Hyatt House Dallas/Addison

United States , Dallas - TX
ADDISON, 4900 Edwin Lewis Dr
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100 reviews shown

2/10

Poor

26 Apr 2026

Terrence

Front desk female employee who worked Saturday morning was terrible and rude for me to almost think she was racist. Asked her for towels at 2:45 pm and she said uhhhh yeah I will send them and never received them.

However, Nina and the male employee who worked Sunday were excellent!!!!

Property is not the same from previous stays years ago.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Chaintell

Yes great

Partner

2/10

Poor

24 Apr 2026

Whitney

Room was dirty with roaches on the floor

8/10

Excellent

07 Apr 2026

Louis

Great stay with the family suite had cooking area
Pool clean
Hot tube great
Continental breakfast mid
Room clean
Property well maintained
Staff very helpful

6/10

Pleasant

06 Apr 2026

Dustin

Room smelled like weed because the people underneath us were smoking all day long. The stairs were an issue. HUGE safety concern due to the very top step going to room 1433 is off balance.

Overall clean room though, very spacious, staff was ok at best.

Family_with_children

10/10

Exceptional

31 Mar 2026

Brandon

Didn't indulge

Self

10/10

Exceptional

27 Mar 2026

Les

The breakfast was outstanding

8/10

Excellent

24 Mar 2026

Tadesse

This was the third room I stayed in together with my previous stay and the rooms are quite spacious and comfortable. They provide a good breakfast. If you happen to prefer cooking your meals rather than dinning out, they don't have enough cooking pots and utensils available in the rooms.
The property is at an ideal spot for visiting all adjacent areas within the metroplex.

Family

4/10

Poor

24 Mar 2026

Roy

Yes

Family_with_children

10/10

Exceptional

21 Mar 2026

kyle

Best place right in the heart of Addison. Pool, hotbub and even a basketball court

Self

8/10

Excellent

21 Mar 2026

Jugandeep

Did not had enough Time To many Things

Family_with_children

10/10

Exceptional

16 Mar 2026

Kamini

Everything

Family_with_children

8/10

Excellent

13 Mar 2026

Jennifer

The amenities in the room were good. It was a nice spot for my daughters and I to have a staycation. But the hotel advertised a bar and restaurant and that played into our decision to stay there. They said they do not have a liquor license, so take that off the site please. Also, the shower was awful. It was either scalding or freezing. No in between.

10/10

Exceptional

02 Mar 2026

Randy

My wife and I have stayed at the Hyatt House more than any other hotel in the Dallas area over the years. We like the comfortable rooms and the much morning coffee and breakfast. As seniors, they have always worked with us in meeting our needs. We recommend them to anyone.

Partner

10/10

Exceptional

02 Mar 2026

Wendy

This is an older property so all rooms have outside doors and it is set up like an apartment complex. The rooms are older but clean. It was conveniently located between Dallas and Frisco. The staff were all super friendly and helpful and the breakfast was great.
You can not beat the price for a 2 bedroom. It was perfect for my husband and I and our 3 children.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Shamaya

Great

2/10

Poor

10 Feb 2026

seth

the staff was atrocious rude and then they did not give me room with bathtub or room that had wworking bathroom door

10/10

Exceptional

25 Jan 2026

Vishnupriya

Yes the rooms and the service here are great . I highly recommend this hotel for the best kitchen and best stay .

8/10

Excellent

19 Jan 2026

Dustin

Breakfast tasted like it had been out for a while.

Business

4/10

Poor

17 Jan 2026

Annie

Bed was comfortable, shredded carpet, no coffee maker - asked twice and a bit rough.

10/10

Exceptional

16 Jan 2026

Weston

Excellent staff and the area was very convenient. The rooms were very clean and of very good size. The buffet breakfast was quite tasty.

Leisure Family

2/10

Poor

16 Jan 2026

Dan

Room stunk like cleaning products, staff incompetent.

10/10

Exceptional

11 Jan 2026

R W

Bigger room and more options than I thought. This is our first time with Hyatt, but hopefully not our last!

Business_and_leisure Family

10/10

Exceptional

04 Jan 2026

Christopher

The rooms were clean, the shower was awesome. The staff made sure you were taking care and the breakfast was a real breakfast with different food every morning.

Leisure Family

8/10

Excellent

04 Jan 2026

STACY

The property was nice, the staff was nice, it was quiet, breakfast wasn't bad, the only complaint were the pillows were rock hard, i could not sleep well and I woke up sore with a migraine

Leisure Family

10/10

Exceptional

01 Jan 2026

Maria

Food quality must be better.

Family_with_children

10/10

Exceptional

31 Dec 2025

Shelomo

Mr encanto y la persona encargada del desayuno muy amable

6/10

Pleasant

23 Dec 2025

Frentres

The room smelled like milled, and when we were out the room they didn't sweep or make the bed just brought towles. But the staff was great

4/10

Poor

20 Dec 2025

darryl

Breakfast was at least 30 minutes late everyday which caused delays for my trip.

Business

6/10

Pleasant

17 Dec 2025

Yellow Heart

The room was adequate for our 2-night stay, smelled good, and quiet.

Breakfast was the standard buffet. Morning coffee, tea, hot water were available. Fresh fruits were not so fresh, kinda soggy, and maybe days old.

The main complaint I had, which I brought to the manager's attention happened when a member of our group couldn't get in because his key card didn't open the front entrance (not sure why, even though it worked with our room). Exhausted from work, he went back to his car and ended up sleeping out there in the cold for more than an hour after midnight. He didn't want to disturb us so he called the front desk, but no one was there to let him in. It wasn't until one of us in the group woke up past 2AM and realized that he didn't make it inside. She went downstairs to fetch him, didn't see any attendant, and opened the main door.

If this didn't happen, I would have given this location 4 stars. If the response from management was more compassionate instead of asking "how many times did he try to call the front desk?" I'd probably give it 5 stars.

Business_and_leisure Family

8/10

Excellent

16 Dec 2025

Abhishek

Liked the stay.. housekeeping was daily, which was a good point.. breakfast very repetitive. Otherwise good.

Business Self

10/10

Exceptional

15 Dec 2025

Melissa

Room was clean and loved the big bottles of shampoo and body soap

Friends_and_family Family

4/10

Poor

15 Dec 2025

Brian

Heater was not working. Room was extremely cold.

Business

8/10

Excellent

14 Dec 2025

Juan

Staff was very helpful

Friends_and_family Family

8/10

Excellent

07 Dec 2025

jennifer

Nice room. Nice staff. Ridiculous we have to pay for parking.

8/10

Excellent

06 Dec 2025

Youmi Lee

Breakfast is need to be more variety,.

Business Family

2/10

Poor

06 Dec 2025

muhammad

Dirty bed no blanket first night no bathroom eminenties no toilet floor towel they said they clean room after every 3 days

Business_and_leisure Partner

6/10

Pleasant

04 Dec 2025

Alberto

Room carpet was damaged, blinds had a taped up rip.

Business

6/10

Pleasant

03 Dec 2025

Nicol

Had to change rooms after checking in. Room wasn't clean. NO ELEVATORS !!! Was not fun for someone with asthma to have to climb 3 flights of stairs all day long. No elevators should be in bold print when booking. Never will stay again.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Marcell

It was good room service and food

Leisure Family

6/10

Pleasant

30 Nov 2025

Julie

I was thankful for the two separate bedrooms. Though upon arrival the rooms smelled of mold, shower drain was clogged and there was no real comforter on the beds. I should have brought an extra blanket. The grounds had litter that could have easily been picked up by the housekeeping staff but they ignored it. It was not a clean feeling at all. We did not even want to partake of the centennial breakfast because it just felt like an unkept place. I would only go back if I could not find a VRBO in the area to rent.

Leisure Family

10/10

Exceptional

29 Nov 2025

Priscilla

Yes. And yes

Friends_and_family Family

8/10

Excellent

29 Nov 2025

David

Free breakfast

Self

10/10

Exceptional

29 Nov 2025

Elodie

Yes room was spotless and the staff ( same person for all 2 days somehow) was courteous.

Leisure Family

2/10

Poor

29 Nov 2025

Danielle

There was a lizard in my room as well as a big roach or water bug. There was also piles of Dog Poop on the side walks leading to the parking lot and unfortunately guest stepped on it. This is my 2nd time booking with hotel. My 1st experience wasn’t like this I will not be returning.

Leisure Family

10/10

Exceptional

26 Nov 2025

Erica

Yes the room was clean as always, but there were no forks and the ironing board was missing, no extra blanket. Weekend staff was awesome

Leisure Partner

2/10

Poor

20 Nov 2025

Chris

First room had a leak of some sort, carpet was saturated and my bag got wet. Second room smelled very strongly of glade or air freshener, caused allergy attack. There is no restaurant/lounge even though it is listed as an amenity. Bedroom does can’t swing due to mattress being in the way, not enough room. No towels or bath mats. Breakfast was terrible.

Leisure Family

10/10

Exceptional

20 Nov 2025

Jack

Nice room at a great price! I’ll consider Hyatt House again for a future stay!

Leisure Friends

6/10

Pleasant

15 Nov 2025

Candace

The staff was great. However, our room was musty and smelled faintly of cigarettes, with old and uncomfortable furniture.

10/10

Exceptional

10 Nov 2025

Timothy

The breakfast was okay. The property is nice. Staff is awesome, everyone was always willing to assist. Hotel was quiet and it’s close enough to all the happenings in the area

Leisure Family_with_children

4/10

Poor

09 Nov 2025

Tamika

Yikes. I was not prepared for this stay. We booked two nights and left after one. I will say that the staff are very friendly. BUT, this is not a hotel. It's an older apartment complex. There was no elevator, so you have to schlep up stairs. Breakfast items were limited, so we left and had breakfast elsewhere. I'm sure these accommodations work for someone, but not me.

Partner

8/10

Excellent

04 Nov 2025

Carrieanna

The room was clean but

10/10

Exceptional

03 Nov 2025

LINGASAMY

Greate amenities and really a good experience

Business Self

8/10

Excellent

24 Oct 2025

Mya

It was just what we needed for our family size. Clean, breakfast was available.

Friends_and_family Family

8/10

Excellent

23 Oct 2025

Kandy

Nice location

Leisure Family

10/10

Exceptional

22 Oct 2025

Alexa

Kitchen was clean organized. Bathtub was clean

Friends_and_family Family

4/10

Poor

22 Oct 2025

Vicki

The facilities were good but the kitchen was lacking Cookware and basic cooking essentials. Remotes for the TV's did not work, They removed soiled towels daily but did not replace them with clean ones. Ran out of toilet paper. When we called the staff they were less than helpful and we had to go to the front desk to get anything we needed.

Leisure Partner

8/10

Excellent

21 Oct 2025

Teresa

I didn’t eat breakfast while staying but the room was great overall.

Friends_and_family Family

4/10

Poor

20 Oct 2025

Felicia

The property is a great location for convenience but they are not maintaining the property. Stains in the walkway, cigarette buts all over the walkway, doors were dirty. Inside the room was spacious but they were not cleaned well, the sheets were dirty, towels were dingy, and the room was stinky. They were going to move us to a new room but wasn't much better. The property manager needs to do better because this could be so much better. I wont stay here again

6/10

Pleasant

20 Oct 2025

Ye Eun

Called receptionist just to double check where breakfast was located because I was new to this hotel and since it was an apartment style hotel complex. I asked a simple question of “Where do I go to get breakfast?” And they kept saying “ma’am breakfast closes at 10am”. I called at 9:10am. So I was confused since I asked for location not time, but she kept only repeating “breakfast closes at 10am and angrier each time. And I asked one more time where breakfast was, and she finally answers “the lobbyyy?!?!?” In a very rude way. I did not speak to her rudely at all until after she said this. She then asked “anything else” and I said “clearly not from you”. Whoever this staff was completely set the tone of my day to a bad start and shifted my perspective on this property. This could have been an easy 30 second conversation, but only left a sour taste to the experience. Also did not have extra blankets for the pull out sofa, no hairdryer, and stains on some of the bedding. These things could have been overlooked if not for the rude service that was received unprovoked. I usually never make reviews but I have never received such rudeness before. Whoever was working the call at 9am on 10/19, I hope karma finds you.

6/10

Pleasant

19 Oct 2025

James

10/10

Exceptional

13 Oct 2025

Daniel

Polite staff. Clean rooms. Good breakfast. Safe location. Dinning & shopping close by.

Leisure Friends

10/10

Exceptional

10 Oct 2025

Andrew

2nd time in a year staying here. Its great, with plenty of shopping and dining with in walking distances

Business Self

10/10

Exceptional

09 Oct 2025

claudio

everything was super clean

Business

10/10

Exceptional

09 Oct 2025

Jefferson

Ellexent place to stay!

Business_and_leisure Self

8/10

Excellent

07 Oct 2025

Krishna

The room was nice and huge. The only thing is they didn’t have enough face towels.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Nancy

2nd time staying here. Great value and comfortable rooms. Friendly staff

Business_and_leisure Family

10/10

Exceptional

06 Oct 2025

Ginger

My favorite place to stay in Addison. My husband and I stay here about once every couple months, always a good experience. The pool and hot tub are always nice and clean. Breakfast is good. Rooms are spacious and clean. Price is fair. This one gets all the stars ⭐️⭐️⭐️⭐️⭐️

8/10

Excellent

04 Oct 2025

Jeremy

I mixed about the Hyatt House as there are. There are some significant pros but many cons. The location is great. The concept of a layout like an apartment complex is nice. The rooms are big and have all the necessities for a longer stay. And being a Hyatt associated facility you get some of the Hyatt perks like the breakfast and the bar and the cafe, The pool, stuff like that. On the downside is the cleanliness. You can tell that there is much neglect when it comes to cleanliness and cleaning. And the roaches everywhere outside of the room and some in the room are a clear indicator and red flag as to the cleanliness of this property. My whole family was creeped out by the roaches. Another negative is no elevators and I had the hardest time lugging my family's luggage up and down three flights of stairs in the Texas heat, I was too tired and irritated after that to enjoy any of the amenities of this hotel. Now the best part was the front desk staff were very helpful, especially when it came to helping me get back some of the stuff I left in the room. As I checked out they went out of their way and were very helpful and located when I left and got it back to me. So I am thankful for them and impressed by their service. And the breakfast food was pretty good.

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Antionette

Very clean hotel Hospitable staff

Leisure

6/10

Pleasant

02 Oct 2025

Jonathan

The rooms are nothing special. Average and not particularly impressive, but the location makes up for it. The hotel is just steps from Addison Circle Park, which hosts several events throughout the year, and within a 5–15 minute walk to restaurants, coffee shops, and bars. The price is also very reasonable. Also right across the street from train and bus stop.

Business Partner

8/10

Excellent

28 Sep 2025

robbie

Good stay

Leisure Friends

8/10

Excellent

28 Sep 2025

Gary

Restaurants nearby

Partner

10/10

Exceptional

25 Sep 2025

Jennifer

Perfect area for festivals and restaurants!

Friends_and_family Family

8/10

Excellent

22 Sep 2025

James

It was a nice room layout.

Business

10/10

Exceptional

17 Sep 2025

Jaylene

The Hyatt house is the best place for a big family!

Leisure Family_with_children

10/10

Exceptional

10 Sep 2025

David

Front desk staff did a good job and hotel was nice

Business Self

2/10

Poor

03 Sep 2025

Vinay

My recent stay was far below Hyatt standards. The room was outdated and poorly maintained, with worn furniture and decor. Despite requesting a lower-floor room for my wife’s post-surgery needs, we were initially placed on the third floor and only moved after repeated requests. Bedding was unacceptable—full of holes and uncomfortable. The microwave in our second room didn’t work, and the TV was old with no streaming features. Overall, the lack of attention to guest needs and outdated amenities made for an unpleasant experience. I hope management addresses these issues; I cannot recommend this hotel until improvements are made.

Leisure Family

8/10

Excellent

27 Aug 2025

Verified traveler

Weekend Trip

Located off the highway. Not too far from the gallery. Staff was nice & friendly. Our room was nice & clean. We were missing paper towels and had no dish soap or dishwasher tablets. My husband had to grab some from the main desk. No sponge to hand wash dishes. Bedroom needed an extra trash can. Front entrance carpet needs repaired. Tack strips were completely exposed. Hotel is set up like an apartment complex. No elevators.

Friends_and_family Family

8/10

Excellent

27 Aug 2025

mary

Its always a treat to stay at Hyatt house which is convenient to dining and business appointments

Partner

8/10

Excellent

26 Aug 2025

Natasha

It was nice just a slight smell coming from the sink drain

10/10

Exceptional

25 Aug 2025

Ayodele

Great Hotel

Great hotel. Good location. Good breakfast. Has basic kitchen utensils and staff are responsive to requests. Housekeepers show up every day with new towels. We had a great stay. Please note that accommodation blocks are scattered around the main block. Rooms open to the outside, and you would be using stairs. We were allocated a suite on the ground floor but we opted for the higher floor. Above all, it is a great hotel to stay.

Friends_and_family Family

4/10

Poor

24 Aug 2025

Verified traveler

DONT STAY HERE

Done stayed here multiple visits here no problem until this last stay the hotel employees stole from me out of my room then act clueless & speak no English .

Friends_and_family Family

6/10

Pleasant

20 Aug 2025

jackie

I did not like it that so many different people would be coming into the room at different times and there's no safe in the hotel to keep your valuables

Leisure Self

6/10

Pleasant

20 Aug 2025

Giacomina

I did not like that they were in and out of the room at different times there was also no do not disturb sign

Leisure Self

2/10

Poor

11 Aug 2025

Deana

We did not have enough towels per person that I had reserved for the room. For a full day we was told towels were being washed. I had to call and ask that some be reserved back so that we could shower that night and all have a towel. There was also no extra blankets for the pull out coach that was dirty anyway. Glad we packed our own blow up mattress.

Leisure Family

4/10

Poor

08 Aug 2025

James

We had numerous issues with our room. Bedside clock was fractured in half, not enough towels, ice maker did not work. We had to request 3 times in one day that our linens and towels be changed. The maid showed up at almost 5 pm and was rude. We will not be staying at this facility again.

Leisure Partner

8/10

Excellent

07 Aug 2025

Ling

Great facilities

Business_and_leisure Family

2/10

Poor

03 Aug 2025

christian

They charge you for parking and then don't tell you about it. And if you want a late checkout they charge you for it without telling you about it as well

10/10

Exceptional

03 Aug 2025

Saken

Room is very clean and comfortable

Leisure Family

10/10

Exceptional

28 Jul 2025

Joe

Exceeding expectations! Howere Housekeeping needs more detail!

6/10

Pleasant

26 Jul 2025

merlene

Phones did not work told the front desk 3 times during my stay no one ever came House keeping didn’t do a good job the units need to be updated for the amount of money it cost they took the bar away and the breakfast can be better better selection and cook the meats longer meats was not all the way cooked

Business_and_leisure Family

2/10

Poor

23 Jul 2025

Moses

Before this Hyatt House my

4/10

Poor

22 Jul 2025

Verified traveler

The quality of the property has diminished throughout the years. We asked to switch rooms due to the floor being air dried upon arrival. Our second room towels had hair embedded in them, the carpet had multiple stains in it, the mattress was worn and there was no bedding for the sofa sleeper. The location was convenient, the staff was cordial and there was a language barrier with another staff member.

Friends_and_family Family

6/10

Pleasant

20 Jul 2025

Verified traveler

Room was rusted in different areas

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Shamila

This was my first time staying at this property, it was a great experience and was excellent. Location was wonderful and staff was great. There was no botheration from anyone it felt like my own private place. I traveled with kids and space was also great. The cleanliness was also wonderful and beds were so comfortable. Thank u so much.

Leisure Family_with_children

6/10

Pleasant

17 Jul 2025

Taelyn

There was sharply on a good wall portion in the master closet. The showers definitely need some updating.

10/10

Exceptional

16 Jul 2025

Eddie

Stayed here overnight. Very nice hotel, clean and the room was nice and in good condition. Would stay here again.

Leisure Self

8/10

Excellent

12 Jul 2025

Shanta

They resolve the matter however future changes need to be made

2/10

Poor

11 Jul 2025

Verified traveler

Unprofessional Manager Renee Scott

Worst experience with the manager Renee Scott. We are a family of 6 with a toddler and a newborn checking in on 4th of July. Apparently there was festivity that night that blocked the entire parking and we were not notified. As i was entering the parking lot she grabs my mirror and says i tried to run her over. There were people everywhere and she jumps out of the side and attaches to my car. Was not dressed in any attire that identified her as part of the staff of the hotel. Was literally a white shirt and shorts. Rolled down my window and she goes off that i hit her. Wife was with me and she had an earful. Most unprofessional way to act as a manager. She immediately told me she was going inside and cancel my reservation. I immediately tried to call Hyatt House and after 1 hour of on hold i got to someone that was going to have someone call me back. And they failed to do that as well. My wife emailed corporate as well and I have yet to receive an email as well. Ived stayed at this hotel a number of times. We will not be going back. I would still like to hear back from someone to voice my experiences.

Friends_and_family Family