Name: Casual Belle Epoque Lisboa
Address: Rua Da Madalena, 125, Lisboa, 1100-319, PT

10/10

Exceptional

29 Jul 2026

Valerie

Very nice hotel. Well located in the city center. The hotel was clean and the staff very friendly.

10/10

Exceptional

07 Jul 2026

Lawrence

The cons were that the room was tiny and the tub-shower wasn't very good. The pros were everything else: Great location, friendly staff, a quiet and well-appointed room and a generous and tasty breakfast buffet. Very glad I stayed here. :-)

Friends

10/10

Exceptional

07 Jul 2026

Dominique

Cet hôtel est vraiment très bien situé! C’est propre ( malgré tapis au sol) avec une belle décoration de l’époque. Le buffet déjeuner est très bien. Le personnel est accueillant et explique bien aux touristes les alentours. Merci Casual Belle Epoque !

Partner

10/10

Exceptional

25 Apr 2026

Leslie

Loved this place- especially the helpful staff who treated me so well! Room was adequately large and had a small balcony looking out onto the street below. Everything worked - shower had great pressure, room was sparkling clean. Breakfast from 7 - 11 was plentiful with everything you’d want! I loved this place and if I come back to Lisbon I’m staying here!

Self

10/10

Exceptional

15 Mar 2026

Dorde

EXCELLENT! Great location, very friendly people at the front desk. The best bag for your buck in Lisbon. Rooms are very nice and the beds are comfortable, the whole experience exceeded expectations.

Partner

10/10

Exceptional

03 Feb 2026

Ellen

room was clean. quiet, locaton close to everything

Leisure Friends

10/10

Exceptional

06 Jan 2026

Verified traveler

Very nice. Very close to everything.

10/10

Exceptional

03 Jan 2026

James

Friendly and very helpful from the time we checked in. The night manager was the highlight very very helpful went above and beyond to get our daughter something late. Would absolutely recommend this place to anyone.

10/10

Exceptional

23 Nov 2025

Joanne

Staff was excellent. Room was large, quiet and very comfortable. Location is fantastic - very walkable

Leisure Partner

10/10

Exceptional

14 Nov 2025

Allan

Had a good stay, room was on the small size but clean and spotless. Hotel is a small boutique hotel with a limited number of rooms but great for a few days stay in Lisbon. Centrally locate, close to Castello de Sao Jorge, Praca Do Comercio, Santa Justa Lift and other sights within a reasonable walking distance. Had a nice breakfast with breads, buns, croissants, various sliced cheeses, cold cuts, vegetables, yogurt, juice, coffee and hot foods scrambled eggs, bacon, vegetable frittata. Had to leave for an early flight and they were nice enough to get a lot of the breakfast items out before their 7 am opening. Front desk clerk provided a map with details of getting to the nearby lifts to make the walking a little easier. He arranged a taxi to the airport for us and it was a very reasonable price compared to what we paid coming to the hotel. Were greeted on our way out to the airport by the hotel manager who asked about our stay.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Jennifer

Friendly staff. Comfortable beds

Leisure Partner

10/10

Exceptional

15 Oct 2025

Freya

Great location, clean rooms, and really friendly and helpful staff with impeccable English, even if they don't believe you when you tell them! 24 hour service which is always reassuring, lovely toiletries in the bathrooms, big shower, free water in the fridge for you on arrival, and a free drink in the bar downstairs with your stay. Couldn't ask for much more.

Friends_and_family Friends

4/10

Poor

13 Oct 2025

Judy

Dilapidated. There were so many things in our room that desperately needed attention. It felt icky. We couldn’t turn on the shower, use the phone to call the front desk or use the thermostat. There were bugs flying out of the drain. The courtyard we faced was disgusting looking. There was hardly any toilet paper and they gave us 4 tissues. The lighting in the room and the bathroom was so dim that we had to bring a bedroom lamp into the bathroom to do our makeup. The cleaning people were sweet and smiley.

Leisure Family

10/10

Exceptional

02 Oct 2025

Jonathan

The Customer Service at this hotel is TOP NOTCH!
Every single employee has a smile in their face. Super friendly and accomodating. Facundo, Claudio and

8/10

Excellent

29 Sep 2025

Gabriela

Clean room, spacious bathroom, but breakfast area opens late during weekends which is regrettable

10/10

Exceptional

22 Jun 2025

Robert

Clean.
Centrally located.
Helpful staff.

Partner

10/10

Exceptional

19 Jun 2025

anthony

Very nice staff. Very helpful. A great location and first class restaurant recommendation.
Would stay again.

Leisure Family

10/10

Exceptional

29 May 2025

LUIS E

It was a very nice hotel and the employees were so sweet! Thank you for everything

8/10

Excellent

18 May 2025

Michael

Close to a lot of wonderful sights to visit ❤️

10/10

Exceptional

14 May 2025

Sarah

Wonderful night in Comfort.

Great location in old Lisbon. Very modern rooms, excellent breakfast. Reception man was very friendly and spoke great English, a bonus for english speaking guests.

Self

10/10

Exceptional

25 Apr 2025

Mariana

Highly recommended

It has a great location, is comfortable and service is awesome

Friends_and_family Family

10/10

Exceptional

04 Apr 2025

Priscilla

This is an upgraded and renovated historic property with considerable charm.

10/10

Exceptional

01 Apr 2025

Anna

Great center of Lisbon hotel

Great location in the center of Lisbon. Friendly service and clean rooms.

Self

8/10

Excellent

04 Jan 2025

anne cecile

a really affordable hotel in the heart of the old Lisbon, just walking distance from most historic sights. The staff is very accommodating and speaks fluent English.

Leisure Family

10/10

Exceptional

24 Dec 2024

Akshatha

Carlos at the front desk was super kind and helpful. Even the rest of the staff was fantastic. The property is at a great location. The only con was that room was very small, we knew it but when you get in the room - you really understand it.

Leisure Partner

10/10

Exceptional

09 Dec 2024

Janne

Excellent!

Great and well located hotel with super friendly staff

Self

10/10

Exceptional

03 Dec 2024

Christine

Exceptional customer service. Gorgeous room with large bathroom! Close to all sites and restaurants.

Leisure Friends

10/10

Exceptional

12 Nov 2024

Michael

Very Comfortble bed and pillows. Roomy bathroom good shower

4/10

Poor

14 Oct 2024

David

Lousy location on steep hill. No air conditioning. We sweated like crazy

Leisure Partner

10/10

Exceptional

14 Oct 2024

kawika

Good location and nice staff

Great location and nice rooms

Partner

6/10

Pleasant

08 Oct 2024

Kenneth

Good location but a little tired. Room was comfortable, staff friendly.

Partner

10/10

Exceptional

30 Sep 2024

Sifat

Beautiful hotel near everything. Friendly staff.

Leisure Family

10/10

Exceptional

27 Sep 2024

Alyson

The rooms are very nice and clean. The management takes care of you very well. We enjoy the area because there are good restaurants nearby and also lots of things to do that you can easily walk to.

Leisure Partner

8/10

Excellent

17 Sep 2024

Hourvash

Staff were friendly

Leisure Family

8/10

Excellent

05 Sep 2024

Salman

Great location! Room was good enough to sleep in and shower. Sofa bed was not very comfortable. There was construction noise but in the daytime.

Leisure Family_with_children

10/10

Exceptional

20 Aug 2024

Laura

The staff were extremely accommodating.
It was a last minute booking and we were helped out greatly.
The accommodation was of a very good standard and the location was excellent to access the main sites in Lisbon.

Leisure Family

10/10

Exceptional

12 Aug 2024

Jorge

every excellent

Leisure Self

10/10

Exceptional

14 Jul 2024

Gheorghe

Great hotel, excellent service with a friendly smile, good location.
Better than expected overall, and better than other hotels - including 5 stars ones - I stayed in Portugal.
Will highly recommend - and would be a first choice when returning to Lisbon.
Obrigado.

2/10

Poor

05 Jul 2024

Verified traveler

If you want to feel you're in a hospital room...

We booked a standard double room for 2 nights.
On our arrival, we received an accessible room on the ground floor behind the reception that had handicapped designed bathroom (if you can call it design, see pictures), that made us feel like we're in a hospital room.

We asked the reception to change to a standard one as we didn't book such a room, and was told that they don't have anything else available for that night, and we just heard excuses and stories that most of their rooms have the same handicapped bathroom, they have large groups of physically disabled persons that come to their hotel so they need to have many rooms like that, and that they are obligated by the government to have those rooms.
We were only offered to talk with the manager the next morning to see if they have another room.

The next day they did transfer us to a different room in a higher floor, not before we heard the same excuses again, and they never even once offered an apology for that awful room and all the inconvenience (we had to pack all of our stuff and leave it in the room for them to move it later to the new room, as it wasn't ready yet around noon).

While it's understandable they are regulated to have such rooms, they should be booked as a separate room type and not provided for standard rooms!!

The new room was nice, however there was bad sewer smell coming from the bathroom. We didn't bother to mention it, as we didn't want to move again and just waited to checkout in the morning.

Partner

10/10

Exceptional

19 Jun 2024

Stephanie

We stayed here for 3 nights with two young kids. It was a nice, comfortable place to stay and walkable to many landmarks. The breakfast was convenient and delicious. The staff was friendly and helpful.

Leisure Family_with_children

8/10

Excellent

07 Jun 2024

Chad

Great location

The location of this hotel was awesome. Its close by the center, lots of restaurants, shops, train station and a lot of tourist attractions. Cyril the guy who checked us in was very helpful and kind. Our room was cleaned everyday and accommodated my family of 5 fine. The hotel is old so keep in mind that everything isnt in the best condition but it was expected when visiting. Because it being old, i could here the people above us when they walked around and our shower doesn't have a door so water got all over the floor. Overall, I'd rate the service and location a 10 but the condition of the hotel a 7.

Friends_and_family Family

10/10

Exceptional

07 Jun 2024

Chad

We really enjoyed our stay at the Casual Belle Epoque Lisboa. It was our first time in Lisbon and this location was great for exploring the city. Close to all of what the city has to offer.

Leisure Family

2/10

Poor

05 Jun 2024

suzanne

arrived at the hotel and checked in no drama. the room smelled HEAVILY of perfume (all over the linens and thick in the air). this would not have been a deal breaker, just unpleasant except there were also dead bugs ALL over the room including on the bed. when we called the front desk, someone came up and felt terrible, claiming that the bugs must have come in through the air vent. gross. ended up requesting a refund and stayed elsewhere.

Leisure Family

6/10

Pleasant

30 May 2024

Tanweer

It’s a bit small and the floor was carpeted.

Leisure Family

8/10

Excellent

17 May 2024

Chad

Location is great. The beds are nice, but the carpet has to be 30 years old and everything is a bit dated.

The staff is very friendly

Partner

10/10

Exceptional

06 May 2024

Danny

Everyone working here was really nice, it is the perfect launching point into the Alfama and right across the street for some last minute Bifanas

10/10

Exceptional

29 Apr 2024

BONNIE

This property had the most delightful employees. The room was small but sufficient for our needs! I will definitely stay here again!
Bonnie

Leisure Friends

10/10

Exceptional

04 Mar 2024

YULIA

My stay was great. Carlos and Cyril were amazing , always had suggestions for restaurants, transportations, sight seeing. I picked my seif accidentally and Carlos was helping me out at 7 am. Very friendly stuff, management and cleaning crew. The area is amazing, super close to everything. Lived my stay and will back! Thank you!

Leisure

10/10

Exceptional

19 Feb 2024

Milagros

Lovely! excellent customer service, great location

This hotel is a charming old building with lots of character. Location is excellent! In Chiado, near all the amazing restaurants, view points, walkable to all the beautiful sites in Baixa, easy to catch trams, buses, near the Metro, close to shopping.
The breakfast is delicious!
Service #1 everyone is kind, friendly, they even packed our breakfast when they knew we were checking out before breakfast times!
The shower pressure is excellent, bathroom quite big compare to European standards. Its just 20 min away from the airport, we used Uber to travel to the airport, super affordable ride :10 € included tip, and arriving by train is very easy and short ride from Santa Apolonia Station.

Friends_and_family Family

10/10

Exceptional

05 Feb 2024

Deborah

We thoroughly enjoyed our stay at Casual Belle Epoque. Staff were friendly and helpful, the room was quiet and clean and we were close to Castello da Jorge, the lifts, the central square for the hop on & off buses. Beautiful hotel!

10/10

Exceptional

03 Feb 2024

Moses

The staff were perfect and very helpful helped with getting around the city

Leisure Self

6/10

Pleasant

20 Nov 2023

Martin

Not 4-star

Alright place. Outdated. Definitely not a 4-star hotel, 3 at best. Room were ok, but sewer smell from bathroom early in the mornings. Cleaning staff tries to compensate by adding scents.

Self

10/10

Exceptional

04 Nov 2023

Farah

The location of this hotel is absolutely amazing - especially if this is your first time in Lisbon. The staff are friendly and the breakfast option generous (particularly if you have children!) We throughly enjoyed our time. Thank you.

Leisure Family_with_children

10/10

Exceptional

03 Nov 2023

James

Nice, comfortable hotel with a very gracias, helpful staff. Food was good, rooms were clean, showers larger than expected in Europe, prices reasonable.
Could use a better stocked bar is all.

Leisure Family

6/10

Pleasant

30 Oct 2023

Joyce

The bathroom had little space for toiletries
Housekeeping came in very late. Needed to ask for a second bath towel. Older gentleman at desk was helpful but not friendly or smiling

Friends_and_family Friends

10/10

Exceptional

16 Oct 2023

Adalberto

Very friendly

10/10

Exceptional

13 Oct 2023

Yolanda

Perfect location, easily accesible for Uber rides, next door restaurant fantastic!

Leisure Family

10/10

Exceptional

13 Oct 2023

Ivica

Great stay!

4/10

Poor

07 Oct 2023

Matthew

The location of this property is good. The staff was lovely and breakfast good. But the carpets in hall and in room were disgusting! The shower was dangerous to get in and out and bathroom sink very small. Would not recommend.

Leisure Family

4/10

Poor

06 Oct 2023

William

first the staff was awesome. the young man that checked us in was over the top helpful. property itself is listed as a five star hotel, not even close. we actually switch rooms, first room was in horrible condition and the second room was not much better. to start the worst of both rooms was the nasty dead carpet. the strict control of the air conditioning is ridiculous. Positive stuff, staff amazing, lobby bar open all day and theFREE breakfast spread was delicious.

Leisure Partner

10/10

Exceptional

06 Oct 2023

Elvin

Enjoyed our stay here for 4 days. Carlos the manager check us in. Very professional on how he handles his guest. Very helpful with all the questions we have for him. All of his staff in the hotel are very friendly and helpful. Breakfast was excellent and definitely will stay here again if ever we come back to Lisbon.

Partner

10/10

Exceptional

04 Oct 2023

Michael

Loved the 1 night stay.

Very satisfied with the room we booked. Was within walking distance of a ton of great food/drinks and shops. Only stayed 1 night, but I'd definitely recommend.

Partner

10/10

Exceptional

26 Sep 2023

Christie

Perfect from check in to check out. Breakfast was amazing. Staff - superb. Spacious rooms. Amazing towels.

Leisure Friends

10/10

Exceptional

26 Sep 2023

Ilya

very small room but excellent location and friendly stuff

Leisure

6/10

Pleasant

25 Sep 2023

MARIE

Excellent location. Brilliant and attentive staff, couldn't do enough for you. Hotel in some need of refurbishment. Only did breakfast, which wasn't great, cooked food cold and not a lot of choice. All self service even coffee machine.

Leisure Partner

10/10

Exceptional

23 Sep 2023

Najiah

Close to rvything

10/10

Exceptional

19 Sep 2023

Alyson

It was a very QUIET place to sleep. Very much appreciated when you have been traveling all day and after you have been walking all day visiting all of the fun places in Lisbon.

Leisure Partner

10/10

Exceptional

15 Sep 2023

Mark

Outstanding

Best hotel I have stayed at in a long while. Spacious and comfortable room, friendly staff, good breakfast, and fast, reliable, wifi. Hotel is in a great location to explore all the main sites of Lisbon. Highly recommend, I really can't praise this hotel enough.

Self

8/10

Excellent

11 Sep 2023

brenda

Rooms are small but nice, great location

Leisure Family

8/10

Excellent

07 Sep 2023

manuel

Love this hotel , had good breakfast and nice rooms , it is close to everything would come again. Love the service from Cyril, Facu and Carlos however the night front person never really help us had always a negative answer to us . We asked if we could leave our luggage since we were coming back 3 days later and he said no . Thanks God Carlos was walking in and he said yes then on the last day we asked if we could do late check out and he said no. We the asked Fácil and he allowed us to stay until 1 pm that is all we need it . Over all everyone else was fantastic even the general manager .

Leisure Partner

10/10

Exceptional

06 Sep 2023

Irina

The staff was amazing: Daniellie, Cyril, Facu, Carlos - all amazing! Excellent location - walk everywhere. Rooms are comfortable and beautifully decorated. Everything was perfect!

Partner

10/10

Exceptional

04 Sep 2023

Karen

The location is great. We were able to walk everywhere we wanted to go. Lots of close shopping and restaurants. Good breakfast.

Leisure Partner

2/10

Poor

04 Sep 2023

KEJUN

The room was so much smaller than the photo, the bed is definitely not for 2 people. We left right away, and they don’t want to give us the refund for 2. I guys(we still haven’t gotten the money). Please do yourselves a favor, DO NOT book this place!

Leisure Friends

8/10

Excellent

02 Sep 2023

Martha-Jean

Great location and nice rooms - would recommend this hotel!

Leisure Family_with_children

10/10

Exceptional

01 Sep 2023

manuel

Love the service and the facilities, Ciril and Carlos were always very helpful . It is close to everything and easy access

Leisure Partner

8/10

Excellent

30 Aug 2023

Young

Everything was fine except the small spaces..

Leisure Self

10/10

Exceptional

17 Aug 2023

Gautam

Great place to stay with a family. It is very close to the attractions and to a hypermart.

Leisure Family_with_children

10/10

Exceptional

13 Aug 2023

Kritzia

Amazing location. Very central to everything

Business_and_leisure Pet

8/10

Excellent

08 Aug 2023

Morella

Nice and comfortable place and very well located

Partner

10/10

Exceptional

04 Aug 2023

Owen

Great hotel in Lisbon

I loved the room. The staff was ultra friendly. Great location. We woukd definitely stay there again.

Partner

8/10

Excellent

02 Aug 2023

Stephanie

Decent Hotel in a great location.

Good location. A very short walk to a stop for the famous TRAM.
A little misunderstanding at check in in regards to transfer from airport. I understood it was paid to the hotel but nope, paid to the driver. Overpaid by 20$ for the transfer.
Room was ok. Fold out bed was ok for the kids.
Shower had no conditioner and the towels were a little wonky. Terrible blowdryer so bring your own. Sink was not clean but it was easier to clean it myself than to bother the front desk.
They held our bags when we checked out so we do appreciate that.

Friends_and_family Family

8/10

Excellent

20 Jul 2023

Elizabeth

Customer service was great! Always available and ready to assist. Some extra comforts were missing such as shower soap and bars but I’m not sure if this is an American practice and I wouldn’t knock them for it, the hotel is beautiful and the decor is lovely. Breakfast was very good and served for a good length of time which made it all the more convenient. Honestly can’t say enough about the customer service, Best service we received in all of Lisbon. Thank you!!!

Leisure Family

10/10

Exceptional

16 Jul 2023

Arvind

Super friendly staff, location great.

10/10

Exceptional

14 Jul 2023

Verified traveler

Good location for a reasonably priced hotel.

Clean, comfortable, central location on a steep hill. Luckily, close access to elevators going both up and down the city streets.

Partner

10/10

Exceptional

11 Jul 2023

Alan

The staffs here are very nice and helpful. We were allowed to check in earlier, and left our luggage there for a few hours after checkout. The hotel is in a very good location, walkable to metro, tram28 and Alfama district, where one can find authentic food with live music.

10/10

Exceptional

07 Jul 2023

ingrid

The staff was great and very attentive. Easy check in and safe area.

Leisure Family

10/10

Exceptional

04 Jul 2023

Tatiana

Nice clean hotel in a nice walkable area with amazing staff

8/10

Excellent

02 Jul 2023

Jason

Hotel’s location was great; room was clean and had good size; staff was very friendly. I liked the bed, but my wife complained that her back hurts in the morning. Breakfast was good, but we expected better one for 4star hotel. We were told about the elevator to Baixa district lower area but not about the 2nd elevator to the castle.

Leisure Partner

10/10

Exceptional

23 Jun 2023

Stefan

Staff is great and very accommodating. We came off an overseas flight, were jet lagged and they let us check in at noon. Our room had a very cue juliet balcony

Family_with_children

10/10

Exceptional

20 Jun 2023

Veronica

Cute hotel, great location and friendly staff!

Friends_and_family Friends

6/10

Pleasant

19 Jun 2023

Luis

Everything was ok, except for a vacume shaft inside the room that did some noise, for the rest everything was ok

Leisure Family_with_children

10/10

Exceptional

12 Jun 2023

Patsy

Very nice staff and the properly is in a very good location, close to many restaurants, museums etc.

10/10

Exceptional

01 Jun 2023

Abbey

Clean bright rooms, lovely staff, incredible location. The room was on the smaller side but given its so close to everything we barely spent any time in the room so it really wasn’t an issue! We will definitely return next time we’re in Lisbon!

Leisure Friends

10/10

Exceptional

31 May 2023

roger

Great location and the staff were very helpful.

Leisure Family

8/10

Excellent

27 May 2023

Melissa

The carpet in the room that I was in did have some stains, and the AC was not working very well, felt much hotter than the thermostat read. There was a mini fridge in the room which did not feel very cold and the phone didn’t work although it was plugged. The floors from the rooms above also creak a lot which kept me up along with being too hot to sleep. Overall not a bad property, it’s close to everything and the staff is helpful, just a little expensive for what you get in my opinion.

Leisure Self

4/10

Poor

27 May 2023

Verified traveler

Disappointing - closer to a 2-star hotel

Not great for a 4-star hotel, it had the feel closer to a 2-star. We stayed at 3-star hotels in Lisbon which were much nicer.

The hotel is locked up after hours, so it’s hard to get back in, and the rooms and décoré are very dated - and the entire hotel had a weird smell to it.

Also, there is rarely someone at the front desk. When we arrived no one was there.

I wouldn’t stay here again or recommend it. Very disappointing overall and I think the hotel should be downgraded. Definitely not a 4-star.

Partner

8/10

Excellent

24 May 2023

Angela

The location was great, walking distance to the interesting places and good restaurants. The staff Carlos and Cyril were friendly and very helpful. Cyril had good restaurant suggestions. The breakfast was good except for the coffee which was horribly bitter. The room was okay, the bathroom teeny tiny but adequate and we got used to it. The carpet in the bedroom was dirty and badly stained which was a bit disappointing.
Overall a good place to stay.

Friends_and_family Friends

6/10

Pleasant

18 May 2023

Megan

Breakfast good and location very convenient but room was next to reception and therefore very noisy. This included check in and out from other guests but also staff socialising in the early hours of the morning. Avoid ground floor rooms.

Leisure Partner

10/10

Exceptional

14 May 2023

Austin

Location was perfect

8/10

Excellent

09 May 2023

Michael

The property condition was excellent. It looks like it was just updated. Everything looked new. The buffet breakfast was very nice. What I didn't like... we arrived at 1:45 PM, but couldn't get into a room that was supposed to be ready by 2 PM. Then they didn’t put our luggage in the locked luggage closet. When we came back after 2 hours of sight seeing our luggage was still sitting out wheee anyone passingby couldget into it. And this is just my personality, but I hare silly joking from the front desk. \"The city room tax is 20 Euros per peeson per night.\" When I pulled out my credit card... \"ha ha ha, it's just 2 Euros each\" so, great facility, but some annoying service or lack of service.

Leisure Partner