Name: Mainstay Suites Addison-Dallas
Address: 15200 Addison Road, Addison, 75001, US

2/10

Poor

03 Aug 2026

Verified traveler

Place was gross, unkept, room smelled, carpets probably never cleaned since layed down, I checked out before my bags hit the floor, this place needs to be bulldozed down,

4/10

Poor

29 Jul 2026

Marcia

The air conditioning was inadequate. The general smell was not one we could stand. It may have been cleaning solution but it was overpowering.

2/10

Poor

27 Jul 2026

Yoana

The room smell so bad , we saw a bug it was awfull

4/10

Poor

04 Jul 2026

Shannon

I rented a room so I could enjoy the pool, but 90 minutes after I checked in and went to go enjoy the pool, I was told that it was out of service/unusable. It was disappointing to unpack all of my things and then hear this. The hotel was also poorly maintained, with really dirty carpet and walls, a broken bathroom door that didn't open right, etc. The woman at the front desk was friendly and did give me my money back, but I would not stay at this place again.

Friends_and_family Friends

2/10

Poor

19 Jun 2026

Alfonso

My spouse informed me he gotten bed bug bites and that he couldn’t wait to check out before telling me about his stay. There was stains on the couch but he didn’t notice until he got off the room number #116 he checked in Thursday 18th and checked out Friday before 11 am . Never booking here again that is just gross .

Self

4/10

Poor

22 May 2026

Katherine

Staff was great and water pressure in the shower was great, but that place needs some serious work. I should've taken pictures. But, you get what you pay for, for about $65 a night you get some nasty carpet in need of a deep clean in the hallways and stairs, roaches in your room, the AC vents need deep cleaning, the AC never got to the temperature below 70 degrees, the toilet had a weird leak but the toilet worked, the shower head was disconnected from the wall but the pressure and temperature were great.

Self

2/10

Poor

26 Apr 2026

Garry

Cockroaches

Friends

10/10

Exceptional

26 Apr 2026

Ronald

Hjh

2/10

Poor

16 Apr 2026

Maria

There was no actual breakfast.
We had roaches in the room and behind the bed it was terrible!!!

Partner

2/10

Poor

04 Apr 2026

Victoria

There was bugs at night and when you use the bathroom it was broken I almost fell and when you go downstairs in the morning you can only get two things

Partner

2/10

Poor

03 Apr 2026

Kristen

Cockroaches in the entire hotel

2/10

Poor

22 Mar 2026

Randall

The first room we checked into had paint on the floor, and the second was infested with roaches. We did not stay there.

Partner

2/10

Poor

19 Mar 2026

Brittany

A roach crawled up my leg when I was sitting in the lobby waiting for them to do shift change so I could check in. There was no hot breakfast when we were booked to stay on 03/14/26, despite what hotels.com said. They only put out premade packages of muffins at the front desk, and they only told us this AFTER I checked in and asked where the breakfast was located. I handed the keys back and asked for a refund, and the front desk told me that I could get one but had to do it through hotels.com, but when their customer support called the hotel I was told that their staff refused my refund, so now I'm waiting for a charge back on my card. Huge headache. You should spend slightly more and go with a much nicer hotel.

Friends_and_family Family

2/10

Poor

07 Mar 2026

Abhishek

There is no breakfast, I have vacated the hotel due to poor hygienic condition on 04th March.

Self

2/10

Poor

21 Feb 2026

Matt

Everything

2/10

Poor

20 Feb 2026

Matt

False advertising. No breakfast. TVs didn’t work. Won’t stay there again while out of town working.

2/10

Poor

20 Feb 2026

Maria

Cockroaches, beat up appliances (literally has been picked and kicked), stained up furniture, room was first upon arrival, broken shower handle, broken drawers, holes in the cabinets

Family

2/10

Poor

16 Feb 2026

Crystal

Room wasn't clean. False advertisement of free breakfast. Got cops called on us and was searched. The area is too nice for this hotel to not be up to code. Hot mess

Friends_and_family Family

4/10

Poor

15 Feb 2026

Carmen

The staff was amazing, the room smelled like cigarettes, windows didnt open. Room and hallways are to dark

Friends_and_family Friends

10/10

Exceptional

14 Feb 2026

Essie

It was great for a last min reservation following the horrible experience we had

6/10

Pleasant

17 Jan 2026

Christina

Both TVs in the room did not work at all, one of the lamps was broken, and A/C did not work well. Barely blows any air.

4/10

Poor

12 Dec 2025

Jaime

All I can tell you I will not stay there again.

Business

4/10

Poor

30 Nov 2025

fatima

The standard of the hotel is very poor . Roaches in rooms , rusted old hand dryer, cook top, toaster all deteriorated. It is not for long stay at all smell of cigarette smoke everywhere. Elevator not working. Came back only to sleep could stay there to rest.

Leisure

2/10

Poor

17 Nov 2025

Omar

So dirty and run down.

2/10

Poor

17 Nov 2025

Marshall

There are roaches the elevator was broken for a disabled person the ac leaked all over the floor the TV did not work and they require another $100 deposit on top of the cost of the room the breakfast they said that is available was a few honey buns and a package of muffins

Leisure Family

10/10

Exceptional

13 Nov 2025

thomas

I have a disability, and the staff went the extra effort to accommodate me.

Business Self

2/10

Poor

02 Nov 2025

Nicole

Check-in went fine, but we were in our room for less than 30 minutes before we saw a cockroach crawling across our floor. When we walked in there was a chemical smell and I could not place it until we found the roach and I realized the smell made me think of Raid. When we went back downstairs I found two more in the hallway. The lady at the front desk was very helpful and gave us a refund and we went somewhere else.

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

Stephen

Overall, a good value. No breakfast or working elevator was definitely a bummer, but tolerable for the price.

Business_and_leisure Self

4/10

Poor

14 Oct 2025

Jay

No breakfast. Room was a smoking room and smelled horrible. I really would like a refund. No other rooms available. I will not go back there.

Business_and_leisure Self

10/10

Exceptional

13 Oct 2025

charles

The elevator has never worked in the 4 years I've stayed here

Business Self

2/10

Poor

11 Oct 2025

Towsif

Nothing was good on this property. Parking lot felt super unsafe. Roaches everywhere. Carpet full of stains. The door latch was taken out. I had to put a chair against the door.

Business Self

6/10

Pleasant

07 Oct 2025

Kristin

The first one they gave me had no towels in the bathroom and no remote control so I asked to switch rooms and when they gave me a second room the second room I walked into the air conditioning was completely off. Management there was kind of understaffed didn't really know what they were doing but overall decent bathroom comfortable bed but definitely the hotel needs some work

Partner

2/10

Poor

05 Oct 2025

Owen

RUN.

Business Self

2/10

Poor

01 Oct 2025

Daralynn

No Breakfast as stated and there was roaches but the team and the front desk was nice

Partner

4/10

Poor

22 Sep 2025

Aime

“Breakfast included” was a packaged honeybun and old coffee. There was mold in the ceiling, old broken tv stacked on new tv in the sitting room, stained bedding. Though inexpensive, we still over paid.

Leisure Family

2/10

Poor

20 Sep 2025

Kim

Don’t do it

Roach infested, stovetop did not work. Room dirty. Sheets stained. No pool first 2 days. Breakfast minimum. Does seem to be under Renovation. But much nicer suites close for same or lower price

Partner

2/10

Poor

24 Aug 2025

Gurmit

This hotel is the worst property in the world, & in my 30 yrs of travel it's the crappiest hotels of them all by a long way. The whole hotel is outdated big time, dirty carpets everywhere with mega animal stains, smells vulgar & enough to make you vomit, pets stay here so it's smells vile & of cats & dogs! Rooms are the same, smelly, disgusting, stained carpets very very old & outdated. I wud never stay her again even if it was free. Avoid at all cost or stay at your own peril. Score of 1/10!

4/10

Poor

18 Aug 2025

Carolyn

Property was not clean, stains and roaches all over the place. Quality has really gone down over the years and it’s very disappointing. Staff and front desk was very helpful and attentive and seemed to have helped as much as they possibly could. Still waiting to hear from upper management or to speak with someone in regards to my stay.

2/10

Poor

12 Aug 2025

Elena

Place is dirty and roach infested. Hallways smell like urine

Leisure Partner

2/10

Poor

11 Aug 2025

Pamela Garcia and James

Roaches,
Dish washer didn't work,
It smelled terrible in the building, elevator was not working,
Room was dirty,
Night worker was asleep at the desk,

Business_and_leisure Family

4/10

Poor

10 Aug 2025

Guadalupe

I hated my stay here. They charged a $100 deposit for a rundown, unsafe hotel. The first front desk representative was rude and clueless. The elevator didn’t work, the building was hot, humid, and smelled like cigarettes. People were walking around without shirts or in just underwear. Our room door didn’t close properly, the bathroom door wouldn’t shut, the towels and furniture were stained, and there were roaches. The only positive was the representative at checkout, who was polite but everything else, and especially the first staff member, was awful.

Leisure Partner

2/10

Poor

10 Aug 2025

jennifer

Disgusted

It was extremely dirty, the inside of the hotel smelled like urine and musty. There were cockroaches in the bathroom and on the bed. The staff werent able to make me a room key so she opened the room key with her master key and said not to leave the room because she cant make a key. Im extremely disappointed and waste of money.

Partner

8/10

Excellent

20 Jul 2025

Shantha

Good price.

Leisure Self

2/10

Poor

10 Jul 2025

Vicki

The property was supposed to have breakfast. Instead there was a tiny basket of gas station mini-muffins. The steps and hallways were filthy not just needing a carpet sweeper, but truly disgusting.
My room was barely clean and extremely outdated and dingy. The televisions in both rooms did not work the first night. The parking lot was littered with trash.
I would have moved, but there were no rooms at an affordable price anywhere near my convention. It was the worst place ever for me, and I travel a lot.

Business Self

2/10

Poor

09 Jul 2025

Julia

Major disappointment

I picked this hotel for its location close to the Addison Kaboom Town fireworks display. That’s about the only thing going for it. The lobby was small but clean, but when we turned the corner down the hall, the problems started to be revealed. The elevator was broken so we had to take the stairs. At first we were assigned to a room on the second floor. When the key card failed, we returned to the front desk to get the card re-coded. That happened twice before we were reassigned to a third floor room. The carpet on the stairs was filthy and torn. The room was relatively clean but in poor condition. The bathroom door stuck on the floor so you couldn’t fully open it. The shower curtain rod was bent so the curtain didn’t meet the wall. The hair dryer switch was broken so you had to plug/unplug it to use it. Towel racks were rusty and flaking. Breakfast area looked clean but no breakfast was set up. I expect a certain level of quality from ANY place in Addison, but this hotel did not meet it and is not worthy of a Hotels.com listing. At least the bed was clean and comfortable.

Partner

2/10

Poor

06 Jul 2025

Raicoll

This hotel should be condemned. It and the room was in bad condition. The elevator was broken when i checked in. I was told this AFTER i checked in. And of course there were no rooms available on the first floor. A nice guest offered to help carry my luggage upstairs. The entire place smells like wet musty moldy carpet. My room wreaked of old wet dog. My bathroom ceiling had sooo much black mold. The stove top irons were sooo rusted. There were gnats flying everywhere in the room. The hallway was dim and didn't feel safe. My curtains and wall had, what I'm sure, was blood splatter on it. Don't stay here. I booked 2 nights and checked out the morning after the 1st night.

Leisure Self

4/10

Poor

06 Jul 2025

Glynda

We booked our 2 night stay on hotels.com and the photos weren’t bad online. We arrived on site and there was trash all in the parking lot, which is fine if someone would clean up in a regular basis. We checked in and went up to the room and the staff had no idea that there were guys working in the ac in that room. Good on their part for making sure guys were making sure ac was fixed but not too good on their part that they didn’t keep up with the fact the room was occupied at the time. We got a new room and the tvs wouldn’t work at all. We went to the front desk and they loved us rooms again. The third room was fine. The next day we went downstairs to get ice and there was a roach on the ice maker. Hallways smelled like marijuana the whole stay. Also on the last day when we were packing up to leave my husband found a baby roach in the bathroom of the room we stayed in. It wasn’t too expensive so we didn’t cause a big fuss but staff really need to do better. The night shift front desk lady was super sweet though!

Partner

4/10

Poor

05 Jul 2025

Verified traveler

This place sucks

Elevator was broken and the stairwell to the rooms was disgusting. Cockroaches and other bugs in the room, coffee maker was broken and they didn’t replace it. The AC worked well.

Business Self

2/10

Poor

04 Jul 2025

Claudio

I showed up for kaboom town but after wards when we went to the room there was roaches in the tub, walls, crawling up the bed sheets and room smelled of mothballs… worst hotel I’ve been to and will not be returning. The lady at the desk was of no help and responded as if she does not have any care as she has accepted all the complaints and feed back as it is a norm.

2/10

Poor

30 Jun 2025

A’Niyah

This hotel looked nothing like the pictures they showed. Before even making it to the room the elevator was out and our room was on the 3rd floor. Making it to the stairs, it was a bad odor and it looked like the carpet and walls never been cleaned. First room we got the bed was broke everything was dirty and stained. Even the sheets had stains on it. She agreed to switch our room but wanted us ,the guest, to put the room back together so they can rent it to somebody else. Which I found disturbing. So we finally switched rooms and granted this room was a little bit however the couches looked old and didn’t even match, there was nets every where and even a ROACH on the wall. Wish I could give this place 0 stars. They definitely need to update the pictures and show people what it really looks like now. Don’t stay here unless you wanna kill roaches and have nets all over your food while youre trying to eat.

Leisure Partner

6/10

Pleasant

28 Jun 2025

Tammie

No elevator was out my entire stay needs pest control in room. Shower curtain rods need to be installed correctly so curtain will stay closed. Breakfast was late during our stay so we did not get to experience that portion. Front desk was ok

Business

10/10

Exceptional

19 Jun 2025

Jose

Great experience loved the suite

Leisure Partner

2/10

Poor

18 Jun 2025

Peter

DO NOT STAY HERE. This establishment is an embarrassment to the Choice Hotels name.
Wires hanging from ceiling where smoke detectors should be). Security latches on doors broken or missing, elevator broken 4 of the 7 days we stayed. Broken or non functioning amenities, dirty and stained carpets, and the list goes on.
I heard another guest call this a “roach motel”. That about sums it up.

Leisure Partner

2/10

Poor

16 Jun 2025

Christopher

I don’t like it

It’s not a good place I don’t really like it

Partner

2/10

Poor

16 Jun 2025

Dominique

This property is 0/0. The elevators was out of order. I checked out earlier than my checkout date. The a/c was not working properly. The carpet was stained. The property gave an old smell. The internet/ cable was out for the entire stay. I was informed the cable company was there the first day to fix it which was a lie. Breakfast was suppose to start at 7am. 8am I went to grab breakfast and the area where breakfast was suppose to be served was filled with boxes. I went to the front desk to ask where the breakfast was being served and a basket full of donuts and pastries was pulled out and said this was the breakfast.

Business Family_with_children

4/10

Poor

09 Jun 2025

Bryan

R

2/10

Poor

07 Jun 2025

Adam

Broken Elevator and Bugs

I’m a wheelchair user who reserved an accessible room however their elevator was out of service. When attempting to check another first floors room to see if it’s accessible, the other rooms were infested with bugs, all over the floor and furniture.
As I was sitting in the lobby processing my refund online, The front desk attendant kicked me out.

Business

2/10

Poor

03 Jun 2025

Sheila

This place is so dirty.
Carpet dirty in the room and the hallways. It is so disgusting.
Rooms dirty.
Dead Bugs on walls
Dead Bugs on ceiling
Roaches crawling
Bad smells from food and body order, mildew.
Mildew in the shower.
Elevators do not work and hasn't been. The lady at the front made it seems like it just happened. But from previous reviews, it's an ongoing problem.
I think the health department needs to visit this place and you won't get a hot breakfast because there is no way that that place is clean enough to even serve people anything let alone coffee in the lobby.
The breakfast they talk about is a two pack muffin and like I said coffee that I dare you to drink

2/10

Poor

02 Jun 2025

Briana

Filthy, Smoke Smell Horrible, Smoke Detectors Missing, Unsafe

Leisure Family

2/10

Poor

02 Jun 2025

Vivek

Had cockroaches, strong smoke odor, microwave didn’t work, in one of the rooms, water was dripping through the shower, elevator was broken and I had an 83 year disabled person who had difficulties going up and down from his room on the 2nd floor. Staircase and corridor carpets are full of marks, dirty. Very disappointed that Choice will not check them thoroughly. Hopefully, Expedia will refund our money for our 4 rooms.

Leisure Family

2/10

Poor

01 Jun 2025

Chang

Check in date, elevator is not working at all and they dont know when to fix. The front desk clerk, Sazzad, give me a third floor room even he knows that elevator is not working. Once I found out the elevator was not working, I complained about 3rd floor room without elevator. Sazzad told me it was inly 3rd floor like nothing wrong with working up stairs with my heavy luggages. I told him i had heart problem, so i couldnt work up to third floor. Then he gave me options for either stay on 3rd floor without elevator or he sent me other place, Quality Suites after he charged me security deposit. He was very rude like yelling to speak and his behavior was nit professional enough to help customer, actually he didnt care about customers. In addition, he never apolozied at all for their elevator problem for inconvenience. This is worst motel that I never had before. I recommended all reviewers to not go this place. You will be registered once you put your step into this place and start see this guy, Sazzad.

Leisure Family

8/10

Excellent

31 May 2025

Karla

Good for the price paid.

Friends_and_family Family

2/10

Poor

28 May 2025

Kayla

Where do I begin. The elevator was broken, open, on the third floor with no signage. There was furniture in the hallways randomly. My room was missing the smoke detector and there was a hole in the ceiling. The tank lid on the toilet wasn’t even for that toilet. The bathroom door was damaged like someone tried to break into the bathroom. The whole hotel smelled awful. The staff at the front desk was on drugs and didn’t know what she was doing. 0/10 literally. Don’t waste your money 👌

Business Friends

4/10

Poor

27 May 2025

Carlos

Phone in room didn’t work, toilet took 10 minutes or longer before tank started to fill and the elevator broke during my stay. Got a good deal, but will never stay there again.

Friends_and_family Friends

4/10

Poor

25 May 2025

Denise

Roaches

Roaches. Get it together folks

10/10

Exceptional

25 May 2025

Todd

The staff did not pester us

Business Partner

2/10

Poor

25 May 2025

Noah

One of the nastiest hotels I’ve ever stayed in carpets are stained walls are disgusting it stunk I couldn’t even stay the night there

Leisure Family

2/10

Poor

24 May 2025

Chelsea

Don’t go!!!

I would not recommend anyone getting a room at this hotel! Smelled like smoke and was not clean at all. Roaches were crawling on the floor. I could not stay there!

Friends_and_family Family

4/10

Poor

21 May 2025

Amer

Not for business travelers. Deteriorating conditions.

4/10

Poor

17 May 2025

Jordain

Super run down

2/10

Poor

17 May 2025

Becky

Terrible check in. Slow and inaccurate. Family woke up with bedbugs all over. 100% would not recommend.

Business_and_leisure Family

2/10

Poor

06 May 2025

Camille

It is sketchy and dirty. Front desk is nice but the rooms, stairs, floors, beds, curtains, furniture, and some of bathrooms are gross. Not ok. Couldn’t stay there the 2nd night.

Leisure Family

4/10

Poor

03 May 2025

Ricardo

Left my adidas sandals and they threw them out.

Leisure Self

4/10

Poor

26 Apr 2025

Verified traveler

No elevator, no fridge in the room, no discount. We had to stay downstairs due to a disability. Dirty carpet, falling apart. The staff was at least nice.

Partner

10/10

Exceptional

16 Apr 2025

Enidza

Its so quiet good for sleeping

4/10

Poor

11 Apr 2025

Christie

Staff was not friendly.

Friends_and_family Family

8/10

Excellent

29 Mar 2025

Verified traveler

Apt style w/cookware. NO BREAKFAST/NO ELEVATOR!!!!

Stay was great. Budget friendly. Apt style hotel woth kitchen pots, pans, plates, dinnerware, stove top and full size fridge/freezer. NO BREAKFAST AND NO ELEVATOR(no sign for either and ZERO notification of such) these are the two HUGE concerns with this hotel. Very spacious. Windows open for fresh air. Hotel has slight odor of curry/smoke but not overbearing.

Partner

2/10

Poor

01 Mar 2025

jennifer

Literally the worst hotel I've been to. Do not stay here! The roaches were so bad, I checked 15 min after checking in! Thank God the Springhill Suites had availability!

Business Self

2/10

Poor

26 Feb 2025

Renee

Horrible. This hotel is so dirty & full of bugs. It needs to be condemned. DO NOT STAY HERE...

Business Partner

2/10

Poor

17 Feb 2025

Jay

Place not up to fire code. Staff and fire department unable to get elevator working after fire alarm cleared. Electrical outlets uncovered in rooms. Our room had an awful chemical smell. Refrigerator did not work. Staff untrained and unable to answer questions. Staff from next shift had no idea what had happened on previous shift.
Suppose to have continental breakfast, but did not.

Leisure Family

2/10

Poor

19 Dec 2024

Ryan

The property was unsafe and we were threatened by another tenant the first night.

Leisure Partner

2/10

Poor

15 Dec 2024

Guadalupe

Awful experience

The concierge service is horrible; the man was very rude and bad-tempered. The room was dirty, there was a cockroach in the kitchen, and the hairdryer was sticky. Even so, they refused to cancel the reservation I had for another day and Hotels.com turned into a pumpkin doing nothing...
I have pictures but I couldn't uploaded, as usual, the Hotels.com's App is working bad...

Self

2/10

Poor

08 Dec 2024

Verified traveler

Condemn this hotel

This hotel needs to be condemned. Im surprised it's still open

Partner

2/10

Poor

13 Oct 2024

Joseph

The room wasn't ready until after 4pm and when we did get in our room 5-6 roaches crawling on walls and in the bathroom. Disgusting

Leisure Family

6/10

Pleasant

10 Oct 2024

Taryn

All in all, the experience was pretty good! My only issue is that they said there was free breakfast, and upon waking up there was none at all. Only coffee. The first room we received was disgusting, with roaches everywhere, stained sheets, and bugs in the bed. Upon reporting such, they moved us to a much nicer room.

Leisure

2/10

Poor

04 Oct 2024

Svetlana

STAY AWAY! STAY AWAY! STAY AWAY!

Cockroaches all over the place! All over the place!!!
Do not wake up at night: you'll see them around you! Near your bed, yes! Tons of them: you can easily take a picture! Baby cockroaches pop up in front of you! They are transparent, yet still disgusting!!!

Self

4/10

Poor

26 Sep 2024

Verified traveler

Don't expect much for the cheap price.

We were in town for a wedding and only stayed 1 night. The staff was friendly and the beds and linens were clean. No problems with plumbing or A/C. The price was cheap so I guess I shouldn't have expected too much but there were roaches in one of our rooms and a syringe was found in the kleenex box of the other. We arrived later in the evening and were surprised with a $100 deposit for each room which was more than the price for the 1 night stay and not mentioned anywhere in the booking process. It was returned in 3-5 business days but what would have happened to someone who couldn't do that? No place to go and a non refundable booking? The \"free breakfast\" was pre packaged honey buns/muffins and coffee that you had to ask for. There was a heavy smell of weed in the elevator and hallway but I blame other guests for that. We didn't
do any cooking or use the dishes so I can't speak to that but I wouldn't want to anyway after seeing a few roaches. The staff was informed about the roaches at checkout but I didn't find out about the syringe until we were already heading back home and didn't have a chance to call them within an acceptable time frame. I would probably recommend people stay somewhere else or call ahead to make sure you know what you are getting.

Friends_and_family Family

2/10

Poor

23 Sep 2024

Christopher

This was something out of a horror movie

Friends_and_family Friends

6/10

Pleasant

28 Aug 2024

Bryan

In need of cleaning and updating...

The whole hotel is in need of an update. Everything from the lobby, stairs, elevator hallways to the rooms could use a very good/deep cleaning. The carpet and furniture in my room was stained and worn. The room could use some paint to cover up obvious construction changes (removal of valences on the window), etc. While the staff was nice, the service was mediocre. My room lacked hangers and one of the lamps was missing a lightbulb. I made this request very next day and I never received these items. I apparently missed the \"cleaning time\" for my room one day and was unable to get it serviced. When serviced the next day, I was not given all of the towels I needed. If staying in the area again, I would spend a bit more and stay elsewhere.

Friends_and_family Friends

4/10

Poor

27 Aug 2024

Verified traveler

Very run down and most things were broken such as door handle, sink handles, lights not working. Could have a lot of potential just a lack of cleaning and maintenance. Also definite cockroach problem too. Found 15 + during our short stay.

Friends_and_family Family

6/10

Pleasant

27 Aug 2024

Bryan

In need of cleaning and updating...

Trying to temper this review because the price was low, but.... The whole hotel is in need of an update. Everything from the lobby, stairs, elevator hallways to the rooms could use a very good/deep cleaning. The carpet and furniture in my room was stained and worn. The room could use some paint to cover up obvious construction changes (removal of valences on the window), etc. While the staff was nice, the service was mediocre. My room lacked hangers and one of the lamps was missing a lightbulb. I made this request very next day and I never received these items. I apparently missed the \"cleaning time\" for my room one day and was unable to get it serviced. When serviced the next day, I was not given all of the towels I needed. If staying in the area again, I would spend a bit more and stay elsewhere.

Friends_and_family Friends

2/10

Poor

23 Jul 2024

Jethro

Not good people don’t stay here.

8/10

Excellent

21 Jul 2024

Rebekah

We were given a deal and then told the rules were different the next week because we was told wrong definitely not fair to me as a customer I should be held to what I was told and the employee trained appropriately roaches needs to be addressed besides that was very nice

Friends_and_family Family

2/10

Poor

04 Jul 2024

jenny

this place aill charge ur card up if u put one on file without ur consent

2/10

Poor

25 Jun 2024

Firoz

The property is in shambles. Everything is filthy, breaking and there were ants, cockroaches and bugs all around. In the kitchen, dish washer was broken, no utensils, no glasses and several items missing. No bathtub towel, dirty hairdryer, doors breaking, broken bathroom fan and furniture was filthy dirty with stains. Carpet in the hallway and stairs was dirty with people's puke. It was absolutely disgusting staying there. We had paid in advance so there was no refund. Continental breakfast was only coffee. Nothing else.

Leisure Partner

4/10

Poor

18 Jun 2024

Martha

This place smells like dog pee throughout.
The walls are so thin you can hear everything from 2 doors down. They claim to serve breakfast and only put out coffee and a few muffins to grab. The bathroom was falling apart the carpet in the rooms and hallways haven’t been changed in over 2 years. The pool was filthy and the walls looked yellow. They charge double what Oyó or Super 8 charge per night and there is no difference in service or condition of the place.

Leisure Family_with_children

2/10

Poor

06 Jun 2024

lyndsay

Worst stay ever!

Checked in on a Monday and the front office staff was RUDE!!! When my daughter and I got to our room our room door was cracked open and I had to push the door open so hard with my hips to open the door as it looked to be broken. So we unloaded our belongings then tried our room key before leaving for the day and good thing we did cuz we were unable to open it. Luckily the maintenance man was there to help us open the door which took him 7-10 times to get open. He shared with me someone had passed away in the room and they had to break down the door. The stank that came from that room was awful!!!!! Got switched and the lady still was rude as heck! The only good thing about this stay was it was centrally located to the things around town. Smelt like dog and cat piss everywhere. Worst stay ever!!!!!

Business

2/10

Poor

02 Jun 2024

Kenneth

Dirty bathroom , had to kill roaches, wouldn’t be staying here again

Leisure Family

8/10

Excellent

31 May 2024

Luke

Great value for the price for sure. Staff is for the most part very friendly when you can find them.