Gervasia Hotel

Philippines , Metro Manila
Makati City, 152 Amorsolo Street
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50 reviews shown

4/10

Poor

01 Jan 2026

Jess

No ameneties at all, lack of professionalism

6/10

Pleasant

24 Sep 2024

Nathan

Photos didnt accurately match the room condition. Bathroom was not very clean. Staff were friendly and polite.

4/10

Poor

30 Jul 2024

RUBEN II

The property/hotel is not well managed and maintained. Lacking basic needs during our stay: no towels ( i have to asked), no soap, no landline to contact reception, toilet seat is not matching or too small.

10/10

Exceptional

19 Jun 2024

Kenneth

The deck person was wonderful. The reservation did not show up on hotel.com but after some time she found it on Expedia very professional I arrived at 9:00 pm and was given very nice room.

Partner

8/10

Excellent

14 May 2024

Paul Andreas

I have been staying at this hotel regularly over the past few years. It's very conveniently located, safe & friendly and very reasonably priced

Leisure Self

10/10

Exceptional

28 Dec 2023

Benedict

Excellent for a stay near the CBD and eateries.

We have being staying at the Gevasia for 10 years and have consistently been looked after very well.

Partner

10/10

Exceptional

27 Dec 2023

Benedict

Great stay for Christmas

My wife and I have stayed here for the Christmas holidays for 8 years and have had a great time each and every stay. It's walking distance from where we want to go and is surrounded by eateries with a large upscale shopping center a few minutes walk away.

Partner

8/10

Excellent

11 Dec 2023

Catherine

It's near the shopping malls, however, no hot water in the shower.

Leisure Friends

2/10

Poor

14 Oct 2023

Imelda

Confusing

It is horrible, the front desk said, my booking can’t be found at hotels.com, but when I tell her try to find it in expedia because they are the ones charging me.

Partner

2/10

Poor

22 Aug 2022

Karl

most gear in the hotel didnt work
no hot water
tv reception non existent
not very clean
a/c not working

Business_and_leisure Self

4/10

Poor

24 Dec 2021

Paulino

Found cockroches, bathrooms accessories loose, not clean...unsafe conditions

Business_and_leisure Self

10/10

Exceptional

19 Dec 2021

Benedict

No.1 Choice for Business or Leisure in Makati

This has been our No.1 hotel of choice for 8 years. It offers great options for business and leisure with a widest variety of eateries from genuine Japanese, Thai, Indian, Chinese, Singaporean and a fusion of everything else within a few minutes walk of the hotel. The staff have rotated in 8 years but they have always been helpful and particularly sensitive to the needs of guests.

Business Partner

10/10

Exceptional

18 Dec 2021

Benedict

The Best all-around hotel in the area.

My wife and I have over 45 nights at the Gravasia over the past 5 years even though there are many other hotels in the same area we keep coming back to it.

Partner

8/10

Excellent

03 Dec 2021

Paulino

Staff was nice, friendly and helpful but room bathroom doesn't have a shower curtain that makes the bathroom wet allover when someone uses the shower because of its small size, also find 2 small cockcroaches lurking in toilet seat...

Business_and_leisure Family

10/10

Exceptional

21 Mar 2021

Benedict

Excellent hotel especially during covid.

Safe and secure is what my wife and I felt when we stayed at the Gervasia Hotel during the covid pandemic. We had stayed at the Gervasia before and even with the restraints of covid, the excellent service came through. We will not hesitate to stay here again.

Business Partner

2/10

Poor

17 Jan 2020

Verified traveler

First, when I reached Pangloa, nobody there has heard of the hotel given the long name it has. This was in December 30,2019.

I later found out that there was no number on Expedia for me to contact the hotel.

I contacted Expedia through Online Chat using the WiFi of a nearby McDonald's. Even the agent couldn't find any means to get a hold of them.

I waited for half an hour for Expedia to sort this out. Still they couldn't since it was peak season, New Year's. So I asked for a refund and I had to drag my bags on the sands of Alona beach looking for vacancies which I found.

I was in touch with Expedia the whole time and finally they said they can't refund. Not even coupons to for next bookings (I have been using Expedia for over 5 years.)

Lealyn from Expedia just gave me the phone number which the hotel finally put on the Expedia listing and they simply asked me to call. Ending her email with \"Thank you for choosing Expedia.\"

I made the booking through Expedia and it was their fault they listed hotels with no phone numbers or exact locations.

I called the hotel but they said they don't know of Expedia and that they are mostly an AirB&B.

Worst service ever.

There was no phone

Leisure Partner

2/10

Poor

17 Jan 2020

Verified traveler

I was staying in room 207A and there was a mouse in my room.

I have a video of it.

Business Self

4/10

Poor

06 Jan 2020

Verified traveler

It is apparent that the staff especially the two receptionists are untrained in customer and are under-paid.
They won’t help you in any sort of problem solving. When you ask for directions in the city, they would immediately answer that they don’t know without even trying to find out first.
Don’t expect anything from the staff or you will be disappointed.

Business Self

6/10

Pleasant

09 Oct 2019

Verified traveler

Average accomodation

The property is quite conveniently located. It's around 30min drive from the airport and 12min walk from greenbelt mall. There is also a 7-11 steps away from the property and a bistro at the ground floor.

The property is quite dated but clean. I found the water pressure too low (but this seems to be a common issue. I encountered the same problem in other hotels in Philippines too). Some people may find the aircon too loud. Shampoo, soap and towels are provided but not toothbrush and toothpaste.

2/10

Poor

26 May 2019

Verified traveler

Nothing, they don’t even change towel bedings and A/C is not working well.

Business_and_leisure

8/10

Excellent

10 Mar 2019

Edward

Hotel location

Just good enough but room not big enough

8/10

Excellent

01 Apr 2018

Eleanor

Overnight Stay

This hotel is good, price is good, room is updated. I had the studio and it was perfect for one.

10/10

Exceptional

14 Mar 2018

GIRLIE

Good

If they vould make their check in time earlier than 2pm that would be great.

8/10

Excellent

10 Mar 2018

MARIPET

Close to

Close to Greenbelt area. Limited choice of breakfast menu and mainly Filipino-style breakfast menu. Should have at least 1 continental style breakfast such as butter/jam and toast. Carpet needs some thorough cleaning. Shower water pressure very good. Comfortable beds, bathroom clean

Family

10/10

Exceptional

05 Mar 2018

Patrick

Walked in

Found deal online, hotel staff was very friendly and waited patiently while I found better price online. Almost half off.

4/10

Poor

19 Feb 2018

Verified traveler

A condotel pretended to be hotel and horrible se

This is not hotel and they called condotel. We booked 2 rooms for 4 and we arrived at 1145am. The reception didnt not allow us to check in and she said one room was available but we needed to pay 850php for early check in and we didnot pay and we put the luggages there and we stated we would come back after later. Then, when we came back at 10pm the reception stated there were no more room for 4 for us. What a fish. The reception woman knew we were there and 2 rooms for us and she did not reserve the room for us and this was so disgusting. I will definitely not go to this condotel again. Finally we got 2 rooms for 2 and a room for 3. The stay was so unpleasant.

Family

8/10

Excellent

18 Jan 2018

Benedict Pasco

One of the best value hotels in the CBD

Great service, safe parking, with a variety of eateries within 5 minutes walk.

Partner

8/10

Excellent

04 Apr 2017

Jonathan

Great Hotel in Makati

Nice clean hotel in Makati, Price was reasonable. One quick jeepney ride to the mall. Enjoyed our stay at the hotel. Breakfast included also.

Partner

10/10

Exceptional

06 Jan 2017

Verified traveler

Staff are friendly... rooms are very clean.

Partner

6/10

Pleasant

20 Dec 2016

Zainulabddin

I wish they good WiFi its always hanged

Hotel good for stay within budget limitation only 40$ per day I think to the location its very reasonable also room was clean bed matt very comfortable bathroom either however its good place but if u want sleep in afternoon its little bit noisy and I had problem with water pressure very weak and I think they control it breakfast I tried pancake with syrup was delicious but tray fork and knife wasn't clean I wish they fix this thing other than that hotel staff they are friendly security guard is respectful ill stay again if my budget limited also remember you got what you pay

4/10

Poor

14 Dec 2016

Verified traveler

Very, very basic. Don't expect much.

Very, very basic. I thought it cost more than it should. Expected a lot more.

10/10

Exceptional

13 Nov 2016

Paul Roderick

Amazing service hotel

Outstanding service, food needs improvement

10/10

Exceptional

12 Apr 2016

Joselito

Awesome

It was awesome I have a good rest

2/10

Poor

24 Feb 2016

Verified traveler

Floor is not clean

The floor in the room I stayed is very dirty that I can even feel the stickiness when I stepped on it. Moreover, the customer service line was out of order that I had to go far away downstair to ask for services. In all, I think the quality of the room and the experience of staying there won't really worth the room rate.

8/10

Excellent

27 Dec 2015

Irene

The stay over all was okay, we just had a problem checking in, I booked it through hotels.com but they told us they are not on it yet which got me worried. So they made a few calls and printed my voucher, sorted everything out. Also, We paid for three persons but only got two free breakfast which doesnt make sense. Other than that the room is great, clean, great staff, a/c is not noisy.

Family

4/10

Poor

12 Jun 2015

Jimmy

Work in Progress

booked this hotel due to location and price. Both are very good. There is construction going on. even though there was many rooms available I was put in a room right next to construction worker. The banging and hammering started at 8am and continued on. I complained and the upgraded me. The bathrooms are not well lit. The rooms are very small. But consider the price and it's OK.

6/10

Pleasant

26 Feb 2015

juliet A

Good for our purpose

Convenient location. Staff is courteous & accommodating, courteous & very service oriented. Just felt cramped, wish they had more space.

Partner

4/10

Poor

22 Feb 2015

jamess

light on honesty. Small room. Wi-Fi weak at best

Tiny, no soap and wifi that didn't work.

Partner

6/10

Pleasant

13 Feb 2015

Juanito Jr.

my stay at gervasia condotel

The room is small for the rate I paid. The elevator's button won't light up when you push the floor number where you want to get off.

10/10

Exceptional

28 Jan 2026

YOJI

立地も良く、スタッフの対応も良し。
部屋は綺麗で清掃が行き届いています。
ケトルは無いがポットでお湯、コーヒーも持ってきてくれる。
値段も安くコスパ良し。

6/10

Pleasant

09 Jun 2025

RYOSUKE

シャワーが水でした。シャワーカーテンがなく水浸しになります。3日間宿泊していましたが、その間部屋の掃除がなかったです。特に部屋を汚していなかったので気にはなりませんでしたが、タオルくらいは交換して欲しかったです。

Leisure Self

6/10

Pleasant

03 Mar 2025

Myleen

Breakfast in the room, street in front a lot trafic. Old hotel but still ok for the amount. You also not far from makati, greenbelt and so on.

Leisure Partner

2/10

Poor

30 May 2024

Yasuaki

問題点：１．一部屋目：①ハンガーなし、②グラスなし、③ドアロック壊れていた、④洗面台蛇口の水が止まらないことあり、⑤ハンドシャワーからから湯が出ない、その他。翌日メモに書いてクレーム出したら部屋替えとなった。２．二番目の部屋の問題点：①と②は同じ、クレーム後スタッフが後で持参、③机に椅子がない⇒朝食は立って食べた、④テレビが壊れていた、スタッフに依頼したら、翌日の部屋替えを逆に依頼された。３．3日目の３番目の部屋の問題点：①冷蔵庫がない　⇒　翌日設置されていたが、壊れていた、②流しの流れが悪くすぐ排水がたまってしまう、③朝食が依頼と違うメニューが届けられた⇒2分後に再度注文品が持参され、食べ始める寸前で入替えてくれた、④トイレットペーパーの予備がなかった。総じてベッドメイキングなどないし、シーツ取り換えなし、ゴミの片付けくらい。以上のほかにも多数指摘有り、二度と使わない。よかったのはマカティスクエアに2分程度で、リトルトーキョーへも３分４分で行ける抜群のロケーションのみ。

Leisure Self

6/10

Pleasant

26 Aug 2023

MOTOAKI

設備等の故障はありませんでしたがシャワーの水量が非常に少なく(チョロチョロ程度)残念でした。

Business_and_leisure Self

2/10

Poor

24 Aug 2023

Beatriz

Das Hotel verweigert den Gästen die Hilfe für die Organisation eines Transports oder Taxi-Services zum Flughafen.