Name: My Story Hotel Figueira
Address: Praça da Figueira, 15, Lisbon, 1100-159, PT

10/10

Exceptional

19 Jul 2026

TANER

Very good

10/10

Exceptional

14 Jul 2026

Malini

Clean room, AC, walking distance from everything

Partner

10/10

Exceptional

12 Jul 2026

Barak

Great location, very nice room with spacious bathroom. Super friendly staff.
Nice bar and restaurant and great breakfast

Family

10/10

Exceptional

09 Jul 2026

Salha

Check-in and checkout were very easy. Fantastic location

Self

10/10

Exceptional

26 Jun 2026

Steevens

Great lication

Self

10/10

Exceptional

11 Jun 2026

Stanley

Clean room, excellent location, and delicious and convenient restaurant downstairs.

Family_with_children

8/10

Excellent

03 Jun 2026

Patrick

no toiletries

Family

8/10

Excellent

25 May 2026

Linda

The staff was wonderful and location great, but the room was incredibly small and cramped and not conveniently designed.

Self

8/10

Excellent

18 May 2026

Cathy

I liked how centrally located the hotel was. The room was very small and had no dresser only a wardrobe, half of which was taken up by the safe and refrigerator. So that was unfortunate. I also liked the car service to and from the airport ( not free but convenient).

Partner

10/10

Exceptional

21 Apr 2026

Mary Ellen

Breakfast was plentiful and fresh. Rooms were small but that’s to be expected in Europe

Friends

6/10

Pleasant

04 Apr 2026

Sunil

Small room

Partner

10/10

Exceptional

19 Mar 2026

Barbara

I absolutely loved my stay at the hotel! The location is top tier and the interior was always clean and the staff was excellent. The only thing I would say is that the rooms and the bathroom could use better lighting but aside from that, I wouldn't change anything. I will definitely book there again for our next trip to Lisbon!

Partner

10/10

Exceptional

18 Mar 2026

Joel

I had an excellent experience at Story Hotel Figueira in Lisbon. The room was spotless, the staff were consistently warm and welcoming, and the entire property felt well cared for. The location is truly ideal - right in the heart of the city, making it incredibly easy to explore Lisbon’s neighborhoods, restaurants, and major sights on foot or by public transport.

10/10

Exceptional

17 Mar 2026

Amra

Clean room, excellent location

Family

6/10

Pleasant

08 Mar 2026

ROXANNE

First day not happy they put us in dwarf room which I always lend on other side hit my head. Better in second day I have to change the room. The good thing Near every restaurant and places to visit. If you wanna stay don’t get 5th floor coz no elevator.

10/10

Exceptional

03 Mar 2026

Lynda

We stayed at My Story Hotel Figueiro for 3 nights. Room was comfy and the bed was very nice. The restaurant was outstanding. Breakfast each morning was full of many choices, and everything was delicious. We ate two dinners there and some of the best food. Location was perfect. I would high recommend this hotel!!!!

Partner

6/10

Pleasant

04 Feb 2026

Angel

Air conditioning not working for two days.

10/10

Exceptional

24 Dec 2025

Ramin

Excellent staff and service. We’ll consider visiting again!

Leisure Family

10/10

Exceptional

28 Nov 2025

Tina

Helpful staff, good breakfast, clean room.

Leisure Partner

8/10

Excellent

05 Nov 2025

patricia

Location is great, near everything!

Leisure Partner

10/10

Exceptional

04 Nov 2025

Carlos

Cleaning is great. Staff is really nice and helpful. We did not try the breakfast but we had dessert and it was good. Air conditioning worked amazing

Leisure Partner

10/10

Exceptional

17 Oct 2025

Richard

Small room on 5th floor, but great location, convenient to everything. The desk staff helped us a lot, buy a pass at the Metro Station, we used busses, trolley, subway. Easy and cheap.

Leisure Partner

8/10

Excellent

14 Oct 2025

cathryn

Conveniently located. Room is a bit small for the price.

10/10

Exceptional

10 Oct 2025

Chris and Hillary

Excellent and beautiful hotel. Only warning (for some rooms) is the tub only, no shower, just a hose. Beautiful property, super clean, and restaurant food was insanely good.

8/10

Excellent

01 Oct 2025

Roscoe

Staff was great. The room was smaller than expected. With the exception of hangers there was little space for clothes and luggage.

Painted bathroom floors were not up to my standards.

Leisure Partner

8/10

Excellent

30 Sep 2025

Bruno

Well located in center town. Standard rooms are quite small with no stand for luggage or area to leave even small/medium luggage open. No lounge as hotel entry is through a restaurant. Charming and reasonably updated. Good AC. Facilities and amenities are limited.

Leisure Partner

10/10

Exceptional

18 Sep 2025

Mary

A Wonderful Stay in Lisbon!
I had an amazing time at this boutique hotel in Lisbon. The location was perfect—close to all the main attractions. The food was fantastic, and the service was top-notch throughout my stay. Check-in was seamless, and the elevator was impressively fast! Highly recommend for anyone looking for a comfortable, stylish, and well-located spot in the city.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Leslie

This is a lovely , clean , centrally located hotel . The staff was very efficient and was always happy to help answer questions about directions , restaurants or special activities in the area . I stayed for 11 nights and it was most enjoyable. The location was perfect and many attractions were walkable from the hotel .
Thank you for making my first but certainly not last trip to Portugal memorable.

Leisure Friends

10/10

Exceptional

20 Jul 2025

Vanessa

Lovely rooms, quiet and right in the town center.

10/10

Exceptional

29 Jun 2025

Shirin

I loved the hotel and the surrounding Rossio square and the restaurants and shopping except for the bathroom which was a little snug

Leisure

10/10

Exceptional

05 Jun 2025

Adhish

Located in an excellent central location with walking distance from many great restaurants and points of interests. Very clean and friendly service.

Leisure Family

4/10

Poor

31 May 2025

Kathleen

Pretty good location but the room was very small.

Leisure

8/10

Excellent

14 May 2025

Eugene

Beautiful location in the heart of Lisbon, easily walkable to major attractions of the city. I had a great corner room on the top floor with balconies looking out into the plaza. My bathroom had a bathtub but no shower, which I would have preferred. The hotel lobby is non-existent.

Friends_and_family Friends

2/10

Poor

13 May 2025

Joan

The Story Figueira has a good location which is fairly convenient for getting around. We had a horrible experience with the hotel in that the first night when we checked into the hotel, my husband was so tired that he felt asleep on the bed (without lifting the top bedsheet) and I didn't want to wake him up so I didn't turn on any lights and just lifted the bedsheet and went to bed. The next morning when I woke up i felt something on the bedsheet, I tough it and saw a couple of brown spots on my side of the bedsheet. I initially though its chocolate but then when I turned on the light and blinds I realized that it's feces. I got furious and went downstairs and told the receptionist. She asked me why I did not find out the night before and I explained to her the reason. She sent a couple of ladies from housekeeping and I took pictures and asked them to change all my pillow cases and sheets. My husband and I had to wash all our underwears, pyjamas and wipe down all the headboards, coffee tables, faucets etc. I then spoke to the hotel manager Alfonso Santos, front office manager in person and in whatsapp. I am shock that Mr. Santos did not even apologize but simply said the sheets have been changed. I then whatsapp the contact on the hotel card and he responded saying that the hotel offers \"impeccable\" standard of service and he \"firmly stands by his staff and company\". My husband and I own businesses in Canada and we would never ever treat our customers this way.

8/10

Excellent

11 May 2025

Donna

So

10/10

Exceptional

22 Apr 2025

William

A great hotel experience

A perfect place to drop your bags for the Camino de Santiago. I dropped off my bags after staying one night before flying on to Paris for the start of my Camino experience.
I retrieved my bag upon my new returning reservation. The staff already had my bags in the room awaiting me. The food is a geat value and expertly prepared. It is very welcoming to be offered a free arrival drink.
A great hotel experience

Self

10/10

Exceptional

15 Apr 2025

Alix

Excellent breakfast

Leisure Partner

10/10

Exceptional

14 Apr 2025

yehudit

Fabulous

Enjoy every moment.
The pool, the staff, the room, the view from the room, the property in the middle of the natural

Partner

8/10

Excellent

10 Mar 2025

Victoria

Check in was quick. Check in counter is oddly located right next to the bar area. The hotel is centrally located, making it very convenient to get around especially on foot. The rooms and halls are very dark and gloomy, making it not very warm and inviting. Rooms were spacious with high ceilings. Breakfast buffet had a good variety of options.

Leisure Partner

10/10

Exceptional

01 Mar 2025

GERRY

What a great place to stay, great location, very walkable throughout the city. Freindly, clean and safe. Would recommend my story Figuera hotel.
Amazing!

Leisure Friends

10/10

Exceptional

21 Feb 2025

Thomas

Perfect experience

Fantastic service and the whole experience for the visitor had been well thought through from free welcome and leaving drinks, simple reference guide to traveler info, and they spotted (I think from my passport) it was my birthday and sent cake and wine to our room.

Partner

10/10

Exceptional

21 Feb 2025

moona

Excellent hotel. Very central. Close to attractions, metro and restaurants.
The rooms were immaculate. Very comfy beds. Sound proofing was amazing, being on a busy street, we couldn’t hear a thing once you shut the windows.

Leisure Family

8/10

Excellent

21 Feb 2025

B

Clean and good service. Great location. Rooms very small.

Leisure Partner

8/10

Excellent

23 Jan 2025

Deborah

Staff great, excellent location with plenty of restaurants nearby. Room a little small..but all clean with a comfortable bed. Worst thing was air con...controlled by staff via till and with several bedrooms on the same circuit it meant when someone complained about being cold our air con was also turned off and our room quickly got to 25°and was far too hot for sleep. Good choice for breakfast but not so much towards the end of service. Very happy with the evening meal we had one night. Overall good value for money and would certainly return

Leisure Family

10/10

Exceptional

18 Jan 2025

Anna

Located in the heart of Lisbon, very convenient to walk to the major attractions of the city. Very clean, amazing breakfast , friendly staff.Would definitely recommend!

10/10

Exceptional

12 Jan 2025

Karen

Excellent experience. It is an immaculate hotel with everything you need.

Leisure Family

8/10

Excellent

19 Nov 2024

Eugenia

Location is the winner here! The hotel is newish, but standard rooms are very small. I had the one that faced the side of the building and it was always very dark in the room. The reception staff is okay, but not warm or very friendly (which came as a true surprise). Also, please note that there is no lobby of any kind there- you open the door and step into a very busy restaurant. This was also strange. So, would I be back? No, I’ll look for a better boutique hotel in Lisbon. But you won’t regret it if you’re set to go there.

Business Self

8/10

Excellent

26 Oct 2024

Walter

Great location.

Leisure Partner

10/10

Exceptional

23 Oct 2024

Frank

Perfectly located for all the most interesting sites in the old city.

Leisure Partner

6/10

Pleasant

20 Oct 2024

Arturo de la

Very central but to expensive for the type of hotel it is,

Leisure Family

8/10

Excellent

11 Oct 2024

Janet

We enjoyed our stay at My Story Figueira. The staff on reception are very helpful & a shout out especially to Patricia who on our last day assisted us with our Taxi when a lot of roads were closed off for a run.
The hotel dining room is lovely & the food very good. The breakfast is plentiful but a little more guidance from the waiting on staff would be useful, pointing out the tea & coffee arrangements & also letting you know that the eggs need to be ordered from them, they show no interest in helping you.
The bedrooms however are tiny & there is only space for hanging clothes everything else had to stay in the suitcase, not one drawer. It's ok once you learn how to keep out of each others way.
The hotel is in a great location for getting around, close to tram stops, taxis, the train station which we used to get to Sintra (very easy) & 2 lifts just around the corner to get you up to the castle.
Many thanks once again to reception who helped us with all our trips out especially to Sintra.

Leisure Partner

10/10

Exceptional

27 Sep 2024

Margaret

Cool hotel. Great room. Only negative was the height of the makeup mirror.

Leisure Family

10/10

Exceptional

17 Sep 2024

Mohit

It was an immaculate property with amazing friendly staff. We just had few hours of bad stench during our stay (the staff informed us that some cleaning was taking place). But other than that we had a fantastic time.
Loved the location - walkable to Rua Augusta and numerous places to eat.

Leisure Family

6/10

Pleasant

15 Sep 2024

Helen

Great location. Room size and functionality poor.

Leisure Friends

8/10

Excellent

24 Aug 2024

Susan

Lovely hotel in great location

Leisure

10/10

Exceptional

07 Jul 2024

Richard

This location is \"the center of the center\" for Lisbon visitors!
Walking distance to the majestic business and pubic buildings, and lined with local Lisboa traditional restaurants.

Leisure Family

8/10

Excellent

06 Jul 2024

Israa

Helpful staff

Leisure Friends

10/10

Exceptional

02 Jul 2024

Peiro

great place

Leisure Family

10/10

Exceptional

23 Jun 2024

Min

Excellent location and service. Only downside is the room is very small so I don’t recommend if you have large luggages

8/10

Excellent

15 Jun 2024

Rochelle

Very nice property in excellent location. Hotel staff was very friendly. The hotel restaurant has great cocktails and good Italian food.

Leisure Partner

10/10

Exceptional

10 Jun 2024

Mrs Louise

Easy to get to from the airport. Friendly staff, clean room, nice area & conveniently located. Slept well, no noise from outside. Would happily return

Leisure Partner

8/10

Excellent

31 May 2024

Lois

Very conveniently close to transportation & amenities.

Leisure Partner

8/10

Excellent

23 May 2024

Teresa

Nice location, very friendly and helpful staff. They offer transportation service that is much more expensive than what is easily available via taxis that are right across the street from the hotel entrance.

Partner

10/10

Exceptional

08 May 2024

Barbara

Great location, friendly and efficient staff

Leisure Partner

10/10

Exceptional

30 Apr 2024

Doron

Great location! Very good service. Very good hotel

Great location. Room OK in size. They clean every day - you just don't know when (once it was around 18:00). The only things that were missing in the room were drawers or shelves. breakfast was good, with lots of variety. Service: excellent!! At the restaurant, at the bar. Especially at the front desk: AAA to Andre Cardoso!
If I'll ever come back to Lisbon - I Will come back to this hotel.

Friends_and_family Family

10/10

Exceptional

29 Apr 2024

Carmen

Its ecological policy is impressive.

Leisure Partner

10/10

Exceptional

20 Apr 2024

Julie

Very centrally located with Rosario metro station a few meters away. Walkable to the major sights in Baixi-Chiado, even Barrio Alto.

Leisure Self

10/10

Exceptional

17 Apr 2024

Hayley

Loved my double room. Very clean and cute with window facing the square.

Leisure Family

10/10

Exceptional

08 Apr 2024

Marlee

Safe area, near all of our tours. Excellent location. Hotel clean and new. Air conditioning did not work. Rooms small, but normal to be expected from Europe. Beds comfortable. Would stay here again.

Leisure Family

10/10

Exceptional

30 Mar 2024

Wandhena

I was very pleased with my accommodations and the service I received at My Story Hotel Figueira in Lisbon, Portugal.
Andre was amazing I arrived super early 8:00am was jet lagged and he checked me in early.
Rooms are spotless clean and comfortable.
Polite staff and friendly Guiterem and Ronny were the best.
I would definitely return to my story Figueira..

Leisure Self

10/10

Exceptional

27 Feb 2024

Robert

Fabulous city break hotel

Perfect place to stay for our short city break in Lisbon. Firstly it was amazingly accessible via metro with one change from the airport meaning we were there in 30 mins. It’s a compact hotel with no separate lobby, but the bar/restaurant area where you check in is a lovely space and we enjoyed coffee and breakfasts there. Our room was small but very nicely set out - maybe would be tricky if mobility is an issue for some, but I think there are different room styles in any case. All staff were so friendly and helpful from front of house to restaurant and cleaning staff. Loved the breakfast which had gluten free options for us too. Lisbon is such a wonderful city and if we come back I would have no hesitation staying here again.

Partner

10/10

Exceptional

22 Feb 2024

jose

nice

8/10

Excellent

03 Feb 2024

William

Pleasant stay

In a great spot, lovely room. We had a free upgrade on arrival, which was lovely.
The downside to this was we only had a bath and not a stand up shower. Rated down because there was a dirty glass in the room, and our water wasn’t replenished when the room was tidied as we’d been told it would be.

Overall I would recommend the hotel, fantastic value for money in a great locationz, would stay again if visiting Lisbon!

Partner

10/10

Exceptional

06 Dec 2023

Rebecca

We only stayed for one night but we enjoyed the room. It was clean with great furnishing. The bed was comfortable and the bathroom was excellent. Our corner room had two balconies (one in the bathroom) facing the main square Plaça da Figueira. The only issue we had was they the key card which the staff assisted us with. I would definitely visit this hotel again. Such a beautiful city.

Leisure Partner

10/10

Exceptional

23 Nov 2023

Debra

This is a beautifully restored property right in the heart of the Center of Lisbon. There was construction right in front of the outdoor patio so it was noisy. There is a lot of dining options and transportation right there. The location is awesome. We really enjoyed the staff and in particular Vitor who was helpful and friendly.

Leisure Friends

10/10

Exceptional

15 Nov 2023

Benjamin

Loved our stay here! Staff were friendly the food in the restaurant was AMAZING! room was clean the cleaners did a great job even had our pjs layed out on each side of the bed! Room was a bit dark tho definitely could have done with brighter lighting! Perfect location would definitely return!

Leisure Partner

8/10

Excellent

14 Nov 2023

Eleri

Nicely decorated and conveniently located, quiet at night. However avoid room 103 it is very small for a double. To get in to cupboards you had to move side tables and to close the window shutters move everything off the desk. Very little room to walk around the end of the bed, and the mattress is very firm, not comfortable enough for a 5 night stay. The shower was good but the toilet was squeezed into a corner with a wall tightly in front of you, resulting in having to sit side on to the toilet seat. We ate dinner one evening and both of us had fish dishes, one plate was ok, although rather salty, but the cod option with polenta and rustic tomato sauce was a miserable option with dry polenta, a small watery sauce with a few crushed tomatoes and tasteless cod. We did tell the waitress but nobody appeared to be interested. It was an expensive disappointing meal. We did not eat here again as there were lots of good tasty restaurants in the city. The hotel was overpriced for the room we had and the poor meal received.

Leisure Partner

10/10

Exceptional

12 Nov 2023

Matthew

Great!

Great!

Partner

10/10

Exceptional

24 Oct 2023

Raelene K

Close to everything

The location was excellent, close to all major sightseeing spots, bars and the metro. Great restaurant. The only negative was the size of my room, it was so small I had nowhere to store my suitcase but in the bathroom.

Self

10/10

Exceptional

21 Oct 2023

Elisabeth

The staff were friendly and accommodating. The rooms were clean and comfortable.

Business_and_leisure Partner

8/10

Excellent

09 Oct 2023

Julian

First trip to Lisbon.

The location of the hotel was excellent and in walking distance of most sights. The room was reasonably clean with a wonderful shower. We were provided a kettle, robes and slippers which was a really nice touch, however there was very little storage and this made our 4 night stay quite uncomfortable. We found the staff cold and impersonal and as first time visitors to Lisbon we needed suggestions as the best way to get from the airport to the hotel. We were told by Alphonse that the hotel provided a shuttle service for 35 Euro for 3 people. This service was a private service which charged more than double the normal taxi rate. Our experience was that the hotel was not warm and welcoming.

Partner

8/10

Excellent

03 Oct 2023

Nicola

Lovely property with lovely staff. Rooms and bathrooms are quite small/tight but other than that they are very clean with helpful/professional staff.

Leisure

10/10

Exceptional

28 Sep 2023

Alyssa De

Great location close to everything. Very clean rooms

10/10

Exceptional

26 Sep 2023

Matthew

Hotel was very nice and clean, staff were quick and cheerful. The hotel is located in a superb spot for wandering the city, dining and attractions.

Leisure

10/10

Exceptional

22 Sep 2023

Tamara

We really enjoyed our 4 nights here. We got a great room overlooking the square with 2 balconies. Restaurant was a great meeting plce morning and night for our group. Would definitely choose again.

Family

10/10

Exceptional

16 Sep 2023

Jason

Late Summer break

Great location, in easy reach of everything. Friendly staff.

Partner

8/10

Excellent

24 Aug 2023

glen

This hotel has pros and cons. It is located in beautiful Figuiera square and there are restaurants and shopping all around. Hotel and rooms were spotless. However, a basic room with a queen bed is extremely small! Not enough room for two people and two suitcases. No counter in the bathroom or anywhere to put your hand towel and a wall is so close to the toilet that you have sit a bit sideways on it or you could scrape your knees (I’m 5’6”). All in all it was a nice room but best for one person.

Leisure Partner

10/10

Exceptional

21 Aug 2023

Colleen

I would have given 5 stars, but there was an issue when checking in, and they did not have the room that I booked through Expedia available and would not upgrade without a fee. When booking with this hotel, make sure that you confirm that they have a safe, clothing closet, and the size bed(s) that you need.

Leisure Friends

10/10

Exceptional

15 Aug 2023

Leah

Room was quiet and even though our room overlooked the square and was on a busy corner. Room was clean and well designed. Staff always welcoming, accommodating and ready to assist in English. We really enjoyed our stay.

Leisure Family

10/10

Exceptional

05 Aug 2023

Francisco

Very nice cosy hotel in a great location. Excellent breakfast and restaurant. Super friendly staff. Only downside was the very very small room but it was super cosy despite the tiny size.

Leisure Partner

10/10

Exceptional

05 Aug 2023

Ron

Great location for walking to the Convent or the Castle, excellent breakfast included, good restaurant and close to many others, very picturesque part of the old town Lisbon.

Leisure Friends

10/10

Exceptional

05 Jul 2023

Niall

Modern, quiet and a little bit luxury

Great location in central Lisbon! Lovely modern hotel with wooden floors in the bedrooms and Rituals products in the bathroom. We got an upgrade to a corner room with square views and it was definitely larger than most rooms. It was super quiet and the bed was massive. Buffet breakfast was nice, and loved the mimosa option.

Partner

10/10

Exceptional

27 Jun 2023

jonathan

Staff were friendly and helpful. Room spotless. Breakfasts amazing.

Leisure Partner

10/10

Exceptional

19 Jun 2023

Isabella

Nice hotel, excellent location. Would be nice if they provided some parking discount at the local parking garage, but we knew that there’s no parking and no discount. They forgot to refill coffee pods and tea bags in the room, but this is the only complaint that I have, which is not a big deal

Leisure Partner

4/10

Poor

29 May 2023

Rim

I had only a one night stay. The hotel is very conveniently located. However the room is small. Uncomfortably small for two individuals.
Also the AC didn’t work. It was stifling hot in the room.

Leisure Partner

8/10

Excellent

15 May 2023

Teresito

Nice boutique hotel in the heart of Baixa neighborhood. Very central location with easy access to Rossio station and other transport. Rooms are large and very modern. There is a buffet breakfast offered in the Italian restaurant on ground floor; lots of variety but switching up of the menu would have been nice. Overall a very nice hotel if you’re looking at this area.

Leisure Family

10/10

Exceptional

12 May 2023

OVED

Perfect location, great and kind service and good breakfast

Partner

10/10

Exceptional

04 Apr 2023

Wai

The hotel is right in the city center. Many of the restaurants or attractions are just 5 to 10 mins away. Lisbon Cathedral is about 15 mins walking. Really like the location.

Leisure Partner

8/10

Excellent

03 Mar 2023

Peter

Housekeeping was a bit hit and miss - a couple of days the room was missed completely and on others, tea/coffee toilet roll was not replaced.

When it was done however, it was to a high standard; very clean.

The bed was VERY comfortable but quite small in length. I am 1.84m which is tall but not freakishly so but my legs were hanging off the end.

A couple of the electrical sockets were not working.

Lighting was a bit dark

Tea and coffee selection was poor. Only two teabags for two people and mostly just fruit teas, no English Breakfast/Assam etc

Heating/Air con did not work properly so had to get reception to adjust settings. They did so readily and happily but it took us almost a week to get it right!

Blinds and triple glazing worked brilliantly but due to heating being too high we wanted to open them and then it was VERY noisy outside. Hotel can't do anything about Lisbon traffic though so can't fault them

Shower was excellent. Hot and powerful.

Restaurant was excellent - we are both veggie and had plenty of choice. Breakfast fantastic.

Reception and waiting staff were also excellent - friendly and very helpful.

We had a late plane and the hotel allowed late checkout AT NO EXTRA CHARGE - fantastic service.

Leisure Partner

10/10

Exceptional

27 Feb 2023

Christopher

Very nice property. Friendly staff. The only request is maybe they should hit everything with a fresh coat of paint and repair a few minor little issues here and there.

Leisure Partner