Name: The Lift Boutique Hotel by RIDAN Hotels
Address: Rua da Aurea, 265, Lisboa, 1100-062, PT

2/10

Poor

20 Jul 2026

Cynthia

The elevator was not operating. Had to hull
Luggage up and down three flights of stairs. No advanced notification that it has been out of order for a while and they were waiting for parts. Locked out of the building in mid afternoon for half an hour. One pillow and no extra pillows or blankets.
The best pzft of the hotel was the young lady who drove the shuttle to the airport. Very professional and friendly and got us there quickly.
Extremely disappointing experience.

4/10

Poor

16 Jul 2026

Frances

Elevator was not working.

Family

8/10

Excellent

12 Jul 2026

Anette

The hotel is a little bit dated with paint coming off the walls and dirty carpets. There is also a very strong artificial soap smell everywhere. Except from some mould in the shower, the room was fairly clean. The lift didn’t work the whole time we were there. The location is amazing though. Be mindful that it’s on a busy street so will be noisy.

Partner

8/10

Excellent

05 Jul 2026

Catherine

Location is fantastic! Breakfast was worth it and convenient. I would have given this hotel 5 stars but the elevator was not working. And hauling luggage up 4 flights of stairs was not on my bucket list. We stayed here 4 years ago and the elevator was not working then either. Other than that, excellent place to stay!

Partner

6/10

Pleasant

05 Jul 2026

Paula

Hotel was decent. Expensive breakfast. Elevator was not working...and we were on the 4th floor :( ... carpeted room floors...

Friends

10/10

Exceptional

01 Jul 2026

Ellen

Enjoyed our stay at this very well located hotel. The room was small, but commensurate with the price. The included breakfast was very good. Even though our room faced a busy street, the windows did an effective job of muffling the sound and things seemed to quiet down around 9pm.

Partner

4/10

Poor

30 Jun 2026

Nelson

The room was great and so were the staff. However the only elevator was down and had been for days. We were on the 4th floor. I have a bad right knee. Lugging the luggage was really hard on me. I can’t believe the hotel didn’t offer a discount. That would never fly in Canada..

Friends

10/10

Exceptional

29 Jun 2026

Patrick

Staff were very helpful and the room was comfortable and clean. The location is outstanding.

Family

4/10

Poor

27 Jun 2026

William J

Excellent staff, great location, but 2 of the 3 rooms we reserved(premium) were attic rooms with low ceilings and tiny bathrooms. The other was ok, but had a continuous sewer smell. We will NOT be back, especially for the Premium price!

Family_with_children

8/10

Excellent

11 Jun 2026

TARA MARY

Perfect location, the staffs are very welcoming.

Family

10/10

Exceptional

10 Jun 2026

Diana

Loved the hotel!!!

Family

10/10

Exceptional

09 Jun 2026

Olivia

AMAZING location in the heart of Lisbon! Cute boutique hotel - we stayed in the Historic Room which was so charming. The bathroom was spacious compared to other European hotels we have stayed in! The only downside was the ceilings in the Historic room were pretty low so we kept hitting our heads accidentally. Overall a great experience and hotel!

Partner

10/10

Exceptional

09 Jun 2026

Nichole

Beautiful view, great location and the staff was SO HELPFUL

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Marcia

Comfortable, great area, wonderful staff, all we needed for few days in Lisbon.

Partner

10/10

Exceptional

09 Jun 2026

ALMA

Staff was great. Breakfast was small but enough variety and great. Room was clean.
I totally recommend this hotel 😊

Friends

6/10

Pleasant

09 Jun 2026

Astra

Luisa was amazing and great. Super friendly and helpful everytime we saw her. Love the location.

Partner

10/10

Exceptional

08 Jun 2026

Dallas

Staff are friendly and very helpful, delicious breakfast and perfect location.

10/10

Exceptional

03 Jun 2026

James

What an incredible find in the heart of Lisbon! Such a wonderful boutique hotel! Very convenient -a great location. It was very well appointed, and the. breakfast was brilliant. The biggest thing for us was reception was staffed 24 hours per day. I hate HATE Airbnbs were have you to follow cryptic instructions to try and decipher the directions to get the key and enter your stay. The LIFT Boutique had a full time reception, and was happy to get extra towels, or explain in painstaking detail how to get on the wifi. Made our stay an absolute pleasure!

Partner

4/10

Poor

30 May 2026

Alexander

Pros: The location was amazing. Steps away from Rossio Square and the subway, as well as a lot of shopping, pastries and restaurants (catering to tourists, but ok for first time visitors). We were able to walk to many neighborhoods in Lisboa and it was easy to get to Belem and Sintra as well. Staff were very helpful and accommodating. They were able to get us in our room early on our first day after our red eye flight which was very much appreciated. Also the front desk staff was always super friendly. Room had air conditioning too. Staff always happy to refill water bottles from their filtration system

Cons: A little bit of mold in the bathroom between tiles but not terrible. Unfortunately at the end of our stay, we saw a bed bug near the headboard of the bed. We were able to see other bed bugs at the bottom of the once the headboard and bed were moved. We discussed with the front desk staff and showed him some pictures. He was apologetic and quickly suggested we contact Expedia, and he helped make the process of a refund very easy for us. Unfortunately the damage was done and we had to deal with this at the end of our trip and discarding/sanitizing things when we got home. Hopefully it was a fluke and they can exterminate.

Partner

10/10

Exceptional

29 May 2026

VERONIQUE

Great location, walking distance to everything… great view from room (5th floor) friendly staff and awsome breakfast!

Friends

10/10

Exceptional

25 May 2026

Emily

Genuinely helpful staff. Air conditioning. The best location for historic Lisbon.

Partner

10/10

Exceptional

11 May 2026

Britt-Marie

Very helpful and kindly staff, god service, great breakfast and the location was perfekt!

Partner

10/10

Exceptional

30 Apr 2026

Susan

Great staff support the front desk, breakfast area, and housekeeping. All were helpful and friendly. Great recommendations on where to go, what see and how to get around this beautiful and welcoming city.

Partner

10/10

Exceptional

30 Apr 2026

Francisco

Great location, great staff, the room is spacious and comfortable!

10/10

Exceptional

26 Apr 2026

Yulia

Well located. Comfortable room.
Staff was extra helpful with my problem

Self

8/10

Excellent

21 Apr 2026

Gordon

The staff at the Lift are exceptional.

10/10

Exceptional

15 Apr 2026

Molly

Fabulous location - really could not be beat! Loved the hotel itself; it was completely charming and our room had an amazing balcony + view of the castle on the hill. It was in the attic, so the headspace was tight, but it was an efficient use of space and accommodated three of us comfortably. My only note is that it has an old-school (slightly claustrophobic) elevator. The fam felt completely at ease walking around late at night and there were plenty of restaurants nearby. Would definitely stay again!

Friends_and_family Family

8/10

Excellent

15 Apr 2026

Alex

Great location and attentive staff.

Family_with_children

8/10

Excellent

14 Apr 2026

Bente

Fint hotel. Rigtig god beliggenhed.

Friends_and_family Friends

10/10

Exceptional

03 Apr 2026

Jimy

Can’t ask for a better location than this place, we only had a day to see Lisbon, and because the central location we’re able to see the mayor attractions Lisbon has to offer.
Great decoration, made you feel like you’re in the old Times Lisbon, and the balcony is a plus.

Family_with_children

10/10

Exceptional

02 Apr 2026

øyvind

Nice breakfast

8/10

Excellent

30 Mar 2026

Mikael

Very good location, nice breakfast (not big but fresh and sufficient for our needsj

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Calvin

Excellent service and breakfast options

Partner

2/10

Poor

26 Mar 2026

Guanzhou

The facility is too old. Not recommended. Only the location is convenient.

Family_with_children

10/10

Exceptional

23 Mar 2026

james

We did have some issues getting the airconditioning working, cause it was a bit warm.

Partner

10/10

Exceptional

18 Mar 2026

C

The staff were very welcoming. They reserved the shuttle for us to the airport and it was on time. Nice, small rooms, great location and close to everything you want to see when in Lisbonne.

Partner

10/10

Exceptional

18 Mar 2026

Parth

Clean room, shops nearby, good staffs, good breakfast

Partner

10/10

Exceptional

17 Mar 2026

Madeline

Everything about our stay here was excellent! The staff was more than friendly, and everything was close by to where we needed to be. Highly recommend this hotel.

Partner

10/10

Exceptional

15 Mar 2026

Heidi

Breakfast was very good!

Partner

8/10

Excellent

12 Mar 2026

Jennifer

Facilities were very good. The advertising for my room was inacurate so check what you are booking as the picture didn't match my room. The reception staff were amazing and so friendly. They couldnt do enough for you. Breakfast was a treat and exceptionally good.

Partner

10/10

Exceptional

08 Mar 2026

Pierre

Le personnel est remarquablement efficace et d'une politesse très agréable.
Le petit déjeuner est d'une très grande qualité ainsi que d'une variété appréciée.
La chambre est très agréable.
L'hotel est très bien situé

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Man Huen

Great location and staffs

Friends

10/10

Exceptional

03 Mar 2026

Mardi

The staff were incredibly helpful and kind. It was a perfect location with so many sites and areas within walking distance. I was upgraded from a room to an apartment and it was perfect. Lots of room and great views. It was clean and well decorated.

10/10

Exceptional

28 Feb 2026

Becky

The room was very clean. The location was right in the city center, close to many shops and restaurants. We were upgraded upon arrival and the room (apartment) was very spacious. Breakfast each morning was very good as well. I would highly recommend this hotel to anyone wanting to stay in the heart of Lisbon.

Friends_and_family Family

8/10

Excellent

25 Feb 2026

mayumi

Stuff was great .
Just Room wasn’t ready check in time.
Needed waiting at front

Friends_and_family Friends

10/10

Exceptional

20 Feb 2026

Erica

Amazing staff, beautiful room and views!

Self

10/10

Exceptional

18 Feb 2026

Lara

Staff was nice, room clean, loved the balcony and the view

Family

8/10

Excellent

13 Feb 2026

Margarette

The room was clean, bathrom was clean; however, the shower showed mold/mildew
Super friendly staff, room was ready early.
But the room was really small (even for EU)

Self

8/10

Excellent

12 Feb 2026

Josna

Rooms were clean and the staff were super friendly. The perfect location! The Christmas market was right down the road. Shopping center walking distance and theres great access to public transport. I had an amazing stay

Leisure Friends

10/10

Exceptional

10 Feb 2026

Crystal

The hotel was nice and we loved the location.

10/10

Exceptional

01 Feb 2026

Regimara C. Bertachini

Everything was perfect! Amazing!

Friends_and_family Family

8/10

Excellent

25 Jan 2026

Gemma

Location is fantastic, staff were really friendly and helped provide some recommendations.

The rooms were quite warm when we stayed in December.

Leisure Family

8/10

Excellent

23 Jan 2026

Justine

Clean room and very courteous and helpful staff. Excellent location to shops and restaurants.

8/10

Excellent

20 Jan 2026

Reed

The AC/Heater wasn't working properly. The room temperature was never what we wanted. Had to ask the staff several times to look into it, but it never got fixed. Other than that the property was good and the location you can't beat!

Leisure Partner

8/10

Excellent

20 Jan 2026

Frazer

Nice staff

Leisure Partner

10/10

Exceptional

14 Jan 2026

Khara

We loved our stay thank you so much

10/10

Exceptional

11 Jan 2026

Fahmi

The property was in great condition, centrally located and staff was amazing. I got a room facing the street, a bit of street noise from the window but wasn't bad or annoying.

Self

8/10

Excellent

06 Jan 2026

Mikael

Perfect location, right in the middle of the Lisbon city centre and very, very friendly staff. Nice breakfast and cozy room. Could use a bit of freshen up on some spots in the room but it was still okay!

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

William

Room is good, just old building, hot water takes a long time to operate. I think i asked when I was booking online if we get room (historic room) like in the picture (facing the road), but we got the room facing back. That’s the only 2 per peeve I had. I love the room service, very clean and tidy. Also the parking lot is too far, it costed me €35 when i dropped my car just after sun down til the next morning around 10 am.

8/10

Excellent

04 Jan 2026

mathieu

Bel hôtel très bien situé près du métro Rossio et à 7-10 minutes à pieds de Praca do Comercio. Nous avions une chambre triple nommée historique au dernier étage avec un petit balcon. Chambre très propre avec des poutres au plafond. Seul inconvénient la 3e personne doit se pencher énormément pour accéder à son lit en raison du toit en pente.

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Jennifer

Likes: our room and the whole building were beautiful (very Great Gatsby feel to it), room was modestly sized but cozy, very clean and had everything we needed including a great view of the street, the staff were all very friendly and helpful, location was perfect for dining shopping and walking around, we didn’t have breakfast so can’t comment on that
Dislikes: the pillows were not very comfortable

Partner

10/10

Exceptional

25 Dec 2025

Rotesha

Rooms are beautiful, a bit small if there’s 2 people BUT Very chic & modern! Great location that’s near a 24hr McDonald’s if hungry during the night & it can be loud throughout the day into late evening. Staff is very welcoming. Breakfast was pretty decent at a good rate also 👍

Self

10/10

Exceptional

23 Dec 2025

Hector

Amazing location, space was great.

10/10

Exceptional

19 Dec 2025

Adil

Outstanding service and pristine room. We were traveling as a family of three, and we were pleasantly surprised by the kindness and willingness to help of the hotel team. Also, this is the best spot in Lisboa-Baixa where many attractions and restaurants are within walkable distance.

Leisure Family

8/10

Excellent

18 Dec 2025

Ran

Perfect location and nice hotel.

Leisure Self

8/10

Excellent

17 Dec 2025

Eric

Staff very nice , great location, it had a nice balcony but the room had a mildew smell from a lot of rain which was a bit unpleasant. I like the rest of the hotel though

Leisure Self

10/10

Exceptional

13 Dec 2025

Diann

Lovely hotel. The staff is excellent.

Leisure Family

10/10

Exceptional

11 Dec 2025

Ross

This was a lovely hotel, that was in a very convenient location for my solo stay

Leisure Self

10/10

Exceptional

10 Dec 2025

Ayanna

Courteous staff and I loved the room decor! Perfect for a weary traveler

Leisure Self

10/10

Exceptional

03 Dec 2025

James

Brilliant location, lovely staff!

Leisure Friends

10/10

Exceptional

02 Dec 2025

Rida

The hotel exceeded my expectations ♥️ the hotel staff are excellent and very helpful. The room is a little tight but every inch is thoughtfully curated plus the bathrooms are excellent and clean! The location is ideal as close to all the main areas especially the metro/train/bus!! I would totally stay here again! Thank you for your hospitality the Lift Hotel!

Leisure Family

10/10

Exceptional

16 Nov 2025

Marlon

Staff very helpful and courteous!

Leisure Family

10/10

Exceptional

14 Nov 2025

Jeanne

The location was great. Staff very friendly and helpful. We loved th hote

Leisure Partner

10/10

Exceptional

13 Nov 2025

Elin

Wonderful room, staff, and great location!

Partner

10/10

Exceptional

12 Nov 2025

Gitte

We had a nice stay. Nice and helpfull staff

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Ali

Staff were courteous, and great. The only issue we had was that our room was nor prepared at 15:00 and the staff told us that it was. When i walked into the room it was not ready (bedsheets were undone, bins were full, it was not clean). however when i informed the staff, they immediately apologized and gave us a different room which was ready and clean.

The only thing i would say is that the rooms a bit small and there is no cupboard in the room just a very small metal rack for hanging coats and jackets. Otherwise, the room was sufficient, clean, and the location of the hotel is perfect for a short visit. All of the best areas and key transport links are within 3 mins (Rossio metro station if you want to visit Sintra) to 15 mins (Cais do sodre metro station if you want to go to cascias or belem) walk.

The hotel is next to Rossio metro, which also means that Sao George, Baro Alto, Chaido and all major places worth visiting are 10-15 mins walk. Would highly recommend for a short break.

Leisure Partner

6/10

Pleasant

04 Nov 2025

Son

Staff was extremely friendly and helpful. Shower tiles need updating or good cleaning. signs of mold . Mattress not as comfortable.
Great convenient location.

Partner

2/10

Poor

30 Oct 2025

Miyoko

DO NOT trust the photos of the property. The only thing good about The Lift hotel is the location & friendly staff. The lobby & eating area is not good. I got the Historic room. It was nothing like the photos. It was tiny, it smelled & the ceiling was so low in the room I couldn’t stand up unless I was walking out the door, in the bathroom or in the immediate area surrounding the bed. I couldn’t even stay there-I checked out right away and paid for another hotel. I lost my money but it was worth it.

Business_and_leisure Self

10/10

Exceptional

28 Oct 2025

Jolanta

The staff is phenomenal. Thank you!!

10/10

Exceptional

23 Oct 2025

Carrie

Everyone very kind and helpful. Food was great, room was great.

Friends_and_family Family

10/10

Exceptional

22 Oct 2025

Pamela

Unique room with a beautiful bathroom.
The staff was exceptional in their accommodations. So appreciated their willingness to help.

Leisure Family

6/10

Pleasant

22 Oct 2025

Robert

Disappointed but ok

This hotel advertises as a “boutique” but it feels run down and nothing special. When we arrived, we were assaulted by the smell of Frebreeze cleaning product. There was a faint hint of garbage smell. The front desk felt run down and there’s no lobby seating, just a generic dining room for breakfast.

When we arrived in our room it was nice, it was clean, but smelled it smelled like dirty socks. It was very strong and very unpleasant.

We asked for a new room and I fortunately we were downgraded. The only reason I booked the room is that it had windows overlooking the street.

Instead of going thru the hassle of getting refunded the difference for the room, I opted for breakfasts for free. Breakfast was decent. Coffee mediocre.

The main desk person was very nice and helpful. The night guy was ok. Not rude but not high level hospitality either.

Overall, the hotel felt like a 2 star hotel and not worth the $270 a night I paid. But it’s in a great location, in the heart of the tourist area.

Partner

10/10

Exceptional

21 Oct 2025

JOEL

the hotel and staff presented an amazing first impression of my weeklong trip to Portugal. The rooms had considerable personality complimented by cleanliness and comfort. For such a historical building it was hard not to notice the attention to detail in its upkeep. The staff were very welcoming and helpful. I would absolutely book these accommodations again.

10/10

Exceptional

10 Oct 2025

Ingeborg

This is an awesome hotel in a great location. Easy to access many Lisbon attractions by walking, and easy for pick up/drop off. Staff was amazing and the room was beautiful.

Leisure

10/10

Exceptional

09 Oct 2025

Indira Mohini

The staff exceeded my expectations! Every single one extremely curtious, friendly and helpful!

Leisure

10/10

Exceptional

08 Oct 2025

Julio

Yes

Leisure Friends

10/10

Exceptional

04 Oct 2025

David

The staff was so kind and thoughtful. The location was perfect for what we wanted to do. Very clean.

10/10

Exceptional

25 Sep 2025

Igor

Excellent

6/10

Pleasant

25 Sep 2025

Corrine

A decent property in the middle of everything. Very convenient location- close to the metro station, food, shoreline, everything. Rooms were as expected. Some wear and tear and squeaky floors but still totally adequate since we really just used the room for sleeping and regrouping after walking the city.

Leisure Family

6/10

Pleasant

25 Sep 2025

Grace

Great location! Whole hotel had a weird smell and the AC did not keep the room cool. Fine for a 1-2 night stay.

Leisure Partner

2/10

Poor

24 Sep 2025

Palvi

the shower kept flooding and the whole room would be soaking wet

Friends

10/10

Exceptional

23 Sep 2025

Frank

Nice staff

10/10

Exceptional

23 Sep 2025

Serene

Great hotel perfect location

Leisure Partner

10/10

Exceptional

18 Sep 2025

Leslie D

todo el hotel excelente , el desayuno excelente, cercade toda la ciudad

Leisure Family

10/10

Exceptional

17 Sep 2025

Jee Yeon

Clean room. Easy access to the famous area

Leisure Friends

6/10

Pleasant

14 Sep 2025

Charisse Michelle

Love the boutique hotel and super convenient walking to food, shops, and attractions. The only downside was the advertised photos are out of date. There isn’t a restaurant or seating area beside the ones around the front desk.

Leisure Friends

10/10

Exceptional

09 Sep 2025

Sarah

Wonderful stay! Friendly staff available 24 hours. Close to everything! Great breakfast

Leisure Partner

10/10

Exceptional

04 Sep 2025

Mathew

Easy check in, great room, the lift for the hotel broke the next day but that is the only negative

Leisure Partner

10/10

Exceptional

27 Aug 2025

Edgar

Great place to stay, location is unbeatable

Leisure Family

10/10

Exceptional

19 Aug 2025

Katherine

The staff was excellent! Rahima, the manager, was so friendly and helpful. The desk and breakfast staff was great! Clean, comfortable room with perfect air conditioning. Loved it! Wonderful Lisbon hospitality! Thank you all!