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Rossio Apartments

Lisbon · Portugal

Rua dos Sapateiros 231View location

9.0/10Excellent272 Reviews
Cleanliness9.4/109.4
Service8.8/108.8
Comfort9.0/109.0
Condition8.8/108.8
Neighborhood9.2/109.2
Value8.4/108.4
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Rossio Apartments

With a stay at Rossio Apartments, you'll be centrally located in Lisbon, steps from Rossio Square and 7 minutes by foot from Commerce Square. This aparthotel is 0. 5 mi (0. 8 km) from Lisbon Cathedral and 0. 7 mi (1. 1 km) from Castle of Sao Jorge.

Make use of convenient amenities, which include complimentary wireless Internet access and tour/ticket assistance. Featured amenities include luggage storage and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours). Make yourself at home in one of the 6 guestrooms, featuring kitchenettes with refrigerators and stovetops.

42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include laptop-compatible safes and microwaves, and housekeeping is provided daily.

Read more about this hotelShow less

A stay at Rossio Apartments places you in the heart of Lisbon, steps from Rossio Square and Santa Justa Elevator. This aparthotel is 0.4 mi (0.6 km) from Avenida da Liberdade and 0.4 mi (0.6 km) from Commerce Square.

Make yourself at home in one of the 6 guestrooms, featuring kitchenettes with refrigerators and stovetops. 42-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and microwaves, and housekeeping is provided daily.

Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Airport transfers
Concierge
Laundry
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until 8:30 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No elevators No front desk Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • The property is professionally cleaned.
    • Contactless check-out is available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Arrivals after 10 PM cannot be accommodated at this property.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher
    • This property is professionally cleaned
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 4)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    Spanish

Nearby attractions

Rossio Square 0.1 km / 0.1 mi
Rua Augusta 0.1 km / 0.1 mi
Figueira Square 0.1 km / 0.1 mi
Santa Justa Elevator 0.1 km / 0.1 mi
Dom Pedro IV Statue 0.2 km / 0.1 mi
Carmo Convent 0.2 km / 0.1 mi
Armazens do Chiado Mall 0.2 km / 0.1 mi
Restauradores Square 0.5 km / 0.3 mi
Coliseu dos Recreios 0.5 km / 0.3 mi
Fernando Pessoa Statue 0.5 km / 0.3 mi
Rua Augusta Arch 0.5 km / 0.3 mi
Avenida da Liberdade 0.6 km / 0.4 mi
Fado in Chiado 0.6 km / 0.4 mi
Commerce Square 0.6 km / 0.4 mi
Camões Square 0.6 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 6
  • hotel
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Airport Shuttle
  • Laundry service
  • Luggage room
  • Non-smoking establishment
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room CAPACITY 2Room • CAPACITY 2ROO.C2

    Photos are not available for this room type.

    Rossio Apartments

    Room CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO KING BEDSFAMILY ROOM • TWO KING BEDSFAM.2K

    Photos are not available for this room type.

    Rossio Apartments

    FAMILY ROOM TWO KING BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2K

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO CAPACITY 2STUDIO • CAPACITY 2STU.C2

    Photos are not available for this room type.

    Rossio Apartments

    STUDIO CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Rossio Apartments

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH KITCHENETTESTUDIO • WITH KITCHENETTESTU.KT

    Photos are not available for this room type.

    Rossio Apartments

    STUDIO WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Rossio Apartments

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Rossio Apartments

9.0
Excellent
272 Reviews
Cleanliness
9.4 /10
Service
8.8 /10
Comfort
9.0 /10
Condition
8.8 /10
Neighborhood
9.2 /10
Value
8.4 /10
Amenities
8.6 /10
100 reviews shown
8/10
Excellent
03 Jul 2026
Hamid
Très bon appartement, propre, bien équipé et parfaitement situé. Excellent accueil. Je le recommande sans hésitation.
Family
8/10
Excellent
27 Jun 2026
Antonio
Overall, the apartment was very clean, excellent and comfortable.
Partner
8/10
Excellent
01 Jun 2026
Guido
The room has a bad odor , beside de the odor everything was perfect , super nice and location incredible
Family_with_children
10/10
Exceptional
31 May 2026
Yun hee
The room was nice and clean. Amazing location. There is no official reception so you have to communicate with the host directly.
Family
10/10
Exceptional
26 May 2026
Iris
Including washer and dryer machine, location very close to the metro.
Friends
10/10
Exceptional
25 May 2026
Emma
Great location!
Family
6/10
Pleasant
09 May 2026
Julie
The photo shown does not match the entrance, see attached. We had to edit on the street for some one to come and let us in. The stairs were a challenge with our heavy bags and there was no hot water in the morning, maybe a busy time as it was ok later in the day.
On the plus side, the woman communicating with us was friendly and helpful, the room was spotlessly clean.
Partner
8/10
Excellent
08 May 2026
Lise
L'appartement était bien et la communication était rapide. Ce que j'ai moins aimé est la rue sur laquelle nous étions etait pleine de contenants a poubelle et ça sentait pas très bon.
8/10
Excellent
31 Mar 2026
Kerry
The location is great and the apartment was clean, has a microwave and kettle and small hob for cooking. Check in process was easy, we met with a host and they gave us the key. She and the cleaning lady were both super friendly. However if you have a baby it is tricky, as there is no lift and the apartments are all after a flight of stairs. The apartments also smelled quite musty although they were clean, and there is a bit of noise from the main square of rossio. It could do with a little updating in terms of painting walls, but the beds were comfy.
Overall it's good.
Family_with_children
10/10
Exceptional
29 Mar 2026
Maria
Laundry was awesome dryer you can’t put to much I. It. The room itself was awesome the house keeper could’ve done a better job cleaning. Perfect location I will recommend to my friends and will book again.
Partner
10/10
Exceptional
20 Feb 2026
WILLIAM
Clean room
10/10
Exceptional
13 Jan 2026
Ming
We stayed 5 nights and enjoyed it. The apartment is in great location, very central and closed to historic sites. Room is clean and bed comfortable. Kitchen and washer dryer are really convenient for our extended stay! Natalie is very friendly and helpful and so are all other staff. One speaks several languages even including Chinese! The thing to mention is the apartment doesn’t have on site staffing like normal hotels so immediate personal interaction are not available. We had issues with use of kitchen and power blackout in the room, and we had to email them for assistance. Luckily they are quick to come over and resolve issues, which is appreciated. Overall, everything is excellent and we will highly recommend this place.
10/10
Exceptional
20 Nov 2025
Marcella
Clean room. Excellent location looking directly at Rossio Square.
Partner
10/10
Exceptional
13 Oct 2025
Chris
Great spot!!
10/10
Exceptional
10 Sep 2025
Gesila
The apartment in lovely. The location is ideal for site seeing in Lisbon. It’s walking to distance to pick up location for all the bus tours and several dining and shopping areas around. The only comment I have is the stairs which is quite difficult especially is you have heavy luggage.
10/10
Exceptional
12 Aug 2025
Stephanie
Excellent location! Very clean suite with exceptional staff.
Leisure Family
2/10
Poor
16 Jun 2025
Verified traveler

Not recommended!

Horrible! Disgusting facade and entrance. The apartment is under construction, they should not open it for guests until it’s ready. The entrance is like a ghetto. Found a man urinating in the corner of the entrance.
Entrance is smelly and dirty. No elevator, not even stated in the hotel description.
Friends_and_family Friends
10/10
Exceptional
28 May 2025
Joneil
Leo was great :)
Leisure
10/10
Exceptional
22 Apr 2025
Michelle
Wonderful place to stay. Updated clean. The only disappointment was the tarp in front of the window so we couldn’t see Rossio square.

If you don’t like loud music don’t stay here. We truly enjoyed our time here
Leisure
8/10
Excellent
21 Apr 2025
Soesilowati Bray

Great location!

Location was very centre and close to some tourist attractions and public transports.
Partner
10/10
Exceptional
23 Dec 2024
Josielyn

Family trip from Vancouver, BC

Excellent location. Excellent communication with the reception. Very good service. Room is very clean and spotless. Bed is comfortable. I will definitely stay again in this hotel.
Friends_and_family Family
4/10
Poor
06 Dec 2024
Adam
While the physical appearance of the room was decent, there was a horrible sewage smell in the apartment. Unfortunately, although the staff tried, they were unable to address the stentch and could not offer an alternative for our family of four.
Leisure Family
10/10
Exceptional
14 Nov 2024
Sandra
Pretty easy to find just off main plaza. Daily housekeeping was a major plus!! Plenty of TP, towels and lovely made beds. Street below not noisy. So much to see and do nearby with easy access to 2 different Metro lines.
Comfortable beds, blackout curtain.
Leisure Friends
10/10
Exceptional
18 Oct 2024
Margaret

Great location

Great location near Rossio square. Our flight was delayed and I rang to confirm we were en route in a taxi from the airport. I was told check in had closed but someone would meet us at the apartment which they did promptly. Apartment very clean and well decorated, comfy bad. Was cleaned every day. It is close to a wide variety of bars & restaurants and close to the famous number 28 tram starting point and hop-on/off bus tour stops. Lots of pastekrias nearby, ate too many pastel de natas!
Partner
10/10
Exceptional
09 Oct 2024
Shawn
The property was great in all aspects. Clean with all things that we needed. I was a great location as we were close to shopping, restaurant's, transportation and so many many other things. I would recommend this property in all aspects.
Leisure Family
10/10
Exceptional
14 Sep 2024
Lesley
While the location is central to everything, our room faced the Rossio Square which made it noisy. Otherwise the place was very comfortable and clean with affordable restaurants near by. I would go back.
Leisure Friends
10/10
Exceptional
26 Aug 2024
Susan

Wonderful stay

Wonderful place big spacious room. Only drawback was no elevator. We had no issues but just one people know that they have to climb stairs
Partner
2/10
Poor
12 Aug 2024
Kristi
Beware!

Pros - clean and a stones throw from Rossio Square. Lots of restaurants close by.

Cons - peep show on the main level of the building BLASTING music with too much base, garbage stacked beside main entrance, no VIP benefit, room advertised as two king beds but they were actually double beds, room advertised as fitting 5 people but only room for 4, person meeting us to provide keys was 30 minutes late, peep show clientele lurking around main entrance and washroom smelled like mold.

I would not recommend this hotel and I would never stay here again.
Leisure Family_with_children
10/10
Exceptional
10 Jun 2024
Christine
Location was excellent and the support from concierge on arrival was great as access to the apartment was via code etc.
We didn't receive the VIP benefit as it was an apartment not hotel and think the benefit wasn't expected by apartment staff.
Leisure Partner
10/10
Exceptional
18 May 2024
Paul
I have stayed in Rossio Apartments many times. It is a very good location with wonderful facilities.

One concern, which may be very important to some travelers: The apartments are located on the 2nd floor of the building. Climbing 23 steps may not be suitable for some. It is well worth it, however!
Self
8/10
Excellent
18 May 2024
Marita
Very convenient position but noisy. The studio was pleasant and clean - house keeping daily. Some facilities in need of refreshing: Freezer box in refrigerator iced up because of poorly fillting door. Air conditioner not working requested maintainance but still didn't work.
Leisure Partner
10/10
Exceptional
15 May 2024
REGINALD
Very spacious so it was much bigger than a hotel room. The bathroom was very nice and had a really nice shower with a handle and a rainstyle spigot. The bed was very comfortable and the air conditioning worked perfectly. The location was terrific.
Leisure Partner
10/10
Exceptional
11 Apr 2024
Eric

Perfect location, comfort and quiet

The location is perfect and it's close to everything.
Friends_and_family Family
10/10
Exceptional
25 Feb 2024
Jeremy
Right in the middle of everything! Steps from the metro, right in the heart of all the action, and early check in was so convenient. The apartment was clean, quiet, modern… what more could we ask for? It was the best!
Partner
8/10
Excellent
01 Jan 2024
Jeffrey

Great place to stay in Lisbon

Had a great experience here. Location is fantastic, and the apartment and service were very good. Only thing that concerned us was noise from the dance club downstairs but with white noise in the room it didn’t bother us. Thanks!
Friends_and_family Family
8/10
Excellent
18 Oct 2023
Paul
I was met at the property at the appointed time. Rossio Apartments a very convenient and clean. Housekeeping was very helpful. The TV went haywire the first night. Management called IT for resolution, but there is a major problem. Everything else was great.
Self
10/10
Exceptional
23 Sep 2023
Verified traveler

Convenience in a colourful neighbourhood

We only stayed one night but it was very convenient to the main sights of Lisbon and for trams, buses, metro. Although we had to go to the sister hotel for checking in and to leave our luggage while we enjoyed a few extra hours in Lisbon, the sister hotel is an easy 5 minute walk and the staff there were extremely helpful.
Partner
8/10
Excellent
13 Jul 2023
James
Apartment was large, clean and the beds were comfortable
Leisure Family
10/10
Exceptional
05 Jun 2023
Jonathan
Wonderful local spot that was clean and comfortable, close to all central Lisbon attractions. Well worth the money.
Friends_and_family Family
8/10
Excellent
10 Feb 2023
Chunjira
Great location have everything you need around the apartment metro just around the conner very convenient.
Leisure Family
8/10
Excellent
24 Nov 2022
Kimberley
The studio apartment is in a great location. The apartment was very spacious and comfortable. We had a great view overlooking Rossio square and the Christmas market.
The small kitchen was nice but could use a few more essentials. One burner on the cook top didn’t work. We informed them the first day, but it was never fixed. We were supposed to get a welcome bottle of wine but did not receive it, even after we asked.
We did appreciate the laundry facilities.
Friends_and_family Family
10/10
Exceptional
07 Jul 2022
Polytimi
Lovely modern apt with amenities. The location was perfect, walking distance to main sites and shopping yet quiet at night for sleeping.
Leisure Family_with_children
6/10
Pleasant
26 Jun 2022
Beth
Great location but room was not what we expected. Advertised 2 king beds and that it slept 5. There were only 2 full/double beds. Light from street kept room quite bright at night. A/C did not seem to work properly.
Leisure Friends
10/10
Exceptional
16 May 2022
Brittany

Ideal location

Host (Carlos) was very accommodating and the location is ideal.
Partner
10/10
Exceptional
25 Feb 2020
Maria
Fantastic place to stay. Clean and bright. Had everything we needed. Very comfortable beds and pillows. Couldn't be more central in Lisbon. Would definitely stay again.
Friends_and_family Partner
8/10
Excellent
06 Nov 2019
Verified traveler
Although the apartment itself was immaculately clean, the railings in the public stairwell were disgusting.

The location of the property was excellent.
10/10
Exceptional
18 Sep 2019
keir
Fabulous location, just steps from Rossio Square. Very quiet considering. The entrance is next to a peep show but that was never a problem. Felt secure. The staff were very helpful and friendly. The apartment was very clean and coffee and tea were gratis. We would definitely stay here again in the future.
Partner
10/10
Exceptional
14 Sep 2019
EmmanuelPladott
We enjoined very much the facility and the location.
Leisure Partner
2/10
Poor
23 Jul 2019
Mae

BEWARE!!!

If you are traveling to Lisbon, AVOID THE ROSSIO APARMENTS! We were treated very poorly by Rodrigo, the manager of Rossio Apartments. He bumped us from our prepaid booking that was made over 3 months prior to our trip. We were given a room at a lesser hotel but told we would be moved to Rossio Apartments in 3 days. Not only was that NOT true, we were bumped to a lesser room at the alternative hotel. Rodrigo agreed that we deserved a refund of 50 percent or more, and promised to contact the owner to arrange this. However, when it was time for us to leave Lisbon, he told us we would not be receiving ANY refund. We are very unhappy about our poor treatment by Rodrigo at the Rossio Apartments. Don't let this happen to you!
Partner
8/10
Excellent
15 Jul 2019
Verified traveler
Perfect location but be ready to smell sardines in the morning. They are doing construction right where the apt is which is next to a ladies night club and a dumpster. It’s nice inside but just beware of the immediate alley it’s in.
Leisure Family
6/10
Pleasant
09 Jul 2019
Ana

A bit of a nightmare

The first day I arrived it was extremely disappointing and exhausting as the Rossio Apartment was not completed then I was asked to go to the Chiado Apartment instead but in that it was still not ready. By 5pm I still didn’t have anywhere to rest.
It was extremely disorganised.
10/10
Exceptional
30 Jun 2019
Verified traveler
The location is brilliant, we could not really have asked for a better place. The amenities were modern and the place was clean. The people were lovely and attentive. They were flexible and allowed us to leave our luggage there on the last day so we could explore the city some more. Overall a brilliant experience, I would definitely recommend.
Leisure Partner
8/10
Excellent
30 May 2019
Verified traveler
We loved the location of this property, right in Rossio Square. Overall, we had no complaints. The only con was the check-in procedure, as there is no \"front desk\" to report to and you have to phone the property liaison and hope they are available.
Leisure Partner
10/10
Exceptional
25 May 2019
Verified traveler
Perfect location! Beautiful apartment with all the amenities.
Leisure Family
10/10
Exceptional
25 May 2019
Verified traveler
Excellent location, Rodrigo our host was very helpful and polite...
Leisure Partner
10/10
Exceptional
23 May 2019
Miriam

Great location, clean and helpful concierge!

Location was excellent. The rep: Rodrigo was very helpful with info about Lisbon and even came at 10:30 pm within 10 min after we called to give us new entry cards to replace the ones he gave us, as their code was accidentally changed.
Friends
4/10
Poor
21 May 2019
Verified traveler
No hotel reception. Entrance smelt of Urine and no one there to meet us. Very steep staircase and not suitable for older people.
We had to get mainyenance in to fix blocked shower, safe not working and faulty plug. The hotel looks modern but a cheap renovation.
Business_and_leisure Friends
8/10
Excellent
19 May 2019
Paul

Wonderful apartments in the heart of the city

The Rossio Apartments are exceptional in nearly every way: Cleanliness, comfort, amenities, location, convenience. I enjoyed my stay very much. There was some difficulty getting into the building at the appointed time, but someone in the building responded to my ringing of their bell so I was able to get in. A short time later the service lady responded to my knocking on the inner door.
6/10
Pleasant
28 Mar 2019
Jim
Well first let me get the negatives out of the way. The unit we were in was above a strip club. Great for single guys, but not ideal for families. Lots of steps and no elevator. That being said the room was decent and the beds comfortable. The Elevator is around the corner and Rossio Square is right next to the units. The check in was simple, but make sure you have a working phone to call them. I booked this at the last minute, so I was just happy they had a room available although the price was a little high.
Leisure Family
10/10
Exceptional
18 Mar 2019
Julie

I would recommend Rossio Apartments.

Fabulous location, close to numerous attractions, and they provided a suggestion where to park that was reasonably priced.
Family
6/10
Pleasant
10 Mar 2019
Verified traveler

Not bad, Not great, will not stay again

Check-in staff was friendly and helpful. Location was perfect. My only complaint was the bathroom, the drainage smelled really bad and there was no fan in there. We told the staff the situation, he agreed and told us they will do something but the situation has not improved. Felt disappointed and hard to put up with the situation for 3 nights stay.
Partner
10/10
Exceptional
07 Mar 2019
Steve

Great location

Great location and fantastic property in the heart of Lisbon. Easy access and very clean and comfortable. Nice touches with a coffee machine and teas as well as welcome bottle of water. Daily servicing and friendly staff makes this a definate recommendation.
Friends
6/10
Pleasant
03 Jan 2019
Verified traveler
The location is good and convenient. The communication with the manager is not very smooth - after notified our arrival time for several times, we still ended up standing on the street in the dark and waited for half hour. The condition of the apartment is generally good but one night we did not have hot water. As it's the new year's eve, we were told that they could not do anything on the day and the problem was solved the next day.
Leisure Family
8/10
Excellent
26 Nov 2018
Verified traveler
Great location close to Rossio and centerpiece of many restaurants and tourist attractions including the Praca Commercia and Praca De Figueira. Time your arrival and give notice to managers so they can be there to let you in. This is an apartment building. Very Clean and well maintained.
Leisure Family
2/10
Poor
28 Oct 2018
Verified traveler
central old city location , with large rooms and good A/C
10/10
Exceptional
20 Oct 2018
Kelly
Everything was great ,although we didn't see the owner.The spot was really good and cozy. I love it!!
10/10
Exceptional
22 Sep 2018
Helen

Perfect location

Very close to Rossio square and train station. Great little apartment, very clean and comfortable.
10/10
Exceptional
24 Jun 2018
Rondell

Wonderful apartment in ideal location

I can highly recommend Rossio Apartments. We were met at the apartment for check-in and advised of all details in regards to the apartment plus emergency contact details. The apartment was spotless and serviced daily. The location was ideal with views overlooking Rossio Square. A delightful apartment in a wonderful location for sightseeing in Lisbon.
10/10
Exceptional
24 Jun 2018
David

Rossio Apts, fabulous location, service & apt.

This was one amazing discovery. The apt. is in a fantastic location, close to Old Town, metro, buses, shops, & restaurants. Our room had a view of Rossio Sq. and the beds were fabulous esp. with my back issues. We had maid service which was very nice replacing tea, coffee, & making our beds. The best part was the service. Carlos is an absolute gem. He kept in touch with me by email and when I requested information about transfer from the airport and then to the cruise port as well as questions about day tours. He not only sent me an email with choices of tours but called me using WhatsApp about the tours. When we arrived at the airport, Carlos arranged for a driver, Adrian, to pick us up. At the apt. he was there to check us in and carry all our baggage to the 2nd floor. Adrian was our driver for 2 days taking us to a fantastic tour at Jose Maria da Fonseca winery, the palace in Sintra, Cascai, lunch on the ocean at a sea food place, Belem, Cabo da Roca, and many scenic drives. We kept in touch with Carlos using WhatsApp and he would respond right away with any concerns and questions. Wi-fi was included so were able to use WhatsApp with both Carlos and Adrian. On the last day, Carlos helped get our baggage down and Adrian would take us to our cruise port. What a fantastic and memorable 3 days in Lisbon thanks to the incredible service we received from both Carlos and Adrian. We highly recommend Rossio Apts. Next time we plan to book the room with the balcony.
Partner
10/10
Exceptional
14 May 2018
Paul

Rossio Apartments - a perfect location

Excellent services and facilities provided in the center of the city.
10/10
Exceptional
07 May 2018
Dan

Amazing vacation!

Excellent choice! Could not be more central, everything is right there.
Very clean, everything you need inside, including kitchenette. Great WI-FI, TV, even Netflix!!! Check in/out seamless. Transportation from/to airport is being offered for 25euro one way, or 45euro both ways.
There is an AVIS rental place 100m away, at Hotel Mundial if you don't want to rent a car from Airport, very convenient
Overall, extremely satisfied, probably the best place to stay in Lisbon at a decent price.
Family
10/10
Exceptional
19 Feb 2018
Robin

Excellent apartment -close to Lisbon tourist sites

Very well situated apartment. Although its entrance is next to a 'peep show' this did not cause any problems - the area is generally respectful. The apartment is modern, well furnished with all one would want. Coffee, apples and welcome bottle of wine were all most welcome additions compared to usual apartments. Location is excellent for walking to all the main Lisbon sites, although tram rides to Belem and the basilica were used (and easy to do) as they are a bit further away. Rossio square is nice and there are many shops and restaurants in the locality. The staff (owner who showed us the apartment) and service lady (in the apartments' area most of the day) were friendly and helpful. very close to metro, rail station and tram stops.
Partner
8/10
Excellent
07 Feb 2018
Peter

Good location.

Comfortable apartment. Excellent location and value for money.
8/10
Excellent
20 Oct 2017
Brian

Do not judge a book by it’s cover!

Although the outside does not look great once inside everything is absolutely spotless and modern.

Location could not be better. Yards frim Rossii Square, metro station and plentiful shopping.

Stop for hop on hop off buses right on site also.

Will definately use again.
Partner
6/10
Pleasant
05 Oct 2017
Olga

Difficult check-in

Although I confirmed my check-in time for 2PM in 3 emails, which is also the hotel’s check in time, I still had to wait for 10 min for the receptionist to come and another 45 min for the room to be cleaned. I was given a different room than on the booking picture. Usually you book by pictures, they said no, it is just a picture. Next morning, there was no hot water. I had to email them because the staff does not communicate in English and there is no one to talk to. They replied around 3PM after I checked out.
Not a nice experience.
8/10
Excellent
14 Sep 2017
Kelvin

Nice room, very close to centre of city.

Enjoyed our short stay in studio apartment. Comfortable bed and good value accom for the price.
Partner
10/10
Exceptional
17 Aug 2017
barry

Stay at Rossio apartments

The experiance was pleasant and we found the portuguese people patient, helpful and just very nice. without exception.
10/10
Exceptional
07 Jul 2017
Diana

Great place to stay and relax.

Brilliant place to stay, on Praca Rossio, not the horrendously busy square where all the tours, taxi#s, tuk tuk\"s etc. leave from, but a one minute walk away. Loads of great restaurants around, and the service is great. Probably the only thing against is having to ring the hotel to get access to the apartments, but would much rather stay in an apartment than in an hotel.
Partner
10/10
Exceptional
13 Jun 2017
Antonino

Great location

Every thing was great, Only minor issue was that there were no soup/cereal bowls supplied. We had to eat our cereal out of the coffee cup. Enquired, but was told none were available. Could not even buy them from the nearby supermarket. Also bathroom could be a bit bigger
Partner
10/10
Exceptional
26 May 2017
C.

Great location, overlooking Rossio square

Better than expected comfort and location, right in the centre of town.

Close to food, transit (Rossio station is a 5-min walk), shopping, grocery store also within 5 min walk.

The host waited for us at the room as expected, and within a few short minutes we were all settled in - with a welcome bottle of wine, nonetheless!
10/10
Exceptional
24 May 2017
C.

Renovated building, walking distance to center

Host waited for us at the apartment (no reception service here), and very efficiently processed our payment and settled us in.
Gave us a few tips about local places to visit etc.
Modern and recently renovated, everything works and is quite spacious.
6/10
Pleasant
19 May 2017
Verified traveler

Have a room facing Rossio Square.

Location is convenient for walking around. It's good if you are comfortable with staying right next door to an adult entertainment centre.
Garbage bins can be found at front entrance of apartment. Smell of urine in the morning.
Partner
10/10
Exceptional
23 Mar 2017
Raphael

Fantastic location, excellent staff! Excellent!

Fantastic location, very friendly staff. Given the location of this property, we were able to sightsee all of Lisbon by foot. The apartment was basic, but very clean and equipped with everything we needed. Will most definitely stay again next time in Lisbon!!
Family
10/10
Exceptional
30 Dec 2016
Jon
The team picked us up at the airport and then greeted us at the room as planned. It is very nice and cleaned every day. The location for a Lisbon tourist was perfect.
Family
8/10
Excellent
02 Oct 2016
george

Good once you have gained access ... no concierge.

Clean, comfortable accommodation, well located. Only major annoyance was the check in process. Informed them of our expected arrival time, as requested, but no one was there to let us in. A man answered the buzzer system and said to wait a minute, when no one came we buzzed again and this time he said wait 3 or 4 minutes and someone would come. After that no one would answer the buzzer and we were left on the doorstep for 50 minutes before someone eventually came. Other reviewers have had similar problems and so it is time they got this resolved.
Partner
10/10
Exceptional
01 Oct 2016
Robert

Would stay again

Waited 20 minutes to check in! View of the square was terrific!
Entrance doorway needed to be cleaned,. Apartment was new and clean, staff was helpful
Partner
10/10
Exceptional
28 Sep 2016
Verified traveler

Great location and nice rooms

A small little hotel well located rooms are very clean and very comfortable.
10/10
Exceptional
13 Sep 2016
Andrew

Nice cozy hotel in great location

We spent one night in the hotel. Room was clean, well equipped and in the great location - in the middle of touristic area of Lisbon
Family
10/10
Exceptional
12 Sep 2016
chris

Great location overlooking Rossio

Spacious, fresh, clean and well-equipped apartment in a very central location. Also ideally located for trains, trams, etc.
Yet quiet enough for a good night's sleep.
Would definitely stay here again.
Partner
10/10
Exceptional
09 Sep 2016
Barbara

Home away from home

Our apartment was compact, clean and close to shops, transport and restaurants. Carlos, who checked us in, was helpful and informative. Having free laundry facilities was useful. Ignore the peep show next door. Once inside, Rossio Apartments provide lovely accommodation right by Rossio Square. All this at a reasonable price.
10/10
Exceptional
09 Sep 2016
Karen

Lisbon pit stop

Just one night but in such a good position we fitted loads in. Everything you need, very clean and modern. Good value.
Family
10/10
Exceptional
22 Aug 2016
Ian

Excellent apartment in a great location.

Very welcoming host at check in with great advuce about local restaurants and bars.
Partner
10/10
Exceptional
31 Jul 2016
Verified traveler

Unexpectedly Amazing!

You wouldn't be able to tell from the outside, but the inside/room was a nice surprise: spacious, new and clean with a great location. Definitely worth it!
Family
8/10
Excellent
30 Jul 2016
Emanuela

Great place

The workers that came to meet us were very frindly and welcoming.
Family
8/10
Excellent
05 Jul 2016
Verified traveler

Very central. Modern and clean.

Great location. Clean and modern. Would stay here again
10/10
Exceptional
01 Jul 2016
Prakash

Very nice place indeed! Heart of Lisbon!

Really enjoyed the stay at the Rossio Apartments. They had put out a complimentary bottle of wine and the manager was very friendly and cordial. The only drawback is that the apartment is in a security building and you need to prearrange for someone to be there when you show up. The management office is further away and when you land with luggage you are not exactly mobile. It also helps to have local telephone service to call the manager in case no one is there. The location is excellent and very close to the Rossio Metro station on the green line.
10/10
Exceptional
22 Apr 2016
Jan

Great apartment in the heart of the city

The apartments are right on the square and a stones throw from the metro. The staff were helpful and looked after the rooms very well. I would definitely stay here again.
10/10
Exceptional
23 Mar 2016
Eamonn
We had a great time in Lisbon and the apartment was fantastic, would definitely recommend it.
Partner
10/10
Exceptional
19 Mar 2016
Verified traveler
such a perfect stay !
It's really next to rossio plaza.
Family
10/10
Exceptional
06 Mar 2016
Ross

Fantastic apartments

Stayed for 3 nights, fantastic place. Anna met us at the front door and was so nice. The apartment was so clean you could eat your dinner off the floor.
Would definitely recommend this hotel and would stay here again if I'm ever back.
Partner

Location & surroundings

Rossio Apartments
Rua dos Sapateiros 231, Lisbon, Portugal

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Rossio Apartments

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