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Hotel Derby Action & Relax Hub

Interlaken · Switzerland

Jungfraustrasse 70View location

8.4/10Excellent632 Reviews
Cleanliness9.0/109.0
Service8.6/108.6
Comfort8.0/108.0
Condition8.4/108.4
Location8.0/108.0
Neighborhood8.0/108.0
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Derby Action & Relax Hub

The charming Hotel Derby Interlaken offers a relaxing oasis in the heart of Interlaken. All 15 non-smoking rooms feature AC, shower/WC, TV, radio alarm clock, Delizio coffee machine, and a minibar. Unwind after a day of adventure in our lush gardens or comfortable lounge.

A garden house with a shared microwave and electric kettle is also available. Enjoy complimentary local bus rides, free entrance to Casino Kursaal, and free access to the public Boedelibad (https://boedelibad-interlaken. ch/) with a swimming pool, wellness center, sauna, and mini golf, just a 5-minute walk away.

Ask about pre-check-in to receive the Interlaken Pass digitally. The tourist tax is CHF 3. 50 per person per night and is not included in the room rate.

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With a stay at Hotel Derby Interlaken - Action & Relax Hub, you'll be centrally located in Interlaken, within a 10-minute drive of Lake Brienz and Höhematte Park. This hotel is 8.1 mi (13 km) from Staubbach Falls and 0.2 mi (0.3 km) from Kunsthaus Interlaken.

Make yourself at home in one of the 15 individually furnished guestrooms, featuring minibars and espresso makers. Your pillowtop bed comes with premium bedding. 32-inch flat-screen televisions are provided, with cable programming available. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

Featured amenities include a computer station, express check-in, and express check-out. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Popular amenities

Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Transportation services

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 10:30 AM

Hotel policies

Beach nearby No rollaway/extra beds available No elevators No front desk Professional property host/manager Pets allowed Only dogs are allowed Maximum number of pets per room 1 Pets allowed (no fees) Pets cannot be left unattended

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
    • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
    • Tourism fee: CHF 1.00 per person, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Only registered guests are allowed in the guestrooms.
  • Special Instructions
    There is no front desk at this property. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Optional fees
    • Self parking fee: CHF 10 per night
    • Crib (infant bed) fee: CHF 20.0 per stay

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    Italian

    French

Nearby attractions

Kunsthaus Interlaken 0.3 km / 0.2 mi
Höhematte Park 0.3 km / 0.2 mi
Hoeheweg 0.4 km / 0.3 mi
Tell-Spiele 0.6 km / 0.4 mi
Mystery Rooms 0.8 km / 0.5 mi
Interlaken Casino 0.8 km / 0.5 mi
St. James Way 0.9 km / 0.6 mi
Tourist Museum 1 km / 0.6 mi
Bodelibad 1 km / 0.6 mi
Interlaken Ost Ferry Terminal 1.6 km / 1 mi
Unspunnen Castle 2.1 km / 1.3 mi
Gasthof Baeren 2.5 km / 1.6 mi
Skydive Interlaken 2.8 km / 1.7 mi
Jungfrau Park 2.9 km / 1.8 mi
Lake Brienz 3.1 km / 1.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1890
  • Year of most recent renovation: 2021
  • Single rooms: 2
  • Double rooms: 10
  • Family rooms: 3
  • hotel
  • American Express
  • EC
  • JCB
  • Diners Club
  • MasterCard
  • Visa
Show 68 more facilities & services
  • Maestro
  • EuroCard
  • Small pets allowed (under 5 kg)Extra charge
  • Large pets allowed (over 5 kg)Extra charge
  • Car parkExtra charge
  • Electric vehicle charging station
  • Check-in hour
  • Check-out hour
  • Mobile phone coverageExtra charge
  • Wi-fi
  • Local and international callsExtra charge
  • Car hireExtra charge
  • Transfer serviceExtra charge
  • Airport ShuttleExtra charge
  • Laundry service
  • Multilingual staff
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safeExtra charge
  • Currency exchange facilities
  • GardenExtra charge
  • Terrace
  • Bicycle storage
  • Partner’s bike shop/workshopExtra charge
  • Sun terrace
  • Luggage roomExtra charge
  • Ski storage
  • Electric kettle
  • Towels and bed linen
  • Non-smoking area
  • Smoking areaExtra charge
  • Breakfast room
  • PrinterExtra charge
  • PhotocopierExtra charge
  • Children playground
  • Casino
  • Game roomExtra charge
  • Sauna
  • Spa centre
  • Breakfast
  • Breakfast buffet
  • LGTBIQ friendly
  • Charges for late arrival
  • Early departure
  • Flight information required
  • Non-smoking establishmentExtra charge
  • Self check-in
  • Aqua fitExtra charge
  • Motor board rideExtra charge
  • DivingExtra charge
  • WindsurfingExtra charge
  • SailingExtra charge
  • CanoeingExtra charge
  • Squash
  • FitnessExtra charge
  • Horse riding
  • Cycling / mountain biking
  • Billiards
  • Mini golf
  • GolfExtra charge
  • SurfingExtra charge
  • Tennis
  • Darts
  • SnowboardingExtra charge
  • SkiingExtra charge
  • TobogganingExtra charge
  • Ski passExtra charge
  • Golf practice facilityExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Derby Action & Relax Hub

    DOUBLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Derby Action & Relax Hub

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Derby Action & Relax Hub

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Derby Action & Relax Hub

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH AIR CONDITIONINGDOUBLE • WITH AIR CONDITIONINGDBL.AC

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH AIR CONDITIONING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Derby Action & Relax Hub

    DOUBLE WITH AIR CONDITIONING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH AIR CONDITIONING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AC

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH AIR CONDITIONINGQUADRUPLE • WITH AIR CONDITIONINGQUA.AC

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH AIR CONDITIONING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Derby Action & Relax Hub

    QUADRUPLE WITH AIR CONDITIONING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH AIR CONDITIONING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.AC

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE THREE BEDSSUITE • THREE BEDSSUI.3B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Derby Action & Relax Hub

    SUITE THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR WITH DOUBLE BEDTWIN • SUPERIOR WITH DOUBLE BEDTWN.DB-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Derby Action & Relax Hub

    TWIN SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Derby Action & Relax Hub

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE BUNK BEDQUADRUPLE • BUNK BEDQUA.BK

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    BUNK BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Derby Action & Relax Hub

    QUADRUPLE BUNK BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    BUNK BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.BK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Derby Action & Relax Hub

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin MOUNTAIN VIEWDouble or Twin • MOUNTAIN VIEWDBT.VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Derby Action & Relax Hub

    Double or Twin MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM MOUNTAIN VIEWFAMILY ROOM • MOUNTAIN VIEWFAM.VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Derby Action & Relax Hub

    FAMILY ROOM MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Derby Action & Relax Hub

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE WITH AIR CONDITIONINGSINGLE • WITH AIR CONDITIONINGSGL.AC

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    WITH AIR CONDITIONING

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Derby Action & Relax Hub

    SINGLE WITH AIR CONDITIONING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    WITH AIR CONDITIONING

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.AC

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Derby Action & Relax Hub

8.4
Excellent
632 Reviews
Cleanliness
9.0 /10
Service
8.6 /10
Comfort
8.0 /10
Condition
8.4 /10
Location
8.0 /10
Neighborhood
8.0 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
25 Jul 2026
Joshua
Our kids loved the garden area and bin of toys to play with in the grass. The hotel room was quite small but was designed very well considering. Parts of the hotel seem updated and nice while others (like the shower) were a bit older.
10/10
Exceptional
16 Apr 2026
Jessie
Very happy with our stay.
Family
10/10
Exceptional
17 Mar 2026
Rudhir Varna
Self checkin and checkout was very convenient. Hotel had very clean rooms, bathrooms, beds, comforters. Included breakfast was good to start the day strong. We didn’t have any pets but it definitely seemed pet friendly hotel. We saw a lovely cat always sleeping in the chair by the reception desk. Loved our short stay and will definitely come back in future.
Family_with_children
10/10
Exceptional
05 Feb 2026
Shyju
Good
6/10
Pleasant
31 Dec 2025
Jason
Good location and comfortable. Breakfast had a little to be desired but acceptable and showers were extremely small. We also were unable to get small washcloths and had to use larger towels in this place
Leisure Family
8/10
Excellent
05 Dec 2025
James
Room was very clean, spacious and comfortable. Was slightly inconvenient having the bathroom along the corridor but it didn't cause any issues and we enjoyed the stay. Well located place with nice vibe, nice cat, decent breakfast, tourist information etc
It would've been nice to check in with an actual human rather than via a touchscreen in the street - felt slightly lacking the personal touch
Friends_and_family Family
10/10
Exceptional
07 Oct 2025
Ryan
Jan is the man! Such a nice guy. Also breakfast was great.
Leisure Partner
10/10
Exceptional
22 Sep 2025
Galina
This hotel is located on the very quiet street, but at the same time in the short walking distance from restaurants, shopping and attractions. 10 min away from Interlaken West station. Only one mile of very pleasant walking to a larger station Interlaken OST. Good breakfast, friendly staff, nice garden with picnic area.
Leisure Friends
6/10
Pleasant
17 Sep 2025
Clive
Room was o.k. nothing special although the air conditioning unit was good. Bathroom was very small and access into show was tight ! Breakfast selection wasn’t very inspiring and selection of cooked meats looked cheap.
Partner
2/10
Poor
26 Aug 2025
Verified traveler

Very Unpleasent Experience

I had a terrible stay and can’t believe this hotel carries a 3-star rating, it deserves 1-star at best. Don’t be fooled by the cheaper price. It’s essentially self-service: no reception, just a local phone number that may or may not answer in emergencies. The building has a constant stuffy smell, the “winder” staircase is dangerously narrow for carrying luggage, and our room (#29) had a private bathroom located outside across the hall like a dorm. At 11pm we discovered the shower had only scalding hot water with no cold option in 90° summer heat, and the bathroom also had bugs. Check-in/out is through a self-service machine that wasn’t even working at departure. Worst of all, the owner is completely untrustworthy: they charged me ~$3,600 a month in advance despite booking “Pay at Property” via Hotels.com, then refused to refund after I cancelled within the refund window. I only recovered my money after disputing the charge with my credit card company. This review is for the stay I actually completed after cancelling my original reservation, an experience so bad it left me with nightmares until my refund was secured. This hotel is unsafe, unreliable, and deceptive. Avoid it at all costs.
Friends_and_family Family
4/10
Poor
26 Aug 2025
Brian

Lack of service

We stayed three nights at this hotel. The location is pretty far from the train station. From the time we walked in till we left, we never saw anyone at the front desk. You check in and out using the kiosk at the door. The garden house has a glass jar of water for drinking and washing plates. There is no running water. When we get there after 8pm, the water was gone. We had to go to our room to fill up water to heat up using the electric kettle in the garden house. It was dark at night trying to walk to the garden house and I almost tripped. The hotel service did not meet our expectations for a $450/night hotel. There were two flies in the room that we had to take care of them ourselves. The breakfast items were ok, and the service staff were friendly. You could leave your luggage at the small lobby area after you checked out, but there is nobody there keeping an eye on your luggage. Other than the breakfast server, we did not see anyone working at the front desk during our three days stay.
Partner
10/10
Exceptional
19 Aug 2025
Louella
Very accessible to all areas and there is a bus near the hotel.

The room was adequate with good housekeeping. The coffee machine was a welcome addition. The fridge was convenient to keep food cold. Breakfast was very good.

The hotel is very accessible for both interlaken ost and interlaken west.

The garden was lovely but was not able to fully used it as we were out all day on our stay. But a very nice area to chill and have a coffee or tea.

Leisure Family
10/10
Exceptional
18 Aug 2025
Hong Keat
Stay here for free and easy trip. It's so convenient and you have everything around you within walking distance.
Leisure Family
10/10
Exceptional
10 Aug 2025
Russell
Great local hotel. Friendly, accommodating staff.
10/10
Exceptional
02 Aug 2025
Murtaza
Excellent all the way around!
8/10
Excellent
27 Jul 2025
tania
Breakfast
8/10
Excellent
23 Jul 2025
Nicole
The rooms here are small but have everything you need. Great views and close to restaurants, shopping, grocery stores, and laundry. The air conditioning units work well but are very noisey, when turned on. The location to the Jungfrau region, and lake Breinz/Thun were great! Lots of outdoor things to do around here!
Leisure Partner
10/10
Exceptional
18 Jul 2025
Richard
The property and pleasant, friendly staff was a welcome surprise! We had ground floor room with a patio (like the photo) and the there was garden patio in the rear of the property as well. We got to meet the owner and his family while sitting outside there and relaxing with a bottle of wine. All of the staff were super friendly. The morning continental breakfast was quite adequate especially with eggs cooked to-order. The location was on a relatively quiet street just a block off of the main open field/park in the center of Interlaken. We were able to walk to everything in the area.
Leisure Partner
10/10
Exceptional
07 Jul 2025
Jennifer
Just what we needed. Walkable from the train. Clean. Comfortable.
Family
2/10
Poor
06 Jul 2025
kelly
Unfortunately the staff of this hotel couldn’t care less about your concerns. Example: when we first checked in, the AC in the room was making a loud rattling noise every 10mins. We took a video and showed the front desk lady, she did say she would notify the owner but since it was around 6pm there was nothing she could do. We asked to maybe change rooms but they were fully booked, when expressing our concern about the AC since we arrived during the middle of a heat wave.. front desk lady said we should just leave the windows open. After that annoyance we went on with our stay and had to deal with the noise for the 4 nights we stayed here, no one checked in on us or even notified us that they looked at the AC. It wasn’t until the day before we checked out when asking the front desk a question that they then remember and ask about the AC (way too late). On top of that the breakfast is a joke there is only a few pieces of bread, some boiled eggs, yogurt, cold deli meat/ cheese and barely any fruit. Interlaken is so overpriced on hotels we picked this one for being the cheapest located in Interlaken, spend the extra money and go stay elsewhere!
Leisure Family
10/10
Exceptional
02 Jul 2025
Angelique
A very nice hotel near Interlaken West train station. There are several restaurants nearby with excellent food. The staffs are kind and provided very useful information for our travel. Breakfast was very good. It is in a very quiet area and the room is pretty big. All in all, we had a wonderful stay.
Leisure Partner
10/10
Exceptional
01 Jul 2025
William

House cat rules

Host was very helpful. Could not have asked for a better stay. Tea selection in the garden was extensive. The garden was beautiful and a great place to relax. Had to be careful on the spiral staircase.
Partner
10/10
Exceptional
01 Jul 2025
Keith
Very small room but got cleaned every day. Reception ladies are willing to help you with directions. Walkable to the main area.

Leisure Partner
10/10
Exceptional
23 Jun 2025
Thomas
Super hotel with comfortable rooms, friendly staff, and a decent location.

The spa which the hotel partners with is beautiful and clean.
Leisure Partner
10/10
Exceptional
21 Jun 2025
Christine
The staff were amazing. They helped us check in after hours when our plans were changed because of a late flight. The hotel was in a great location and very walkable to everything in Interlaken. We would definitely stay there again.
Friends_and_family Family
10/10
Exceptional
20 Jun 2025
Maria
Wonderful
Friends_and_family Family
8/10
Excellent
15 Jun 2025
Ravi
20 minutes from Train station!!
Leisure Family
8/10
Excellent
13 Jun 2025
Deidra
The hotel was small and quiet on beautiful grounds. The room was small but clean and updated and very nice. The air conditioner leaked pretty severely so we couldn’t use it during our stay, but the windows opened wide to allow in the fresh air so it wasn’t too bad.
Partner
10/10
Exceptional
11 Jun 2025
Marla
Perfect location for us. Clean rooms. Friendly staff.
Friends_and_family Family
8/10
Excellent
08 Jun 2025
Edwin
It was comfortable. Good service.
Partner
10/10
Exceptional
04 Jun 2025
Alejandro
Very nice hotel with amazing back yard where you can relax or have breakfast. 10 minute walk to bus stop. Would stay here again.
Leisure Partner
10/10
Exceptional
27 May 2025
Carl
The garden out back is incredible.
Leisure Family
10/10
Exceptional
25 May 2025
Jose
Clean and good seevice
Leisure Family
10/10
Exceptional
24 May 2025
Mohd Saoud
Everything was perfect! Will definitely be back again soon
Leisure
8/10
Excellent
24 May 2025
Maria
The hotel is a 10 minute walk from interlaken west. They provide free buffet breakfast which is a bonus. The place is very clean and provide daily housekeeping. They have air-condition and a mini fridge. It’s close to groceries and restaurant. We enjoyed our stay. Thanks to Daniela for easy check-in and check-out. Thank you to all staff.
Leisure Partner
8/10
Excellent
21 May 2025
Hong Keat
Walkable and many attraction and food around. Rooms are clean.
Leisure Family
10/10
Exceptional
20 May 2025
Lorraine

A good little find

Katarin and her staff were very helpful. The garden was great as well.
Partner
10/10
Exceptional
19 May 2025
Claudia
Great cozy hotel in walking distance from everything and great daily breakfast included- perfect !!!
Leisure Family
10/10
Exceptional
14 May 2025
PERIANAN
Small hotel with well maintained room and good breakfast.
Leisure Partner
10/10
Exceptional
08 May 2025
Julie-anne
Great hotel, very convenient for the centre of town. Lovely people and breakfast. Thank you
Leisure Family
10/10
Exceptional
06 May 2025
Peter
The staff was very helpful and kind! The rooms are clean and the breakfast was also a nice addition.
Leisure Partner
10/10
Exceptional
29 Apr 2025
Leslie
Enjoyed staying here. Short walk to train station close to restaurants and shopping. Good restaurant called Hoopla very close. Liked the private patio outside our room.
Leisure Family
10/10
Exceptional
20 Apr 2025
Sampada
The hostess is fantastic. It was very clean. Property has no lift and the room was small. The AC didn’t work. We had to open the windows. We did not complain as we had been out whole day.
Leisure Partner
8/10
Excellent
14 Apr 2025
Satpal
Great location, easy walking distance to all the shops, parks and other sites.

Leisure Family
10/10
Exceptional
13 Apr 2025
Loida
Quiet. Breakfast is great.
Leisure Partner
10/10
Exceptional
07 Apr 2025
Praveen
Hotel Derby is a great place to stay in Interlaken. They have a simple but nice breakfast that is complementary. My daughter loved their cat Daisy. The room was spacious with two separate areas that could sleep 3 guests. I would recommend this hotel.
Leisure Family
8/10
Excellent
28 Mar 2025
harikishanreddy
Good service
Leisure Partner
8/10
Excellent
26 Mar 2025
Sharon
Wonderful room
Leisure Friends
10/10
Exceptional
05 Mar 2025
Rafael
Excelente
Leisure Family
10/10
Exceptional
01 Mar 2025
Adeline
Had the best time!
Leisure Partner
10/10
Exceptional
19 Feb 2025
Giosseppe

Really nice hotel with free breakfast.

The stay was great and close to everything. They gave us a free guest pass for staying for 4 days where you can get free bus rides within Interlaken and discounts. The food was also really good. This is a good hotel if you are planning to make Interlaken your base city.
8/10
Excellent
01 Feb 2025
Numan
Good all round. We were provided with an upgrade on arrival. The room was slightly chilly at times as one of the radiators didn't seem to be working.
10/10
Exceptional
05 Jan 2025
Ramzi

Excellent stay

We enjoyed our stay at Hotel Derby Interlaken. The host and staff were very friendly and made us feel comfortable. The room was very clean and tidy. Close to buses and the train station which is very ideal for people using public transport to get around
Partner
10/10
Exceptional
05 Jan 2025
Jess
Great location in Interlaken between the two stations and close to everything in town. Very clean and friendly staff
Leisure Partner
6/10
Pleasant
01 Jan 2025
Anca
Average hotel, not quite good value. Small rooms and bathrooms, uncomfortable beds and pillows, the bunk bed it's too high and not very secure for a child to sleep in. Exaggerated rules like no bringing food and eating in the rooms, eating all that you take on your place at the breakfast. Breakfast very basic. Very hot in the room and not being able to adjust the heat, we had to sleep with the window open. Mainly friendly staff, a few not smiling at all. Overall, we felt a little stressed out.
Leisure Family
8/10
Excellent
22 Dec 2024
Tsai-Yu
It’s quite near from the Interlaken West station, and you can take a bus or walk.
The staffs are very nice, and the breakfast is delicious.
Leisure Family
10/10
Exceptional
15 Nov 2024
Taila
My husband and I stayed here for two nights and loved it! Really helpful staff and a great location that is both very walkable and an easy bus ride to Wildeswil (which was much easier than walking to Interlaken Ost for the train). The room was clean, big, had a coffee machine. Breakfast was great and I definitely recommend you try the Hungarian restaurant two doors down (Hoppla Bistro). I would definitely stay here again.
10/10
Exceptional
29 Oct 2024
felomeno
Excellent customer service!
Leisure Partner
4/10
Poor
14 Oct 2024
Liwei
Our initial impressed of the hotel was okay. The room is tiny but looks clean. The surprise came after we got into the bed at night --- the blanket was damp! There was no hotel staff on duty. We had a very unpleasant night due to the damp blanket and did not sleep well because of it.
Leisure Partner
10/10
Exceptional
12 Oct 2024
Adriana
Perfect stay! Nice room, super clean! Comfy beds
10/10
Exceptional
10 Oct 2024
Melissa
Clean but small room, friendly staff, great location. Would stay again!
Leisure Family
8/10
Excellent
06 Oct 2024
Leanne
Overall we enjoyed our stay, the property was clean, comfortable, easy to find and walkable from the train station. The only negative was the not so warm welcome we had on arrival.
Leisure Partner
8/10
Excellent
03 Oct 2024
Cip
Great staff
Leisure Partner
10/10
Exceptional
02 Oct 2024
Julius

Solid stay

Great stay. No complaints.
Self
10/10
Exceptional
01 Oct 2024
John
We loved our stay at the Derby Hotel! Staff is very friendly. Breakfast is wonderful! Lots of options with fruit, cheese, meat, breads and rolls, and many options for juice and hot drinks. We enjoyed our patio. The room was very comfortable. It is a short walk to the park and many dining and shopping options. We would love to stay at the Derby Hotel the next time we are in Interlaken!
Leisure Partner
6/10
Pleasant
23 Sep 2024
Denish
Our stay at the hotel was mostly positive. The breakfast was good, and the majority of the staff were friendly, professional, and wore name tags, which added a nice touch of hospitality. However, the experience at check-in left much to be desired. The gentleman who assisted us was not very friendly and often responded with sarcastic looks and remarks. When we inquired about the heating, he dismissively said, 'We don't have heat,' which felt unhelpful. Despite that, the rest of the staff were polite and accommodating. The rooms, while quite small, were clean and well-maintained. Overall, we would recommend staying here, but considering the price point, there are other comparable options available.
Partner
8/10
Excellent
23 Sep 2024
Allie
Overall a good place to stay. The rooms were quiet and the breakfast was good. Not the most convenient location within interlaken, but they do provide tickets for public transportation around the city.
Leisure Partner
10/10
Exceptional
15 Sep 2024
Su-Mee
Was able to check in at noon as they had room ready. About 20 minutes walk to Interlaken OST station. Good breakfast
Leisure Partner
10/10
Exceptional
13 Sep 2024
Mark
Safe area, very nice staff, house cat.
Business_and_leisure Family
10/10
Exceptional
02 Sep 2024
elizabeth
Nice and quiet location after a long day of exploring
Leisure Family
8/10
Excellent
31 Aug 2024
David
Great location. Staff nice apart from 1 who was sarcastic and rude. Ramona was really helpful. Internet went down one evening and wasn't back following morning. Staff member initially said it was working and then after an hour when others complained, she said it was the router. She said at end I hope you can sleep without the internet.Ramona on the other hand did everything she could to help the following morning and even offered her personal phone to use
Leisure Partner
10/10
Exceptional
26 Aug 2024
Glynnis
We enjoyed our two day stay here. The room was quiet and comfortable. The staff was very helpful. And the breakfast was excellent. They offered a variety of foods, juices, breads and have a great coffee machine. Plus, they even made fresh scrambled eggs. We’d stay here again.
Leisure Partner
8/10
Excellent
22 Aug 2024
Stacy
Nice quiet location off the main shopping area. Close to Interlaken West train station. Breakfast was delicious and staff friendly and helpful. Wonderful base for travel across Switzerland.
Leisure Family
8/10
Excellent
21 Aug 2024
Kimberly
Property as described. Had a pleasant stay.
Leisure Family
10/10
Exceptional
19 Aug 2024
Aditya
Hotel staff was excellent and even allowed us for an early checkin. They suggested good travel recommendations and breakfast was good too.
8/10
Excellent
14 Aug 2024
Clarissa
It was a pleasant stay. Nothing spectacular. For the price per night I paid, it’s almost the same as booking in the Grand Hotel in Geissbach. The only good thing was that they accommodated the four of us with kids in the bunkbed.
Friends_and_family Family
10/10
Exceptional
08 Aug 2024
Paige

Interlaken stole my heart!

This place has a lovely back yard where you can hang out and enjoy the views of the alps. There’s also a kitty that is extremely friendly and added the perfect charm to the place. Overall loved it here, would highly recommend. GREAT WATER!!
Friends_and_family Family
8/10
Excellent
05 Aug 2024
angela

Nice small hotel, conveniently located

Small hotel with nice garden area at the back. Good location for central Interlaken. Only gripe was that the garden area had its own kitchen facilities but you were expected to.bring down your own cup and coffee etc from the room.
Partner
8/10
Excellent
05 Aug 2024
Suzanne

Hotel Derby - Interlaken

Pleasant stay. Double room paid for. No discount for single, but inly 1 towel supplied.
One bed covered so forced to sleep in a single bed. Staff could try smiling.
Self
10/10
Exceptional
02 Aug 2024
Victoria
It’s clean and the staff are good
Leisure
10/10
Exceptional
31 Jul 2024
William
Outstanding, helpful staff, close to train.
Leisure
8/10
Excellent
29 Jul 2024
Marta
Close to residential area so very quiet. Downside to that is that the garden is closed at 9pm. No chance to use microwave after 7pm.
Leisure Family
10/10
Exceptional
13 Jul 2024
Verified traveler
Perfect room for a solo traveler! Very close to central area (<5 min walk). This was exactly what I needed while going out for day hikes.
Self
10/10
Exceptional
11 Jul 2024
Verified traveler
The staff was so nice, their kitty was adorable, the garden was delightful. Location was great, this place was just wonderful!
Friends_and_family Family
10/10
Exceptional
10 Jul 2024
Lucia
Great location, just outside of downtown Interlaken. Very quiet, beautiful garden space and nice rooms, well maintained. Great breakfast as well.
Partner
8/10
Excellent
08 Jul 2024
david
Overall, I liked this place. It was a bit far from the train station, but walkable to a lot of places in Interlaken. It was nice and clean. The staff was a little weird about some things like no food in your room, can't take anything signs all over breakfast. Can't fill water bottles. Just all those rules makes it feel less hospitable and like your mom is going to come out and slap your hand for doing something wrong.
Leisure Family
8/10
Excellent
04 Jul 2024
Maida
good breakfast
10/10
Exceptional
29 Jun 2024
pamela
Cute boutique hotels. Stay 2 tonight service was great. Staff was nice easy to go around to Grindelwald train close by..
10/10
Exceptional
24 Jun 2024
Hayley
Fab location and lovely staff.
Leisure Partner
10/10
Exceptional
17 Jun 2024
NERISSA
Amazing view
Leisure Family
8/10
Excellent
05 Jun 2024
Ray
A short hike from the main street so not as close to dining options as we’d have liked but it was close to the Hertz Rental, which was why we chose it. Excellent breakfast, however, which elevated our stay. Rooms are typically small, but nice. Staff is attentive. No elevator.
Leisure Family
10/10
Exceptional
03 Jun 2024
Dmitry
Hotel is 10 & 20 min walk from the town's train stations, making it convenient to take train excursions to other destination. Room was clean and easily accommodated our family of two adults and two teenagers. included breakfast was delicious.
Leisure Family
10/10
Exceptional
22 May 2024
Jean
It was a great location and friendly staff.
Leisure Family
10/10
Exceptional
16 May 2024
Verified traveler
Amazing stay. Lovely breakfast, accessible to both Interlaken OST and West. Definitely recommend this place.
10/10
Exceptional
12 May 2024
Pamela Joy
We enjoyed our stay here! The staff are friendly and helpful. It’s a convenient place and near the bus stop and stores.
Leisure Partner
10/10
Exceptional
08 May 2024
Megghan
It was a good location for the town. Staff were helpful in answering my bus/train questions. The room was very clean, and perfect for what I needed.
Leisure Self
10/10
Exceptional
01 May 2024
Allison
Great, quaint hotel for our stay in Interlaken. Staff is friendly and helpful and we especially enjoyed the departing gift. The hotel is located conveniently within walking distance of downtown but just off the main drive so was more quiet. Breakfast with the espresso/coffee maker was also an added bonus. Definitely recommend Hotel Derby!
Leisure Partner
10/10
Exceptional
17 Apr 2024
Carlos
Owner was very friendly and welcoming even though we arrived late and unable to communicate due to traveling
Leisure Partner
2/10
Poor
14 Apr 2024
Komkrij
Some Staff & service very bad.Not polite and looking take advantage from guests.Semilar he dont like asia guys.
Leisure Family
10/10
Exceptional
13 Apr 2024
Gisselle
Lovely place with really nice staff. Rooms are small but it’s expected in a lot of places in Europe. But the humidity in the rooms and ventilation could be better. And there’s water leaking in the bathroom.
Leisure

Location & surroundings

Hotel Derby Action & Relax Hub
Jungfraustrasse 70, Interlaken, Switzerland

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Hotel Derby Action & Relax Hub

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