Name: Carlton-Europe Vintage Adults Hotel
Address: Höheweg, 94, Interlaken, 3800, CH

10/10

Exceptional

17 Jul 2026

Amaury

Definitely will stay again in the hotel. Highly recommended!!

Note: The room did not have AC which is totally understandable in this hotel. Opening the windows and using the provided fans was enough for me and my family.

Family

4/10

Poor

14 Jul 2026

pauline

No air conditioning. Shampoo conditioner body wash hand wash in altogether in One.
Less than 4 star hotel as mentioned.

10/10

Exceptional

08 Jul 2026

Jetaya

This hotel was absolutely lovely. The staff were helpful and professional. The location was perfect and easily accessible to trains and activities. There is a great restaurant with common comfort foods attached to the hotel. I look forward to visiting Interlaken and staying at this hotel again.

Friends_and_family Friends

10/10

Exceptional

04 Jul 2026

Husayn

Great location - excellent staff

Friends_and_family Friends

6/10

Pleasant

04 Jul 2026

Rajarshi

Summary: Barely 3 star, not a good value for what we paid ($500/night)

The Good:
= Great location 3 min walk from train station
= Vintage charm
= Good breakfast spread

The Bad:
= Poor maintenance. Mold in shower, doors getting stuck
= Room lacked basic amenities like conditioner, lotion
= Reception staff seemed clueless, any question needed 3 people to answer. Desk closes down at 11 pm !!

Family

6/10

Pleasant

23 Jun 2026

Sarah

Room was lovely and clean, very spacious and well located for Interlaken ost train station

We stayed when it was over 30 degrees for our stay and struggled as the hotel has no air con. We were on the 4th floor and had a room with stairs to an upper sleeping area. There were hardly any windows to open overnight to let the hot air out, some only opened a tiny bit, and not all had curtains, even in the sleeping areas. It was almost distressingly too hot and even after a cold shower; the bathroom felt like a sauna as only one window could open just a bit with no extractor fan

The stairs up to the sleeping area are also a death trap. The stairs are too narrow and must be taken incredibly slowly, luckily we didn’t need to get up in the night else it would have been very dangerous

Breakfast had a fairly good selection, we ordered a breakfast to go option as we were leaving early one day. We were given lots of delicious food and drinks which was perfect; however we had to collect them the night before and only had a beverage cooler style fridge to store them in which wasn’t cold enough. In the morning the ham sandwich did not feel cold and we didn’t want to risk food poisoning from it being stored at the wrong temperature. Should have an option to collect in the morning from a fridge in reception or just have food and fruit which is safe at room temperature.

The swimming pond was full of algae and slimy. Was wonderfully cool water in the heat but felt dirty.

Friends_and_family Friends

8/10

Excellent

09 Jun 2026

Parimal A.

Reasonably good breakfast. Good location- 4 minutes away from Interlaken OST train station.

Partner

4/10

Poor

29 May 2026

Donna

No A/C— ventilation worked only half the time. When we checked in the manager told us that were going to get an upgrade., but in reality, she downgraded us to the old building. The shower was tiny. The only good thing I can say is one of the staff members which was a male who is very helpful and gave us good recommendations on restaurants. I think his name started with an F. He had kind of balding head. He was nice.

Partner

10/10

Exceptional

28 May 2026

Tony

Everything was exceptional.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Soo

Location location location, staff are nice!

Partner

8/10

Excellent

18 May 2026

Heath

.

Partner

10/10

Exceptional

04 May 2026

Vivienne

Good breakfast selection to start the day. Staff are absolutely brilliant. Hotel is really quirky and close to Interlaken Ost for easy transport. Sadly the area is also so amazing that i didn't spend any time enjoying the hotel facilities

Self

4/10

Poor

14 Apr 2026

mark

The check in for starters is very odd. The first thing they make you sign is a disclaimer not to get the wood floors wet etc. or there is an additional charge. The next odd thing is we used the sauna located in the basement which is under construction. So it doesn’t really feel like the pictures. The next item, you need to use their sandals which you are required to deposit 25 CHF in cash per set. You cannot apply to the room or use a credit card hold etc. Not exactly welcoming or relaxing. Lastly, we had an early train so needed to be up at 5 am the next morning. At about midnight, we were woken up by water flowing from the ceiling onto the antique wood floors they mentioned numerous times. The fix was to have us leave our stuff in the room, try to get back to sleep after about 45 minutes of them deciding what to do. The craziest thing was they didn’t even dry the wood floors over the night and the wet carpet was still lying there in the morning as we had to keep stepping over to get ready, packed and out by 5. In the end barely got an apology for the loss of a nights sleep. No offer to discount the room, let me get you to the train station, whatever. This hotel does a lot of things right, but overall not impressed.

Family

10/10

Exceptional

06 Apr 2026

Jessica

Location is great to get around Interlaken and explore either the city itself or grab a train to the surrounding areas. Breakfast was standard spread but also freshly made items on request. Everything was delicious. Staff were super helpful and pleasant, we had iffy weather and they had pamphlets on rainy/cloudy day options which we took advantage of. No issues during our stay since it was chilly but people did mention lack of AC in the summer being a problem - that said, we had many windows and two balconies in our room, probably would be fine with a fan. Lastly, the spa was great, small sauna but you can reserve it if you want a specific time, the remainder of the spa area is public so it's not like you reserve the entire spa for yourself (there was some confusion with another couple staying at the hotel). And the foot baths... Amazing after hiking all day. Overall, more of an eclectic place than I imagined, looked like an antique store at times but did not seem like a \"can't touch anything in this place\" vibe. Had a great time and would stay again.

Partner

10/10

Exceptional

31 Mar 2026

Kimberley

Great location, clean hotel, friendly and helpful staff

8/10

Excellent

25 Mar 2026

Sungjin

So gorgeous condition

Partner

10/10

Exceptional

16 Feb 2026

María José

Perfect location, best staff amazing to for spend Christmas

Leisure Family

10/10

Exceptional

06 Feb 2026

Catherine

Everything was fantastic. Location, staff, historical hotel decor, room and views. Thank you!

Partner

10/10

Exceptional

29 Jan 2026

Janet

The room was very clean, the staff were very helpful. The atmosphere was quaint. The position was very handy for the train.

10/10

Exceptional

19 Jan 2026

Rita

The hotel lobby and room itself are exquisitely decorated. Front desk help was more than accomodating when I needed assistance with an important lost item.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Wendy

The staff was very friendly during check in and took the time and care to explain everything to us. They even upgraded us which was icing on the cake. The staff greeted us whenever we leave or come back to the hotel. Breakfast was really good, it had all the basic cold and hot selections. Hotel is like 5-10min walk to the interlaken OST train station. Would definintely stay at Carlton Europe Vintage Adults hotel again when i visit interlaken again.

Leisure Partner

10/10

Exceptional

20 Nov 2025

Gareth

Great location, wonderful staff very helpful and informative.

Partner

10/10

Exceptional

02 Nov 2025

Ma Victoria

Ambience…
Food
Staff…

10/10

Exceptional

18 Oct 2025

edie

Everything is great! Service especially. Mike, the front desk young man was very professional and very impressive manner. Will stay again next time

Leisure Family

10/10

Exceptional

12 Oct 2025

Darlene and Mark

The hotel service was very accommodating!

10/10

Exceptional

11 Oct 2025

John

Nice rooms and great decor. An excellent breakfast buffet. Convenient to train station, restaurants and shopping.

Leisure Family

10/10

Exceptional

03 Oct 2025

Yvette

Breakfast was delightful and walking around the city was beautiful.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Eric

The cutest, quaintest, vintage hotel! It has so much old school charm, and the place felt right out of the late 60’s but still modern. This was an absolute amazing random choice we made to stay. Plus the free breakfast had plenty of hot and cold items to choose. Loved our stay!

Leisure Partner

4/10

Poor

20 Sep 2025

Emilia

Unfortunately, we did not get to enjoy this property, even though I had chosen it after much research and was really looking forward to our stay. On the morning of our check-in, I was contacted and told that our room had been damaged and that we could no longer stay there. While the hotel did arrange for us to stay elsewhere, it felt like they simply moved us along without much care for how disappointing this was. We were given no real choice, and if we had been notified earlier, we would have looked for something else in Interlaken or even adjusted our travel plans.

The hotel we were placed in did its best to make the transition smooth, and the staff there were kind and understanding. However, it was not a hotel we would have chosen for ourselves. While it offered beautiful views, the rooms and lobby were very dated, and the exterior of the building was one of the least appealing in all of Interlaken, giving off a businesslike vibe rather than the charm we were hoping for. In the end, we were thankful to have a roof over our heads, but we left feeling very disappointed that our original hotel did so little to help us beyond booking another place.

Leisure Partner

10/10

Exceptional

10 Sep 2025

Mary joy

Definetely coming back

8/10

Excellent

05 Sep 2025

ishvinderdeep

Overall a very good stay. Very convenient location as it’s walkable to the train station. Very quiet place , and tastefully decorated with antiques. Would love to come and stay again.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Graham

I received an upgrade to a superior room which was spacious with dual aspects that gave pleasing views. The furnishings were showing wear, but the bed was large and comfortable. The bathroom appeared new with a good shower and well appointed. Breakfast buffet provided plenty of choice and good quality, and an outdoor terrace with a garden was a plus. Finally, staff were friendly and eager to please.

Leisure Self

10/10

Exceptional

27 Aug 2025

Sarah

Can't beat the location. Very close to Interlaken Ost train station. Right across from the river. The hotel is beautiful and nicely decorated. Room was cleaned daily. Breakfast was standard but good.

Leisure Partner

8/10

Excellent

27 Aug 2025

William

Nice staff. Lovely breakfast. Quite close to train. My only complaints: pillows were awful. Both ridiculously soft. Shower was temperamental. Very sensible to adjustment. Could be scalding or freezing easily.

Leisure Partner

10/10

Exceptional

16 Aug 2025

Myurathy

Excellent staff and welcoming and helpful. Beautiful room that we had with an upstairs for 2 and downstairs for one and amazing views on the 4th floor

Leisure Family

8/10

Excellent

14 Aug 2025

Aubree

Perfect location, friendly and helpful staff. Great breakfast in the mornings. We really enjoyed our stay. The only thing that would have made it better would be air conditioning. We visited in summer, with weather over 30 degrees Celsius daily, so the rooms got quite hot.

Leisure Partner

10/10

Exceptional

31 Jul 2025

Remedios

I’m very impressed and satisfied with my stay . The hotel is less than 5 minutes walk from the train station. The decorations and design is so vintage and I remembered some of the old pots and pans and iron displayed all over the lobby . The front desk staff were helpful and always smiling . The room was so cozy and clean . I had the beautiful view of the mountain and water . The breakfast buffet was awesome and delicious ! The servers were all accommodating , friendly , smiling , courteous. Shout out to Ludwig! He was so nice and went above and beyond . The hotel gave me champagne and cake for my birthday . The Cheese Fondue was so delicious . I also ate the Veal for dinner and it so tender and tasty . I will highly recommend this hotel .See you again Carlton Europe !

10/10

Exceptional

30 Jul 2025

Sunny

very close from train station

Leisure Family

10/10

Exceptional

27 Jul 2025

Morgan

Everything was amazing, we will be returning

Leisure Partner

10/10

Exceptional

22 Jul 2025

Mayuresh

Very good stay, just little pricey

Leisure Family

6/10

Pleasant

03 Jul 2025

Mercy

The location is good but it’s a very old hotel. There is no air conditioning and the rooms are so small. They have fan in the rooms but the fan in my room doesn’t work. We have 4 rooms and only 1 room is bigger than the other 3 and the showers are all small. For the price we are paying, I don’t think it’s worthed.

Leisure Family

8/10

Excellent

12 Jun 2025

Asia

This hotel has so much potential. Location is incredibly close to train station. Breakfast is fabulous and our superior room was comfortable and beautiful! Offered 5 star hotel accessories such as scale, robes, slippers, great hair products,etc. The owner needs to throw away or donate all the antiques that clutter every hallway and corner. It looks like a museum and not appealing at all!

Leisure Partner

8/10

Excellent

10 Jun 2025

Zack

Wonderful Stay!

Hotel was cozy and historic, breakfast was wonderful and the grounds were beautiful.

Partner

8/10

Excellent

28 May 2025

Sahar

The hotel was very organized with friendly staff and a great breakfast. However, my stay was disrupted by early morning noise from the nearby staff room. I reported it to the front desk, but they said they were busy with an event. I also requested a box of tissues multiple times, but it was never delivered. While there were some positives, the service and noise issues affected my overall experience.

Leisure Self

10/10

Exceptional

26 Apr 2025

Karen

Highly recommend the Carlton - Europe

Leisure Family

10/10

Exceptional

16 Apr 2025

Derek

Nice location just outside of the busy part of town. Very convenient to the train station, but not noisy. The hotel is like a museum inside and there are lots of interesting things to look at.

Leisure Partner

10/10

Exceptional

02 Apr 2025

Brett

Lovely hotel with very helpful and friendly staff. Walking distance to train station and town were an added bonus.

Leisure

8/10

Excellent

02 Apr 2025

Penny

An interesting and pleasant hotel with traditional period atmosphere and furnishings. Very convenient for Interlaken Ost train station, and like everywhere in Interlaken, is surrounded by stunning scenery (when visible!) Hotel had scaffolding up around most of it during my stay which meant the room balconies couldnt be used- a little disappointing and i couldnt benefit from the views.
The bed had a memory-foam mattress, which tends to divide opinion! - If you like it, the bed would be great, but I find it a bit too hot so not particularly comfortable! Breakfast was pleasant with standard hot and cold buffet offerings.

Leisure Self

10/10

Exceptional

19 Mar 2025

Cody

Lovely place, lovely staff. Thank you for a great experience

10/10

Exceptional

10 Feb 2025

David

Lovely room, easy check-in, lovely breakfast - great location close to the train station. Would recommend.

Leisure Family

10/10

Exceptional

10 Feb 2025

Duangruthai

Best view and staff are very friendly we will come back!

10/10

Exceptional

11 Dec 2024

Jeanette

One of the best hotel I have stayed so far during this trip . The location , the breakfast and the staff services are fantastic. Will stay here again if I to visit Interlaken OST again

Leisure Friends

10/10

Exceptional

02 Dec 2024

Abhishek

Fantastic

10/10

Exceptional

18 Nov 2024

Yvonne

First, the photos do not do this hotel justice. It’s so quaint and warm. It feels like you’re going to someone’s home with vintage sewing machines, telephones, typewriters, etc. You’re just taken back in time. Rooms are comfortable and the breakfast is wonderful. The restaurant looks like a cabin and you sit with these amazing views of the mountains and gorgeous garden. Location is close to the train station and walking distance from shopping and restaurants.

Business Partner

10/10

Exceptional

13 Nov 2024

John

Idiosyncratic and excellent hotel in Interlaken

A lovely hotel. Pleasant staff. The dining options were not great (one of the restaurants was closed when we were there) but there are many other options in Interlaken. The breakfast was superb. Pleasant staff who worked hard to make the stay easy.

Partner

10/10

Exceptional

10 Oct 2024

Erik

The staff went above and beyond to make our stay incredible.

Leisure Partner

6/10

Pleasant

08 Sep 2024

binaben

Hotel is good but old with some up dates no AIR CONDITION same breakfast each day ok
Overall expensive for quality stayed i. Better places ! That’s Switzerland for you !

Leisure Family

10/10

Exceptional

01 Sep 2024

Arthur jr

Angelina was great at checkin.

Leisure Family

10/10

Exceptional

21 Aug 2024

Angela

Great stay! Best hotel I’ve stayed at on my trip so far

Leisure Self

10/10

Exceptional

18 Aug 2024

Holly

Very clean property. Super close to train station, room to train including checkout and walking with heavy luggage ~ 11 min, much faster if not carrying luggage. Surrounded by mountains. 30 min or so walk to lake. Lots of dining and shopping. Would stay again

Leisure

10/10

Exceptional

15 Aug 2024

Leah

Awesome place to stay! Everyone was friendly.

Leisure

8/10

Excellent

08 Aug 2024

Cindy

Great staff. Need more fans and outlets.

Leisure Family

10/10

Exceptional

27 Jul 2024

Raymond

Would stay again. David was a big help at check-in, excellent customer service!

10/10

Exceptional

21 Jul 2024

sumit

Location is top notch . Totally worth it

Leisure Partner

2/10

Poor

29 Jul 2026

Thomas

Very no

8/10

Excellent

17 Jun 2026

Cheng

早餐不错，年纪大的櫃枱人員不夠親切！見到住客也不主动打招呼，倒是资淺的櫃枱人員較懂礼貌！

Friends_and_family Family

4/10

Poor

14 May 2026

Daeun

역사적인 호텔이라 제약이많고
냄새가 남 ㅠㅠ 잇는내내 역한냄새로 괴로웟습니다 ㅠ 우ㅏ치는 좋아오

Friends_and_family Family

4/10

Poor

09 May 2026

Cristiane

Excelente localização, quarto amplo com ótimo chuveiro.
Café com ótima variedade.
Nossa primeira viagem à Suíça, e escolhemos tudo com muito carinho, inclusive esse hotel.
Jantamos no hotel por 2 noites, sendo que na primeira noite, fomos extremamente bem atendidos pelo gerente restaurante e pelo Bruno...serviço impecável, ao ponto de escolhermos dentre tantas opções em Interlaken para jantarmos, escolhemos jantar novamente no hotel e ainda queria experimentar o fondue de chocolate.
Fomos recebidos pela querida Ana, mas logo em seguida veio um outro garçom que mudou completamente nossa experiência ..um garçom grosseiro, sem empatia alguma, mal educado e sem vontade alguma de querer atender...ele simplesmente arruinou com toda a experiência que havíamos tido no hotel no dia anterior.
Fica aqui minha avaliação baixa, infelizmente por causa de um único colaborador, mas um hotel que parece se preocupar com a experiência do cliente falhou em não fazer uma avaliação adequada dos seus colaboradores...ele foi horrível! Ele não poderia estar no atendimento de hóspedes...

Partner

10/10

Exceptional

05 May 2026

FULVIO MARCO

Muy bien hotel y el servicio excelente.

Partner

10/10

Exceptional

03 May 2026

JUN

아침식사는 만족스럽고 풍경을 보면서 먹을수 있어서 좋아요.

Business

8/10

Excellent

02 May 2026

JUN

아침식사는

8/10

Excellent

30 Apr 2026

Fernanda

O atendimento e amabilidade dos funcionários é excepcional!!! Café da manhã excelente com frutas, cereais, queijos maravilhosos, tudo servido com capricho. Linda decoração vintage! O único ponto de melhoria é sobre o cheiro que as vezes fica no banheiro devido ao ralo da pia. A localização facilita muito para quem viagem de trem pela Suíça. Recomendo!!!!!

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

HIROMI

駅近でお城のようなたてもの。クラシカルな内装とたくさんの骨董品。ロマッチックなホテルでした。

Family

8/10

Excellent

25 Feb 2026

Mayu

シングルの部屋で予約していましたが、ダブルにアップグレードしていただきました。部屋は綺麗でデザインも素敵でした。朝食がとても豪華で印象に残っています。エスプレッソマシーンや冷蔵庫もあり充実していました。
チェックインの際に注意事項などの紙が配られ、守らなければ罰金もあります。ほとんどが当たり前のことですが、部屋でテイクアウトを食べてはいけないなど、特別気をつけることもあるのでそこはよく読んだ方がいいでしょう。
ただ、ホテルに併設されているレストランに行ったところ、高齢の女性のスタッフに差別的なことを言われ入れてもらえないということがあり不快な気持ちになりました。
総合的に、駅からも近く、値段以上の宿泊をできたのでとても良かったです。レストランに関してはオスト周辺よりウェストの方が確実に多いです。

Self

10/10

Exceptional

19 Feb 2026

orlando pio

Acomodações muito boas e uma equipe cordial e atenciosa

Friends_and_family Family