Toll House Hotel

United States , San Jose - Silicon Valley - CA
Los Gatos, 140 S Santa Cruz Ave
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100 reviews shown

10/10

Exceptional

06 Mar 2026

David

We had some real travel challenges, and the hotel was very kind and accommodating through it all. I can’t say how welcome it was to be treated so well.

2/10

Poor

20 Feb 2026

Charles B

Don't stay here. It's neglected and poorly managed. Paper cups in the rooms, too cheap for glassware. Elevators not working Staff are not professional. Hotel Los Gatos is vastly superior. We will never stay at Toll House again.

10/10

Exceptional

07 Jan 2026

Nicholas S

It was a comfortable get away. But I did expect better based on the price. Having to plug in the lamp between beds to have light was inconvenient. The heater was loud all night - even when we turned it off. The bathroom door isn’t on it’s track right and I almost got locked in. The bathroom doesn’t have a light separate so as not to turn on the whole vanity light in the middle of the night.

Friends_and_family Friends

8/10

Excellent

06 Jan 2026

Steve

A nice refurbished older hotel.

8/10

Excellent

05 Jan 2026

Michele

Great place
The internal decor is the one of a business hotel, plain and very clean. I wouldn't describe it as a high end hotel but is still very nice.
The best part is its direct location in downtown Los Gatos close to many nice restaurants.

The bed was comfortable, only suggestion: i would use king size pillows on the queen bedstoo

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Rick

The hotel was cold when we entered the lobby.
The heating system in the room has a fan that is very noisy.
Needs upgrading..

10/10

Exceptional

03 Jan 2026

Celia

Fabulous hotel! Awesome hotel reception and staff! Room was very clean and everything was Fresh Clean Fresh! The hotel itself is wonderful to walk around. Located walking distance to shops and restaurants!

10/10

Exceptional

28 Dec 2025

Richard

The room was clean and a good size. It didn’t feel small. The gym was modest but functional. The downside was the restaurant was closed during the holidays so we had to eat at Parkside instead. That was a very pleasant dining experience so we weren’t disappointed. The proximity of the hotel to downtown Los Gatos was ideal. We walked everywhere and thoroughly enjoyed it. All in all a fantastic stay and we look forward to returning, especially when the restaurant is open.

Leisure Family

6/10

Pleasant

28 Dec 2025

Nelson

Greatly located, rooms are old but ok but the blinds are horrible. Probably the worst I’ve ever since. The lady at the front desk was great…

Friends_and_family Friends

10/10

Exceptional

27 Dec 2025

william

Great location & very comfortable bed.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Lalaine

I love staying at the Toll House because of it's proximity to the Sunday Farmers Market and Downtown. It's well maintained, clean and staff are friendly. It's reasonably priced in comparison to some other Los Gatos hotels.

Leisure Pet

10/10

Exceptional

15 Dec 2025

Alexander

All great

Leisure

10/10

Exceptional

13 Dec 2025

Kristi

Ivy is always helpful. Always friendly staff and helpful

Leisure

6/10

Pleasant

07 Dec 2025

Criselda

The thermostat in the room was not consistent. The room was chilly most of the stay when it should have been toasty. Called the front desk from the room phone to check out. Rang about 10 times then someone hung up. Called again no answer. Called from my cell phone after the 5th ring it was picked up. I let them know I tried calling from my room with no acknowledgment of the attendant. I would not return to this establishment.

Self

10/10

Exceptional

07 Dec 2025

june

Nice hotel in the heart of downtown

Leisure Partner

8/10

Excellent

06 Dec 2025

lesha

Room was nice and comfortable. Losing a star because Fridge didn’t work even after requesting it be fixed. Bar closed for the whole time of my stay.

6/10

Pleasant

30 Nov 2025

Carol

The hotel is a fine place to stay briefly. It wouldn't take much for them to upgrade..... it's a bit beat up. Great location, easy parking and access to the freeway.

10/10

Exceptional

30 Nov 2025

Lori

Very convenient location !!

Leisure Family

10/10

Exceptional

27 Nov 2025

Cecilia

Staff was great!

10/10

Exceptional

23 Nov 2025

Ted

Great Hotel in a great area.

8/10

Excellent

22 Nov 2025

Michael

It was all good.

Business Self

8/10

Excellent

13 Nov 2025

Mike

We went to the bar at 7:30 on a Friday night and it was closed. It was supposed to be open until 10:00. We were very disappointed.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Liboria

Clean, friendly, great location and lots of amenities

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Yvette

It was very nice and staff was professional

10/10

Exceptional

02 Nov 2025

Shoko

very nice staff and a very comfortable clean room with a balcony.

Leisure Self

10/10

Exceptional

01 Nov 2025

Monica

Everything was great. Very nice and helpful staff. Let us check in early which was very helpful. Had to drive quite a way to a class reunion.
I would stay at the hotel again.
Thank you!

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Dennis

Nice stay all night n all

Business Family

10/10

Exceptional

27 Oct 2025

james

Greeat place and location

Leisure Friends

10/10

Exceptional

27 Oct 2025

Christine

Quick and friendly check in.
Hotel seemed very quiet for a weekend
Bar was not open at 4
Room was spacious, plain and clean
ADA bathroom was huge and easy to maneuver.
Garage was spacious and pretty empty

Leisure Partner

2/10

Poor

25 Oct 2025

Jaime

Didn't get a refund.

Leisure Self

6/10

Pleasant

20 Oct 2025

John

Bedroom was pretty dirty, lots of dust, splashes on mirrors, our room was not cleaned or replenished on second day. Large bedrooms with new carpets and fittings, however hallways smelt like wet carpet.
We complained, nice receptionist gave us fresh towels etc but did not resolve our grievances. Stayed in better motels to be honest.
Attached restaurant and bar closes at 9pm so no food or beverage offerings after that, despite being marketed as a tavern.
Location is great, parking, and recharging your car but at this s price I could not recommend.

Friends_and_family Friends

8/10

Excellent

17 Oct 2025

Hedy

We were there only one night so that we could attend a family event. It satisfied our need for a clean well located and safe
Room.

Partner

10/10

Exceptional

15 Oct 2025

Pat

Clean room, great location

Leisure Family

10/10

Exceptional

12 Oct 2025

Larry

Nothing

Business_and_leisure Partner

10/10

Exceptional

07 Oct 2025

Vadim

quiet place

Leisure Self

6/10

Pleasant

07 Oct 2025

LuAnn

Toll House Hotel Los Gatos

Rooms are very small older hotel that has had some remodeling done. charged a resort fee but the bar was closed there was no restaurant (they say they have dinner service but we were there at 6pm no dinner noted) First night there bar had a private party of about 20 people but the whole bar area was inaccessible the courtyard was closed no breakfast coffee and apples! just what was the resort fee for???

Friends_and_family Family

6/10

Pleasant

04 Oct 2025

Scott

Bar and restaurant were never open. Place needs a complete update. Location and lack of other options is saving hotel.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Kristi

Always feel safe here.

8/10

Excellent

30 Sep 2025

Fallon

Clean room, half bottle of wine given at check-in, room unit for heat/air conditioner was efficient and not loud, comfortable bed and pillows, Loved the outdoor gym.

Leisure Partner

8/10

Excellent

30 Sep 2025

Keith

Great location downtown. Love the outdoor courtyard common area. Free parking is always nice and 10+ EV chargers.

Partner

10/10

Exceptional

29 Sep 2025

Lauren

Everything was awesome

Leisure Partner

8/10

Excellent

26 Sep 2025

Wayne

Good for the price

Business_and_leisure Self

10/10

Exceptional

24 Sep 2025

Sedrick

Great hotel

Loved the hotel and enjoyed sitting out on the deck off my room.

Business

6/10

Pleasant

19 Sep 2025

Sheri

I have stayed at this hotel many times but 3 weeks ago, when staying there for 4 nights, we endured and reported our experience and it fell on deaf ears.
The hotel was hosting to very loud activities on a Friday night AND Saturday night.
Our room was just off the front lobby and these groups of people were so obnoxiously loud that my husband finally went to the front desk wearing his pjs asking for assistance. The guy said he was just getting ready to get off but he would say something, he did NOT.
The following night, same scenario!
My husband finally went to talk to the people gathered outside just two doors down. Clueless! I get it, they were most likely drunk but there’s no way the hotel employees couldn’t hear them and should have acted on the behalf the other guests!
Upon check out we recapped our less than nice experience with the front desk and there was an “I’m sorry you had a bad experience” but nothing beyond that. I was hoping for a manager to reach out but still nothing. I decided to write an honest review. Toll House should have offered much better guest service.

Leisure

10/10

Exceptional

10 Sep 2025

David

The staff were friendly and helpful. Our room was spacious, clean and comfortable. The hotel properly overall was very nice and in very close proximity to restaurants, shopping and nightlife. We will stay again.

Leisure Family

6/10

Pleasant

07 Sep 2025

Elzbeth

It’s old hotel, not clean. Needed to use my sandals to take a shower and walk around the room.

Business_and_leisure Family

8/10

Excellent

04 Sep 2025

Marcelle

The hotel overall was nice and clean and front desk service was excellent. However, our room wasn’t cleaned for 2 days even though it was available for cleaning. Also there’s no restaurant on property, so food options are limited.

Business Family

10/10

Exceptional

03 Sep 2025

Michele

Lovely

10/10

Exceptional

03 Sep 2025

Natalie

Great place we stay here every Labor Day

Leisure Partner

4/10

Poor

02 Sep 2025

Brett

Not the best stay

Booked double queen room for family of 4. Checked in and that room was not available as it was oversold. Placed in a single king room with fold out couch and roll away. Fold out couch has disgusting stain on the mattress. Asked for another roll away. “Sorry, we are out of roll aways.” All of this at 11pm. Total disaster. Front host did the best she could and was friendly.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

lisette

The property was clean and located centrally in the city. There was plenty of restaurants and eating options. I had a great time walking the city with my puppies.

Leisure Pet

6/10

Pleasant

01 Sep 2025

Zina

It was okay

8/10

Excellent

24 Aug 2025

William

We enjoyed our stay here. The location is great, right in downtown with many shops and restaurants.
The room is well appointed with a split bathroom.
The only annoyance was the a/c unit. Loud and the cold air blasts directly on the bed.

Leisure Family

10/10

Exceptional

19 Aug 2025

Seann

Great place with easy access to downtown.

Leisure Partner

6/10

Pleasant

17 Aug 2025

Greg

Dated facilities, cost similar to other high end hotels in the area. Very little staff. Bar costs very high, on a scale of five I’d rate it a two. Until new management and reduced charges I will not return.

Business_and_leisure

4/10

Poor

15 Aug 2025

RALPH

As of 8/15/25, Toll House Hotel's listing on Travelocity and its own website falsely state that the hotel has an on-site restaurant. It doesn't. There are plenty of great eateries within steps of the hotel, but for our own reasons we explicitly requested a hotel with a restaurant. So we canceled after the first night of a planned five-night stay. Staff cheerfully assisted in getting our partial refund from Travelocity. But I suggest you de-list the hotel until they update their property description.

4/10

Poor

10 Aug 2025

Maria

When we got there, we were charged more than what we paid through Expedia only because they offered us two bottles of Water for $50 and the amenities that doesn’t sound like a good property to stay at hidden prices

Leisure Family

10/10

Exceptional

09 Aug 2025

Argin

Thank you

6/10

Pleasant

07 Aug 2025

Joseph

Property is very clean and staff are very friendly. Outside of the hotel being very clean and new, the amenities are very minimal.

Business_and_leisure Family

6/10

Pleasant

04 Aug 2025

Matthew

The property has seen better days, toilet would lean when you sat on it, patio furniture was coming apart, took 2 hours to deliver a crib to the room - all fixable things, but put a damper on an otherwise pleasant experience.

Leisure Family_with_children

6/10

Pleasant

03 Aug 2025

Nahun

Very pleasant experience for the most part. Staff is very helpful and friendly.

Leisure Partner

8/10

Excellent

02 Aug 2025

Dominic

Basic hotel with premium price

Aesthetics of a Holiday Inn - spartan accommodations - plain room - upgraded to a balcony/ problem was view was of water treatment equipment and parking lot -

Partner

4/10

Poor

01 Aug 2025

Matt

Disappointing

Restaurant closed. Construction noise at 5am. \"Celebration of life\" event in the lobby all afternoon/evening

Partner

10/10

Exceptional

27 Jul 2025

Kim

Loved it
Will book here again!

Partner

8/10

Excellent

27 Jul 2025

Lise

Great location, clean

Leisure Family

10/10

Exceptional

24 Jul 2025

Robert

The lack of any kind of breakfast was unexpected.

Business Self

10/10

Exceptional

20 Jul 2025

Ewa

Nice and reasonably placed hotel

Leisure Family

10/10

Exceptional

18 Jul 2025

Krista

The hotel is very convenient to everything. While older, it is well kept up for the most part.

Business

8/10

Excellent

18 Jul 2025

Donna

My friends and I meet in Los Gatos once a year to go have dinner and hang out. We stay at this hotel because of the proximity to everything and the price is reasonable. The only thing the room is lacking is a full length mirror.

Friends

10/10

Exceptional

17 Jul 2025

Augie

Awesome!

Leisure Partner

10/10

Exceptional

15 Jul 2025

Rachael

Great hotel in an excellent location

The hotel was in an excellent location. The room was very clean and the staff were great

Partner

6/10

Pleasant

11 Jul 2025

Jonathan

Staff needs training. Kind of rude and unwelcoming

8/10

Excellent

06 Jul 2025

Eric

Hotel is quiet and comfortable.

Leisure Self

10/10

Exceptional

28 Jun 2025

Renee

Need better contractors for repairs😆

Very enjoyable. Only thing was as I was waking up, I stared at the horrible ceiling patch job in the Sheetrock

Partner

2/10

Poor

24 Jun 2025

Michela

My room was not ready even though I arrived after check-in time. They said it would take 10-15 minutes. An hour later I asked and my room was ready. Magically. Then the power went out which was unfortunate but I got stuck in between emergency doors. I got no help. I walked down three flights of stairs in the dark it was so dangerous. There were no signs no lights no safety measures. It was scary and I almost fell. The doors towards the lobby were closed I had to go out to the street in an alley and then get back to the lobby. By walking around the corner by the trash cans. I have major health issues I have handicap placard but busses were blocking all the handicap spots. The room had a portable AC unit but nobody told me ahead of time. The window was open to have the unit work out the window. The room was on the street - exit of a freeway, it was really loud all night. There is a bar and some sort of truck work going on. It was so loud. I asked to speak to a manager they said they would call me asap it is four days later no manager. I spoke to the front desk they were not helpful. Yet charged me for upgrade. And cleaning crew spoke about me in the hall, I speak spanish. I understood it all. I was told $35 fee waived for waiting an hour but no discounts on bill, not shocked There is supposed to be breakfast/food but restaurant is roped off. I am not sure what the resort fee is for, no AC, no pool, no food, no parking, no working fridge, no nothing. Will never be back!!

Leisure Self

10/10

Exceptional

18 Jun 2025

Jan

Great staff

Leisure Family

10/10

Exceptional

12 Jun 2025

Ralph

Perfect location and within walking distance to all the restaurants and shops!!

Business_and_leisure Family

6/10

Pleasant

12 Jun 2025

Kevin

Hotel was in a nice location and room was fine. Lower star rating because of poor customer service. We had a power outage the morning we checked out and were planning on staying up until check out (to walk around town). We left around 8 am instead due to the outage. When I asked about compensation, the manager just said it was not their fault and there would be no compensation. The response was absent an apology or empathy. That's just basic customer service.

Leisure Family

10/10

Exceptional

10 Jun 2025

Seann

Great rooms with easy access to an amazing downtown with amazing shops and restaurants.

Leisure Partner

10/10

Exceptional

05 Jun 2025

KIM LOAN

They gave me a better room than before.

Business

8/10

Excellent

30 May 2025

Danielle

Needs some updating. There was a gap under my door to my from from the hallway. The bartender was very friendly and the service was great, but the food was not.

Business

10/10

Exceptional

23 May 2025

James

Loved that it’s right in downtown Los Gatos.

Leisure Partner

10/10

Exceptional

28 Apr 2025

Jennifer

Walkable to everywhere in LG

Business Family

10/10

Exceptional

25 Apr 2025

Krista

The hotel was clean and updated. The staff was efficient and knowledgeable. Downtown was walkable and had many options.

Business Self

6/10

Pleasant

21 Apr 2025

Reed

Try somewhere else

Kitchen closed.
Bar closed.
At times it was hard to find staff.
No bedside charging nor outlets.

Friends_and_family Family

8/10

Excellent

12 Apr 2025

William

I wish the bar was open.

Friends_and_family Family

8/10

Excellent

24 Mar 2025

Brian

Close to all the restaurants and shopping

Leisure Partner

10/10

Exceptional

22 Mar 2025

Lori

Upgraded our room. Lovely front desk staff. Room was well appointed

Partner

6/10

Pleasant

09 Mar 2025

Mary Anne

There was nothing outstanding here. Hotel is very much in need of an upgrade as it is dreary and very dull. That being said, it is quiet and clean.

Leisure Partner

10/10

Exceptional

08 Mar 2025

Maelani

Beautiful and spacious. Had a wonderful time here! The breakfast is simple just fyi! bagels, pastries, yogurt, and coffee.

Leisure Partner

8/10

Excellent

03 Mar 2025

Brenda

Very nice property in every way except the room was small amd the bar isnt open on Sundays, the day we arrived, and room drrvice is not offered. Otherwise very nice.

Partner

10/10

Exceptional

28 Feb 2025

Jeremy Yves

Clean and very nice.

Business_and_leisure Family_with_children

8/10

Excellent

24 Feb 2025

Roger

Great place

Business Self

2/10

Poor

23 Feb 2025

Patty

It was safe . But my first night I was up all night with a loud noise in the way !! So mad

Leisure Self

8/10

Excellent

17 Feb 2025

milica

The receptionist both at check in,check out and the bartender were very professional and kind. They made my stay better then expected. Unfortunately I had a bear sleeping next to my room and could hear him snore all night long. I checked out went home and took a nap. It ruined my plans for the day.

Self

10/10

Exceptional

17 Feb 2025

Daniel

Very happy with location. Staff was excellent.

Leisure Self

10/10

Exceptional

07 Feb 2025

Daniel

The grounds were immaculate and the staff was simply outstanding.

Leisure Self

4/10

Poor

06 Feb 2025

Jeff

Surprise! Extra fees at the “Toll House”

I was met with the dreaded resort fee upon checking in. It is amazing how a place like this, which is the most basic of accommodations, feels entitled to a resort fee. Aside from a morning coffee bar there is nothing “resort” about the Toll House. It is rather tired old hotel in need of many updates and a serious boost in water pressure in the rooms. There used to be a decent restaurant but it is now a “tavern” as they call it serving bar food. The housekeeping staff are doing good work on their end but it is hard to keep old things looking new.

Self

8/10

Excellent

05 Feb 2025

Laurel

Very nice and quiet place to stay. Bed was comfy and room clean.
Only negatives were the bathroom tile was slippery and I slipped out of the shower and fell on my back...ouch!
The faucet is set so that the water comes out on the counter or is hard to get your hands under without making a mess.
The door extra lock that I always lock was missing.
Super easy parking!

Business Self

10/10

Exceptional

31 Jan 2025

Pausqualina

Loved it

Beautiful place no complaints

Business