Name: Mercure Paris Pigalle Sacre coeur
Address: 21 Boulevard De Clichy, 21, Paris, 75009, FR

10/10

Exceptional

25 Jul 2026

Carl

Very welcoming staff who explained well even with slight language barrier.
Rooms were clean and ideal for family of 3.
Breakfast was just right to set us up for the day.
Just consider that this hotel is situated in an area of adult shops etc. Something we did not realise before booking. This did not hinder the stay as we were out most of the days and right next to a metro station.

8/10

Excellent

07 Jun 2026

Jonathan

Staff were very helpful.

Partner

10/10

Exceptional

17 May 2026

Karen

Bel accueil. Personnel agréable et souriant, idéalement situé très très près du métro Pigalle.

Partner

8/10

Excellent

17 Apr 2026

Jan

Bit shocked the air conditioning in April only heats the room. With outside temperatures 29oC and a room in full sun a bit of air conditioning would come in handy. Was told the temperature was expected to drop in a few days!

Partner

6/10

Pleasant

26 Jan 2026

Julie

Staff were great, nice and friendly! The bed was big and comfortable and the fridge in the room was a bonus. The bathroom was OK but the shower temperature was very temperamental, would go hot and cold without touching. For this reason I wasn’t able to have a shower to wash my hair as too uncomfortable to get cold in Jan, hence the 3 stars.

Partner

10/10

Exceptional

06 Jan 2026

Kimberly

clean room, convenient location

8/10

Excellent

03 Nov 2025

Nick

Clean and pleasant and very quiet

Leisure Partner

10/10

Exceptional

05 Oct 2025

Judy

Close to everything! Chef is incredibly talented all pastry, crepes, compost, desserts, pudding, vegetables, egg… you get the drift. Fantastic front desk staff friendly and helpful. Note there is no shuttle to/from airport. They will however reserve a cab for trip to the airport. The bed is really hard and the pillows suck. Still loved it though.

Leisure Partner

10/10

Exceptional

22 Sep 2025

victor

Proximity To All shops and other Arris.

Proximity to all amenities, shops, and peaceful area. Though I didn’t book any breakfast but close to so many shops and restaurants you will fine varieties

Partner

6/10

Pleasant

25 Jul 2025

Anthony

Staff was extremely helpful and friendly. Walking distance to great attractions, metro, cafe's, and dining. But surrounded by sex shops and adult entertainment shows

Leisure Family_with_children

10/10

Exceptional

25 Jul 2025

Jeffrey

The Mercure Paris 9 Pigalle Sacre-Coeur was a winderful hotel and experience. The staff was courteous, kind, professional, and helpful. The property was excellent with amazing views. The two rooms were perfect for my family of five. The only surprise for us were the number of adult stores and gentlemens clubs on the same street.We never felt unsafe, but it was awkward with kids. This is a great hotel!

10/10

Exceptional

12 May 2025

Debbie

Glasgow to Parie

Very friendly and accommodating staff. It was our daughter's birthday and they left a printed note and a lovely selection of macarons for her on her birthday ❤️. Very clean Hotel and breakfast had a nice selection (continental & cooked) of options available.

Friends_and_family Family

10/10

Exceptional

26 Jan 2025

Marjory

Great stay

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Lucia De Los Angeles

Thank you!!

Leisure Partner

10/10

Exceptional

28 Sep 2024

Kimberly

Clean and comfortable. Good location.

Leisure Family

10/10

Exceptional

26 Aug 2024

Wincy Moira

I like to give a shout out to the Mercure receptionist, Elizabeth for her excellent service! She is able to understand our needs (as her English is good) and always have a smile on her face.
She makes our stay here so delightful.

Partner

10/10

Exceptional

24 Aug 2024

Oscar mauricio

Property is close to a lot good places walking distance, restaurants etc hotel is really clean. Nice people, also close to moline Rouge Paris

10/10

Exceptional

18 Aug 2024

Garland

Thought the reception staff, especially Veronique gave excellent service and advice

Leisure Family

8/10

Excellent

18 Aug 2024

Francesca

The hotel is centrally located in Montmartre across from the Subway. Lots of great dining options nearby. The staff was great! They checked us in early and gave me the Balcony room! If you want an affordable, nice, air conditioned place to stay in Paris, this is it.

Leisure Friends

6/10

Pleasant

11 May 2024

Suzanne

Compact room

I booked a superior room hoping for an upgraded room from a standard classic room. The room was small and had no view. It was quite disappointing unfortunately. You had to squeeze past the bed to get to the other side of the room.

I wish I had upgraded to a privileged room.

The bed was large and comfortable and the shower hot. Service from the staff was good.

We didn’t have breakfast booked so can’t comment on that.

Perfect location for the Moulin Rouge and Monmartre but you are smack bang in the middle of the red light district. (So maybe not appropriate for children)

Partner

10/10

Exceptional

25 Feb 2024

Marko

Pleasant stay

Very pleasant hotel and room. Clean and with a nice view. Most of the French have difficulty with English and so do the staff, but we managed to get along. During breakfast, the hotel should provide a little more staff, one person is not enough to take care of everything. Could be a more diverse choice at breakfast

Friends_and_family Friends

10/10

Exceptional

12 Oct 2023

Charlotte

This was a good hotel in the Pigalle area, very close to the metro and Moulin Rouge.

Leisure Partner

10/10

Exceptional

25 Jul 2023

gary

Reception staff were always friendly and willing to help.

Leisure Partner

6/10

Pleasant

12 Jun 2023

Hande

Sadly this hotel has three things working against it: 1) the staff hardly speak English and when you do have an issue they may speak to you loudly while other people are around. I often couldn't get across what we needed, etc 2) it's severely understaffed. There was only a receptioninst in the evenings who often didn't have access to stuff from the cleaning room, like hangers, etc. This is across the whole hotel. One employee. 3) It's in the middle of a dirty sex district. We came with a 5 year old and I kept having to divert her attention from the two window displays on either side of the entrance which featured lingerie and sex toys.

Leisure Family

8/10

Excellent

07 Jun 2023

Mary

Staff helpful, good breakfast. Room sold as superior but bathroom was tiny with a door which could hardly offer privacy!

Leisure Partner

8/10

Excellent

27 Apr 2023

Heidi

It was ok.

Looks small on outside but the rooms are a good size.
Could not get ac to turn on. The showers don't have doors so water was all over the floor.
Room service came in and did some cleaning even though we asked them not to come in. Not cool.
But the breakfast buffet was great!

Friends_and_family Family

8/10

Excellent

17 Apr 2023

sarah

Very well situated for all the amenities in Pigalle yet really quiet and comfortable room.

Leisure Friends

10/10

Exceptional

10 Mar 2023

Sandro

Friendly , professional and amazing . Thank you

Leisure Partner

8/10

Excellent

16 Feb 2023

Erato

Firstly, I would like to thank the staff at the hotel who were always polite and made us feel welcomed. The facilities of the hotel were average. The room we stayed in was clean but slightly smaller than expected. As the hotel is situated on the main road, there was noise pollution and anti-social behaviour coming from the street all night long. We were not able to do anything about this. There are loads of things to do near the area; there are loads of bakeries, restaurants and the Moulin Rouge is located 3-4minutes walking distance from the hotel. My favourite street was Rue des Martyrs which also would lead you to Montmartre and eventually to Sacre Coeur. Overall, we were happy with our stay.

Leisure Family

8/10

Excellent

12 Oct 2022

Carlos

El hotel está ubicado en una zona de vida nocturna a una cuadra del Moulin Rouge, otros cabarets, cines y tiendas para adultos… hay restaurantes alrededor. Es fácil movilizarse la estación del metro que prácticamente te lleva a todos lados está literal en la esquina a pocos metros. Mi habitación está bien de tamaño, la caja fuerte no servia, la puerta del baño se trababa y la ducha no tenía puerta o cortina… cada vez que nos bañábamos se hacía una piscina el baño (todo un desastre) lo que podía causar una caída por un resbalón. De ahí la atención del hotel muy bien, la gente atenta, el desayuno muy bien, las instalaciones lo justo y suficiente para cumplir el objetivo de hospedarse.

Leisure Partner

10/10

Exceptional

21 Sep 2022

Joan

Didn’t realize the neighborhood it was located in.

Leisure Self

10/10

Exceptional

21 Sep 2022

Dennis

Staff was just outstanding in every way…location not for everyone but it was just fine…………….

Leisure Partner

10/10

Exceptional

29 Jun 2022

william

Staff were courteous and well mannered.rooms were cleaned regularly.

Leisure Partner

8/10

Excellent

28 Jun 2022

Ewen

Great location and cracking area

Considering its central location in Paris and good standard of accommodation, this hotel is good value, probably the best I have experienced in Paris. Across the road from a Metro station giving access to anywhere in the city, with a very convenient mini market next door and easy walking distance of the Sacre Coeur area, in a bustling area of town, we enjoyed our stay. Also just 10 euros for a taxi from Gare du Nord. The rooms are small but space is always at a premium in Paris. The bed is comfortable, the shower is good and the room has a mini bar that although not stocked is very handy for milk, beer, wine etc bought from the mini market. The room overlooks the Boulevard de Clichy which is lively but the sound proofing on the wondows is good. The area is of course full of sex shops and establishments but they caused no problems to us and the huge cemetery at Montmartre where many of France's great and good are interred,on the other side of the Moulin Rouge, is worth a visit. But the area around Sacre Coeur is the best area to enjoy, with some lovely bistros, magnificent architecture and superb views across the city. I'll be booking this hotel next time I go to Paris

Partner

10/10

Exceptional

08 Jan 2022

Mehryar

Great choice, staff, location , very clean, highly recommend,

Leisure Family

10/10

Exceptional

05 Jan 2022

EYAD

The property is in the middle of all the restaurants, cafes, convenience stores, and pharmacies. The metro is right across the street. The hotel staff is very friendly and helpful. Room is a bit tight and so luggage space was a challenge. You only get one small bottle of water as complimentary for a week-long stay which was disappointing

Leisure Partner

10/10

Exceptional

03 Nov 2021

Verified traveler

Great Hotel

Our stay was amazing and the location was great. Staff were very friendly and helpful and the hotel itself was super clean and comfortable. It was also close to so many bars, cafes and restaurants and also close to Monmartre so was super nice.

All in all a great stay!

Partner

10/10

Exceptional

09 Mar 2020

Aleksandra

:)

Very good very nice :)

Partner

8/10

Excellent

08 Jan 2020

Bruce

Great location

Check in was really slow but friendly and beds were hard. Location was great and the hotel was a good base.

Friends_and_family Friends

8/10

Excellent

06 Nov 2019

Jason

Great hotel, sketchy area for tourists.

The hotel itself was wonderful. Guests looking in this area need to be aware that this is a hot spot for pickpockets and thieves. It’s a very young rowdy area at night with a lot of tourists through out the day. Not the hotels fault, obviously. But staying in this area, you should be well aware of this.

Partner

10/10

Exceptional

05 Nov 2019

Brown

Excellent stay. Staff was extremely accommodating and helpful. Location is convenient to great sites

Leisure Partner

10/10

Exceptional

31 Oct 2019

Julian

We like the location. Just on front to the metro and in the heart of Montmartre.

Leisure Partner

10/10

Exceptional

19 Oct 2019

Hilary

Very clean and comfortable hotel and central for lots of the sights. Would definitely stay there again.

Partner

2/10

Poor

17 Oct 2019

Verified traveler

The size of the room was very small. We felt ripped off . There was a picture of the room with the balcony that did not correspond to reality .
I wouldn’t sell this like a 4 star hotel ever !! This is very cheeky , Expedia wouldn’t do this !

Business Family

10/10

Exceptional

13 Oct 2019

Fernando

One night in Paris

Hotel staff were extremly helpful and considerate to our needs. The location was very traveler friendly and exciting with things to see and do. For a second time visitor to France definitely a better location to stay and have alot of fun. The area has alot offer being close to metro and things to see and do. We will return to see Mouli Rogue but purchase tickets in advance. The Basilica is a definite sight to see.

Partner

6/10

Pleasant

05 Oct 2019

Cheryl F

Great location for the concert at La Cigale and loved walking to Sacre Coeur!

Friends_and_family Friends

10/10

Exceptional

03 Oct 2019

Verified traveler

We were upgraded for free! Great location in Montmarte region, staff was very friendly!

Leisure Partner

10/10

Exceptional

02 Oct 2019

Dirk

Didn't care for the Do Not Disturb sign being interpreted as knock on the door and ask if I want the room serviced both days I had the sign out but otherwise on complaints.

Leisure Self

2/10

Poor

02 Oct 2019

Verified traveler

The staff was rude. There was no blow dryer in my room I asked the staff twice about it. Both insisted on coming to my room to look. They finally gave me a blow dryer and when plugged in blew the lights. When I told them the dryer was not working when I plugged it in the staff member plugged it in a socket down stairs and when it switched on he blew it in my face.

Leisure Family

8/10

Excellent

16 Sep 2019

Verified traveler

Comfy stay, friendly & welcoming staff, great distance from metro and bus stations as well as everything else. Services are all around the hotel. Very creepy neighborhood and disturbing scenes, I felt uncomfortable walking around.

Leisure Family

8/10

Excellent

12 Sep 2019

Myrna

Nice little place to stay, close to metro and several restaurants & cafes !

Leisure Partner

6/10

Pleasant

31 Aug 2019

David

Tiny room, and check the area is suitable for you

The first thing that strikes you about the hotel is it’s location. It’s in the Pigalle area of Paris and, if you’re not aware of this, the sheer number of sex shops and x rated shows around may be off putting. Perhaps this is just a prudish English thing though.
The room we were given is quite possibly the smallest hotel room we have ever stayed in. It is possible to pay for an upgrade so we wouldn’t have had to shuffle sideways to move around the bed.
The hotel was clean, the staff very friendly, and the location was close to the Moulin Rouge, Montmartre, and the Sacre Coeur. If the room was bigger, we wouldn’t hesitate to recommend this hotel (assuming being on a street with numerous unthreatening sex-related businesses doesn’t bother you).

Partner

10/10

Exceptional

24 Aug 2019

Chantel

Pleasantly surprised

Awesome welcome, helpful at check in and through out our stay. Room and bathroom both clean and modern. The photos are a good and accurate representation of the hotel. The beds were a little over firm for my liking which wasn’t ideal as that was the main point of booking a nights stay, nothing a few mattress toppers wouldn’t sort out. Great job guys!

Friends_and_family Family

10/10

Exceptional

23 Aug 2019

Verified traveler

Small and modern. Our room was tight but comfortable. The breakfast was great for such a small hotel in comparison to the other places on our vacation. Everything was handled efficiently. This place was perfect for a few days stay.

Leisure Friends

8/10

Excellent

04 Aug 2019

Verified traveler

Everything is fine except staff training.

Not sure if it is because of France or other reason, 4 star Hotel didn't provide tooth brush and tooth paste until we ask for. And there is no coffee pack inside our room, when we approach on deck, we were literally told by deck that maybe we are not SPECIAL enough to have it instead of give us coffee pack 😂. But when we reach our room after talk, the housekeeping put the coffee pack already. I believe the first day is just missed out, not that we are not special enough just like what he say. It is minor thing but it shown that the training on 4 star hotel is not sufficient. Although it could be language translate issue, but didn't feel happy about it. For environment cleanliness location wise, it is great. But it is for particular staff, other staff is friendly.

Partner

8/10

Excellent

21 Jul 2019

Howie

Hotel in Montmartre

The hotel is in the Monntmartre area of Pars and the metro is across the street. There are many restaurants in the area along with the sex shops. Be careful taking a shower as there is no retaining wall so water gets over the floor. There is a nice breakfast served and friendly personnel.

Partner

4/10

Poor

08 Jul 2019

INDROUTIE

Uncomfortable Stay

The room was very small, no room to move around, the shower door leaks water, no bar soap, requested an iron was told none is available it was given to the rest of the guests, the hotel was just painted the smell was high, I couldn’t sleep had to take my asthma medication, no closet in the room, too expensive for a tiny room, very uncomfortable, the location is good if you like a busy street, it’s open all night, would not recommend this Hotel

Family

10/10

Exceptional

17 May 2019

Ryan

Besides being in the middle of sex city, it was a great location to access food and the metro. Staff was friendly and room was comfortable. However, no bathroom exhaust fan and no shower curtain made showering difficult because of the water spillage.

Partner

10/10

Exceptional

17 May 2019

JOSE

Good hotel

Great location across the road from a metro line. Super close to Sacre Coeur and Moulin Rouge and walking distance to Louvre. Cute little room we stayed in.

Family

10/10

Exceptional

12 May 2019

Spahr

Beautiful room, Great Price and location!

We chose Pigalle because of it's convenient central location, and the Mercure Hotel 9 was a perfect stay for the weekend. Plenty of amenities, a spacious room with a large walk-in shower and bathroom. Clean place, polite and helpful staff. Great location right across from the Pigalle Metro stop, blocks from Gare Du Nord train station and Sacre Cour. Nutralia organic grocery, post office and many great restaurants within 2 blocks. Don't be put off by the \"red light district\" stigma, unless you're particularly conservative, as there are many racy establishments in this neighborhood including the famous Moulin Rouge. The neighborhood felt safe for this non-French-speaking American, even late at night.

Partner

8/10

Excellent

05 May 2019

Verified traveler

The property was just minutes from the Moulin Rouge. The hotel was extremely clean but the area wasn’t. Very touristy & lots of pickpockets in the area. We could see the Sacré Couer from our room which was absolutely incredible.

Leisure Partner

6/10

Pleasant

28 Apr 2019

Verified traveler

Stay at Mercury Pigalle in Paris

Room was clean though it was a bit small. The window facing the street allows the street noise in room and we could hear the noise until early morning (3:00 am). The bathroom had a curtain that allowed water to spill/splash all over. The location of the hotel is less then ideal for a family stay.

Family

2/10

Poor

25 Apr 2019

Verified traveler

The bed is made for fat people but it was quite difficult to enter inside the shower even if i m thin...

Business Self

8/10

Excellent

18 Apr 2019

Verified traveler

Tiny toilet and room space but is ok for a single person.

Friends_and_family Family

10/10

Exceptional

18 Apr 2019

Olivia

A day before the trip I google mapped the hotel and to my surprise saw that there were a lot of adult shops surrounding the hotel, this did worry me that the area we were staying in was going to be dodgy but I have to say we had a fantastic time. The area was perfectly safe we had no problems and the hotel was fantastic. Super clean, incredibly spacious considering, everything was modern and good quality.

Cannot fault the hotel at all!

The only thing Id say is that we were on floor 1 on the front and it was a-bit noisy at night due to the surrounding bars but I had ear plugs and it didn't cause a problem for me sleeping.

Would recommend.

Leisure Family

2/10

Poor

01 Apr 2019

Verified traveler

Due to Eurostar strikes I was advised not to travel at the weekend. When contacting the hotel to advise of the situation they were very unhelpful and would not amend my reservation due to the rules of the booking. While i understand bookings have regulations i feel some flexability could have been given due to a situation out of my control.

Leisure Family

8/10

Excellent

19 Dec 2018

Verified traveler

A couple of days before I checked in the hotel, I messaged the hotel to request a late check out time. The hotel staff (Veronique) was responsive and assured that they have taken note of my request. Unfortunately, it seems that the request note was not communicated to the rest of the hotel staff or it was a case of failure from the hotel staff on duty that day to note the late check out request. The service could be improved if the staff had taken initiative before the guests checked in as well as the day of checking out. We felt sorry for the cleaning lady who was told to clean up the room when we were supposed to have the late check out.

8/10

Excellent

05 Nov 2018

Bob

Although the hotel and rooms are rather small, our stay was excellent. The staff are friendly, helpful and english speaking. If you want to experience Paris like the locals, this is a great location! It is one block from the train station and close to lots of shopping, cafes and entertainment. We walked to most everything and took the trains to the rest. Don't be misled by reviews, and guided into a tourist location or hotel, you will be disappointed. Pigelle is an excellent area for great food, shopping and entertainment. We had so much fun we barely slept, and made great friends, had amazing food, and seen most everything in our six days. We will certainly be back to Paris!

10/10

Exceptional

05 Nov 2018

Deborah

Lovely staff
Clean and comfy
Great bars and food places close by and easy to find from metro
Check out dirty dick for a yummy cocktail and cafe marlette for yummy brunch. Bouillon pigalle is tasty fast French food on a budget with fun waiters :)

Partner

10/10

Exceptional

29 Oct 2018

John

Well managed hotel in a dodgy part of town

The staff, service, cleanliness, reception are all top notch, as expected from a Mercure location.

Partner

10/10

Exceptional

11 Sep 2018

L

Nice hotel in a good location so long as you don't mind being by the busy road, it was quiet with the window/door closed and thankfully this wasn't the kind of hotel that feels infernally hot at all times. Bed was very comfortable, the room was on the small side, but big enough, lacking a little shelf or drawer storage but no big deal. One of the lights was out in the bathroom which made it a little dark but only a minor quibble. Overall, very happy!

10/10

Exceptional

24 Jun 2018

Christopher

Good location, easy to access

Room was nice and clean, it was small but we were aware of this and fully accepted it. Nicely lit through the terrace windows. The staff were extremely nice and helpful. Right next to Pigalle station so getting around was really easy and a short walk to Sacre Coeur Basilica.

6/10

Pleasant

23 Jun 2018

Spiderman

Very small rooms and unfriendly evening front desk staff.

8/10

Excellent

11 Jun 2018

Verified traveler

Amazing stay. Hey

Excellent hotel and amazing location. Good breakfast. Shahid who served breakfast was very good and gave personal attention. That said, there was a receptionist by the name Able or Abel. He was not helpful at all and lied to us saying there is train strike. We believe he did that for us to take a taxi and he could get some cut from it. Also he was rude, crude and manner less. If I owned the hotel I would think twice about having him work for me.

Family

6/10

Pleasant

03 Jun 2018

Verified traveler

A great location near Montmartre. A very small room and shower room

4/10

Poor

31 May 2018

Jakobus

Meh, would be better if the staff actually cared.

Staff very rude. Absolutely unwilling to resolve any complaints and downright dishonest. Rooms are nice, but the housekeeping was poor. Bathroom layout really uncomfortable. The location is great for public transport, be aware of the adult shops in the area of travelling with kids. The Aircon is really good, beds a little harder compared to other paris hotels (😬).

Whilst waiting to complain to front staff about a laundry issue, hear another two guest complain about break-ins to their rooms with absolutely zero interest from front desk staff. Took three follow ups with staff to find our laundry, and then woke up at midnight by unecessary phone call from staff.

Family

2/10

Poor

28 May 2018

Verified traveler

I know it was in Pigalle but with a sex shop one side and a strip joint the other it wasn’t what we had hoped for in Paris. The room was also so small we couldn’t open a bag in it to unpack. We simply walked up saw the room and the combination of the two made us RE-book. The hotel declined to refund any of the 4 nights stay even though we didn’t stay for any of the nights.

10/10

Exceptional

12 May 2018

lisa

Great location, modern quaint hotel

This hotel is exactly as pictured. It is clean, bright and new, and the rooms are smartly designed and decorated. They are small (which is normal for Paris), we requested an upgraded Queen room. It was still small, but on a higher floor with an adorable terrace. There are plugs for a USB cord which made it very easy to plug in and charge your phone. Bathrobes, slippers, and the rainfall shower head were also nice features. The hotel is right across the street from the Pigalle metro stop and there are tons of restaurants and shops within walking distance. Yes, there are sex shops, so I wouldn’t recommend this area for families, but aside from a few shops on the main road, everything else is normal. Sacre Ceour is a 10min walk, and we easily explored beautiful Montmartre on foot. Perfect location, very cute hotel. Pastries and coffee for breakfast in the lobby was also a nice touch; staff was friendly and accommodating. We liked Mercure a lot and would recommend it.

6/10

Pleasant

08 May 2018

Verified traveler

Room too small

Room size is super small. Cannot believe the size when I enter the room. Not even got the room for my luggages

10/10

Exceptional

22 Mar 2018

Verified traveler

Very central hotel

Stayed for 3 nights. Excellent location very close to the Metro. Lots of café’s and restaurants nearby. Hotel staff very helpful and hotel clean and modern. Room a little small but ok for a short break. Would definitely use again

10/10

Exceptional

15 Mar 2018

Verified traveler

Overall was great, but there's this one staff.....

We were customers at this hotel for four nights during Feb. 28 - March. 4.
When we first checked-in, the reception lady was really nice and told us that the desk beside the reception desk has free marshmallow, croissant, and water for us to eat whenever we want. On March 1st, about 10:30pm, we went back to the hotel. We went to sit on the desk with the water and food, and the reception guy there rudely questioned us several times about our room number, we answered him our room number several times. But he still insisted that we cannot stay at the table and rudely ask us to leave immediately! We were just really tired the whole day and finally got back to the hotel to get some water before we were going upstairs to our room, but the reception guy lets us feel like we were some stranger or even some homeless guy that just walked into the hotel for no reason. But we lived there for 4 nights and paid in full, we did not owe anything to the guy. I don't understand why he acts that way and being that rude to us. It makes me feel really uncomfortable.
But, excluding the staff that I mentioned above, we met about over a dozen staffs there, all of them were really nice to us, no doubts about that. The hotel, the room, location, A/C, heater, shower, everything was really great! I would definitely consider staying there again, just hope NEVER to see that one staff ever again.

Partner

8/10

Excellent

13 Mar 2018

Verified traveler

Wonderful staff and location

After you get comfortable with the area, it’s a great little hotel and the staff is wonderful! We never felt unsafe at any time and it was quiet and well located by the metro. And, as an added bonus, the money changing places on the street have excellent rates!!!!!

8/10

Excellent

23 Feb 2018

Verified traveler

Cute hotel, great location

The hotel is cute and clean, the rooms are super small and the shower doesn't have a door so the floor gets wet everytime you take a shower. The avenue where the hotel is located is busy and surrounded by sex shops. If you are looking for a cute and clean hotel located near the metro and walking distance to many attractions, this is it. Be aware of your surroundings when walking in the area at night.

Partner

10/10

Exceptional

16 Feb 2018

lucyna lubinska

Nice clean quiet hotel and really affordable

This was my first time in Paris and I choosen hotel randomly ,because I didn't have experience about it ,also we decided to spent the Valentine’sDay with my husband over there ,so I needed something no expensive and close to the center ,and Mercury Hotel met my expectations , also the staff was super helpulf , professional ,friendly and well spoken english which was important for me as me and my hunby do not know french , the room was cozy clean and really quiet regards Lucyna Lubinska

4/10

Poor

07 Feb 2018

Roy

Ok decent location. Great for montmartre

Overall good location but one of the desk staff was quite rude and asked for 15 euros tax when the booking was all inclusive

Partner

4/10

Poor

22 Jan 2018

Jake

Disappointed

We arrived to the hotel at pigalle after flying to Paris in which the hotel was good enough to keep our bags until check in whilst we started to explore.

Once we came back at the check In time of 1500 we were told that our room was still not ready and was told to wait. We waited in reception for 1 HR 30 minutes until our room was ready.

Once getting into the room although it was furnished in a modern fashion the room was too small with no room to get ready or even accommodate for storage for clothes.

As we were celebrating a birthday we requested a few glasses for bought champagne. The hotel refused to provide any glasses in which we had to use cardboard cups provided in the room.

The best mattress was extremely uncomfortable. We woke up every morning with bad backs and necks, it would of been more comfortable to lay on the floor.

Although the hotel is modern clean and tidy, it lacks many things that make your stay comfortable and enjoyable.

10/10

Exceptional

01 Jan 2018

Bradley

Fantastic

Brilliant stay!! Staff friendly and the rooms was clean and comfortable.

Family

8/10

Excellent

02 Dec 2017

Verified traveler

Good location!!

The overall stay was really pleasant. Staff are cery friendly. Only thing is they charged me 6 times of preauthorisation for 4 rooms which I still have not come back to my account. They said they released it and bank says they are holding it. Going through a viscious cycle.

Family

10/10

Exceptional

27 Nov 2017

Sumit kumar

It was worst stay in the hotel as hotel staff was not at all friendly and does not understand your basic requirement. i asked for plates and spoon on the very first day of my stay as my wife is pure vegetarian.So we wanted to eat in the hotel room but to my shock hotel staff said we don't have plates. Simply sorry. I booked this hotel after seeing 4 star rating but according to me it a no-star hotel at all.

Partner

6/10

Pleasant

28 Oct 2017

Sam

close to the centre.

some of staff is not helpful, bath room door has needed repair and staff shoud be helpful.

10/10

Exceptional

24 Oct 2017

Lei

Valuable to stay

Great location, 3 mins walk from the station. The room is quite small, but it is very clean.
The staff is very friendly and recommended very good restaurant.

Partner

6/10

Pleasant

13 Sep 2017

Verified traveler

Disappointing Overnight

Hotel was clean, great location, with decent breakfast, small room. Was extremely disappointed in their guest services. Requested directions emailed to me while I was traveling, after learning that they only arrange airport dropoff and not pickup. Called twice, first representative wouldn't listen, only wanted to talk and then told me he was \"too busy\", finally agreed to email men after finally shutting up enough for me to explain the request fully - never received an email. Second person, took forever to even pull up my reservation, couldn't spell for some reason, finally understood the request, said no problem - also never received an email. Of course at that point, with my time and money wasted on long distance phone calls, I figured it out myself. For the price of the hotel this should never have happened, I've gotten better customer service from youth hostels, let alone a \"4*\" hotel.

8/10

Excellent

26 Aug 2017

Verified traveler

good location, nice boutique hotel

had a great experience. the room was clean, staff was friendly, breakfasts were great, location was good, close to Sacre Coeur and overall very active area, altho there are a number of adult shops nearby so not a good idea for a family stay. Overall we had a great experience, would definitely recommend.

6/10

Pleasant

11 Aug 2017

Iris

Would not go back.

the wifi here is really slow and poor, which is surprising since this is 2017... its also on a sketchy road, multiple adult stores along the road. however there arent many sketchy people on the streets, at least not in the day/evening but possibly at night. its very close to the metro (pigalle station), however be careful because there are young kids (15-16 yrs old?) who pretend to be metro attendants that help you, but are actually pickpockets. the rooms are fairly clean but they havent given water for the past two days, only the first day we got here. when i asked the reception for water, she told me \"relax its just water\" and kept repeating (sarcastically) \"heres your water\"... theres one receptionist lady whos here in the daytime whos really nice, but the rest are average/below average. we got one room with a double bed and another with two twin beds, and they are very small and barely have space to walk. the shower doesnt have a door so the water can easily go all over the floor which is so counterproductive... the rooms dont have a good view, and on a weekend night you can hear all of the people at the restaurant downstairs talking. the pillows arent that comfortable, also found some sand or something in the bed that scratched my elbow and it started bleeding... overall would not come back and would not recommend it.

Family

8/10

Excellent

03 Aug 2017

Garth

Affordable near Moulin Rouge

The staff were friendly and helpful. The room was small by North American standard however had everything you need. Less the a block from Metro station. I recommend it without hesitation

Partner

10/10

Exceptional

25 Jul 2017

Marie

Convenient, nice, and clean.

Superb staff welcomed us to the hotel and offered to help with our stay. Tips and suggestions were very helpful. Comfortable bed and powerful shower. Great location near Montmartre. Will stay there again!

8/10

Excellent

14 Jul 2017

Terrence

3 nights in Paris

small room but in a good location to get to Montmarte, Moulin Rouge (walking) and Eiffel Tover, Louvre etc (metro underground)

Partner

10/10

Exceptional

12 Jun 2017

Verified traveler

Very convenient for Montmartre access however it´s completely surrounded by ´Adult´ X shops so not a ideal place if you go on Family Holidays or if you are travelling with kids.
Aside of this, everything else is good, accessible to the metro station, good and clean rooms.

Partner

8/10

Excellent

06 Jun 2017

Verified traveler

Good.

Great area, but surprising when we first got there because it's in the \"ref light\" area. Not red light like other cities- still very safe and located near a lot. Room a bit small but had everything we needed and staff was very friendly.

Partner

8/10

Excellent

26 May 2017

Raymond

Paris Pigalle

The surrounding area was not great

Partner