The E-Hotel Makati

Philippines , Metro Manila
METRO MANILA, 906 A Arnaiz Avenue, San Lorenzo Village
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50 reviews shown

6/10

Pleasant

30 Jul 2025

Carlota

There’s a peculiar “stench” along the hallways especially in the mornings.

2/10

Poor

10 Jul 2025

Milrose Grace

Not Ideal for Families or Groups

I wouldn’t recommend this place for families or groups of friends. The atmosphere is more tacky than welcoming, and the overall experience left a lot to be desired. It’s pretty noisy at night—both from the street and from neighboring rooms. You can easily hear everything happening through the walls, which made it difficult to relax or sleep. There are also no connecting rooms, which is a big issue for families or friends who want to stay close. On top of that, you're paying for a place that definitely isn’t worth the price. If you're looking for a peaceful, comfortable stay without wasting unnecessary money, this isn’t the spot.

Friends_and_family Family

10/10

Exceptional

05 May 2025

chien-yi

Greeted with warm smiles and accommodating service. Room was cozy and perfect for a relaxing stay. Location is convenient and easily accessible to nearby malls. This hotel is an absolute 10/10! If only I could give a 100 stars, I definitely would!

(Bonus: One of the hotel staff is really charming, just like a Korean oppa in a kdrama! Super duper crush 😍)

Leisure Family

10/10

Exceptional

16 Apr 2025

Friendly staff, room is clean and very comfortable.

Leisure Self

2/10

Poor

21 Mar 2025

Edward

The worst hotel ever

Self

2/10

Poor

10 Jun 2024

Shella Anne

It was hell staying at this hotel.My time was waisted from the initial hotel,The Beacon, we had to transfer to E hotel, then they charge us for $35 (P2,000) for children as extra person staying.They told us to pay cash & they didn't give us the receipt.The room we stayed had so many issues from aircon leaks, shower was dripping,the whole floor flooded while showering,my 8 yrold almost slipped.There's no rag for the shower & the whole bathroom had molds and stains and open holes on the ceiling. No AC on the hallway.Then they transferred us to a down grade room, still with AC leaks, ok with no tub but the ceiling is broken, tiles have dark stains and molds even the lavatory. Then my kids and I got insect bites last night. I can show all pictures when necessary. The internet was limited to 4 guests and it was cut short, the maintenance was not there. The Manager is on leave and there's no supervisor too;( so frustrating!!!

10/10

Exceptional

28 Mar 2024

Elton

Very clean and accommodating

Leisure Self

10/10

Exceptional

19 Mar 2024

Billy

Very quiet, great friendly staff and close to all shopping facilities and appointments we had in Makati. Would definitely stay again

Business_and_leisure

6/10

Pleasant

14 Dec 2023

Saturnino

I like that it's near everything, the malls, the banks and restaurants. The only thing that is not likeable is the noise from the cars that pass by the hotel. Seems like the surrounding is not as clean as expected because it's in the Makati area. But overall the stay in this hotel is pleasant and worthy enough to let you stay there again.

Business Self

6/10

Pleasant

24 Sep 2023

Verified traveler

Not so good..

Self

10/10

Exceptional

16 Dec 2022

James

From the outside you would never expect what is inside. We we amazed at the cleanliness and the appearance of the property. Five stars for the property and ten ( if possible) for the friendly and accommodating staff.

Leisure Family

4/10

Poor

03 Dec 2021

Paulino

1st staff was nice and friendly, very helpful, but the hotel is disgusting...need lots of repairs, molds everywhere...electrical plug in bathroom hanging....dirty carpets...walls are dirty...elevator disgusting...over-all...needs to be shutdown and health and safety inspections be alerted...

Business_and_leisure Family

6/10

Pleasant

06 Mar 2020

Verified traveler

It was ok . The room was pretty good , the break fast not so great

2/10

Poor

12 Sep 2019

john c

Was sexually harassed

This is without the worst hotel experience of my life. I rented for a friend that they turned away because the friend didn't have a credit card even though hotels.com approved it. The friend was pregnant, had gotten stuck at the bus station, had to walk there in the rain, and ended up having to sleep on the bus station floor because of the arrogance of the staff. Then the following day the staff openly lied to hotels.com saying that the person never even showed up despite them identifying to her that they had her reservation. I have contacted an attorney regarding this issue both towards the hotel and hotels.com for their lack of safety and concern. As an educated and even minded american, I am not prone to over dramatization, but I genuinely hope that the something negative happens to this hotel and to hotels.com because of the way they dehumanized, offended, and harassed both myself and my educated pregnant friend. If you use this hotel then you are saying that you are ok with sexual, physical, and gender harassment happening. If you have children and stay here willingly, then you are saying that you don't care if harassment or abuse happens to them by others.

Friends_and_family Friends

6/10

Pleasant

14 Jul 2019

Verified traveler

No complimentary water, tea bags or coffee. Forgot my wake-up call request. Not as good as it used to be a few years ago.

4/10

Poor

10 Jun 2019

Verified traveler

Not as it is in the pics

One star for its strategic location near malls, two star for cool AC and clean towels.
I will be talking about the room we stayed.
Too dark, no windows, one bed for three people? Wut? Front desk said it was a queen bed, but it was only a double bed. Carpet is muddy, smells old, lift is old.
Not for staycation. I hope this hotel won't appear when people search for a staycation place.

Family

6/10

Pleasant

16 Apr 2019

Felipa

Air Conditioning ( coldness) not so satisfying.
CR- better if we have bidet and please provide toilet paper.
Also, costumer will be happier if you have complimentary water and coffee
.
Thank you.

8/10

Excellent

28 Jan 2019

Michael

Family Engagement

As usual, a convenient, inexpensive hotel. No frills but a good place to lay your head. Not the first time for us, we will be back.

Partner

8/10

Excellent

05 Jan 2019

Allen

Pros
Good location. Everything is within walking distance. Great staff. Fast check-in/check-out. Room was a deal with the price I paid. Value for money.

Cons

Hotel is a bit old. There were mosquitoes in my room.

4/10

Poor

21 Dec 2018

Verified traveler

Outdated, dirty, smelly, but in a good location

Stayed in a room with 3 queen beds. Carpet stinks and tile floors in the bathroom had some mildew. TV in the room didn’t work despite multiple attempts. Very UNRELIABLE wi-fi. The entire hotels looks very run down. On the upside, it is in a very good location just across from the Ayala malls/ Greenbelt. Parking is virtually non-existent— they only had 3 parking slots available for the entire hotel’s guests.

Overall, would NOT recommend thos place. Stayed here because we had had some drinks, and didn’t want to drive back home drunk. Just slept in for a couple hours and left right away, thank goodness. Hotel staff were friendly and prompt, but not enough to make up for the hotel’s shortcomings/ faults.

Partner

8/10

Excellent

28 Nov 2018

Verified traveler

It was a great location

2/10

Poor

20 Nov 2018

Maria

It was so old and smelly, I booked 2 room since there's 5 of us and each room had 1 towel, daily housekeeping doesn't replenish anything unless we ask for them. The front desk ladies are ok but, it was not a good stay, I also believed that there is no hotel manager assigned at this place.

Friends_and_family Family

8/10

Excellent

26 Oct 2018

R.Urbi

Close to eating and shopping places. Convenient and relatively clean. Staff are very good and very helpful.

4/10

Poor

27 Sep 2018

John

Not a kid friendly hotel

Foul smell everywhere

Family

10/10

Exceptional

17 Jul 2018

RUDANNE

NICE HOTEL

6/10

Pleasant

22 May 2018

Darrell

Not want I expected

A safe reasonably priced place to stay. Could be better. Will look for another place next time.

8/10

Excellent

05 May 2018

Verified traveler

Good location. Fair price. Clean/nice room. Staff okay. Shower not ideal for long people.

6/10

Pleasant

23 Dec 2017

Verified traveler

Good Enough For Short Stays\n

Some unusual locations for some of the room's light switches (concealed between mattresses and wall), very low ceilings in showers. I'm a little taller than average so it was a little challenging standing for showering. The water pressure and flow were quite a bit lower than usual, but over all none of the issues were a deal breaker as a budget Asian business hotel.

6/10

Pleasant

10 Nov 2017

Verified traveler

The hotel room is old. Although it’s a bit clean, the walls need to be fixed as the paint is sloughing off. The bathroom was a 2/10 since there were strands of hair left in the tub and we haven’t even used it yet! Ok 0/10. The dining area wasn’t what I expected from the pictures. IT WAS JUST RIGHT IN FRONT OF THE LOBBY as opposed to being in an enclosed space as a proper dining area as shown in the pictures. It was really just steps away from the lobby. I have to give credit to the staff though because all of them were warm in accommodating our needs. Fix your hotel rooms and the cleaning services please.

10/10

Exceptional

16 Oct 2017

ronald

Comfortable

Very nice!

Family

6/10

Pleasant

17 Sep 2017

Verified traveler

Great but noisy outside

Staff are friendly and helpful. Location is great to greenbelt area. Room space is nice however, water pressure in shower not good, the water leaks all over the toilet. Noisy from outside with construction going on the other side of the road and very noisy cars.

6/10

Pleasant

11 Jul 2017

Verified traveler

Never again.

The room needs cleaning and refurbishing. It was the worst hotel i have ever experience. And, i felt cheated when made the booking as the price was shown much lower and was charged an extra 68% for taxes??? Really, the stay wasn't worth the price i paid for. Never again.

Family

8/10

Excellent

13 Jun 2017

Robert

We will stay here again

Great location. Close to where we had an appointment. Hotel itself was nice. Good food and staff service was good. Room had a couple of maintenance issues.

Family

10/10

Exceptional

10 May 2017

Yusuke

Good location good hotel

I think if you have a limited budget and just want to stay at the center, I believe this is the hotel you should pick.

6/10

Pleasant

30 Apr 2017

Verified traveler

Secret Gem within the Makati CBD

Our main purpose is to just spend the night here as we intend to go around the city on daytime and it ticked all the boxes (quiet, comfortable, accessible, 24-hr service...).

10/10

Exceptional

16 Mar 2017

Verified traveler

location is very good.close to greenbelt.bed big

in the centre of the Makati city.colse to greenbelt

4/10

Poor

16 Mar 2017

ERIC

Hotel Review

The hotel service was great and staff was nice, pleasant. The issues I had with this hotel were they advertised airport shuttle service to/and from airport. That was not TRUE. When I brought it up, all they said was \"I am sorry sir\"..and the cab ride was expensive (500 pesos-overcharged for distance)
Also the wi-fi didn't work which was to be expected. They did honor the free breakfast at least.

Family

8/10

Excellent

13 Mar 2017

liezl

Great location

Great location , 2 double very comfy beds . Shower and bath badly designed as water was leaking all over the floor . Guests also needs earplugs if occupying rooms by the front of hotel , right by the main road . Staff are friendly tho and very efficient . Overall this is a good hotel , good value for money.

4/10

Poor

09 Mar 2017

Jon Fisher

Overnight in Manila

Assigned a room without a window
Good location in Makati and was affordable

4/10

Poor

03 Mar 2017

Verified traveler

Location was good.

Bathroom was dirty, it had molds around the tub. The water pressure in the shower was so weak. Breakfast was advertise to be at 6 am but when I went down for breakfast at exactly 6 am due to an early flight out, they told me that the chef was not there yet. They had coffee cups in the room but no coffee maker or coffee pockets. Will not stay there again.

10/10

Exceptional

25 Dec 2016

Alvin

Near malls and businesses

I booked 2 rooms for my employees that needed to attend a meeting at our headquarters and this hotel provided what I needed for them. Hotel is walking distance to the mall and a few blocks to the office. Facade could better but service is great and location can't be beat.

8/10

Excellent

07 Dec 2016

Koh

A good stay still.

The stay was good especially when the service staffs were very polite.
However, the leaking of the bathtub left me constantly to have to call the front desk. The staff had done their best to clean up though. WiFi proved to be a problem especially for me as I need to use the Internet frequently.
Other than that, the stay was good for me. Will consider again if they improve the WiFi system.

4/10

Poor

01 Dec 2016

Helen

No wifi in room. Bath room need major repair the water from the shower/tub spills into the floor. You need thick bathroom rug so u won't step into flooded floor the whole day/night.

Family

2/10

Poor

13 Oct 2016

Verified traveler

Conviance, from airport

Hotel IT net work are back, bont have meeting room , and breakfast are lousy

2/10

Poor

27 Apr 2016

Ann

Experience

Hotel is not clean enough for us to even set down .
We checked out with in hours . Stayed at Dusit Thani instead.

6/10

Pleasant

27 Dec 2015

Tyler

Substandard with good location

Room looks good upon entering but then you notice things.. dirty, stained pillows, windows don't close all the way so bugs and sound get in easily, sink didn't drain properly, bed was small and hard. Overall probably wouldn't stay again for the price. Rather go to the Eurotel down the street for half the price.

Partner

4/10

Poor

27 Jul 2015

Vernie

Disappointing Stay

The room smells like someone had been smoking in the there, even though it was supposed to be non-smokingroom. The toilet paper was not provided only when requested by guest, and the worst thing was the bed with full of reddish stains on, starting from the scrunch up white bed sheets, the pillows, and the quilt cover. When I asked the housekeeping he said it had been clean but I can see a lot of hair on the bed. I also requested a hair dryer and waited 15minutes for them to deliver it to the room, also it shorted and blew up as soon as I plugged it in. So I am never coming back to this hotel and would happily add extra money and stay somewhere else in the future. Don't waste your money here!

Partner

8/10

Excellent

07 Apr 2015

Verified traveler

It's location was great just walking distance

Got to celebrate the Holy Week at Greenbelt area amazing service

2/10

Poor

29 Dec 2014

cecil

very bad.

This is the dirtiest place I have ever stayed. The beds were so bad I thought about sleeping on the floor but the floor was so covered with grease I just sat in the chair all night.

Family

2/10

Poor

30 Nov 2014

Verified traveler

Needs Improvement

Airconditioning is not working properly, capet is filthy and needs to be replaced. Bathroom sink is not even hooked to the plumbing...need to put waste can to collect the water drips...

Family