Van der Valk Hotel Waterloo

2/10

Poor

12 Dec 2025

Tom

Looks good on the surface until you sleep in a bed so narrow you will fall of it if you roll while you sleep. Very noisy with a bar open until late and shouty clients. Cleaning staff stole something pricey enough from my bad but not used often enough for me to notice until I had checked out (clever!). Avoid this hotel.

Leisure Friends

8/10

Excellent

10 Nov 2025

Stephen

Friendly staff..great service..wonderful food.

4/10

Poor

23 Oct 2025

Nicholas

I have stayed at the Van der Valk a few times and have always enjoyed my stay. Unfortunately on this occasion I was extremely disappointed; a flushing toilet & hot breakfast are minimum requirements.

10/10

Exceptional

01 Oct 2025

michal

Clean,new and big

Business

8/10

Excellent

14 Sep 2025

Charles

Modern building behind older facade. Good parking. Steps up to hotel entrance. Excellent clean and spacious bedroom. Seemed short of staff, so service slow. Some young staff seemed under-trained, and rather bored by their work. Too much loud music in dining room.

Leisure Partner

8/10

Excellent

31 Aug 2025

Derek

G

Leisure Family

10/10

Exceptional

23 Aug 2025

SUNG NAM

Parking is convenient, and the room is clean and quiet. And the staffs were polite and kind.

Leisure Friends

10/10

Exceptional

18 Aug 2025

XILIN

Restaurant is good, worth a try!

Leisure

10/10

Exceptional

10 Aug 2025

Karen

Great hotel

Hotel is in a great location with plenty of parking
Staff very helpful and rooms clean and comfortable.
Good restaurant on site
Train station 20 mins walk away for links to airport and Brussels
Will definitely use again when in area

Partner

10/10

Exceptional

15 Jul 2025

Paulus

The hotel looks great for the money paid. Near the Waterloo battlefield and near restaurants. Room is larger than typical European rooms.

10/10

Exceptional

04 Jul 2025

Alison

A quiet, relaxing hotel

A lovely quiet hotel with an on-site restaurant and outdoor bar. Very comfortable. Near to shopping area and public transport.

Partner

6/10

Pleasant

17 Jun 2025

Louise

Nice hotel and great staff. However, a light under the bedside table kept coming on and off randomly in the early hours - several times a night. I asked the front desk to have someone sort it out on 3 occasions and it was never dealt with. 7 night stay with very interrupted sleep. Won’t stay here again. Apparantly lots of people have complained about these lights. They need to remove them as they add no value other than ambience - which isn’t required at 4am!

Partner

8/10

Excellent

12 Jun 2025

Paul

Good locàtion.

Nice room 20 minute walk to centre of waterloo, but along busy road. Well loçated for battlefield

Bar not manned most of the time gettìng served took time! Reception staff very helpful and would fetch staff to serve. When weather improved so did seřvice!

Breakfast buffet style and whilst not the best did the job well.

Friends_and_family Friends

8/10

Excellent

28 May 2025

Stanley

The onsite restaurant is pretty and adequate. The rooms are basic, but the walk-in rain shower is nice. Bathroom amenities need an upgrade. They provide only a small sliver of soap and small bottle of body wash for washing and bathing. There are no washcloths, which probably means their clientele is mostly European.

Leisure Self

10/10

Exceptional

17 May 2025

Lai Yee

Room is very clean, staff are friendly, breakfast is great!

Leisure Partner

8/10

Excellent

14 May 2025

Nicholas

Nice hotel in nice location. Use regularly on business.

Business

10/10

Exceptional

11 May 2025

Anne

This is my go-to when in Waterloo. The hotel is always spotless and you see constant cleaning and attention to every nook by dedicated staff. The rooms were all redecorated and are gorgeous. Sleek Euro business modern with warm tones and soft lighting with excellent beds. Staff is very attentive and happy to help make your stay, cocktail or meal enjoyable.

Business_and_leisure Self

10/10

Exceptional

04 May 2025

Bernard

N

Leisure Family_with_children

10/10

Exceptional

29 Apr 2025

Mary Ann

A beautiful facility. The bar and the restaurant were fantastic. Really got a wonderful rest as well. We will be back next time we visit Waterloo!

10/10

Exceptional

27 Apr 2025

Paul

Excellent hotel

Excellent service and food. Rooms are very nice and the bed was very comfy.
I would definitely recommend this hotel

Friends_and_family Friends

10/10

Exceptional

06 Apr 2025

dale

Beautiful hotel with a hospitable staff

Leisure Partner

10/10

Exceptional

18 Mar 2025

Kimberly

The hotel was clean and staff was so helpful. Its a shame that the hotel is in middle of nowhere.
The room was immaculate and the bed plus the pillows were amazing as well.

Leisure Self

10/10

Exceptional

04 Mar 2025

MIA BUENSUCESO

We were there to visit the Battle of Waterloo site. Its not close to the hotel of course but since we have a car it was convenient. Hotel looks newly renovated. Really classy, very spacious and very clean. Love the breakfast. Friendly staff.

Leisure Partner

10/10

Exceptional

09 Jan 2025

Jitesh

Excellent service

Business Self

10/10

Exceptional

08 Dec 2024

FRANCOIS

Safe and quiet

10/10

Exceptional

04 Dec 2024

Paul

Great place

Only one criticism is not enough coffee in room . Everything was good service food and staff excellent

Business

10/10

Exceptional

10 Oct 2024

John

The hotel is set back off the road in an office park, so you might miss it. Beautiful facility. The staff was very helpful. The breakfast is a bit expensive but very good.

Leisure Partner

6/10

Pleasant

18 Sep 2024

Stanley

The room was average but modern. Good mattress. Rain shower head in the bathroom. It had a pretty restaurant that I had to walk around to get to my room. I had several meals in the restaurant that were good but not outstanding. It has a good local reputation. Unfortunately, I had the breakfast buffet one morning and was food poisoned with intestinal effect within the hour. The food had been out all morning. The hot food was hot, but was obviously not refreshed over the 4-5 hours.

Leisure Self

10/10

Exceptional

11 Sep 2024

p

Hotel stay

Stayed here several times and still Very good overall.

Business

8/10

Excellent

28 Aug 2024

aron

for visiting Baarle you couldn't have a better location and the food at the restaurant was fantastic!

Leisure

10/10

Exceptional

31 Jul 2024

Nicola

Hotel was great, rooms have been refurbished to a high standard.

Leisure Partner

8/10

Excellent

22 Jul 2024

James

Great hotel. Onsite large parking lot. Lots of good choices within walking distance. Only knock was the rooms AC was out for my stay.

Leisure

8/10

Excellent

25 May 2024

Geoffrey

The room was large and comfortable. There was building work going on down the corridor but it caused no inconvenience. The dinner was excellent but took some time to prepare (an issue in the kitchen?)

Partner

10/10

Exceptional

02 May 2024

Pamela

One night stay only - lovely hotel and great location

Leisure Partner

10/10

Exceptional

26 Apr 2024

Kurt

Really nice overnight stay

Very nice and clean hotel. Didn’t eat at the hotel but it looked great.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2023

Jeff

A very pleasent professional hotel

Leisure Partner

4/10

Poor

30 Oct 2023

Verified traveler

Bad experience

The bed was uncomfortable. I requested a big bed but was given 2 uncomfortable singles. The room is in a different building than the reception & bar meaning you have to walk outside then in to join the bar & breakfast in the morning. The breakfast quality is not worth the money you pay for. The food is located in a dark area. The jam selection is poor, had no taste to it. The staff were overwhelmed, had to ask for a warm glass of milk and was told “wait” maybe a language barrier.

Business

10/10

Exceptional

23 Oct 2023

Anthony

Modern clean room, nice reception, bar and restaurant.

Business Self

10/10

Exceptional

05 Sep 2023

MICHAEL

Really a cool hotel. Classic, great restaurant and outdoor area. Lovely breakfast - a fresh wide selection.

The rooms are great.

Do yourself a favour and stay at Van Der Valk Waterloo.

Leisure Partner

10/10

Exceptional

16 Aug 2023

Robert

Great hotel in Waterloo with fantastic service

As repeat visitors to the hotel both under previous and current management, we have always enjoyed our stays as it is in a very convenient location both for Waterloo itself and for Brussels, and the rooms of various sizes we have stayed in have always been good value for money.
Parking is free and easy, the new outside bar /dining area is a nice addition
Breakfast (buffet) was always included previously and no longer is as a Van der Valk hotel, so that would be my one negative point.
But this was the first time we also had dinner at the restaurant though and it certainly won't be the last as we found the food and service were very good. Considering how busy the restaurant was both with locals and guests, it is definitely a sign of ongoing quality.

When checking into our room, we found that the air conditioning in our room was not working, which was a worry in the current hot weather. We immediately asked reception if it could be looked at. We were informed some rooms have issues with air conditioning due to ongoing upgrades in the hotel, but the receptionist then went out of his way to find us an alternative room with working air conditioning and he eventually did.
I can not say enough how friendly and helpful he was and how much more enjoyable he made our stay.

Partner

6/10

Pleasant

05 Aug 2023

Junzhong

Average hotel

8/10

Excellent

16 Jun 2023

pascal

Good

10/10

Exceptional

22 Apr 2023

David

Nice hotel

Friendly staff, great location would definitely recommend

Business

8/10

Excellent

10 Sep 2022

Paul

Good Hotel

See my Trip Advisor review.

Partner

10/10

Exceptional

13 May 2022

Yatendra

Great Hotel

Location was good for business travel. hotel staff was friendly and helpful

Business

10/10

Exceptional

30 Apr 2022

David

Always worth a visir

Great stay, friendly service, great breakfast

Business Family

10/10

Exceptional

26 Mar 2022

Ali

Great hotel

Great service food is excellent friendly customer friendly staff

Business

10/10

Exceptional

05 Dec 2021

Robert

Large hotel conveniently located on the outskirts of Brussels with quick access to the motorway and Waterloo town centre where there are plenty of sightseeing and shopping opportunities.

The rooms are large and well fitted out.
Heating is not ideal, with a single radiator hidden behind some furniture which, in spite of the time of year, had been turned off before we arrived, which made for a very cold and uncomfortable few hours until the room eventually warmed up.

The bathroom was large, with good water pressure in the bath/shower, although we could have done with a longer shower curtain as ours did not quite reach the rim of the bath.

We didn't have dinner in the restaurant, but know it to be good from previous experience, We did have breakfast which was well-stocked with fresh supplies and set up to ensure adequate social distancing and cleanliness.

Parking is outdoors around 100 metres from the hotel front entrance (on the property) but the luggage drop-off area is wide and easily accessible.

Overall, in spite of the heating issue, we would happily go back on future trips.

Partner

8/10

Excellent

13 Oct 2021

Verified traveler

Top stay!

Top verblijf, verzorgd en vriendelijk personeel

Business

10/10

Exceptional

28 Feb 2020

Paul

Amazing hotel , fantastic staff .
Very helpful

Business

2/10

Poor

12 Sep 2019

barry

Bad end to a lovely touring holiday

Too much to write here. This hotel was the worst and most expensive of 7 hotels used on this holiday

Partner

10/10

Exceptional

07 Sep 2019

Adam

Great hotel in Waterloo

Great place, comfortable and nice service.

Business

10/10

Exceptional

27 Aug 2019

Verified traveler

Classic architecture with modern amenities, delicious food, friendly and helpful staff, great location

Leisure Family

10/10

Exceptional

12 Aug 2019

Brian

Amazing place!

So clean and beautiful! Our room was so spacious too! The breakfast was AMAZING! Beautiful place!!!

Partner

10/10

Exceptional

28 Jun 2019

Sonia

Friendly

We've stayed for one night with our dog. We enjoy the staff from breakfast and reception. They are all showing a willingness to make our stay as high as possible. Close to the hotel, we found a green area in a Business Center to let our dog went for a walk.

Partner

6/10

Pleasant

01 Apr 2019

william

The Grand Dame is Showing Her Age

The Grand Hotel no longer lives up to its name or the quality standards of Martin's Hotels. The facilities are showing their age and everything felt a bit more run down than my last stay a few years ago. There are far better values to be found in Waterloo (Ibis) as well as location and quality (Côté Vert).

8/10

Excellent

29 Mar 2019

Verified traveler

Renovated rooms are great the rest is still very old and needs refurbishment.
Great hotel overall. Good food.
Breakfast is rubbish though

10/10

Exceptional

13 Dec 2018

Verified traveler

Nice hotel and nice room
near the location
good breakfast

10/10

Exceptional

13 Dec 2018

Verified traveler

Nice hotel and nice room
near the location
good breakfast

10/10

Exceptional

13 Dec 2018

Verified traveler

Nice hotel and nice room
near the location
good breakfast

10/10

Exceptional

27 Oct 2018

CT

Beautiful hotel & nice staff. Full body jacuzzi tub is a plus.

8/10

Excellent

06 Oct 2018

Verified traveler

Not as good as we expected

While the hotel is rated 4 star I'm not sure it should be - our room was quite dated - the service however was excellent and the buffet breakfast had plenty of variety. We were disappointed with the location, it was a good 40 minute walk to the train station and there is a very limited choice for dinner in the area. Wifi was quick and reliable, there is a room safe but no fridge. Value for money? In our case, no.

Partner

8/10

Excellent

03 Aug 2018

Jeroen

recommended

large room, a bit dated but clean, good location

Friends

10/10

Exceptional

01 Jun 2018

Christine

Excellent stay

Excellent hotel with excellent service! They go above and beyond! Historic building, just a great place, we will be back!

Partner

2/10

Poor

15 May 2018

Martin

Check your bill

I was asked for my credit card when checking in for 2 nights. As usual in hotels, I was told it was for any extras and that nothing would be charged to it otherwise. A week later I see that it was charged Euro 50 on that day and that this had not been credited back when I left. I know that this also happened to another guest, who then had to call the hotel and request repayment. It seems like a pattern, so check your bill.
The staff were helpful and the room was clean, but I would not stay there again.

Friends

2/10

Poor

21 Apr 2018

Verified traveler

Executive room - Shockingly disappointing

Don't be fooled by the photos on the website of this hotel. I booked an executive room and received a room that I would expect from a hostel... very dark decor, very old and tired furniture, dirty carpet, no shower, no slippers and basic toiletries (not as on the pictures), no iron or coffee making facilities (a small bottle of water on the desk instead), very noisy air conditioning, room didn't feel clean either. They put bathrobes on the bed, but that doesn't make a damp an executive room! I asked at the reception if I received the right room and they confirmed that this was the correct room, I don't even want to think how their standart room looks like - shocking! For €170 I would expect something of a way better standard. Will not be staying there again and do not recommend - there is plenty of other way nicer and cheaper places in the area.

8/10

Excellent

31 Mar 2018

Travis

Staff was exceptional, room was most likely top notch for the area if you’re there for a tour. Breakfast was easily above average as they go. Only complaint would be the low water pressure shower.

8/10

Excellent

03 Jan 2018

Komin

The hotel is neat and clean. Taking a shower is especially comfortable in this hotel because water from the shower head is strong and hot. The room is spacious, but kind of empty. It will look much better if they can add one more sofa chair in it.

Partner

8/10

Excellent

29 Nov 2017

Verified traveler

special invalid treat, long after Waterloo battle.

first of all, it was not Katrin who stayed, but Jean Louis, as you should know.

it feels a little strange to be given a room for disabled person, without any explaination.
I would have accepted it anyway, had it been the last available room; but reception should think about asking and informing before handing the keys.
the room was all right anyway, the bathroom being fitted only with a shower and no bath.

Family

10/10

Exceptional

31 Oct 2017

Franklin

Nice hotel, friendly staff

Very nice small hotel featuring large rooms, nice accomodations. Excellent breakfast is a historic setting. The hotel is in a business park but close to several restaurants and bars. I would definitely stay there again.

Partner

10/10

Exceptional

17 Sep 2017

Jonathan

Favorite one night stay

Fantastic dinner, great hotel

8/10

Excellent

09 Aug 2017

Adam

Business stay

Amazing bed and a jacuzzi bath. But why do they not put anything in the mini bar??
Restaurant very good.

8/10

Excellent

03 Aug 2017

Martin

At check in our pre booked room had been allocated to someone else!! After some delay and a complementary drink we were given an upgraded room. All else was fine

Partner

8/10

Excellent

26 Jul 2017

Brian

Quiet and accomodating.

Pleasant stay in a comfortable hotel with large rooms. Bathtub was large and a plus. Hotel staff was pleasant and accomodating. Food in the restaurant was very good.

10/10

Exceptional

10 Jul 2017

Peter

nice clean hotel well placed in Waterloo and staff

we were look after well and the breakfast was extensive and good

8/10

Excellent

11 Jun 2017

Patrick

Great for long stays, too much for leisure travel

Overall experience was great. Friendly staff, excellent room, great food. It was a little more 'high class' than I expected. I was on a quick 4-day trip with lots of sight-seeing and I was alone. I packed light and was entirely focused on local attractions. As a laid-back traveler who spent little time in the room, I definitely could have found something a little more modest. Every person I saw at the hotel and in the hotel restaurant was dressed in business casual (at minimum), yet there I was reinforcing the rustic American stereotype in my jeans and Under Armour t-shirt. A Lambo was parked in front when I left for sightseeing on the first morning. If I was traveling with my family or just my significant other, then I would've felt more comfortable. But as a single traveler who is content in a hostel, I felt a bit out of place. Of course, this certainly doesn't take away from the hotel. It was a great stay - clean, quiet, comfortable. My only complaint is the same I normally have - the rooms could be significantly cooler. I couldn't drop the thermostat below 24 C, and I prefer 19-20 C.

Partner

8/10

Excellent

12 Mar 2017

Verified traveler

Too bad about the heater.

Everything about the hotel was very nice, except the very noisy heating unit. It woke me up both nights, even though I was using earplugs. The breakfast was very good.

Family

10/10

Exceptional

22 Feb 2017

Christine

Great Hotel

We stayed here for 1 night and we're very happy with the hotel, would recommend to anyone

2/10

Poor

23 Jan 2017

Gregory

Very bad Surprise

Arrived at Midnight, waited outside in the cold ringing on doorbell and noone answered for 10 mins..... in -2° , never experienced that! Man at reception never apologized just acted as if its normal. Heating in rooms don't work properly, was freezing all night.
The rooms smell of stale, and the overall condition is extremely bad. Oh heater that doesn't work is very noisy....

Partner

10/10

Exceptional

17 Oct 2016

James

Comfortable and relaxing hotel

Reception Staff very helpful and obliging

Partner

10/10

Exceptional

22 Feb 2016

Gene

great facilities and value

We loved our stay here. We came to Waterloo to visit the Sunday antiques fair and found so much more. What a lovely area!

4/10

Poor

15 Feb 2016

Mark & Kitty

Not happy!

We booked a Superior Room (323sq. ft) in Martins Grand Hotel. We requested twin beds. At the time of booking there were 5 rooms available at the rate of £90, which we paid.
The booking confirmation stated our bed preference and that the room was guaranteed for late check in until 12.00 midnight.
We arrived at 10.45pm to be told they couldn't give us a room in the hotel with twin beds as they were fully booked!

They could only offer a smaller room (258 sq ft) with twins in the adjoining Martins Hotel. I pointed out to the indifferent desk staff the hotel next door was cheaper than the Grand, (he tried to argue it was more expensive than we had paid) and to take it up with his manager in the morning , who would be in at 7.00am, we left at 6.30am so no luck there.

The room had no tea/coffee facilities, nor any stock in the mini bar. It felt like a \"stand by\" room. That said it was clean, comfortable and the shower worked well.

I would have happily given the Martins Hotel a higher rating if it was the one I booked, just not what we booked!

8/10

Excellent

21 Dec 2015

Bruno

Excellent staff, huge rooms, great restaurant and breakfast.
Small minus no ironing board in the room and somewhat slow WiFi (but it's free at least).

8/10

Excellent

18 Dec 2015

Stephan

Decent business hotel

I found the staff to be friendly and professional. The room was clean and the breakfast was ok too.

8/10

Excellent

11 Dec 2015

Brian

Great place to stay on a business trip

Martin's Grand was a great place to stay for business. The room was big and clean and the staff was great. The breakfast was included and good. There are a few shops around, but other than that there is nothing to do. Great place for the business traveler.

10/10

Exceptional

09 Nov 2015

William

Waterloo visit

I stayed at this hotel as a base for visiting the Wellington museum and the Waterloo battlefield. Excellent position once I found it. For some reason the sat nav doesn't recognise the address. Hotel staff confirmed that this is a problem

4/10

Poor

12 Oct 2015

Marc

Wouldn't return.

Service appalling!Restaurant unable to serve an evening meal even though restaurant was only half full.

8/10

Excellent

06 Oct 2015

Verified traveler

A great stay

We found the reviews helpful when choosing this hotel. The breakfast was indeed wonderful.
The lady at reception, Sarah, was very professional, helpful and thoughtful upon our arrival. Our room was ready a little earlier than the check in time giving us some time to rest before our walk to the battlefields.
The room was a great size and had everything we needed. I would stay here again if I returned to Waterloo.

Family

8/10

Excellent

01 Oct 2015

Mr DG

we enjoyed our stay very much

10/10

Exceptional

20 Sep 2015

steve

Very quiet. Close to everything.

Easy to find. Front desk very helpful. Dinner very nice. Sunday breakfast buffet was perfect.

10/10

Exceptional

17 Aug 2015

Verified traveler

Lovely hotel in great location

Stayed here one night to visit the battlefields. Hotel reception star very efficient. Plenty of car parking.

10/10

Exceptional

13 Jul 2015

Verified traveler

Comfortable and conenient for visiting Waterloo

Excellent rooms. Pleasant bar and good breakfast buffet. This was an ideal base from which to visit the Waterloo battlefield, just a 5-minute drive away

6/10

Pleasant

05 Jul 2015

David

Business Trip

A bit noisy from the corridor. No big towel on the first day, just hand towel. Housekeeper was probably not pay attention enough.

8/10

Excellent

30 May 2015

Robert

Excellent stay, no thanks to Hotel.com.

Despite the fact that the hotel hadn't received the booking and we got charged twice, we had an excellent stay.

Partner

8/10

Excellent

27 Apr 2015

Verified traveler

Nice hotel

Lovely hotel and friendly staff

8/10

Excellent

19 Apr 2015

Verified traveler

Nice and comfortable hotel

The hotel was nice and comfortable. Big rooms. Friendly staff

10/10

Exceptional

11 Dec 2014

Verified traveler

Hotels in Waterloo

Excellent hotel in Waterloo very clean and modern

8/10

Excellent

10 Oct 2014

Verified traveler

Great food

Nice place to stay and great restaurant however isn't much around outside

6/10

Pleasant

28 Sep 2014

EGP

nothing to write home about

Other reviews in respect of noise are correct. It appears the doors are very thin which raises the question whether or not they are fire proof. The room smelled of mould and smoke although it was a non-smoking room. Breakfast is fairly minimal so don't expect much.

10/10

Exceptional

27 Aug 2014

Raji

Lovely hotel, great value for a four star hotel

As the title suggests, great facilities and staff at a very reasonable price!!