Holiday Inn Miami West-Airport Area

6/10

Pleasant

12 Mar 2026

Shaniqua

The hotel was dated overall. Furniture in our room was literally breaking / falling apart.

Partner

6/10

Pleasant

12 Mar 2026

Sharon B

It took nearly an hour to get someone at the front desk to actually answer the phone so we could get the shuttle. Wait staff in the restaurant (which had very few customers) were too occupied in conversations with each other to provide table service and when the server did come her attitude was unfriendly. The room itself was nothing more than a place to sleep before our cruise. But really, it was barely acceptable. Stained carpet. Thin dingy towels. Drab overall.

Partner

2/10

Poor

11 Mar 2026

Carletta

My 1st room had no hot water then I paid extra for a balcony. The balcony was nothing like it showed on the Internet they move that to another room due to the first room not having hot water in the second room didn’t have hot water until later on that night so we had to shower and cold water

Partner

4/10

Poor

10 Mar 2026

Carlos

The Hotel is OK, the area and surrounding areas are not bad. But the cleanliness was terrible. The bathroom floors and carpets were so bad I dear not wear any footwear around the room. Super sticky, and with just one step my feet got so dirty I stayed in my sandals the entire time after that.

Family_with_children

8/10

Excellent

10 Mar 2026

Angela

Some people had to psy for breakfast and some didn't.

Partner

6/10

Pleasant

09 Mar 2026

Maria

No staff at the front desk when we arrived.
Waited 10-15 minutes before staff comes .

10/10

Exceptional

09 Mar 2026

Deborah

Room was great... didn't use the pool, breakfast was great and I'm definitely coming back

8/10

Excellent

09 Mar 2026

Rosalie

The room was clean. The staff was polite and helpful. There was a mall nearby.

8/10

Excellent

09 Mar 2026

Michael

Shops and restaurants within walking distance

Family

2/10

Poor

09 Mar 2026

Taylor

Room and hotel was dirty.

2/10

Poor

09 Mar 2026

Oscar Arriola

Beside the front desk staff, all other staff members are rude. Ask for extra toilet paper & towels, waited almost an hour. Had to go to front desk to pick up. Not sure why this hotel is alway packed, it needs major renovations. Rusted air vents, AC leaking water, with major carpet damage, unbalance temp, and air from AC smell like mole. Gym ceiling has water leaks, and equipment not clean.
Also, this has nothing to do with the hotel itself, but keep in mind the area around the hotel for some reason it’s windy. Maybe because it’s right next to the freeway. Will not stay here again.

Family

8/10

Excellent

09 Mar 2026

Carlos J

Near a nice mall( walking distance) great food. Nice staff too.

Friends

8/10

Excellent

07 Mar 2026

Breanne

Staff was courteous and room was clean.

2/10

Poor

07 Mar 2026

Melissa

1. 30 mins to check in
2. 3x up and down elevators w malfunctioning keycard and lock (no..not near my phn)
3. Charged me two tens and a five for cruise port shuttle but listed as comp
4. 45 min wait in restaurant
5. specifically booked for shuttle and laundry facility in between 2 trips. No quarters, no soap, and GM doesnt give 2 shxxx about changing that according to other staff. Had to WALK to gas station for those items.

Supervisor Jordi was very polite but only able to comp a cocktail and luke warm tasteless buffet bkfst. Def wont return though my impression is that he personally did all he could and quite apologetic. Ifl felt badly for him. What a mess.

NOT Holiday Inn quality.

Hotel was very clean.

Friends_and_family Friends

10/10

Exceptional

06 Mar 2026

George

Excellent

10/10

Exceptional

06 Mar 2026

John

The property and staff were impeccable however the shuttle company (contractor?) reserved for trip to the port and the driver was an hour late and so rude that we all declined and ordered Ubers!

Friends_and_family Family

4/10

Poor

06 Mar 2026

Stephanie

Very outdated hotel. Nothing like the pictures. Staff was very friendly though!

Family

2/10

Poor

06 Mar 2026

Yecenia

The place is extremely rundown, carpet was dirty and smelled awful.

Partner

2/10

Poor

05 Mar 2026

Lisa

The rooms were filthy. Dirty carpet. The bottom of the curtains had burn marks and there were burn marks on the carpet. A cockroach scattered across the bathroom floor when we arrived. One clerk was abrupt and seemed bothered by our presence at check-in. The lighting in the restaurant was almost non-existent - we had to use our phone flashlight to read the menu. One of the two washing machines was out of service in the laundry room and the staff was unhelpful when we needed change to use the machines. We arrived ahead of the check-in time and the front desk staff said she would contact us when our room was ready. We never heard from her and had to approach the desk twice to ask about our room.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Ambar

El hotel estuvo excelente

Family_with_children

10/10

Exceptional

02 Mar 2026

Rae

A bit noisy by the pool due to the nearby overpass but I enjoyed my time spent there.

Friends

10/10

Exceptional

01 Mar 2026

Raimundo

5 start

2/10

Poor

01 Mar 2026

Jonelle

The room was not up to date, room was not supplied with body wash during house keeping. Pipes in bathroom were leaking. Carpet in room is very old & dirty. They charge for amenities even if you don’t use it. Cab service is very expensive. Overall, the hotel is very expensive & it wasn’t worth my days spent. A lot of noise in early hours of the morning. I will never go back nor recommend this hotel to anyone. This hotel deserves no stars

Family

8/10

Excellent

01 Mar 2026

Berly Bee

Nice

Family

2/10

Poor

01 Mar 2026

Debbie

Front desk staff never called to let me know the room was ready but I noticed they were letting walk-in guests pay their deposit and get room keys. After 2 and half hours of witnessing this I went back to the desk and asked again then I was assigned a room. There was no mention of the breakfast times, shuttle time to the airport or the onsite gift shop or evening hours of the on site restaurant. Very unprofessional staff.

Self

10/10

Exceptional

01 Mar 2026

Prakash

Nice clean hotel, friendly staff.

Self

6/10

Pleasant

28 Feb 2026

Marsha

The room was fine for what we required.
I did have to clean the toilet as the handle literally had poop on it.
No shopping or food as the location is off a highway with very little walkability

Partner

10/10

Exceptional

28 Feb 2026

ALAIN

The staff was good and courtesy, they let us got early in the room and the convenience of location.

Family_with_children

2/10

Poor

27 Feb 2026

robin

We waited for 1 1/2 hrs for the shuttle at the airport never showed up we had to pay $60 for a taxi not happen at all

Partner

10/10

Exceptional

27 Feb 2026

Lisa

Clean and efficient

10/10

Exceptional

27 Feb 2026

Ruth

Clean and friendly staff

Self

6/10

Pleasant

26 Feb 2026

Virginia

Hotel was very clean but definitely needs an update … chairs were torn in hotel room … hotel room door was shaky … carpets were clean but definitely need replacing… had odd smells throughout stay and our room was close to highway so nighttime was noisy … staff was super friendly and very accommodating!!!!!

4/10

Poor

25 Feb 2026

Abraham

Very dissatisfied. I paid for a room with a large double bed and they gave me two double beds where I slept terribly. Furthermore, I contacted both the hotel and Expedia, and each claimed it was their fault. In the end, I lost the extra payment.

Family_with_children

4/10

Poor

25 Feb 2026

Clarence

The carpets in the room are heavily stained.

10/10

Exceptional

24 Feb 2026

Lazara

Love staying in this hotel

Friends_and_family Friends

8/10

Excellent

24 Feb 2026

Spyros

.

Self

10/10

Exceptional

22 Feb 2026

Silvia

Wonderful

4/10

Poor

21 Feb 2026

Colin

I booked a room with a balcony and when I got there I didn’t get it,they gave me a mobility/handicap room! plus the Wifi was horrible and didn’t work for a whole day and front desk acted like they were unaware.

Partner

4/10

Poor

21 Feb 2026

Gangawati

Hotel need a do over.The

10/10

Exceptional

21 Feb 2026

Gabriela

It was very good stay, rooms were clean.
Front desk personal was very friendly and helpful.

Partner

8/10

Excellent

19 Feb 2026

Jordan

Honestly for anyone looking for a quick night to rest your head - room was clean. Whole hotel seemed recently updated/renovated. Everything in my room was new or recently new. The tub in the bathroom looked a little old and scary. Other than that, no complaints really

10/10

Exceptional

19 Feb 2026

Aliadna

Excellent service

8/10

Excellent

19 Feb 2026

Marie Nadege

The heater was not working -- the room was very cold

Friends_and_family Family

2/10

Poor

19 Feb 2026

Denise

Absolutely the worst hotel I’ve ever stayed in. Filthy carpets, dirty bathroom floors, and an overcrowded lobby that felt more like a shelter than a hotel, with people seemingly living there full-time. They should have paid me to stay there. Completely overpriced for such a dump. Zero stars — avoid at all costs.

Self

4/10

Poor

18 Feb 2026

Anna

Very very loud room. Hotel is very outdated. Room was extremely hot got no rest. Felt better outside than it did in the room.

Partner

10/10

Exceptional

18 Feb 2026

Joseph

Front desk staff went out of their way to get my late night arrival arranged. They made the stay well worth it.

Self

6/10

Pleasant

18 Feb 2026

Orah

The cleaning of the bathroom could have been much better. There was hair in tub & on the floor. Also, Room 400 is right next to supply room so we heard every movement in & out of the room.

10/10

Exceptional

16 Feb 2026

Thomas J

Clean rooms, wonderful staff

Leisure Family

10/10

Exceptional

16 Feb 2026

Cathy

Room was very clean and comfortable. Staff were awesome and let our big group invade the lobby to watch the Super Bowl! The food in the restaurant was delicious! Thank you!

Leisure Family

2/10

Poor

15 Feb 2026

Najiyah

We have stayed at other Holiday Inns in several states and unfortunately had our worst experience here. Despite Florida experiencing its coldest weather the week of our stay, hotel staff made no accommodation for heat for hotel guests. Rooms were freezing especially at night. No space heaters were provided. We had to request extra blankets several times before we received them. The TV stopped working on our 2nd day. We had to call front desk several times for them to send a technician to fix it. When we reported these issues and requested assistance, it seemed they were dismissed and minimized by the manager and concierge staff.
Rooms and elevators seemed old and had peeling paint. The housekeeping staff were not attentive with cleaning the room daily. Unlike other holiday inns, breakfast was not included. Due to all these issues we experienced, we would not stay at this location again.

Leisure Family

2/10

Poor

15 Feb 2026

LARRY

The room smelt like smoked. The floor was dirty and stained. There’s blood on the walls and the doors were falling off the dressers. I was not impressed at all for the price I paid for that room.

10/10

Exceptional

14 Feb 2026

José Manuel

Everything was good

Business

4/10

Poor

14 Feb 2026

Tarah

The room was ok. We stayed for 1 night and was still charged for an amenity fee of $12.00...... we literally just slept. No gym, no pool or whatever else they have.

4/10

Poor

14 Feb 2026

satyanand

Room condition

6/10

Pleasant

13 Feb 2026

Marie Nadege

The hotel was very cold , no heater available in the rooms .. the sliding door in the balcony must be urgently repaired

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Lisandra

Excellent services and hotel. Amazing breakfast

Leisure Partner

8/10

Excellent

12 Feb 2026

Gabriela

Room was really clean and the staff were very helpfull

8/10

Excellent

12 Feb 2026

Aabha

Building is old. Restaurant service can be better.

2/10

Poor

11 Feb 2026

Anthony

Room was dirty when we first received it. Didn’t clean room but once during our week stay. Hotel was just poorly kept. Elevator inspection was 8 months past due date then there was a notice posted by county saying they were unsafe.

Leisure Family_with_children

10/10

Exceptional

10 Feb 2026

carol viviana

thanks nice service

2/10

Poor

09 Feb 2026

Jameka or Daryl

There was one staff memeber to check in guest that included cruise customers. We waited in line for almost an hour with

8/10

Excellent

09 Feb 2026

Carl

Hotel was clean and centrally located in shopping area

10/10

Exceptional

09 Feb 2026

bruno

Excellent simple sevice

Leisure

4/10

Poor

09 Feb 2026

Patrisia

The room had a lot of mold in the bathroom and the toilet kept running. It wasn’t the same shown online.

Leisure Self

2/10

Poor

08 Feb 2026

Jason

Dirty room carpet.

Leisure Family

8/10

Excellent

07 Feb 2026

Autumn

The staff was amazing!!!!!

6/10

Pleasant

07 Feb 2026

Vanessa

The fire alarm beeping went off all night in our room, even when we called to have it fixed.

Leisure Family

2/10

Poor

07 Feb 2026

Jacqueline

Our short stay was terrible. Temperatures that day in Haileah, FL were between the high 40’s and low 50’s but the room was cold. The management said the building didn’t have heat. At one point we slept in our clothes. No concessions offered!

Partner

8/10

Excellent

07 Feb 2026

sueann

great

Leisure Family

2/10

Poor

07 Feb 2026

Darlene

Staff was very rude , one bed wasn’t made , one bed was dirty. Staff refused to help

Leisure Family

2/10

Poor

06 Feb 2026

Daniel

Everything was terrible. Rooms, cleanliness, customer service, restaurant… EVERYTHING

2/10

Poor

05 Feb 2026

Cecillie

waited like 2-3 hours for a room to be cleaned they didn’t have any heat it was freezing cold and they ran outta of extra blankets cause everyone was cold and wanted them

2/10

Poor

05 Feb 2026

Clifton Lamar

I will not be returning to this hotel. Despite requesting daily housekeeping at the front desk (sometimes multiple times a day), my room was only serviced three times. The most significant issue was the temperature; the hotel kept the A/C running despite Miami’s record lows (20°F at night), and my room's thermostat failed to produce heat, blowing cold air even when set to 80°F.

The staff was polite but completely ineffective at resolving problems. Between the freezing room and broken amenities like the ice machines, this was my most unpleasant hotel experience to date. If you value basic comfort and responsive service, look elsewhere.

Leisure Friends

10/10

Exceptional

03 Feb 2026

Ramón

Too much cold, for three days with 40 degrees Faranheit. It was too cold inside the bedroom.

2/10

Poor

03 Feb 2026

Tia

They overcharge my card four times by $400 for deposit they did not have any heat. They told me that they will be bringing a heater just to say they don’t have heaters also told me they was gonna give me some of my money back far as giving us a comp for breakfast. We never received that customer service was disgusting. We literally froze our whole stay went trying to get extra money. They gave us a hard time. I will never recommend this to nobody and I’m literally trying to get accommodated for my stay . Thank you.

6/10

Pleasant

02 Feb 2026

Tamara

Cold spell in Miami, and the heat in the room barely worked. No coffee in the morning like most other hotels. The building is showing its age and needs to be updated.

Leisure Family

2/10

Poor

02 Feb 2026

Bruce

Room was COLD

Leisure Partner

4/10

Poor

01 Feb 2026

Gerard

The AC was very noisy and they had to change my room. Each day I returned to the hotel I had to go back down to the front desk and line up in long lines because the key card wasn't working. The rooms weren't cleaned every day.

Business_and_leisure

2/10

Poor

01 Feb 2026

Jada

The staff was lacking and the customer service was not great. The hotel was full and my room balcony door would not close all the way bringing in the cold weather to my room I went to the desk 2 times to ask for Maintanence to come the staff assured me they would arrive and they never did leaving me and my friend freezing all night because the heat was just going out of the room. I was compensated for this either. The 10th floor carpet in the room was disgusting and the bathroom had hair in the shower as if it was not properly cleaned. The desk in the room had some type of glue hardened on top of it. They were the only hotel not booked from the flight cancellations otherwise I would have went elsewhere

Business_and_leisure Friends

8/10

Excellent

31 Jan 2026

Ashley

The staff were wonderful. The room was an ice box. Even set at 80° (the max), the room was still too cold to be considered comfortable.

Leisure

6/10

Pleasant

31 Jan 2026

Marie Nadege

Room was cleaned , beds are good -sliling door , chair and bathroom door in bad condition , nees to be change

Friends_and_family Family

2/10

Poor

31 Jan 2026

Michael

I will never go there again the room was a mess tv didn't work and they didn't do anything to fix any issues

Leisure Partner

6/10

Pleasant

30 Jan 2026

aretha

The floors look horrible. They need a very deep cleaning.

6/10

Pleasant

30 Jan 2026

Darrah

Room and bathroom is a need of a bit of upgrade.

2/10

Poor

30 Jan 2026

MOHAMMEDATIQ

Room was clean but service was not good. No Shower Towels. When calling the front desk no one picks up. Half the people don't speak English. Bad experience at this Holiday Inn.

Business Family

2/10

Poor

28 Jan 2026

HEIDI

Do not stay here. The place is filthy and moldy it stinks and they refused to give a refund. My daughter got sick from staying here because the mold was so bad. There are also trip hazards everywhere disgusting if I could give a no star review I would have

Leisure Family

6/10

Pleasant

27 Jan 2026

zachary

The room was in good condition staff was very nice gym was busted and the road noise was very loud other than that it was a decent place

Business

2/10

Poor

27 Jan 2026

Kevin

The rooms were extremely dirty, with the carpets turning your feet or socks black and multiple stains. The air-conditioning in the room did not work well enough to keep the room cool, the staff was dismissive or downright lied regarding addressing concerns.

Leisure Family_with_children

2/10

Poor

26 Jan 2026

David

Problem no refund

4/10

Poor

26 Jan 2026

Amy

Had to wait for 30 minutes to check. Ac in room was not working properly.

Leisure Family

8/10

Excellent

26 Jan 2026

MICHAEL

The hotel was close to the airport and the stadium. Room was clean. Staff were excellent! The facility was ok, just worn around the edges. Fine for what we needed at the time.

Partner

10/10

Exceptional

25 Jan 2026

Regine Eileen Rosaline

Room was clean, bed was comfortable and place was good situated

Leisure Family

10/10

Exceptional

24 Jan 2026

luis

Do

4/10

Poor

24 Jan 2026

Pavel

The bathtub was in a sad state, definitely needs to be replaced or refinished. Carpets were stained. Staff at front desk was good.

Leisure Family

4/10

Poor

23 Jan 2026

Jindra

The staff were overwhelmed, one of the two computers was down, & I asked them to call me a Taxi three times so I could get to the train station. Twice they did not and by the time the cab came,I was so delayed that I missed my train. And I had to spend $250 on a car rental and driving 5 1/2 hours very disappointed. Also, they don’t have tap to pay in the restaurant, but at least the room rooms were clean.

Business Pet

10/10

Exceptional

23 Jan 2026

Frank

Great stay. Be aware no heat

Business Self

6/10

Pleasant

22 Jan 2026

Elodie

Very convenient hotel,

6/10

Pleasant

22 Jan 2026

JOSHUA

It was alright

Leisure Partner

2/10

Poor

22 Jan 2026

Alexandra

Pool was filthy and covered with algae. Locks on doors didn’t work. Changed rooms twice. Doors didn’t close tightly so could see light through the door jams. Very slow service at the front desk. Worst Holiday Inn we have ever stayed at and we have stayed at many. No refund or discount offered. Please save your money and don’t stay here. For what was offered the room wasn’t worth more than $60 a night and you will surly pay at least 5 times that.

Leisure Family

2/10

Poor

19 Jan 2026

Gabriela Nicole Mendez

Do not be fooled by the pictures!! This hotel is incredibly old, dirty, and just ugly. The bathroom is old, with mold in the bathtub, the carpets are stained and the towels were dirty. I was completely fooled by the pictures, the rooms look nothing like the pictures. The only good thing about this hotel is the free parking. Do not stay here.

Leisure Partner