Name: Twin Peaks Lakeside Inn
Address: Lake Tce 76-80, 76-80, Taupo, NZ

8/10

Excellent

19 Jul 2026

Michelle

Super comfy beds, good parking, and in nice location

Self

10/10

Exceptional

14 Jul 2026

Gavin

Spacious clean friendly staff. ample good parking.

Family_with_children

6/10

Pleasant

11 Jul 2026

Debbie

Great budget option for one night stay. Lovely view of the lake (though not in the morning, when there was condensation).

Family_with_children

4/10

Poor

07 Jul 2026

Ann and Paul

We have stayed here many times but this time we are strongly of the opinion of not returning. We couldn't sleep a wink as the King size bed was just awful, both with sore backs after the night, felt like a water bed in a high swell. Too very soft, felt every turn and very uncomfortable.
We paid good money to stay here and felt very let down.

Partner

10/10

Exceptional

25 Jun 2026

Peter

This was nice room in a nice location!

Partner

10/10

Exceptional

07 Jun 2026

Glenn

Great restaurant bar onsite
Great service

Business

6/10

Pleasant

04 Jun 2026

Trish

It was okay for a short overnight stay while travelling,

Partner

6/10

Pleasant

03 Jun 2026

Chris

Getting a bit tired but ok

Partner

2/10

Poor

01 Jun 2026

DanDan

A nightmare indeed!!! The most aggressive, disgraceful and rude ‘host’ in the world. He simply just lost his mind and got mad shouting at me to leave the property just because I showed him the car was not parked properly and that made it difficult for others to park. He even made up things to the police officer after being extremely rude to the guest first himself. Sure, you did this because I am just an Asian mother with my daughter there..You think no one knows the truth and what you did? Shame on you! People living in New Zealand are generally friendly and kind. Your behavior makes this world more complicated and hard to build trust.
Room was smelly and dirty.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Sarah

Okay if you need to sleep for a night. Nothing fancy. Bathroom wasn't clean had pink slime on the shower door. Bathroom could use a good clean with bleach.

Family_with_children

8/10

Excellent

30 May 2026

Andrew

The restaurant and bar was great

Partner

8/10

Excellent

30 Apr 2026

Pare

Room nice and clean, close to the lake front and town centre. Everything close in distance.

Family

10/10

Exceptional

28 Apr 2026

Thomas

Everything was perfect

Partner

6/10

Pleasant

26 Apr 2026

Damian

Parking not close to room luckily the weather was good would be a pain if it was raining

Family_with_children

6/10

Pleasant

17 Apr 2026

Matthew

The motel is well located, with good parking. The room was fine, however the cleanliness isn’t good. They clean around everything, not under things, into corners etc. there was no room service. I’d call it budget accommodation at best.

Friends

8/10

Excellent

14 Apr 2026

Ricky

We made a very late booking ,the office guy was acocomodating and helpfull.
Great location, nice and clean.

Friends

10/10

Exceptional

12 Apr 2026

Belinda

This property is handy to city, bar on door step. Friendly, helpful staff.

6/10

Pleasant

09 Apr 2026

Karin

Room was ‘tired’, could do with a refresh. The rubbish bin had 2 sides, the side with a lid hadn’t been emptied. I had to call reception who sent up someone to fix the ranchslider door (only external entry) as it wouldn’t open. It had come off the rails and was ok once she’d fixed it.
Staff were friendly and helpful.

Self

8/10

Excellent

09 Apr 2026

Cayla

Yes

Partner

6/10

Pleasant

05 Apr 2026

Martin

Somewhat tired, pretty reasonable price. Good pub on-site which makes up for the rather soft, bouncy beds

8/10

Excellent

05 Apr 2026

Roger

Great location

Friends

8/10

Excellent

03 Apr 2026

Heather

A great position, close to amenities, fabulous view of the lake.

Partner

10/10

Exceptional

28 Mar 2026

hendrika

Convenient location, clean, very friendly staff.

6/10

Pleasant

28 Mar 2026

Elizabeth

The staff are very helpful. Twin Peaks is very dated. The carpet in our room was terrible and needed to be replaced. The room was very shabby. The only good thing is the pub next door for dining options.

Family

8/10

Excellent

21 Mar 2026

Barry

Great location very helpfull staff

8/10

Excellent

20 Mar 2026

Mark

Room needs a good clean, dust on light switches, light fixtures etc, established cobwebs in kitchen and bathroom and broken toilet roll holder and shower height adjuster. Great view, nice to get generous sized milk, good location, but room does need some maintenance.

Partner

6/10

Pleasant

14 Mar 2026

sue

Conveniently placed to town and right on lake front. My room was looking a little tired and the shower tray needs a good clean around the edges

Self

8/10

Excellent

13 Mar 2026

Jennifer

Good spot near shops restaurants and just across from lake. Clean and nice bed. Just a bit tired Only there overnight so didn’t need anything extra. Reception very helpful

6/10

Pleasant

10 Mar 2026

Lesley

Clean and tidy and convenient location. Only downside was the housekeeping was not done.

Partner

4/10

Poor

10 Mar 2026

Loring

No hot water for a shower-ran the water for 10 minutes!
Room was shabby-power outlets were dirty
Beds were comfortable and it was quiet.
Needs a real fresh up

Friends

8/10

Excellent

09 Mar 2026

Debbi

Great location for what we needed, room was warm on the cold days/nights. Only suggestion would be a bit more storage or shelving for clothing and toiletries for a 7 day stay.

Partner

10/10

Exceptional

08 Mar 2026

Steve

Friendly welcome

Family

10/10

Exceptional

28 Feb 2026

Nevan

Cool retro vibe and great place! Upstairs suite was perfect with the view and the outdoor seating.Close to all the restaurants and shops and art walk. Really nice place. Free laundry available was definitely a great bonus!

Partner

4/10

Poor

28 Feb 2026

Crosbie

We were expecting something a little bit classier and cleaner than what we found...
Also expected to see a view of the lake from the room as photos indicated that..
Very disappointed for the price we paid.

Friends_and_family Family

4/10

Poor

26 Feb 2026

Bruce

The shower wasn’t clean and empty shampoo and gel bottle still in the shower. Coffee/tea container was filthy, coffee spilt on bench so the feel of the place was not clean. Bed was ok but not made properly, no sheets were tucked in, just loose laid. Would not stay here again. The positive was that the restaurant at the front was great, lovely food and good friendly service but not the same owners as the motel.

Partner

10/10

Exceptional

25 Feb 2026

Neil

The room was spotless with everything you need in a self contained space. Staff lovely and helpful. Bonus is a great pub Nextdoor that will deliver food to you. Also right on the lake .

Partner

8/10

Excellent

22 Feb 2026

Melanie

Very convenient to town, Pub next door, lake across road, easy check in, beds are comfy. Its not a flashy motel but its all u need and always a pleasant stay. Ive stayed hwre quite alot over the years due to its position.

Partner

6/10

Pleasant

22 Feb 2026

Rachael

Staff were lovely. Room looked nice but needed a deeper clean, dust under bed, marks on walls and some of the bedding. No kitchenette sink so washing cups in bathroom sink. Ironing board but no iron. It wasn't terrible but just lacked attention to detail

Family

8/10

Excellent

21 Feb 2026

Megan

Room was clean. Staff friendly.

10/10

Exceptional

21 Feb 2026

Martin

Room was clean and tidy and the staff were wonderful.

Partner

6/10

Pleasant

19 Feb 2026

Susanne

Check in staff friendly and efficient. Bed was comfortable and clean. Room was grubby, mould on back of curtains, cobwebs in bathroom, carpet not well vacuumed. Skirting boards and unit in bathroom dirty. Furniture in room was old and tatty. Reception was not open at 7.30 am when we left so I was not able to discuss with staff.

8/10

Excellent

17 Feb 2026

Joan

Clean and staff helpful

Partner

8/10

Excellent

15 Feb 2026

Paul

was all good thanks

Leisure Friends

10/10

Exceptional

14 Feb 2026

Dion

Clean room, great facilities and staff, great location with a view of the lake while having a morning coffee

Leisure Partner

6/10

Pleasant

13 Feb 2026

Beverly and Graham

Room was in good condition, but some facilities overdue for a refit. Staff were very friendly and attentive.

Leisure Partner

4/10

Poor

13 Feb 2026

Catherine

Some milk for a cuppa and some soap to wash hands (there was only a small body wash) would be good. These are basics.There was mold in the bathroom and no shelf in the shower or bathroom, so either use the floor or toilet seat! Noisy at night from restaurant kitchen. It was clean.

Leisure Partner

4/10

Poor

11 Feb 2026

Tony

The room was tired, and was not seviced while we were there and for the last 18 hours of our stay we were without an adequate water supply due to inefficient water storage facilities. The police had to be called at 4am due to neighbours loud arguing and when we asked for some sort of compensation but was told we could receive a discount on the next stay.I was promised a phone call after the directors were informed but did not receive one. We would never again stay at Twin Peaks Taupo, even if you paid me.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Rosie

Friendly staff, room was very clean & 2minute walk to a restaurant & lake

8/10

Excellent

04 Feb 2026

Andrew G

We had a quick overnight stay as we were travelling south. The room was clean and well appointed. Plenty of hot water and the location close to the Jolly Good Fellows restaurant and bar was perfect for dinner. The staff were very engaging yet gave us a level of privacy.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Michael

Nice clean room, good location and nice bar/restaurant.
A pleasant stay.

10/10

Exceptional

29 Jan 2026

Debbie

Everythin was clean andcwell presented. Did have a small issue as my daughter who isv7 months pregnant could not come af last minute and could not get acrefund on her accomodatio. Do understand it was last minute.

Leisure Family

10/10

Exceptional

22 Jan 2026

Jinzhu

Clean room, nice staff, good facilities. The only thing is you can only take stairs to the second floor, so if you have big luggage, it will be a bit inconvenient.

Leisure Family

8/10

Excellent

21 Jan 2026

Amanda

Clean room, comfy bed

Partner

6/10

Pleasant

20 Jan 2026

Leigh

No hot water for a shower. Moved to another unit and although bigger was not as clean and well maintained

Leisure Partner

10/10

Exceptional

20 Jan 2026

caroline

absolutely 💯 clean
well presented
nice view
friendly staff

Leisure Friends

8/10

Excellent

19 Jan 2026

Michael

Clean, well presented and comfortable kitchen/living/sleeping area. Bathroom had also been modernised except for the shower which was in need or refreshment and shower mixer tap was difficult to set the water temperature. Restaurant/ bar on site was very convenient and convivial, with a great veiw of sunset over the lake.

Leisure Self

4/10

Poor

18 Jan 2026

Matthew

The bed had sand and grit in it

Business_and_leisure Partner

6/10

Pleasant

18 Jan 2026

Scott

The unit was very tired mould and cobwebs in the bathroom

Leisure Partner

2/10

Poor

17 Jan 2026

Jyotika

Amenities wasn’t what I saw in the pics and booked.
Room was not up to standard, dirty, old, bathroom was rundown, hot water tap wasn’t working properly. No parking near unit. Had to park far behind the building.
The unit shown on Expedia wasn’t exactly what was given to us.
Misleading ad.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Kylie

The room was clean, and the staff were very welcoming

Leisure Friends

8/10

Excellent

15 Jan 2026

vanessa

Ac was good, very out dated and we were double booked. I thought i had paid for the room only to find they charged me extra to move us .

8/10

Excellent

14 Jan 2026

Andrew

Rooms were clean & tidy
Comfy beds
Even tho close to a main road we didnt hear the road noise.
Amazing view of the lake and the mountains.

Friends_and_family Family

6/10

Pleasant

14 Jan 2026

CHARLOTTE

Yes, the kitchen was fully equipped with an electrical stove but cooking wasn’t allowed for some reason. Windows were too small for the bedroom so airflow wasn’t adequate for three people sleeping in there with the door shut. It was very hot and stuffy.

Friends_and_family Family

8/10

Excellent

13 Jan 2026

Shanell

Great value. Enjoyed my stay. Clean and comfortable. Nice hot water pressure. Great view and walking distance to town. Will stay again

Leisure Family

10/10

Exceptional

12 Jan 2026

Steph

Perfect place to stay, rooms were tidg

8/10

Excellent

12 Jan 2026

Sarah

Clean room. Warm and friendly hostess. Central location.

Leisure Family

6/10

Pleasant

11 Jan 2026

anita

Room was a lil run down, an needed a lil more cleaning. But everything we needed an beds wer comfy.

Leisure Family

6/10

Pleasant

10 Jan 2026

Douglas

For bed tv and AC needs. It was good, if ya get the extra room with 2 beds, no ac in there, but a window. Cleanliness, chips under the curtain. Wrappers under the bed.
Car parking is for the sedans and coupes.
Staff nice and helpful.

8/10

Excellent

09 Jan 2026

Helen

It was fine for the night …

Leisure Partner

10/10

Exceptional

08 Jan 2026

pete

room was very clean and tidy, shower had plenty of force. kettle toaster etc all good. receptionist was very welcoming. If your looking for flashy this is not for you but it is a very nice room with lake view straight out of the window/door.

Leisure

4/10

Poor

08 Jan 2026

Terence

Standard features eg shower way below what is “Normal”
This is a one stop never again.

Leisure Self

6/10

Pleasant

08 Jan 2026

Aby

goof

10/10

Exceptional

07 Jan 2026

Michelle

3 bedroom family unit upstairs had comfortable beds, huge bathroom with great water pressure. Good size lounge and small kitchen. Some views of the lake and easy access to the English pub at the front which was really lovely with amazing lake views.

Leisure Family

10/10

Exceptional

06 Jan 2026

Adele

We really enjoyed our stay - great shower, comfortable bed and were given a lovely welcome. Twin Peaks is in a very good location and great value for money.

6/10

Pleasant

06 Jan 2026

Martha

Hotel very old and place didn’t feel very clean. The location is great but wouldn’t harm the owners to do major refurbishment.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Craig

Great stay, right across the road from the lake, it made going for a swim super easy. It was an easy walk to town for a meal and a few pints and air conditioning in the room to cool the hot summer night.
We could have gone to the bar on site for a drink and food. It looked very nice but we wanted to see more of the town. We loved the upstairs room because of the view.

Leisure Partner

2/10

Poor

05 Jan 2026

Jean

Yes, the room was very dirty, the towels were badly folded, and the bathroom was really filthy. I'm not even sure if the room was cleaned, and it wasn't the room I paid $250 for on the website. I can't recommend anyone stay there.

Business_and_leisure Family_with_children

6/10

Pleasant

05 Jan 2026

Lisa

The lady at the front desk was very friendly but we were disappointed that our rubbish wasnt cleared as it was advertised that this would be done. We also needed to ask for more towels as we stayed 3 nights. Room was spacious and shower had good pressure and the spa bath was nice. Air conditioning was good.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Lucy

Very spacious room, great location, reception staff we’re very welcoming and freindly

Self

10/10

Exceptional

04 Jan 2026

Emma

I was met with the most lovely lady who then came out of the reception to show me our room and car park, she was so warm and welcoming, lovely lady !
Our room was beautifully finished and decorated and exceptionally clean, super comfortable bed and pillows.
Highly recommend.
We had just arrived from Napier on a rd trip seeing family. We we're a little disappointed with the motel there which was supposed to be a good quality one, so we're not so easily promoted to write a good review.
Thank you for our lovely experience here, most definitely will rebook when we return March.

Leisure Family

10/10

Exceptional

03 Jan 2026

wei

good location

Leisure Friends

8/10

Excellent

01 Jan 2026

philip

Loveky position by the lake.

Partner

8/10

Excellent

01 Jan 2026

Cindy

Very friendly and welcoming staff. Room had an abundance of coffees and teas. Soap,tissues and towels provided.
The floors probably needed to be mopped as the floors were very dirty. There was no toilet roll holder. Also no iron in the room.
There was no available parking but reception was kind enough to arrange an alternative spot.
Good location

Leisure Family

10/10

Exceptional

01 Jan 2026

Chandrashekhar

Clean rooms with good amenities

Leisure Family

6/10

Pleasant

01 Jan 2026

Steve

The good - The motel is in a great location close to the CBD. The room we had was clean and tidy.
The bad - I had made a booking for a room with 2 beds. When we checked in I was handed the keys for a room with just 1 bed. Not suitable for the 2 of us. I went back to reception to complain.

I was treated extremely rudely by the lady at reception. Who blamed me for doing a wrong booking and I had got the room I asked for. When I showed her the proof, that I had requested 2 beds on my receipt. She got very stroppy with me and said that was the room I was to take. She was raising her voice at me and accusing me of being wrong.

She than phoned her manager and he told me that Expedia had made the mistake in not passing the information across to them. They would give me a full refund, but I would be forced to find alternate accommodation. That was an unacceptable solution.

The lady at reception continue to speak to me in a rude and loud manner and was completely unreasonable for someone in customer service. After finishing speaking to her manager. She continue to push the line that it was Expedia fault, but offered no solutions other than I could check into another hotel and they would tell Expedia to give me a full refund.

I suggested that even if they had a camp stretcher that would work as it was just for 1 night as we were passing through. She was completely unreasonable and told us no. In the end one of us had to sleep on the sofa chair. Not good for what I paid

Business_and_leisure

4/10

Poor

30 Dec 2025

Jason

Pictures did not represent the room also very loud in a bottom room could hear the people above walking around

4/10

Poor

30 Dec 2025

Margaret

Room very dated and in need modern update.
Paint was peeling off the walls. Shower was very dated and uninviting that we didn’t use it. Old fashioned rose head in the shower. We paid twice as much for this motel as others were fully booked but do not expect to be staying in a very basic motel unit. Tea and coffee supplies were at best minimal and not appetising. Could get TV to work. Only good thing was the bed was really good with good linen. Cleanliness was really good

Leisure Partner

8/10

Excellent

29 Dec 2025

Faye

The room was ok, the only down fall we notice on the day we were leaving hairs on the carpet like bunch and also hairs on the grey blanket used, it is a really nice place to stay but cleanliness of it was poor sorry for the late reply.

Partner

8/10

Excellent

29 Dec 2025

Robert Glenn

Everything as expected.

Leisure Family

10/10

Exceptional

29 Dec 2025

Chen

good

Leisure

6/10

Pleasant

26 Dec 2025

Suzanne

I felt the shower was a bit dangerous as it was a high step up / down. The water was very hot but I had a near burn because the mixer on the shower was hard to know which way was hot or cold.
A vacuum under the bed was needed. Very clean and comfortable beds .

Leisure Partner

6/10

Pleasant

25 Dec 2025

Nirmal

Lights over the double bed were loose and was electric hazard and receptionist was ok

Leisure Family

6/10

Pleasant

19 Dec 2025

James

Needs renovation