Courtyard Marriott Ginza Tobu Hotel

Japan , Tokyo
Chuo Ku, Ginza, Chuo-Ku, 6-14-10
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100 reviews shown

10/10

Exceptional

08 Mar 2026

Rupert

What I want to tell people about this hotel is there staff in all areas are absolutely amazing in their service. They’re finding this an attitude very important when you’re paying good money so I felt the weekday while it’s expensive was well worth it. It was nice to meet and be greeted every day by nice people hotel facilities where I sent barring the fact they didn’t have a spa center so honesty room, which was disappointing for a hotel of this class. However, all the other amenities were excellent and including the restaurants.

Partner

8/10

Excellent

06 Mar 2026

Jim

Too hot inside. Hear turn up too high. Set the room to 20C but doesn’t do much. The halls and areas outside room is hot

10/10

Exceptional

03 Mar 2026

Meiqi

Clean room, close proximity to shopping districts and public transportation.

Self

10/10

Exceptional

26 Feb 2026

Amba Bela

Clean room. VERY helpful staff. The hotel is centrally licated for tour pickups. Also the Family Mart 7 eleven were close for getting necessities. The onsite restaurant was great too

Partner

10/10

Exceptional

19 Feb 2026

ASHISH

The rooms were spotless and the staff was very courteous.

10/10

Exceptional

09 Jan 2026

Raquel

Room was clean and spacious. Staff was courteous. Would stay here again!

8/10

Excellent

05 Nov 2025

RAJESH

Did not have breakfast in the hotel. The rooms were clean. Staff was courteous. Shops nearby were a great help. This is why we prefer to stay at a hotel in the Centre of town.

Partner

10/10

Exceptional

12 Oct 2025

ALEJANDRO

Todo exelente, ubicación, atención, seguridad, comodidad, procuraría mejorar opciones del desayuno

Leisure Family

8/10

Excellent

10 Oct 2025

RAJESH

Overall as pleasant experience at the hotel

It was a good experience. The staff is helpful and tried their best to please. However the English language skills could be improved especially since the hotel represents an American chain. Breakfast was adequate and filling. However unusually expensive which encourages people to explore other avenues which abound around the hotel. The Ginza was very close by and all the famous shops were a walking distance away. Also getting trains took a while getting used to for a novice but in a day or two we could get around rather easily. Getting a Suica card on arrival was rather helpful and helped paying for verytrain tickets , in taxis and in almost every shop. Easily rechargeable in any railway station. Worth getting one on arrival. Credit cards are also very helpful.

Partner

10/10

Exceptional

21 Apr 2025

Katie

The buffet is expensive but it’s really the only feasible dining option for breakfast. Very geared toward Asian cuisine but some options were avail for Americans. Rooms are VERY small but there to sight see so weren’t in room but to sleep.

Leisure Partner

10/10

Exceptional

25 Feb 2025

John

Great stay!

Great hotel! Near so many shops and very easily accessible to the trains.

Friends_and_family Friends

8/10

Excellent

24 Jan 2025

Bobby

Best location

Leisure Family

8/10

Excellent

01 Jan 2025

Du Cam Ly

All round good stay. Buffet breakfast included in room price is convenient and good value for money. House keeping was excellent, and the team on the 10th floor were very helpful, and always did a wonderful job. Only complaint is that when I was checking in, and asked for an additional night stay, the male desk clerk said I had to book through the 3rd party online provider I had booked with, and could not book at the desk with him. I knew he was just being lazy (which annoyed me a lot), so I just let it go, and came down the next morning to book an extra day with the lovely lady at the desk. Please Marriott, get rid of the lazy staff like this, they are not good for your business. He was middle aged Japanese man with mostly grey hair, and could have booked an extra night for me, but could not be bothered. I was the only person at reception at the time, so he cannot use being busy as an excuse. Apart from him our stay was very good :)

Leisure Family

10/10

Exceptional

16 Dec 2024

Yiwen

Good location and friendly staff

10/10

Exceptional

28 Nov 2024

Dianna

Great location and excellent staff! This was a wonderful home base in Tokyo-- close to the subway, safe, clean, and a beautiful room. The breakfast buffet was great and we had great meals each and every time we dined in-house. One of our favorite hotels in Tokyo!

Business Family

10/10

Exceptional

23 Jun 2024

Cindy

The staff were very helpful as our flight was delayed getting there and ended up checking in at midnight. Staff was able to recommend great ramen place which opened til 4am!! Location also very convenient for shopping and getting around using the metro.

The staff were good in providing directions to places we wanted to visit (ie: restaurants, shopping....).

The 3 restaurants at the hotel were very nice. We tried only 2, ramen and sushi, and both were excellent!! We didn't get to try the beef place as lunch was only available Fri, Sat and Sun.

Leisure Family

10/10

Exceptional

08 Jun 2024

Sachin

Everything was top class!! Very clean, safe, in the heart of shopping district and close to subway.

Business Self

10/10

Exceptional

07 Apr 2024

Thomas

Super solid value, well located

Friends_and_family Family

8/10

Excellent

02 Apr 2024

David

Hotels.com reservation was in reliable

Booking was made thru Hotels.com but reservation was not in system. Fortunately hotel was able to accommodate us

Friends_and_family Family

6/10

Pleasant

11 Mar 2023

Clinton Chi Ngong

Rooms were very out-dated. Need renovation. Everything seems to be back in the 80s and room and corridor smells funny

Leisure Partner

10/10

Exceptional

11 Feb 2023

ERIC

Great location, and good service!

Leisure Family

8/10

Excellent

19 Jul 2022

Michiko

The people were very friendly and I am satisfied with the food. Location is quite good for me. The bathroom sink was very low. But I will stay there again.

Business_and_leisure Self

8/10

Excellent

30 Jan 2020

Ami

I loved everything about the hotel except, the window view was back of the hotel and the only thing I can see was the back of the tall building. I felt like I was in Manhattan.

Leisure Self

8/10

Excellent

26 Dec 2019

Shigeyuki

The hotel itself was nice but because of the constructions that is going on next door caused a bit of noisy situation

Self

10/10

Exceptional

16 Dec 2019

Daniel

A great place to stay in Tokyo!

Easy check-in, easy safe walk from train station, English friendly, great breakfast!!

Business

2/10

Poor

09 Dec 2019

Verified traveler

The bed is super hard. Very old hotel.

Friends_and_family Family

10/10

Exceptional

29 Nov 2019

Verified traveler

Location, Service and Comfort

Always amazing service, well maintained room, great location. This is one of a few that I consider as my base of operation while in Tokyo

Business

10/10

Exceptional

20 Nov 2019

Verified traveler

great location, nice frontdesk staff and F&B staff

Business Self

2/10

Poor

08 Nov 2019

Verified traveler

I specifically chose this Courtyard-Marriott Hotel because I am a member of the Marriott Chain and I was under the understanding that no matter how the booking was made, that I would get my rewards points.
I was totally disappointed to have learned when I checked out that this was not the case and that because I went thru expedia I would not receive membership points. Yet, when I arrived and checked in at the Hotel, I gave my membership number and they checked it properly and i was not told that I would not receive any credit reward points. So, staying in this highly expensive hotel for the value, considering that there were other much nicer and lower priced accommodations, i consider it to be a bad choice and one which I will not repeat during my next travels to Tokyo.
I hope you share this note with other so all can be alert of this total misalignment and what I consider to be a deceitful practice.

If I won't received rewards points, then tell the clients up front before the reservation is made, so other options can be considered.

Regards and thank you for the chance to express myself and provide feedback.

Ernesto Lau
Marriott REwards Membership 130829908

Business Self

10/10

Exceptional

03 Nov 2019

Maria

Great attitude of service showed by Restaurant “FIORE” Staff, Front desk very kind and helpful (well managed reservations at restaurants and cultural events (musical).
Our only issue was that 5th floor rooms are facing to a wall. We had our window facing a wall.
Many thanks!!

Leisure Family

4/10

Poor

16 Oct 2019

Verified traveler

Do yourself a favor and spend an extra $50 and stay anywhere else. I stayed there my partner and we were so disappointed. We assumed we would be staying at a Marriot with the same comforts as a United States Marriot and we did not. The hotel itself is old and outdated, the hallways smelled terrible. Our room was spacious, the air conditioning didn’t work, the bathroom smelled like mildew, the shower curtain was beyond disgusting. The employees were very helpful and the buffet in the morning was the only positive thing about the entire experience. I will never stay here again.

Partner

8/10

Excellent

12 Oct 2019

Sam

Fantastic location and a very easy walk from the Higashi Ginza station. Getting there via train / subway from Narita or Haneda Airports is very easy. Rooms are typically small for a Japanese hotel but very functional.

Leisure Self

6/10

Pleasant

08 Oct 2019

Verified traveler

Rooms not hallways not the cleanest. More like a 2 star hotel. Staff are great and helpful.

Business Self

8/10

Excellent

13 Sep 2019

Luisito

A nice week long stay - convenient and accessible

The hotel is perfectly situated. I just wish that all their rooms would have an automatic free breakfast buffet. My hotel room is WAY too small. Its 13.3 square meters. I did not really check the size of the room when I was booking. Anyway the hotel is near the places I need to go to in Ginza. Though the hotel itself has the vibe of being a little on the older side, there is some construction beside it that may be an extension of this hotel. So a lot of things to look forward to with regards to this hotel. But all in all I'm happy with my stay in spite of the size of the room and bathroom. Though the rate can be friendlier like other hotels in the area, the location is quite convenient. The hotel staff was quite helpful and knowledgeable of English. This makes up for everything that the hotel lacks. Kudos to the people!

Friends

10/10

Exceptional

09 Aug 2019

Verified traveler

The high level of customer service. Lobby seats and also decor

Business Self

10/10

Exceptional

02 Aug 2019

Verified traveler

Great location, good service, WiFi and breakfast were nice. Not sure why Marriott pricing is so outrageous compared to Expedia!

Business_and_leisure Self

10/10

Exceptional

28 Jul 2019

Felix

Staff and food were exceptional, the location had easy access to transportation and shopping venues.

Leisure Self

10/10

Exceptional

15 Jul 2019

Vijay

Vijay168

I have only good things to say about our stay at Courtyard Marriott at Ginza. The only improvement would be a bar with better bar food (little tasty bites).

Partner

10/10

Exceptional

11 Jul 2019

Verified traveler

Great location in Ginza. Close to shopping and great restaurants!

Business Self

10/10

Exceptional

25 Jun 2019

Verified traveler

Breakfast buffet is fabulous. Staff is friendly and helpful.

Business Self

10/10

Exceptional

24 Jun 2019

Verified traveler

Everything was great, including the buffet breakfast.

Leisure Friends

6/10

Pleasant

22 Jun 2019

Verified traveler

The room I was given was tiny. I compared it to a colleague's room, which ws twice as large.

Business Self

4/10

Poor

05 Jun 2019

Verified traveler

Apart from the staff, who were very accommodating, I felt the property is in desperate need of a refurbishment.
My first room was 11sqm, for JPY24000/night! I asked to change and was charged JPY5000/night extra which I paid because there was just no room.
My room was 21sq meter which was a better size. But because it was so old, it felt dirty and the plugs were exposed behind the bedhead and didn't work. There is no USB port in the room or the TV, so I had to go buy an adapter.

Business_and_leisure Self

10/10

Exceptional

04 Jun 2019

Korbchol

Definitely come back again

We arrived at the hotel about 4 hours before check-in time. So we left our baggages at the concierge and went out for lunch and some shopping. When we returned, all our six baggages had already been sent to our rooms. That exceeded our expections! Great services. Great hospitality.

Good service mind.

Family

10/10

Exceptional

02 Jun 2019

Joe

This Marriott hotel gave my family a great experience and location. The staff were always willing to help which made our stay that much more relaxing and enjoyable. The only negative I have is the bathroom worked out but was a bit tight in comparison to other Marriotts.

Leisure Family

8/10

Excellent

11 May 2019

Verified traveler

Gym in Ginza!

Small room, a single. But that is typical in Japan. Everything was fine. And how great to have a gym!

8/10

Excellent

24 Apr 2019

Wilson

Great location!

Very conveniently located hotel near the subway, shopping, and sites like Kabukiza. The breakfast was excellent as was the service. The room was small but clean and comfortable. I would definitely recommend for business due to great location.

8/10

Excellent

23 Apr 2019

Verified traveler

Nothing particular. good service, good location, good everything

Leisure Self

10/10

Exceptional

21 Apr 2019

Verified traveler

First time staying here. The room at the top floor. A little small, but very nice and clean. Walking distance to everything in Ginza and Tsukiji. Will stay again.

Business_and_leisure Self

10/10

Exceptional

18 Apr 2019

Nuttakorn

Hotel wasp-acted in good location very closed to Ginza six. Located in the center area for Ginza. The Hotel staff very helpful for recommend, and make a restaurant' s reservation.

Family

10/10

Exceptional

16 Apr 2019

Rebecca

Perfect location and wonderful, friendly staff

Location was fantastic, in the heart of Ginza, very close to Ginza Six. The staff were very helpful, helped me mail a package and several letters and postcards. The room was very clean and comfortable. Breakfast was nice, and they even had some gluten free bread, which I appreciated. Also the hairbrush they included with the toiletries was the best!

6/10

Pleasant

15 Apr 2019

Verified traveler

Perhaps it was high time during our stay, there were limited rooms available so we ended up paying a lot for their smallest room. Gentleman at the front desk seemed like he was having a bad day. No eye contact, not smiling and not keen on helping out. Other than that, hotel is located in a prime location and the rooms were very clean.

Partner

8/10

Excellent

13 Apr 2019

Chi Keung Frederick

Will Stay Again !

Good hotel for business trip, location is very convenient for meeting in downtown Tokyo.

10/10

Exceptional

24 Mar 2019

Verified traveler

Great location, extremely friendly staff. Excellent amenities

Business_and_leisure Self

10/10

Exceptional

10 Mar 2019

Kevin

Great for business in Tokyo!

great staff and superb location

6/10

Pleasant

24 Feb 2019

ROBERT

Rooms were smaller than normal for this price range.

Business Self

10/10

Exceptional

15 Feb 2019

Verified traveler

The location is perfect in Ginza. Rooms are small but very clean and have lots of nice amenities.

Business Self

10/10

Exceptional

01 Feb 2019

sharon

Amazing Stay!

Location was fantastic!!! Breakfast was superb. Service was also very good

10/10

Exceptional

06 Jan 2019

Joe

The property is well located and although the physical infrastructure and rooms are a bit dated the level service I received made up for it. In particular I appreciated that they accommodated a very early check-in for me. As well, I tried to use the gym one morning but the door was broken and my card wouldn't scan and nor would the cards of the bell staff. There was a French bellman who took me through the back way reserved for staff use which recognize isn't per usual operational procedures, but by slightly bending the rules he allowed me to get my workout in rather than turning me away after my repeated attempts to access. Overall a pleasant stay.

Leisure Self

10/10

Exceptional

12 Dec 2018

Dmitrii

Excellent hotel in its class

Great hotel! Very nice location, very clean, excellent breakfast. Stayed here many times.

8/10

Excellent

12 Dec 2018

Verified traveler

Good business hotel

Booked room last minute for a 1 night stay. Not the most spacious room, but looks clean and hotel has a good location in shopping area. Will probably book again for future business trips.

Partner

6/10

Pleasant

03 Dec 2018

Carlos

Good hotel for the price

The food was not very good the hotel itself was ok.

10/10

Exceptional

30 Nov 2018

Hor See

I like it

Near the center Ginza and walkable to shinbashi or yurakucho JR yamanote line. The best thing about the hotel is probably the service. People also speak very good service

10/10

Exceptional

10 Nov 2018

Ian

4.5 stars, would do it differently next time

This is a great place, however unless you are really set on staying directly in the Ginza area - there are cheaper options that are just as good. This place is amazing though for what it is. Personally, I would stay around the Asakusa area and just metro it into the Ginza area.

10/10

Exceptional

04 Nov 2018

Sarah

Great location and friendly staff! Staff has no problem speaking English :)

8/10

Excellent

21 Oct 2018

Verified traveler

Great location in Ginza near shopping and many dining options.

10/10

Exceptional

12 Oct 2018

Verified traveler

Friendly and hospitable staff. Convenient location. Great breakfast.

10/10

Exceptional

30 Sep 2018

Verified traveler

Best choice we made at the last minute. Close to everything. So clean, safe and great staff!

6/10

Pleasant

23 Sep 2018

yumiko

Even this is in Tokyo, the single room I stayed in was very small. If you charge average $200 a night for this room, I better not come back here. There are prenty hotels in Ginza area which offers better amenity over all. The staffs are nice and friendly, especially women staffs who took care of luggages and people who takes a airport bus. Another items this hotel is missing are sitting area on the first floor.

6/10

Pleasant

18 Sep 2018

Verified traveler

Small rooms. Breakfast is good. Nice location.

10/10

Exceptional

16 Sep 2018

Verified traveler

Professional and friendly staff. Great location. Thank you for another pleasant stay.

8/10

Excellent

15 Sep 2018

Elsie

The room was a tad bit small for my comfort and to include the restroom as well

2/10

Poor

03 Sep 2018

Verified traveler

It is an old n rather rundown hotel. Terrible for It’s pricing.

10/10

Exceptional

14 Aug 2018

RONALD

Breakfast is great. Proximity is Ginza and Tsukiji is very good while also being slightly separated so as to be very quiet and peaceful. Bed sheets had lint and hair which should have been cleaner.

Friends

10/10

Exceptional

13 Aug 2018

Verified traveler

Great location. Spacious room for a Ginza hotel in this price range. Friendly staff. Enjoyed the breakfast.

Friends

10/10

Exceptional

12 Aug 2018

Verified traveler

Staff was wonderful. Breakfast was also very good.

Friends

10/10

Exceptional

09 Aug 2018

Jason

Nice Ginza Hotel

A great hotel with impeccable service level.
Arrived earlier and dropped our baggage off at the counter.
Returned at 5pm after meetings, wanting to check in and get our bags.
To our surprise, the counter told us they have checked us in and our bags are already in our rooms!
This is the first time i had such a nice gesture from a hotel, and trust me when i say i stayed at countless hotels before...
Will definitely return again when i have business trips to tokyo!

10/10

Exceptional

08 Aug 2018

Verified traveler

Great hotel with strategic location

Five star hotel experience with top class service. I am very happy to stay in such hotel.

8/10

Excellent

05 Aug 2018

Chao

Convenient location, clean hotel, nice staff

Great location, 15 walk to Tsukiji market, and 8 mins walk to Higashi Ginza metro station. Easy to go anywhere. I have a status with Marriott, but unable to earn points because it's booked through Hotels.com. however, hotel staff gave me free breakfast.

6/10

Pleasant

03 Aug 2018

DELIA

The Air Conditioning is bad.

The toilet ... odour... The air conditioning is very bad, no fresh air, very hot during our stay. After complained at the 2nd day, the hotel placed a fan in our room, but still very hot. The on shift manager was very helpful to come with techicion to check then arraged additional room. Staff speak good English.

Family

10/10

Exceptional

27 Jul 2018

Chih Yuan

Excellent!

Very good stay experience!

10/10

Exceptional

24 Jul 2018

EI EI

We had a great experience at the hotel.
The staff at the hotel are very helpful and services were great.

Family

10/10

Exceptional

24 Jul 2018

Verified traveler

The property was very convenient with shops, restaurants and transportation within a block. I also appreciated the bonus of having a free phone to call the United States. What a treat!

10/10

Exceptional

28 Jun 2018

I had a great upgrade, terrible view.

I was complimentary upgraded to a king bed, but the outside view was horrible, it faced other buildings. Rooms are small and bathrooms were extremely compact. Staff and hotel were great overall. The breakfast buffet was excellent.

10/10

Exceptional

20 Jun 2018

Verified traveler

Very clean and centrally location for all local attractions

6/10

Pleasant

04 Jun 2018

Verified traveler

Room was way too small

6/10

Pleasant

24 May 2018

Saugato

Felt like a Japanese budget business hotel. At Marriott prices. Also, no front desk integration of SPG and Marriott memberships. A great area, good staff. Just not worth the price it charges. Even in Tokyo.

8/10

Excellent

21 May 2018

Verified traveler

The room was too small.

10/10

Exceptional

17 May 2018

Mark

Would Stay Again for Sure!

Great location between Ginza and Tsukiji fish market. The rooms were clean, great AC, really nice water pressure and the staff was super friendly.

10/10

Exceptional

10 May 2018

Verified traveler

Proximity to everything - so convenient, competent and friendly staff.

8/10

Excellent

01 May 2018

Verified traveler

Close to Ginza - good shopping location

Good location close to ginza and most shopping area, easy walking to most of the public transport, breakfast were excellent

10/10

Exceptional

29 Mar 2018

Verified traveler

Very convenient for shopping dining and airport and train accessability

8/10

Excellent

24 Mar 2018

Verified traveler

good location, reasonable price

I recently stayed in this hotel for 3 nights and enjoyed the experience. The location is excellent, close to Ginza shopping district, Tsukiji fish market, subway station and about 20 mins walk to the palace and Tokyo station. I booked the economy room from Expedia, the cost is reasonable, but room is very small, even after an upgrade for my gold membership at Marriott. The hotel staff is very friendly and helpful. The airport shuttle has a stop right in front of the hotel

8/10

Excellent

07 Feb 2018

Verified traveler

Dated but still lovely stay ..

Hotel little dated but still clean and comfortable. Wifi was strong and good. Room on the small side but if you spend most time outside then it's fine. Breakfast was good and overall good service from staff. Close to shopping street and subway.

10/10

Exceptional

05 Feb 2018

Verified traveler

Nice hotel and close to everything

I loved everything and everyone except one concierge who was a bit snobby and didn’t feel comfortable asking him questions.
Not suitable for this hotel.

6/10

Pleasant

23 Jan 2018

Verified traveler

Not a very pleasant stay

I think I had paid a higher price than certain other guests using same type of room, but was offered perhaps the least preferred room (window looking at pipes and couldn't see the sky), even when I arrived within the first hour of normal allowed check-in time.

8/10

Excellent

02 Jan 2018

Verified traveler

Great area to stay in. Nice hotel. Within walking distance of great shopping

Family

10/10

Exceptional

31 Dec 2017

Shirish A

Ms Yui is the Best at Reception.

Ms. Yui (spelling may be wrong) at Front Desk is the BEST in helping Guests. This was my first time to Tokyo and she goes an extra mile for zguest.

10/10

Exceptional

29 Dec 2017

Nimrod

Highly recommended

Short walking distance to the shops in the main shoppig area of Ginza.
Also walking distance from the Ginza station.
Small room but comfortable and very clean and functional. Excellent hotel condition. Buffet breakfast is great.

10/10

Exceptional

29 Nov 2017

Verified traveler

Nice location, just a couple of blocks away from the Higashi-Ginza subway station (exit A1). The hotel is steps away from the major shopping district in Ginza.

Partner