Name: Occidental Jandía Playa
Address: Sancho Panza, s/n. Urbanización Playa del Jable, JandÍa, PÁjara, 35625, ES

10/10

Exceptional

07 Jul 2026

Molly

This hotel was so much bigger and better than I expected. What we paid did not reflect how amazing this holiday was. Absolute bargain. The spa is great and all the staff are so lovely. The kind man at reception who helped us when my friend hurt her ankle and arranged transport for us ❤️ the food was fabulous and was different everyday. Something for everyone. Couldn’t be happier with our holiday!

Friends

10/10

Exceptional

07 Jul 2026

Lisa

A fantastic relaxing break in beautiful Jandia.
The food is exceptional, amenities are good but the rooms, whilst spacious are tired and dated. This didn’t take away from a brilliant break. We had a lovely time

Family

10/10

Exceptional

03 May 2026

Verified traveler

A beautiful, massive and luxurious hotel and resort!
You're spoilt for choice when it comes to food, desserts and drinks, which are all delicious!!!
Lots of different activities to do!!
Great quiet location in the south of the island!

If you're a party animal and want to go club hopping, this island is not for you.

Have fun!! I did!!

Thanks to all the staff at the hotel!!

Partner

4/10

Poor

09 Apr 2026

Suzanne

Aging property that is far from the airport. (1 & 1/2 hours in 135 euro taxi ride) Staff were mostly nice and helpful. The food is fine but repetitive- same thing over and over. Easy walk down the hill to the beach and a grocery store. Massages and facials at the on site independent spa were wonderful.

Partner

6/10

Pleasant

08 Mar 2026

Shana

Lovely wait and room staff

8/10

Excellent

11 Feb 2026

Sandra

The hotel had plenty of amenities and the staff were very helpful and great. Especially Jimmy on reception and Cocca and Lorenzo on the entertainment. The food was plentiful and varied.
However the tiles around the pool area and in the pool need attention. Also tea and coffee in the rooms with a kettle would be ideal. Otherwise a great holiday

6/10

Pleasant

24 Jan 2026

Rositsa

We upgraded our stay, but it some of the upgrade figures never materialised, even after highlighting this to reception staff, which were rather ignorant. Housekeeping staff were very nice and friendly, big thank you to them. Bar and restaurant staff were hit and miss, some of them were very good, others were not really interested in their job. Overall we had a good time and considering to return.

Leisure Friends

8/10

Excellent

13 Aug 2025

Anna Ewa

I like the location, facilities, gardens. Walkable distance to shopping. Bus stop nearby to getto Moro Jable. Very close to amazing beach!!!

Leisure Self

4/10

Poor

04 Aug 2025

Marian

This hotel is not 4*:not close to the beach, has awful food and drinks and is in desperate need of an upgrade.
The family room is in desperate need of renovation since it's very old and outdated .Unfortunately,the cleaning was also extremely poorly done,with cockroaches near the bed and in one of the two bathrooms ,the doors were extremely unkept and the machine where we would insert our card was rusty.The food lacked variety,we almost ate the same thing every day and the drinks were cheap and diluted.

Friends_and_family Family

8/10

Excellent

31 May 2025

Jennifer

Enjoyable stay

It was a birthday weekend for my husband and was very enjoyable. We particularly appreciated the gift the hotel delivered to our room for him.

Partner

8/10

Excellent

14 May 2025

Roopali

A great stay in Fuerteventura

8/10

Excellent

17 Apr 2025

Carl

Canaries

Good value stay. We drove down from the airport which was very easy. Great walks along the beach.

Partner

10/10

Exceptional

05 Apr 2025

Jekaterina

Friendly staff, great dinner options . Alot of facilities around hotel . Near by beach and shopping area . Amazing view . Very satisfied with my stay with children.

Leisure Family_with_children

8/10

Excellent

15 Mar 2025

paul

Outdated

Nice hotel but needs updating

Self

10/10

Exceptional

13 Feb 2025

Verified traveler

Feb 25 week away with friends

Lovely hotel. All areas very clean. Landscaping was great, lots of cacti. Massive choice of food for all meals although as others have said it is not very hot. There are microwaves dotted about so you can re-heat soup or porridge. The snack bar is good for lunch. We visited first week of February and found the pools a bit cool. Spa area is good and was very quiet. We paid 19 euros for 4 hours,no treatments. There is a lot of walking as the complex is very spread out, there are also lots of steps. We were in block 8, at the bottom of the property but closest to the gate. it's probably a very different 'vibe' in spring and summer, but was quiet when we were there, entertainment and bars all closed by 11.30pm. Entertainment a bit hit and miss. Check in was quite long even though we had completed a lot of it online prior to arrival. Reception staff were good with ordering taxis, sorting problems. Rooms were very clean, nice and big with sea view balconies. Showers/hot water excellent. There is a safe in the room (payable at reception) Pool towels require a 10 euro deposit per towel, the process is very long winded!. You pay cash at reception and get a plastic card, take the card to the towel man and get the towel. They are not exchanged everyday for clean/dry towels. When you leave, take the towel back to towel man, get your plastic card, take that and the paperwork (given to you originally at reception) back to reception and they give you the cash back.

Friends_and_family Friends

10/10

Exceptional

09 Jan 2025

H

Friendly, hardworking staff. Excellent facilities. Good choice of food

Leisure Partner

8/10

Excellent

07 Sep 2024

Georgia

entertainment was not good at all

Leisure Partner

10/10

Exceptional

30 Jun 2024

Sarah

Great location, beautiful grounds. Everything was very well maintained, food was excellent and the activities and games each day were so much fun! Shout out to Nestor who was one of the activity staff with great energy and helped make each game we played enjoyable and funny!

Leisure Partner

8/10

Excellent

10 Jun 2024

Verified traveler

Nice hotel with huge pool area

Nice huge hotel with a nice view from Morro Jable Bay. A bit noisy as loads of activities on, so if you are a light sleeper, make sure to request a quieter room.

Partner

6/10

Pleasant

21 May 2024

James

Food was good. Hotel was good if you wanted a swimming pool holiday although the 2 pools and loungers would not be enough for all the guests. The beach is large and sandy but is a long walk down hill from the hotel, you can walk through the hotel down to the beach and then use an elevator into a partly abandoned shopping area passed a under road tunnel used by drug addicts with their discards, graffiti youre not welcome with finger.

Leisure Family

6/10

Pleasant

20 Apr 2024

Gerry

Good:
Location
View

Not so good:
Wifi slow and difficult to connect to
Extra charge for safe
Little variation in food
Not enough sunbeds round pool - allowed people to reserve them with towels from early on
Aircon a bit weak
Gym equip needs a refurb

Leisure Family

10/10

Exceptional

11 Apr 2024

Karen

Lovely hotel - 100% would go back

Beautiful setting, pools gorgeous, clean comfortable rooms. Food excellent and friendly staff. Entertainers put a lot of effort into the entertainment they provide. Would definitely come back to this hotel in travelling to the south of Fuerteventura again.

Friends_and_family Family

10/10

Exceptional

17 Jan 2024

Donna

Brilliant

Would deffo go back - everything good and with half board included v good value. WiFi was hit and miss

Partner

8/10

Excellent

22 Oct 2023

Meng

Great hotel, close to a great beach.

Leisure Family_with_children

8/10

Excellent

18 Apr 2023

Lee

Good beach front location, great staff.

Leisure Family

10/10

Exceptional

14 Apr 2023

Helen

Just go

Second visit after we walked out of sbh property at Costa calma,excellent as always,lovely warm heated pool for kids,good food and drink.book sea view room if available,excellent beach

Friends_and_family Family

10/10

Exceptional

27 Jan 2023

Yani

This is our second time in the hotel. We love this place. Definitely coming back. The staff are amazing, kind , polite, friendly. The hotel is so clean.

Leisure Partner

6/10

Pleasant

11 Jan 2023

christopher

Nice room, dreadful staff

The staff are mostly hostile and inefficient. The person who checked me in was not very welcoming or willing to help. I arrived in the hours of darkness and had to ask another member of staff where to find my room on the sprawling complex. Two female members of the restaurant staff one evening accused me of avoiding paying for a soft drink. I pointed out that they had no evidence of this and that the fault lay with them not clearing the table from previous guest use. I explained this to the restaurant manager who seemed uninterested and was unapologetic. My request for a high floor room was ignored and I was given the middle floor of a three storey building. the room however was lovely. Very spacious including the wardrobes. There was an easy to operate safe, large tv with BBC 1,2 and 4 and itv, the bathroom was showroom size with lots of space around the basin, bidet and bath that had a marble seating area beside. Sliding doors on balconies and stone tiled floors throughout, so some noise hazards if faced with inconsiderate neighbours! Balconies are not private as they have wooden lattices either side. A 1.5 litre bottle of water is provided each day of housekeeping. Two fans are in the room, a ceiling rotary and one in a sealed unit. Dinner in the restaurant had a superb selection of offerings whilst breakfast was fairly standard with hard overcooked bacon. Some pleasant and sociable chefs. On site there is a small gym and pools on two different levels.

Self

10/10

Exceptional

29 Oct 2022

simon

Seventh time just like a comfy pair of slippers

You cannot go far wrong here. If you want heat, sun, a sun bed, good food without the fancy fanfare you cannot go wrong here. This is our 7th time at the hotel. Now.. nothings changed but it needs to. Not going overboard but simple refinements are needed, comfy sofas, strict rules on where to smoke, better lighting of a night time & acoustic panels in the dining hall to lessen the noise. The sister hotel the ‘Mar’ up the hill has been really spruced up and the outside music arena and bar looked perfect. The theatre here was a bit of a misfit it’s too low in ceiling height & should be outside. There should be a better way of disposing of cups & the rooms UK tv stations could be increased as it’s nice to relax in your room. The hotel is nothing extraordinary but it’s like your slippers or favourite jumper.. comfy.. well worn.. not fashionable.. and one you can have no issue staying at. The area is awful! The beautiful crystal blue sea and power sands.. ohh you will but don’t come as I don’t want to see it populated too much more! …. Jandia the canaries hidden secret!

Friends_and_family Family

6/10

Pleasant

20 Aug 2022

J

Pick another hotel

The food was good in the main hall but in the snack bar flies everywhere... Needs some sort of air con tho keep the flies off the food!
The reception staff let the team down whilst cleaning staff were superb.
All inclusive doesn't include the putting green!
When my son was sick in his room they wouldn't let me take a bottle of wine to stay in the room with him so couldn't enjoy the all inclusive facilities for 2 days.
I like a cigar now and again but there are no adequate smoking facilitiesonly standing next to a bin in the sun.
I'm a resident in Spain but they wouldn't give me residensia discount!

Friends_and_family Family

10/10

Exceptional

15 May 2022

Iwona Antonina

Everything excellent! One of the best Family hotels which I have visited so far.

Leisure Family

10/10

Exceptional

07 Mar 2022

Josh

Ok

Brilliant hotel, was a shame about parking and the rooms could do with a lick of paint

Partner

4/10

Poor

25 Jan 2022

Maina

Property is beautiful but very poorly maintained in all services. Needs improvement in food, drinks, entertainment, cleaning services and more friendlier stuff.

Leisure Family

10/10

Exceptional

11 May 2021

Gillian

Excellent weekend

There was a large group of us for a birthday celebration we had a lovely stay the rooms we were in were excellent with gorgeous outside space. Thanks to Gary from reception for all your help in making our stay great 👍

Friends_and_family Friends

6/10

Pleasant

22 Nov 2020

Verified traveler

Writer places to stay but seen much worse

Would not class it as a 4 star main lobby is very nice and perhaps the main rooms are good. The out building rooms are somewhat dated and the Aircon is old, noisy and does not work very well. Pool area and staff are amazing. There was plenty of food but most of the time is was warm at best. Maybe is was down to the pandamic I'm not sure but personally I wouldnt go back to this hotel. However I did enjoy the break.given the current state of the world.

Partner

6/10

Pleasant

06 Jul 2020

Liam

Disappointing for a 4 star hotel!

We are a couple who know what we like. We won’t go for less than 4 star and we will always do our research to find the best possible property.

I had contacted the hotel in advance to check the hotel definitely had a working fridge in the room as per the description as my girlfriend has to keep medication cold. I was told yes.

When we arrived at the property there was a distinct lack of care and interest in our stay and I was given attitude because I asked to carry a silly green bracelet that you must wear in the hotel (ridiculous!). We then went to our room and the hallway had no lights making it pitch black. The room itself was outdated and was generally rundown and needing some TLC. For example broken bits of door from use, cracked floor tiles and more. We discovered that the fridge did not work and the AC did not work either. It took the hotel hours to fix the the issues and they refused to simply change our room and gave me attitude about it. The next day our door would not open in the room, it resulted in a member of staff climbing from the next balcony into our room. A cleaner also left a dirty bathroom cleaning cloth in our room! (Unacceptable at any time but especially during COVID. For compensation, I asked to simply have 2 hours late checkout and I was given attitude and told it would be €15. That really was the last straw.

I wanted to like this hotel as my family and I used to stay at Occidentals when I was younger.

RUDE & BAD CONDITION HOTEL

AVOID!

Partner

8/10

Excellent

16 Mar 2020

Verified traveler

I was here with two of my friends for 4 nights. The area of the hotel is pleasant and surrounded by wild beach. The hotel itself is very nice with two lovely pools and a lovely chill out area. We were given a lovely room for three with a nice view. Nevertheless, the service at the check-in was not up to standard, the receptionist was unpleasant when we were asking for the details of the Half board service as we were not aware that drinks (water and non alcoholic beverages ) were not included for dinner. It was not a nice welcome to the hotel. However all the other staffs were very welcoming and made our trip comfortable.

Friends_and_family Friends

10/10

Exceptional

06 Feb 2020

Susan

Very pleased Thanks

Very large hotel with lots of different areas. Food excellent. Pool aerobics ect very good 3 different pools 1 heated. Very comfortable bed. Short walk to beach. Good value

Partner

8/10

Excellent

27 Jan 2020

zbig

The buildings on the lower levels have a long way up to all inclusive bars and to restaurants. Generally it is not a hotel for people who have problems with their legs due to the difference in height levels

Leisure Family

10/10

Exceptional

25 Jan 2020

Verified traveler

Was very clean and tidy, staff very friendly. Food was good.

Leisure Partner

10/10

Exceptional

11 Dec 2019

Verified traveler

nice stay

Very good resort. Looked after very well. Will be back defiantly

Friends_and_family Friends

10/10

Exceptional

31 Oct 2019

CS

There was a good variety of bar areas to pick from and plenty of outside space either sat at a table for a drink/snack or around the pool. Sun loungers we’re available any time of day without the early morning scramble you usually see. A very good family orientated resort within easy walking distance to the beach. A bit of a tidy up around the pool areas wouldn’t go amiss as a few tiles both in and around the pool were missing or broken but this would not put me off going back.

Leisure Family

10/10

Exceptional

03 Oct 2019

MARK

Pleasant 5th visit

This was our 5th visit to this hotel over a 10 year span making use of the Tesco Clubcard voucher discounts.
Whilst the bedroom we were in this time is dated it could not be faulted for cleanliness or comfort of the bed itself.
The entire hotel, and it is huge, is well maintained, clean and tidy.
The food is typical buffet fare but well presented and plentiful.
The beaches were stunning and a walk to the highest point on the island La Zarza with its view over Cofete and both coasts recommended. It is a long 3hr walk, tough towards the final summit, but well worth it. The start can be reached by following the road up the hill from the main hotel entrance.
Overall we had a pleasant short break and would visit again.

Partner

10/10

Exceptional

29 Sep 2019

Verified traveler

The property was massive,so many pools,the food was amazing,always something new.
The view was absolutely gorgeous. The only thing they should working on is the lift system and so many stairs, which is really hard for an older person.

Leisure Family

10/10

Exceptional

27 Sep 2019

Verified traveler

Absolutely everything, lovely people, good food, great location, clean and comfortable.

Leisure Self

10/10

Exceptional

04 Aug 2019

simon

Like a comfy pair of shoes!

Fifth visit to the Jandia Playa. In short it does exactly what it says on the tin. In essence, not the plush gold dripping palace, then again not the grotty hole you wish you had avoided. Treat this hotel like your most comfy pair of shoes! Does the job, not the ultimate in design, gets you on your way & won’t let you down. Add in minor improvements on the way and it’s something if you look at it for what it is, you will appreciate the value over the years.

Few pointers: Beds THE most comfortable ever.
Views from main building - amazing.
Food - plentiful, yes repetitive, but clean & you will not starve!
Drink - it’s there & you can enjoy without going overboard.
Entertainment- good, but if the management put a glitter disco ball in the lobby area where live singers were & dimmed the lighting believe me they would have all nationalities up dancing! Missing a trick there Barcelo!

Pool beds - this a problem, up at 7, grwb your bed, clear off for 3-4 hours then return, this isn’t good enough, time to sort this problem out.

Put that aside & full credit to the whole team!

Friends_and_family Family

8/10

Excellent

20 Jul 2019

Verified traveler

Choice of food was limited throughout the stay and quality was average

Leisure Partner

6/10

Pleasant

09 Jul 2019

Verified traveler

Overall our stay at Occidental Jandia Playa was okay, however there are a few issues which need to be highlighted:

1) The staff (especially reception) are not particularly friendly and could do with a lesson in customer service. Also one of the cleaners had stolen cigarettes from our room and smoked them INSIDE our room thinking we wouldn't notice (the room stank of cigarettes when we returned).

2) The food was disappointing and unsanitary. There were flies everywhere in the food and they recycled a lot of the main dishes. I understand that there isn't too much variety with the food considering the price we paid for all inclusive, however the flies and unsanitary conditions really killed our appetites. Also saw a lot of the hotel residents stick their dirty hands to fondues and so forth. Disgusting.

3) This is a minor issue and only want to mention this to allow the hotel to make positive changes: They need to stop using plastic for everything! The food had plastic sticks for serving, all drinks were served in plastic containers and the mess after the day by the pool was awful. I also found broken plastic in my food on the first night arriving.. I'm sure this is a problem in most hotels in the world, just made me sad that so much resources are being wasted.

Overall, we did enjoy our time, the above needed to be mentioned. I'm sure if you're looking for a sunny holiday by the pool, you generally won't be disappointed.

Leisure Partner

10/10

Exceptional

29 Apr 2019

Emilio

The adults only part of the hotel and the restaurant \"El patio Canario\"

Leisure Partner

10/10

Exceptional

04 Apr 2019

Verified traveler

The staff here are brilliant. Especially the kids entertainers. Every night the disco for kids was well appreciated by our three year old. Followed by a great show to keep us all laughing. The poodle are fine and the food although a bit same same was fine considering it was all inclusive.
The beach is only five minutes away and is stunning.

Leisure Family_with_children

4/10

Poor

25 Feb 2019

Verified traveler

The staff were excellent and on the day of check in at the reception -very welcoming and friendly staff.
The facilties were ok but could have done more with heated pool and the Gym facility is so small , it has more equipmenst in the small room and hardly few people could fit in!!
The room cleaning service was good but there was no water to drink or coffee on a daily basis ( only one bottle of normal water and sparkling water were in the fridge as a compliment when checked in).
My friends who accopmanied us booked directly through the hotel website and they had complimnet vouchers of nearly 50 Euros with welcome gifts and a room with a difference.
I honestly felt cheated for booking through expedia!! i wouldnt recommend through expedia!!

Leisure Family_with_children

8/10

Excellent

24 Feb 2019

PB

Hotel is spotless and the kids club is amazing (thx to Belen) who if absolutely fantastic with the children and made their holiday so special with all the activities. The food was not great in restaurant (though could always find something) and the food wasn’t very warm-more staff needed in restaurant to assist with allocating tables and clearing them for new customers arriving.

Leisure Family

8/10

Excellent

23 Feb 2019

Kathleen

A great all-inclusive resort for families with many amenities, pools, etc in a terrific location on the side of a cliff. Our room overlooked the ocean and it was easy to access the beach using the elevator down to the plaza on the main road into town and the lighthouse. As a couple, we opted for Half-Board and were singled out many times in the buffet dining room as second class clients. Wonderful staff though in reception and some waiters who were very nice to us, knowing the company policies are somewhat mean-spirited. Not enough seats in entertainment area which is in a bar, so we were unable to enjoy the shows. Our room was very spacious and well-appointed. There was plenty of parking on the street outside the resort.

Leisure Partner

10/10

Exceptional

10 Feb 2019

Tracey

Amazing

Excellent overnight stay to \"recharge the batteries\"

Partner

10/10

Exceptional

08 Feb 2019

Verified traveler

Nice, cozy hotel with a beautiful garden. Close to the hotel. Nice staff, very good food and bar service

8/10

Excellent

02 Feb 2019

Verified traveler

Handier near Jandia!

The Occidental is a rather large hotel at the opposite end of the strip form the cafes and shops. It was close to amenties as there is a local small shopping centre where you can buy your essentials however.

Upon arrival and departure, a porter will take you by buggy with your cases to your apartment as it is quite a distance to walk from reception! If you have any walking disability be aware that the hotel is on a hill and the walks around the hotel grounds are uphill.

Food is buffet style and a very good choice of local as well as international dishes. It does seem to be the same choice every day however and things like soup etc was only very warm and not piping hot.
As a half board resident, you are put into a separate section of the restaurant and it did seem very segregated if you have made friends with people in a class! Service was ok for drinks etc but did have to wait on a number of occasions.

Rooms are quite well specified with the usual tv and fridge but I was disappointed that there wasn't any tea/coffee making facility as advertised. There is air conditioning and and a ceiling fan for temperature comfort though. Toiletries are supplied in the bathroom complimentary so no need to pack any in your suitcase.

Overall, I would say I had a nice stay as it is in a handy location for accessing the beach which is a 15 min walk. The hotel is quiet off season and apart from a couple of minor issues worth booking if you want a good beach holiday.

10/10

Exceptional

01 Feb 2019

Keith

Nice hotel but not ideal location for road cycling

10/10

Exceptional

27 Nov 2018

Qi

Restaurant is great and hotel is close to the beach & bus stop and Euro Spar .

8/10

Excellent

19 Aug 2018

Kevin

Nice hotel with good location and food

Overall a pleasant surprise - good value with surprisingly good food and facilities. Very close to beach. Food variety was very good. Quality of salads in particular stood out. Mass catered fish and meat was as good as you can expect. Entertainment was also a pleasant surprise ... most shows were good and all included. All inclusive also covered pretty much all drinks unless you wanted imported beers or premium wines. Customer service was a little lacking - guest services were only open a few hours per day and we tended to get passed around with requests. Also a bit irritating to be charged to use the safe and pay deposits for towels....but nothing major. Rooms were good sized and clean. Overall a great choice, particularly with kids.

10/10

Exceptional

08 Jul 2018

Verified traveler

A cheeky week in the sun.

The hotel is very large and being Feurtaventura build on a hillside so may not suit all abilities. There are many lifts to make access easier for those less able to get down to the Ventura shopping area, but it is still a 5-10 minute walk to the beach from there, which may need to be considered for some.
The food was excellent and varied with lots of choice to be had. The food was always plentiful and very well presented. Some items cooked to order, some however could be a little cold at times, particularly the buffet breakfast (scrambled eggs & mushrooms) however this did not detract from the overall experience. The waiting staff worked very hard Ernesto was always very busy along with his colleges in the outside area. Luis worked very hard at the bar too.
We tended to go to the beach because we prefer this, the pool area was always busy and despite the no towel rule this was not adhered to- i watch one man \"reserve\" five beds in a row before going to breakfast? Whilst I appreciate that it can be difficult to get this many beds together if every one did this there would be lots of empty bed with only a towel on, which is exactly how it was for most of the time we were there.

10/10

Exceptional

13 Jun 2018

Pedro

Amazing experience!!

I spent 5 days at this hotel with my wife and my 1 year old son and I had a very great time. To start with the staff, which was very friendly and helpful (I noticed that Spanish and Portuguese people were always helpful and nice to us... so, being nice and helpful to parents with kids seems to be natural for them).The gardens of the hotel are amazing and very well cared and the beach across the street is amazing and you will find a shopping mall to buy souvenirs at walking distance. The hotel is a bit far from the Puerto de Rosario airport (1 hour), but we rented a car to get there. Driving in Fuerteventura is very easy, but be prepared to drive a standard car (non-automatic car). To conclude, we were very satisfied with the all inclusive system. They serve Tropical beer (local beer) and a variety of wine options. Their strength regarding food is the variety (Italian, different kinds of meat, vegan, several deserts, etc). However, there was nothing memorable regarding food (It was more or less what I was expecting to get). Overall, I strongly recommend this hotel to families travelling with infants and toddlers like me!

6/10

Pleasant

09 Jun 2018

Verified traveler

+ There was a lot of variety with the food & they changed what was offered daily (with dinner, breakfast was mostly the same)
+ The rooms were clean mostly clean
+ Facilities were great & clean

- We went half board, because we like to experience the local cuisine when we're on holiday. We were separated at dinner, which was a bit odd - especially as we weren't notified of this beforehand, so we were embarrassingly escorted after taking a seat in the \"all inclusive section\"
- The food they did have was mostly cold, they definitely went for quantity over quality!
- They didn't always give us clean glasses when cleaning our room, once they left our dirty mugs in the sink!
- Staff were sometimes miserable & quite dismissive
- The safe cost 3 euros per day
- The \"king\" bed was just two single beds pushed together, if the sheet wasn't on the bed properly then the gap would become obvious & quite uncomfortable

Tip: You have to pay a 10 euro deposit for a towel to use at the pool & 2 euros every time you wanted to change the towel. We bought a towel from one of the shops downstairs for 7 euro (probably could've got them cheaper if we haggled!)
Tip: Beer isn't the best & is quite expensive for what you get, we bought one drink from the bar & bought cans from the supermarket close by (which were around 50 cents per can, we then just poured the beer from the can into the cup so no one noticed.

8/10

Excellent

11 Apr 2018

David

Large hotel complex on the beach!

The beach is over the road with the hotel set up on a hill overlooking the coast ... free parking on road which was great ... hotel is large and a bit impersonal but well run and clean ... some may say it needs a bit of an update but it had everything you need for a relaxing stay ... buffet meals were plentiful with lots of choice at every station (salads, hot meals, desserts) again clean and well organised although not always the most flavoursome! All in all it is a great spot & we were happy and comfortable there!

4/10

Poor

22 Mar 2018

Hannah

Dated hotel with cheesy entertainment

The hotel is very dated, it was under going some decoration during our stay, sometimes well in to the evening. On one evening, during some 'entertainment' decorators were painting and cleaning next to a pianist performing.

The rooms are not soundproofed - we could hear our neighbours using the toilet and shower.

As we were on half board our drinks were not included. The hotel takes advantage of this as they charged €8 for a gin and tonic. Drinks generally were very overpriced.

If you love cheesy entertainment - this place is for you. We just wanted to chill at a bar with some easy listening music, but instead we were treated to badly sung Abba tributes.

The local town and restaurants are a 45 minute walk away, and the restaurants aren't very good, they all have the same menu everywhere!

10/10

Exceptional

14 Mar 2018

Vish

Great hotel close to the beech

This was our first family holiday. Booked it last minute. What a beautiful place it is. Great beech gorgeous views. We went half board as we wanted to go out in the afternoon. Breakfast and dinner the food was great, so much choice didn’t know where to start. My son is 4 he loved every minute of it. Great swimming facilities.

10/10

Exceptional

21 Feb 2018

Steve

Great hotel.

An excellent hotel that has improved it's high standards even further. The selection of foods in the buffet restaurant is outstanding.

Partner

2/10

Poor

12 Feb 2018

feb 2018

Dated /shabby very disappointing hotel :(

Hotel in need of basic maintenance!l
Very shabby and dated ...paid extra for sea view
But only worked if you stood on balcony:(
On the whole toatally unacceptable standards not what
You expect in 2018

10/10

Exceptional

09 Feb 2018

Susie

Great hotel

Good food, great staff, lovely rooms, great sea view, good entertainment - Shane about the weather!!’

6/10

Pleasant

01 Feb 2018

Vasyl

Nice stay on Fuerteventura

What we liked:
- hotel has a nice territory;
- room has kettle and tea;
- food quality is very good;
- ocean and mountains are in the walking distance (for us))).

Concerns:
- no double beds despite those were promised while booking, but the matrasses were nice though;
- hotel rules are unclear, where you can and can't go, what is free to eat/drink what is not;
- hotel and furniture is a bit old;
- seaview from the window was a bit strange, just a big roof with nothing on it, and some ocean above it))).

Partner

8/10

Excellent

22 Jan 2018

George

Nice hotel with a great spa.

Managed to get a good deal staying here. Close to beach and local town is walkable. Make sure you get a room with a sea view. Unfortunately one of the pools was closed and they are not heated pools - not a problem in the summer but an issue in the winter months. Gorgeous spa. Food was good but not a lot of variety. Bar, restaurant and cleaning staff were friendly but reception staff were cold and Business like - the check in process wasn’t personable or pleasant, not what you expect from a 4 star hotel.

8/10

Excellent

24 Dec 2017

Maria

Garden parade

We liked best the garden. The room is a bit old fashioned. Food choices are plenty but not quality food. Most of the staff is not friendly at all.

Family

10/10

Exceptional

23 Dec 2017

Jess

Lovely Holiday

Very happy with the hotel and location, will stay here again.

10/10

Exceptional

14 Dec 2017

db

Excellent stay and child friendly.

Excellent stay and food. Child friendly and clean rooms.

8/10

Excellent

03 Dec 2017

Julie

If you are travelling by public transport there is need to climb the hill on the side- quite steep. Lovely reception area.
This site is very hilly with lifts only in the main building. Lots of stairs or steep climbs.
Enormous restaurant with some lovely food. Staff are hard working. Good WiFi but ensure you are in Occidental not Barceló or it will be slow.
Lift down to small shopping centre below but then a elk to the beach or town.

Partner

10/10

Exceptional

09 Nov 2017

Nick & Steph

Amazing sea views and proximity to a sandy beach

We are a couple on our 1 year anniversary staying for 4 days at the hotel. Andy at the reception was brilliant to upgrade us to a sea view suite with Jacuzzi, rather than a simple double room with sea view. We really enjoyed the energy of the animation team Ana, Pablo, Willy, Greta to name some of them, who were every day engaging us to a nice conversation and motivating us to participate in the activities by the pool. we loved the salsa and bachata sessions and also the mini golf and aqua aerobics. The room was spotless clean every day. There is so much choice for breakfast and although the hotel was busy we managed to get a table outside at the patio every day. The waiters are very helpful and funny. For dinner , as we were half board, we were in the special section with candle light at the table. The food again was superb and I personally loved the sea food options and deserts. The hotel had a heated pool and 2 non-heated pools. On the last day we spend the morning at the spa as a treat to luxury.

8/10

Excellent

04 Aug 2017

Tom

Good hotel for families. Excellent beach nearby.

Overall very good quality hotel with tasty food, good facilities and generally pleasant atmosphere. Close to an excellent, sandy , enormously large beach, great for families.
Initial problem with the reception was quickly resolved and we could change the room after the fist night . The rest of our stay was great.

8/10

Excellent

31 Jul 2017

Justin

Great hotel if you love just relaxing by the pool

Had a great time at this hotel. Pools are just a pleasure to jump in to first thing in the morning after an epic spread for breakfast.

Food was very good every day we were there and a the snack bar caters very well if you fancy a quick lunch or small bite to eat rather than sitting up in the main restaurant. Staff are very polite and helpful even if your Spanish isn't good.

The beach is very close, 10 minute walk and the small shopping centre just out side is good for any small items or holiday bits you need.

Whole heartedly recommended this place to anyone to stay at, though activities are a little sparse in the south there's still a lot to see and do.

8/10

Excellent

29 Jul 2017

Dm

Nice hotel close to the beach

Nice hotel close to the beach (10 mins walk if your room is near sea view). Food was brilliant with lots of variety - Italian, Chinese, Japanese, Mediterranean etc. There are various activities during the day. Kids and adults can join in such as Zumba, archery, swimming pool games and exercises, yoga, table tennis competition for kids and adults. Evening entertainment was ok but not great. Staff were very friendly and the hotel facilities was good. i would recommend this hotel.

10/10

Exceptional

17 May 2017

Verified traveler

morro jables (jandia)

The area where the hotel is situated is lovely, a huge beach that is totally unspoilt, the hotel provides a free bus to take you down to the beach and shopping area they are hourly so not that frequent. Close by there are shops and a Spar supermarket so not overpriced. I found the area to be not particularly commercialised which is what I personally prefer. There is easy access to public transport to other parts of the island and the hotel staff are happy to provide you with timetables and bus prices.

8/10

Excellent

21 Mar 2017

Julieann

Large low rise hotel with lovely gardens/sea views

We had a good stay at this hotel. We booked a family room which was large and well equipped, with very comfortable beds. In our view, the sea view rooms are better - the lower, garden rooms look onto the grounds but privacy is restricted. We had no problems at check-in as reception was not busy - we were taken by buggy to our room. The facilities are very good and the hotel gardens well kept and very pretty. The lovely Jandia beach is close by and it is possible to have a nice walk into Morro Jable. The pool area is good and we had no problem getting sunbeds. Food was plentiful and there was a fair bit of choice - we had no complaints about this. The only issue for us was the segregation of half board and all inclusive guests in the dining area. We approached reception and discussed this with a very helpful member of staff who explained the rationale behind this. We changed to all inclusive at reasonable cost and upgraded to a sea view room with greater privacy and were very happy with this. We found staff to be friendly, helpful and hard-working, the only exception being one of the chefs who seemed very hot and bothered and kept banging the larger spoons on the counter in a forceful way - due to the echo this caused, we found this activity insensitive and rude. We loved the snack bar and ended up having breakfast there most days as we are not early risers/massive breakfast eaters.

8/10

Excellent

17 Mar 2017

Michael

Surprisingly personal large hotel

This is an enormous hotel, which has the potential to be like an adult summer camp, but its staff create a really personal experience. The buffet restaurant is a case in point. The size of an aircraft hanger with enough seats to serve an army, it is zoned into food types, the food is beautifully displayed and there are staff everywhere to help you if you need assistance. Its three pools and its abundance of sun loungers meant we never wanted for a place to sit and its gardens are so beautifully kept that even walking around was a pleasure. And fully inclusive really means fully inclusive. Prosecco for breakfast (if you want it), three full meals a day, snacks at any time and no charge for beers, wines and spirits up until 11:00pm. For the price we paid this was astonishing value for money.

Partner

8/10

Excellent

13 Mar 2017

Verified traveler

Darrens review

Lovely hotel, beautiful location. Weather glorious.
The only slight criticism would be the opening time for the pool, should be at least 8am and the water could be warmer.

8/10

Excellent

08 Feb 2017

Melissa

Nice hotel but some things need to be changed or i

Nice hotel but some things need to be changed or updated to keep pretending to 4 stars. The noise insulation in the bedroom must be improved and the swimming pool must be renovated

8/10

Excellent

05 Jan 2017

Verified traveler

Nice, close to a beach

Nice hotel, close to the beach.
Pros:
- Staff
- good food (a bit crowdy close to xmas)
- many swimming pools
- Close to a beach
- on-road parking close to hotel (free)
- a big friendly cat Figaro who likes lots of strokes (and food;-) )
- next to FV2 road so easy navigation to/from airport.

Cons:
- Entertainment could be much better!
- So called heated swimming pool was coooold!

4/10

Poor

03 Jan 2017

Verified traveler

We would not stay here again. Food is very poor quality. Staff are typically unhelpful with a few exceptions. Gym is really pathetic. This was an expensive mistake

Partner

8/10

Excellent

01 Jan 2017

Chris

Great Hotel

Very nice hotel close to the beach. Hotel is huge and spread over a large area, seems to predominantly cater for all inclusive. 3 euro's per day for safe in room is a bit of a mickey take but overall I'd recommend this hotel. Its a bit far from the airport, 90-120 mins on coach which would put me off next time.

8/10

Excellent

13 Nov 2016

Athony

Lovely hotel

Lovely hotel. Excellent food, spoilt for choice. Even the snack bar is excellent. Very good bars. Overall, very good facilities.

Partner

8/10

Excellent

03 Nov 2016

glynn

Overall good...slight issues

Lovely stay, great for kids, somethings a little tired e.g our wardrobe door fell off as only one of the 4 hinges was in place?...but overall good, especially the food and drink.

Family

8/10

Excellent

07 Sep 2016

Anna

The room with see view it's great.

The hotel it's very big but nice. My little boy loves the swimming pools and mini club. Only the food a bit boring but we were very satisfied.

8/10

Excellent

09 Jun 2016

Maryna

Good 4 star hotel

We really enjoyed our stay at this hotel: good quality food, the best beaches in Europe, nice ocean view from the balcony (building 3), 3 large swimming pools, walking distance to Jandia Playa.
What would make our stay even better: improved entertainment in the evenings and use of the existing sport facilities( the tennis court and football pitch
were closed for renovation).
But overall - a very pleasant holiday.

Family

8/10

Excellent

21 Apr 2016

Matej&Diego

Nice hotel ,nearby beach

My husband and I spend lovely seven days in this hotel and we both have lovely time,hotel itself its very large complex so be ready to walk a lot,it will keep you in the shape,food was excellent,lot of choice. Beach is nearby and lovely,not over crowded at all which I like ,over all we had lovely time and we like to return soon

8/10

Excellent

21 Mar 2016

David

Pleasant Hotel

Built on a hillside, so be prepared for lots of steps/ramps to get around the site.

8/10

Excellent

16 Mar 2016

Martina

Would stay again

The hotel was nice, very good location for restaurants, shops and the beach; very friendly and helpful staff, comfortable room with a great sea view, good variety of food. For us I think the only disappointing thing was the gym, dated machines and half of them out of service.

Partner

8/10

Excellent

31 Jan 2016

Verified traveler

Good location for beach access

Nice hotel, good location for beach access, though a bit out of the way. Takes about half an hour walk to the town via a nice promenade, or you can take a taxi (about 4 euros). Very friendly and knowledgeable staff. Shopping centre with Spar supermarket just below the hotel. Food for buffet dinner a bit of a letdown - no fresh vegetables, just frozen ones which were tasteless. Good selection for breakfast.

8/10

Excellent

27 Aug 2015

sandra

Fantastic hotel close to beach and shops.

Beautiful hotel.
Very big and spacious.
Lots of entertainment and shops nearby.
Food and staff very nice.
Beach very close.
Loads of activities or relaxation.
Absolutely brilliant!!
English language is not dominate which refreshing on holidays.

8/10

Excellent

15 Jun 2015

Verified traveler

We had a very relaxing and fun time! The food was good as were the views.

8/10

Excellent

02 Jun 2015

holidayjunkie

Two hotels in one......

A one week stay at the hotel. 2 adults, 2 children (18 yrs and 13 years).

Two rooms, interconnecting. Rooms were excellent, very well presented and really quite large. With the adjoining doors open this was equivalent in size to a generous suite.

Balcony with a view of the sea and Jandia beach.

Hotel is set into the hillside and is fairly large. 9 accommodation blocks and 3 pools for 'regular' guests and a very large 'Club Premium' section with it's own entrance, pool and dining areas.

Having stayed at many Barcleo hotels around the world, we found the staff here to be excellent. Very polite and very helpful. Certainly in that respect, amongst the best.

Dining is buffet. Interestingly, drinks are self service (including at dinner unless you are a Premium guest). Works for the most part but disappointingly, house wine (red, white, rose) is on tap, poorly chilled (white and rose) and is frankly undrinkable. Red is also poor.

Soft drinks were consistently 'flat', much to the disappointment of the kids. While food choice was pretty good, buffet 'hot food' was frequently cold and did not appear to be warmed at all which was slightly concerning.

Boringly, we do generally use the gym on all inclusive holidays but sadly not on this occasion. The gym is very small; 2 bikes, 2 treadmills and 4 machines....all of which were broken or missing parts (eg no pins in the weight stacks) making everything unusable. Parts awaited from Gran Canaria, apparently.

10/10

Exceptional

16 Apr 2015

Steve

Great value.

We have used this hotel several times previously and the standards have improved steadily over the years. The rooms are comfortable and the facilities fine, although some areas are becoming a little tired. The choice of food at breakfast and dinner is wide and varied, with something to suit most tastes. As a large-scale buffet service it is excellent!

Partner

10/10

Exceptional

15 Apr 2015

Ant

Great hotel lovely staff

Great hotel friendly staff, good food, very clean everywhere. Great spacious rooms, lovely pools. Entertainment ok but not great. Great location lovely resort.

10/10

Exceptional

18 Jan 2015

Tuft

our winter holiday

Staff were helpful, lots of food choices, our room was kept immaculate. We had a lovely week and got what we paid for, thank you. Lots of steps to keep in mind, gym could do with a bit more in it. Gardens are very pretty. I would recommend this hotel if you are looking for a week away and not looking for anything too grand but want a hotel where everything is done for you and it's clean....