Name: Holiday Inn Miami West-Airport Area
Address: 7707 N.W. 103Rd Street, Hialeah Gardens, 33016, US

Holiday Inn Miami West-Airport Area

Miami Area - FL · United States

7707 N.W. 103Rd StreetView location

100 reviews shown

6/10

Pleasant

23 Jul 2026

Rahul

Overall, the property was just fine. 6th and 7th floor lobby and rooms have severe smoking odor. It is just not possible to stay in those rooms. It’s not on the management as they impose fines on those who smoke but it’s just the crowd. Make sure to ask the reception not to give you rooms on those floors

10/10

Exceptional

21 Jul 2026

Kirsten

They let us keep our car here for a whole week while we were on our cruise! Rooms were very clean and spacious. Pool area is very nice as well

10/10

Exceptional

21 Jul 2026

Ana

Muy buena atención d las Housekeeping

Family_with_children

8/10

Excellent

20 Jul 2026

Paul

Pretty Good

8/10

Excellent

20 Jul 2026

ADRIANA SOLEDAD

Buena ubicación , falta un poco de mantenimiento y detalles de limpieza , cama muy cómoda .

Friends_and_family Family

8/10

Excellent

19 Jul 2026

natacha

Great stay . Breakfast was not included . Great gym

8/10

Excellent

19 Jul 2026

Dinardo da Silva da

Room was teally clean

Partner

10/10

Exceptional

15 Jul 2026

John

8/10

Excellent

15 Jul 2026

James

Great

2/10

Poor

15 Jul 2026

Anthony

Room had roaches. Staff was friendly and very apologetic. Gave me a new room

2/10

Poor

14 Jul 2026

Alain

I am requesting a refund because the condition of the room was far below what I paid for and what any reasonable guest should expect.

The moment I entered the room, none of the light switches worked, leaving me in the dark trying to find a functioning light. On top of that, the air conditioner appeared to be malfunctioning. It made an extremely loud, constant noise throughout my stay, making it very difficult to relax or get any meaningful sleep.

The room was also excessively dusty, which made it feel poorly maintained and unclean. Between the inoperative lighting, the loud malfunctioning air conditioner, and the overall condition of the room, this was not the quality of accommodation I was charged for.

Considering the high price of the stay and the significant issues I experienced from the moment I arrived, I believe a full refund is the appropriate resolution. I paid for a comfortable, functional room and unfortunately did not receive one.

Self

10/10

Exceptional

13 Jul 2026

RICHARD

Staff members were helpful and efficient. Unfortunately, someof the carpeting was wri kled a d soiled in spots.

Partner

4/10

Poor

12 Jul 2026

Ma Emma

Reception staff are rude. Not accommodating.
.

Partner

6/10

Pleasant

12 Jul 2026

Angel

I’ve stayed in many Holiday Inns before but this one was really a let down. The pictures don’t really show the hotel currently. The rooms are really outdated the A/C in the room is not good, I had mine set to cold and my room was still warm the whole time. The A/C temp control is one from the early 2000s. Only 1 elevator working and the other 2 with notices about failing code. No microwave at all in the room which really sucked with my leftovers. All the other Holiday Inns I’ve stayed at have been remodeled or were in the process of and the rooms still were way better than this one. Really hope IHG heads to this location soon to remodel because this hotel has so much potential.

Self

10/10

Exceptional

12 Jul 2026

fan

Friendly stuff. Location was good with easy access to everywhere. Worth the money

Self

10/10

Exceptional

12 Jul 2026

Milessa

I always stay at Holiday Inn due to the central location. Close to malls, retail shipping, dinning etc. Its a 10 out 10 for me. Big rooms, lots of towels, coffee maker, clean and well maintained property. Helpful front desk staff

Family_with_children

10/10

Exceptional

12 Jul 2026

Ana

Me gustó la limpieza y la ubicación lo único que no me gustó fue que el loundri no estaba disponible

Partner

6/10

Pleasant

11 Jul 2026

Rose

I’d prefer no carpet. Also, I was given wrong information. I called to communicate a late check in and to request shuttle service from the airport and was told that shuttle service stops at midnight and that was not true. I paid for a uber when I selected this hotel for the shuttle service. Not at all happy about that.

Partner

10/10

Exceptional

10 Jul 2026

Hector

Buena ubicación. Relación precio calidad aceptable. Buenas camas. Lugar súper tranquilo y cómodo. Recomiendo

Family_with_children

4/10

Poor

10 Jul 2026

John

AC in the room never worked properly even though it was requested to be fixed multiple times. Ended up turning it on and off with a coat hanger at the electrical box daily.

Self

6/10

Pleasant

09 Jul 2026

lorisa

The hotel was nice but did not have hit water the night we stayed which they told us b4 we checked in if we wanted to cancel. We stayed because we had showered b4 we left Tampa.

Partner

10/10

Exceptional

07 Jul 2026

Ana M

Muy limpio buen servicio al cliente muy recomendable

Family_with_children

2/10

Poor

07 Jul 2026

Marianna

The hotel had no hot water. We were informed about it ONLY after the receptionist, Jordi took our passport. So dishonest. He assured us that if we decide to leave, our refund would be processed within 5 business days. After two weeks nothing. Calling the hotel, I was informed that I have to go after my money, calling the booking agent. Dishonest transaction from start to finish!

Partner

4/10

Poor

07 Jul 2026

Montell

Breakfast was good, Free parking. The bar was nice. Location was good as it was close to my family.
Room I paid for had a balcony; when I arrived, they said they don't have any and will change my room the next day when a balcony room is available. It was late and I was like ok. The first room I walk in all I could hear was like super loud running water, found out the toilet didn't work after my husband had urinated in it. Had to change my room to a better room which was fine, just the carpet needed cleaning and the couch had stains. Other than that the room was nice and bed was nice, I loved the amenites like the Dove bodywash, shampoo etc. The next day they gave me room 1001 with the balcony, I felt like I walked into a hot sauna, then I was told all the rooms with balcony is hot due to the sun. I declined that room. I just stayed in room 719 with no balcony, stained couch and dirty carpet.

Partner

2/10

Poor

05 Jul 2026

Animsay

Parking was the best thing. Free and u can always find a space.

6/10

Pleasant

05 Jul 2026

Johnny

Bueno

Partner

10/10

Exceptional

05 Jul 2026

Dunia

Smell really good it was very clean

Family

10/10

Exceptional

05 Jul 2026

Karrisa

All the staff was friendly and helpful. Everything smelled so good and clean

Family_with_children

10/10

Exceptional

03 Jul 2026

Umole P

Very conducive

2/10

Poor

03 Jul 2026

Marisol

Me cobraron 22.58 y no me explican el porqué. Y del depósito no es porque lo devolvieron

Family

2/10

Poor

03 Jul 2026

Jessica

Stayed 2 nights, NO HOT WATER. I arrived a little after 1am, to be told upon arrival that there was NO HOT WATER and they didn't know when it would be fixed. They claimed to have tried calling me, but \"my number in the system appeared as 111-111-1111\". Which is false because all my contact information was required in order to make a reservation and included on my profile. They could have sent an email too, but didn't. For accommodations they offered free breakfast, 30% off the booking, or to leave. Unfortunately it was 1 am, been up for 20 hours, had a 4 hour drive, no hotels available in the area, so I had no choice but to stay here. Disappointed because I've stayed her plenty of times over the years.

10/10

Exceptional

02 Jul 2026

Anna

The staff was awesome. They made
Up for the other things that were not so good. All and all it was a comfortable stay.

Partner

2/10

Poor

02 Jul 2026

kenesha

I stayed at this hotel from Monday through Sunday, and unfortunately my experience was extremely disappointing.

The biggest issue was that I did not have hot water from the day I checked in until Saturday. Every day I was told it should be fixed that day, but it never was. The staff seemed to have very little information about what was going on and could not provide any timeline or meaningful updates.

I was staying at the hotel while recovering from a medical procedure, which made the lack of hot water even more difficult. After dealing with this inconvenience for most of my stay, I asked if the hotel could provide some type of compensation, such as complimentary breakfast or dinner. Instead, they only offered to cover one breakfast buffet valued at $16.99, even though I had already paid out of pocket for meals on the other days.

Parking was another issue. Availability depended entirely on what time you returned to the hotel, making it difficult to find a space.

To make matters worse, housekeeping informed me that I could not request any additional towels because I had already received the maximum number allowed. As someone recovering from a medical procedure, this lack of flexibility and compassion was very disappointing.

Overall, I expected much better customer service and communication. Going nearly my entire stay without hot water, receiving little information from staff, limited assistance, and inadequate compensation made this a very frustrating experience.

Family

10/10

Exceptional

01 Jul 2026

Anthony

Todo bien

4/10

Poor

01 Jul 2026

Ronica

There were too many amenities not working
toilet, cable, laundry, and had to change rooms almost twice
The rooms were expensive and did not include breakfast
Staff somewhat helpful
I am still waiting for my deposit of $150

Business

10/10

Exceptional

01 Jul 2026

Marcus

Clean, Great value, and helpful staff .

The breakfast was superb .

Self

10/10

Exceptional

01 Jul 2026

yesid

All fine

Partner

10/10

Exceptional

30 Jun 2026

Angela

Unfortunately the hot water was out on the day I checked in but was resolved prior to my check out the next morning. The room was clean and ready for early check in which was a plus since I returned from the cruise at 8 a.m. The shuttle service was great and on time. The Bistro was perfect for my dinner meal since I was exhausted from my visit to South Beach.

Self

10/10

Exceptional

29 Jun 2026

Carlos

Cargadores modernos para los celulares

4/10

Poor

29 Jun 2026

Juan

Pésimo servicio, nos dijeron que iban a arreglar el sofácama. Cuando llegamos en la noche no habían hecho nada; nos dieron una frazadas y no nos querían dar almohadas.
Tras discutir por varios minutos fueron a buscar unas almohadas.
No volvería a hospedarme aqui

Family

8/10

Excellent

28 Jun 2026

Jessie

will consider staying here again

10/10

Exceptional

28 Jun 2026

Jessica

Buen lugar, buena atención, teníamos check in a las 4 pero nos dejaron hacer la a las 2

Partner

10/10

Exceptional

28 Jun 2026

Rafael O

El trato, la limpieza muy agradable los felicito

10/10

Exceptional

28 Jun 2026

Nataly

Very good ⭐️ I really liked everything.

2/10

Poor

26 Jun 2026

Gaylin

No hot water in the hotel. When asked when it would be fixed, the answer was “we’re not sure”. It was never fixed during our stay. Apparently the hotel already knew of the whole hotel wide problem but never notified us upon check in.
Two days in they finally put a sign on the front desk notifying incoming guests there was no hot water.

Family

10/10

Exceptional

25 Jun 2026

Christopher

Clean Room.

2/10

Poor

24 Jun 2026

Michelle

This property was awful. There wasn’t any hot water in the hotel. The front desk clerk said that the hot water would return by 10:30 am the next morning and that was a straight up lie. I met a gentleman there while I was waiting for my Lyft, he said that the hot water was never there because he’s been there a week and was leaving. The location is terrible because it’s next to a major road with lots of traffic. I didn’t sleep due the noise from the highway. I’ve never stayed at such a bad place when it comes to hotels. I wouldn’t let my dog stay at this place.

Self

2/10

Poor

24 Jun 2026

Bobbi

No hot water and the AC wasn't working

Self

6/10

Pleasant

23 Jun 2026

Jamie

Continental Breakfast way to expensive for what you get. No ice. Only 1 small machine for 10 floors. No hot water for showering

Friends_and_family Family

2/10

Poor

22 Jun 2026

Fabian

No hot water, promised an early check in. Yet never happened. Blood stains or perhaps wine stains on couch cushions, ice machine had no ice. Had a wonderful view of their roof and overpass freeway. Was told about a 40% discount on room for the hot water inconvenience. Never happened.. All they did was pacify me with promises that never took place.

6/10

Pleasant

22 Jun 2026

Danilo Antonio

No había agua caliente

Family_with_children

4/10

Poor

22 Jun 2026

Isaque

Room was outdated
Furniture not on proper condition
Only cold water running
Bedroom carpet needs to be replaced
Loud noise throughout the night
Photos online doesn’t justify it

Partner

6/10

Pleasant

21 Jun 2026

Daria

Television connection problems the entire trip.

Partner

10/10

Exceptional

20 Jun 2026

Ibrahim

Exelant gust services above and beyond

Partner

2/10

Poor

20 Jun 2026

Deidre

There was no hot water in the hotel for 2 days. They said they couldn’t pay for me to have a room at another property. I reported the health code violation

10/10

Exceptional

18 Jun 2026

Amanda

We really enjoyed our stay . Traveled with my husband and 2 teens. Clean rooms ,very friendly staff . Loved the outdoor pool (wished it was open later) ! Restaurant/ lounge was fantastic! Very delicious food with several dinner options . Great location, easy access to many restaurants and shopping nearby . Eileen in the lounge was very nice and Riley at the desk was very helpful and sweet !

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Gavanique Lachelle

Breakfast wasn’t free like the website said but I was okay over all

Family

4/10

Poor

18 Jun 2026

Bria

The rooms were outdated the shower doesn’t get hot there was stains on the wall by the AC unit the hotel had a mold smell to it like water damage and the sitting chairs in the room were nasty looking but the breakfast was actually good and the area was clean the staff were kind as well

Family

4/10

Poor

16 Jun 2026

Mariela

The room smelled moldy but the staff was very nice.

Partner

4/10

Poor

15 Jun 2026

Tevin

Family

8/10

Excellent

14 Jun 2026

Nestor

It’s fine

Self

4/10

Poor

13 Jun 2026

Angelina

Not worth it, go elsewhere!

Family_with_children

10/10

Exceptional

13 Jun 2026

Gladys

Increíble hotel en el centro de hialeah una atención excelente ,muy limpio las habitación ,super comodas y con todo lo necesario ,maquina de te y cafe en la habitación ,los desayunos muy amplios y la comida elevaborada fresca y con calidad
lo recomiendo 100 %

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Kaila

Swimming pool very warm!! Plus gym was super useful while I was there for ten days healing from surgery by myself. The staff was kind and accommodating. Not the fanciest but great price for the nice room you get plus the pool, restaurant, gym it’s not necessary for any more extravagance unless you’re traveling with companions. Also so many yummy places to
Near by lots of beauty salons near
By target a mile away. Lots in walking distance. 10/10 recommend.

Self

10/10

Exceptional

10 Jun 2026

Dontria

Good property, no issues. Pictures look exactly like the real thing.

Self

10/10

Exceptional

08 Jun 2026

Yakelin

Me gustó mucho muy buena las habitaciones

4/10

Poor

08 Jun 2026

Denise

This was a very disappointing stay and I would not recommend this hotel.
I booked a non-smoking room, but the room smelled strongly of humidity and cigarette smoke. Unfortunately, the bath towels smelled exactly the same, which made the stay even more unpleasant.
The television channel selection was extremely limited, and most of the available channels were in Spanish, leaving very few viewing options. I was also concerned to see elevator violation notices dated October 2025, and the elevator certificates of operation appeared to have expired in July 2025.
The hotel advertises complimentary toiletries, but guests are apparently expected to retrieve them themselves, as they would not be brought to the room when requested.
The biggest issue was the lack of hot water. There was no hot water for two days on and off due to a maintenance problem. This was never disclosed before check-in. I only learned about it after noticing a maintenance notice posted near the elevators after I had already checked in.
Overall, this was my first and definitely my last stay at this property. Between the odor issues, lack of hot water, limited amenities, and maintenance concerns, I cannot recommend staying here. I booked my hotel stay through Expedia. I called Expedia to help me with my stay and they called the hotel 3x and no one answered. Ridiculous!

Family

6/10

Pleasant

08 Jun 2026

Ashley

The staff was great and helpful. The water in the shower was not hot and then it was turned off due city maintenance however when it did come back on it was just cold not even like warm like before the shut off.

Friends

10/10

Exceptional

07 Jun 2026

Kay

It was way better that what we expected. Will definitely book here again if we need to

Family_with_children

2/10

Poor

07 Jun 2026

Jacqueline

Our stay at the Holiday Inn was very disappointing. The water was cold throughout our stay, and, more concerning, someone entered our room using their key card. This made us feel unsafe and negatively affected our experience.

Family_with_children

8/10

Excellent

05 Jun 2026

JAIRO

No me gustó que me cobraran por retirar paquetes de correo en la recepción.

Family

8/10

Excellent

03 Jun 2026

Mario

service and staff was good

Self

10/10

Exceptional

02 Jun 2026

Latheria

Nice

Family

10/10

Exceptional

02 Jun 2026

Latheria

The front desk was nice

Family

2/10

Poor

01 Jun 2026

Jeff

I reserved a BALCONY room (very intentionally wanted only that room), but my flight from was delayed until the early morning hours so I had to drive about 11 hours to make sure my family didn't miss our cruise because of continued delays by Frontier. I called my hotel before I drove and told them I would be around 5am checking in. They not only gave my reserved room away to someone else by the time I got there, but they actually charged me extra for a regular studio room... Thanks... NEVER AGAIN.

Family_with_children

6/10

Pleasant

31 May 2026

Angela

The hotel was a bit dated but, fine for 1- night stay.

Self

10/10

Exceptional

30 May 2026

Kalifa

Easily accessible and close to restaurant or supermarkets. A lot of hangout areas in the hotel. Multiple TVs to watch games.

Self

10/10

Exceptional

30 May 2026

Aliadna

Great

4/10

Poor

30 May 2026

Felisha

The rooms were not well maintained, and several items were either broken or not properly cleaned. For example, the air vents had visible water-damage stains, the room had a patio which the door handle was barely attached, and the door had to be secured using a latch. The closet mirror door was off track and the main entry door was off its track as well, requiring you to force it shut when leaving or staying in for the night. We requested to move to another room and the staff was great and was happy to help move us, but the alternative rooms appeared just as outdated as the first. The only reason we chose to stay was the hotel’s convenient location near the doctor’s office we needed to visit.

Family

6/10

Pleasant

27 May 2026

Edgardo

The room was not what I expected. The bathroom tub was dirty, the carpet looks ugly, the room smell bad and the coffee marker didn't work. I reserved a room for three people including breakfast. When we got there, they said the breakfast was included for only 2 people, I went to help desk, and they said they can't add the 3rd party because the reservation was made thru Expedia. We were very disappointed. My first time there and it was my last time.

Family

2/10

Poor

24 May 2026

CLAIRETTE

The rug in the room was very dirty and the pillows smell awful …. I was charged a fee for a spill on the comforter and towel …. I will not recommend this hotel ….The breakfast is very boring

Friends

4/10

Poor

24 May 2026

Cindy

There is no cable. We were bored out of our mind. And the ac was at 60° the entire night and it was extremely warm. 😩 and it’s right next to the expressway, it was super loud and with nothing to watch, it was not ok.

Partner

8/10

Excellent

22 May 2026

Melissa

I would stay here again

Self

2/10

Poor

21 May 2026

Shawn

I recently stayed at the Holiday Inn Miami West on Tuesday night, checking out the following morning. While I appreciated the friendliness of the staff, I was very disappointed with the condition of the property. The room was uncomfortably hot, the bathroom was not clean, and the TV was inoperable. On top of that, the elevator was out of service on checkout day, forcing us to climb down ten flights of stairs, which was very frustrating. I hope management takes these issues seriously to ensure future guests have a better experience.

Family_with_children

8/10

Excellent

18 May 2026

Kimberly Tracy

I was on the 10th floor with a balcony view the air conditioning on the 10th floor was not properly working. They had to move us into a room without a balcony that was a bit smaller. The staff made the trip amazing. They were super friendly, helpful and tried to fix the issue with what resources available to them.

8/10

Excellent

16 May 2026

CESAR

2/10

Poor

11 May 2026

Shawnta

There were so many additional fees since I booked through Expedia. I honestly would have been better off just paying the regular price directly. The way this worked out, I paid your fees and still ended up with additional charges I wasn’t aware of for both the rental car and the hotel.

When I book directly through the actual sites, this usually never happens.

Partner

10/10

Exceptional

04 May 2026

Rolando

Excelente atención un trato amable

8/10

Excellent

03 May 2026

alejandro

Good

Family_with_children

4/10

Poor

30 Apr 2026

Janita

The pillows was dirty when I got in the room. I asked him to come change the pillows multiple times and they still didn’t refund me my $250.

8/10

Excellent

29 Apr 2026

Kutana

Clean room but no microwave in room and they still asked you to pay 16 dollars for the breakfast that should’ve been free.

Partner

2/10

Poor

27 Apr 2026

Korinne

When I first entered, it had a funny smell. Then the employee didn't look well groomed even though he was nice. Check in was quick and then I went upstairs on the elevator to the 10th floor. The hallway had a smell and so did the room. It was an unclean smell. Not fresh. Smelled like dirt and paint. When I entered the room again I noticed the smell first, then the stained soda, opened curtains the patio windows were dirty, the patio floor was dirty with dirt, the table wasn't wiped good it had a stain on it, the place where the toilet tissue hung had dust on it. It was horrible there. I couldn't stay there so I went back downstairs and told the employee the room was unclean and he offered to give me another room but I didn't want to stay there. I had to sleep in my rental car until the next day to find me somewhere else to stay.

Self

8/10

Excellent

26 Apr 2026

Clarice

The room was nice.

Partner

8/10

Excellent

26 Apr 2026

Antonesha

Nice stay

4/10

Poor

25 Apr 2026

ezequiel

Rooms need a face lift bathroom upgrade , breakfast need more varietyand need to be free for all the costumers, need a coffe station on the loby 24/7 and water and juice dispencer machine , the big restaurant need to be use for lunch and dinner as well, will benefit if it is rented to a restaurant franchise,staff need a litle training specialy costumer service , in general upgrade the Hotel.

Self

8/10

Excellent

24 Apr 2026

Fabricio

Free and safe parking

Family

8/10

Excellent

24 Apr 2026

Karen

Older property but comfortable. Staff were great.

Self

10/10

Exceptional

22 Apr 2026

Maureen

Close to stores,and restaurants
Taxis hard to get, but very nice place

Self

8/10

Excellent

22 Apr 2026

joshua

8/10

Excellent

20 Apr 2026

Rita

Hotel is a bit old but well maintained. There is a restaurant on premises which came in very handy and they serve until 11 for those coming in late. The bed was very comfortable and check in/out was easy. I would stay here again.

Partner