New World Makati Hotel

Philippines , Metro Manila
MAKATI, Esperanza Street Cor Makati Avenue Makati City
Show on Google | Website | Map

100 reviews shown

8/10

Excellent

14 May 2026

Mehran

It’s 4.5
Room carpets bit old but they are clean

Self

10/10

Exceptional

13 May 2026

Jack

Great Location…….Wilson one of the stuff on the 24th floor is always amazing and pleasant to deal with.
Highly recommended

Partner

10/10

Exceptional

12 May 2026

Zhiming

The hotels location is great

Self

10/10

Exceptional

12 May 2026

Ellen

Nice staff, clean room, close to shopping center and restaurants

Family

8/10

Excellent

12 May 2026

Dennis E

Alway excellent service

Partner

10/10

Exceptional

10 May 2026

Victoria

Location is great close to shops and restaurants all walking distance
The Residence club reception and the club wait staff are very good Very service oriented !

Friends_and_family Family

10/10

Exceptional

09 May 2026

eric

Great location right next to Mall

10/10

Exceptional

04 May 2026

Xavier

Amazing stay

Friends_and_family Family

10/10

Exceptional

04 May 2026

David

Very clean, staff friendly

Partner

8/10

Excellent

04 May 2026

Victoria

Convenient location close to shops and restaurants

Friends_and_family Family

10/10

Exceptional

03 May 2026

George Robert

This property was stellar! I would definitely recommend. From the moment I checked in I was greeted and taken up to the 24th floor. The room was gorgeous. The only issue I had was with the AC, the previous tenant was of a different ethnicity and requested the cooling element disabled. Manila being so hot in April, it made the whole room feel damp. I had to call services to fix it twice before it was taken care of. Once fixed everything else was incredible. I would definitely recommend and I will be back.

Business

10/10

Exceptional

30 Apr 2026

Joseph

Beautiful property in a beautiful area. Would stay there again.

Self

10/10

Exceptional

28 Apr 2026

Margaret

Khly at check-in was very helpful and friendly. Breakfast was excellent.

Self

10/10

Exceptional

27 Apr 2026

Mark Kevin

Perfect!

8/10

Excellent

26 Apr 2026

Rajiv Kumar

A five-star location paired with five-star staff — but sadly, the property itself falls short. The carpets, walls, and washroom facilities are noticeably worn and in need of a full renovation to match the calibre of everything else on offer. What truly saved my stay were the people. Jules, Jelo, and Clive at the front desk, along with Litzie, Timmy, and Joey from the ADD team, were exceptional — warm, professional, and genuinely dedicated. They more than made up for the property's shortcomings. With the right investment in renovation, this place could easily be a five-star experience all around. The bones are there — it just needs the work.

Business

10/10

Exceptional

26 Apr 2026

MARIA CRESSIDA

Always wonderful to stay at this property, have been here multiple times. Same excellent service each timd.

Family

10/10

Exceptional

24 Apr 2026

Victor

Great location across Greenbelt 3! Lobby area is a great place to hangout to wind down the evening - to people watch, listen to live music, or just watch the cars pass by on a late night. It's still a great hotel atmosphere once you walk in.

It has been about 6 years between visits, and the hotel has aged a bit. The citrus scent at the lobby is no longer there, the room furniture has not changed much or at all, and there is wear on the carpets, walls and fixtures. It did not affect the cleanliness, or comfort of the accommodations though. Still had good sleep and a nice and comfortable time relaxing in the room after a long day out.

Breakfast buffet was pricey but good, with a nice variety of food and beverages. Staff was also very friendly, helpful and accommodating.

The past few years haven't been great for the industry but the hotel still manages to give you value for your money. We still enjoyed our stay here and would consider coming back on a future visit!

Family

10/10

Exceptional

24 Apr 2026

Tyler

1st class from the minute I pulled up to the main doors. Great embiance, classy vibes
Stayed on 19th floor and had the most amazing view
Immediately booked again a few days later for the next leg of my travels

Self

10/10

Exceptional

23 Apr 2026

Armando

Close to the shopping center and restaurants

Friends

10/10

Exceptional

22 Apr 2026

Siu Pun

the Breakfast was probably the best and the reason why I came back. The shower was hot and powerful enough. One minor problem was there was a lot of water on the floor after taking showers. Maybe there was a gap between the door and the floor, but it was minor. I will come back next time for my business trip.

Self

10/10

Exceptional

21 Apr 2026

Joshua Jay

Excellent hotel in all categories. I would absolutely stay there again.

8/10

Excellent

21 Apr 2026

Imelda

Breakfast is good. Convenience to shopping areas. Clean room.
The hotel needs some renovation.

Friends

10/10

Exceptional

20 Apr 2026

Jeaneth

I had a wonderful stay at this hotel. The staff were friendly, polite, and very accommodating, which made the experience even more enjoyable. The place felt safe and offered a variety of amenities to choose from. The rooms were spacious and comfortable.

The location is very convenient, close to shopping centers, banks, restaurants, and even a nearby convenience store. Their buffet also had a great selection, which we really enjoyed.

I also loved that they have a live singer in the lounge every night. It added a relaxing and enjoyable vibe to the whole experience.

Special mention to Raine from the reception. She has a great personality and provided excellent service. I will definitely come back. Highly recommended!!!!

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Jose

Very good

Partner

10/10

Exceptional

19 Apr 2026

Jamol

For a Luxury Hotel this place is really good and quiet at night if i were to go back this hotel would be IT

Self

8/10

Excellent

18 Apr 2026

James

I have stayed at New World Makati on many occasions. The staff is always nice, professional and accommodating. They usually take great care of the guests and this visit was no exception.
I’d like to acknowledge the following:
Club Lounge: Abbey and her staff, in particular:
Wilson, Babylyn and Jim. Your service and attention to detail was outstanding!
As someone who travels for work, I know the room attendants work extremely hard each day. I want to acknowledge and thank Jomel, who made sure my room was clean and comfortable!
I mention to management and others (last year) that the hotel has been in a steady decline physically. It’s definitely gotten worse! The rooms are in dire need of remodeling which I know will be an expensive and timely undertaking. Hopefully new ownership knows, understands and plans for this! The staff can only do so much with what tools and amenities are provided.
Jasmine (dim sum restaurant) is outstanding: service and food. But they need to be more attentive to pricing. I had to inform them that I was overcharged twice! Still, the selection and quality were great!
Lastly, I cannot say enough about the Club Lounge and the staff, many who are new. They make the guest (myself for sure) feel at home. Breakfast and the available choices are awesome! The cocktail hour has been reduced and the quality of food and choices have also gone downhill. Maybe the Exec Chef needs to be changed. Otherwise, an outstanding stay but due to staff!
Jim Lee
Honolulu HI

Self

10/10

Exceptional

18 Apr 2026

Christopher

Staff were friendly and efficient.
Bed was comfortable and room clean.

Good experience all round.

10/10

Exceptional

14 Apr 2026

Dingane

Nice location and even nicer facilities.

Self

10/10

Exceptional

13 Apr 2026

MARIA CRESSIDA RELUCIO

Always a fun time checking at New World! Always my first choice when i am in the PI.

Family

10/10

Exceptional

13 Apr 2026

Emmanuel

Nothing to complain.

Self

10/10

Exceptional

12 Apr 2026

Viviana

Beautiful room and great amenities. So nice to give us late check out.

Partner

10/10

Exceptional

11 Apr 2026

Alexandra Y.

Breakfast menu was great with a wide variety of offerings.

Self

10/10

Exceptional

11 Apr 2026

Amar

Love the location and the staff. Hotel has started to look a bit dated though. But not too much. I was in one of the floors with lounge access , unfortunately could never try the free cocktails because it was always full! They tried to help by giving us seats in the meeting room 😁 Also the tea and refreshments in lounge isn’t worth the effort. It’s a cake with your choice of tea or coffee. The breakfast buffet spread in the main restaurant is amazing ! All in all, it’s a good place to stay a night or two , don’t spend on the higher value rooms though.

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Beatriz

Friendly staff, nice location, clean rooms

10/10

Exceptional

08 Apr 2026

beatriz

Friendly staff . Nice lobby entertainment and sitting area. Accessibility to shopping and restaurants

Friends

10/10

Exceptional

08 Apr 2026

beatriz

Very pleasant staff and nice location

10/10

Exceptional

07 Apr 2026

Jeffrey

Perfect

10/10

Exceptional

06 Apr 2026

Phillip

Great staff, clean room and the amenities were all very nice. Great location to stay in. Everyone was very friendly and accommodating at all hours.

This is the perfect hotel to stay in.

Self

10/10

Exceptional

06 Apr 2026

Edwin

Nice location close to the malls, restaurants, cafés; staff are very polite and helpful to attend to your needs and assistance.

Friends

10/10

Exceptional

04 Apr 2026

Leila

I love staying in this hotel. The staff are all very friendly and welcoming. The hotel breakfast is fantastic. I woke up at 4am and couldn’t go back to sleep. I went down to the lobby and someone at the bar offered me coffee. Small gesture like that makes your stay more memorable. Thank you all for your great hospitality. We will be coming back.

Family

4/10

Poor

04 Apr 2026

Manelen

the room is clean but I'm having an issue with the bathroom the toilet flush isn't working I've already reported it since were only staying for one day .I'm not sure if it will be fixed on time.

Partner

10/10

Exceptional

02 Apr 2026

Robert

Everything was great. We’ll be back. One criticism is the stale musty smell when getting off elevator and in room. Hotel would be well served to replace all carpets in rooms and halls. Staff is five star hospitality

Partner

8/10

Excellent

02 Apr 2026

Robert

Staff were exceptional. Only complaint is the moldy smell in halls and room. That said, I still really like the place. Well stay again. Hotel were be well served to pull all carpet from all rooms and halls and replace

Partner

8/10

Excellent

01 Apr 2026

Ireneo

Very Nice Place to stay

Family

10/10

Exceptional

31 Mar 2026

Sarah

Yes, breakfast had a lot of options

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

Erwin

The unit/room needs a renovation, it’s a little old, the wood floor creating noise when you walk, the faucet is moving while your turning on the water. Not amaze considering we are on vip level.

10/10

Exceptional

30 Mar 2026

Jeffrey

This hotel improved greatly from a few years ago. Super clean. Staff amazing. really beautiful hotel. The food is excellent!
I ran into my old buddy Freeman. Great worker there.
All of the staff is incredible!

Partner

10/10

Exceptional

29 Mar 2026

Patrick

Excellent staff upon check in. Really loved the directors suite experience. Everyone at the living room lounge was super helpful and Tanya at the desk was super helpful and created a world class luxury experience for us. Thank you and we can’t wait to return!

Partner

10/10

Exceptional

29 Mar 2026

Tamerlane Flores

Excellent location to shopping malls.

10/10

Exceptional

29 Mar 2026

Maria

excellent staff- the best, great breakfast, great location, pool on cooler side but nice

Family_with_children

10/10

Exceptional

29 Mar 2026

Isabella

Comfy beds, really nice staff and AMAZING breakfast. Super convenient because the mall is right across.

Family_with_children

8/10

Excellent

27 Mar 2026

JENNIFER

The location is very good, close to everything and the airport. Staff is very welcoming and warm, kudos to Filipino hospitality❤️. The hotel needs an upgrade though. Rooms look tired and dated, definitely need to improve to make it more cozy and something to look forward to at the end of the day.

Family

10/10

Exceptional

26 Mar 2026

Benedick

Generally clean but shows aging. Carpet is worn and looks dirty. Staff is very friendly and helpful. Gym is ok. Sauna and steam room is available. Pool is great. No mini bar. Had to be requeated if wanted to.

Self

10/10

Exceptional

24 Mar 2026

Perry

Perfect location!!

Family

2/10

Poor

24 Mar 2026

Nathan

They advertise having an airport shuttle but it’s actually a private car and charge 10 times the price of a ride share. The rooms aren’t updated either.

Self

10/10

Exceptional

24 Mar 2026

Neera

I enjoyed my stay at the New World Makati hotel. The property is well maintained and the staff very pleasant. My room was spacious and comfortable. The breakfast was very good with many choices. The hotel has a restaurant and bar and is conveniently located with lots of shopping and restaurants just across the street.

Self

8/10

Excellent

23 Mar 2026

Paul

Self

10/10

Exceptional

22 Mar 2026

Jesse

The staff at New World Makati are wonderful, making us feel welcome, comfortable and at-home at every opportunity. They created a 10/10 experience for us during our stay.

Partner

10/10

Exceptional

21 Mar 2026

Gene

Great location

Family

10/10

Exceptional

20 Mar 2026

Maria

clean rooms
excellent staff
fantastic location to shopping malls

Family

8/10

Excellent

19 Mar 2026

Ben

Overall property was great, close to Greenbelt I enjoyed the bar/lounge though I felt the staff outside at hotel entrance didn't exhibit good service or appreciated guest staying

10/10

Exceptional

19 Mar 2026

Vernadette

Best place every! Loved the whole stay! The staff was exceptional and the food was great! Super friendly and clean! will absolutely stay here again!

Family

10/10

Exceptional

17 Mar 2026

Craig

Great staff worth upgrading to residence club floor

10/10

Exceptional

15 Mar 2026

Chris

I’ve stayed at the New World for many years. It is welcoming and reliably clean. The staff is always friendly and amenable. I will say as a frequent quest the facility is starting to show its age. I notice stains more often, minor damage to furniture and cabinets as well as tile work and grout starting to falter. The breakfast buffet remains top notch.

10/10

Exceptional

15 Mar 2026

Edbert

Everything is very convenient and staff are so friendly and very welcoming.

Self

10/10

Exceptional

13 Mar 2026

Michael

Outstanding staff,facilities and amenites

Self

10/10

Exceptional

12 Mar 2026

Antonio

Love the location of this clean hotel. Comfy bed and nice thick towels

Partner

10/10

Exceptional

12 Mar 2026

Michael

Outstanding facilities, accomodations and staff

10/10

Exceptional

11 Mar 2026

Anne Marie Francesca

Great service! Amazing breakfast and very comfortable rooms. Super convenient walk to the mall. The front desk who checked us in was so nice!

Leisure Family_with_children

10/10

Exceptional

08 Mar 2026

alfred

Shopping is just across the street. All of the name brands.

10/10

Exceptional

05 Mar 2026

Charles

Good

8/10

Excellent

03 Mar 2026

Aurea

Yes

10/10

Exceptional

02 Mar 2026

Angel

Room was amazing and the room service was top tier. Will be staying again 100%

Self

8/10

Excellent

01 Mar 2026

Agnes

Love the breakfast buffet!

Family

10/10

Exceptional

27 Feb 2026

Lam N

Room spotless location great staff friendly our bar tender g

8/10

Excellent

27 Feb 2026

Annabelle

Friendly staff excellent service.

Family

10/10

Exceptional

27 Feb 2026

Napoleon

Kindness of staff, proximity to restaurants and shops, amenities.

Partner

4/10

Poor

26 Feb 2026

Brian

We got the suite and it was ok for a family of four. The room was quite old as you can observe with the furniture. The toilet door lock was broken and the pillow on the couch needs a wash as it smelt like people's sweat.

Family_with_children

10/10

Exceptional

25 Feb 2026

Mary

The staff at New World Makati go above and beyond to be warm, welcoming and helpful. While our room on first admission haf some minor problems, the staff was quickly able yo resolve same in short order.

Friends_and_family Family

4/10

Poor

25 Feb 2026

JAMES MACDONALD

The room or hotel definitely isn't 5 star, the room was average, staff very plastic, went for breakfast and noticed cockroaches running around on the food counter tops.not ideal. I wouldn't stay again at that price of over £1000.00 per week. Very misleading star rating

Partner

8/10

Excellent

23 Feb 2026

KRISTINE

excellent staff and service.

Family

8/10

Excellent

16 Feb 2026

Wilma

little issues with the bathroom sink its not draining properly , other that it was good

10/10

Exceptional

14 Feb 2026

Susan

Courteous and friendly staff.

Friends_and_family Friends

10/10

Exceptional

12 Feb 2026

Meaghan

Amazing and completely safe.

10/10

Exceptional

11 Feb 2026

Emma

Comfortable rooms.
Great entertainment in the Lobby bar.
Good late night eats upon arrival and check in to the hotel.

Leisure Family

10/10

Exceptional

11 Feb 2026

Kim R

I have stayed here for years

Leisure Self

10/10

Exceptional

10 Feb 2026

Nikki

Clean room, staff, and the bar/lounge service was impeccable.

10/10

Exceptional

09 Feb 2026

David

Wonderful very comfortable stay. Loved the pool and pool side bar.?
Staff warm and welcoming.
Perfect position for Greenbelt and other restaurants.

Leisure Partner

10/10

Exceptional

08 Feb 2026

Mary Ann

Room clean and tidy but coffee sachet just 2 small packs only. Not enough..

Leisure Self

10/10

Exceptional

08 Feb 2026

James

Great staff. Clean and comfortable room. Decent gym. Nice pool and deck.

Self

10/10

Exceptional

07 Feb 2026

Ester

The room was clean and the staff friendly and helpful. And of course, the location is just perfect! It's close to shopping, good restaurants and a chapel.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Ronald Santos

Excellent

Business_and_leisure

10/10

Exceptional

06 Feb 2026

Noel

Nothing I can think of. We’ve stayed here multiple times and it’s been great every time