Name: Hotel Metropole Interlaken
Address: Hoeheweg, 37, Interlaken, 3800, CH

Hotel Metropole Interlaken

Interlaken · Switzerland

100 reviews shown

10/10

Exceptional

24 Jul 2026

aviva

Lovely lounge. Enormous fitness center. Comfortable room. Good location.

8/10

Excellent

21 Jun 2026

Ayesha

It was great room and view very convenient to both Interlaken OST and West and shopping.
We enjoyed the space and the lounge area.
Staff was efficient. The view of the mountains was the best. The paragliders were right in front of the hotel.
Of course there is no AC so it was very hot inspite of the fan.

Family

10/10

Exceptional

15 Jun 2026

khalid

every thing was excellent, staff was helpfull breakfast was good but not organized.

Partner

10/10

Exceptional

03 May 2026

Eric

The view alone is worth it. But also very clean and staff very professional.

Self

10/10

Exceptional

06 Mar 2026

Seamus

Great location, friendly staff, very clean.

Leisure Partner

8/10

Excellent

24 Dec 2025

Mahshid

Staff were very friendly and helpful. Good experience overall

Leisure Family

8/10

Excellent

17 Nov 2025

Lee

Clean room with great views.

8/10

Excellent

17 Nov 2025

Wendy

Good location, nice room for a single- spacious and modern.
View spectacular- mountains and hand gliders.
Would have liked a coffee machine in the room, but you can’t have everything.

Self

10/10

Exceptional

16 Nov 2025

Savanna

I enjoyed my stay here so much! I had a beautiful view via my terrace, facing the mountains. Hotel cleans rooms every day and does a wonderful job. Breakfast was very fancy and delicious. The elevators were super efficient - I never shared an elevator with anyone and always got one within 10 seconds. Interlaken ost is a 13 minute walk, Interlaken west an 8 minute walk. They also give you an Interlaken card for travel nearby.

The only thing I wish is that there was laundry services available on site. Other than that, if I find myself in Interlaken again I will 100% rebook! Thank you all!

Leisure Self

8/10

Excellent

28 Oct 2025

Don

I hate this big ugly building looming over the other gracious buildings of the city, but the views are fantastic, the location is perfect, and the staff were very nice and helpful. It was also comfortable.

Partner

6/10

Pleasant

22 Oct 2025

Aman

The rooms were clean and well-maintained, with a balcony offering stunning mountain views. The hotel's location is excellent — peaceful and scenic. However, the front desk staff could have been more welcoming. Breakfast options for vegetarians were quite limited, so I chose to skip it. Also, it would be helpful if basic cutlery were provided in the rooms.

Leisure Family_with_children

10/10

Exceptional

09 Oct 2025

Amandeep

Good breakfast

10/10

Exceptional

07 Oct 2025

james

View of city, paragliders in the morning in view, balcony, great hair conditioner, friendly restaurant with great views at sunset, great receptionists.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Timothy

Wonderful in every way.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Mark

Very walkable.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Maggie

clean and convinient

10/10

Exceptional

16 Sep 2025

Gurdeep

The facility was wonderful.

Leisure Family

10/10

Exceptional

16 Sep 2025

Jerry Mei

Probably the best stay in this entire trip. The place is in a classic town with a mountain view and open space. 10 minute walk to a major train station, with bus stops few meters away.

Leisure Self

10/10

Exceptional

10 Sep 2025

David

Nice hotel… friendly staff!

Leisure Partner

10/10

Exceptional

08 Sep 2025

Timothy

Staff extremely helpful and friendly. Helped safely store bags while we waited for room to be ready.
The rooftop hotel restaurant has the best view and great food.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Collette

Stayed in a renovated room which was great. Spacious room and great shower and water pressure in the shower. Fantastic views of Jungfrau from the balcony. Loved seeing all the paragliders landing in the park across from the hotel. Excellent location close to Interlaken West train station. If I came back to Interlaken I would stay here again.

Leisure Self

8/10

Excellent

30 Aug 2025

Himanshu

Staff was okay, not too friendly not rude…. Rooms were good (No Ac so had to leave the door open lot of street noise)…. Lift system was weird…

Leisure Family

10/10

Exceptional

27 Aug 2025

KRISHNAMURTI

Great location, easy to get to all the activities, shopping and dining.

Leisure Partner

10/10

Exceptional

26 Aug 2025

YIWEI

The hotel has the best location and view. The room is spacious ane bedsheet is very comfortable. Love waking up early and sitting in balcony to appreciate stunning mountain view.

Leisure Self

6/10

Pleasant

26 Aug 2025

Dinakaran

This hotel is located at the centre of Interlaken and is walkable from the two stations. The ambience is great but the moment we step out of the hotel, it feels crowded with travellers. The view of the mountains from the window is great. However the hotel is not a 4 star hotel because of lack of amenties and conditon of the room
a) No airconditioner as the rooms can become hot during day time
b) the carpets were old and dirty
c) the shower and the shower curtains were basic and need refurbishment or total replacement
d) the safe was pretty old and i had to call the technician
e) the lifts had to be operated with the keys and it was difficult as it didn't work properly always
f) the entrance was small and hidden because of offices and shops
g) the breakfast could have been better

Leisure Family

8/10

Excellent

24 Aug 2025

Jay

No air conditioning in the rooms, only a noisy fan. Could not keep window open as people were smoking on balcony. So the room was hot and uncomfortable. If you go to Interlaken in July or August, look for room with a/c

Leisure Family

8/10

Excellent

16 Aug 2025

Ram

This was one of the best in Interlaken.

4/10

Poor

11 Aug 2025

Shanti

Hotel location is central and convenient , 5 mins walk to the train station. Room amenities are disappointing and limited.
Rooms : No air con, no coffee/tea facilities, no ironing facilities- have to go the 3rd floor for all these. It’s a dated property , not worth the money

Business Family

10/10

Exceptional

30 Jul 2025

Jessie

We booked the Queen Deluxe rooms on the 7th to 14th floor. Our jaws literally dropped as we entered and saw the incredible view of the Jungfrau from our balcony. It was breathe taking.

The room was very spacious, recently updated, modern, and clean. We found the beds to be comfy. There’s no AC here, but a tower fan was provided and we stayed comfortable with that and leaving the sliding door open to catch the mountain breeze. (Mid July) The balcony is completely private - enjoy the views of the distant mountains and the green space below. Location is central and the upper floors take advantage of being one of the only high rise buildings in Interlaken. Elevators require room keys to use which added extra safety for such a busy city. (Although we never felt unsafe anywhere in Interlaken). There’s a lounge with a tap for filling water bottles and a machine for coffee and tea.

The desk staff were incredibly friendly. We stored our luggage prior to check in, they brought our bags up after check in, and at check out they gave us bottled waters.

Honestly, my only negative experience here was that the coffee from the lounge machine was not good.

Leisure Family

10/10

Exceptional

26 Jul 2025

david

Excellent location and updated rooms

Leisure Self

8/10

Excellent

23 Jul 2025

Tarun

Really nice hotel, no AC can make it a bit hot

Leisure Partner

10/10

Exceptional

22 Jul 2025

Afshan

We have just returned from Switzerland after staying 2 nights at the hotel end of last week.
Checkin and checkout were both very quick and efficient and the staff were wonderful especially at checkin. Maryam at reception was very helpful. We had arrived very early but wanted to leave our luggage and get on with our site seeing. She stored our luggage, checked us in and gave us maps and tips of what we could do in the area.
We were on the 6th floor and our room had a balcony with great views of Jungfrau. Spacious rooms with comfortable beds. Really good shower.
There’s a bus outside the hotel no 21 that can take you to the Interlaken ost if you don’t want to walk in the heat.
I highly recommend this hotel and will certainly stay there again.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Anjana

Amazing location. We had a mountain view room with a balcony and it was stunning!

Leisure Family

10/10

Exceptional

18 Jun 2025

George

The stay was incredible and the views were fantastic. Staff were also very friendly and helpful

Partner

10/10

Exceptional

18 Jun 2025

Hayat

View is amazing
Staff and service were impeccable
Room very clean
Highly recommended

10/10

Exceptional

17 Jun 2025

Ron

Nice hotel, friendly staff, great views from the balcony! Hotel has no AC! A fan is provided but they really need AC!!

Leisure Partner

10/10

Exceptional

09 Jun 2025

Clare

Amazing location, great views from rooftop restaurant as well as from our rooms balcony. Clean rooms, friendly staff. Would definitely stay again!

6/10

Pleasant

14 May 2025

THAN HTAIK

Manager or perhaps, the owner is friendly. Walking distance like 3 to 5 minutes from the shopping area. Lift is super ancient and the room with lounge smelled and had to moved to another smaller room. Again, only convenient is the option.

Leisure

10/10

Exceptional

28 Mar 2025

Gar

Viva Las Interlaken!

Everyone at the Metropole hotel (and throughout the community for that matter) was super kind and helpful. The structure reminds me of the Nakatomi Tower with its modernity and charm. Unfortunately, I don’t see Hans Gruber anywhere … But it warmed my heart as many people sounded like him! The Metropole is centrally located amongst all the action! From our 7th floor balcony my son was able to see his mom descend from the sky from a paraglider! What an amazing view of the city, mountains, and incoming paragliders! Later, our son also took the leap - Paragliding with the company, Alpin Air was absolutely the best!. Later, our family enjoyed making chocolate and (our 3 minute walk) to the Funky Chocolate Club! In the evening, after everyone settled down, I enjoyed walking to the nearby casino… Can you say Viva Las Interlaken! Everyone was so considerate. I would like to recognize Barbara for going out of her way to make our first impressions of the hotel super positive. There is so much to do in Interlaken. Plus, busses and trains are very close to take day trips if you like (we also went to Lucern). Would definitely stay at the Metropole again!!!

Friends_and_family Family

10/10

Exceptional

20 Feb 2025

Kristin

The room was recently renovated with a lot of space and a large closet/storage option for large luggage. Beautiful Mountain View from room with a large balcony. Lobby a little outdated compared to the rooms. Nice, welcoming bartender at the bar downstairs.

Leisure Partner

10/10

Exceptional

13 Dec 2024

Dyana

The only thing negative I can say is that the hotel held an event at my time of stay, and every floor smelled like cigarettes. Our room that night smelled like crazy. But amazing hotel, amazing staff, amazing views and an amazing time.

Leisure

10/10

Exceptional

03 Dec 2024

levee

I highly recommend this hotel.

Leisure Family_with_children

10/10

Exceptional

26 Nov 2024

Russell

Outstanding!

A surprisingly great hotel for the price. A beautiful panoramic view of the mountains. Very nice upgraded room with paragliders passing by. LoL. Great hospitality too. Service with a smile really makes a trip that much better. Definitely one of the easier hotels to find in the area. Close to everything. Wish I could stay longer.

Self

10/10

Exceptional

10 Nov 2024

Marci

Don’t overlook this hotel it’s great

Last min booking hotel was great rooms were very clean bed was comfortable and incredible views

Self

8/10

Excellent

30 Oct 2024

Farhanul

Pretty good location, only drawback was the rooms looked a bit dated.

Leisure Partner

8/10

Excellent

04 Oct 2024

Darrel

Clean comfortable rooms, great view from room, better from restaurant. Wonderful meal from there as well. Wish we had access to coffee in room.

Leisure Partner

2/10

Poor

28 Sep 2024

Tricia

Staff was good & can’t beat the perks there for half the price of hotels in same vicinity

Partner

10/10

Exceptional

23 Sep 2024

Tatiana

Great location! walking distance to Harder Klun funicular, Interlaken Ost and West stations, restaurants and shops nearby. Spasious room and balcony with amasing view of mountains and the town. Do recommend, would stay again

Partner

8/10

Excellent

06 Sep 2024

Jayesh

Cushions to sleep need to be better. They are too soft and bad for neck.

Leisure Partner

10/10

Exceptional

29 Aug 2024

Shauna

My room looked over the huge paraglider landing site park and an amazing view of the Alps. Near bus stop. Lots of shopping nearby.

Great restaurant. Okay breakfast.

Nice lobby.

I would have liked fluffier pillows, hair conditioner, another large towel and washcloths.

The room got quite warm. There was a fan that helped a little.

They have a luggage storage room.

Leisure

8/10

Excellent

22 Aug 2024

Aguilar

As described. Beautiful view.

Leisure Family

2/10

Poor

13 Aug 2024

Shoaib

No AC horrible service

The hotel had no AC. They had no fan like promised. The reception told us to open the windows as they were out of fans even though each room was suppose to have one. When we opened the window there were multiple bugs flying in it was so hot that we slept in the car

Friends_and_family Family

10/10

Exceptional

12 Aug 2024

Brigitte

Perfect location

10/10

Exceptional

30 Jul 2024

Vijay

You get the best view in entire Interlaken from 14th floor

Leisure Family

10/10

Exceptional

16 Jul 2024

Pavan

Excellent hotel, and a great location.Our room’s balcony was directly facing mountain ranges with beautiful views. It is about 15-20 mins walk to Interlaken ost Station, but it is very close to several good eating spots. The 24x7 access to lounge with coffee was a great plus for us, as we are early risers. Overall, a great experience.

Friends_and_family Family

10/10

Exceptional

13 Jul 2024

Michael

Friendly and helpful staff. Very clean room. Great service.

Leisure Family

10/10

Exceptional

25 Jun 2024

Verified traveler

Great Place

It was very nice. The room was clean and spacious. Service was great. The view was beautiful.

Partner

10/10

Exceptional

19 Jun 2024

Gudrun

After the disaster of our original accommodation in Interlaken, the Metropole was a treasure. Thank you!

Leisure Partner

10/10

Exceptional

15 Jun 2024

Reza (Apple)

Overall very good, but a bit pricy

Very good location and very good facilities. However, breakfast at 25 Frac for each person was really not worth it.

Friends_and_family Friends

8/10

Excellent

17 May 2024

Kenneth

Hotel very convenient
Staff friendly
Breakfast not great

Leisure Partner

2/10

Poor

12 May 2024

Yoonsik

Location is good. First of all, however, temperature of water is up and down really bad. Both my wife and myself burned our body while taking shower and even receptionist confirmed that this hotel has an issue with controlling water temperature. You should skip the shower while staying in this hotel. Secondly, bed mattress is really uncomfortable. Receptionist told me that my room was not renovated. It seems like this hotel is not using same mattress for all their rooms. Make sure to check before you check-in. Maybe you have to pay more! I was too poor since i selected cheapest room to get extremely uncomfortable mattress. You can't sleep well with this mattress at all!! Third, you can hear everything from hallway. I can tell you guys that housekeepers are working very hard. Lastly, please remember that this hotel is historical. Heater was not working properly but don't worry! They have portable heater! If you are spending a lot of time with activities and make yourself exausted, i recommend this hotel because you are going to sleep well anyways.

Leisure Partner

10/10

Exceptional

09 May 2024

Miguel

Great hotel in a beautiful city

This is a great location on a nice hotel that was being renovated while we were there. They took excellent care of our needs.

Partner

10/10

Exceptional

09 Apr 2024

kylie

We enjoyed our stay here so much its been one of our fave places in europe so far. The accommodation was cosy but also spacious and the views phenomenal, the area was beautiful, lots of shops and restaurants near by and only a short walk from the station.

Leisure Family

6/10

Pleasant

04 Jan 2024

Dagmaraelga

I had no problems with the room except for this extreme construction noise which began at 9:50 AM on the floor above mine ( on the 7th while they gave me a room for 2 nights on 6th). At 1PM the drilling was still continuing when I left for the afternoon. The staff said they were renovating rooms. Even ear plugs did not keep out the very loud disagreeable drilling. The hotel gave me a ticket for a free drink when I talked to them about it. They said it would end by 5PM. At about $250 a night I did not expect this degree of noise! The hotel was fine otherwise but the noise was a huge disappointment. I did get a shuttle ride to the railroad station when I left and free coffee in the spa. There was no noise at night- only during daytime hours when construction was at work.

Leisure Self

10/10

Exceptional

21 Oct 2023

MIN

a wonderful hotel! will be back!

Leisure Self

8/10

Excellent

09 Oct 2023

Verified traveler

Good location. Parking is convenient. But the room is too simple.

Partner

10/10

Exceptional

06 Oct 2023

Minhui

The hotel is in a great location, walking distance to the train stations and most of the places. The hotel is very clean, and the staff is very friendly, especially the front office staff Ramon S. (hope I spell his name correctly). When he found out it was my husband's birthday during our stay, he made it special for us by arranging a cake to be sent to our room for my husband's birthday. It really made our stay so special!
Our room has a view of the Alps and the paragliders. Sitting on the balcony watching the views and the paragliders was an amazing experience!
We really enjoyed our stay there!

Leisure Family

10/10

Exceptional

26 Sep 2023

thomas

excellent location. Walking distance to both stations though interlaken west is closer

Partner

10/10

Exceptional

25 Sep 2023

David

Hotel has a great location, right in the center by the park. Great views of Alps and the para-gliders landing in the park. Hotel is clean, lobby is nice and inviting, staff are friendly. It’s a great hotel if you want to stay in town and don’t want to spend a fortune. We just slept there, was out and about all day anyway, so hotel was perfect. It’s not a pretty “Swiss Hotel”, it’s a cement 10 story cement building in the middle of a Swiss village. Doesn’t look great, but as I said, it’s a clean hotel with excellent service and staff, and reasonable price in a perfect location.

Leisure Partner

10/10

Exceptional

04 Sep 2023

Siddharth

Perfect location to book your stay in Interlaken. It is right opposite the big park where all the paragliders land and mostly all the events take place. It is walking distance from bus station called Jungfraustrasse Interlaken. You can catch a 21 or 103 from the OST station. The staff was very hospitable. Marko who was from Portugal was very kind, Azam the front office manager, Crystal at front office was really good who arranged a shuttle for us to the station and also, Peggy and Melanie, Rita we were wonderful too. I must appreciate the warmth of this great team who is making the guests stay as comfortable as possible.
PS: You can ask for kettle from the front desk after signing an authorisation form.

Partner

8/10

Excellent

31 Aug 2023

Lisa

Wonderful staff. Friendly and veey helpful. Room was outdated .

2/10

Poor

12 Aug 2023

Neil

Poor quality hotel, old and dirty carpet through out the hotel, dirty stained building from outside, bathroom shower gets very cold and hot suddenly and frequently. Hot in the room and no AC. Poor breakfast. They want to charge extra to fry eggs. Not worth the money spent at all. Definitely, should not be 4 stars.

Business_and_leisure

10/10

Exceptional

09 Aug 2023

Maryada

Everything about this hotel is perfect.
Thank you

Leisure Family

2/10

Poor

11 Jul 2023

Sudha

I booked through Expedia and I specifically picked breakfast inclusive room. Came to the restaurant and we were told no breakfast is included.

Leisure

6/10

Pleasant

10 Jul 2023

HYUN-MOO

Located at the very center of city and easy to find. Great view with facing the garden and Facility is simple / straight forward. Due to the central location, the place is not peaceful nor silent. Many people smoking on balconies. No complimentary water. Coffee and hot water is not available within the room. We were ca.15mins late for check out due to our toddler and got a friendly chasing call from the reception.

Leisure Family_with_children

10/10

Exceptional

03 Jul 2023

Kali

Our stay at the Metropole was nothing short of AMAZING. The view from the hotel was unmatched. You are seconds away from shopping and dining options. The hotel room was clean and the staff was very nice. I did not want to leave!

Leisure Family

4/10

Poor

02 Jul 2023

Verified traveler

I rarely write review for a hotel but this one stood out as it has a great location where you can see the jungfrau from the balcony but the room condition is worse than some 2 star motels we stayed. The bed is so thin that I can touch the mattress spring and the room is dated and frankly I feel it’s dirty with the mold near the bathtub and the curtain. I hope their renovation will really bring the difference for this hotel.

Friends_and_family Family

10/10

Exceptional

17 May 2023

Megan

The location, staff, and room were amazing. Sitting on the balcony watching the paragliders land was an amazing experience that never got old. I would highly recommend staying here.

Leisure Partner

4/10

Poor

04 May 2023

Xuan

For the whole day internet had been out and nobody even bother to fix it, and the renovation is very loud and would start 6am in the morning and didn't give a crap about your sleeping

Family

8/10

Excellent

21 Apr 2023

Gail

Complete renovation so all rooms are updated.

Leisure Partner

10/10

Exceptional

09 Apr 2023

Edward

Great

8/10

Excellent

07 Apr 2023

Andrew

Great location

Nice large room, with a great view. Outside of hotel is very ugly but inside is lovely. Very clean and nice soft towels. Large room and comfy bed. Had some noisy residents stay whilst we were there. Very popular hotel with Chinese/Asian tourists, think we were only English staying there.
You can access tea/coffee 24 hours a day in lounge area.

Partner

6/10

Pleasant

24 Mar 2023

Ram

This is couple minutes walking distance from the train station. The room was very small. There wasn't a trash bin in the room, was only in the bathroom.

Leisure Partner

8/10

Excellent

09 Jan 2023

Madhavi

Pretty good hotel. Good location, well maintained. Centrally located. Breakfast was a bummer. Kind of weird that there is $10 charge, if you lose your key.

Business_and_leisure Family_with_children

8/10

Excellent

14 Nov 2022

Zai

Expensive price - Over charged

Good friendly staff and good location. Price over charged. Too expensive for this kind of 3 star hotel.

Partner

8/10

Excellent

29 Oct 2022

Metropole Hotel, Interlaken

It was exceptional!
Reception staff especially Inga, went over & above to assist us.

Partner

10/10

Exceptional

11 Oct 2022

Nancy

Helpful staff and convenient location!

Leisure Family

8/10

Excellent

19 Sep 2022

Cindy

Great location across from a huge grassy area where paragliders land throughout the day. The breakfast is very good and the room is great. There are plenty of storage areas to put your things and hang your clothes. We had a terrace overlooking the park and city. Beautiful Mountain View also.

Leisure Partner

4/10

Poor

10 Sep 2022

Charles

NOT VERY CLEAN
ELEVATOR DOORS AGGRESSIVE - DO NOT RE-OPEN EASILY WHEN ARM OR LUGGAGE CAUGHT IN DOOR

10/10

Exceptional

06 Sep 2022

Susan

It had a great patio facing the Jungfrau. It was in the perfect spot to go everywhere. Good breakfast and it had a fan in the room

Leisure Family

8/10

Excellent

30 Aug 2022

Joanne

Wonderful views of the mountains, good location and friendly staff. There was no coffee maker or coffee in the room which was disappointing, especially when coffee in Europe is extremely expensive. Also, there are no ice machines where you can self serve. Just a couple of negatives for a fairly expensive hotel.

Leisure Partner

8/10

Excellent

21 Aug 2022

John

Friendly staff, great location

Leisure Self

8/10

Excellent

28 Mar 2022

Hervé

Un des sites à faire dans sa vue

Hôtel moderne très confortable avec une vue magique sur la Jungfrau.
Beaucoup de possibilités de randos, ski, sites d’exception.
Mérite le détour !

Friends_and_family Family

8/10

Excellent

28 Nov 2021

Corinne

Yes

Business

4/10

Poor

03 Nov 2021

SAHEB

To small the internet is poor & Disconnect the internet in last day

Leisure Family

10/10

Exceptional

24 May 2021

Verified traveler

Excellent location! Within walking distance of shops, restaurants, and even a playground for our little one. The roof top restaurant had stunning views and the food was delicious. A

Leisure Family_with_children

8/10

Excellent

12 Oct 2020

Grady

The staff was very helpful, plus the entire facility was clean. The beds were a little hard but nothing out of the ordinary.

Leisure Partner

8/10

Excellent

15 Aug 2020

Verified traveler

Excellent location, solid service, functional room. Nice town.

Leisure Self

10/10

Exceptional

14 Jul 2020

Abdiel

Wonderful Hotel

I absolutely love this hotel and the next time I visit Interlaken, I will stay there again. The bed and pillows were very comfortable and THE FRIDGE WORKS. Unlike in Germany and Austria, the fridge in the hotel rooms seems to work when it wants to.

Self

8/10

Excellent

05 Jul 2020

Gabriela

Great Location !

The hotel has the perfect location. The room are clean and spacious.
The front desk staff and nice and friendly, however, the staff at the rooftop bar is cold and not so friendly. It is a pity during difficult times for hotels and tourism like now (cover-19)

Partner