Name: Baymont By Wyndham Madison West/Middleton Wi West
Address: 8102 Excelsior Dr., Madison, 53717, US

10/10

Exceptional

04 Aug 2026

Kari

The room smelled moist but was great for the price. Beds and pillows very comfortable! Staff was excellent!

10/10

Exceptional

04 Aug 2026

diarem

breakfast clean room

6/10

Pleasant

03 Aug 2026

Morgan

The breakfast was what you’d expect for a complimentary one. My room smelled strange and the bathroom floor and baseboards were disgusting. My sink barely drained and the bed was not comfortable at all. The staff that I could find was helpful when I needed anything.

8/10

Excellent

01 Aug 2026

Michael

Breakfast was great and the staff was very helpful.

2/10

Poor

31 Jul 2026

Kathryn

Stay here if you don’t want to sleep! Checked in around 2am and so ready for a few hours of sleep before hitting the road again. Was awake until about 3:30am in a pool view room, about 10 people hollering and cackling in the pool. Called the front desk 4 times (no answer) before finally having to get dressed and head out there to see if they could make the people leave the pool that was supposed to close at 11pm. Wrote a note to the hotel and never got an answer back. This place is a literal joke and learned you’re on your own very quickly. Should have read the reviews beforehand. Also hot and cold were reversed for shower and hooks were falling off the wall.

8/10

Excellent

31 Jul 2026

Ronald

Floors were awfully DIRTY!

10/10

Exceptional

31 Jul 2026

Beth

Booker stay here at the last minute. I refused to check in for original reservation at another hotel. That place was disgusting! This was my next choice. Room was clean and comfortable. Breakfast was good with plenty of options. We didn't get a chance to use any other amenities. Would recommend staying here.

2/10

Poor

29 Jul 2026

Autumn

I booked an ADA-compliant room, but “compliant” seems to have been doing a lot of heavy lifting. There was barely enough room to maneuver a wheelchair between the furniture, and the phone to call the front desk was mounted at floor level.

The bathroom smelled strongly of cigarette smoke from the moment we walked in. Then, while taking a shower, I noticed dirty footprints on the floor and realized the walls and floor were coated in a sticky layer of nicotine residue.

Check-in was tedious. There were what felt like a hundred different forms, disclosures, waivers, and signatures required, creating a line behind us and another one after us. Then there was the $2-per-night safe fee, which you’re told you can request to have removed at checkout. Just…why charge it in the first place?

One of the stranger touches? Slot machines in the breakfast area.

The biggest issue came in the middle of the night when the fire alarm went off—not just in the hallway, but blaring inside our room. We hurriedly scooped up our children and evacuated. After waiting outside for quite a while, we finally went to the front desk, where we were casually told it was a false alarm. It would have been nice if someone had communicated that before guests were left wondering whether the building was on fire.

In terms of design, the bronze accents may have said “executive luxury” in the 1980s, but today they mostly say, “This hotel hasn’t been renovated in decades.”

2/10

Poor

29 Jul 2026

Kurt

Dirty comforter (what looked like spilled red wine and cigarette burns); dirty bathroom floor (housekeeping clearly does not shut the bathroom door when vacuuming/mopping to get behind the door-just gross); fire alarm malfunction at 11:30 pm.
Never again……

2/10

Poor

29 Jul 2026

Kelly

Persistent dampness and cleanliness concerns:
The room felt constantly damp and smelled musty. The carpet was damp and extremely dirty; after walking barefoot after a shower, dirt rolled off my feet when applying lotion, and my white socks turned black. The bathroom fan only made noise, and after showering the room felt like a sauna. Towels still had not dried after four days, and the shower stayed wet all day. Our clothes began to smell from the dampness, and we wore shoes whenever our feet touched the floor.

Maintenance and amenities:
Other issues included a crusty refrigerator shelf with broken door rails, a dusty cracked lamp, a spider web with a spider in the ceiling corner, and stained sheets. The hotel also had no bar, which was one reason I chose it; I wanted somewhere we could safely have a cocktail after returning for the evening.

Overall impression:
After seeing similar complaints in other reviews, changing rooms likely would not have helped. I booked seven months ago and did not see those concerns then, but the room’s condition was absolutely unacceptable and likely unhealthy.

10/10

Exceptional

28 Jul 2026

Rhonda

The young front desk receptionist is great. Very professional, polite and kind!! Great breakfast

10/10

Exceptional

28 Jul 2026

MARIE

Flight cancellation landed me here. Great value for what I got. Location was also good, walkable to downtown Middleton and easy access to the bus.

10/10

Exceptional

27 Jul 2026

SHANNON

The front desk person who checked us is was the sweetest most pleasant person ... very welcoming ... she was the face of your company & she rocked it!! We usually get ppl names and we sure didnt... sorry . . Please check who your staff was r
That day and give her KUDDOS!!!

10/10

Exceptional

27 Jul 2026

Larry

The room was clean, quiet and comfortable. The air conditioner was effective and made very little noise. The bed was comfortable and gave us a good night's sleep.

The breakfast with waffles, scrambled eggs, and sausage was very good.

The manager was very accommodating. The first room we were given had an air conditioner that was blowing right on the bed. When I told the manager that I had a bad neck and was concerned that the air blowing on me would aggravate my condition he gave us a different room that had a better air pattern.

8/10

Excellent

27 Jul 2026

Brent

when we arrived into the room there was an odd smell, I went to the front desk & They immediately went up to check it. Found out, it was the smell of the fires in Canada causing the smell. Turned up the air & it went away. The hotel was very nice and very large. Pool area was immaculate. Breakfast was fine - normal waffles, eggs, sausage. Had soda machines that accepted cards which helped, just wish there were snacks as well.

6/10

Pleasant

26 Jul 2026

David

It said they had a strict no smoking policy but the whole hotel smelled like smoke , the room the hotel and the staff were really nice but it’s tough to understand why the whole hotel just had a smokey smell !!

10/10

Exceptional

26 Jul 2026

Sheri

Nice clean hotel in a good area of town.

6/10

Pleasant

26 Jul 2026

Lacian

Staff was friendly, gym equipment is a bit outdated but it gets the job done. Overall, I think it needs some update.

10/10

Exceptional

26 Jul 2026

Ed

It was a wonderful place to stay. Room and pool were clean. Breakfast was good.

6/10

Pleasant

26 Jul 2026

Elena

Rooms are in poor condition, holes in doors, buildup on shower head, mold on shower walls, rust & broken shelves in fridge. This hotel needs a renovation.

10/10

Exceptional

26 Jul 2026

Elizabeth

Worked great for my work trip.

10/10

Exceptional

26 Jul 2026

Tammie

Nice room, great breakfast.

10/10

Exceptional

25 Jul 2026

Ed

It is a wonderful place to stay. Room was clean and comfortable. Breakfast was good. Pool and hot tub condition are great.

8/10

Excellent

25 Jul 2026

Shane

Clean rooms and super nice staff

8/10

Excellent

25 Jul 2026

Nathan

Clean room, helpful staff, nice pool, community spaces, relaxing stay, just needed to fix my drain and remember to go when middle school lacrosse teams are not running the halls

2/10

Poor

24 Jul 2026

Amy

Bugs in the room. Bedding had stains on it. Absolutely disgusting. Will never stay here again.

10/10

Exceptional

23 Jul 2026

Neil

The staff was very helpful and the shuttle driver was awesome

4/10

Poor

23 Jul 2026

Ivy

Upon arrival, the entry reeked of weed. That should've been my warning. I booked through Expedia and requested a ground floor. The hotel had me on the second floor but quickly found a ground-floor room ready. The room itself was adequate.

What we learned over the course of our stay, however, was frustrating. After witnessing some rather odd behavior from the room across the hall, my daughter learned (via Google reviews) that this hotel houses transients. I personally counted 6 adults and a dog from this room. They were often found smoking in front of the exit and digging spent butts from the ashtrays around the property. After returning one afternoon, a female employee started demanding to know who else was in our room as she attempted to push through my husband. She claimed the fire alarms had gone off, but no one left our room. DUH! We weren't there. No apology for her rude behavior or assumptions.

I wouldn't bother with the on-site breakfast. It's literally microwaved eggs and sausage still on the frozen side. Usually served late and lacking appropriate serving utensils. I observed guests using their bare hands to retrieve unwrapped items, like hard-boiled eggs.

The on-site arcade consisted of broken, out-of-order machines and missing components. One morning, I found the pool area trashed. I attempted to advise the front desk, who bit my head off.

The area itself was fine. We enjoyed Middleton as a whole but will book elsewhere next time. Watch your cc!

8/10

Excellent

23 Jul 2026

Bryan

Great value for price point. Nothing that stands out but it was a good room at a great price

6/10

Pleasant

22 Jul 2026

Christina

Very mid hotel. The bathroom grout was filthy and missing in some places. The hallway carpets were very dirty. The A/C didn’t keep the room a consistent temperature due to the curtains interfering with the airflow.
The breakfast was just ok. The eggs were not edible and the sausage was very pale. Thankfully there were other options like packaged oatmeal and yogurt.
I will not be staying in this hotel again.

10/10

Exceptional

22 Jul 2026

tara

rooms were clean staff were helpfull

10/10

Exceptional

22 Jul 2026

Elizabeth

This was a great value for the money. Good location and quiet. The front desk staff was also able to provide drinks since the bar/restaurant was being renovated at this location.

10/10

Exceptional

21 Jul 2026

Paulette

Room had an awful oder Lysol couldn’t get rid of…maybe shampoo carpet.

10/10

Exceptional

21 Jul 2026

Debra

The pool was warm. That is one of the most important factors for me. Usually one hears that the pool is heated and it is often so cold one can’t swim in it. It was really nice. The hot tub could use a cleaning

Room was clean with no complaints - spacious

Housekeeping staff was very courteous

Breakfast was amazing. Many things to choose from and fully furnished consistently

Met all our needs. Dogs stay for $10 for the week

Friends_and_family Family

4/10

Poor

20 Jul 2026

Jeff

Our room had a terrible smell to it! It smelled like they may have tried to clean the carpet because maybe someone got sick,especially by the window which was still damp. We would've asked for a different room but they were all full. Not happy about this.

Partner

4/10

Poor

20 Jul 2026

Diana

Room was dirty. Sheets and blanket with stains

Partner

8/10

Excellent

20 Jul 2026

Bruce

The property was very nice. Unfortunately, my back didn’t agree with the mattress, and kids ran the hallway in the evening. But, the value for the location is certainly there. I would stay again, and maybe have better luck with a different mattress.

Self

10/10

Exceptional

20 Jul 2026

Ravishankar

The room was clean. Their Airport shuttle service is very good. Overall, liked the stay!

Self

4/10

Poor

19 Jul 2026

Susan

Rooms are very dated. Hallways and exterior doors are extremely dirty and in need of new carpet paint . Room smells moldy. water leaks out of the shower and pours on the floor. We were assigned a room with a connecting door did not know the guest in the adjoining room, but could hear their conversations clearly.
Staff seem to be trying to keep the breakfast area clean, but the building itself just needs a revamp.
The bar was supposedly temporarily closed, so they sold beer and wine from the front desk.

Partner

8/10

Excellent

19 Jul 2026

Carol

The property needs to be refurbished.’The shower stall was old and there appeared to be mold growing in a place that was hard for the housekeeping staff to see.
There were a lot of dark spots on the hallway rug that might have been spot cleaned if someone had the right cleaning supplies to handle it.

Self

8/10

Excellent

19 Jul 2026

Amy

Best shower water pressure of my life and quite a good breakfast too. The only bad thing was that the room didn’t hold as many people as we booked for initially and the hotel did not have any other open rooms or cots. They accommodated us with sheets to put on the floor, in a nice way, but we had booked for three people, not two! There was not even a couch in the room. Beautiful spacious pool area was nice!

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Dan

Breakfast was brutal and the room layout was insane.

4/10

Poor

17 Jul 2026

Darrell

Bath tubs did not drain.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Evelyn

This is about a 1.5-star hotel with a 5-star shower. The hotel staff are very nice and helpful. And the room was fine. The hotel is quite large, and I can say that I got in a lot of steps walking from the front desk to my room, which was at the back of the building. So if you don't want to walk so far to your room (I didn't mind), you might ask for a room at or near the front of the building.

The shower had great water pressure and a few different settings. It was great and very relaxing after the long, demanding days I spent working (as a volunteer) in Madison. I don't know if all the rooms have shower heads like that, though.

There was not much that they offered that I could eat for breakfast (lots of starchy carbs and sugar), but I was able to make breakfast out of the eggs and fruit they had on the buffet. I was one of the first people for breakfast one morning, and I noticed food still on one of the tables and on the floor from the day before. Also, I got hot water for tea, but there were what looked like coffee grounds in the hot water in my cup. I let the staff know, they cleaned the pot, but there were still coffee grounds in it. I went back to my room and used the coffee maker there to make my tea.

I have stayed at another Baymont in another city and found it to be better than this one. It did suit my budget, but I'm not sure I would stay here again.

Self

4/10

Poor

15 Jul 2026

Max

The walls are paper, thin, and you can hear everything. Which means they can hear everything. The people in the first room were extremely loud. The staff helped me move to a different room. That room was no better where the neighbors were just as loud at 2:00 AM.

The Wi-Fi did not work. I was able to logon with my computer and my phone and then it refused to stay connected on my phone while not connecting to my computer at all. The problem was not with my laptop or my phone, it was with the Wi-Fi. As a business traveler, I need to access the Internet.

I will not stay at that hotel again.

The breakfast was not worth eating.

2/10

Poor

14 Jul 2026

Kari

Not what I expected. Drove up and Instantly wanted to turn around and leave. It was a very sketchy place. Tons of dogs barking, room smelt funny, and had animal feces stains on the carpet. Honestly, I was afraid to stay there for the night. Will never return again.

Self

4/10

Poor

12 Jul 2026

Stacy

Breakfast was subpar — several options, but looked very unappetizing. The room was a disaster. We walked in and it stunk of mildew & cat urine. It was awful! The sheets had stains, towels had stains, hair in the shower, and pubic hair on the toilet tank. Just disgusted. We were doing to ask for a different room, but given the state of the rest of the hotel, we assumed they would all have the same issue & we had plans to be out and about the city. I’d definitely stay somewhere else next time we’re down in Madison for a visit.

Partner

10/10

Exceptional

11 Jul 2026

Shauna

The staff were very welcoming. The room was clean and comfortable. Overall a good nights stay.

Partner

8/10

Excellent

11 Jul 2026

Karen

Comfortable bed and nice breakfast. The bathtub did not drain well and there was a wet spot on the carpet, but it was otherwise clean and restful. Attendant could have been friendlier.

6/10

Pleasant

11 Jul 2026

Christine

Ok

10/10

Exceptional

10 Jul 2026

JUVERIA ANJUM

Everything was great . Worth every penny

Friends

8/10

Excellent

09 Jul 2026

Tara

Great stay near Madison! The hotel is in a quiet, mostly business area so traffic was very light and it was quiet. Check in was easy and the front desk staff were pleasant. The room itself was a bit outdated but it was large, clean and the bed was comfy. It's close to several restaurants and a nice outdoor shopping area with some lovely retail stores. I would absolutely stay here again!

Self

10/10

Exceptional

08 Jul 2026

Kelly

Staff are friendly

10/10

Exceptional

07 Jul 2026

Aidan

Other than the staff not being the friendliest our stay was great. They have a great pool and nice big rooms that were clean.

Partner

8/10

Excellent

06 Jul 2026

Margaret

The staff was excellent. The breakfast was fine. Glad there was a lot to choose from. The room was large. The a/c worked well but, the room felt damp. No room cleaning service for the 3-day visit. The carpet in the hallways needed to be cleaned. Lots of stains. The price/night was super reasonable. Lots of parking spaces.

Friends

10/10

Exceptional

05 Jul 2026

Hector

Great

Partner

8/10

Excellent

04 Jul 2026

Brian

For the price it really served what I needed at the time. Staff was courteous and helpful.

10/10

Exceptional

04 Jul 2026

Lila

the room smells like marihuana when we got inside, but I open the window and the smell leaves

Partner

10/10

Exceptional

03 Jul 2026

Jerold

great

Friends

10/10

Exceptional

03 Jul 2026

Beverly

I always appreciate an on site breakfast. easy check in although I waited due to inattention by one staff who seemingly ignored me. Room was great, I loved that the dresser was right next to the door to block out some light. Would definitely stay again.

Self

10/10

Exceptional

01 Jul 2026

Yasmeen Banu

It was a very clean and well maintained room. The indoor pool and hot tub made my trip memorable.

Family_with_children

4/10

Poor

01 Jul 2026

Joel

The room smelled like a sweaty locker room. Walls are paper thin; we stayed up most of the night listening to the neighbors TV (and dog barking?) and the family above us with kids jumping off the beds. The AC unit both didn't keep the room cool and was very loud. The lights that shine up the outside wall at night were impossible to keep out of the room, even closing the blackout curtains. Hallways were dirty. We did it give it a couple stars because the sheets and bathroom were clean.

Family_with_children

10/10

Exceptional

30 Jun 2026

Dharmendra

Ok property

Self

10/10

Exceptional

29 Jun 2026

Lovely Ann

Breakfast is fantastic!

Family_with_children

8/10

Excellent

28 Jun 2026

Jill

Breakfast was good with many available options. The pool and hot tub were clean and access was easy. The outside of the property and common areas were clean and well maintained. Staff was OK. Not overly friendly, but not rude either. Extra blanket in our room was stained so I called front desk for a new one. I was told \"I will have one brought up in 5 minutes.\" After it hadn't arrived in over 15, and we were exhausted and ready for bed, I called again. This time I was told that we had to come get it at the desk. If there wasn't staff to deliver it, don't make it sound like it is being delivered. Or maybe be sure to not have stained blankets on the shelves of guest rooms.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Tom

Found our stay quiet and convenient to main
roads.

Business

8/10

Excellent

28 Jun 2026

Sean Moby

It was nice

10/10

Exceptional

28 Jun 2026

Chris

Great stay

Family

6/10

Pleasant

28 Jun 2026

Megan

Checkin was super easy and quick. We appreciated a map and knowing which door would be easiest to park by. Room was clean, although one bath towel was stained.
Nice workout room, although I would have liked to have access to weights less than 25 pounds. Awesome size pool, perfect for kids. However the bathroom attached to the pool had multiple features that needed repair.
Breakfast had several options, however the eggs were not good.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Balaji

Best property we ever stayed for this price so far. Property is very clean, staff are very professional and friendly.

Morning continental breakfast is good and neat.

Family_with_children

8/10

Excellent

27 Jun 2026

Jennifer

Nice breakfast

Family_with_children

6/10

Pleasant

27 Jun 2026

Jeff

Super super thin walls! People next to us had our headboard shaking! Hotel qas decent for what you paid. Breakfast was nothing specail, bur got the job done.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

william

3rd year in a row staying there... Not a Hyatt Regency--but great price and value... and their new Shower Heads are the BOMB... yowza

Self

10/10

Exceptional

25 Jun 2026

Amy

Very clean

Partner

8/10

Excellent

25 Jun 2026

Russell

Staff was helpful and friendly
Only suggestion is have a way to buy snacks besides a one dollar machine

Partner

10/10

Exceptional

24 Jun 2026

Tammy

If you are planning on staying and taking the shuttle to the airport in the morning, make sure the shuttle is available for the time you will need it.

Family

2/10

Poor

22 Jun 2026

Brenda

Staff was not accommodating. The room next to me was very loud and I was woken up at 2am from a man screaming and children crying and they just said I can’t get moved or I would have to pay over $150 to get upgraded. I feel like they didn’t care to go out of the way to assist me. The hotel did not look like the photos at all. It was disappointing.

Self

2/10

Poor

22 Jun 2026

Neil

Horrible mattress. Fire alarm went off for no reason. Dingy and old.

10/10

Exceptional

21 Jun 2026

Imani

Room was clean

Family_with_children

10/10

Exceptional

21 Jun 2026

Leann

Hallways were confusing. Got lost once. The bar wasn’t open but drinks were available at the front desk.

Family_with_children

8/10

Excellent

20 Jun 2026

Terrie

Everything was great, except the people upstairs were so loud that I was woken up a few times. All else was really good.The rooms need some soundproof ceilings.

2/10

Poor

20 Jun 2026

Venkata

room is full of smell, not worth of any money will not book through expedia again

Partner

8/10

Excellent

20 Jun 2026

Robert

Nice and quiet despite being very near the ice and vending machines.

Self

2/10

Poor

19 Jun 2026

Douglas

So I got this hotel for my daughters graduation 2 weeks ago. At first it was ok. Got to use the pool for 10 minutes alone than 20 people came in. Kids doing canon balls right in front of me. I never got me refund back and they gave me bed bugs. Thanks a lot for ripping me off and giving me bed bugs.

10/10

Exceptional

19 Jun 2026

Diane

Great breakfast! Room was clean, quiet, and staff friendly. Only downsides for what I used is that there is only one elevator for the entire building and the tub is slow in draining so you are standing in water when taking a shower. I experienced that in two different rooms (slow drainage) during my stay on separate weeks.

Will definitely stay again.

10/10

Exceptional

18 Jun 2026

Jenna

Very spacious hotel with kind staff. I had a wonderful stay, and wish I had been there for more than one night! Would definitely recommend if staying in the area and/or a solo traveler!!

Self

10/10

Exceptional

18 Jun 2026

Jennifer

I have stayed in ALOT of hotels as we travel a lot, this was my first time ever staying in Madison Wisconsin and at a Baymont hotel, I got in late as flight delays always happen, the man who checked me in was polite, did look a tad sloppy with stains on his shirt, I didn’t think much of it as I know things can happen at work. Nervous habit I always check for bugs in every hotel room, I seen zero evidence of any bugs! The bed was actually comfortable, the next day housekeeping had arrived to clean my room as a stay over, A STAY OVER, I repeat that because I have worked in hotels, stayed in hotels and normally they make you leave the room so they can clean. This lady didn’t, and this lady was phenomenal, I have never seen sheets changed, floors mopped and vacuumed, tub and toilet scrubbed on a stay over. I was thoroughly impressed and tipped her. If I am ever in Madison again I will consider staying again. Thank you for the great experience.

Self

10/10

Exceptional

18 Jun 2026

Alexander

Buena opción

Business

10/10

Exceptional

18 Jun 2026

Yanira

Buena opción

Friends

2/10

Poor

17 Jun 2026

Reva

We reserved a handicap room with two beds got instead a king size room upstairs on second floor. It was horrible. The staff were unaccommodating. The nighttime staff were just rude.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Eric

Yes

8/10

Excellent

16 Jun 2026

Paul

clean, friendly, good breakfast.

Family

8/10

Excellent

15 Jun 2026

Stacy R Cornwell

The staff was very accommodating and friendly

Self

6/10

Pleasant

14 Jun 2026

Jodi

Rooms/common areas are not the cleanest. Check in was easy and efficient. Our particular room was very damp/“mildewy”smelling.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Clinton

Very clean, good location , good breakfast, and friendly staff.

Partner

6/10

Pleasant

14 Jun 2026

Nealcheng

The older front staff was kind and responsive to our service.

Partner

4/10

Poor

14 Jun 2026

Heather

the hotel wasn't helpful at all. the room. had a broken fridge. got switched to another room that smelt horrible and had a broken sink pipe which water leaked all over there were no towels in the room. and the place was a complete maze .... the breakfast was not a buffet like mentioned but more of a low end snack bar with the potatoes being hard/not cooked all the way

Friends_and_family Family

8/10

Excellent

13 Jun 2026

carolyn

The gym was great. The breakfast was ok (nothing great). The staff were helpful and the place was clean.

Pet

8/10

Excellent

13 Jun 2026

stanley

I liked the room and its location to the exit and lobby.
The staff were very nice