Hotel Santa Cruz Huatulco

Mexico , Huatulco
Santa María Huatulco, Boulevard Santa Cruz 203
Show on Google | Website | Map

100 reviews shown

8/10

Excellent

14 Feb 2026

Donna Michelle

This was what we needed. A clean bed at night after a day of exploring all the great local beaches and restaurants.
The staff was accommodating and the hotel cats made the place feel homey.

Leisure Family

6/10

Pleasant

08 Feb 2026

Doug

Room was clean, staff were good. King size rooms on main floor very!!! Noisy!!! Hot water in shower is dicey! Gotta run cold up to 10 minutes before hot kicks in.

Leisure Partner

6/10

Pleasant

07 Feb 2026

David

Room was tidy and staff good

10/10

Exceptional

28 Dec 2025

Eder

Yea

10/10

Exceptional

08 Sep 2025

Gilberto

Good location near the marina and the beach

Business_and_leisure Partner

2/10

Poor

17 Jul 2025

Crispin

Tube una reservacion en abril, el vuelo se cancelo en la cd de Dallas Tx obtuve el reenvolso del vuelo pero el del Hotel no recibi ni un centavo partido por la mitad. ES JUSTO ESTO?

8/10

Excellent

21 May 2025

David

I am pro-eco friendly hotels. But when you have to request shampoo and toilet paper the first 3 days of our staying, and nobody shows they care to cover our needs, is not ok.
We ended up buying our own Shampoo, toilet paper and toiletries. We travel light with 1 backpack and we trust that the Hotel would provide basic services, but this was not the case.

Partner

10/10

Exceptional

16 Mar 2025

Carlos

Liked everything and will go back

8/10

Excellent

10 Mar 2025

Joy Ann M

Great hotel within walking distance of all of Santa Cruz. Not impressed with wifi service being sketchy and unreliable in our room. Staff and other services were fine.

8/10

Excellent

03 Mar 2025

Robert

Liked most everything. No dresser for clothes was a bit of a turn-off and additional cost for a bar fridge. I’ve never stayed in a place in Huatulco that did not have these basic options. Overall though pleased with the rest of the stay

Leisure Self

8/10

Excellent

27 Feb 2025

Gordon

A decent hotel at a fair price.

Leisure Self

6/10

Pleasant

24 Feb 2025

Deborah

This is a very Mexican hotel. Pool area is very nice however, beds, towels and sheets could be much improved.

Leisure Friends

10/10

Exceptional

12 Feb 2025

Oscar Adonai Nieves

Buen hotel

2/10

Poor

11 Feb 2025

Diane

Bad report

The hotel features a nice pool
& attached restaurant
The wifi is very sketchy & the room basic
We were stranded from our reservation for 3 nights & they refused a refund but agreed to give us free nights the following week based on giving them a good review
Hotel.com tried several attempts to get them to ok a refund & they refused
Again today they refused the free night & refused a cancellation blaming hotel . Com
They said it was because we hadn’t given a good review
We will not recommend this hotel as they were upset we used a booking app
I suggest they Join the 21st century

Business

2/10

Poor

10 Feb 2025

Marianne

The staff were great! We have stayed at this hotel before and it was clean. This time we would not even use the towels as they were so dirty and threadbare.
Our air conditioner quit three times however the staff were quick to fix. The last night there a drunk someone who broke down the door across from us as he was locked out and fighting with another person inside. Called the desk several times with no answer. The situation could have been far worse. Will not stay there again ever!!

Leisure Partner

2/10

Poor

01 Feb 2025

Christine

This property has wonderful and helpful staff, that respond as best they can to your needs. The positives were kind staff and great location in Santa Cruz. Rooms are in need of upgrades and repair. I changed rooms due to dripping a/c. My biggest concern was the last 5 days I did not feel it was safe to use the pool due to its murky waters and floating/sinking unknown materials. I was told each day it would be cleaned, then told it was clean but they were missing a chemical. That was unacceptable to me. I would not return to this hotel, or recommend it.

Leisure Self

10/10

Exceptional

29 Jan 2025

Toni

Perfect hotel for a clean room to stay and nice pool. Great location to explore!

10/10

Exceptional

23 Jan 2025

Douglas

Will come back to the Hotel Villablanca again, it’s a wonderful experience

Leisure Friends

8/10

Excellent

18 Jan 2025

Valentina

Everything was good

10/10

Exceptional

18 Jan 2025

Justino Leonardo

Me encanto la ubicacion y el servicio, muy recomendable, regresaremos al hotel Santa cruz.

10/10

Exceptional

17 Jan 2025

Sherrie

We enjoyed this small hotel. Great location and the pool is nice

Partner

10/10

Exceptional

13 Jan 2025

Victor

Very close to everything, clean hotel, great friendly service. this is the 3rd time we stay here in the last 2 years.

Leisure Partner

6/10

Pleasant

13 Jan 2025

Alejandra

It’s duty

4/10

Poor

11 Dec 2024

Cristian

My room had the door open ,couldn't close
Not curtains to hold the sun in the morning
People walking literally can see inside my room
So privacy,
Fisrt time had this inconvenience
The last couple of times i stayed was ok

Leisure Self

10/10

Exceptional

22 Nov 2024

Karen

Close to the beach, pool was open late which is great, lots of drinking options

Leisure Partner

10/10

Exceptional

23 Aug 2024

Mario

Very nice place and close to the beach and restaurants

Leisure Family

8/10

Excellent

20 Jun 2024

SONIA

All good

2/10

Poor

07 Jun 2024

Andrea??

The staff was rude and unpleasant. They wanted to charge me for an additional key for the room when I was allowed to have two. There was alot of noise in my aisle and the staff didn’t do anything. It’s located in a great location but the staff needs to get better.

Leisure Family

8/10

Excellent

26 Apr 2024

Cord

The property was very clean. The pool was clean and big. There was a tour desk. There was a bus and lots of taxis.

Leisure Partner

10/10

Exceptional

16 Mar 2024

Jayne

Staff very friendly. Room very clean and beds comfy

Leisure Family

6/10

Pleasant

12 Mar 2024

kelsey

Excellent location.
Worst was the extremly noisey air conditioner rattling all night long.

Leisure Self

8/10

Excellent

09 Mar 2024

Jessica

Great spot for a quick overnight stay in between travel days.

8/10

Excellent

28 Feb 2024

Manfred

Price was right, room was comfortable, nice pool and loungers.
Need new towels. The music around the pool was a bit noisy. Pool rules were not followed and exceeded quiet time hours.

Leisure Partner

6/10

Pleasant

15 Feb 2024

Linda

Location was good. Rooms outdated. Card key did not work and we had to have staff open door every time we returned to room. Only stayed one day so we did not use other facilities.

Leisure

8/10

Excellent

05 Feb 2024

Etienne

Nice stay.

Foods are good, hotel located central, near the Santa Cruz beach.

Partner

8/10

Excellent

21 Jan 2024

Barbara

Got in late after delayed flight. Good bed, clean room but no towel in bathroom.

10/10

Exceptional

20 Jan 2024

susanna

This is a very nice little hotel. Popular with Mexican and non-Mexican tourists alike. It’s very clean, the beds are comfortable and there’s lots of hot water. It has a nice pool, the restaurant is great and there’s often live music. It’s located very close to the marina so you can walk around and look at the sites and enjoy the neighbourhood too. It’s very basic, but the price reflects that. Excellent value. We are repeat visitors and will stay there again.

Leisure Partner

10/10

Exceptional

12 Jan 2024

VIctor

good area to stay near the beach

Leisure Self

4/10

Poor

30 Nov 2023

Jesus

My firs visit stay at this hotel i had no problems everything was great. This second time was a disappointment. The staff pushed a unwelcome vibe at check in. My room was miss blankets. At breakfast time the hotel had a menu but insisted we get the meal of the morning due to staff only making that meal. This will be my last time i stay at this hotel. I also talked to management on-site but didn't seem to care about customer concerns.

Leisure Family_with_children

8/10

Excellent

02 Oct 2023

Victor

For us it was a good stay. A little bit of renovations good on but very respectful of the work niose.👍

Leisure Partner

10/10

Exceptional

10 May 2023

Leighann

Great hotel with good location. My only complaint is the balcony was not really a balcony. Standing room only. For one person.

Partner

2/10

Poor

04 Mar 2023

Isabel

If it wasn’t because Expedia asked me to pay upfront I would had not stayed there. One room key for four adults inconvenienced as the lights and AC operated w key and if two left the the key needed to stayed. The white sheets and white towels had the visual yellow stains. I reserved a pool view got a parking view.

Leisure Family

8/10

Excellent

02 Mar 2023

Donald

Older/smaller beach hotel in a good location (Santa Cruz.) Perfect if your hotel needs are minimal and you will be spending most of you time exploring the Huatulco area and dining outside of the hotel.

Leisure Family

8/10

Excellent

14 Feb 2023

jose

Everything was good just the ac wasn't working made to much noise

Self

8/10

Excellent

08 Feb 2023

Robert

We have stayed at this hotel numerous times. Staff is always great and the hotel is clean. It definitely can use some maintenance in the rooms and around the pool they need some decent lounge chairs

Leisure Partner

4/10

Poor

16 Jan 2023

John Angus

Good Location Poorly equipped rooms chippy front desk staff.

Leisure Self

10/10

Exceptional

07 Jan 2023

susanna

A super place to stay in Huatulco. Budget friendly, great location, really nice staff. The pool is lovely. The breakfast buffet was varied and delicious. We felt safe and enjoyed the local cultural events in the zocalo nearby.

Leisure Partner

4/10

Poor

02 Jan 2023

Esperanza

This is not a 3.9 star hotel. I booked based on the reviews and the reviews almost seem fake. Our room was not ready at 3pm check in time and they had several guests waiting for their rooms too. Once we finally got our room the room stinks! The sheets and room smell like mildew! The AC does not cool enough, the shower is disgusting dirty on the ceilings and the shower head is soo old that water does not flow properly. The TV is tiny, the only good thing in the room is the art. I was really expecting more. The location is nice and the pool and restaurant are nice but this is definitely not even a 2.5 star hotel.

Leisure Partner

10/10

Exceptional

22 Nov 2022

Jesus

Friendly staff and beds were comfortable. Just spend one night. Will consider another stay.

10/10

Exceptional

22 Nov 2022

Luis

Great location, a little crowded but great service

Leisure Partner

6/10

Pleasant

19 Apr 2022

Marisa

Location was decent - about a 10 min taxi ride to get into city center and a ~5 min walk to the beach. Hotel was pretty loud - lots of music late at night. Pool was nice though.

Leisure Friends

8/10

Excellent

17 Mar 2022

Barbara

Great location. Beautiful pool. Good wifi and AC.
Downsides- pool is rented out for other events a lot which changes the overall ambiance and tranquility of the facility. Room cleaning was minimal. Towels are threadbare and no toiletries provided other than soap and soap.

Leisure Partner

6/10

Pleasant

08 Mar 2022

LUCIA GARCIA

The towels were clean, but very old, let’s call them almost rags. My bedding wasn’t changed the three night that I spent there. I never used the pool, I just walked around and it wasn’t bad, but, nothing outstanding or super clean. The whole hotel is just OK. It wasn’t very expensive so, I guess you get what you pay for.

Leisure Self

8/10

Excellent

16 Feb 2022

Roberta

The hotel is very friendly and helpful. I do not know a lot of Spanish so it would have been nice to have a little more English spoken, but I should learn more Spanish as well. I would go to this hotel again:

Leisure Friends

8/10

Excellent

02 Feb 2022

Anita

Only thing i would have liked was a coffee maker in the room.

Leisure Partner

10/10

Exceptional

01 Feb 2022

Joanne

Everything was very good!!

Leisure Partner

2/10

Poor

20 Jan 2022

Karen

Stay here if you don’t mind being overcharged 100 pesos per dog deposit, being snickered at by staff for learning Spanish, and waiting over an hour in the restaurant for drinks while everyone else around was served their meals in a timely fashion. You can likely stay anywhere else in town and be treated decent.

Leisure Pet

10/10

Exceptional

15 Jan 2022

Joanna

Very nice place. Staff was friendly would definitely return.

Leisure Family

6/10

Pleasant

10 Jan 2022

José Luis

Administración mala, restaurante muy bueno

El servicio del restaurante es lo máximo, súper amables y con verdadero sentido de atención al cliente. En cambio todo lo que tenga que ver con el personal de la recepción es malísimo, nos hicieron esperar muchísimo para el check in, no tenían pulseras para todos (nunca nos las dieron), el control de tv nos lo cambiaron como 3 veces y JAMÁS sirvió (y no les importó en nada). Al momento de hacer check in me dicen que me espere porque no han dado las 3, voy 5 minutos antes y me dicen que espere un poco más y cuando dan las 3 empiezan a atender a otras personas que acababan de llegar en ese momento ¬_¬ Realmente el servicio \"administrativo\" es muy malo, pero en restaurante de verdad es super diferente (se ve la intención de querer ayudar y atenderte bien).

Friends_and_family Family

8/10

Excellent

23 Oct 2021

CESAR H

hotel muy centrico, frente a bancos, tiendas y plaza principal, cerca de restaurants para comer comida deliciosa casera. recomendable! cambas super comodas, a/c.. NO LIKE, la alberca estaba muy sucia el agua. el portero del parkin super amable y excelente servicio. siempre sonrie. :)

Friends_and_family Friends

8/10

Excellent

21 Aug 2021

Verified traveler

Location was great.

Leisure Partner

10/10

Exceptional

22 Jun 2021

Verified traveler

Helpful staff and clean spaces!

Leisure Family

10/10

Exceptional

18 Jun 2021

Verified traveler

The service was amazing and the food at the restaurant delicious

Leisure Friends

10/10

Exceptional

03 May 2021

Verified traveler

Good hotel, great experience mainly due to the staff.

Leisure Partner

10/10

Exceptional

01 Feb 2021

Verified traveler

Excellent place to stay. Very closed to everything. Place is clean

4/10

Poor

22 Jan 2021

Luis Eduardo

Not worth the price, better options in the area

The location is the only good thing about this quite dated and badly maintained hotel. From the start the receptionist was quite unpleasant, not very welcoming and then at the room, the bathroom ceiling needs to be clean thoroughly, the shower door fixed and just simply provided with normal, usual amenities such as glasses for water and more pillows. Too much money for what it is.

Self

10/10

Exceptional

19 Nov 2020

Gerald F

The only issue we had was getting hot water in the shower, everything else was good. Location it’s the best!

Friends_and_family Family

4/10

Poor

29 Mar 2020

Judy

We called the hotel to reserve a room, the representative that took my call let me know that there were lots of rooms available and that I didn’t need to reserve. Just come to the hotel, no problem. After travelling to the hotel we came to the front desk. The rep at the desk spoke no English and our Spanish is not very good. She told us that if we had no reservation that they had no availability, then translated again with her smart phone that the hotel had no rooms available. We told her our story and she again told us there were no rooms. I asked for her supervisor or someone that we could explain to us in English. Another employee came to the front desk. After explaining our story and that we needed a room for two nights, he also confirmed That without a reservation, that they had no rooms. But, he then offered a king room at an exorbitant cost and couldn’t explain how they went from no rooms to having an expensive room available at 4x the cost. We declined, went to the lobby and went online, booked a room and returned to the front desk again to show that we

Partner

8/10

Excellent

07 Mar 2020

Ross

Comfortable, convent and good value for money.

Comfortable rooms, friendly staff, good location (shops and restaurants within easy walking distance), lovely clean pool. Recommend.

Partner

6/10

Pleasant

17 Feb 2020

Tomas

The rooms are not as clean as they look in the pictures.

Leisure Partner

10/10

Exceptional

01 Feb 2020

Verified traveler

Excellent staff - extremely clean- good food- close to everything

Leisure

4/10

Poor

29 Jan 2020

Stan J

Never again.

We would not stay there again. Customer service was not great. The rooms were very clean however there were none of the usual amenities like water glasses, hair dryer, kleenex, coffee maker, tv controlller or a/c controller were provided. You had to get the tv and a/c controllers from the front desk and return them upon checkout. Breakfast was ok.

Partner

10/10

Exceptional

10 Jan 2020

Verified traveler

Loved this hotel. Room 203 is next to all inclusive bar area so loud.

Partner

8/10

Excellent

31 Dec 2019

Verified traveler

Great location . Pool was clean and refreshing after a day at the beach

Leisure Partner

8/10

Excellent

26 Dec 2019

Sandi

Great Little Hotel

We stayed a few days at this hotel due to a medical emergency. The staff were very supportive and went out of their way to help us. There are a several restaurants in walking distance as is the beach. The pool is great and never busy. Would stay here again.

Friends_and_family Friends

8/10

Excellent

08 Nov 2019

Verified traveler

Good little hotel if you’re on a budget. Rooms were very clean. Staff were friendly. Location was good.

Friends_and_family Family

10/10

Exceptional

20 Aug 2019

Verified traveler

The hotel is very central. Staff really nice, specially the receptionist Janet and the bar tender Javier. They both went above and beyond and made sure our stay was pleasant at the hotel.

Leisure Family

8/10

Excellent

18 Aug 2019

Verified traveler

One thing that I like is that they save energy ,and the bad part about it is that they only give you one key

Leisure

8/10

Excellent

07 Jul 2019

Alberto

Nice place to stay. Staff was very helpful, they go above and beyond to make your stay comfortable.

Leisure Friends

8/10

Excellent

05 Jul 2019

Verified traveler

Great & Affordable

The stay itself was very comfortable. Place was was walking distance from bay area. Onsite restaurant was good. Affordable place to stay if you want to save money and have the comfort of simplicity.

Family

8/10

Excellent

04 Jul 2019

Verified traveler

Great area, quiet and near the beach with free beach shuttles before noon. Bfast is only free for 2 people (2 different options each day) despite the advertised 4 people bfast. Great AC, very good food, good pool area, pool needs more underwater light for evening swims. The room bathrooms do not have a vent. Colectivo buses and taxis drive through this place regularly. Restaurant service needs improvement. But overall not a badplace to spend with the family.

Family

2/10

Poor

04 Jul 2019

Juan Carlos

Do not stay here!

This is NOT a 4 star hotel. The hotel itself is old, beat up and dirty. The service is an absolute joke! Not helpful, not apologetic even when they provide their guests with incorrect information. The beds by the pools are nasty! The pool itself is alright. They do play music from about 10 am to about 9 pm so if you get a room by the pool you will not be able to rest if you are a light sleeper or a napper during the day. 4 of the 6 nights of out stay I had to request new sheets and towels since ours were duty or stained! At one time when I asked I was asked “why” and when I told them they never apologized they just sent someone. Please please do not stay here! Pay a little more not to be hugely disappointed and upset. The only good thing about this place was the location. Very centralized and close to everything you may need and the service from the “capitán” at the restaurant which I assume he may be a supervisor or lead waiter. He was awesome, helpful, respectful and even helped my husband out while he felt sick.

Family

10/10

Exceptional

02 Jun 2019

Douglas

Great hotel!!

The hotel was great! The area is great! Nice restaurants, Huatulco is I think the nices beach town I have come across on this trip!!

8/10

Excellent

30 May 2019

Douglas

Good hotel

The stay was good, room was clean and well maintained, breakfast was good, nice place to stay in Huatulco.

8/10

Excellent

12 Mar 2019

DanLachman

Great location, easy walk to beach ,front desk - Tele Sanchez O’Kavlitz took great care of us . Quiet location. The thing we didn’t like was that Expidia said breakfast was included but after we paid Expedia didn’t forward the free breakfast to the hotel, not a big $ deal but bad false advertising and not the hotels fault.

Leisure Partner

6/10

Pleasant

03 Mar 2019

Verified traveler

Location is great. No fridge or safe in room so for a longer stay not really convenient. Hotel pool towels are so warn out and with holes and all frayed. If you get a tab at the bar they add on a service charge. I paid for my tab and the next day a bartender told me I didn’t pay. Buffet is over priced and not a lot of selection.

Leisure Family

10/10

Exceptional

21 Feb 2019

Verified traveler

Phenomenal staff in every aspect. Sweet kind friendly ❤️

Leisure

8/10

Excellent

18 Feb 2019

Laurie P

Good Pool and Location.

Great large pool area! Bamboo \"pergolas\" provided protection from the sun at all times of the day if desired and there were also lots of open areas if you wanted to sunbathe. An open air restaurant located right next to the pool had very good food and service. There were many restaurants as well as the beach within walking distance.

Partner

4/10

Poor

17 Feb 2019

Melissa

The food. Was nit good some days they gave u the whole breakfast the other days just the minimum, the air took a long time to cool the room

Partner

8/10

Excellent

10 Feb 2019

Verified traveler

Only complaint would be the bed sheets that wouldn’t stay tucked in

Leisure Partner

6/10

Pleasant

02 Feb 2019

Patricia

The pool was nice. The beds were comfortable but the sheets didn’t fit. A/C worked well. WIFI was not very good. The service around the pool and from front desk was very inconsistent. They need to improve their customer service.

Leisure Self

8/10

Excellent

01 Feb 2019

Verified traveler

The hotel.staff were awesome it was.the restuarant staff that were terrible, they constantly tried over charging and adding tips for themselves and the service was terrible. If you stay at this hotel you have no choice but to purchase items from the resturant as you are not allowed to consume your own food and beverage by the pool. The part about the hotel i did not like is the lack of mini fridge you couldn't even keep a bottle of water cold.

Leisure Family

8/10

Excellent

26 Jan 2019

Verified traveler

The pool area was great and relaxing, check in was easy, bathroom was outdated but fair for the price

Friends_and_family Family

8/10

Excellent

09 Jan 2019

Verified traveler

Nice place to relax

Helpful staff. Comfortable and great location. Nice food. Recommended

8/10

Excellent

24 Nov 2018

Katie

The room and pool were great. But i was supposed to get breakfast with my room and they wouldnt give it to me

Leisure Self

8/10

Excellent

22 May 2018

Bigwaves

Recently refurbished. Good A/C. Nice pool area. Nice walk to the beach restaurants. Nico's coffee shop across the street was a great local find and bonus.

10/10

Exceptional

05 May 2018

Peter

Excellent hotel at a great value.

Hotel Santa Cruz is an excellent value for the money. Room was large and spotless. Staff very friendly and helpful. Restaurant on site overlooks the pool and the food is excellent and very reasonably priced. Pool is large and well kemp. And hotel is a short walk to the very nice beach. Overall one of the nicest places I’ve stayed in years.

4/10

Poor

30 Mar 2018

Verified traveler

Unprofessional staff

Big room, swimming pool old towels,no cleaning the room , cleaning ladies room with cell music loud, employees using the swimming pool on their day off with loud music,we left the hotel one day before because all this

4/10

Poor

14 Mar 2018

Christopher

Bed bugs, etc.

My boyfriend and I booked a night because we had an early flight out of Huatulco the next morning and needed a place near the airport. There was a musty smell coming from the dresser in room 123, and it was only after my boyfriend saw the lines of bites on his arms and shoulders the next day and we did some online research that we realized that the smell was bed bugs. I sent an email to the hotel in Spanish the next day, and two weeks later they replied saying the the room had been cleaned. No apologies, no offer of compensation. That on top of the hotel being pretty crummy to begin with. The pictures of the pool look nice online, but all of the white covers on the cushions of the pool furniture are stained from overuse. The wifi was slow at best, and the bathroom in the room was absolutely institutional. There are plenty of options in the area. Don't stay here. Pay $10 more and get something that doesn't bite!

Partner

8/10

Excellent

04 Mar 2018

David P

Great pool, comfy beds, ultra clean with owner on site many days. Clode to beach. Great value.

Partner