Holiday Inn Miami West-Airport Area

United States , Miami Area - FL
HIALEAH GARDENS, 7707 N.W. 103Rd Street
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100 reviews shown

10/10

Exceptional

10 Jun 2026

Dontria

Good property, no issues. Pictures look exactly like the real thing.

Self

10/10

Exceptional

08 Jun 2026

Yakelin

Me gustó mucho muy buena las habitaciones

4/10

Poor

08 Jun 2026

Denise

This was a very disappointing stay and I would not recommend this hotel.
I booked a non-smoking room, but the room smelled strongly of humidity and cigarette smoke. Unfortunately, the bath towels smelled exactly the same, which made the stay even more unpleasant.
The television channel selection was extremely limited, and most of the available channels were in Spanish, leaving very few viewing options. I was also concerned to see elevator violation notices dated October 2025, and the elevator certificates of operation appeared to have expired in July 2025.
The hotel advertises complimentary toiletries, but guests are apparently expected to retrieve them themselves, as they would not be brought to the room when requested.
The biggest issue was the lack of hot water. There was no hot water for two days on and off due to a maintenance problem. This was never disclosed before check-in. I only learned about it after noticing a maintenance notice posted near the elevators after I had already checked in.
Overall, this was my first and definitely my last stay at this property. Between the odor issues, lack of hot water, limited amenities, and maintenance concerns, I cannot recommend staying here. I booked my hotel stay through Expedia. I called Expedia to help me with my stay and they called the hotel 3x and no one answered. Ridiculous!

Family

6/10

Pleasant

08 Jun 2026

Ashley

The staff was great and helpful. The water in the shower was not hot and then it was turned off due city maintenance however when it did come back on it was just cold not even like warm like before the shut off.

Friends

10/10

Exceptional

07 Jun 2026

Kay

It was way better that what we expected. Will definitely book here again if we need to

Family_with_children

2/10

Poor

07 Jun 2026

Jacqueline

Our stay at the Holiday Inn was very disappointing. The water was cold throughout our stay, and, more concerning, someone entered our room using their key card. This made us feel unsafe and negatively affected our experience.

Family_with_children

8/10

Excellent

05 Jun 2026

JAIRO

No me gustó que me cobraran por retirar paquetes de correo en la recepción.

Family

8/10

Excellent

03 Jun 2026

Mario

service and staff was good

Self

10/10

Exceptional

02 Jun 2026

Latheria

Nice

Family

10/10

Exceptional

02 Jun 2026

Latheria

The front desk was nice

Family

2/10

Poor

01 Jun 2026

Jeff

I reserved a BALCONY room (very intentionally wanted only that room), but my flight from was delayed until the early morning hours so I had to drive about 11 hours to make sure my family didn't miss our cruise because of continued delays by Frontier. I called my hotel before I drove and told them I would be around 5am checking in. They not only gave my reserved room away to someone else by the time I got there, but they actually charged me extra for a regular studio room... Thanks... NEVER AGAIN.

Family_with_children

6/10

Pleasant

31 May 2026

Angela

The hotel was a bit dated but, fine for 1- night stay.

Self

10/10

Exceptional

30 May 2026

Kalifa

Easily accessible and close to restaurant or supermarkets. A lot of hangout areas in the hotel. Multiple TVs to watch games.

Self

10/10

Exceptional

30 May 2026

Aliadna

Great

4/10

Poor

30 May 2026

Felisha

The rooms were not well maintained, and several items were either broken or not properly cleaned. For example, the air vents had visible water-damage stains, the room had a patio which the door handle was barely attached, and the door had to be secured using a latch. The closet mirror door was off track and the main entry door was off its track as well, requiring you to force it shut when leaving or staying in for the night. We requested to move to another room and the staff was great and was happy to help move us, but the alternative rooms appeared just as outdated as the first. The only reason we chose to stay was the hotel’s convenient location near the doctor’s office we needed to visit.

Family

6/10

Pleasant

27 May 2026

Edgardo

The room was not what I expected. The bathroom tub was dirty, the carpet looks ugly, the room smell bad and the coffee marker didn't work. I reserved a room for three people including breakfast. When we got there, they said the breakfast was included for only 2 people, I went to help desk, and they said they can't add the 3rd party because the reservation was made thru Expedia. We were very disappointed. My first time there and it was my last time.

Family

2/10

Poor

24 May 2026

CLAIRETTE

The rug in the room was very dirty and the pillows smell awful …. I was charged a fee for a spill on the comforter and towel …. I will not recommend this hotel ….The breakfast is very boring

Friends

4/10

Poor

24 May 2026

Cindy

There is no cable. We were bored out of our mind. And the ac was at 60° the entire night and it was extremely warm. 😩 and it’s right next to the expressway, it was super loud and with nothing to watch, it was not ok.

Partner

8/10

Excellent

22 May 2026

Melissa

I would stay here again

Self

2/10

Poor

21 May 2026

Shawn

I recently stayed at the Holiday Inn Miami West on Tuesday night, checking out the following morning. While I appreciated the friendliness of the staff, I was very disappointed with the condition of the property. The room was uncomfortably hot, the bathroom was not clean, and the TV was inoperable. On top of that, the elevator was out of service on checkout day, forcing us to climb down ten flights of stairs, which was very frustrating. I hope management takes these issues seriously to ensure future guests have a better experience.

Family_with_children

8/10

Excellent

18 May 2026

Kimberly Tracy

I was on the 10th floor with a balcony view the air conditioning on the 10th floor was not properly working. They had to move us into a room without a balcony that was a bit smaller. The staff made the trip amazing. They were super friendly, helpful and tried to fix the issue with what resources available to them.

8/10

Excellent

16 May 2026

CESAR

2/10

Poor

11 May 2026

Shawnta

There were so many additional fees since I booked through Expedia. I honestly would have been better off just paying the regular price directly. The way this worked out, I paid your fees and still ended up with additional charges I wasn’t aware of for both the rental car and the hotel.

When I book directly through the actual sites, this usually never happens.

Partner

10/10

Exceptional

04 May 2026

Rolando

Excelente atención un trato amable

8/10

Excellent

03 May 2026

alejandro

Good

Family_with_children

4/10

Poor

30 Apr 2026

Janita

The pillows was dirty when I got in the room. I asked him to come change the pillows multiple times and they still didn’t refund me my $250.

8/10

Excellent

29 Apr 2026

Kutana

Clean room but no microwave in room and they still asked you to pay 16 dollars for the breakfast that should’ve been free.

Partner

2/10

Poor

27 Apr 2026

Korinne

When I first entered, it had a funny smell. Then the employee didn't look well groomed even though he was nice. Check in was quick and then I went upstairs on the elevator to the 10th floor. The hallway had a smell and so did the room. It was an unclean smell. Not fresh. Smelled like dirt and paint. When I entered the room again I noticed the smell first, then the stained soda, opened curtains the patio windows were dirty, the patio floor was dirty with dirt, the table wasn't wiped good it had a stain on it, the place where the toilet tissue hung had dust on it. It was horrible there. I couldn't stay there so I went back downstairs and told the employee the room was unclean and he offered to give me another room but I didn't want to stay there. I had to sleep in my rental car until the next day to find me somewhere else to stay.

Self

8/10

Excellent

26 Apr 2026

Clarice

The room was nice.

Partner

8/10

Excellent

26 Apr 2026

Antonesha

Nice stay

4/10

Poor

25 Apr 2026

ezequiel

Rooms need a face lift bathroom upgrade , breakfast need more varietyand need to be free for all the costumers, need a coffe station on the loby 24/7 and water and juice dispencer machine , the big restaurant need to be use for lunch and dinner as well, will benefit if it is rented to a restaurant franchise,staff need a litle training specialy costumer service , in general upgrade the Hotel.

Self

8/10

Excellent

24 Apr 2026

Fabricio

Free and safe parking

Family

8/10

Excellent

24 Apr 2026

Karen

Older property but comfortable. Staff were great.

Self

10/10

Exceptional

22 Apr 2026

Maureen

Close to stores,and restaurants
Taxis hard to get, but very nice place

Self

8/10

Excellent

22 Apr 2026

joshua

8/10

Excellent

20 Apr 2026

Rita

Hotel is a bit old but well maintained. There is a restaurant on premises which came in very handy and they serve until 11 for those coming in late. The bed was very comfortable and check in/out was easy. I would stay here again.

Partner

8/10

Excellent

20 Apr 2026

Valli

Didn’t do breakfast

6/10

Pleasant

20 Apr 2026

KRISTEN

Hotel rugs were stained and old, only front desk person spoke English, no one else did. We were told shuttle was at our service but that was incorrect, walls are so thin I could hear the next rooms tv.

Family_with_children

10/10

Exceptional

19 Apr 2026

Pamela

Great service quick check in

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Dean Whittier

The shuttle service they used for us seemed a little lacking in direction Ans they should make sure the drivers are bilingual

Partner

8/10

Excellent

18 Apr 2026

Vera

Clean and b day and pillows comfortable

10/10

Exceptional

17 Apr 2026

Yaciel

Muy limpio

6/10

Pleasant

12 Apr 2026

Viganand

Yes

Self

10/10

Exceptional

11 Apr 2026

Patricia

Great staff at reception check-in. Name was something like Diedy ?spelling? He was very kind, helpful and friendly. .

Friends

6/10

Pleasant

11 Apr 2026

Bettye

The property was nice
My room needed updating
The bathroom was terrible

8/10

Excellent

09 Apr 2026

Jewel

Parking was good. The only thing is the bathrooms need to be updated everything else was nice

Partner

10/10

Exceptional

09 Apr 2026

Timothy

Nice stay. Close to cruise port

10/10

Exceptional

09 Apr 2026

Azia

For the couple hours I spent in the room it was good

4/10

Poor

08 Apr 2026

Ava

The staff was mainly rude and did not speak english. The room was ok. Asked for towels and never showed!

Family_with_children

6/10

Pleasant

07 Apr 2026

QquantumDave

Door room key needs programming

Family_with_children

6/10

Pleasant

04 Apr 2026

Jason

Hallways dated and dingy bathroom in poor shape tiles falling in pool

Family_with_children

2/10

Poor

02 Apr 2026

Dustin

I chose March 10th, matching my flight.
Between choosing not to go with the added insurance, and finalizing payment, the date changed to two weeks later. I reached out to Expedia for help as this was not my choice.
I reached out to HI. Neither would adjust the date. All I needed was for them to place the date as March 10th.

I will never work with Expedia or Holiday In ever again.
A simple adjustment to make it all OK, and you wanna be greedy for a couple hundred dollars?
Karma delivers!

Self

10/10

Exceptional

01 Apr 2026

Ana

Self

10/10

Exceptional

31 Mar 2026

Howard

Nice!

Self

2/10

Poor

30 Mar 2026

Amber

The entire hotel had an odor that was unpleasant. Our white socks were dark grey after walking on the carpet in our room. Showers/bathrooms had clearly not been cleaned. I was surprised that the sheets were extremely soft however.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Leonard

I have stayed at this hotel several times throughout the years, and this time I was not as pleased as I normally am. I honestly feel that there must have been a management change within the last two years or so. The bathroom ceiling was peeling due to water damage from a previous leak. It wasn’t patched up very well. Also, the back door that leads to the parking deck had tape over the lock which kept the door from securing. I didn’t like that very much at all.

Overall the location is where I needed to be. I would love to see these things improved

4/10

Poor

28 Mar 2026

Patricia

Had paid extra for the breakfast and was denied entry for it. Was told we had to pay. There wasnt any time to haggle about it as their precious shuttle only runs once per hour and we needed to catch it.

Family

10/10

Exceptional

28 Mar 2026

JaiTanya

Clean room, kinda outdated, didn’t eat breakfast location top tier for shopping eating and freeways

10/10

Exceptional

28 Mar 2026

Yiwen

dining room staffs are very nice, shuttle bus to the airport is very convenient and the driver was very friendly and helpful!

Friends

10/10

Exceptional

27 Mar 2026

Lorena

Great place

Family

6/10

Pleasant

27 Mar 2026

Brittney

Room was very hot. You could hear every noise from the hallways and the interstate.

Friends_and_family Family

2/10

Poor

26 Mar 2026

Megan

Room was awful. Carpets are disgusting and the room is very run down. Staff was not friendly at check in

Family_with_children

4/10

Poor

25 Mar 2026

Nathan

No pool towels rooms out dated

6/10

Pleasant

24 Mar 2026

Davana

Housekeeping was great Hotel staff was pleasant

Partner

2/10

Poor

23 Mar 2026

Debbie

The carpet is old with allot of stains. The bathroom has allot of sealer on it. It needs to be remodeled.

Partner

2/10

Poor

22 Mar 2026

Jasmine

I pre-paid when I booked, but was charged again when I checked in, despite showing my receipt for my initial payment. I disputed this at checked out, where after investigation and confirmation that I did pre-pay was found by staff, they assured me that a refund for the charge at check-in would be refunded.

2 weeks later, still no refund has been reflected.

I checked in near midnight after a late flight into Miami. I only booked this hotel as it had laundry facilities available. However, the machines only take quarters, but the front desk could not provide any change to use them, nor did they sell any laundry detergent at the front desk (gift shop was closed by the time I checked in). I was told that the shop would open at 2pm, which would be after check out time, which wasn't helpful. When I chexked out at noon, I found the gift shop was in fact open, so the staff the night before was not even accurate with their own operating hours.

I had to leave the property in the middle of the night to get change and detergent, which defeated the purpose of finding a property with facilities to utilize.

In the hour between checking in and discovering that the hotel had nothing to help me utilize the laundry facilities, someone scraped the side of my car (parked near the entrance door).

We asked the front desk to check the cameras to see what happened, they said we'd have to wait until the morning to ask the manager. The whole stay was frustrating & disappointing. Never again

Friends_and_family Friends

2/10

Poor

22 Mar 2026

Jenny

Es una

10/10

Exceptional

22 Mar 2026

Iliana

El staff excelente,muy atentos y amables

Partner

2/10

Poor

21 Mar 2026

Paula De Castro Camargo

There was NO HOT WATER FOR 3 DAYS.

From the time we checked in and we were informed that the issue would be fixed by next day. The next day, after we spent the day at the beach, upon returning to the hotel, once again we found out that there was no hot water (and it was cold, 16 C). When we asked for a refund or to be transferred to another hotel, the staff told us that this couldn’t be done and it was my responsibility to check with Expedia what could be done. It took me hours to talk to Expedia and after escalating the situation to a supervisor, I received a $200 refund to spend the night in another hotel. I had to pay out of my pocket extra $130 to spend the night at another hotel. Next day, returning the Holiday Inn, once again there was no hot water!
I had to spend hours talking to an Expedia agent to get a total refund for my stay, find myself another hotel for the remaining 5 days of my trip and pay for it out of my pocket!
The refund I got from Holiday Inn was $1230.00 and I spent $1730,00 for another stay at Hampton Inn.
To sum it up, I’m having a financial loss of $600,00 caused by the property that did not provide the service that I paid for in advance!

Family_with_children

10/10

Exceptional

21 Mar 2026

DIANGELO

Clean room

Self

2/10

Poor

21 Mar 2026

Emmy

This hotel when I was here did not have hot water and the tvs did not have internet connection so no streaming or airplay. The staff was rude and the whole buidling was run down.

Partner

4/10

Poor

21 Mar 2026

wendy

Nice and convenient for the airport. When we arrived, no hot water and couldn't be fixed during our stay. No idea how long it was out but we didn't find out until it was late and checking in with few alternatives. Still charged us the $11 fee when we arrived but gave us a free breakfast, ok but didn't really need it

4/10

Poor

21 Mar 2026

Cristian

No hot water for 4 days

10/10

Exceptional

20 Mar 2026

greta

Very clean, shuttle bus a plus, safe neighborhood . Customer service was great.

6/10

Pleasant

20 Mar 2026

Ginsly

The staff needs to treat everybody the same when it comes to service

4/10

Poor

19 Mar 2026

Kendra

There was no Hot water, in fact was told they were out for a few days they didn’t know when it would have hot water again.

Partner

4/10

Poor

19 Mar 2026

Karin

My family if 4 including 2 kids stayed 4 nights during spring break and the carpet was disgusting in the room. Also, there was no hot water in the entire hotel during our stay and the front desk promised a 20% down for the inconvenience for the entire stay and I haven’t received anything. My card was still charged full price!!

Family_with_children

6/10

Pleasant

19 Mar 2026

Celeste

Stay was good, just a bit of issues with the hot water and the thermostat; only some rooms have a microwave and the microwave at the lobby wasnt really in good condition other than that staff was great and the rooms clean. if ur looking to shop this hotel is very close to different stores and malls!

Family_with_children

8/10

Excellent

19 Mar 2026

Hector

Good location, excellent customer service, and everything was very clean. My only suggestions are: the bathtubs are in need of an update, and one of the sheets had a stain that prevented me from using it.

Family

10/10

Exceptional

18 Mar 2026

Ana

nice

Self

2/10

Poor

18 Mar 2026

timothy

The room was dirty, there was no hot water, the staff wouldnt answer the phone for shuttle pickup at the airport.

Friends

2/10

Poor

17 Mar 2026

Jerry Porter

We checked into the hotel shortly after getting off an eight-day cruise, arriving around 2 PM. After we got food and settled in for the night, my husband went to take a shower and discovered there was no hot water. After enduring a cold shower, he went downstairs to report the issue. At that time, he was informed that the hot water had been off all day, but no one had notified us at check-in. He was told it would be fixed by the next morning.

The next day, Monday, around 1–2 PM, there was still no hot water. I went downstairs to ask about the situation and was then told that it would not be fixed until Tuesday morning. Since we had booked a two-night stay through Expedia, the hotel initially offered only a 20% discount for the first night or complimentary breakfast for two days. I explained that this was unacceptable.

By the following morning, there was still no hot water. When I went downstairs again, I was told the issue still would not be resolved until the next day, but they were now offering 50% off the stay. I asked if, instead of the partial refund, they could apply the discount and extend our stay since my flight was not leaving until Tuesday night.

After multiple back-and-forth conversations, Expedia had to call the hotel several times. I even went downstairs to ensure the staff answered. Calls were placed on hold and disconnected, and the staff appeared overwhelmed and responded in a frustrated and unprofessional manner. Eventually, I asked the Expedia representa

Family_with_children

4/10

Poor

17 Mar 2026

Brittany

Very busy hotel long line to check in no matter the time of day. There was no hotel to the entire building they didn’t know when it would be fixed. The tv says it has all these apps but nothing worked kept saying network error had maintenance come up to fix it he didn’t speak English then I showed him in the tv he just looked at said uno minute and left and never came back. Elevator seems like it’s about break down down. Staff was kind and was refunding people for the hot water issue but then you have to find another hotel and there wasn’t much left available that wasn’t astronomical in price. Walls are paper thin. Could hear the neighbor peeing. One good thing was the bed was comfortable. There is no heat so if it’s a chillier evening it gets cold. There was a fridge if you need a microwave you can ask for one nor sure if it costs or not we didn’t even ask for one. There’s a phone in the room but it doesn’t work it’s not plugged in to anything so if you need something you go down to the front desk. They have a parking garage and parking free but it’s hard to find a spot sometimes it’s busy. Didn’t try breakfast.

Partner

10/10

Exceptional

16 Mar 2026

Laquiniesha

Nice, quiet and clean space.
We stopped in for a day use as we waited for our flight home after a cruise. The shuttle to the airport seemed very unreliable after speaking with the front desk and being told she was not sure if the shuttle would be ready in time. We canceled our shuttle ( with full refund) and just took an uber.

4/10

Poor

16 Mar 2026

Michael

There was no hot water in the entire hotel for a couple days.

Self

10/10

Exceptional

16 Mar 2026

Aaleya

perfect stay close to cruise port

Family

2/10

Poor

16 Mar 2026

Miranda

The shuttle never showed up. We had to get an uber to make it to our ship. We didn’t have any hot water. A breaker blew in our room, so our lights in the bathroom didn’t work and therefore, we didn’t have a working thermostat in our room. Do not recommend this place to anyone.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Naomi

It was clean. Staff was nice. Only bad thing was other guests smoking weed in the hallway of bedrooms.

Partner

6/10

Pleasant

16 Mar 2026

Shaun

No hot water

Self

6/10

Pleasant

15 Mar 2026

Dennis

They added a $22.58 fee that wasn’t there last year. According to the girl at the front desk it’s for the pool, shuttle, and parking. I used none

10/10

Exceptional

15 Mar 2026

Glenda

Great

8/10

Excellent

15 Mar 2026

Leanna

Breakfast was expensive for the quality of food other than that it was a pleasent stay.

Family

2/10

Poor

15 Mar 2026

Shauntaurius

Could have been cleaned way better and staff more friendly and accomadtaing.

Family

2/10

Poor

14 Mar 2026

Roger

There it is no hot water the staff won’t help the cleaning is bad and the rooms have a really bad smell

Family_with_children

10/10

Exceptional

13 Mar 2026

Coral

Our stay was great. The value of cost vs what we received was very good. The area was very safe feeling, pushed off into is own little corner. Maybe not luxury, but very comfortable, clean, safe. Would absolutely stay again.

Partner

6/10

Pleasant

13 Mar 2026

Marek

Pokoje juz trochę zmęczone , hotel w niezbyt ciekawym miejscu , blisko ruchliwej ulicy i słychać hałas przejeżdżających samochodów

Self

6/10

Pleasant

12 Mar 2026

Shaniqua

The hotel was dated overall. Furniture in our room was literally breaking / falling apart.

Partner

6/10

Pleasant

12 Mar 2026

Sharon B

It took nearly an hour to get someone at the front desk to actually answer the phone so we could get the shuttle. Wait staff in the restaurant (which had very few customers) were too occupied in conversations with each other to provide table service and when the server did come her attitude was unfriendly. The room itself was nothing more than a place to sleep before our cruise. But really, it was barely acceptable. Stained carpet. Thin dingy towels. Drab overall.

Partner

2/10

Poor

11 Mar 2026

Carletta

My 1st room had no hot water then I paid extra for a balcony. The balcony was nothing like it showed on the Internet they move that to another room due to the first room not having hot water in the second room didn’t have hot water until later on that night so we had to shower and cold water

Partner

4/10

Poor

10 Mar 2026

Carlos

The Hotel is OK, the area and surrounding areas are not bad. But the cleanliness was terrible. The bathroom floors and carpets were so bad I dear not wear any footwear around the room. Super sticky, and with just one step my feet got so dirty I stayed in my sandals the entire time after that.

Family_with_children