Name: Memmo Alfama
Address: Travessa Merceeiras 27, 27, Lisboa, 1100-348, PT

10/10

Exceptional

24 Jul 2026

Serhat

Mamasını place to stay for holiday.

6/10

Pleasant

18 Jul 2026

Oliver

Very helpful staff, most with an attitude. Made the stay unpleasant at times. Very small pool but expected given the building and location. Staff not very knowledgeable about food and drinks served. Room cleanliness was okay though it was hit or miss if we got everything replenished like coffee, water, bath mat changed etc. was an ‘ok’ stay.

Friends_and_family Friends

6/10

Pleasant

13 Jul 2026

Deborah

I would not recommend this hotel and would not book again! We were dropped off at what says is the location and the hotel is not to be seen ! It is down a very dirty back alley which is not good at night at all it’s is very cobbled with big holes! No taxi will take you down the alley to the street nor pick you up !!!! I felt very unsafe and that was on arrival in the day light. I requested an early check in in advance of possible but this did not happen. The pool is very dangerous with no side on it and a sheer drop I don’t know how this has passed health and safety. Although the room was very nice and clean the outlook from the window and as tiles as they have tried to cover up the very poor outlook. They have tried to make this a boutique small hotel but have failed due to its location. I DO NOT recommend

Partner

10/10

Exceptional

08 Jul 2026

Martin

Great little property hidden away in Alfama. Staff were professional and friendly. The view is amazing, whether you’re chilling in the pool, having breakfast on the terrace, or eating oysters and drinking cocktails in the evening sun. Very clean, well positioned for all the sights and a lovely team making sure you enjoy yourself.

Partner

10/10

Exceptional

07 Jul 2026

Sara

The staff were all amazing!

Friends_and_family Friends

10/10

Exceptional

01 Jul 2026

Geoffrey

Fantastic! The only rooftop patio in Alfama!
Pool a bit small, but a great place to cool off and amazing views! Location great for exploring!

Partner

10/10

Exceptional

26 Jun 2026

marc

Great staff!

Family

8/10

Excellent

18 Jun 2026

Timothy

Pros:
Excellent and helpful staff, always willing to help out with anything and any questions. 24 hour desk, so staff always there to help at any time.

Clean hotel, well maintained and a wonderful terrace and pool, with lovely views of the town and river, although cruise ships were often moored to obscure some of the view of the river.

Nice and strong shower in the room, always with hot water.

Bed was comfortable with lots of lovely pillows.

Cons:
Breakfast was a bit hit or miss. It was more style over substance. Limited amounts of the choices on offer. One kettle between all the guests, which was not topped up very frequently. Also, on a couple of occasions, they ran out of spoons and all the guests had to wait quite a long time for them to be replaced. The fruit also ran out frequently as well. These issues were not down to getting to breakfast late either, we had breakfasts at varying times. Often there was only one member of staff at breakfast, who would frequently disappear into the kitchen for long periods.

The sink tap in the room would reduce to a trickle if you wanted hot water, this was quite surprising in a 4-star hotel.

Be aware that the hotel is at the end of a dead-end cobbled road and not all taxi drivers will drive down there.

Partner

10/10

Exceptional

03 Jun 2026

Janice

This must be up there as one of the best hotels I’ve ever stayed in.

Location is second to none. Staff were exemplary- nothing was too much trouble for them and the service was amazing. All very friendly and helpful.

An oasis in the best area of Lisbon.

I loved the fact that they had nothing plastic. Everything was reusable and environmentally friendly.

Can’t recommend enough.

Partner

10/10

Exceptional

02 Jun 2026

Timothy

Great location, roof top patio, room and people

Partner

10/10

Exceptional

01 Jun 2026

danielle

great experience, beautiful rooftop - the only one in Alfama!

10/10

Exceptional

27 May 2026

Kathy

Great boutique hotel in a beautiful location

Partner

10/10

Exceptional

26 May 2026

Emanuela

The staff was most kind and attentive

2/10

Poor

24 May 2026

Howard

Nice hotel with the huge exception that our room’s windows view were 90% blocked by the roof mansard, so we got some light, but absolutely no view whatsoever. I asked to change rooms immediately after seeing room and they indicated they did not have another available. My issue is that with my room selection made through your website was made with no indication of this result of no view and anyone who selects a room should get a discount for this particular room. Very unhappy.

Partner

10/10

Exceptional

16 May 2026

Cynthia

The nicest most professional and efficient staff. Everything was run like a dream. Very boutique Hotel feeling. One of the only if only rooftop sexy restaurant bars in the city.

10/10

Exceptional

15 May 2026

Sharon

From the moment you arrive, the staff here treat you like family. They are super friendly and helpful. the rooms are great and the patio with tapas dining and view of the river were perfect. We were so close to all the things we wanted to do in Lisbon. Even though you are right in the heart of things, the hotel is tucked away for a nice quiet sleep!!!

Friends

10/10

Exceptional

06 May 2026

Aixa

Great staff, good location and quiet room

Self

8/10

Excellent

24 Apr 2026

Armen

Clean room. Friendly staff

Self

10/10

Exceptional

21 Apr 2026

Kimberly

All good

Partner

10/10

Exceptional

11 Apr 2026

Jason

An absolutely wonderful place to stay in Lisbon. Staff was so friendly and helpful and seemed genuine about all aspects of their jobs!

10/10

Exceptional

09 Apr 2026

Manuel

The hotel was great! Staff is top notch, super helpful and very accommodating. Would and will be back.
Recommend highly.
Thank you

Family

10/10

Exceptional

06 Apr 2026

Brian

Great central location with a wonderful view. Definitely recommend

10/10

Exceptional

04 Apr 2026

Kira

Fantastic location and the hotel was gorgeous. Room was well appointed and the rooftop bar was better than restaurants in the area. The staff was very professional and knowledgeable throughout our stay. Definitely recommend!

Partner

10/10

Exceptional

28 Mar 2026

Meghan

Memmo Alfama was outstanding! We absolutely loved the rooftop bar views and our lovely room! The rainfall shower was amazing. We really enjoyed our breakfast and the special Fado show!

Partner

10/10

Exceptional

21 Mar 2026

WAYNE

Wonderful staff, wonderful hotel, wonderful food, wonderful music experience on Mondays and Thursdays with the FADO. Very helpful staff always curious about how they can further improve your stay. Location is great in the middle of old Lisbon. Down a small alley that is very tight for driving. Parking is off campus that costs €20 per night but Valet is included on a somewhat limited basis

Partner

10/10

Exceptional

13 Mar 2026

Ronald

Hidden gem. Great service,location,experience

Partner

10/10

Exceptional

11 Mar 2026

Paul

The value for the services, accommodation and location are EXCEPTIONAL!

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Yujie

A very beautiful hotel in a fantastic location in Alfama. The views are amazing and everything is within walking distance. The service was excellent and the staff were warm, friendly, and very helpful throughout our stay. Would definitely stay here again.

Partner

10/10

Exceptional

05 Mar 2026

Yanhui

The staff are warm and welcoming, creating a genuine home‑stay atmosphere. Breakfast is excellent, and the terrace offers beautiful views.

Family

10/10

Exceptional

05 Mar 2026

Theresa

Staff amazing! Breakfast delicious. View unforgettable. Quiet and quaint

Partner

10/10

Exceptional

03 Mar 2026

Marjorie

The room was spacious w a terrific view, buffet breakfast & other meals top knotch, & staff could not have been more helpful. loved it.

Self

10/10

Exceptional

24 Feb 2026

Michael

The hotel was fantastic, lovely room and clean. Staff were very friendly and helpful. Breakfast was great too.

Amazing views from the terrace/rooftop bar.

Great location in Alfama to explore the local sights.

Highly recommend this hotel to anyone.

Partner

10/10

Exceptional

21 Feb 2026

Larry

Memmo Alfama is a hidden gem off of a main road with the number 28 tram bustling by. It is steps away from the Lisbon Cathedral going down the hill, and a short walk to the top of the hill with an instagram worthy Miradouro. The view on the terrace is amazing, and the friendly attentive staff are always nearby for a drink or food.

Partner

8/10

Excellent

14 Jan 2026

Y'vonne

Overall we enjoyed our stay at Memmo Alfama Hotel. I loved how it was tucked away but near everything. The hotel entrance is inviting and sleek, I loved it. The staff was very attentive from start to finish. The breakfast was fantastic and could not be missed! I'm still impresses that breakfast was included as it was a great breakfast with many items for all. The views at the hotel was jaw dropping and we could not wait to take pictures. The #28 rides through all day and you can hop on at any time, jusT, WOW! The room was a bit small but cozy at the same time. However, I was not a fan of the bathroom as the lighting was too dark and there was an off and on stench coming from the shower area in the bathroom. That was very disappointing, I would love to stay at the property again, however it would have to be a room with a fresh smelling shower area. The view from the room was beautiful, but it was way too cold for the heated pool which was not heated in my opinion. I gave this hotel 4 stars because I think it could be a really great hotel if some issues would be addressed.

Leisure

10/10

Exceptional

12 Jan 2026

Richard

Wonderful hotel set deep in the atmospheric Alfama district. Great staff, lovely room, perfect location. What more could you ask?

10/10

Exceptional

12 Jan 2026

Louise Katharine

Memmo Alfama is one of the nicest hotels I’ve stayed in in Europe. We loved our time there. The staff were friendly and helpful. The decor is pleasing and well thought out. There’s a nice little gym and pool; everything immaculate. The terrace is a great place to sit with a drink any time of day and particularly at night looking over the city. Excellent breakfast in a cosy breakfast room. We recommend this hotel wholeheartedly.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Peter

Beautiful room, very friendly staff, quiet and comfortable. The location is close to many great restaurants and scenic locations. The breakfast was fantastic. Definitely worth rebooking!

Leisure Partner

10/10

Exceptional

26 Dec 2025

Staci

Boutique hotel, exceptional service, great breakfast.

Leisure Friends

10/10

Exceptional

06 Dec 2025

Tara

Room was spotless and beautifully decorated! Staff was so friendly! Location was perfect!

10/10

Exceptional

25 Nov 2025

MaryAnne

A treasure of a sweet hotel in the old town of Alfama . Stellar front desk staff for hospitality. One of the gentleman even came outside and carried my suitcase in. The manager was lovely as well ensuring we got an early check in. Beautiful breakfast and outdoor patio. Enjoyed the free walking tour they provided of the neighborhood. The room was clean and great bathroom. They even have a small outdoor pool.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Kerri-doone

Wonderful staff very helpful great food lovely room and unbelievable terrace

10/10

Exceptional

19 Nov 2025

Jenifer

Amazing views, breakfast was fabulous. Staff are wonderful and very helpful. Quiet and quant. Perfect stay.

10/10

Exceptional

15 Nov 2025

Tasha

This hotel is near shops, restaurants and Lisbon Cathedral. The hotel staff was friendly and breakfast was really good. The best part of my stay was the view from my room. I was in Lisbon for my cruise and was able to see the cruise ship from my room. Absolutely loved the view!! I caught the sunrise in the morning and just loved the view of the city. The views are beautiful! You cannot walk from this hotel to the cruise ship…you will need a cab or Uber.

Leisure Family

10/10

Exceptional

14 Nov 2025

Barbara

Wonderful staff. Great food. Beautiful clean, comfortable rooms and beds. Perfect location.

Leisure Friends

10/10

Exceptional

14 Nov 2025

Leudin

great place to stay.. the staff very professional and courtesy

10/10

Exceptional

12 Nov 2025

Marie

Friendly staff! Deck had a beautiful view. Room was very nice with a comfortable bed and very quiet at night. Breakfast was nice also. We enjoyed our stay.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Allison M

Absolutely gorgeous boutique hotel. The staff were wonderful. Loved the rooftop area. Highly recommend!

Leisure Friends

10/10

Exceptional

29 Oct 2025

Cody

It was great!

10/10

Exceptional

22 Oct 2025

William

Exceptionally friendly and knowledgeable staff. Sleekly designed hotel with wonderful amenities and very good food.

Partner

10/10

Exceptional

17 Oct 2025

David Paul

What a little gem of a hotel!!! Rooftop terrace is amazing with fantastic views and a small pool. It’s a must.

Business_and_leisure Partner

10/10

Exceptional

24 Sep 2025

stephanie

Loved our stay!

Amazing experience. Peaceful hotel with great service.

Partner

10/10

Exceptional

23 Sep 2025

Stacie

Beautiful hotel. The roof top terrace was great

Leisure Partner

10/10

Exceptional

20 Sep 2025

Claire Rachel

Beautiful Hotel in the Heart of Lisbon's Old Town Alfama. Very convenient location for many restaurants, bars and shops.
Amazing infinity pool looking over the rooftops.
All the staff were absolutely brilliant, so helpful and professional, but a special mention for Rubee, Thais, Gabrielle and Monica.
Rooftop bar is a great place to sit and enjoy the view. The Fado night was so much fun and we really enjoyed the food and wine.
Thank you for making our trip to Lisbon so special 💗

Leisure Partner

10/10

Exceptional

05 Sep 2025

Amanda Louise

We can’t find any fault at the moment, we never go to the same place again but this is our 2 nd visit, that says something

Leisure Partner

8/10

Excellent

30 Aug 2025

Tatjana

Nice hotel with a lovely rooftop. The rooms were small. The breakfast was too expensive to be worth it. I waited 30 minutes for a coffee on the rooftop and eventually had to leave. The front desk was present but pushy.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Madison

My husband and I stayed at Memmo Alfama for our honeymoon in Lisbon, and it was the most wonderful hotel experience either of us have ever had. The staff were extremely attentive and polite, they made our entire 8-day stay feel special and celebratory. The food and drinks offered by the Hotel restaurant and bar were out of this world, the views were unmatched, it was unbelievably quiet given the fact we were in the middle of Lisbon. It's in a beautiful, walkable, historic neighborhood in Lisbon and there were no shortage of activities, restaurants, cafes, pastries, for us to explore while we were there. 1000/10 will be back!

Leisure Partner

10/10

Exceptional

16 Aug 2025

Michael

The Rose that is Quinta de la Rosa

Quinta de la Rosa is exceedingly well run. The experience from check in to check out is just wonderful in several languages (meaning they easily accommodate speakers of multiple languages). The restaurant is excellent. Food delicious, service superb (we especially liked Bruno). Pool is lovely. Design and view of the river. Will go back. Finally, the wine is very strong Wine Spectator has rated many in the 89-91 category and for the price this is super. Loved many but the Touriga Franca single varietal bottle was surprising.

Partner

10/10

Exceptional

16 Aug 2025

Marie

Will be coming back!

Leisure Self

10/10

Exceptional

05 Aug 2025

Samuel

Excellent and luxurious!

Leisure Partner

8/10

Excellent

29 Jul 2025

Stephen

A very nice, quirky boutique style hotel. We were probably slightly unfortunate in that our room was right next to their breakfast room and so it got a bit noisy from fairly early in the morning. As we were only staying for three nights we decided not to bother asking to switch rooms. There was nowhere to put our suitcases and clothes storage / hanging space was quite poor. Great roof terrace overlooking old town Alfama though.

Leisure Partner

6/10

Pleasant

24 Jul 2025

Jennifer

This would’ve been an excellent stay except the AC stopped working and there was zero communication with us about it after we immediately flagged the issue when we checked in. I had to go to the front desk in the middle of the night when our room was nearly 30 degrees and ask for a fan, which didn’t help much, even when placed in front of the window.

The place itself is cute and location fantastic. We appreciated the city tour that was included. The breakfast and service was mediocre compared to everywhere else we’ve stayed in Portugal.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Kerrie

Great hotel

It was fantastic. The hotel is fantastic

Partner

10/10

Exceptional

17 Jul 2025

Siobhan

Fantastic 4 night stay.
Lovely quiet eb

10/10

Exceptional

13 Jul 2025

Mila

Memmo Alfama is a charming boutique hotel in a great historical area of Lisbon. The staff welcomed us warmly on arrival via Uber to the front door. A quick tour of the property was provided by our hostess who exhibited great enthusiasm for the hotel, its architecture, the convenient location, the neighborhood, and the available amenities offered. The view from the terrace encouraged exploration of this unique area of Lisbon. A short walk on a cobblestone street led to the Main Street where local shops provided great opportunity to purchase authentic Portuguese-made products suggested by our hostess in the hotel lobby. I walked out of one shop with an in- country manufactured bedspread loomed in traditional patterns. The day ended eating pasta in a little neighborhood restaurant after walking steep hills with great overlooks of the Tagus River! Can’t say enough about this wonderful hotel!

Leisure Family

10/10

Exceptional

04 Jul 2025

Aisha

A little gem with a breathtaking view

Staff were so amazingly helpful from before we even arrived and just a joy during our whole stay. The hotel is full of character, history and stunning design elements. The rooftop pool and eating area are breathtaking. Fantastic location (be prepared to walk as it’s a hilly city). Breakfast was delicious. Rooms are small but you have everything you need. Highly reccomend.

Friends_and_family Friends

10/10

Exceptional

24 Jun 2025

Diana

The staff is incredibly helpful and friendly!

Leisure Partner

10/10

Exceptional

18 Jun 2025

Jenaveve

design and staff drew

10/10

Exceptional

12 Jun 2025

Max

exactly as advertised - fantastic stay

Leisure Partner

10/10

Exceptional

26 May 2025

Janet

Lisbon break

Great hotel perfect location, the staff were all very friendly and attentive, the food that we tried was excellent and resonably priced.
My one recommendation would be to ask for a hotel room overlooking the water or book a terrace room we hed a Room overlooking the patio which is actually the front of the hotel and was a little noisy

Partner

8/10

Excellent

19 May 2025

SIMON

Brilliant hotel, but the service on the terrace could have been friendlier and more accommodating - especially for such an expensive / premium hotel.

Leisure Friends

10/10

Exceptional

15 May 2025

LaTasha Tillman

Lovely experience. Thanks for making my stay peaceful and memorable.

Leisure Self

10/10

Exceptional

09 May 2025

catherine

Memmo Alfama is one of my favorite hotels of any country. It is located in the vibrant, historic district of Lisbon (Alfama) and walking distance to many great sights. The staff are the kindest and most professional. The breakfast is great. But the best is the rooftop bar, where you can enjoy great food and drinks - or bring you morning breakfast items up there to soak in the sun and look out at the water and a great view of the area. Stunning views. Coming back from a long day touring, you can still enjoy the views while sipping on a Porto Tonico or other delicious drinks.

Business_and_leisure Friends

10/10

Exceptional

24 Apr 2025

Patricia

It is a nice boutique hotel located in the oldest part of Lisbon with beautiful views. The staff is excellent, very friendly and helpful. We enjoy our stay here.

Leisure Family

10/10

Exceptional

17 Apr 2025

Phyllis

Great boutique hotel with excellent staff

Leisure Friends

10/10

Exceptional

16 Apr 2025

Regina

Excellent location. Wonderful service. Great breakfast. Clean & comfortable rooms with nice views. Enjoyed the complimentary morning walking tour & Fado music in the evenings.

Leisure Family

10/10

Exceptional

15 Apr 2025

Daniel

The staff at Memmo Alfama is \"world-class\". Each and every member of the service team is committed to making the hotel guest feel at home. The multiple decks are amazing with great views of the Alfama hillside and Tagus river.

Leisure Partner

10/10

Exceptional

11 Apr 2025

Triena

Perfect location, exquisite boutique hotel

A beautifully designed boutique hotel on a hillside in Al Famma area. Amazing rooftop view of local neighbourhood as well as the Tagus River. Breakfast menu selection was royal! Service throughout the hotel was friendly and efficient. Staff anticipated our every need. Hotel location is central in the old neighbourhood within walking distance of the old town attractions.

Friends_and_family Family

8/10

Excellent

03 Apr 2025

Cindi

The food on the roof deck was NOT great.

Leisure Partner

10/10

Exceptional

01 Apr 2025

Michelle

Very friendly and helpful staff, great location too.
The room cleaner they use is very strong scented so if you have allergies you might consider that. I was finding myself reacting and I’m not allergic.

They were helpful in arranging transport to the cruise terminal the next day too. Thank you!!

Leisure Partner

10/10

Exceptional

31 Mar 2025

Ruth

Front staff were friendly, welcoming and helpful. They were happy to see us! Our rooms were a delightful surprise. Very clean, comfortable beds and three pillows of various size for personal preference. We had terrace rooms which were lovely. Enjoyed sangrias and tapas overlooking the river … beautiful! 5 rating!!

10/10

Exceptional

30 Mar 2025

Glinda

Perfect stay for a Lisbon getaway!

Memmo Alfama is a great place to stay.
The views of Lisbon and the river are beautiful from the terrace, our room was very clean, and the location is excellent. Check-in desk staff was so friendly and always helpful. It was quiet at night since the hotel is situated off of the main street. Highly recommend!

Partner

10/10

Exceptional

27 Mar 2025

Judy

Very nice location. Very nice hotel. The food was excellent and the staff were professional and pleasant. I would highly recommend this property.

Leisure Partner

10/10

Exceptional

24 Mar 2025

Bill

Super helpful and friendly staff. Very clean, modern hotel in a great walkable area.

Leisure Family

10/10

Exceptional

21 Mar 2025

Jennifer

The people were so friendly and very helpful. My daughter has food allergies, and the concierge took care of making amazing dinner reservations for us, David took wonderful care of us at breakfast every morning and the daily warm welcome every time we returned to the hotel made our trip all the more wonderful. We will definitely return here and recommend to all of our friends.

10/10

Exceptional

17 Mar 2025

Alan

Small upscale hotel in a historic building beautifully modernized. The staff, especially Bianca were amazingly helpful. We felt like VIPs for our 2 days. Wish we could have stayed longer. A real home away from home. Perfect location in Alfama neighbourhood for Fado fans. Superb breakfast!

10/10

Exceptional

15 Mar 2025

Sarah

Lovely small hotel nestled into Alfama neighborhood. Great roof top deck although pool is currently under construction, and our view from room was as a result so so. Also felt like needed to have curtain drawn as room looked out on deck and many people are walking around the deck. Great breakfast. Lovely staff. Liked the vibe of the hotel. Would love to return!

10/10

Exceptional

07 Mar 2025

barbara

We had a beautiful stay at Memmo Alfama. The location is great to all the sites we wanted to go. The staff were all welcoming and accommodating.

Leisure Partner

10/10

Exceptional

03 Mar 2025

Nicholas

Second time staying here and it is an absolute joy. In the heart of Alfama, walk to amazing restaurants and sites. Very unique, classy and modern place. Very much enjoy the view and wine bar. Definitely one of the better hotels in the area.

Leisure

10/10

Exceptional

09 Feb 2025

Michelle

The staff were very helpful. The views were incredible.

10/10

Exceptional

24 Jan 2025

Nancy

Roof top bar and eating area.

10/10

Exceptional

06 Jan 2025

Randall

This place was amazing, I really enjoyed my stay here

10/10

Exceptional

16 Dec 2024

ORIT

Modern boutique in a classic setting with wonderful views and fun roof bar.

Leisure Partner

8/10

Excellent

04 Dec 2024

Richard

Very nice property. We enjoyed the many levels if the outdoors patios. Breakfast service and food quality excellent..would definitely come back in the future..
Oh yeah….the view was excellent

Leisure Friends

10/10

Exceptional

02 Dec 2024

faye

In hilly LIsbon, a hotel in mid hill...

10/10

Exceptional

23 Nov 2024

Kenneth

Unique hotel. Beautiful outdoor terrace bar overlooking cruise port & river!

Leisure Family

10/10

Exceptional

07 Nov 2024

Renato Ivan

I’ll love to comeback

10/10

Exceptional

01 Nov 2024

Darren

Memmo Alfama is a beautiful boutique hotel well located to explore the city. Staff are exceptional, available work local recommendations and information. Breakfast was excellent, maybe a touch overpriced, but for convenience and quality it was still very good. The main feature of Memmo is the amazing outside terrace overlooking the Tagus and cruise ships. It was a great place to start or finish the evening with a glass of wine. Highly recommend.

Leisure Partner

8/10

Excellent

11 Oct 2024

PAUL

We loved our stay at Memmo Alfama - the staff was fantastic and very friendly and welcoming, and the view from the terrace is beautiful. Jaime was a highlight waiting on us on the terrace and providing great travel advice! Two issues with the property to mention - one, the location is a little difficult, down a narrow road where most Ubers won't go, so you need to take a little walk (absolutely not a big deal). The second was something that happened after our stay. We travelled to other cities in Portugal, and I realized later that I had left my shirt hanging in the closet at Memmo. I messaged through Travelocity but got no response. The week after, we were back in Lisbon and having dinner five minutes away. I called them to ask if I could pick up my shirt after dinner. Even though I gave them my name, dates of stay, and room number, and even though they sent me a picture and I verified it was my shirt, they said they could not give it to me due to a \"policy\" that only the house manager could give out lost and found, and he/she was not in until 9:30 the next morning. We had to leave at 7:30, so could not wait. People should be able to make practical decisions based on the situation despite \"policy\"!

10/10

Exceptional

10 Oct 2024

Olive

Fabulous staff. Beautiful, central site. Lovely view from the rooftop bar and restaurant, again with excellent staff. Our room overlooked the water and cruise ships. The room was thoughtfully equipped with everything we needed.
If we are in Lisbon again in the future we will definitely stay there again.

Leisure Partner

10/10

Exceptional

12 Sep 2024

john

The staff was excellent

Business_and_leisure Partner