Rossio Plaza Hotel

10/10

Exceptional

07 Aug 2026

Donna

The staff were very friendly and helpful. Great location and easy to get to transit.

Partner

10/10

Exceptional

06 Aug 2026

Avi

This hotel was located in the heart of Lisbon with convenient access to everything. Room was nice and modern with plenty of space. Hotel staff were amazing and super knowledgeable about the area. Would highly recommend staying here.

10/10

Exceptional

04 Aug 2026

Casey

Best location ever!

8/10

Excellent

03 Aug 2026

Melody

Will stay again, it was lovely.

10/10

Exceptional

01 Aug 2026

Lydia

Clean and in a great location.

10/10

Exceptional

31 Jul 2026

albert

Gave you a bottle of water and 4 coffe pods per stay.

10/10

Exceptional

30 Jul 2026

Nadia

Bien situé (près du métro, autobus, épicerie et resto), belle chambre avec beaucoup de commodités et personnel très avenant. Très tranquille malgré que l'hôtel soit situé dans un quartier très touristique.

10/10

Exceptional

30 Jul 2026

Gabriel

Clean room, excellent staff, I will recommend

10/10

Exceptional

29 Jul 2026

Eivind

God frokost. Rask innsjekk. Vennlig personale. Stille på rommet.

6/10

Pleasant

27 Jul 2026

Jean-Pierre

The room was very nice and the breakfast was fantastic!

10/10

Exceptional

27 Jul 2026

Clement Guillaume

I love this small boutique hotel. The room was nicely designed and fancy It was big enough while not being to large either. The bed was comfortable and the bathroom clean and spacious. I liked that there was a window in both room and bathroom, and that you could open them to get fresh air.
the location is fantastic, very central and easily accessible by metro from the airport (about 30min metro and 5min walk from metro to hotel).
I'd recommend to anyone looking for a nice room in downtown Lisbon for a few days.

10/10

Exceptional

25 Jul 2026

Lucy

We thoroughly enjoyed our stay, the staff were extremely friendly and helpful, and our room was modern, comfortable and quiet. The hotel is ideally situated for exploring all of Lisbons neighborhoods: Close to Metro and Rossio train station for day trip to SINTRA.

10/10

Exceptional

23 Jul 2026

Erin

The rooms are actually just up the block from the lobby/check in, so you’ll get walked to that exterior door by staff after you check in. We had a delayed flight and got in at 1am with no issues. Despite what the website says, they have a 24/7 front desk.
We had a wonderful stay, extremely clean rooms with coffee machines. The AC kept it icy cold during a heat wave. The staff spoke English and were very, very helpful. The breakfast is on its own floor and is adequate, nothing extravagant. We would definitely stay again, and the location is fantastic.

8/10

Excellent

22 Jul 2026

Andreya

This hotel perfect for what it was. We stayed one night. The room was very clean. Bed is a bit hard for my liking but for one night it was fine. AC worked well. The location is very close to everything. Lots of stores and restaurants close by. The breakfast was better than I expected. Staff were very nice too

10/10

Exceptional

19 Jul 2026

Noah

Chambre très propre et simple, le nécessaire pour un court séjour y est.
Employé sympathique et accueillant.
À proximité de plusieurs restaurants et attractions touristiques.
Très facile de se rendre à l’hôtel en métro ou bus.

Partner

10/10

Exceptional

18 Jul 2026

Margot

Great central location. Clean, modern property.

Partner

8/10

Excellent

18 Jul 2026

Yael

Very nice staff and great air conditioning!

Partner

10/10

Exceptional

18 Jul 2026

Lisa

Perfect boutique hotel in central location. Staff were friendly and helpful.

10/10

Exceptional

17 Jul 2026

Jacquelyn

Nice property, near a lot of places including train station.

Partner

10/10

Exceptional

13 Jul 2026

In Sun

Had an amazing stay at the hotel, strongly recommend it to all guests

Self

10/10

Exceptional

11 Jul 2026

Felipe

La atención del personal y la ubicación 10-10

Family

2/10

Poor

11 Jul 2026

Mark

1 Star

There are hundreds of hotels in Lisbon. Spend your money somewhere else.

Forty-eight hours before arrival, our rental car was unexpectedly canceled, so I immediately asked to shorten our two-room, four-night reservation by one night. The hotel refused any refund, claiming they would lose the chance to rent the room. Ironically, when we arrived they told us they were completely sold out.

They placed us in a room directly in front of the elevator. When we asked to move, they said we could—but only if we paid a room moving fee. I thought they were sold out. I’ve traveled all over the world and have never been charged to move to another room of the same category.

The room itself was unbelievably small, easily the smallest hotel room I’ve ever stayed in my life. BEWARE the photos online are very misleading.

At check-in we were told we could watch the football match in our room. The TV didn’t work. I called the front desk repeatedly for over 20 minutes and no one answered. No help. No follow-up. No apology.

Throughout our stay the staff were cold, dismissive, and made no effort to resolve problems or make us feel welcome. Whether intentional or not, as American travelers we left feeling we were treated differently.

Lisbon has far too many excellent hotels to settle for this experience. If you value honest communication, responsive service, and feeling respected as a guest, stay somewhere else.

10/10

Exceptional

10 Jul 2026

Molly

Great location! Enjoyed our stay very much

Partner

8/10

Excellent

06 Jul 2026

Johnson

Great location walk to the train station, shopping area, restaurants, we will come back

Family

8/10

Excellent

05 Jul 2026

Mohammad

We had a great experience with staff specially Tomas Mendes & Gisela Nunes. Hotel location was awesome and we didn’t need transportation to visit the places. Only problem was the size and shape of room that was small and there was something like stairway shape in the room that made it smaller. I strongly recommend this hotel.

Partner

6/10

Pleasant

04 Jul 2026

Cassia

The staff was friendly and welcoming. The room itself was not that well cleaned in my opinion. There were shoe prints on the bathroom floor when we arrived, and one of the pillows on the bed had mascara stains on it already. Also the shower door was broken and they had replaced it with a shower curtain which resulted in the bathroom floor being soaked after we would shower. They did replace the door on the last day we were there but only after I called and asked for more towels cuz the floor was soaked. The breakfast was extremely lack lustre and the cost was 15 euros per person which was absolutely not worth it. I also didn’t like that there were no slippers in the room. Overall the hotel is fine if you’re looking for a budget option with very little additional comfort or amenities. I personally wouldn’t return.

Family

10/10

Exceptional

04 Jul 2026

Yook

The Staff were Great!!! They were so helpful and help to arrange our transportation to the airport from hotel for a reasonable price. This Hotel's Location is close to restaurant, stores and beautiful scenery! Have to mention the room was bit small, but it was still worth it since we are so close to everything.

Family_with_children

10/10

Exceptional

03 Jul 2026

CELSO

Hotel com ótima localização, excelente atendimento, tanto da equipe da recepção, como da copa e limpeza e um bom padrão de limpeza.
Tivemos uma excelente estadia. Recomendo!

Partner

10/10

Exceptional

03 Jul 2026

Nancy

Staff was so friendly and helpful. Location was ideal for restaurants, shops and sites. I would recommend this hotel.

Partner

10/10

Exceptional

02 Jul 2026

Olga

The location was terrific! We were close to the Rossio Plaza, which included restaurants, tour buses, and shopping. Our room had a view of the plaza. The hotel itself was very quiet. We especially appreciated the early check-in after enduring 11 hour flight.

Partner

8/10

Excellent

02 Jul 2026

Kenneth

Room was small but clean and new.

Partner

10/10

Exceptional

01 Jul 2026

Mary

Friendly staff and convenient location walkable to everywhere.

Partner

10/10

Exceptional

30 Jun 2026

Roger

We loved every part of the hotel! The staff, location and quality of the room. We would definitely stay there again.

Partner

10/10

Exceptional

30 Jun 2026

Robert

Excellent location, fantastic rooms and staff!

10/10

Exceptional

29 Jun 2026

Lena Annika

Nice rooms and bathrooms. Air condition efficient and quiet. Breakfast with several options. Perfect location but still quiet.

Friends_and_family Friends

8/10

Excellent

29 Jun 2026

Muyoung

Everything is good.

Partner

6/10

Pleasant

28 Jun 2026

Patrick

Room was small, and layout was not particularly functional. Also, elevators and main reception consistently had a bad smell. Rooms did not smell though and was clean. You can tell this building was converted into a hotel and was not purpose built for it, which probably results in some of the odd layouts and small rooms.

Partner

10/10

Exceptional

27 Jun 2026

Darren

The only word I could use here is EXCELLENT. My room was fantastic on all levels. The price was very affordable around June 11th. Just a short taxi or Uber from the airport, or a semi-long Metro ride. The hotel is pleasantly located near everything, but quiet in my experience. My room was utter perfection. Great great great bed and bedding. Amazing yet small bathroom and shower with excellent water pressure and very hot water if needed. Even if you are on long layover, with perhaps only 3 or 4 hours of sleep possible, you will appreciate the peaceful clean calming restful \"cave\" taking you away from the world till your next flight. I wouldn't even THINK of staying anywhere else when I come to visit Lisbon for a real stay.

I stayed in the section with the entrance down the street a little. That section may be brand new. My room sure looked it. So great for a single traveler. I had a small single room. There are many room size options, as I recall. Don't hesitate to stay here. It's a fabulous place for an inexpensive stay. I stayed on a Thursday night. I'm not sure what weekend prices are though.

They also give you a glass bottle of complimentary spring water. A nice brand. The closet, desk, side tables, EVERYTHING was immaculate and perfectly new looking and organized so well. My room was small though, which I liked. It was just the right amount of room. And the bed was one of the greatest I've ever encountered in my life.

Self

10/10

Exceptional

26 Jun 2026

Philip

Nice room, good location. Close to train station. I'd stay here again.

Family

10/10

Exceptional

25 Jun 2026

David

Very nice and close to everything

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Joanne

Perfect location almost everything is within walking distance. Can’t say enough about the staff just the best.

Partner

10/10

Exceptional

22 Jun 2026

Marie-Claude

Very nice hotel, I would return anytime! The staff was very nice!

Partner

10/10

Exceptional

22 Jun 2026

Luciano

Staff was amazing, maybe the photo on the expidia site regarding the room were not as they appear other than that everything was wonderful.

Partner

10/10

Exceptional

20 Jun 2026

Alexa

We only stayed for one night, but the Rossio Plaza Hotel was excellent! It was clean and modern. The room size was generous (by European standards lol). Staff were very friendly and made some great activity suggestions. Also, the location was excellent - close to many city highlights.

The only negative is that there was some street noise at night (nothing crazy, just might be a consideration if you are a light sleeper or have kids). As well, this may have been a one-off due to the World Cup viewing parties.

Overall, we really enjoyed our stay and would book again the next time we are in Lisboa.

PS. Be sure to check out Castro (next door to the hotel) or Confeitaria Nacional (around the corner) for amazing pastel de natas!

Family

10/10

Exceptional

20 Jun 2026

Norma

The space and location were exceptional, easy access to everything.

Friends

10/10

Exceptional

19 Jun 2026

Angela

The front desk staff was extremely kind and helpful. The room was the perfect size to accommodate 2 people and the air conditioning was a nice plus. The room was always clean and plenty of storage for a few days in Lisbon.

Partner

10/10

Exceptional

18 Jun 2026

LaTanya

Location great, staff friendly

Friends

10/10

Exceptional

17 Jun 2026

Mary

Super cute! All of the staff was welcoming and very helpful, especially with helping us plan our dinners. Great place and everything is within walking distance!

Partner

10/10

Exceptional

17 Jun 2026

Minesh

Friendly staff, got a welcoming Pastel De Nata. Clean room, with air conditioning and free water & coffee. Hotel is located near train starion and trams that can take you to key tourist sights such as Belem, Alfama ir Sintra.

Self

10/10

Exceptional

16 Jun 2026

Sana T

Great hotel and friendly staff

10/10

Exceptional

16 Jun 2026

Tracey

Property is in a great location! Staff were fantastic and helpful! Rooms and entire property are clean, modern and well maintained.
I will stay here again!

Friends

10/10

Exceptional

15 Jun 2026

Jonathan

We loved this hotel! Great location, easy check in and wonderful staff. We got there early and were able to store our bags and they even brought them to our room once it was ready (without our asking).
The room itself was extremely clean enough space for two and the shower was ultra modern.
A really nice hotel and a great price. I wish I could find this combination in all the cities I visit

8/10

Excellent

15 Jun 2026

Orestes

Bed too hard

Friends

10/10

Exceptional

14 Jun 2026

Christina

The hotel was clean and comfortable and in a great location.

Partner

10/10

Exceptional

13 Jun 2026

Nat

Love my stay at the Rossio Plaza Hotel! Staff were all so nice, and hotel was conveniently located within Rossio Square. It's a few minutes walk to Rua Augusta and Praca do Comercio, as well as to numerous food spots. Also love the convenience to shopping areas like ZARA, Bershka and to the tram stops.

Self

10/10

Exceptional

11 Jun 2026

Matthew

Hotel Rossio Plaza is a PERFECT location in Lisbon, right in the heart of the main square, steps to the subway and train stations. The hotel was super clean, comfy and safe. The staff went above and beyond, our room was ready when we got there, and we had a great view of the courtyard. This hotel was amazing, i will stay here again and recommend it to anyone. Thank you hotel Rossio for a great stay.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2026

Bruce

Everything was fine for our recent three day trip to Lisbon. ie: location, cleanliness, staff, etc.
I notice that Expedia has this hotel classified as three star. I believe that it deserves to be reassessed to 3-1/2 or higher.

Partner

10/10

Exceptional

08 Jun 2026

John and Christine

Hotel is ideal for what it is: fantastic location, clean modern rooms. For that I would give it six stars! The staff is great and absolutely everything we wanted to see was a short walk from our room. We loved that.

Only things to note is that the hotel doesn’t have a pool, gym, or other common areas. If those are important to you, this hotel won’t work. But if you want a great room in a great location in Lisbon, this is it!

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Mathew

Located a street away from the main tourist street, this is a well appointed hotel. Check in was easy and the room was smartly designed in terms of efficient user of space and modern amenities. Soundproofing was also excellent given there was always something happening in the street. Location means you are within a comfortable walk of the key Lisbon activities and transport connections

Partner

10/10

Exceptional

05 Jun 2026

Sophie

La chambre était parfaite, grande salle de bain, lit confortable, petit déjeuner inclus très apprécié, climatisation très utile. L'emplacement de l'hôtel est vraiment excellent, dans un magnifique quartier à proximité de tout. Il a été possible de visiter l'essentiel de Lisbonne à pieds à partir de l'hôtel, et d'accéder facilement à l'aéroport par le transport en commun (métro) à proximité de l'hôtel.

Self

10/10

Exceptional

05 Jun 2026

Michael

The hotel was in a great location, breakfast was good and the front desk people were amazing. They kept our luggage for us for two days while we travelled to Porto and came back to stay another night there. They arranged for a drive for us to the airport

Partner

10/10

Exceptional

05 Jun 2026

Pamela

Love the fresh updated decor. Lighting added beautiful touch. Clean!

Partner

8/10

Excellent

05 Jun 2026

Bryan

Amazing location. Small rooms but very cozy. Close to so many things that are walkable.

Partner

10/10

Exceptional

05 Jun 2026

AMANDA

Excelente ubicación, muy conveniente, la recepción muy amable. Restaurantes por cantidad

Family

10/10

Exceptional

05 Jun 2026

Rachelle

Amazing location in Rossio - close to the metro and bus (eg to Belem), train station (eg to Sintra) and 5-20mins walk to all the major districts/attractions (Chiado, Bairro Alto, Alfama, Timeout Market). Many great restaurants nearby, including less touristy choices. Excellent property if you are looking for a clean and convenient place to stay with all necessary amenities and very helpful staff, all at a great price. On my day of departure, Portugal had a general transport strike and the staff helpfully arranged private airport transfer from the hotel for €35. As a minor comment, while all necessary amenities were provided, it would have been more helpful to have a kettle instead of a coffee machine.

Self

10/10

Exceptional

04 Jun 2026

Ana

Our stay at Rossio plaza hotel was amazing, the hotel is conveniently located, close to the famous and active Rua Augusta, the libertatores plaza, restaurants and Chiado neighborhood.
The staff very helpful with excellent recommendations of restaurants, facilities super clean, bed comfortable. My rate is 5 starts!

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Christine

Wonderful hotel, great location and the front desk staff were amazing and incredibly helpful. We were welcomed with a glass of port and small treat. Would definitely stay here again.

Partner

10/10

Exceptional

03 Jun 2026

Richard

Great place to stay. Very nice people and excellent facilities

10/10

Exceptional

01 Jun 2026

DOUGLAS

The room was very clean and looked to be just completely updated. The staff were very friendly and professional

Partner

10/10

Exceptional

01 Jun 2026

Karen

Like a “niche boutique hotel” everything from check in to checkout was very good. The location was fantastic, with special sites, dining, and the river within walking distance. Ask for a room facing the street, well worth it. Best value!

Partner

10/10

Exceptional

31 May 2026

Hocheol

Clean suite overall. Highly recommended.

Partner

10/10

Exceptional

31 May 2026

Gary

Location was great was getting to start out tours.
Loved the welcome custard tart.

Family

10/10

Exceptional

31 May 2026

Gina

Excellent location! Walking distance from beautiful sites and great stores!! Breakfast was delicious and hotel room is spacious. Would highly recommend for those traveling to Lisbon!

Family

8/10

Excellent

30 May 2026

Gianni

Clean room and staff was really helpful

Partner

4/10

Poor

29 May 2026

William

Friendly staffs and clean. But room is very small. I wouldn’t stay here again.

Partner

10/10

Exceptional

29 May 2026

Margie M.

The bathrooms floors needed to be mopped and cleaned. The floors needed to be swept.

Friends_and_family Friends

10/10

Exceptional

28 May 2026

Kenneth

The location was excellent and the staff were attentive and friendly. There was an issue with the tv not working but we never bothered the staff as we were too busy sightseeing and enjoying Lisbon.

Partner

6/10

Pleasant

28 May 2026

DIANE

This is a small, boutique hotel. The hallways are narrow. The room and bathroom was roomy enough for two people. It was very clean. The people at the front desk were nice and helpful. The breakfast was in a small crowded room on the first floor. Two people could not select breakfast items at the same time. The breakfast was adequate, not over the top, but enough to get you started in the morning.

Partner

8/10

Excellent

28 May 2026

ellen

The location is amazing. Breakfast is very, very good. The place is clean.

My one big problem is that while the rooms have good air conditioning, they choose to turn it off at night. I was very uncomfortable and they act like they don’t know anything about it. It is deceitful and I don’t like that.

Our view was excellent. We were in the annex and you have to walk up a steep flight of stairs to get to the elevator. The room is pretty tiny and there really aren’t places in the hotel to go and sit.

Partner

8/10

Excellent

26 May 2026

Eileen

Everything was good

Family

4/10

Poor

26 May 2026

Mark

If you like like staying in an attic you will love this property. Paid an outrageous amount of money to stay in a hot small attic...lovely. Then when you walk into the building your nasal senses are inundated by a cover up smell that is overwhelming...later you realize that the sewage smell just cannot be replaced. My wife and I could NOT walk around the bed at the same time, because we would not fit....I weigh 160lbs. The AC did NOT cool the room adequately.

Run from this room...run, run, run!!!

Partner

10/10

Exceptional

26 May 2026

CELINE

Hotel location was excellent; right in the center & very close to the interesting attractions & within walking distance to restaurants, shops, metro, trams... The hotel & room was a little on the small scale in view of the space restriction but this did not detract from the positive aspects. Great service & assistance from Tomas & Ghislaine; kudos for their attentiveness & patience. It’s great that breakfast was provided, the availability of fruits were much appreciated. Unfortunately we forgot our international travel electric adapter when we left. I would definitely recommend the place.

10/10

Exceptional

25 May 2026

Aneta

Property was small but it was in great neighborhood with walking distance to a lot of attractions and we felt very safe walking even very late at night, rooms were clean , staff helpful , would stay again if were going to Lisbon

Partner

10/10

Exceptional

22 May 2026

Jeff

Very clean and a great breakfast. Staff was pleasant and helpful and gave us a nice treat upon checking in.

Family

6/10

Pleasant

22 May 2026

victor

Some of the staff were very helpful, however, others were not overly friendly (which may have resulted from not everyone speaking very much English). The room was very small, ok for a short stay, however, our window looked out on a wall, not really accessible for even looking out of or getting daylight from. There really weren’t any amenities - the refrigerator was only a small mini bar with drinks for sale. We were “given” one bottle of water and coffee packets for one day free of charge, we stayed 15 nights which seems pretty chintzy. The location was great and the facility was clean, however, we would likely have chosen somewhere different for a long stay.

Partner

10/10

Exceptional

21 May 2026

Deborah

Rooms were very clean. Staff was very helpful always with a smile. Breakfasts were continental style . Adequate for our needs.

Friends_and_family Friends

10/10

Exceptional

19 May 2026

Theresa

Loved the hotel! Great location and very helpful staff

10/10

Exceptional

19 May 2026

KATHLEEN

Beautiful hotel in a great location. The staff is excellent!

Partner

10/10

Exceptional

18 May 2026

Stephen

Blown away by the friendliness of the staff. Offered us a Portuguese custard tart and a glass of wine at checkin. No other hotel in 50+ years has done that for me. And as a returning guest we got a special surprise too. You’ll have to find out for yourself. Only suggestion is post instructions for using the coffee machine. I wasted 2 pods before I figured it out.

Friends

10/10

Exceptional

17 May 2026

JOSE ALBINO

Café muito bom com boa variedade e qualidade de frutas e diversidade de Pães.

10/10

Exceptional

16 May 2026

Cathy

We had a nice modern bedroom, air conditioning etc. helpful staff. Great location. Good breakfast

Family

10/10

Exceptional

15 May 2026

Steven

Excellent location, friendly and helpful staff. Comfortable rooms, extremely clean.

Friends

6/10

Pleasant

15 May 2026

JAMES

The location is great! Room inside is ok, but cleaning lady did job too late, so We didn’t get any cleaning in 3 days

Partner

10/10

Exceptional

13 May 2026

Brian

Nice breakfast and very helpful staff.Nothing was too much to do.

Partner

4/10

Poor

12 May 2026

Mario

Had to upgrade room at an additional cost. Original assigned room was TERRIBLE!
Barely able to move!

Partner

10/10

Exceptional

11 May 2026

Herbert

Great staff great breakfast and great location

Partner

10/10

Exceptional

11 May 2026

Carol

Our room was great, and made service was great too. Breakfast was always good, lots to choose from. Couldn't ask for a more convenient location. Definitely would stay here and if I return to Lisbon.

Partner

6/10

Pleasant

09 May 2026

Jacob

Overall the hotel is average. Rooms are small and we could not walk around our room without ducking on the 4th floor due to the walls sloping inward. Additionally, the cable tv barely worked and the tv would go in and out. When you walk into the building we stayed in, you have to take a stairway up to the first floor to get on an elevator. There was a funky smell to the building. A little like sewage or a dead animal, we aren’t sure.
The positives were that the room and bathroom were updated and clean. Location is decent.

Family

10/10

Exceptional

08 May 2026

Tracey

Very clean hotel and friendly staff

10/10

Exceptional

08 May 2026

Ira

We were on the top floor which was a renovated traditional garret. I suspect the rooms there are smaller than on the lower floors. This made the ceiling low at the edges of the room. Otherwise was excellent.

Partner