MainStay Suites Spokane Valley

6/10

Pleasant

06 May 2026

Kimberlee

WiFi didn’t work. The tub drain was clogged with hair. But staff was nice and the room was clean though a bit worn and dated.

Partner

10/10

Exceptional

26 Apr 2026

Andrew

Had a nice stay and would recommend this place. I will stay here again.

Friends

2/10

Poor

15 Apr 2026

Sadie

We had issues with house keeping. We had to do everything ourselves. Take out trash, ect.

Family_with_children

4/10

Poor

08 Apr 2026

Lisa

As a solo female traveler I prefer to not be in a first floor room and asked to be moved to an upper floor on check-in. My request was refused because the hotel was sold out, even though other guests had not yet arrived. The next day I was again told I could not move my room because the hotel planned to put guests who had not yet arrived in those upper rooms. I was frustrated that this hotel was completely unwilling to alter its room assignments, even when rooms were unoccupied.

Self

10/10

Exceptional

06 Apr 2026

Samantha

Great customer service and location. Room was stocked with all the pots and pans and utensils. Easy extension of stay. This was our second time staying and will stay again!

10/10

Exceptional

03 Apr 2026

Sylvia

clean room

Family_with_children

6/10

Pleasant

23 Mar 2026

Chaussee

This hotel was just kind of average. Not too bad, but nothing special.

8/10

Excellent

21 Mar 2026

Karen

Erin and Robert went above and beyond expectations. I was disappointed that a kettle wasn’t available in a kitchen unit and there were two packages of meat in the fridge when we arrived. Housekeeping should have removed the meat when they cleaned the fridg.

Pet

6/10

Pleasant

17 Mar 2026

Kasey

We had to wait 10 minutes to check in as no one was at the front desk to do so.

Friends

10/10

Exceptional

16 Mar 2026

Lori

Great! Our new go to when visit Spokane Valley

8/10

Excellent

12 Mar 2026

Karla

The gal at the front desk was very pleasant! It could use some updating.

Partner

10/10

Exceptional

06 Mar 2026

Joyce

would have liked a receipt when i checked out. because it was early the staff said they would email my receipt. It's a week today still no receipt!

Friends

10/10

Exceptional

03 Mar 2026

John

Very Good

10/10

Exceptional

22 Feb 2026

jessica

The room was perfect and so clean! There was a pillow that felt like a bunch of fabric just stuffed into a pillow case cover and was pretty lumpy but there were 3 more to choose from.
The only thing I didn't like was that they don't just charge a one-time pet fee like most other hotels do in this area. Instead of being a single $35 for your entire stay, it's $35 every night that you're there! A four day stay cost me almost as much as if I had stayed another two nights!

Pet

10/10

Exceptional

20 Feb 2026

John

I have had a good experience 😜😁 The manager Robert has been great!!

10/10

Exceptional

17 Feb 2026

John

The staff is fantastic in the rooms are clean

Family

6/10

Pleasant

17 Feb 2026

Andrea

The room was clean but not well maintained. Large gouges in the wall from furniture hitting the wall. Nice recliner. Very basic.

Business

10/10

Exceptional

23 Jan 2026

Nicole

Room was great, staff was decent. The assistant manager was phenomenal and caring and had a great sense of humor. Asked about my procedures and was glad to see I made it out okay. Huge thank you to him.

Self

10/10

Exceptional

26 Dec 2025

Pamula

Really nice, helpful staff. Nice facility, great value!

Friends_and_family Family

6/10

Pleasant

17 Dec 2025

Lonnie

We had a super late check in due to travel taking longer than expected. It wasn't too much of a hassle to do that. The lady at the Front Desk said there was a pet fee (which I don't recall being stated up front) of $35 but that they don't usually let cats stay, which is odd since it says they do in their listing. She ultimately let the cat stay. The room was clean & decently setup. The shower floor liner was rusted & not in the best of shape, you could tell that they tried to paint over it in the past. The pillows that they provided were terrible. The bedding they provided was very thin & not the best. The price for a night was cheap, but I likely would not stay here again.

Leisure Partner

4/10

Poor

01 Dec 2025

Carl

Need a remodel

Partner

2/10

Poor

17 Nov 2025

Jacob

Room was disgusting. Hair dryer did not work. WiFi was worse than cell service. Towels seemed dirty and smelled. Water in the shower was slimy and did not get hot. There was a smoke alarm located right above the bed with a BRIGHT flashing light that flashed every 10 seconds. I had to tack up a rag just to stop it from giving me an epileptic seizure. The worst part however, was the smell. The entire room smelt like dirty gym socks. I purchased air freshener to try and mask it but was unsuccessful. Ultimately I decided to leave this room and book elsewhere as it was disintegrating my mental health. Googles rating of the hotel was 2.1 whereas the rating given to me at hotels.com was a 7.9. Complete misrepresentation on hotels.com’s part. I was unable to obtain a refund for the days I did not stay.
When I informed the front desk of the smell she barged into my room and acted like she couldn’t smell a thing. Gaslighting was insane. I also paid a high amount a night for my stay and when I checked the price while I was there it was half the price a night. I feel like I was completely misled by not only the property but the platform(hotels.com) that I use for all my travel. Setting a better example is advice I would give to both entities.

Business

10/10

Exceptional

15 Nov 2025

Kathryn

Very clean. Polite staff

Leisure Partner

6/10

Pleasant

05 Nov 2025

Peter

The hotel was fine.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Farita

Yes

Leisure Family

8/10

Excellent

14 Oct 2025

Lynn R

Very helpful staff

Business Partner

6/10

Pleasant

14 Oct 2025

Maureen

Would stay again

Leisure Family

6/10

Pleasant

10 Oct 2025

marla

Getting run down, the bed was too firm, no regular in-room coffee, receptionists were not customer oriented.

Partner

2/10

Poor

06 Oct 2025

Kria

dirty sheets and broken stove top with a rude front desk staff. only stay here if you want bedbugs and to catch something as the rooms are disgusting. we checked out 20 mins after we checked in. 0/10 recommend

Leisure Partner

6/10

Pleasant

05 Oct 2025

Jill

My room had a horrible stench that didn't relent my entire 3 day stay. Not sure if it was a moldy filter in the AC/heat unit, something in the garbage disposal before I arrived, something in the carpet or something else. I left the bathroom fan and stove fan running every day while I was out and HOURS later when I returned it still smelled awful. The carpet/floor was gross. I always travel with a clean pair or socks that I wear around the room while I am getting ready for bed in the evening and my clean socks were FILTHY after about 20 minutes. I also had a problem with my key card not working when I returned to the hotel every day of my stay accompanied by a long wait in line to get the front desk to fix it. After a long tiring day doing the thing I was in town to do everyday - waiting in line holding armsful of my belongings before I could get into the room was extremely frustrating. Overall - definitely not my favorite hotel stay. Other than those things my stay was adequate. My check-in clerk was friendly and the facility was reasonably quiet and felt safe enough.

8/10

Excellent

05 Oct 2025

Wendy

Door lock above the bolt lock was broken. However I til the desk clerk about it and he put on a new on.

10/10

Exceptional

30 Sep 2025

Charles

Friendly staff, clean rooms, convenient location

Friends_and_family Family

8/10

Excellent

30 Sep 2025

Willis

OK

4/10

Poor

29 Sep 2025

Brittany

I stayed in room 117 and there was much to be left wanting. the bathtub had pubic hair in it, the window sill was caked in dust/dirt. there was a red splatter on the ceiling in the main area and the bathroom wall had many objects that i can only assume were snot wiped on the wall behind the door. i went to Target and purchased cleaning wipes to wipe everything off and headed out first thing in the morning. I wanted to like it so much, it is so close to where I needed and I wanted it to be a new go-to option for travels.

The woman who checked me in was FANTASTIC, she was kind, swift and cheery. She made my night wonderful, even wishing me a Happy Birthday.

Leisure Self

8/10

Excellent

29 Sep 2025

Charles

Clean room, friendly staff, good coffee and a convenient location; surprisingly quiet room even though it is close to I-90

Friends_and_family Family

8/10

Excellent

29 Sep 2025

Brianna

The staff was very kind! Unfortunately, the breakfast options were very limited and processed and the area is not great. The rooms were ok - but good enough for a couple nights on a budget!

Leisure Partner

2/10

Poor

27 Sep 2025

Michael

Room smelled horrible, like vomit.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Martin

Stayed for one night . Establishment was clean and quiet. Staff respectable and helpful.
Save area around hotel . Overall had a good experience.

Business Self

8/10

Excellent

22 Sep 2025

Joshua

Good value for money, and essentially a bare bones pass through hotel. The highlight were the welcoming staff. Both the lady who greeted us on the Saturday night and the man in the morning were both very welcoming.

The room was clean, and the bed comfortable, but there was a slight smoke smell. Quiet room despite being metres from the highway. We had a good experience here.

Leisure Partner

10/10

Exceptional

13 Sep 2025

emily

Clean and modern and comfortable

Leisure

8/10

Excellent

11 Sep 2025

Donna

Good eateries nearby

Leisure Partner

10/10

Exceptional

05 Sep 2025

Kelly

Pleasant Stay

Very nice place to stay for the cost. the bed was comfortable, and the room was nice and clean. Front desk staff were very helpful and nice.

Friends_and_family Family

2/10

Poor

28 Aug 2025

Amit Vasant

worst stay ever/ no cleaning for 10 days

2/10

Poor

27 Aug 2025

Zane

We had stayed at this hotel many times when it was the My Place Hotel and loved it. Sadly, this time we felt unsafe, our room smelled horribly and we had a package stolen. The manager claims it was picked up/returned to UPS three days after it was delivered (and two days before our arrival) but the driver has stated he never went to pick up the package once he delivered it three days prior. UPS still does not have the package 10 days later.The room smelled horribly and the manager treated us with complete and utter disrespect. We did call the hotel ahead of time to ask if we could send a package and were told yes that would be no problem. The manager then claimed they only accept packages if you are in the hotel that day, which we were never told and our package arrived five days before our arrival. It was a 1.4lb box. The manager refused to help us (if the package was picked up UPS would have given him a receipt) and even the front end staff didn't know about this policy of not holding a package for a few days until we arrive. It is unfortunate that such a great hotel has turned into something so bad. We would still like to know where our items are.

Leisure Family

6/10

Pleasant

25 Aug 2025

Tonie

First room we got had such a horrific smell that we had to switch rooms. Staff kindly moved us. Sheets were dirty in both rooms. No one came to change so we got clean sheets & did it ourselves. Stained carpets throughout. Edges of cabinetry were peeling. Enjoyed the 24-hour coffee. Road noise was pretty bad. Lobby bathroom out of order. No housekeeping until you check out & none responded when requested. I’ve stayed in worse. Staff was very nice & doing their best.

Leisure Family

4/10

Poor

24 Aug 2025

Leslie

Room smelled like a wet dog, couldn’t check in till 1500, shower soaps were empty, no bottle water available for sale in lobby,

6/10

Pleasant

12 Aug 2025

DaLona

No breakfast option

Leisure Family_with_children

4/10

Poor

10 Aug 2025

Victoria

Highly disappointed and disgusted 😔

The initial front desk attendant wasn't the friendliest . You can immediately smell a foul smell once you reached the hallway. The room did not smell good either. There were a ridiculous amount of patched up areas throughout the room from someone or something punching through the walls which included the shower. Damage everywhere! The pillowcases had black smudge stains on it. The headboard wasn't wiped. It had smudges all over. The ironing board looked disgusting. It should be burned and thrown away. The bed and pillows were awful. You can smell whatever was being cooked seep into your room. The frame creaked like it was gonna collapse at any moment. I don't know how this hotel it ranked so high on hotel.com. I stayed here years ago when it was new so it was fine. But I wish I researched google or another website. Highly disappointed overall. This place been through some stuff.

Friends_and_family Family

4/10

Poor

08 Aug 2025

Jaime

My door had obviously been pried open with a crowbar or something else. There were a lot of scary-looking customers. The furniture was in poor repair. The lobby staff were far more interested in chatting with friends than maintaining a professional environment. Overall a poor offering for the relatively high price.

Leisure Family

8/10

Excellent

07 Aug 2025

Verified traveler

Ok for 1 night

Pillows were too thick. Freeway noise. Was just OK place to stay but the price was good.

Partner

10/10

Exceptional

06 Aug 2025

Miguel

Absolutely an amazing service by the staff
Robert Hernandez was very friendly and professional we definitely will come back to stay thank you so much for everything

Business_and_leisure Family

10/10

Exceptional

04 Aug 2025

Sam

We had a great stay! Clean and very nice staff!

Business Partner

2/10

Poor

04 Aug 2025

Jill

Upon entering the hotel it smells strongly of cigarette smoke. The floors are filthy in the hallways . It does not appear to be a safe environment for women and children and is more for transient lifestyles. I do not recommend this hotel for families.

Leisure Self

6/10

Pleasant

03 Aug 2025

Tonie

Our bathroom sink was backed up. I reported it to the front desk and it was never fixed. Stayed 3 days and I asked for clean towels that I never received.

Business

2/10

Poor

30 Jul 2025

Todd

This was without a doubt the worst hotel I’ve ever been to. We left after they tried to move us to a second room that literally smelled like dead rotten fish. The first room had black stains on the sheets, pillow cases and comforter. The trim on the wall was coming off and the carpet had stains. It was an absolutely disgusting experience. We decided driving 5 hours through the night home would be a better than staying at this hotel.
The front desk worker did try, but you could tell she was at a loss of words after she looked at both of the rooms she gave us. She seemed shocked at how bad these rooms were.
Oh, and the key card machine would not work and it took her about 15 times to find a key that worked. She was nice though and did apologize for the inconvenience. It was obviously not her fault.

Leisure Family

4/10

Poor

28 Jul 2025

Ashley

Staff were helpful but not as clean as it looked in photos

8/10

Excellent

21 Jul 2025

Ryan

Very clean

Clean and decent for the price point. There was audible road noise from the freeway, but it was more of a white noise hum, which I am able to sleep thorough. If you're used to complete silence, you might have a hard time sleeping.

Business

10/10

Exceptional

18 Jul 2025

Mary

It was a convenient location for us at the time with easy access to the freeway. Our room was quiet but there was a smell that was off putting as though someone has vomited on the carpeting and even though it was cleaned, still had a smell.

10/10

Exceptional

18 Jul 2025

Mindy

It was a great location close to the activities I had planned for the weekend. Staff is friendly and helpful.

Leisure Friends

8/10

Excellent

15 Jul 2025

Mary

Clean and comfortable

This was part of a longer trip, and were able to get in a night earlier than planned, due to a horrible hotel the night before.

Friends_and_family Friends

10/10

Exceptional

14 Jul 2025

Terri

Ot was super clean, a little beat up as far as desk/furniture but our room was clean and bes was comfortable.

6/10

Pleasant

13 Jul 2025

Denis and Debbie

Good location near Valley Mall. However, you did get a lot of freeway noise inside the room. I was only there 1 night and it served its purpose, however, I will not stay again. Pillows are really terrible. Stuffing is all clumps and bumps. The cleaning solution in the bathroom for me had an off-putting smell. Location was what I needed. Staff was very nice.

10/10

Exceptional

10 Jul 2025

melissa

Nice hotel and affordable, clean and friendly service

Leisure Family

6/10

Pleasant

08 Jul 2025

Jazmin

It was fine but the toilet had issues, the bathroom in the lobby was a mess and that toilet was broken, and our bedroom curtains were broken. The front desk lady was very kind and helped where she could. Definitely wouldn't want to do an extended stay there.

Leisure Family_with_children

6/10

Pleasant

07 Jul 2025

Ralitsa

Great staff. The kitchen sink had a leak and the bathroom toilet paper holder wasn’t installed. The night stand was rather worn out too.

Business Family

10/10

Exceptional

05 Jul 2025

Sadie

Beds were really comfortable, lots of space, clean, only complaint is that housekeeping didn’t come in the entire week we were there, although we did try to get them to - but we loved it and already booked our next trip there!

Leisure Family_with_children

8/10

Excellent

29 Jun 2025

Kylan

It was clean and affordable. Bare bones if you want to save over other nearby options.

Business Self

10/10

Exceptional

23 Jun 2025

Audrey

The gal in the evening was so sweet, I can't remember her name, but she was going through some medical challenges and still a delight. The day guy manager not so much. I told him every time I put a paper cut in the microwave it starts burning. He told me you shouldn't do that. Get another cup. There were no other cups, but I have never heard of not putting a paper plate with your food in the microwave as I have been my entire life. He seemed to care less about the burning.

Business_and_leisure Pet

4/10

Poor

22 Jun 2025

M Gail

Our toilet did not flush. We called desk around 9:30. No one came. My husband went down to get a plunger. Much effort on our part, with some clearing. But it did not work through night. We realized we could use public restroom on main floor in morning. Yikes. We were told this room had had that problem repeatedly. They should not have rented us this room.

10/10

Exceptional

22 Jun 2025

Giovanna

Great stay!

10/10

Exceptional

20 Jun 2025

Andy

Very unique places

Business Self

10/10

Exceptional

17 Jun 2025

Melodi

Great staff. Very quiet, we couldn't even hear the freeway next to us.

8/10

Excellent

16 Jun 2025

Tammy

Day auditor Stacy is GREAT, Best personality and customer service! Room had a mildew smell. The General bathroom had no hand-soap or TP. No creamer for coffee bar.

Leisure Friends

8/10

Excellent

16 Jun 2025

Douglas

CONVIENANT

8/10

Excellent

11 Jun 2025

Douglas

Nice stay

Partner

8/10

Excellent

01 Jun 2025

Cory

Nice place, especially for the price. Staff was wonderful, super friendly and helpful.

The whole building could use some TLC. But it was clean and comfortable.

4/10

Poor

12 May 2025

Verified traveler

Never again

At checkin we were told no breakfast included and coffee only offered in lobby. Went to room and found coffee packs and upon further hunting in cupboards found a mini coffee maker. There were pots and pans and a couple of plates but no utencils or dish soap. Vacuuming was done poorly as we found plastic from a pack of new socks at the side of the bed. This hotel takes pets but unfortunately has carpeting in the living area. The receptionist had no idea where a market was but we found one 5 minutes away. And, last, this hotel is right off the freeway and very noisy.

Partner

4/10

Poor

29 Apr 2025

Alanna

PLEASE KNOW THEY WILL ASK FOR A $100 CASH DEPOSIT IF YOU BOOK 3RD PARTY.

The room is okay. It hasn't been fully cleaned this room has a kitchenette and there are onion skins on the floor. I went to put down the blinds and the pull chain is rusty and got rust all over my hands. The safety door lock is broken luckily I had something I could put into it to make it functional. If you have the choice to say somewhere else in this area you should

Business Self

8/10

Excellent

29 Apr 2025

Andrew

There was a little drip of food stuff left on the stove and the vinyl floor was slippery. Other than that everything was perfect!!!

Business Partner

6/10

Pleasant

22 Apr 2025

Evelyn

My shower was broken the knob was broken before we got there and instead of moving me to another room they just give me a wrench to turn it off.

2/10

Poor

18 Apr 2025

Connie

We were not able to get a receipt. We were told it would be emailed and never was. We reserved two rooms. One was filthy after being moved because of a broken toilet. The other one was clean but with few towels.

Leisure Pet

8/10

Excellent

18 Apr 2025

Smitty

Pleasant experience. Comfortable room and bed. Off putting odor in the hallway.

Business Self

2/10

Poor

09 Apr 2025

Verified traveler

Bad stay

Dirty no hot water. Tried to change rooms but couldn’t. Asked for room service no one showed up. Smelled like trash in hallways. Didn’t clean bathrooms. Asked for TP and they gave use paper towels. Didn’t have extra toilet paper.

Friends_and_family Family

8/10

Excellent

02 Apr 2025

Jenny

Very clean hotel in a great area!

Business

4/10

Poor

31 Mar 2025

Cecelia

The good - location was fine and close to restaurants and shopping.

The rest was pretty bad - it’s not clean. It’s very loud. Cleaning crew tried to come in the room the second morning even tho the DND sign was up. The front desk staff was oddly pushy about check-out (it was 9:30a, we were taking our luggage out but not ready to check out yet.) The rooms are in terrible disrepair. The walls are super thin so it’s very noisy. The hotel smells bad. The price to stay was low, but even for the price, this was pretty terrible. Absolutely do not recommend.

Leisure Family

2/10

Poor

30 Mar 2025

Marcy

It could be nice but not clean! Noisy

Family

10/10

Exceptional

30 Mar 2025

Keith

We traveled 3 hrs to the area for a wedding. I requested early check in so we could freshen up and change but was told we couldn’t because the hotel was fully booked the previous night so they couldn’t guarantee a clean room. So we made other arrangements.
When we arrived at the usual check in time the room we were given wasn’t clean. There was debris and a hair band on the floor, toothpaste splatters on the mirror and food residue on the table. When I reported the issue to the front desk, the receptionist didn’t offer to put us in a different room. She said she’d make a note of it and said she was sorry for our inconvenience.

Leisure Family

10/10

Exceptional

25 Mar 2025

Samantha

This property was clean, updated, and located close to all amenities. Great value!

8/10

Excellent

25 Mar 2025

Leslie

This hotel was great for my child and myself traveling for sports. It was conveniently located off I-90, close to restaurants and shopping. The property was clean and in decent condition. It was a quiet area of Spokane Valley. The little kitchenette was great, except there were not any pots, silverware, etc available. I'm glad we didn't plan on using the cooktop, or we would have had to make a run to Walmart to buy our own cookware. Tip for the hotel: spring for better toilet paper. This was quite possibly the worst toilet paper I've ever used. It was thinner than RV toilet paper. If you're looking for a hotel with a bunch of amenities, this isn't your spot. It's a clean, affordable room.

Leisure Family

8/10

Excellent

18 Mar 2025

Susan

I have couple of remarks to make. Road signage was poor. I passed the hotel because the signage was on the side of the building, which was not very visible from the road, especially in rush hour traffic. The light is the room was not focalized. Ceiling lights were one circuit except for the bathroom and a bedside lamp. I did not need the light in the kitchen area. It was a waste of energy. There were no ports to charge electronics without one carrying a special one to plug into a wall outlet. I was pleased to see the many electrical wall outlets. I didn't realize until I left the area, the clerk did not give me a copy of my receipt when I check-out in the morning around 9 AM. I did have trouble turning on the water tap in the showers for hot water which was minimal. The beds were very comfortable.

Friends_and_family Family

10/10

Exceptional

08 Mar 2025

Cheryl

love having a suite wihout paying for a suite.

Business Self

8/10

Excellent

07 Mar 2025

Robert

Friendly staff, no ice machine, good value but no frills

Leisure Partner

8/10

Excellent

26 Dec 2024

Andy

It was averge hotel and has kitchen units

Business

8/10

Excellent

15 Dec 2024

Cheryl

.

Leisure Family

10/10

Exceptional

06 Dec 2024

Joseph

We had a great stay! Erin was very friendly and helpful, and the manager went above and beyond to help with a booking issue. Thanks!

Leisure Pet

10/10

Exceptional

01 Dec 2024

Douglas

Really personable staff. Vèry clean and comfortable.

Leisure Pet

10/10

Exceptional

29 Nov 2024

Jennifer

Almost like a little studio. Chill. Kinda noisy with nearby traffic but otherwise great for the price.

10/10

Exceptional

23 Nov 2024

david

Easy on off freeway

Leisure Family

10/10

Exceptional

14 Nov 2024

Elizabeth

We had an easy one night stay!

Leisure Family

2/10

Poor

14 Nov 2024

Suzie

When we checked in the lady was great polite and knowledgeable. We had to check out a day early went up front in morning to do so and the lady up front had know idea how to check us out and had a piece of paper and scribbled our name and said she would have to call her manager take care of it which was not reassuring that im getting a refund back . The party that was with us paid cash plus had a deposit to pay and was told they had no cash to refund them back . Even the deposit they were supposed to get back after check out .not good. We will not be back

Business