Hotel Zala

Japan , Kanagawa
Yokohama, 1 Chome 27 9 Shinyokohama Kohoku Ward
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75 reviews shown

8/10

Excellent

07 Feb 2026

Azajul

Staff was amazing

4/10

Poor

14 Jan 2026

Victor

The staff where sweet, the room wasn’t worth the amount I paid, the heater in the room wasn’t working, the heater in the bathroom most times doesn’t steam well.

Leisure Friends

10/10

Exceptional

23 Dec 2025

Jean

Very nice place to stay 👌

10/10

Exceptional

07 Dec 2025

ricky

Yes

8/10

Excellent

14 Jul 2025

Takudzwa

The place was lovely and located in a really good area.

Only downside was the WiFi connection was only good in the reception area.

Leisure Partner

10/10

Exceptional

13 Mar 2025

Peyton

It was an amazing experience, the only thing i would reccomend is adding a laundry room for guests staying for an extended period of time.

Leisure Partner

10/10

Exceptional

18 Jan 2025

jifang

Good

6/10

Pleasant

30 Dec 2024

Moniba

Beautiful hotel but very noisy! Can hear the guests from other room ( screaming kids at 2am playing and being hysterical..), echoes from hallway and the loud motorway. Very accomodating staff though, helpful and with the room issues they sorted it swiftly (shower was not working, sink was blocked). Also.. we were short of and waiting for towels everyday... was a literal towel hunt as we had 4 people in our room! Loved our experience still.. the spa was beautiful.. breakfast was a good selection.

Business_and_leisure Family

8/10

Excellent

19 Nov 2024

ALIA

Nice hotel with mall less than 10 mins walk away. staff were nice and very helpful. breakfast was ok.

Leisure Family

2/10

Poor

22 Oct 2024

Oumar

This is the worse hotel that I have ever been too . This place is dirty, full of cockroaches and The staffs are not honest .

Leisure Family

6/10

Pleasant

23 Jul 2024

Christal

Most of the staffs were rude and the woman in the store. Sad we couldn’t even get a drink of water.

Leisure Family

2/10

Poor

30 Dec 2023

Verified traveler

Stay away from it

Not good .. no direction or suggestion from staff.. none told me anything about that I have breakfast is included on my reservation.. finally I found after I ask and was terrible..

2/10

Poor

29 Dec 2023

Atin

Worst hotel, Not recommended at all. Room service terrible. We booked family room and they gave us triplet room and when I complain,they change it. hot water not coming. Room heating not working. No staff understand english.

Leisure Family_with_children

2/10

Poor

02 Jun 2023

Stan

Disgraceful

Undoubtedly the worst hotel I have ever stayed at!! Filthy (just one example inn pic below), rude, stench was putrid, food gave me an infection (5 days on medication). Staff nice(ish) Management aggressive, & rude. Hotel needs a massive upgrade, and a proper general manager. Nice location

Friends_and_family Friends

6/10

Pleasant

09 Feb 2023

TARIK

Good

Business_and_leisure

8/10

Excellent

08 Jan 2023

Maria

The breakfast could use variation and common areas could be cleaner, other than that everything was fine.

Leisure Family

6/10

Pleasant

22 Oct 2022

The staff were extremely friendly. Thank you to everyone who helped my family pull off the most impressive birthday surprise.

Although the rooms did not have wifi, you could use the slow internet in the lobby.

It would have been perfect if the rooms had wifi connection.

Friends_and_family Family

10/10

Exceptional

17 Aug 2022

Rubina

Great stay! 2nd time visiting

Leisure Family_with_children

10/10

Exceptional

15 Aug 2022

Abdellah

Great

Great 👌

Friends_and_family Family

6/10

Pleasant

23 Feb 2020

Adnan

Hotel needs updating

This hotel can do with major updates, the first room we got was dark and on ground floor there was a old black banana stuck behind the tv,we moved the next morning rooms second room was ok showers can do with major updates pool was freezing cold, staff are freindly and do try to help but the hotel needs overall updating all around. The breakfast was the nicest thing there.

Friends_and_family Family

2/10

Poor

19 Feb 2020

Jennifer

Racist staff , go to other hotels... Not worth a visit as no smile was given ... and things don’t look normal with the way the staff are looking to their customers!!! Seems like a prison treatment!!!!!!!

Business_and_leisure Family_with_children

2/10

Poor

12 Feb 2020

Henrygt

Worst staff ever.. except the cleaners and the ladies... No Privacy.. too long to check-in

Business Family

2/10

Poor

12 Feb 2020

Zizoo

I was a solo traveler, i guess this made thim think they can take things from me and i will forget... they treated me so rudely. A young individual from the stuff will come to you at while you having a sun bath just to disturb you. They do stupid staff to customers. Others around the area are bigger and nicer, plus similar prices.

Leisure Self

2/10

Poor

03 Jan 2020

Verified traveler

Terrible service. It took ages to check in and out

Leisure Family

4/10

Poor

16 Jun 2019

Verified traveler

A Beautiful Disappointment

This hotel has the potential to be great, but instead left us extremely disappointed. The hotel and grounds are beautiful and well maintained. The front desk seemed to lack the ability to attend to customers in an orderly manner, and resorted to everyone pushing to the front of the desk in order to be attended to. We got a room that was advertised with a double bed, and two twin beds. What we received was two individually made twin beds pushed together to make a double bed, and a second twin bed. A third bed was promised at check in, but only arrived after we went back to the front desk and asked the status of it after a few hours. Every fixture in the bathroom was falling apart and required extra effort to make sure you didn't further break it. The beds and pillows were incredibly uncomfortable. Food on site is incredibly overpriced and underwhelming. There is a sign at the entrance where no outside food or beverage is allowed, forcing you to essentially purchase low quality food or eat offsite. The WiFi was so low quality, that internet was mostly unaccessible; Not just Netflix, but pretty much no website would load.

There are positives though! Plenty of taxis available right outside the gates which was a plus. A 50MAD five to ten minute ride to the airport, train station, or medina. The non front desk staff was courteous and helpful. The pools were excellent, both for children and adults. But get there early, as seating is limited.

Family

6/10

Pleasant

24 Jan 2019

Verified traveler

Hotel could do with some updating, it is clean but basic.

Room was a great size, shower could do with being replaced, if I was staying for a holiday I would have liked something better.

4/10

Poor

01 May 2018

World Travler

Nothing worked - the stuff was so rude.

I wanted 1h 45 mins to be checked in , when we finally got into the room. they were no toils, the shower was not working. we asked to change the room we were told none was available, the hotel did not look full at all . overall it was not worth to stay at this hotel. I will not come back . I know they are better hotels in he same area with similar cost.

2/10

Poor

20 Sep 2016

Kaz

Genuinely people.. AVOID!!!

Learn from others mistakes and avoid this hotel. Service by staff is the worst and rudest I have ever encountered in my life, no exaggeration. Location is not ideal at all. They don't have a fitness room, just a few machines that's all. Checked in room had no bath towels, took 2.5 hrs for someone to finally bring some. Wifi is very bad in the rooms. Spoke to one of the staff about the wifi and he said it was my phone, I said both my phones are not connecting. He said well that was tough and told me he was too busy to speak. I asked for the managers name and he refused to tell me. Seriously, go with a recognised worldwide brand, I would for sure next time. Even my riad two weeks earlier was so much better, the staff were fantastic - they actually cared! I wish I had taken notice of the other comments guests had made...very disappointing!

10/10

Exceptional

26 Sep 2015

Verified traveler

Good little place to stay

Very quiet in the hustle and bustle of morroco

Family

2/10

Poor

14 Jun 2015

Verified traveler

Non recommended

A non professional staff
A poor quality service

Partner

6/10

Pleasant

25 Feb 2015

HasNas

good hotel; poor customer service

The hotel was clean and comfortable. The staff were mainly unwelcoming and struggled to smile. The only staff member who deserves a mention is the shuttle bus driver - Samir.

6/10

Pleasant

02 Jan 2015

Vern

Nice Hotel in Need of Better Maintenance

This hotel is relatively new and looks nice. Spacious rooms, good facilities, great outdoor pool. Unfortunately, there is a lack to detail and proper maintenance. The staff is friendly, but very inefficient.
The wireless Internet in the lobby area hardly ever works. We pulled the Ethernet cable from the only cable connected PC in the lobby in order to get a moderate Internet connection. No Internet in the room at all.
Our room would require some maintenance jobs, for example, where the shower pipe comes out of the wall, a fist size hole is in the wall, holes in the ceiling, paint patches at many spots, etc. A safe would have been nice in a 4 star hotel. Bring your own toilet tissue, they don't replenish. They took all our towels in the morning, but brought new ones only after two reminders in the afternoon. We had been the only guests at checkout, but they still needed about 20 minutes to clarify the description of one position.
The hotel has potential for more, but the mgmt. seems to have flaws. Though, some of the staff is very nice and helpful.

2/10

Poor

21 Jan 2013

Mic

Poor management

Poor management , unhelpful staff, my booking purely mention king bed , but thy told me there's no king bed in this hotel, after lots off talking thy change to king bed room ,

2/10

Poor

29 Oct 2012

Laura and friend

“Terrible customer service and awful value for money”

As soon as we arrived we were made to feel like an inconvenience to the reception staff who didn't give us any information about our stay and simply pointed us in the direction of a room. The room, although nice enough, boasted stained bedding, towels with holes in and hairs in the dirty bathtub.

At dinner we were made to feel like second class citizens as we hadn't originally booked an evening meal. We were given conflicting information about the price by reception and the restaurant and faced a barrage of abuse from the aggressive restaurant manager when we raised the issue that the price was incorrect and the chicken was undercooked. He later tried to resolve this by plying us with free drinks when we complained about the service at reception.

The food in general is mass produced, badly cooked and horrendously overpriced, along with the drinks.

On a positive note, the ladies at the spa are wonderful and we had an amazing hammam to finish our visit.

In summary, I would not recommend this hotel unless you like being ripped off and paying for terrible customer service. Believe me, you will get better service at a £15 a night riad in the medina and get to see the real Morocco.

Family

8/10

Excellent

01 Dec 2011

Maryann

Nice hotel-remote location

We spent 4 nights at this hotel as part of a Cosmos Coach tour around Morocco. The tour was scheduled to assemble at the Zalagh Kasbah, so we checked in there one day earlier for convenience. The hotel is on the grand Moroccan style, built entirely around a large swimming pool and sun-bed area. It was too cool (late November) for any swimming but the pool was carefully maintained daily and was spotlessly clean. The public areas were impressive and the breakfast was perfectly adequate - more Continental than \"full English, or American\", with only scrambled egg, or pastillas as a hot option. There was plenty of breads, rolls pastries, salad items, cereals etc in the style of European hotels.
The only downside was the distance from the hotel to the Centre Ville (ie the Jemaa El Fna Square), where all the sights, souks and mosques are situated. It is some 4kms (at least) and is not on any public transport route. The hotel provides a limited free shuttle service-7 trips daily but the van broke down when we were there. We actually walked into the city using the Kotoubia Mosque minaret as a landmark - there is a pedestrian path lined with rose bushes on the right hand side of the roadway, and the walk is over completely flat land. It took 40 plus minutes. We had no safety concerns whatsoever. Otherwise pay no more that 40 dirrhams for a one-way petit taxi fare - every driver initially quotes 100 dirrhams, which is extortionate.
Supermarket 10 mins walk towards town

8/10

Excellent

12 Jan 2011

Anonymous

Nice hotel - a bit out of the way though

So, I booked this for one night because I arrived so late in Marrakech and I wanted to make sure I was in a safe location. This hotel is very beautiful and clean! The staff are friendly, but be careful as EVERYONE wants money - pretty much anyone who helps you in Marrakech expects money from you - except women and shopkeepers.

I had asked the Zalagh to arrange for a car to pick me up at the airport - and instead of a taxi which should have cost about $18, I was stuck with a sedan which cost me about $60. I told the driver that it was too much and we settled on $40. ALWAYS NEGOTIATE YOUR PRICES. Be specific about which car you want.

This hotel is the kind where people wait on you and expect tips, so be prepared for this. If you have money then go ahead and stay. It has a beautiful pool and the grounds are lovely.

The negative thing about this is that it is not in walking distance of the medina. It is tucked away by the new area where it is a mesh of new hotels, residences, and streets leading to the palace.

The room was nice though and it is the only \"Western\" style bathroom I saw during my entire trip in Morocco. There is also a TV and a nice balcony in each room.

4/10

Poor

20 Feb 2026

YASSINE

Toilette sale avec poils

Friends_and_family Friends

6/10

Pleasant

13 Sep 2025

Roland

Bon pour une fois

Nous sommes arrivés à l'hôtel nous avons déjà eu un problème en rentrant dans la chambre, la clim était bloquée sur 21° nous avons dû attendre 1h30 pour qu'un technicienne Vienne nous apporter une télécommande pour pouvoir régler la température de ce split vieillissant Et brouillant.
la terrasse je t'ai pas trop propre et le comble la nuit il y a un groupe au-dessus de l'hôtel qui faisait énormément de ronronnement et ça 24sur 24.
La nourriture banal, comparée au petit snack situé également dans l’hôtel.

Partner

4/10

Poor

24 Aug 2025

Abdessamad

Hôtel qui se dégrade

Hôtel qui se dégrade avec le temps, animation moyenne et pas bien organisé Personnel agréable et petit déjeuner toujours au top.

Friends_and_family Family

8/10

Excellent

09 Feb 2025

Bakr

muy buena

Business

6/10

Pleasant

27 Sep 2024

Tataine Paul

Joli piscine le reste très moyen service restaurant aucune compétence Services très lent

Leisure Partner

6/10

Pleasant

26 Sep 2024

Asmaa

Begrensede transportmuligheter

8/10

Excellent

10 Sep 2024

Asmaa

Fint plass. Servitør er veldig hyggelig og hjelpelinjen

Leisure

6/10

Pleasant

08 Sep 2024

Asmaa

Its ok hotell

2/10

Poor

02 May 2024

Hanane

Pas d eau chaude pour se doucher
Lit qui grince
Nombreuses traces de moisissures
Équipement vieillot

Partner

2/10

Poor

05 Jan 2024

JEAN

mauvais souvenir

c'est la seul hotel qui n'a pas réservé un accueil chaleureux à Marrakech , service déplorable et indifférence à l'accueil mauvais souvenir et surtout hotel trop éloigné du centre ville difficile d'accès trop isolé

Partner

4/10

Poor

30 Sep 2023

Moulay rchid

El hotel es un hermoso edificio y ubicación, los servicios, la limpieza de las habitaciones y la comida no están al nivel de un hotel de 4 estrellas y hay trabajadores que no están al nivel.

Self

6/10

Pleasant

07 Aug 2023

Verified traveler

Free parking and good location. Ok hotel

Have stayed here several times. Normally ok for the price. This time it was different. Probably because the holiday season in Morocco has started.

The breakfast restaurant was overcrowded. Long waiting time for everything. Dirty plates. There are two breakfast restaurants at the hotel, but only one was in use.

The hotel room was not very clean. They forgot to put in replacement towels.

Friends_and_family Family

4/10

Poor

01 May 2023

Maarten

Het zwembad en de strandstoelen zijn zeer mooi. daar stopt ook het positieve, het ontbijt was vreselijk... overal vuile tafels nergens proper bestek/glazen te vinden.
zeer beperkt buffet, het enige voedingsrijk eten was een omelet waar je 20min voor moet aanschuiven.
verder waren de kamers slecht geïsoleerd waardoor je alles hoorde van buiten, de gang, de kamers rond je kamer. er waren mieren in de kamer.

Business

4/10

Poor

31 Mar 2023

Davud

Can not be recommended

The hotel doesn't meets 4 star standards.sheets are changed. cleaning is terrible. breakfast is bad and the coffee is undrinkable.

Partner

8/10

Excellent

01 Mar 2023

El houcine

Bonne experience

Tout est très bien passè

Partner

10/10

Exceptional

22 Jan 2023

Myriam

Le petit déjeuner

Leisure Family

2/10

Poor

07 Dec 2022

Ghislaine

QUE DIRE!
J'ai quitté l'hôtel après 24H alors que 3 jours ont bien été payés!
Chambres salles, pas. de wifi, la nourriture un calvaire dès la première bouchée j'ai vomi dans l'assiette!!!!
ATROCE et HONTEUX

Business Self

6/10

Pleasant

14 Nov 2022

Nawfal

Hotel moyen gamme.

Hotel moyen et vaut les 4 étoiles en norme locale. Faut pas s’attendre à bcp. Propre. Le point que j’ai trouvé super négatif est le bruit surtout la multitude des chariots qui passent ultra souvent et font un énorme buit car ça roule sur du carrelage. Ca m’a réveillé chaque 10-15 min dès le petit matin

Friends_and_family Friends

6/10

Pleasant

01 Nov 2022

Masira

Je n’est pas aimer le fait que la demi pension soit le matin et le soir et non matin, midi , soir !

Friends_and_family Family

10/10

Exceptional

19 Sep 2022

Bradley

L’ensemble des Services

Leisure

2/10

Poor

17 Sep 2022

Sofia

Arrivée à la réception le réceptionniste ne trouve pas ma réservation

6/10

Pleasant

15 Sep 2022

El ghouati

L'équipement est user la douche n'est pas pratique

Business Self

8/10

Excellent

25 Aug 2022

KARIM

Bel hôtel avec une belle piscine juste les équipements des chambres qui sont un peux viello Clim pas très forte et leur système d’ouverture des porte des chambres souvent en panne sinon personnel très sympathique font tous pour vous aidez attention éloigné du centre ville il faut prendre un taxi

Leisure Family

2/10

Poor

24 Aug 2022

Hakim

Le personnel n’est pas agréable la sale de sport est vide le spa et en travaux de puis 5 mois et pas de wifi dans l’hôtel

Business_and_leisure Friends

2/10

Poor

15 Aug 2022

Verified traveler

Ok, but nothing more. Good price

Slow check in. Room was not ready at 17.00.

Smell of pipes i the bathroom. Need to have breakfast.

Old hotel.

Friends_and_family Family

4/10

Poor

04 Aug 2022

Alia

Terrible service

I had one of the most terrible experiences at my first day out of 7 in this hotel. The staff work very unprofessional, very old fashion computers which delay the service a lot, so you need patience (a lot). There’s no air condition in the lobby, restaurant or anywhere else besides some rooms, and when it’s 40 degrees outside, you do notice. I didn’t get a room with a functioning air-condition. I had to complain a whole day over this and yell before they offered me another room at night. I had to pack all my stuff and repack which took me a couple of hours. The breakfast is so boring cause it’s almost the same you get everyday. There were insects at the coffee machine one day, so disgusting that I couldn’t drink my coffee. No electric kettle at our rooms so one could enjoy coffee or tea at the evenings - so all in all, such a BAD experience and a very lousy service. Will not recommend this place to anyone!

Friends_and_family Family

2/10

Poor

01 Aug 2022

Loubna

Établissement catastrophique pas de Clim pas de wifi os de choix au petit déjeuner j’ai réservé une chambre avec un grand lit à l’arrivée ils n’ont pas de grand lit on m’informe la nuit arrivé de régler ça le lendemain à la réception on nous donne une autre chambre avec 2 lits mais cette fois ils ont trouvé le système d’une fermeture éclair pour joindre les 2 matelas. Le petit déjeuner avec une chaleur de plus de 40 degrés pas de climatisation dans le restaurant le fromage le beurre sont à la disposition des clients meme pas au frais tout est chaud les aliments sont sensés respecter la chaîne du froid honteux et je vous raconte même pas les pannes d’électricité dans l’hôtel vous êtes sans lumière et cela pendant 5 heures je ne comprends vraiment pas pourquoi expédia laisse cette hôtel sur leur site 👎👎

Leisure Partner

8/10

Excellent

24 Jul 2022

Karim

Toffe personeel, nette hotel. Alleen werkt hun WiFi enkel aan de receptie en niet in de kamers.

Partner

10/10

Exceptional

18 Jul 2022

Imen

Belle expérience

Leisure Friends

10/10

Exceptional

08 Jun 2022

Mounia

L'accueil le service le confort excellent.

Partner

8/10

Excellent

31 Jan 2020

Verified traveler

Bon en général vu le prix

Friends_and_family Friends

4/10

Poor

10 Jan 2020

Verified traveler

No me dieron la habitación reservada, en el spa no funcionaba bien el jacuzzi, la piscina que se supone que estaba caliente estaba helada. Poca variación en e buffet, no es comida internacional es marroquí.
No saben castellano en recepción. No hay servicio de transfer a la ciudad...

Leisure Partner

2/10

Poor

01 Jan 2020

David

Dont go there if you want peace

Not good at All, no chill,

Self

10/10

Exceptional

28 Sep 2019

Lilou