Name: Martin's Chateau du Lac
Address: Avenue du Lac, 87, Genval, 1332, BE

10/10

Exceptional

29 Jul 2026

Michael

great everthing

10/10

Exceptional

24 Jul 2026

Udgata

Staff are friendly. The room was clean and cosy.

10/10

Exceptional

27 Jun 2026

PARAG

No shampoo in the room even after making 2 phone calls

6/10

Pleasant

19 Jun 2026

Nasser

Overall, it was good.

8/10

Excellent

12 Jun 2026

Chidi

The hotel was very clean with helpful and friendly staff.
I was disappointed that the air-conditioning in my room was not working properly leading to 4 bad nights of sleep.

Self

8/10

Excellent

13 Apr 2026

valery

Nice selection for the breakfast

10/10

Exceptional

19 Mar 2026

Chidi

Clean rooms. Friendly staff. Comfortable.

Self

10/10

Exceptional

17 Feb 2026

Gregory

Excellent!

2/10

Poor

05 Feb 2026

Paul

1. Despite full payment made in advance except £0.53 the total advised that no payment was received and demanded EUR111.xx.
2. The USB sockets did not work requiring the hotel to supply an adaptor as an interim measure.
3. The mini bar consisted of just 2 coffee capsules and two small bottles of water.
4. The front desk rejected my Visa Debit card because it is not a credit card, he then placed it in his machine and it worked.
5. No hot water in the shower, the staff came and made adjustments to correct the malfunction.
6. The normal procedures found in a 5 star hotel were lacking and the room can be considered a 4 star rating.
7. At check-out a city tax charge was levied which was never notified to the customer by Hotels.com, at any time.

Business Self

10/10

Exceptional

26 Jan 2026

Rahmi

Everything great

Friends_and_family Friends

10/10

Exceptional

21 Nov 2025

Chidi

Clean room and friendly staff.

Business

10/10

Exceptional

20 Nov 2025

Pious

Our stay waa great. Clean rooms. Nice restaurant and bar. Most importantly, very hospitable and helpful front desk staff

Leisure Family_with_children

2/10

Poor

28 Oct 2025

bernard

service and restaurant staff terrible, very unprofessional and condescending

8/10

Excellent

18 Jul 2025

Robert

I was almost all positive about the stay except for the fragrance dispenser in the lobby and part of the entrance to the rooms. The sellers of these items have no idea to make it comfortable for staff and also guests. This kept me form having dinner in the restaurant. Just a suggestion for the manager look for a distinguished fragrance which is not synthetic and having it dosed as comfortable. Location and stay were good.

Business

8/10

Excellent

04 Jul 2025

Koen

Quiet scenic location. Helpful staff. Nice rooms. Excellent breakfast. Who knew blueberry juice was so good? Not as kid friendly as other hotels we normally stay in. Access to pool was expensive and limited for kids.

Leisure Family

10/10

Exceptional

30 Jun 2025

Nathan

Great stay, and ability to walk around the lake was great. Parking wasn't the easiest but that was the only negative to our stay.

Leisure Family

10/10

Exceptional

11 Jun 2025

Claire

Good hotel, great staff

Business

6/10

Pleasant

16 May 2024

Deepak

Don't really know what to say

Location and common dining areas were good.Giving it an Average rating - could have been excellent f the hallway carpets did not look dated. Further when booking a cab - we were given some pushy drivers trying to charge us the same price as big lux car and actually driving us in a small car. Had to speak to reception again to sort it out. some Food ran out at breakfast with no refill for 30 minutes had leave and had a lovely little hair in the scrambled eggs - we joked it was Vitamin H. Did not bother showing it to the staff - what would they do besides apologise.

Friends_and_family Friends

6/10

Pleasant

29 Mar 2024

THIERRY

Hotel was decent and clean. We used it as a stay over for a trip back to the UK.

Leisure Family

6/10

Pleasant

06 Mar 2024

Frano

My Review

Despite its 5-star rating, my recent stay at Hotel Martin Chatou left much to be desired, aligning more closely with what one might expect from a 3-star establishment.

Service: The service at Hotel Martin Chatou unfortunately did not meet the high standards one would anticipate from a hotel of its purported caliber. Interactions often felt lackluster, lacking the attentiveness and detail-oriented approach synonymous with luxury accommodations.

Breakfast: The breakfast offering was another area where the hotel did not live up to expectations. The variety and quality of food did not reflect the 5-star experience, with options feeling limited and somewhat uninspired.

Room Quality: The room itself, while adequately furnished, fell short of the comfort and luxury one looks forward to in such a reputed hotel. The aesthetic and amenities provided did not match up to the usual 5-star room experience, with elements of wear and a need for refreshment apparent.

Comfort and Cleanliness: On the front of comfort and cleanliness, there again was room for improvement. The overall cleanliness did not reach the meticulous standard expected, and the comfort level of the lodging experience was underwhelming. This detracted from the overall sense of luxury and relaxation that should define a stay at a hotel of this standing.

In conclusion, while Hotel Martin Chatou boasts a 5-star rating, my experience suggests that the services, amenities, and overall guest experience align more to 3 star

Business

10/10

Exceptional

15 Dec 2023

Anthony

Amazing Disney like fairy tale chateau

Love this hotel, location amazing, rooms big, beds the best, breakfast amazing. And the nicest staff you could wish for

Business

10/10

Exceptional

17 Oct 2023

Laurentiu

Excellent property with fantastic people

Business Self

10/10

Exceptional

06 Oct 2023

Maricarmen

Unforgettable stay. Breathtaking view. Loved everything about it.

8/10

Excellent

18 Jul 2023

Clifford

The AC in the room did not work properly. The Internet Wi-Fi were intermittent and slow.

Leisure Partner

8/10

Excellent

07 Jun 2023

Leonid

In my opinion this is not a true 5 star hotel., 4 star is more appropriate for it. The rooms are average, the breakfast is nice. There is a spa in the hotel, but it's not included and it's only an Extra. Description says free parking- they mean you should look for a parking near the hotel. The hotel has no designated parking. The shower in the tub is not holding itself in place, you have to hold it. Everyday had to go back to reception to get the key card coded again. Many small things are not working properly!!! This is why they don't deserve to be 5 star hotel.

Partner

8/10

Excellent

31 May 2023

ARIF

A pleasant stay

A relaxing and pleasant stay at a well located hotel.
A really big and modern hotel located in a a really quiet and peaceful lakeside setting.

Partner

4/10

Poor

26 May 2023

Linda

Loved the spa treatment! Unfortunately, the mattress on our bed was like sleeping on the floor I still have not recovered from it

Leisure Partner

8/10

Excellent

05 Apr 2023

Anthony

Best location

Breakfast is normally excellent but on Sunday choice was great but the hot food was only warm at 0845.
No bar on Sunday evening.
Constant hum with airco off. Fantastic decor, lovely staff and amazing lakeside location.

Friends_and_family Friends

10/10

Exceptional

02 Jan 2023

Karla

Great hotel, great staff and food. Amazing experience

Leisure Partner

8/10

Excellent

08 May 2022

Pierre

Weekend Get Away

Friday to Monday stay. Room very comfortable and exceptionally large.
Lovely hotel and situ is 5*.
I only have two issues, one being the hot breakfast ie bacon, sausages eggs etc were cold on each morning so on the third day chose another option which there is plenty.
The other being waiting time to receive drinks when ordered. We waited nearly 15 minutes for 4 drinks and there was only one other customer!
Other than that we found the hotel very pleasant and will definitely go back but please sort out the hot food.

Partner

10/10

Exceptional

26 Apr 2022

EDISON

Great experience

Leisure Pet

8/10

Excellent

19 Jan 2022

Verified traveler

They put us on the top floor at the very last room when the hotel was half empty and i was having an operation so it wasn’t the best but we still had a nice stay

Partner

8/10

Excellent

18 Dec 2021

Adrian

Nice spot

Nice hotel in a nice location.
I was expecting a place with a bit more character. The rooms are nice, clean, and spacious - but it all felt a bit modern and clinical like any modern hotel.
The extended hotel facilities look nice, but I didn't get to use any of them - I arrived at 10.15pm and left at 8am the next morning - so the only \"facilities\" I used outside my bedroom was for breakfast. A breakfast that was pretty decent.
Outlook from the front of the hotel over the lake is nice - but the view from my (not a lake view) room was very underwhelming by comparison.

Business

8/10

Excellent

10 Feb 2020

Verified traveler

The property is very nice and is in a very pretty location. I didn't like the 30(!) Euro resort fee just to use the gym. Also the breakfast only starts at 7, so you can't take advantage of it if you need to leave early.

Business

4/10

Poor

31 Dec 2019

Robert

Think twice before booking 😉

Totally overrated place!
Everything looks nice on the pictures, the reality looks more like a kind of Chinese kitch.
The most frustrating thing for us that you pay a premium price for a so-called 5 stars hotel but to access the fitness, you need to pay 30 EUR extra... per person... Of course, as commented by the hotel manager, it is written in the booking conditions... My mistake, I haven't read the Arial font size 3 on the back of my screen.
The rooms are large and confortable but the room door is as thin as a piece of paper... Really noisy and annoying because there always id... who are speaking loud in hotel corridors.
For a business travel, I would not recommend the place either. There is not even one power plug available close to the table....
On the breakfast side, we had to queue more then 10 minutes to get in.... It was for sure a surprise to have so many guest 🤔
The quality of the breakfast food is closer to a 1 star motel...

Partner

6/10

Pleasant

13 Dec 2019

Verified traveler

The surrounding area is lovely as always, and the hotel is always nice and tidy.
However they are really stripping down on small things to save money: no longer is water provided in the room, the bathroom amenities are not stocked up but rather the amenities boxes are empty in the bathroom for the look. And their room service is not 4 star, I would not even give it one star. Very poor quality of food and food choice. Shame

Business Self

10/10

Exceptional

02 Oct 2019

Verified traveler

Lovely overall

The Hotel is gorgeous. The location is perfect.
However the rooms and the carpet is outdated. It could do with a refresh.

Business

4/10

Poor

26 Sep 2019

Verified traveler

Not a good business hotel, arrived at 9:30 pm to be told they were no longer serving the main menu, and they would not serve me even fries in the bar (or any food in fact). Restaurant was not comfortable and was too bright after travelling so did not want to eat there for a snack and a beer? I just wanted to informally relax.

Second night they said they were fully booked even though literally no one was In the restaurant at the time, and they only had ‘one’ table. So we left to eat outside the hotel, on return hardly anyone in restaurant??? They also refused to serve me coffee in the bar area and said I had to go to the restaurant mid afternoon, then left us 30 minutes to make it?

Business travel is not always a pleasure and they certainly made it less fun, sure this is a great retreat hotel but in future I will stay at more business friendly locations. Not 5*.

Business

10/10

Exceptional

13 Aug 2019

Verified traveler

Very good location, staff friendly. Very relaxing place with good facilities.

Business_and_leisure Partner

10/10

Exceptional

01 Aug 2019

Verified traveler

The massage treatment was very relaxing, the overall customer service was excellent and the rooms were both spacious, comfortable and clean.

Leisure Self

8/10

Excellent

15 Jul 2019

Emma

Fantastic hotel

Rooms are really lovely. Thought of everything you would need

Friends_and_family Family

8/10

Excellent

18 Jun 2019

Verified traveler

Happy except for a few niggles.

Expect more from a 5-star hotel. Shower tray design poor, so bathroom gets wet after a shower. No hair conditioner provided. Tea & coffee not replenished daily and no fresh or liquid milk. Restaurant food slightly disappointing in terms of our main course - duck breast was sinewy in texture.

Partner

10/10

Exceptional

02 Jun 2019

SEAMUS

Relaxing friendly five star.

Excellent friendly efficient service.
Fantastic bistro adjacent to the hotel.
Safe free parking. This was a great find for a group on a road trip to nearby Spa Francorchamps.

Friends

10/10

Exceptional

09 May 2019

Chelhan

The front desk is super friendly and helpful! Room is clean and housekeeping everyday. It’s interesting to see how the bed was made slightly different everyday. ;)

I have a wonderful stay! Great one!

Business Self

6/10

Pleasant

03 May 2019

Paul

It’s good to have clean sheets but not at 1am

Hotel fine. Room new so lucky to get one of those.
Distinctly unlucky to get room 301 above the garage where at 1am the linen delivery man was intent on waking me up.

6/10

Pleasant

05 Feb 2019

Verified traveler

The pillows were horrible - really not comfortable.Deformated and old.The queen bed-with two separeted blankets...Our room was growndfloor with forest view and 9.00h in the morning some workers start to pass infront of the window,to shout and make so strong noise ! It was really stressful ! The spa-very small,not like it looks in the photos...

6/10

Pleasant

11 Dec 2018

Keith

Good location, amazing building, lots of stuff doesn't quite work- coffee machine, jets in the spa bath, no water cups in the gym for the hotel guests that pay 30Euros to use the facilities, which BTW it is not shoutily clear that this is not included until you read the small print....

8/10

Excellent

03 Sep 2018

Kevin

Near lake

Hotel near lake,good for walking. Good parking, pleasent atmosphere

10/10

Exceptional

22 Aug 2018

Irene

Excellent amenities and staff

Very nice hotel, in the process of renovations to become even nicer.

8/10

Excellent

11 Aug 2018

sam

Lovely charming location.

Need more attention to details specially room service. And also to return customers. Also pool charges should not be added specially to high end rooms. As it’s part of hotel facilities.

2/10

Poor

30 Jul 2018

Verified traveler

I haven't get any value or a service for my money

Never again the place have been under construction dusty very very uncomfortable,unclean

10/10

Exceptional

31 May 2018

Joseph

Short business trip

Short business trip

10/10

Exceptional

20 May 2018

Verified traveler

Great hotel, great service. Really enjoyed our stay

10/10

Exceptional

17 Feb 2018

stephen

Nice Hidden Gem !

A great location , we were there for valentines and the service was impeccable from arriving with the car , breakfast and dinner , lovely lake to walk around , we had a suite and it was worth upgrading , can’t fault it at all , staff were very communaitive before and accommodating when we were there , would recommend this hotel and I am sure it’s even more amazing in the summer !

Partner

6/10

Pleasant

10 Feb 2018

Paul

Not great

Stay at this hotel often due to convenient location. But check in this time was abysmal. A large group had arrived before and they hadn’t thought of at least leaving a desk open for others to use. 30 min checkin time isn’t acceptable and no attempt to make up for it.
Further was stuck in one of the old rooms where you can’t even close the door on the toilet as it’s that tiny.

6/10

Pleasant

02 Jan 2018

Andreas

Weekend getaway

Set in a picturesque lake area, the chateau is a bit run down, however it is being refurbished. Some rooms are old and don’t have amazing hair dryers- which sucks in winter. The spa and pool area is awesome but can get busy. The breakfast was amazing and definitely one of the best! It is not quite 5 star. But it’s good for a weekend getaway.

Partner

8/10

Excellent

12 Nov 2017

Verified traveler

Mediocre

Booked a partial lake view.... Viewed the back of house. Room was quite small and dated. Was a bit shocked to be told I had to pay 30 euros to swim in the pool.
I had lunching the restaurant which was very nice and the staff were great.

8/10

Excellent

28 Oct 2017

Verified traveler

Very good

Loved our stay there, only complaint would be the room service food as it was very cold and a item was missed.

10/10

Exceptional

24 Jun 2017

Roger

Excellent

Wonderful hotel and location. The food is also excellent!!! Highly recommended!!!

8/10

Excellent

13 Jun 2017

Cat

The hotel is beautiful in a lovely setting next to the lake. We enjoyed a walk around the lake and sitting on a bench at sunset being very lucjy with the weather. we ordered room service and the main course of fish was superb. However the dessert was not so great, the chocolate pudding with pistaccio ice cream was not so chocolaty and seemed to be sent with hazelnut ice cream although we weren't quite sure what flavour it was. The room was very nice, spacious and clean, the blackout curtains were incredible in the morning sunshine, and the jacuzzi bath tub was just big enough for two and very relaxing. Unfortunately the mattress seemed old and wasn't the most comfortable and I was al little disappinted it wasn't the four poster advertised on the website. I also thought it was a little cheeky to advertise free internet which is in fact only 2mb free per room per stay (this goes fast on a smart phone with apps running in the background) and 10euros per internet pass thereafter. But then again we weren't there for the internet! So all in all a lovely stay in a beautiful setting.

Partner

8/10

Excellent

25 Mar 2017

Irene

Good hotel with fantastic restaurant.

The hotel is great in general, just don't go for what they call \"single\" or \"cosy\" room. It's actually not that small, but it does not have any drawers or shelves. Safebox and minibar take all the space where it would go.

6/10

Pleasant

07 Mar 2017

Verified traveler

Not good value for money

Check in was easy and staff friendly and efficient. Room was not the most comfortable but it was suitable for our purposes as we did not expect to spend much time in it. There was a faint smell of drains in the corridor leading to the room and this got worse in the morning when all bathrooms were in greater use. Our bath had not been cleaned properly and signs of the previous occupant were evident. There was no complimentary shampoo available. We breakfasted in the restaurant with a beautiful view of the lake. The breakfast was very good but we felt that at 26 Euros per head it was slightly overpriced.
Our overall opinion is that, whilst the hotel is in a beautiful location, it does not offer very good value for money.

8/10

Excellent

04 Nov 2016

Neil

The hotel is in a beautiful location and generally the hotel is very nice although I thought the furniture in the room was a little tired. Overall though I can recommend the hotel.

8/10

Excellent

22 Oct 2016

David

Friendly staff. Great location near the lake.

The room was very clean. But it's a bit noisy from outside. The restaurant serves fantastic food.

6/10

Pleasant

20 Oct 2016

Natalie

great location nice hotel but not a 5 star

positives:
the hotel is it the great quiet location, good dog walks and great restaurant near by
negatives:
no bellboy on arrival or valet parking, when we ordered the room service the waiter delivered first meal then returned after the 5 minutes with the second meal and the drinks arrived 10 minutes after that which was very disappointing as by the time they arrived the food was cold and my partner send his steak back and they have send this same reheated meal after 20 minutes which was shocking. shower gel in the dispenser on the wall, very limited choice of the drinks in the mini bar.
overall:
nice hotel for a one night break however the standard of 4 stars not 5. Management it is to busy with the costumers attending the conferences to be paying the attention to holiday makers.

Partner

10/10

Exceptional

17 Oct 2016

Mike

Excellent Short Stay visiting Friends

My wife and I needed a hotel local to Genval while spending the weekend celebrating a friend's Birthday and this fitted the bill perfectly. Very comfortable hotel - not the cheapest but good value. We had a room on ground floor with a view of the lake. Room was spacious and comfortable. Hotel staff were very helpful including arranging free transport to venue for us saving taxi fares. Breakfast was all you need with good choice - didn't try hotel restaurant in evening. All good. Would recommend - try to get a room at front. Would look to stay again.

10/10

Exceptional

12 Jan 2016

Stephan

Good business option

A good business hotel with free wifi, a great breakfast buffet, large rooms and a lake out front.

8/10

Excellent

25 Nov 2015

Alaa

Excellent hotel

Excellent hotel, clean high standard

4/10

Poor

30 Oct 2015

Verified traveler

Old 4 Star hotel.

Business related. Old 4 Star hotel expensive.

10/10

Exceptional

07 Sep 2015

Sinead L.

Special birthday weekend

We had a great stay in Chateux du lac. It was my boyfriends birthday and the staff without asking presented him with a fab birthday cake complete with sparklers and spoiled us( we had pre booked dinner in their restaurant) food was fantastic.
Loved the extras like free sweets in the lobby!!

Partner

8/10

Excellent

01 Sep 2015

Nelly

Very agreable place, close to Brussels, calm and relaxing.

10/10

Exceptional

24 Aug 2015

LAURIE

Best beginning of a vacation!

We stayed at the Chateau for the first three nights of our European vacation. The idea was to just recover from the time change of EST in the USA. We had some of the best massages and body treatments ever! The staff of the spa, front desk and restaurant took kind, personal care of us. The food in the restaurant was wonderful. The menu is limited, but everything is prepared perfectly. Even the lovely lake is perfect, just large enough for an afternoon stroll. We can't wait to return.

Family

8/10

Excellent

15 Aug 2015

Sam

The swimming pool was closed due to renovation but was not informed at the time of booking. The hotel reception staff unwelcoming despite the service staff were very good.

Partner

10/10

Exceptional

04 Aug 2015

gregory p

Accommodating staff who go above and beyond

We were exceptionaly pleased with our stay at this hotel.

10/10

Exceptional

01 Aug 2015

nab

An unforgettable experience

This hotel is everything you want when looking for comfort, ease of access, staff availability and their will to ensure your enjoyment.

Rooms are spacious and kept immaculately clean.

The atmosphere in the Chateau is a happy one.

Overall, not only would I recommend it to anyone visitingBelgium, but I would gladly return myself.

6/10

Pleasant

20 Jul 2015

Dee

Lovely setting, expensive extras.

Modern, comfortable and spacious rooms and dining room overlooking the lake. The breakfast buffet was excellent as was the dinner.

However, there was a substantial, per person, charge to use the swimming pool ( and the rest of the spa facilities) so we didn't feel like paying this just for a swim before breakfast. Having specifically chosen the hotel as it had a pool, this was disappointing.
The hotel makes a lot of its eco tourism but we were refused tap water in the restaurant and were told that only bottled water was provided. These were half-litre bottles for the price of half a starter.

8/10

Excellent

05 Apr 2015

Verified traveler

noisy room

the room was so annoying as it was directly under the gym where you can hear the noise and people falling on the ground.

8/10

Excellent

07 Mar 2015

karam

Would visit again

Pleasant. Uneventful. Bar was closed throughout my stay

10/10

Exceptional

20 Feb 2015

Ian

Great Place to Stay

The hotel is perfectly placed on the banks of the Lac du Genval and is a supreme spot for a business or short holiday. The hotel staff all speak French and not Flemish as I would have thought but are well trained and offer guests a feeling of professional assuring. The hotel restaurant is superb and serves a wonderful dinner and a very substantial breakfast. We will be returning with a couple of our friends later in the year for a golfing trip and we are already looking forward not it.

Partner

6/10

Pleasant

15 Sep 2014

Verified traveler

Nice hotel, just a lack of staff. The spa is great

8/10

Excellent

18 Aug 2014

Verified traveler

good location, lovely view

overall very good, however due to lack of staff service could be better.

10/10

Exceptional

15 Aug 2014

kathy

Excellent staff

The hotel should appreciate their student staff since the two French students that helped us were exceptional and much more helpful than the hotel staff themselves. The hotel is about 40 min away from Brussels. But great experience overall and so appreciative of the French students at the front desk. They were amazing help to us.

10/10

Exceptional

11 Aug 2014

Verified traveler

Great location and lovely hotel

10/10

Exceptional

31 Jul 2014

ian

Nice spa based hotel near a pretty lake

Excellent food , very comfortable bed, friendly staff .

8/10

Excellent

02 Jun 2014

GM

Peaceful location

Hotel is in a peaceful location on the lake. The rooms facing away from the lake have a view of woodland. Rooms are a decent size but are tired and dated. The room we had was on the top floor at the very eastern end of the building. To get there involves a long walk, a flight of stairs and an old fashioned open lift (has no doors on the lift). Please do not this put you off. This is still a nice hotel, near the Waterloo battlefield and close to Brussels. It is not however a 5star.

Family

8/10

Excellent

29 Oct 2013

SS

Goos hotel

A good hotel with very good location enar the lake

6/10

Pleasant

10 Jul 2013

SB

Great location, nice rooms, poor service

The location for this hotel is unbeatable. The lake is really beautiful. While the room itself was nice and clean. we've experienced some mishaps during our stay. At one point the key cards stopped working, and on two occasions the reservations we made with the staff (for dinner and massage) were later not found in the system forcing us to search alternatives. The elevator was really slow and outdated, I found taking stairs to the 3rd floor faster.

Granted none of these are a big deal- it is really not the quality of service one would expect from a 5 star hotel. We've stayed in a few 3 and 2 star hotels during the length of the vacation, and found service provided by them to be easily on par with this and sometimes better. It is a real shame as like I mentioned- location is great and the rooms themselves are very nice.

10/10

Exceptional

24 May 2013

LittlePig2612

very expensive breakfast

nice hotel, good food. Breakfast was €52 per day. Watch out you don't get caught like I did!

6/10

Pleasant

17 May 2013

Verified traveler

Business Interests trump Guest experience

As a 5 star hotel and I had expected a 5 star 'guest experience'. Unfortunately the room I was allocated was directly beneath a health club and at around 8am I was disturbed by loud music from a spinning class. The hotel was unable to resolve this and I found myself having to leave my room to work. The hotel manager listened to my complaint with a demeanour that suggested he was familiar with this issue. He apologised but did nothing beyond that.

I believe that the hotel KNOW this is a problem and hope that guests will have left the rooms before it becomes an issue. Siting a health club amongst guest rooms is wrong. Starting a class that will inevitably disturb guests before 10am is wrong. Displaying a 'sorry but...' attitude is unacceptable.

If you find yourself in a wing distant from the club, this would be a reasonable place to stay.

8/10

Excellent

31 Mar 2013

Verified traveler

Beautiful hotel and location

This is beautiful old hotel on lake Genval, close to Brussels but still well outside the city. The rooms very clean and well outfitted, the common areas are warm and inviting. Very disappointing that one must pay extra to use the workout room. Service in the restaurant/cafe area was horrible, as we had to wait about 15 minutes before anyone even spoke to us when trying to buy a coffee. It wasn't especially busy and there were plenty of waiters, they just couldn't be bothered. Not 5 star level of service. The personnel at the front desk were top notch, however.

4/10

Poor

22 Oct 2012

Verified traveler

5 star...I think not!

I expected quite a lot from this hotel and I was sorely disappointed! There were no lifts, so I had to haul my bags up and down the stars. The pillows were very lumpy and there is only one per bed. The breakfast was poor in choice and the pancakes were cold. Overall, I would not recommend this hotel and suggest that if you can avoid staying here...do so!

4/10

Poor

02 Sep 2012

Adrian

Nice locale, so-so spa, very expensive

We just had a single night stop on our way back from Germany to England and wanted somewhere with pool/spa so we could relax.

The pool is tiny - you can't swim in it. The other pool features are just so-so, not much better than a typical gym, and at 30€ pp it's quite expensive.

We arrived around 1pm, but their checkin time is 4pm, but they did at least rush our room so didn't have to wait too long. Not ideal for just an single night stop though.

Our room's bath/shower fittings were faulty and needed attention.

We needed robes for the spa area, but we weren't provided with any until a we asked.

Restaurant food was excellent, however, and staff were nice enough, but not especially welcoming or friendly.

Word of warning if arriving by road: Our satnav chosen route took us along a road that been dug up and was rocky/muddy and full of pot holes. It also tried to send us down the wrong way down a one-way street. Not a complaint of the hotel, of course, but it's probably wise to ignore satnav directions within 1km of the hotel.

Parking was ok and free.

Overal, I'd say it was too expensive for what you get.

8/10

Excellent

20 Jun 2012

Verified traveler

overall nice hotel, bedroom was adequate, bathroom was very small. Nice location overlooking lake

8/10

Excellent

30 May 2012

Verified traveler

i'll be back !

2/10

Poor

13 May 2012

Verified traveler

16 years of visits bad service recently

Very poor service asked for a double bed got two singles in a relatively quiet days with few guests. Was located furthest away from reception. My clients got ripped off by a taxi organised by the hotel. At check out I wanted to make by points but the manager was busy talking to her staff and asked me to wait for 10 mins. My taxi had to take me for my business meeting and had to leave. Organised my own taxi not to get ripped off. Switching to Dolce. For my future stays

6/10

Pleasant

27 Jan 2012

Jason Bourne

Business trip

A nice hotel with pleasant staff. The location is ideal for business in the Genval/ La Hulpe area. The restaurant serves excellent food, although at times service staff can be slow.

8/10

Excellent

22 Oct 2011

Verified traveler

Chateau du Lac - Too Many Steps

The Hotel's architect must have loved steps: steps from the front door up to the lobby (3), step from the lobby to the restaurant (two sets of 3), steps to the elevator to the rooms (5). With luggage, it is uncommon exercise to be lifting or rolling, or alternatively lifting and rolling up and down these steps - all without hotel staff help (the doorman stood by the reception desk, watched me navigate the steps from the rain-soaked cab outside and upon the desk clerk noticing me, \"Asked if he could take my bags onward for a tip!)
The Hotel has a beautiful view of its Lake, and the restaurants down the street are wonderful for dinner.
The Hotel serves a great morning buffet, and a musician practicing throughout the night somewhere in the Hotel will make sure that you are up and ready to go to your business meeting in the crisp morning air.

10/10

Exceptional

25 Nov 2009

Candy

Beautiful stay just outside Brussels

Great hotel, probably the largest room I have stayed at in Europe. When we arrived, they did not have our reservation. After locating our reservation online we were upgraded to a lakeview room. The exterior is beautiful, but the interior is of a typical hotel. I was expecting a little more since it was described as a chateau.

8/10

Excellent

19 Aug 2009

j

we will be back

we were very comfortable the two things that were not altogether satisfactory were the long walk to the bedrooms the position of the lift, and we spent one hour on saturday trying to park the car owing to the hotel being very busy which we appreciated also when returning to the hotel in the evening there was only one bar man so it was difficult to buy a drink but overall we enjoyed the peace and quiet and as our family live in Lasne we will be returning

10/10

Exceptional

11 Aug 2009

Verified traveler

Amazing

This place is a find...and a bargain! I highly recommend this place. The grounds around the lake are beautiful and there is so much to do. It is a great get away and I regaret that we only stayed there one night. The staff was so nice and the restaurant was very good. If you are going to Brussels, you should consider staying here!