Name: The Hey Hotel
Address: Höheweg, 7, Interlaken, 3800, CH

10/10

Exceptional

02 Aug 2026

Teck Kim

Great location, far exceeded expectations. Room was modern and well appointed. Just steps from shops and restaurants. Only issue was the shower water temperature was inconsistent, almost unsafe, going from cool to very hot, and back, unpredictably. Had to jump out of the shower a few times when this happened during our 3 night stay. Brought it up to staff and they were very apologetic and said they’d look into it.

8/10

Excellent

02 Aug 2026

Hetal

Very good

8/10

Excellent

02 Aug 2026

Nicole

A basic room, expensive for what you get but I expected it in Interlaken. The coffee and milk(creamer) was bad- might’ve been expired (this was in the room), things were dusty. Bed comfy but only got one pillow. Shower had no door, water everywhere, and the hot handle was very hot during shower (if tapped the mob, was burnt). Overall, was a good stay and it’s in the middle of the action, and was fairly quiet overnight. I would recommend to stay here.

10/10

Exceptional

30 Jul 2026

Subhir

It was just 1 night family stay, unable to think of anything negative not even a small one so all in all great service, staff and location

8/10

Excellent

30 Jul 2026

Kartik

Location is very convenient, rooms are nice and clean,front desk staff very helpful. No phones in room makde it harder to communicate to get anything from staff, no hair conditioner, extra towel, extra pillow etc.

4/10

Poor

27 Jul 2026

Jeffrey

We paid around 450 CHF per night for one of the hotel's most expensive family rooms, but the experience was incredibly disappointing. On arrival (three hours after check-in opened), we found the room flooded with water. Staff gave conflicting explanations (air conditioning vs. rain), but the biggest issue was the manager's dismissive and confrontational attitude. Rather than apologising or moving us to another room, he insisted the hotel was full, downplayed the issue, and even suggested we could receive a discounted room only if it flooded again. It was astonishing that the hotel's failure to provide a dry, habitable room was treated as our problem.

Beyond the flooding, the room was poorly maintained and lacked basic amenities such as a telephone and refrigerator. The air conditioning barely worked and was extremely noisy, while the shower constantly fluctuated between freezing and scalding temperatures with very weak water pressure.

The room was also dusty, with spiderwebs, stains, dirty furniture, missing toiletries and uncomfortable beds. The overall standard was unacceptable.

The poor condition of the room was disappointing, but the manager's complete lack of accountability, empathy and willingness to resolve the situation made the experience far worse. For the price, this felt more like a budget hostel than a premium hotel. I would strongly recommend staying elsewhere in Interlaken.

8/10

Excellent

27 Jul 2026

Kalpesh

Great location. Easy access to train station and activities.

10/10

Exceptional

27 Jul 2026

Megan

Fantastic and helpful staff moved my room when the AC wasn't working to fantastic room.

I wasn't thrilled when they said my room number out when checking in, possibly compromising my safety as a single female traveler. This was outweighed however by their very helpful nature and great breakfast.

Great location.

6/10

Pleasant

25 Jul 2026

Jon

Water pressure completely came and went during our State as well as hot water with sometimes there and sometimes not - made showering difficult for sure. Constant sound of water draining above us most of the night. Great location, though. The water problems for the entire facility need to be worked out. We knew another couple that had either scalding or freezing water..

8/10

Excellent

25 Jul 2026

Swathi

The hotel was n

8/10

Excellent

25 Jul 2026

Elisabeth

Like many of the old hotels, AC struggles to be effective during extreme heat.

10/10

Exceptional

25 Jul 2026

Luis Arturo

Excellent location in the Main Street of the town. The best dining and shopping options just steps away.
Also the park, and the west train station a block away.

10/10

Exceptional

23 Jul 2026

kelby

this hotel is in a perfect location, walkable to both the interlaken west and interlaken ost train statioins, as well as the harder kulm. restaurants, shops, groceries & activities all close and easy to get to.
no A/C in the ground floor lobby or storage area. but oh yea! A/C in the room!
very clean & comfortable, unfortunately only 1 big towel and 1 small towel.
at the front desk simon was SO helpful with information about activities, directions, storage for my things while waiting for my room and on the day of departure.
clearly a safe area - definitely a great choice!

8/10

Excellent

23 Jul 2026

Grace Rachel

We had a comfortable stay at the Hey Hotel. It was walking distance from train station and bus stops. There were cafes, restaurants and shoping within walking distance. Staff was friendly and helpful. The breakfast was substantial and variety of choices. However, it would have been nice if breakfast was served earlier or at least have a takeaway option for those who needed to start their day early.

8/10

Excellent

22 Jul 2026

Rachana

Great location

Self

6/10

Pleasant

17 Jul 2026

Tonya

The hotel was just ok. Good location. I was there with my husband and 23 year old son. We went across the street for gelato and came back to our hotel to sit at one of the outside tables outside our bar. The bartender rudely told us if we weren’t ordering anything we couldn’t sit there. I 100% would understand that if it were busy. They have about 20 outdoor tables and EVERY single one was empty!! So they lost out on our business, because we were there four days and enjoyed ourselves at other hotel bars.

4/10

Poor

17 Jul 2026

Lindsay

Air conditioning doesn’t go lower than 22 Celsius. Toe nail on my floor with dead bugs (have pics). Complained about room smelling like broccoli every day, reception agreed it smelled, gave me spray to make it smell better. Shower didn’t work, shower head placed in middle of shower and kept falling down. Maintenance fixed the falling but agreed position was less than optimal. Asked to switch rooms and it was denied in a roundabout way. Good location, nice evening staff but definitely grossed out.

Self

2/10

Poor

15 Jul 2026

Charandeep Singh

Rude reception s

10/10

Exceptional

14 Jul 2026

Jayne

Nice location.

Family

10/10

Exceptional

13 Jul 2026

Stephanie

We enjoyed how helpful the staff were during our stay with any questions that we had. All the staff hold hospitality to a high regard. The hotel is central in the town and perfectly close to many amenities.

Partner

10/10

Exceptional

11 Jul 2026

Urmi

Brilliant location, very good breakfast. We very much enjoyed our stay.

Family_with_children

10/10

Exceptional

10 Jul 2026

Jean

Very good place

Self

10/10

Exceptional

04 Jul 2026

VINCENT

Switzerland is the place to visit. Hey Hotel is the place to stay.

Family_with_children

10/10

Exceptional

03 Jul 2026

Jeanne

Everything about this hotel was perfect: location, cleanliness, staff, etc

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Michael

AC worked great. Very comfortable during hot times.

Breakfast is amazing.

Partner

8/10

Excellent

27 Jun 2026

Mansi

Great location, 10 min walk from bus stop. Gave city pass for bus in the area, nice breakfast and friendly staff. Little hot in summer AC is not high

10/10

Exceptional

26 Jun 2026

Paul

The hotel was perfectly located only a few minutes from the interlaken west train station. The ac was excellent and the breakfast included was great.

Family

10/10

Exceptional

14 Jun 2026

Michael

Great location, beautiful space, friendly staff

Friends

10/10

Exceptional

07 Jun 2026

CHALSEA

Good location, good staff, good selection of breakfast, and I arrived a little bit earlier and was able to check in upon arrival.

Self

10/10

Exceptional

06 Jun 2026

Edward

Super helpful staff with a nice spacious and clean room. Basically right inbetween Interlaken and Interlaken West train stations and right in the centre of the town. Staff were very informative when asking questions about the area and nearby landmarks. Highly reccommend this hotel!

Partner

8/10

Excellent

04 Jun 2026

david miousse

They are lots a restaurants in the surrounding aréa. I would have liked a refregerator in the room.

Friends_and_family Friends

8/10

Excellent

01 Jun 2026

Angela

Parking is available in back of hotel but complicated to access. Property, family room and breakfast were very nice. Location also great and close to shops. But AC did not work and drain in shower was slow to drain. Seems like things they will fix eventually but it diminished our family stay.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Heather

Very clean room with daily cleaning services. Breakfast had plenty of options. Great location. Much closer to Interlaken West, but both train stations are walkable.

Family

4/10

Poor

26 May 2026

Amy de

Where to start.....this is obviously a low budget hotel that caters to large tourist groups arriving by bus. The lobby and dining areas are reasonably attractive. But when you get to your room you go down a dingy hall and arrive at a grey cement stucco room. It is furnished with the cheapest furniture possible. Nothing to warm the room up in terms of any kind of color. There is no art on the walls. No rugs. My impression was that the best way to clean the room would be to simply hose it down. They are definitely nickel and diming you - you don't get even a glass to drink water out of. You get one cheap plastic glass. The duvet and pillow covers were fine but the actual bottom mattress sheet was substantially a cheaper quality. I think it was about to pill. The breakfast was disappointing. I got scrambled eggs. At least I thought they were scrambled eggs. But they were some kind of ersatz fake nightmare. So on to the fruit - the pineapple looked like it have been wheeled out for days. Everything was canned. Children were sneezing onto the food everywhere. But the surprise is that they put salad greens out. This was a first for me. To see salad greens for breakfast. Maybe I should have had salad for breakfast because the rest was unpalatable. And due to the high volume of people they were having trouble staying on top of keeping it clean. Bottom line, I would never go back to this hotel. But the people working there were very nice. This inferior hotel is way overpriced.

Self

6/10

Pleasant

24 May 2026

Brian

It’s an ok hotel but rooms are very hot. No microwave, fridge, phone, or suitcase stand. Not a wide selection for breakfast

Partner

10/10

Exceptional

21 May 2026

Yaron

The Hey Hotel is the perfect example of minimalist design that works. The rooms are appointed with a series of cubbies which at first give them the appearance of being sparse. Not so. Those cubbies kept us so organized during our 5 day stay. The bed is comfortable and shower was great. The breakfast options were generous and delicious. Fresh bread, cheese, cold cuts, pastries, cereal, yogurt and pancakes were some of the options along with bacon, beans,and potatoes. Fresh made eggs available on request. The real star of the Hey Hotel for us however was the helpful front desk crew. So friendly and always on hand for conversation about where to hike and what to do. I would give this place 6 stars if I could.

Partner

8/10

Excellent

20 May 2026

Timothy

Rooms are large and comfortable. Perfect location for exploring downtown.

Family_with_children

10/10

Exceptional

18 May 2026

Angie

The room is big and clean. The staff are friendly and warm. The breakfast is awesome!

Self

8/10

Excellent

18 May 2026

Sabrina

Good location and size of the room. The breakfast was ok. Shampoo, conditioner, showerproof and lotion provided. As well as tea and coffee.

Self

10/10

Exceptional

15 May 2026

Perla

The room with balcony was perfection. The breakfast had plenty of options and fresh. Loved our stay. The staff in the front desk was beyond helpful.

Partner

10/10

Exceptional

12 May 2026

Archana

Great location. Close to the bus and train terminal.

10/10

Exceptional

08 May 2026

Harvey R Morrill

Breakfast included and had a great selection of foods and drinks. Rooms were clean and comfortable. Right near Interlaken west train station. (5 minute walk) plenty of dining options and shopping all within 15 minutes walking.

Family

10/10

Exceptional

08 May 2026

Helena

Nice hotel but it caters more to groups. A lot of busses with groups of people. At breakfast the room was very busy. The best part was the location- close to busses and trains.

Self

4/10

Poor

07 May 2026

kevin

The hotel was sufficient for our needs, however it was very basic. There were no wash clothes, only one pillow for each person. The internet was so slow it was useless. I ran a speed test on the internet, it was so slow it wouldn’t register a speed. The location was excellent.

Partner

6/10

Pleasant

04 May 2026

Denise

Towels in room are thin and small. No ice machine available. Didn’t see vending either. Room was ok but small and basic

Family

10/10

Exceptional

03 May 2026

Maria

The staff was very helpful, breakfast was excellent with many options. The hotel is in middle of the city cu bus station in front of this hotel. I will recommend

Friends_and_family Family

10/10

Exceptional

02 May 2026

Lisa

Perfect location close to everything. Great view from balcony. Loved it!

6/10

Pleasant

02 May 2026

Stephen

If you stay here you need to be aware that you can’t regulate the heating and cooling. Cooling is by opening the window. Can make sleeping difficult if it is mild to warm weather. No mini bar fridge or a shelf in shower. Very expensive for what it is.

Partner

10/10

Exceptional

30 Apr 2026

David

Great place to stay in Interlaken. Breakfast was amazing. Room was great, balcony was huge, people were extremely friendly. The only suggestions are firmer pillows and a refrigerator in the room. But even so… loved it.

Partner

4/10

Poor

30 Apr 2026

Troy

Room wasn’t clean. I had to come down (Bec there’s no phone in room) to tell staff the floor was VERY STICKY and the room smells like bad disinfectant. The room has no chair!! No face towel either. No glass in bathroom; just a plastic cup. Will not stay here again.

Self

6/10

Pleasant

22 Apr 2026

Jeffrey

Room is clean and fragrant. However, there’s a lot of noises at past midnight that can be heard. A lot of construction going on during daytime.
Breakfast is nice but can improve by changing set of menu each day.
Staff are amazing and helpful.

Friends

10/10

Exceptional

21 Apr 2026

Dirceia Maria Silva

Eu adorei tudo. O hotel é simples mas muito limpo e bem localizado.Tem um espelho de maquiagem muito bom. Super recomendo

8/10

Excellent

15 Apr 2026

CHRISTINE MARGARET JOY

breakfast was perfect, staff are all nice and he hotel is an easy access to everything.

Partner

10/10

Exceptional

19 Mar 2026

Ruth (Mei Joo)

The location is super convenient! Walkable from Interlaken West and there are buses that bring us to different towns.
Reception is very helpful in our enquiries
Room is clean and spacious too.
Only a minor feedback is pillow is too soft for my preference.

Will stay here again

Friends_and_family Friends

10/10

Exceptional

18 Mar 2026

Joshua

Great size room with amazing views. Very clean and comfortable bed. Friendly staff and great location. Would stay here again.

Partner

10/10

Exceptional

12 Feb 2026

Angelica

Excellent 👍

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

Chris

Room was perfect for 3 of us, clean and roomy. Front desk staff were very helpful in helping us navigate the city for a 1 night stay

10/10

Exceptional

29 Jan 2026

Richard

All staff were very helpful; good location; Bedroom fine. Would be happy to stay there for next year ski-Ing.

8/10

Excellent

09 Jan 2026

Siew Ching

Staff was helpful, location was very conveniently situated at the city centre. Good views and breakfast. However, the room was slightly dirty. Dust was found all over the sheets.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Yuan

I love the fact the breakfast was included.

10/10

Exceptional

03 Jan 2026

daniel

Great location!

Leisure Family

10/10

Exceptional

03 Nov 2025

Mark

Great location, friendly staff, cool decor

Leisure Partner

6/10

Pleasant

10 Oct 2025

William

It was ok

10/10

Exceptional

08 Oct 2025

Ka Shing Jacky

Clean room. Staff are helpful in showing direction. Great spot to travel to different traveling spot.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Tony

Great stay in a central location, with good facilities. Very clean and comfortable.
Helpful staff.

Small leak between shower head and pipe to it, not a big issue.

Partner

10/10

Exceptional

04 Oct 2025

Heidi

The hotel was great. They were nice to give us an extra large room since we were traveling with 3. One of the only hotels that gave water out which was so nice! Breakfast was excellent. My only issue was that 'maintainance' came into our room without knocking, and it was 3 men. We were all dressed, but easily could not have been. That felt a little violating.

Leisure Family

8/10

Excellent

13 Sep 2025

Eric

Modern, clean hotel in the center of Interlaken

The Hey Hotel is stylish and modern and centrally located. The hotel appears to comprise 2-3 connected buildings, so finding the proper place to enter and the proper hallway to get to your room can be a minor challenge. The main restaurant is touristy and nothing special, but the breakfast room was large and beautifully appointed, and the breakfast buffet was larger and better than average.

Partner

8/10

Excellent

13 Sep 2025

chenai

Great Location , staff are very kind and helpful , spacious room with comfortable bed ( booked standard double room ) , the luggage holding service was a great feature , breakfast buffet had plenty options. Overall lovely stay

Leisure Family

8/10

Excellent

07 Sep 2025

Michael

Aa

Leisure Partner

10/10

Exceptional

06 Sep 2025

brian

The hotel and staff were great. We drove a car to the hotel… it was a little confusing on approaching the hotel. The road in front of the hotel looked closed so we went around the block a couple times until we noticed that you could drive to the check-in.
Breakfast was great! Bed was comfortably. Pillows were flat. Parking was easy once the staff explained where to park, Overall 5 star experience.

Leisure Partner

8/10

Excellent

03 Sep 2025

Justin

The bathroom is very small and its design is very inconvenient. The shower has no area/rack to hold anything that you bring. The shower head wouldn’t stay still and kept turning around when I shower. The water kept spilling from the shower area towards the toilet and I had to use a towel to block the water. The sink area is small and had little area for you to put your stuff.

Leisure Partner

4/10

Poor

31 Aug 2025

Jean-Christophe

Agree with other reviewers that A/C clearly not working in this hotel.

10/10

Exceptional

31 Aug 2025

Stephen

Lovely modern hotel

We enjoyed our stay at the hotel. Clean modern, felt spacious for the size of room. Had a king bed and sofa. Nice tv with international channels. Small safe. The breakfast was nice. Comfortable. Staff was very friendly and convenient location about 10 min walk to Interlaken West. Bathtub had curtains - not a deal breaker but had 2 sinks. Wish it included a mini fridge but not a dealbreaker. I would come back here again.

Partner

8/10

Excellent

27 Aug 2025

Amardeep

Good breakfast, clean property and nice hotel

Leisure Family

10/10

Exceptional

27 Aug 2025

Subhendu

Amazing property and warm hospitality

This is an excellent property to stay with family. In the heart of the city connecting both interlaken OST and West. Staffs were extreamly cooperative and liked the room size and the amenities in the hotel. Had an wonderful experience in breakfast as the staffs in restaurant were very warm and welcoming and ensure the guests goes out with a smile

Friends_and_family Family

8/10

Excellent

26 Aug 2025

Pipan

yes

10/10

Exceptional

24 Aug 2025

Cindy

Great stay!

8/10

Excellent

23 Aug 2025

Verified traveler

Overall it’s fine, just wish we have a fridge in the room.

Friends_and_family Family

8/10

Excellent

22 Aug 2025

Ray

Great location, but choose room carefully

Staff were excellent and the location was really good, but the room (particularly the bathroom) were well below what was expected.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Verified traveler

Good

Good location and modern design hotel

8/10

Excellent

17 Aug 2025

Padmanabha

nothing

10/10

Exceptional

11 Aug 2025

Deeksha

Amazing hotel

It was a great hotel. Amazing location and service. The breakfast has a lot of options.

Friends_and_family Family

4/10

Poor

21 Jul 2025

naser

Rooms were ok but worst part was the ac was not working in the room. I asked the front desk and they said it was what it is. It was so pricy and we expect some decent service. Such a waste if money… my family could not sleep in hot weather..

8/10

Excellent

16 Jul 2025

Paris

The location is great. Just a few steps to COOP. It will be more satisfactory if the breakfast food choice improves.

Leisure Partner

8/10

Excellent

07 Jul 2025

Karen Li Shien

Easy access, friendly reception with a modern design area. The room is spacious!

Leisure Family

10/10

Exceptional

02 Jul 2025

Nizar

Check-in was easy, and the staff were friendly and accommodating. Although the rooms were warm due to the heat wave, the fan they provided made a big difference.

Leisure Friends

6/10

Pleasant

02 Jul 2025

Amin

I love to give more stars but I don’t like night staff his name is Anis he is very rude I told him I want higher floor he said this the highest one 2nd we are traveling with our friends the other guy gave the on 4th floor I request he no 2nd floor is highest one so rude bad service A/C was not working cleaning lady was bad so I gave it to 3 star

Leisure Friends

4/10

Poor

02 Jul 2025

Abdul Rehman

Horrible Experience

The Worst Hotel Experience We’ve Ever Had
We were a group of four couples, each paying over $1,600 for a three-night stay—and it was an absolute disaster. The rooms were in terrible condition, and none of them had functioning air conditioning. Sleeping was nearly impossible due to the heat and discomfort.
Even if this place is offered for free, do yourself a favor and avoid it. Truly a horrible experience from start to finish.

Partner

8/10

Excellent

01 Jul 2025

Shahbod

Nice quiet room. Good breakfast

Leisure

10/10

Exceptional

01 Jul 2025

Verified traveler

A great location for walking around the city, neighborhoods, river, etc.

Friends_and_family Family

2/10

Poor

29 Jun 2025

Roy

We arrived at the property and right at the onset had issues with Parking only to find our hotel had failed air-conditioning
We were relocated to the only room left that had the wrong size bed, and mould in the bathroom
Manager never even considered reaching out to us, even though we reached out to them multiple times. I would not stay at this hotel, nor Recommended to anyone.

10/10

Exceptional

27 Jun 2025

Timothy

Perfect location for food and shopping. Staff very friendly and helpful. Rooms clean and well kept. AC was great during a heat wave in Europe.

Leisure Family

10/10

Exceptional

25 Jun 2025

Flordeliza P

This is our second time staying at this hotel.
This time is a beginning of summer. We all love it except the AC. It is centralized but you can’t lower it or control the room temperature. Nonetheless, the location of this property is excellent and the staff were very welcoming and very nice. The breakfast buffet is amazing.The family room was big enough for 4 of us. The pillows are so soft and flat :( You would need to ask for extra pillows which they are willing to give us that so our stay was more comfortable!

Leisure Family_with_children

10/10

Exceptional

10 Jun 2025

Mariangelis

The best!!

Leisure

10/10

Exceptional

07 Jun 2025

Stacie

Very nice hotel and conveniently located. The rooms with balconies are nice but smoking is permitted on them so if your neighbor smokes, it comes right into your room.

Leisure Self

10/10

Exceptional

16 May 2025

Diane

Lovely central hotel, beautiful balcony room with fantastic views .... would 100% recommend 👌

Leisure Family

10/10

Exceptional

16 May 2025

Jyotirmaya

Good place just next to bus stop and easy commute and located centrally.

Leisure Family

10/10

Exceptional

15 May 2025

Atul

Very Good ppace to live... very near to train station

Leisure Family_with_children

10/10

Exceptional

10 May 2025

Julianne

The Hey Hotel exceeded our expectations! The hotel is only a short walk from the Interlaken West train station, close to shopping, and food. The staff were lovely! The breakfast staff were so nice to our three kids and the housekeeping staff went out of their way to arrange their toys in a fun way around our room which the kids LOVED! I would recommend this hotel to everyone and would stay here again!

Leisure Family_with_children

6/10

Pleasant

04 May 2025

Rainer

far away from a 4 star hotel. A/C produced no cold air but a terrible noise, we had to shut it off to be able to sleep. bed had lighting only on one side, bathroom didn't have shelf or place to put anything,
breakfast was very good.

Leisure Family