Name: Staybridge Suites Middleton/Madison-West
Address: 7790 Elmwood Avenue, Middleton, 53562, US

2/10

Poor

27 Jul 2026

William

The hallways smelled like urine, there were roaches crawling around the breakfast bar, the front exit door handle was broken so you couldn't get in through that door, and there seemed to be only one person working the front desk that was (sometimes) available. I saw one woman wait over 20 minutes for someone to show up at the counter.
And out of ALL the rooms in the hotel, the put me right next door to a room that's being renovated.
Also, the shower knob has about a 1/10th inch variance between warm and *$#@! scalding hot.

NOT a relaxing stay, and NOT worth the money.

10/10

Exceptional

23 Jul 2026

Krysten

What a lovely stay! Nice, big rooms, full kitchen, lovely breakfast spread and Mon-Wed happy hour from 5.30-7pm! Great place for families and pets. 24 hour pool and gym. We loved the patio for quick fresh air and dog walks, only a 3 minute walk from downtown Middleton with all the shops and restaurants you could want.

6/10

Pleasant

21 Jul 2026

Nancy C

The entire first floor was under construction. Noisy/smelly with paint. Not good.

Partner

10/10

Exceptional

21 Jul 2026

Lauren

Everything was excellent. Still under construction for the remodel but it was nice

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Peggy

We had three adults staying in a two bedroom suite with a pull out couch. The staff was polite and let us check in 15 minutes early. The suite was fairly clean though the couch was very stained with crumbs under the cushions. In the bedroom, one curtain was torn and the kitchen faucet was broken. Aside from the couch, there was one chair in the room to share among three adults wanting to sit at the table. There were no benches or luggage racks in the room. Finally, the hotel was undergoing renovations so that loud construction sounds could be heard in the lobby and room. The website didn’t mention renovations or else we would likely have chosen to stay elsewhere.

Friends_and_family Friends

2/10

Poor

23 May 2026

Claudia

Unfortunately I arrived the afternoon that the hotel was doing major maintenance and construction.
During the evening hours I stepped out of my room and the entire second floor hallway was overwhelmed with a burning smell (downstairs construction workers were cutting slab in the dining area). It gave me a migraine :(
Not the way I wanted my stay to be.
However, the front desk people were very nice and tried to change me to the third floor, but they were booked.
If you can, contact the property first to see in what stage they are in the construction before you stay there.
Once it is done, it looks like it is going to be good.

Business

10/10

Exceptional

02 May 2026

donna

Quiet, clean and a good value. Note that they are currently remodeling so the underground parking is full of project materials right now, including around the EV chargers, but the chargers do work.

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Sean

If the hotel is doing a renovation it should be disclosed on their website. Our 8am Saturday wake up was drilling and hammering. The closest exit to our room was being painted so going up/down was not easy since baseboards and handrails were freshly painted. The breakfast was very uninspiring. Limited selection. The only fruits were apples. No bananas, oranges, etc. The coffee was the worst I have ever had at a hotel. Breakfast was from 7a-10a. On Sunday, we arrived at 945 and half the food was picked up already. Several bagel halfs let, yogurt and cottage cheese was nearly gone and had sprinkles of granola and preserves spilt into it. Waffle station was closed and cleaned up which means it was shutdown way before 945a. I choice this hotel to have a gym but it is connected to the pool. The gym tiles were covered in water from people leaving the pool and tracking through the gym. The gym temp and humidity was like being in the pool area. There are somewhere near 300 rooms in this hotel but 50 parking spots in the lot which is shared with a clinic that has spots posted for no parking. There's street parking but it is shared with an apartment complex across the street plus boutique shops on the ground floor. We booked two rooms. In both rooms, the AC units did not work during the day. My room was up to 79° when we returned even though the temp was set at 69°. For that the hotel actually looks like and the posted online pictures, there's a huge difference. Will never stay again.

Friends

10/10

Exceptional

25 Apr 2026

Sean

Great!

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

James

It’s great for what we needed.

Self

10/10

Exceptional

30 Mar 2026

Melissa

Only thing is they take to long to return my deposit

Partner

10/10

Exceptional

14 Mar 2026

clarresse

Yes clean room and respectful to my pets

8/10

Excellent

16 Feb 2026

Jenny

Hotel was clean and staff were very friendly. Pool and hot tub were great! Very close to restaurants and shops, all within walking distance.

Leisure Family

10/10

Exceptional

09 Feb 2026

Chuck

Easy check in. Room was good and clean. Breakfast had plenty of options to choose from

Friends_and_family Friends

6/10

Pleasant

28 Jan 2026

Linda

Out dated.

Leisure Family

10/10

Exceptional

27 Jan 2026

Carissa

Room was clean and had plenty of space, comfortable seating. Hotel overall was quiet. Pool and hot tub were in good working order. Breakfast offered a wide variety of options.

Partner

4/10

Poor

11 Dec 2025

Carissa

Pros, Excellent breakfast. One of the best free hotel breakfasts I’ve ever had. The receptionist was very helpful.

Con’s, Deadbolt didn’t work on the door. Elevator, hallways, rooms, etc were all very dirty and run down. The mattress felt cheap and uncomfortable. The parking was very confusing.

Friends_and_family Family

6/10

Pleasant

08 Dec 2025

Kay

Remodeling was going on so it was constant pounding in the room right above us until about 8 at night. Then on Sunday morning it started up again around 8:30-9. That should be told to us at check in. We loved our room. It was clean and comfortable. My daughter and her familysroom was disgustingly dirty. Dog poop on the floor next to the bed and then she looked under the bed and there was all kinds of garbage, even a. The lady at the front desk wasn’t very helpful. No room available for them to move into and sll she did was come with a broom and dust pan to clean it up. No disinfectant or anything. Yukkkk!Vaping pipe

Friends_and_family Family

8/10

Excellent

07 Dec 2025

Mike

Convenient location, room was clean and had good breakfast.

Partner

8/10

Excellent

24 Nov 2025

Matt

Room was clean. Bathroom was dirty.

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Amanda

The suite set up was perfect to allow space for kids and adults to have some separation and most importantly, two bathrooms! The rooms could use some updating and the pool needed cleaning. Staff were friendly.

Leisure Family

6/10

Pleasant

16 Nov 2025

Steve

From the outside the property looks fairly new but inside it definitely needs some updating. Free breakfast was good with many choices. Was pet friendly but the grounds are very small. Honestly would stay here again at a reduced rate.

Leisure Pet

4/10

Poor

10 Nov 2025

Birgit

The toilet was clogged, the shower head didn't work, the towels were old and shaggy. Nobody was the least bit interested to help solving this issue.

10/10

Exceptional

09 Nov 2025

David

The room was very nice and clean with a comfy bed and furnished kitchen. Great indoor pool, hot tub, fitness center, and laundry room - all open 24/7! And the best part — free underground parking with FREE electric car charging! The breakfast was tasty and the evening socials were fun to go to.

6/10

Pleasant

19 Oct 2025

Jason

I was a very mid experience staying here. Didn't appreciate the increased room charge for the second night. The only thing that boosted my review was the walkability to other stores near the hotel.

Leisure Partner

4/10

Poor

14 Oct 2025

Gail

We didn't like it...

The only thing good about this hotel is the breakfast. This is a typical lower-end motel that is starting to show wear. My family had 2 rooms. The door to my room was broken when I checked in, but was fixed when I pointed it out. In my brother's room, the internet shut off about 11pm every night of our 3 night stay. We asked the front desk about it and the very nice young woman looked at us like we were crazy. Also, the phone in my brother's room didn't work. A different (but also nice) young woman at the front desk told us that the phones in a lot of rooms don't work. Note: Hotels.com lists the Staybridge Suites as having a restaurant. There is no restaurant, just a breakfast room, but you have to read the reviews to learn this. (I'll let Hotels.com know so they can update the listing.) Fortunately, there are lots of good places to eat within walking distance. I recommend Happy Wok.

Friends_and_family Family

10/10

Exceptional

06 Sep 2025

Miguel

pool

Business_and_leisure Friends

10/10

Exceptional

16 Aug 2025

Robert

Great underground parking, & great breakfasts.

Business_and_leisure Self

10/10

Exceptional

10 Aug 2025

Callie

Madison Stay

Great location and very clean

Friends_and_family Family

2/10

Poor

03 Aug 2025

Stacey

Unadvertised pet fee. Construction outside. Looks NOTHING like the picture. Didn't stay. Waiting for money back!

Leisure Family_with_children

6/10

Pleasant

25 Jul 2025

Mary Beth

The telephones in the room did not work-had to use my cell to call and ask the desk about it. The response, “well, this is a really old building.” This is a safety violation

Leisure Family

8/10

Excellent

21 Jul 2025

michele

It’s right on the highway - but gas some close restaurants

Business_and_leisure Family

10/10

Exceptional

18 Jul 2025

Amy

Very nice room layout. Excellent free app and wine at 5:30pm. Ok breakfast included. Great for walking around downtown.

8/10

Excellent

18 Jul 2025

Michelle

The room was nice and clean. Well stocked with anything you would need on your trip. The pool had great hours. The hot tub was nice. The pool was so cold I couldn't use it. After 30 mins I had to make my child get out because she so cold her lips were starting to turn purple. The breakfast was great. If the pool was warm enough to use I would make this my go to place anytime I was in the area.

Leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Rebecca

Would book again

Very peaceful stay and friendly staff.

Friends_and_family Family

8/10

Excellent

13 Jul 2025

Anna

Junior National Show

Great stay, breakfast was good, kids enjoyed the pool. Only downsize they had 4 washing machines working with only 1 dryer working.

Friends_and_family Family

10/10

Exceptional

12 Jul 2025

Kristen

It was a safe place with a nice location in proximity to downtown Middleton and the beltline HWY. You could walk to restaurants and shops. We were staying during a move and ended up staying a week. The staff were so kind and accommodating.

Pet

10/10

Exceptional

11 Jul 2025

Ellen

The free breakfast and free beverages and apps in the evening were great! The room layout of the 1 bedroom suite was really good and very comfortable

Leisure Family

10/10

Exceptional

08 Jul 2025

Eduardo Y

The pool was clean! The location has easy access to the highway. The staff was very respectful.

Leisure Family

6/10

Pleasant

07 Jul 2025

Monica

We had to change room three times , the air conditioning wasn’t working. We found a cup dirty, and the c bottle of soap was broken

6/10

Pleasant

26 Jun 2025

Ricky

The daily complimentary breakfast was enjoyable 4 days in a row. Although most breakfast food is the same each day be creative each day preparing different ways. The first night temperature was 79-80 degrees in hotel room as air conditioning did not work in the 2 bedroom suite Suite 102. Next day I was offered assessable one bedroom suite which air worked but had the strangest smell in the room. Hotel sold out so no choice. Third day my clothes smelled like the weird smell (room 115) so I washed all my clothes that day in a free laundry/dryer/detergent laundry room in hotel which I completely enjoyed the free laundry. The 4th night was just as nice as third night in suite 134. Pool and whirlpool are very nice.

Leisure Self

10/10

Exceptional

22 Jun 2025

Michelle

Great stay a few minutes outside of Madison. Very comfortable accommodations.

Friends_and_family Family

10/10

Exceptional

18 Jun 2025

Grigor

Nice hotel in a good location.

Business

6/10

Pleasant

14 May 2025

Paula

This property needs a complete renovation. It’s clean but old. Need more gluten free options for breakfast too. The kitchen smells up the entire facility. I think they overcharge for the level of service and lack of renovation.

Leisure Self

8/10

Excellent

05 May 2025

Verified traveler

Decent hotel, rooms have amenities

Business

10/10

Exceptional

04 May 2025

Qingyi

The room was clean. Staff nice and friendly. Card sometimes not working and need to be re-activated. Love the room tv entertainment and curtain. Breakfast was free but if you arrive at the last 20 minutes, there will be fewer options. Bed was very comfortable. The only issue was the noise from outside and upstairs. I can still here the outside even I closed the window.

Business Self

10/10

Exceptional

28 Apr 2025

Nicholas

Quality linens and towels

Leisure Partner

10/10

Exceptional

18 Apr 2025

Torben

As usual a great place to stay when going to the shows at the Alliant Energy Center. Have been staying here for over 10 years and will be back - the staff is just great!

Business Partner

6/10

Pleasant

05 Apr 2025

Sophia

Nice place, clean. Would like a better pantry and ice available on room floors

Leisure Partner

6/10

Pleasant

05 Apr 2025

Ann

Just ok. Kids running all night above us!

Leisure Partner

10/10

Exceptional

22 Mar 2025

Chia

Very friendly staff

8/10

Excellent

17 Mar 2025

Juan

Hotel was good

Leisure Family_with_children

10/10

Exceptional

17 Mar 2025

Marissa

The room was nicely equipped with everything we needed. The hot tub was a bonus. The breakfast was tasty and had good options

Leisure Partner

10/10

Exceptional

13 Mar 2025

Jessica

2nd stay as good as the first

Size of the rooms is wonderful. The beds are comfortable with plenty of pillows and extra blankets provided when asked for. The kitchenette and full sized fridge were very useful, and the breakfast, social hour and pool/hot tub were all very welcome amenities. The furniture, carpet, drapes and paint could use an update but the size of the rooms, convenient location and plentiful amenities more than make up for it. This was our second stay here in 6 months and will be our go-to lodging in Madison area in the future.

Friends_and_family Family

6/10

Pleasant

07 Mar 2025

Verified traveler

Close to Bob Suter Rink

Our stay coincided with the High School Hockey State Tournament. The location was perfect, and the service was outstanding. Although we also stayed last year, this year's accommodations were somewhat disappointing. We noticed stains on the bedding and bathroom walls, and the shower was not clean. During checkout, we noticed old candy wrappers behind furniture and under the beds. Additionally, the room had an unpleasant odor. Upon arrival, the air conditioning was quite cold, set to an unusually low temperature of 58°F.

Friends_and_family Family

10/10

Exceptional

28 Feb 2025

Courtney

Inclusive, safe, amazing staff, extremely helpful, I won’t even consider staying elsewhere when I’m in town! Thank you for such a wonderful stay!

Business_and_leisure Friends

10/10

Exceptional

28 Feb 2025

Courtney

Amazing property, staff and inclusive. I will absolutely be staying here again

Business_and_leisure Friends

10/10

Exceptional

15 Feb 2025

Martha

Nice rooms

Leisure Friends

6/10

Pleasant

10 Feb 2025

Carole

Property was average. Staff was not really present. Budget was average

Leisure

8/10

Excellent

03 Feb 2025

Laurie

Nice hotel, clean and friendly.

Business_and_leisure Partner

6/10

Pleasant

03 Feb 2025

Dawn

Disappointed in IHG, this property needs updating. The hot tub didn't work (the only reason we chose this hotel).
Dog in the next room barked ALL night.
Not a single person spoke English, they translated by their phone.
Ceiling in the bathroom is about to cave in, no exhaust fan. Rusty stove and filthy dishes!
The breakfast had a great variety and was clean.
I will not return to this property.

Leisure Friends

8/10

Excellent

29 Jan 2025

John

Overall a very good stay, the Electric vehicle charging is a big plus! Kudos

Partner

10/10

Exceptional

26 Jan 2025

Mark

I really enjoyed my stay. The location was excellent with good restaurants within walking distance.

10/10

Exceptional

18 Jan 2025

Latricia

Great

10/10

Exceptional

31 Dec 2024

Donald A

The bed was comfortable. Things were clean. It was close to shopping and food and thngs to do. Enjoyed our stay here.

Leisure Partner

6/10

Pleasant

29 Dec 2024

Crystal

Nice Hotel with Creepy Clerk

The room was great. Neighborhood was wonderful. Parking was a bit limited. The clerk definitely creeped us out.

Friends_and_family Friends

10/10

Exceptional

29 Dec 2024

Samuel

Great holiday stay.

Quiet, convenient, comfortable. Friendly staff.

Partner

10/10

Exceptional

01 Dec 2024

JULIA

The staff was absolutely wonderful the breakfast was one of the best breakfast the hotel can give they were very helpful whenever we needed anything and the two bedroom suite was wonderful

8/10

Excellent

26 Nov 2024

Terisa

The staff was very helpful and sweet.

Leisure Partner

4/10

Poor

24 Nov 2024

Sarah

Incorrect pet fees listed

Advertised pet fee on Hotels.com is $25 but they charged $35 once I got to the property. Lots of stained carpet and rotted ceiling tiles throughout the property. In need of serious upgrades.

Friends_and_family Family

10/10

Exceptional

15 Nov 2024

Robert

This is a new hotel in a perfect location. Many different eating/drinking options. Would highly recommend. I travel frequently and this hotel was definately a TOP 5

Business Self

8/10

Excellent

09 Nov 2024

Nancy

A Good Stay 3.5⭐️

It was a great location for what we needed, and close to lots of shops and restaurants. The hotel itself is a bit dated, with some stained carpeting in the common areas, like the stairs, and also the tub was “worn”. The breakfast is really good with lots of options. There was a tip jar in the breakfast area which is unusual. I don’t carry cash, so I would prefer to pay a bit more for the room and have the employees get a higher wage. The front desk staff was very friendly.

Partner

6/10

Pleasant

07 Nov 2024

Shawn

Staff was kind and courteous, rooms was clean, and bed was really comfortable. The only reason for my lower rating, is because we could not sleep either nights. People were singing, yelling, and running up and down the hallway and outside in the parking lot at all hours of the night. One gentleman must have been having a very bad day. He screamed for about 10 minutes in the hallway. Other then the lack of sleep, the rest of our stay was excellent.

Leisure Partner

8/10

Excellent

02 Nov 2024

Dr. Brian

Decent room.

Hotel staff was very attentive and the breakfast was delicious. The room was good, but could have been a little bit cleaner. Room was comfortable and spacious.

Partner

10/10

Exceptional

27 Oct 2024

David

Badger Homecoming

Did Badger game and needed convenient hotel. A little pricey but otherwise ok.

Partner

6/10

Pleasant

25 Oct 2024

donna

Will not honback

Parking sucks. As a 64 year old woman I had to struggle with my luggage in the dark up stairs to get into the hotel, to find no signage as to where anything was. Breakfast was terrible and the staff couldn’t even understand English to tell her there was no plates or knives available. Pool was ice cold. All in all will not go back to this hotel!

Self

10/10

Exceptional

24 Oct 2024

Mark

Very nice and clean

Business_and_leisure Family

10/10

Exceptional

14 Oct 2024

Mary

Thank you

8/10

Excellent

30 Sep 2024

David

This hotel is still a good place to stay but some of the rooms and furniture are showing wear and need renovatoon and replacement. The breakfast is ok, but lacked any muffins or scones on several days while we were there. Orange juice was out one day, cranberry juice the next. Need more attention to detail. Many stains are carpets.

Leisure Partner

8/10

Excellent

26 Sep 2024

Kathleen

Staybridge Middleton, WI

Hotel has great location....short walk to coffee shops, pubs, dining and shops. Free breakfast and parking and 3 Happy
hours/ week.
My room had maintenance/housekeeping issues that were not resolved prior to my room check-in...I have listed on my Staybridge review.

Self

10/10

Exceptional

19 Sep 2024

Robin

Location

Leisure Family

8/10

Excellent

16 Sep 2024

Anders

Very enjoyable visit.

Business_and_leisure Partner

10/10

Exceptional

15 Sep 2024

Kirk

Friendly and helpful staff when we had a dead car battery

Leisure Partner

8/10

Excellent

29 Aug 2024

Patrick

The pool and Jacuzzi stay open late although they claimed that the Jacuzzi was 104° and it was barely 90°F that was the biggest disappointment

8/10

Excellent

26 Aug 2024

Laura

Front desk clerk, Chad, was wonderfully welcoming and helpful. Very convenient location.

Partner

10/10

Exceptional

22 Aug 2024

Jennifer K.

This will be our go to place when exploring the area. Fantastic location and hospitality!

Leisure Family_with_children

4/10

Poor

16 Aug 2024

William

Warning: Non-ADA Compliant

There was no elevator for four nights--placed on the third floor with cerebral palsy. No apology, no attempt to help. Had to haul luggage down the stairs. Also no air conditioning and no wi-fi. Think carefully before booking!

Partner

10/10

Exceptional

15 Aug 2024

Jaclyn

Love this hotel. The staff was the best

Leisure Family

10/10

Exceptional

12 Aug 2024

Robyn

Loved the 24 hour pool, amazing breakfast selection, and how relaxing of a stay it was!

Leisure Partner

10/10

Exceptional

03 Aug 2024

Jaclyn

We love this hotel. It’s in a great location and everything is walkable. The staff is so accommodating. The breakfast is great too. Highly recommend

Leisure Family

6/10

Pleasant

03 Aug 2024

Rollin

Time to update

Very dated property. A few slightly damaged areas.

Partner

8/10

Excellent

02 Aug 2024

Linda

Good location and convenient parking

Leisure Partner

4/10

Poor

14 Jul 2024

Stephen

Bed bugs 20 bites. Probably had pets in room before we stayed there. Managers said he’d see about that…. Too late for me though as arms & legs bitten up Make sure to get a no pet room or just go elsewhere fir $175 per night. Breakfast great though.

Leisure

10/10

Exceptional

12 Jul 2024

Phyllis

Great staff

The room was smoky, but other than that I had a wonderful experience! Staff was fantastic, breakfast was good, the pool hours wwre fabulou, & the location was perfect!! I will definitely stay again!

Friends_and_family Family

8/10

Excellent

29 Jun 2024

Larry J

Comfortable stay

We enjoyed our stay. Layout of our suite was good. King size bed in room separate from the living room/kitchen. Comfortable bed. Furnishings could be updated but still usable. Wish the complementary breakfast was better. We’ll likely stay here again.

Partner

8/10

Excellent

21 Jun 2024

Dawn

room was a bit on the dirty side, refrigerator was very dirty on the outside, lots of stains on tub/bathroom. Ice maker was broken, needs new appliances as dishwasher melted plastic container etc.

Leisure Family

6/10

Pleasant

17 Jun 2024

Laurie

This hotel was disappointing. There was a lot of noise outside our window by the patio area late at night and in the hallway. The TV was old and small with and limited selections. Okay breakfast selections, but the eggs and sausage were cold. It is a convenient location.

Business_and_leisure Partner

10/10

Exceptional

02 Jun 2024

Joni

The staff was so kind and accommodating. We showed up early & they let us check in right away. Always smiling & helpful. Room was great, and clean. Would definitely stay again.

Leisure Partner

8/10

Excellent

30 May 2024

Rob

Nice

Nice convenient overall ok. Garage a huge bonus in WI no matter the time of year

Self

8/10

Excellent

05 May 2024

Susan