Garner Hotel Liberty Lake, by IHG

United States , Spokane - WA
LIBERTY LAKE, 2327 North Madson Street
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50 reviews shown

10/10

Exceptional

17 May 2026

Kellie

Clean room easy check in/out breakfast from 6-9 coffee and tea available all day love the 24 hour pool and hot tub definitely will stay again

Partner

10/10

Exceptional

05 May 2026

Raul

Pool & hot tub is 24 available 24 hours a day for adults, rooms are big & comfortable, very peaceful.. highly recommend, although the free breakfast was lame …. But still worth the stay …. Just go out for breakfast 😊

Pet

10/10

Exceptional

19 Apr 2026

April

Nice all around good service

10/10

Exceptional

14 Apr 2026

Jaye

A little out-of-the-way from my purpose, but it was a great stay very quiet very safe.

Business

10/10

Exceptional

01 Apr 2026

Laura

The lighting over the bathroom sink is not very bright. Breakfast options limited but the options were good. Staff was awesome! Everything felt clean and fresh. Felt safe!

Family_with_children

10/10

Exceptional

30 Mar 2026

Eric

Breakfast was good

Partner

10/10

Exceptional

28 Mar 2026

Sheri

Room was nice and clean

Family_with_children

8/10

Excellent

26 Mar 2026

Hayley

Good place good price

Partner

8/10

Excellent

16 Mar 2026

Jaye

Everything I needed was attainable and they’re for my use.

Self

10/10

Exceptional

09 Mar 2026

Michelle

lighted parking, decent breakfast. Older hotel with updates. Not the best lighting near sink/vanity for doing makeup-I'd stay again.

Family

10/10

Exceptional

01 Mar 2026

Roger

Room was spotless. Staff were very friendly and we enjoyed our stay.
Thank you!

Family_with_children

10/10

Exceptional

26 Feb 2026

Emily

Very courteous staff and clean room!

10/10

Exceptional

21 Feb 2026

Debbie

Perfect area very clean hotel staff very friendly in nice thank you

Family_with_children

10/10

Exceptional

04 Jan 2026

Samuel

Very clean, very helpful!

10/10

Exceptional

03 Jan 2026

Nicole D

My stay was amazing. The staff was kind and made me comfortable. The room exceeded my needs, hot showers, great tv service and the beds were amazing

10/10

Exceptional

05 Dec 2025

Emily

Very comfortable stay! Loved the coffee machine in the lobby.

Friends_and_family Family

8/10

Excellent

24 Aug 2025

Kari

Clean and freshly redone, comfy beds, very friendly and helpful staff, decent breakfast. My one big complaint, however, is the lighting in the rooms is epicly bad. Florescent lights that are low brightness. Feels like nighttime in the middle of the day it was hard to even do my make-up. Since it's all new, it's surprising they didn't address this.

Leisure Family

10/10

Exceptional

17 Jul 2025

Morgan

Staff went above and beyond. Friendly and very helpful even though there was a lot of good improvements in the facility

8/10

Excellent

15 Jul 2025

George

Property was under an extensive renovation. Nice that the bathroom had an outlet with a night light. That outlet was nearly unusable as it was so close to the mirror. Room was a bit skimpy on outlets for electronic device charging. Nice counter space for bag accessibility. Dining area was small and buffet was cramped. Had to duck under a television screen and lean over the hot waffle iron to get a plate. Service ware was rubbery to be nearly useless. Housekeeping and buffet gal was very nice - desk clerks not so much.

Leisure Partner

6/10

Pleasant

06 Jul 2025

George

Very average in all respects

8/10

Excellent

05 Jul 2025

LINDA

The staff was very friendly and the breakfast was good. The building is under reconstruction, so some areas were messy

Leisure Family

10/10

Exceptional

01 Jul 2025

kaye

Very clean, great staff and nice quiet area! Def stay again!

Business Partner

4/10

Poor

28 Jun 2025

Brett

Nothing listed that the property is under construction till you get there, workers and construction materials blocking front door. Sheet rock and plaster all over floor, working on room directly above mine till 8:00 at night, did not even give me the correct room I asked for, a/c worked poorly, curtain rod to shower pulling out of wall

Business Self

2/10

Poor

24 Jun 2025

Charles

Room not clean and no tv. I guess the tv was broke I don’t understand why I was placed in this room but never again. I’m definitely asking for a refund.

Business Self

10/10

Exceptional

23 Jun 2025

RUSSELL

Great stay

We came from Spokane to do fishing on Liberty Lake, but that night it was raining so we stayed in the room. We watching TV and relaxed on a very comfortable bed. Even the grounds of the hotel is under construction, the room was very comfortable. Even if it wasn't raining outside, I do believe neither one of us would have went fishing...

Partner

2/10

Poor

01 Jun 2025

Christina

Property is currently under construction. The room was filthy, the mattress on the fold out couch was covered in stains, and the breakfast was terrible.

Family

6/10

Pleasant

28 May 2025

Kathy

Property was undergoing renovations. Pool was closed

Leisure Family

4/10

Poor

25 May 2025

William

Under construction. Pool and hot tub not available. No hot water on third floor. When mentioned to staff on the first floor desk, they said their hot water worked fine. We had to heat water in our teapot for use to shave and sponge bathe. We were in room 306. No ice machine available. Breakfast eggs way overcooked and dry. Not worth the price we paid.

Leisure Partner

8/10

Excellent

25 May 2025

Miranda

Property was being renovated, so some things were difficult. Also, I had voicemail on my room phone but there was no guide to help me navigate the phone. The front desk person didn't know what to do, so I had to unplug the phone. Overall, though, we would stay again.

Leisure Partner

4/10

Poor

18 May 2025

Carrie

Under construction, old, smelly

Leisure Partner

2/10

Poor

13 May 2025

angela

Dangerous,Cold,Dirty
The property is under MAJOR construction, they have the Lobby, dining area, pool, jacuzzi, First floor and outside all tore apart! Rooms were poorly decorated, old furniture and not welcoming at all. I did speak to someone in the office about my concerns she was sweet but there was nothing they could do. She said they have been trying to tell Expedia to notate this on their site, but they have yet to do so. She did mention the CEO was there the week before and he had no issues of how the place was operating. If you’re going to have major renovations maybe you should start in one area at a time? Not to mention countless construction workers in and out of the hotel, all day long no place to park. Very, very poor decision.!

Leisure Family

2/10

Poor

13 May 2025

Justin

Under renovation, complete disaster

2/10

Poor

12 May 2025

Nick

This property is under renovation. No amenities are available like pool, hot tub, fitness center. There is no lobby and the entire place reeks of construction dirt and dust. What a mess and no one mentioned this when we booked two days in advance.

2/10

Poor

11 May 2025

Verified traveler

Construction Noise and Bed Bugs

The entire building was under construction; interior and exterior; noisy work from 9a to 5p, including weekends. Pool closed; exercise room closed. Coffee maker was defective; bananas for breakfast were green. and to top it all off: we found bed bugs in our mattress and woke up with multiple bites and swollen arms!

Friends_and_family Family

10/10

Exceptional

11 May 2025

santiago

I like everything i just can’t wait for finish construction

Leisure Family

4/10

Poor

11 May 2025

Verified traveler

Poor to average stay

Quite disappointed in this stay. Renovation going on which isn’t a big deal, we have stayed in places before with renovations but this crew was not even trying to keep it cleaned up. The work crew was disrespectful as they were also staying at the hotel and were very loud outside partying well into the morning hours when people are trying to sleep. When reserving it did disclose that renovations were going on and only during business hours (no problem) and it noted the only areas affected currently were the lobby and front desk. We always get a hotel with a pool so the kids can swim but when we checked in we found out the pool was not accessible at this time. Not happy with our stay and will not stay at this hotel again. Photo attached that shows what areas affected and that they will
Make every effort to minimize noise and disturbance.

Friends_and_family Family

2/10

Poor

06 May 2025

Kyle

Renovation in processs we should of been notified no hot tub

Leisure Family

2/10

Poor

05 May 2025

Nancy

Should of been notified the place was under renovation

Leisure Family

2/10

Poor

05 May 2025

Nancy

We should of been warned they were renovating no hot tub that’s why we stay hot tub I’m done using Expedia this was ridiculous not to have a hot tub should be refunded this place was a mess stayed 3 nights had to go down every day to get new keys kid running check-in was incompetent

Leisure Family

4/10

Poor

04 May 2025

Verified traveler

False advertising!

Not at all as pictured/advertised. Arrived to find hotel in the midst of a remodel- pulling off all the siding. Jack- hammering out concrete floor in lobby, etc. The advertised pool and hot tub were empty. Wallpaper peeling of walls, filthy carpet in hallways. Air con not working in my room. Worn out sheets that wouldn’t stay in place on the bed. Bugs crawling and some dead in the shower. They said I could cancel for free since the pool couldn’t be used. However it was a huge event weekend (Bloomsday race) in Spokane with most hotels all booked and doubled prices (250-350+ $$). The pictures on the internet looked ok and I didn’t need a super fancy room, but this felt like false advertising- total fraud!

Business

8/10

Excellent

23 Apr 2025

Sean

Once they have renovations done itll be a great centralized hotel with two breweries and a spokane style shopping center within mins drive

Business Self

10/10

Exceptional

15 Apr 2025

paul

it was very pleasant, we always have our dog with us, she does very well in motels she is a large dog. but very well behaved and all the staff was very nice, helpful and always had a smile. the breakfast was awesome.

Partner

2/10

Poor

12 Apr 2025

Krista

Go somewhere else

Dog hair all over room, lights didn’t work, comforter was stained. Manager had terrible customer service, she kept repeating herself instead of listening to customers. Housekeeping manager stated they did a walkthrough of room after cleaning, if that’s her opinion of clean- I will never return.

Business

6/10

Pleasant

07 Apr 2025

amanda

The pool was so cold i was a little disappointed in that we had to stay in the hot tub with the kids which was only luke warm. I also found dog food on my floor in my room and a huge sticky puddle. Makes me wonder if my ro ok m even got cleaned. Breakfast and staff were absolutely amazing

Leisure Family_with_children

4/10

Poor

07 Apr 2025

Monica

It was very dirty

Leisure Family

4/10

Poor

07 Apr 2025

Jessie Rose

Rating: ★★☆☆☆ (2/5)
Title: Not Worth It Unless You Desperately Need the Location

We stayed here Saturday night and honestly, this place was rough. The whole hotel felt dirty and neglected. The bathroom walls were peeling and looked like they had moisture damage. especially above the shower where it seemed like mold might be forming. The room doors didn’t even line up properly, like they’d been damaged or warped and never fixed.

Thankfully, the rooms had hard flooring, because if it had been carpet like the rest of the hotel, I probably would've walked out. The hallway carpets and stairwells were disgusting. Stained, dusty, and clearly not cleaned in forever.

There was a tiny sign at the front desk saying “please excuse the dust, we’re renovating,” but trust me—it was way more than just dust. It looked like this place hasn’t had a deep clean in years. Parking sucked too. I like to be able to see my car from my window. They only had very minimal front of the building parking.

We only stayed because it was super close to the gym where our basketball games were. Otherwise, I wouldn’t recommend it. The one decent part was the breakfast it wasn’t anything amazing, but it got the job done.

Leisure Family

6/10

Pleasant

04 Apr 2025

Charles

April 3,2025

Room 302 took 15 minutes for shower to get warm, the temperature never got hot.
The hot tub also was just warm. Ice machine was only working on first floor.
The property was being remodeled hopefully they will address these issues.

2/10

Poor

03 Apr 2025

Jason

Construction going on so it was loud upon arrival, terrible smell in the elevator, mattresses were not clean, mattress covers were old and torn up, shower went from extremely hot to not randomly several times within a short shower. I would not return and in fact left to another hotel.

Leisure Family_with_children

2/10

Poor

01 Apr 2025

Steven

Worst Hotel Stay to Date

This hotel was horrible. We checked in around 7pm to find our hotel room wasn’t cleaned from previous guests. We asked the only gentleman working to please clean our room. He took the trash out, and made the bed with the old bedding. Pillow cases were dirty, and long strands of hair were all in the bedding.

We told him that we were going to get dinner and to please have the room straightened up for us before we return. When we returned, he did have new sheets and pillowcases on the bed, fresh towels etc.

When we arrived back into the room, my wife went to use the toilet and after she flushed, the nastiest substance came up from the bottom of the toilet and stunk up our entire hotel room. We had to tough it out and sleep with the window open, and use the restroom by the lobby downstairs whenever we had to use the restroom.

We left completely unsatisfied and were offered $25 back for compensation. This is completely unacceptable. There were two other families in the lobby complaining about the same issues with their rooms being messy upon check-in.

We will not be back.

Partner

10/10

Exceptional

31 Mar 2025

Melissa

Would stay here again.