Name: Hotel da Baixa
Address: Rua da Prata, 231, 231, Lisboa, 1100-417, PT

10/10

Exceptional

23 Jul 2026

CORAZON

Location and staff are very helpful. Breakfast is always good.

10/10

Exceptional

22 Jul 2026

Bryan

Beautiful individual hotel in the centre of Lisbon. Room a good size, very comfortable and well appointed.
Breakfast great, staff very helpful and pleasant bar area, would definitely stay again.

6/10

Pleasant

22 Jul 2026

Julie

Hotel was nice, room was nice but small. Make sure you request a room on the opposite side of the neighboring building that is under construction. We were subjected to jackhammers, drills, yells, and other machinery all day long until 9pm the days we were there. I may have misunderstood the amenity of 24/7 shuttle to airport as I was under the impression it was complimentary but it was €80 for the car ride, one way, to the airport for our family. You will be better off calling a taxi or an Uber as they will be much cheaper.

10/10

Exceptional

20 Jul 2026

SHANKAR

We had a wonderful stay at Hotel da Baixa. The rooms were modern and exceptionally clean, making our stay very comfortable. The staff were warm, friendly, and always ready to help with a smile. The hotel’s location is perfect, right in the heart of Lisbon, within easy walking distance of the city’s main attractions, restaurants, and shopping. We would happily stay here again and highly recommend it to anyone visiting Lisbon!

10/10

Exceptional

19 Jul 2026

Mark

I can’t say enough good things. I’ve been to Europe numerous times and this was definitely one of the better hotels.
Staff - personable, attentive and prompt
Room - spacious, fresh, updated, and clean (one issue was the AC fan vibrated all night but that happens the issue will be whether they fix it)
Restaurant - really good much better than I expected for a hotel

Partner

10/10

Exceptional

17 Jul 2026

Hilary. W.

Very cute boutique hotel in the city centre. Very clean and well appointed rooms. Nice breakfast. The front desk staff were particularly accommodating and eager to help.

The hotel is situated is in a pedestrian area so cabs can't come to the door of the hotel, so you may have to drag your bag from wherever the taxi can drop you.

My biggest problem was finding my way around the neighborhood. Many intersections do not have street names and my GPS was useless among the narrow, cobbled pedestrian streets. Although it is mostly flat around the hotel making it physically easy to walk around, I got lost following my GPS which led me in circles and told me to go down streets that weren't there. Granted, I'm not much into tech, but it was gratifying that my techie friend got us lost too. It kept telling us we were 2 minutes away and suddenly it was 8 minutes, then 2, then 12. We finally gave up and found a taxi that could drop us off a few blocks away from the street the hotel was on and we could walk there. But that's me.

Our guides parked close to the hotel so we did not miss any of our tours.

But about the hotel again. I found it charming and beautiful and would definitely stay there again.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Samantha

This is a fantastic hotel right in the heart of Lisbon. Rooms were clean, tastefully decorated and comfortable. Staff was kind and helpful. 10/10!

Family_with_children

10/10

Exceptional

13 Jul 2026

Mary

The room and the bathroom were very clean. The hotel was quiet and relaxing.

Self

10/10

Exceptional

13 Jul 2026

Brandon

Staff was extremely professional and always available to help.
Location was exceptional. Room was also great. Very comfortable beds.
Definitely recommend staying with Hotel Da Baixa.

Family_with_children

10/10

Exceptional

10 Jul 2026

Kayla

Very clean property, helpful staff. Delicious breakfast options. Would book again!

Friends

10/10

Exceptional

08 Jul 2026

Lennie

Great location

Partner

10/10

Exceptional

06 Jul 2026

berhan

Great room and breakfast.. I recommend it

10/10

Exceptional

05 Jul 2026

Karissa

this property is absolutely gorgeous. the rooms are very pretty and modern. the bed is so comfy. what really made my stay over the top is the staff and particularly the customer service manager Pedro. he took us on a free walking tour (included if you stay at the hotel) and told us incredible stories about the history and informative facts about Lisbon. he is incredibly personable and kind. he got to know everyone in the group and even knew our names. he gave us a ton of recs for lisbon and lagos in the algarve. truly the highlight of the hotel!
all the staff was very kind and the cappuccino at breakfast was delicious.
another huge pro for me in the hotel was the AC- air conditioning. i am from the US and the AC in this room really lived up to what i wanted. 10/10 recommend!
the location is also amazing. a walk uphill to the bairro alto area but flat and easy to get to the river and pink street. lots of trams nearby. so many good restaurants and shops.

Friends

10/10

Exceptional

04 Jul 2026

Katherine

Bright, clean room.

Partner

10/10

Exceptional

04 Jul 2026

Chase

The property was clean and is in a great location in Lisbon. The sites, shopping, and great food are all within walking distance. The staff is great and breakfast was really good as well. I would definitely stay here again.

Family

10/10

Exceptional

30 Jun 2026

Victor

The hotel itself is well situated and the provide a complementary walking tour with Pedro, absolutely a must do. As a bonus the hotel restaurant was excellent and very convenient. Excellent service by Neno, and the menu is a nice fusion traditional dishes with a modern interpretation also worth experiencing.

10/10

Exceptional

27 Jun 2026

Svetlana

Beautiful hotel and rooms. Breakfast was not worth buying.

Family

6/10

Pleasant

23 Jun 2026

Ed

My stay was disappointing.

I booked a courtyard view but was “upgraded” to a city view room on the second floor, which put me as close as possible to the active construction site next door, where jackhammering and other loud work started around 7 am. There are also streetcars that run in front of the hotel that are pretty noisy. It ended up feeling more like some kind of penalty than an upgrade.

The vent in my room made a loud rattling sound which the maintenance person tried to fix twice but kept coming back, which ended up being drowned out by the early morning construction next door anyway. Even my TV remote ran out of batteries that I went downstairs to have replaced.

Far, far below my expectations for such a highly rated hotel. At least the bar and server downstairs were nice, as were the maintenance guy and front desk folks.

I would avoid \"City View\" rooms especially as long as the construction next door is going on.

Self

10/10

Exceptional

21 Jun 2026

Ian

Hotel da Baixa is an excellent boutique hotel located in the heart of Lisbon’s old city. Walking distance to everywhere. Wonderful rooms. Wonderful ambiance. We would definitely stay here again!

10/10

Exceptional

18 Jun 2026

William

Convenient location and near restaurants.

Partner

10/10

Exceptional

17 Jun 2026

Jose L

Hotel is really nice and in a good location to allow exploring. I did find the shower in my room to be a challenge to get in and out because of the glass shower door opens in instead of out therfore limiting the amount of space to get in. If you're a thick/large individual you may not be able to get in.

Friends_and_family Friends

10/10

Exceptional

16 Jun 2026

Amara

Lovely rooms , friendly staff, and amazing location

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Amara

Our favorite place to stay in Lisbon. Great staff , great location!

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Suzanne

Wonderful, clean rooms with large bathroom. Delicious breakfast and cold drinks and coffee available at all times. Very helpful reception staff. Great stay.

Friends

10/10

Exceptional

14 Jun 2026

Tanya

Really enjoyed our stay at the Hotel da Baixa. It's a brilliant location and the staff were very helpful. We did the free walking tour with Pedro which was fantastic. Would highly recommend.

Partner

6/10

Pleasant

10 Jun 2026

Stanton C

This was generally a disappointment at the end of our theee week trip. The room was TINY and we paid a premium price! In fact, the current rate at the time of check in was between 135 and 170 euros and we paid 350!!! What a huge difference. I really don’t understand why my price was so high booking just 30 days earlier. For that price we should ah e gotten a pretty spectacular room but it was clearly the bottom of the tier.. We asked for a late checkout and was denied unless we paid an additional 25 euros per hour fee.

Facilty was decent and staff was pleasant but again, overall a big disappointment to end our trip. :-(

Partner

10/10

Exceptional

10 Jun 2026

Samantha

Beautiful hotel! The staff was incredible and the hotel was clean and very comfortable. Would stay again for sure.

Partner

10/10

Exceptional

08 Jun 2026

Yasser

A very clean room and hotel. Very good location. Good breakfast.

Partner

10/10

Exceptional

05 Jun 2026

William

Fantastic experience !!

Family

10/10

Exceptional

02 Jun 2026

Nasim

Fantastic stay . staff was very helpful and kind. The location is the best walking distance to the town center and all the restaurants. Updated rooms and bathrooms . loved it.

Friends

10/10

Exceptional

02 Jun 2026

Gozde

They were very helpful in every message. Thank you for your kind hospitality.

Partner

10/10

Exceptional

01 Jun 2026

Elena Sofia

I had a wonderful stay at this hotel. Carolina and Gonzalo were especially outstanding, friendly, professional, and always willing to help. In general, everyone at the hotel was amazing, helpful, and always smiling, which made me feel very welcome throughout my stay. Thank you to the entire team for such a great experience. I would happily stay here again.

10/10

Exceptional

27 May 2026

Lisa

The rooms were on the small side but clean, modern, comfortable and very quiet. Breakfast had many options and the bar was nice after a long day exploring the city. The reception staff was friendly and helpful. Hotel de Baixa is centrally located and close everything you need or want to see while visiting Lisbon.

Family

10/10

Exceptional

27 May 2026

Mark

Loved our three nights staying here. Room was great and the staff was helpful and accommodating. Great location except for the fact that non-electric cars can't drive on the street so you need instructions from the hotel how to reach the hotel by walking a short distance. Highly recommend this hotel.

Partner

8/10

Excellent

25 May 2026

Kenneth

Excellent location.

Partner

8/10

Excellent

24 May 2026

keesha

Great location

Friends

8/10

Excellent

23 May 2026

Lisa

Reception staff was very helpful and friendly. The hotel was a bit on the smaller side in the restaurant but the breakfast was
A nice way to start the day. The staff in the bar kept up the vibe with good nightcaps after a long day. The rooms were updated and clean but on the smaller side. My view was into a dead alley and a neighbors apt. Otherwise they were sound proof for a good night’s sleep as long as you kept the windows closed.

Family

10/10

Exceptional

22 May 2026

Nicholas

Man the staff here are so great and so helpful, always happy to help, always felt comfortable talking with them. Rooms are small but sufficient, bed is ok. The breakfast buffet is excellent! Location is top notch, so convenient to so many things. And in a rare flat spot in the city lol. Would stay again!

Partner

10/10

Exceptional

19 May 2026

Joe

The location and the room were excellent. Very walkable to Alfama and other tourist sites. The room was small but had ample storage and was very modern. Interactions with the staff were very pleasant and helpful. If you are using Uber/Bolt for pickup or drop-off, they prefer to do so a block away because of the pedestrian traffic and trolley, so be prepared for that; it is less than a block to the pickup spot.

Partner

10/10

Exceptional

18 May 2026

Jose

In the heart of historical Lisbon, it lets you walk to most of the main attractions. The style and comfort rival any 5-star hotel. His restaurant is excellent too.

Partner

10/10

Exceptional

17 May 2026

Federico

Fantastic hotel and staff. Location is great. Highly recommend.

Friends

10/10

Exceptional

17 May 2026

Sylvia

Beautiful rooms. Overall the hotel was well maintained and in a great location.

8/10

Excellent

16 May 2026

Sheela

The classic room was surprisingly tiny and we asked for an upgrade they were able to accommodate for more money which we were willing. The staff was very helpful with any requests we had and the breakfast was excellent! I only realized too late they also had an omelet station, but all the other food was plenty, especially all the fruit.

Family

10/10

Exceptional

15 May 2026

Ryan

I really don’t write reviews but I have to say, I was impressed by the service, environment and all the hotel offers. Super helpful and very courteous staff and really nice amenities. Thank you for a great experience…..

Family

8/10

Excellent

14 May 2026

Ram

Nice

Partner

10/10

Exceptional

13 May 2026

Lucia

The property is situated in a pretty central location in walking distance to lots of places. The hotel was very clean and the breakfast spread was pretty good. The staff were super helpful with recommendations and setting reservations. I highly recommend this place.

Family

10/10

Exceptional

13 May 2026

hope

Wonderful staff. Take the free tour! The hotel was beautiful, the room was lovely, and the location quite good.

I can’t praise the staff enough. Pedro’s tour was the highlight but everyone there was so helpful and very friendly.

I would go back to Lisbon just to stay there!

Self

8/10

Excellent

12 May 2026

Michelle

Location was great. Breakfast was good!

Partner

10/10

Exceptional

11 May 2026

Theresa

The reception staff was amazing and responsive regarding booking tours, transfers, and recommendations. The rooms were nice. I wouldn’t choose avoid the ones faci g the street as the trolleys are quite noisy. Would recommend and stay again. Would definitely request a tour with Nuno. He was thorough and organized.

Partner

10/10

Exceptional

10 May 2026

Jason

Great place!

Partner

10/10

Exceptional

09 May 2026

Rocío

La atención. Los servicios, la alimentación, el room service, el restaurante, el personal recepción todo excelente.
En una zona hermosa y bien ubicado. Excelente y recomendado.

10/10

Exceptional

09 May 2026

Terri

My daughter & I had a wonderful stay. The hotel is in a perfect, central location which allowed us to make the most of our short visit. The lovely upgrade following our delayed arrival was very kind. Thank you x

Family

10/10

Exceptional

08 May 2026

Nicole

Excellent staff

8/10

Excellent

08 May 2026

Seyed-Masoud

Clean, friendly staff, location is excellent

Family

10/10

Exceptional

08 May 2026

Susyn

Just the perfect hotel for our stay.

6/10

Pleasant

05 May 2026

Phil

Centrally located. Air system in rooms does not work well. For the price we paid I would not stay there again. Old and needs refreshing. Although we faced the street we had no view. There are better hotels.

Friends

8/10

Excellent

03 May 2026

Cathy

Location is excellent as are the staff and general manager. There was construction in a neighboring building right outside our balcony that started at 8:30 am sounding like a jackhammer so sleeping in was not an option. We did complain to management and received a complimentary dinner in the hotel restaurant which was delicious and appreciated. Daily breakfast absolutely delicious. The room was comfortable with a hair straight iron which was a bonus. The complimentary 2 hour walking tour amazing! Highly recommend .

10/10

Exceptional

03 May 2026

Amylynne

Breakfast selection

10/10

Exceptional

27 Apr 2026

Maria Candelaria

Great location. Staff very friendly.

10/10

Exceptional

27 Apr 2026

Rav

It was our first time visiting Lisbon and I'm so glad we chose to stay at Hotel da Baixa. From the moment we arrived to the time we left, the staff were great. Our room was wonderfully bright with high ceilings, a good sized bed and large bathroom. A special mention to Pedro for his outstanding hospitality and complimentary guided tour - an absolute must for first time visitors to this lovely city. The hotel itself is charming and centrally located for the many districts/areas to visit, all within walking distance or a short taxi/tram ride away. We will certainly be visiting again!

Partner

10/10

Exceptional

26 Apr 2026

Natalie

The hotel was clean, high end……and in the heart of everything. I was impressed with this hotel.

Clean, classy and impressive. I’d be happy to stay there again.

Self

10/10

Exceptional

23 Apr 2026

Nadejda

We had an excellent stay. The room was clean, and the staff were very helpful throughout our visit. We especially enjoyed the complimentary tour with Leonor on the day of our arrival—it was a wonderful introduction to Lisbon and really enhanced our overall experience. The location was also perfect, with easy access to all the places we wanted to visit.

Partner

10/10

Exceptional

22 Apr 2026

Marcus

Would recommend

Partner

10/10

Exceptional

20 Apr 2026

Eileen

Loved the bathroom with its huge walk in shower, multiple shower heads, white marble, and double vanity sinks. They even provide you with a hair straightener! Breakfast was delicious. We took advantage of the complimentary walking tour led by Pedro, our very charming guest relations manager. Bed sheets and bed were very high quality. Overall, loved this hotel. Close to everything we wanted to see in our short 3-day visit!

10/10

Exceptional

16 Apr 2026

Kristiina

We were welcomed so nicely, got to check in early and everything went perfectly, will stay again.

10/10

Exceptional

16 Apr 2026

Christine

The service provided by the restaurant and bar staff was exceptional. The food was incredible, so fresh. Breakfast should not be missed and please get an omelette. We had dinner or dessert every night in the restaurant because it was so good. The room was very clean, the bed comfortable, and the shower was fantastic. Even though the hotel is in the city, it was extremely quiet.

Partner

10/10

Exceptional

14 Apr 2026

Mario

Excellent room and service

10/10

Exceptional

11 Apr 2026

Tracy

Clean rooms. Friendly staff good location

10/10

Exceptional

07 Apr 2026

Ardaman

Great rooms, staff , service, amenities and above all, location for visiting Lisbon.

10/10

Exceptional

06 Apr 2026

Paul

Service was very good

Family

10/10

Exceptional

04 Apr 2026

Stephen

Our stay in Portugal was absolutely unforgettable, and this hotel played a huge role in making it so special. From the moment we arrived, we were welcomed with warmth, professionalism, and genuine hospitality that made us feel instantly at home.

The hotel itself is stunning—beautifully designed with a perfect blend of modern comfort and classic charm. Every detail felt thoughtfully curated, from the spotless rooms to the inviting common spaces. Our room was spacious, comfortable, and offered breathtaking views that made it hard to leave each morning.

The location couldn’t have been better—right in the heart of everything, yet still peaceful enough to relax and unwind. Whether we were exploring the city, enjoying local cuisine, or simply strolling nearby streets, everything was easily accessible.

What truly set this hotel apart was the staff. They went above and beyond at every opportunity—offering recommendations, assisting with plans, and always greeting us with a smile. Their attention to detail and genuine care made our experience feel personal and memorable.

If you’re traveling to Portugal and looking for a place that combines comfort, beauty, and exceptional service, this hotel is an absolute must. We can’t wait to return!

Partner

10/10

Exceptional

29 Mar 2026

Alex

Wonderful hotel, very comfortable, excellent staff!

Partner

10/10

Exceptional

27 Mar 2026

Addelaizis

The room and service were amazing. We are definitely coming back. And the hotel was very central too.

10/10

Exceptional

25 Mar 2026

Minerva

Great stay in Baixa.
The breakfast was a amazing , the cocktails at the bar as well , Mnino treated us great
Thought the hotel is historical , the rooms are updated , we had inside garden view therefore no noise , rooms soundproof

10/10

Exceptional

23 Mar 2026

Thierry

Great price, very nice room, the mini bar was a great addition, the staff was amazing and helpful, the signature drinks were really good, and the hotel is in a great location.

Friends_and_family Friends

8/10

Excellent

13 Mar 2026

Malcolm

Great location . Exceptionally helpful staff. Parking a challenge but the hotel staff help greatly . Room small but bathroom excellent .

Friends

10/10

Exceptional

12 Mar 2026

Jack

Great stay and Pedro in guest service was awesome. Highly recommend 👍

10/10

Exceptional

10 Mar 2026

Tajinder

My mom and I had a great stay at Hotel da Baixa during our trip to Lisbon. From the moment we arrived, the staff were incredibly friendly and welcoming. They helped arrange transportation to and from the airport, which made our travel days much less stressful, and they were also very helpful with our luggage.

One thing we really appreciated was how safe the hotel felt. The doors remain locked and there is staff available at the front desk 24 hours a day, which gave us peace of mind coming back in the evenings.

The location was also ideal. We were able to walk to many attractions, shops, and restaurants around Lisbon, which made exploring the city very convenient.

The only small thing to note is that because the hotel is located along a bus and tram route, Ubers can’t drop you off directly in front of the hotel. However, it’s only a short walk and didn’t impact our stay much.

Overall, we were very pleased with our stay and would happily return the next time we’re in Lisbon.

Family

10/10

Exceptional

08 Mar 2026

ahmed

Great room , fully loaded , and the complimentary sparkling wine was actually good . We drank it at the bar where the service was excellent. Also the location is in the heart of the city . A repeat

10/10

Exceptional

06 Mar 2026

Daimarys

Excellent stay

10/10

Exceptional

06 Mar 2026

traci r.

Very nice! I would definitely stay there again.

10/10

Exceptional

06 Mar 2026

sally

Conveniently located near Metro station and many shops and restaurants. My room was totally quiet and pleasant. Friendly, helpful staff. Attractive and comfortable room.

Self

10/10

Exceptional

05 Mar 2026

David

Extremely well located. Staff very helpful with suggestions for getting around and restaurants. Would definitely stay there again.

Partner

10/10

Exceptional

01 Mar 2026

amy

All of the above

Self

10/10

Exceptional

28 Feb 2026

karen

Great location. Clean/quiet room. Friendly staff. Would recommend to others.

10/10

Exceptional

26 Feb 2026

Walter

Excellent place!!!
The help, place, room, staff unparalleled.
10 of 10 for this hotel!!!

Partner

10/10

Exceptional

25 Feb 2026

Maria

We have had a very pleasant stay at this hotel. Staff was very helpful and polite and pleasant in all areas from frontdesk, restaurant and cleaning staff.
A special thank you to Eduardo, the service manager who went out of his way to provide us with tailored suggestions about what to see and where to eat during our stay.
We sure will return back to this hotel on future visits!!

10/10

Exceptional

21 Feb 2026

David

Staff were extremely supportive, available and courteous, always looking to answer an inquiry, or just to greet you coming or going.

Partner

10/10

Exceptional

19 Feb 2026

Jennifer

Beautiful room, great amenities, excellent breakfast buffet and the staff were truly helpful. Thank you!

Partner

10/10

Exceptional

18 Feb 2026

Judith

Great room, good breakfast options, very helpful and informative staff.

Partner

10/10

Exceptional

15 Feb 2026

Rosario

beautiful hotel in the heart of lisbon

10/10

Exceptional

11 Feb 2026

Una

Convenient and Cosy stay

10/10

Exceptional

10 Feb 2026

Daniel

I can’t recommend this place highly enough! The staff were incredibly helpful and friendly from the moment I walked in to the moment I left. They provided some great recommendations and helped plan some brilliant day trips. The breakfasts were fantastic, and the room was spacious and clean and the bed was luxurious and comfortable. Would definitely stay here again!

Leisure Self

10/10

Exceptional

08 Feb 2026

Kevin

Fantastic hotel. Pedro the manager is the best. Free two hour waking tour. Fabulous breakfast. Cute little bar. Everyone was so helpful from the time we got there until the time we left. Highly recommend this hotel!

Leisure Partner

10/10

Exceptional

03 Feb 2026

ZUHRE

The hotel was so clean and has very friendly and helpful reception
Location is perfect and near to the river side and very central
We loved it.

Leisure Friends

10/10

Exceptional

02 Feb 2026

Rodney

Charming hotel