly and helpful. Room size was pretty good, but the interior is quite dated and some things show their age. The surfaces were clean, but the less trafficked areas were not as clean as they should have been. Would likely not stay again due to all the other options nearby at comparable prices.

Partner

10/10

Exceptional

01 Jul 2026

Chenying

Helpful staff and clean hotel. Right next to Ginza Six. Need some walk to get to subway. Room is small probably just like many other hotels there. Need a little arrangement to open one large luggage. No space to open the 2nd. Loved that it has laundry.

Self

10/10

Exceptional

28 Jun 2026

Jennifer

Well recommended and its in the middle d ginza

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

chialing

I always stay here when I visit Tokyo.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Vincent Kevin

Very good hotel but reception is on the 3rd floor and the lifts can be slow. Good amenities and smoking room located in a convenient area.

10/10

Exceptional

18 Jun 2026

Maria Elena

Location was great and breakfast spread was satisfying.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Yew Meng

It’s very near Ginza stn. The hotel is convenient to the mall and 7eleven

Partner

10/10

Exceptional

13 Jun 2026

Julie

I love all the little face masks and toiletries samples they offer, laundry machines on the lobby floor

I did not like that we could not eat in the lounge

10/10

Exceptional

10 Jun 2026

Monica

Good stay and good location

8/10

Excellent

10 Jun 2026

Eulogio

Great location

10/10

Exceptional

09 Jun 2026

Huong

The people who worked there were amazing. They were incredibly helpful and made my experience much easier by providing guidance whenever I needed it. Although the hotel room was small, the amenities more than made up for it. I would definitely recommend this hotel and would happily stay here again.

Family_with_children

2/10

Poor

08 Jun 2026

Jiandong

I got the 4th floor, the curtain is not even able to open, as there is big open floor out of my room. The bathroom looks old, and not well maintained. Floor doesn’t look clean either, I will never stay here again. The only advantage is the location, close to all the big shopping malls and brands.

Self

10/10

Exceptional

04 Jun 2026

Rayna

Excellent, friendly staff.

Self

10/10

Exceptional

03 Jun 2026

Charles

Hotel is the size of a boutique hotel but staff, especially cleaning staff, were friendly and helpful. Bathroom is a little dated but were clean. The lobby is on 3rd floor so you have to take an elevator from the small 1st floor elevator entrance across the Lion Beer Hall building. There is only one restaurant (Sakura). Their breakfast buffet is Japanese breakfast buffet style. There is laundry facilities (requires payment, separate cashless payment for washer and dryer. You can leave your luggage in a secure self-service locker room area in same secure laundry machine area. The hotel lobby provides free drinks for guests and has a small waiting area. Also, don't forget to use the luggage scale in front of waiting area after you pack before you leave for airport to avoid overweight penalty checkin baggage fees.

Family

10/10

Exceptional

28 May 2026

Araceli

EXCELLENT LOCATION

8/10

Excellent

25 May 2026

Tandis

Our first hotel in Japan.
Location is amazing. Walkable to all the shops and Main streets.
Overall was ok. If you leave in the morning and come back at night. This is perfect.
We stayed in a bigger room and it was a good size. My other family members stayed in the room that one side of the bed was attached to the wall and they said it was small

Partner

8/10

Excellent

22 May 2026

Alfred

It was in a central area with good shops and restaurants

Partner

10/10

Exceptional

22 May 2026

David

Location is prime. Other than that, pretty clean but small bedroom. But, overall very good

Family_with_children

8/10

Excellent

21 May 2026

Christian

No refrigerator in the room. Good location, clean and nice rooms.

Partner

10/10

Exceptional

21 May 2026

Jacobo

Buen hotel con habitaciones de tamaño decente en excelente ubicación

Family

10/10

Exceptional

13 May 2026

Sudarat

So convenient close to train station good facilities including laundry

Self

10/10

Exceptional

11 May 2026

kevin

Staff were very friendly and helpful. Location is central, 5 min walk from Ginza line to explore areas of Tokyo.

Partner

10/10

Exceptional

07 May 2026

Susan

Perfect central location, great staff, had everything we needed.

Family

10/10

Exceptional

06 May 2026

Janelle

Very good location in Ginza! We were able to rest well while also being close to major shopoing hubs and tourist areas. Close train stations nearby made transportation a breeze.

6/10

Pleasant

06 May 2026

reynaldo, jr

You can hear the baby crying from the hallway. Very old rooms and bathrooms

Partner

6/10

Pleasant

03 May 2026

April

The hotel is in a great location but the room I stayed on the 11th floor was very old and worn. Staff were great

Self

10/10

Exceptional

01 May 2026

Arthur

Loved the Pub area. Staff was very friendly.

Partner

10/10

Exceptional

26 Apr 2026

Xhensila

Good

10/10

Exceptional

25 Apr 2026

Elaine

Great stay in Ginza—convenient location near transport and food spots, clean and comfortable room, and friendly, efficient staff. Quiet, hassle-free, and a good value overall. Would stay again.

Family_with_children

8/10

Excellent

25 Apr 2026

inee

staff was helpful and kind, able to help us traveling from the US. ice machine on our floor was broken but they brought us cups of ice every time we called and asked

Partner

10/10

Exceptional

25 Apr 2026

Sally

The hotel is in a great location

Self

10/10

Exceptional

21 Apr 2026

Ellyn

Convenient

8/10

Excellent

21 Apr 2026

Edward

Good breakfast and luggage room handy after checkout.

Family

10/10

Exceptional

20 Apr 2026

Guillermo

I had a really good experience staying at Hotel Gracery Ginza. The hotel was clean, comfortable, and well-kept, which made it a great place to relax after long days exploring the city. The staff was polite and helpful, always ready to assist whenever needed.

One of the biggest highlights is the location—shopping is literally everywhere. You’re surrounded by stores, restaurants, and everything you might need, all within walking distance, which makes it incredibly convenient.

Overall, it was a really good stay, and I would definitely recommend it to anyone looking to be in the heart of Ginza.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Denise

The rooms are ridiculous small. No space for storage and luggage. Bathroom was old and not well maintained.

Family_with_children

6/10

Pleasant

18 Apr 2026

Trina

This hotel is convenient for its location which I appreciated. I also appreciated the self storage that was available for use after check out.

However, the room I was given seemed to be looked over and attention to detail was not taken into account. Hair was left on the wall in the bathroom, the wall next to the dresser had fuzzy stuff on it, bathtub can be updated as this one had a permanent dirt line in the tub. Sheets did not smell clean and the towels were old and dingy. Carpet was pretty bad too.

This was my fourth hotel I stayed in through out Tokyo and Kyoto and the only one that did not meet basic standards.

Family_with_children

6/10

Pleasant

17 Apr 2026

Ophelia

On the up side, rooms are quite large. However, the decor is tired and the beds were very hard and uncomfortable. I also got bitten by bed bugs on first night but after a room clean it all seemed fine.

The area is nice and convenient and the staff were very polite and helpful.

Family

6/10

Pleasant

16 Apr 2026

Mohamed

Small rooms, elevators at times were inconvenient and the bathroom is very outdated, although some parts of the hotel were newly renovated.

8/10

Excellent

16 Apr 2026

Heli

Lovely hotel in top location in Ginza. Breakfast was included which was amazing. Lots of facilities and amenities big plus. Had washing machines for only 600 yen a cycle which was helpful.
Room was quite snug and it was a triple room booked for 3 people. Beds were comfortable however small for sleeping with a 12 year old child. Cleanliness could have been improved a little but overall good value for money. I would use again however would book 2 rooms for two adults and two children.

Family_with_children

8/10

Excellent

15 Apr 2026

Darian

I stayed here a few months ago and had a completely different experience. My stay this time was not as great. Room was more worn. Staff who checked me in was very dismissive and felt like I was rushed through everything. I know I joined their Fujita membership club during my last stay but he “skipped” the screen to scan my QR code. This meant I didn’t get my free drink and late check out for this stay. When I tried to tell him that I was a member he said “thank you” but didn’t do anything else. I was not happy. Besides that, location in Ginza is great.

4/10

Poor

11 Apr 2026

Michael

Non smoking room smells like smoke. This is at best a 2 star hotel in a nice area (Ginza). Tiny room (even for Japan standards) mattress was very old and worn. It’s cheap for a reason - you get what you pay for.

10/10

Exceptional

06 Apr 2026

Harry

very clean

8/10

Excellent

03 Apr 2026

Catharina

Nice hotel in Ginza, very convenient but the room is pretty small. They have a very good breakfast though!

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

GIANNA

Great location and very kind staff

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Judy

Clean room

10/10

Exceptional

27 Mar 2026

Timothy

amazing location

Partner

8/10

Excellent

26 Mar 2026

Wai Hok

Good location. Rooms are a bit small. Glad to see a laundry on reception area.

6/10

Pleasant

25 Mar 2026

Bob

Our room was very very small with the bed right against the wall. I liked the duvet but had 4 well used pillows. Between the end of the bed and the wall is about 1 1/2 ft with hangers on the wall to hang clothes but we kept knocking them down to walk to bathroom or out of the room. No closet. The air in the room was hot and stuffy. The first night we tried to control temp and fan but unable to. I informed the front desk staff who said they control it. The woman went to the back and she changed the settings. But air remained the same. The breakfast was a big selection of cold food. No hot food. The staff was not friendly and appear to be overworked, helpful when needed. I have never seen a coffee pot/kettle with 2 mugs sitting on a shelf behind the toilet which we did not use due cleanliness. The location is great. Everything is super close.

10/10

Exceptional

20 Mar 2026

Rory

Would stay again.
Great location and staff. Quiet at night.

Self

10/10

Exceptional

20 Mar 2026

Rory

Nice rooms and excellent staff. Firm beds but I slept great. Would stay again. Great location. It’s quiet and could sleep very well.

Self

8/10

Excellent

19 Mar 2026

Kevin

Very convenient area near shopping and train stations.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Li Ting

Extremely conveniently located at the heart of Ginza shopping area. Near the subway station as well. There’s a self-help area at the lobby for all the toiletries items.

Friends

10/10

Exceptional

19 Mar 2026

David

Lots of fabulous restaurants near by. Loved the Ginza area!

Partner

10/10

Exceptional

18 Mar 2026

Beon Yeong

Prime location right infront of Ginza 6. Nothing fancy but had everything you need

8/10

Excellent

15 Mar 2026

Patricia Lynch

Great location for shopping and walking distance to Fish mkt.

2/10

Poor

14 Mar 2026

Glenn

Rooms are fine and location is ok. Not great if you have dietary requirements.

6/10

Pleasant

13 Mar 2026

YI-TE

Convenient location but cleanliness could be better

Family_with_children

10/10

Exceptional

11 Mar 2026

Miguel

Very close to shops and the central Ginza shopping district. Very close to major metro lines; just 25-30 minutes from Shinjuku area. Will definitely stay at this property on next visit.

Partner

8/10

Excellent

09 Mar 2026

Carmencita

Great location! If you plan to take a bus to Narita Airport, pick up at Marriot Hotel is real close by, 2-min walk.

10/10

Exceptional

09 Mar 2026

May

地點方便。附近就是銀座地鐵站。週边有很多商店。值得推薦。

10/10

Exceptional

05 Mar 2026

Michelle

7/11 very close. Ginza station also very close.

Family_with_children

10/10

Exceptional

03 Mar 2026

Barbara

Excellent location, beautiful rooms, friendly staff. I would gladly come again!

Self

10/10

Exceptional

02 Mar 2026

Adam

I stayed here for 5 nights while traveling to Tokyo for the Tokyo Marathon.
The hotel is located very conveniently in Ginza, close to many shops and restaurants.
Check in was easy. Staff were friendly. The room was small, but it was perfect for me as I was traveling solo.
Would definitely stay here again if I go to Tokyo again!

Self

10/10

Exceptional

02 Mar 2026

Angela

The hotel is nice. It is in a very convenient location. Everything is within walking distance.

8/10

Excellent

27 Feb 2026

Darian

Great location in the middle of ginza. Room was on the smaller side but very clean and standard for Japan.

Friends

2/10

Poor

25 Feb 2026

Arian

If I could give zero stars to this hotel I would
The rooms were extremely dirty which is odd for Japanese hospitality
I’ve used washrooms in the subway cleaner than the one in this hotel
I don’t believe the floors are vacuumed
The shower dials have soap scum on them
The staff on the last day or check out was very rude and aggressive. The only good thing about this hotel was their locker system

8/10

Excellent

24 Feb 2026

Janet

Staff was courteous. Nice amenities provided onsite, including self-service laundry & cloakroom (for holding luggage after check out, especially when you have a later flight).

Partner

10/10

Exceptional

24 Feb 2026

Fatima

The staff specially TANAKA who patiently helped us with our luggage’s to transfer to Osaka. In fairness all the staff had been great!

6/10

Pleasant

22 Feb 2026

Jacob Samuel

Nothing

6/10

Pleasant

19 Feb 2026

Dick

Something about the room made me cough badly.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Will

The room was spotless and I had enough space for my bag, the bathtub could of been slightly cleaner but it was still nice.

Self

10/10

Exceptional

14 Feb 2026

Yahel

Perfect location and a beautiful lobby that immediately sets the vibe. The hotel really stands out for its facilities outside the room, with great vending options and an impressive variety of complimentary cosmetics and amenities in the lobby.

Friends_and_family Friends

6/10

Pleasant

13 Feb 2026

Yuyan

Location is great but room and bathroom very outdated!

10/10

Exceptional

13 Feb 2026

Milton

Perfect!

Leisure Partner

10/10

Exceptional

12 Feb 2026

Monina

Clean, quiet, close to what we need in terms of food, shopping and transportation.

Leisure Family

6/10

Pleasant

11 Feb 2026

Vishal

Room was too small

10/10

Exceptional

10 Feb 2026

Ann

The Hotel is close to Restaurants, shopping and Metro. I couldn't find an exit from the Metro with a Lift so that was challenging. Super efficient staff and Room was good for one person but that was what I had booked. Very clean bathroom, comfortable bed and pillows. Tea/coffee facilities and small fridge was appreciated. Great to have a small seat and table.

Self

6/10

Pleasant

04 Feb 2026

Angel

The room was fine, I liked being so close to the ice machine as well.

Leisure Family

10/10

Exceptional

02 Feb 2026

Man Yi Agnes

Great location

Leisure Family

2/10

Poor

29 Jan 2026

Sabrina

Small

10/10

Exceptional

28 Jan 2026

Kassi

Hotel looks slightly different than what was advertised but it was still nice. The double bed room was very small which made luggage difficult. However, the temp and cleanliness was good. The location was good for tourism and taking the train.

10/10

Exceptional

27 Jan 2026

SHIH-CHIEH

Clean

10/10

Exceptional

23 Jan 2026

Kathleen Ann

Excellent location. Helpful staff. Nice but small room. Great extras. Lovely stay.

Leisure Partner

10/10