Name: Novotel Athenes
Address: Michail Voda Str, 4, Athens, 10439, GR

6/10

Pleasant

02 Aug 2026

Mehak

Well to begin with I have never experienced anything like this at a hotel what I experienced with Novotel Athens! First of all I had booked my booking with breakfast they mentioned it was not included so we had to pay for breakfast for 8 days for 6 of us. Secondly, I asked reception if they can send water bottle to my room they mentioned water is only complementary on the first day after that we must buy the water bottle from their rooftop restaurant/bar; irons were given but for limited time and the housekeeper would take it regardless we were in our rooms or not. I don’t have anything good to say about the hotel that was my experience overall it was “Okay” do think twice before booking because the area is a little shady too (Druggies around that area).

10/10

Exceptional

30 Jul 2026

Norman

..............

8/10

Excellent

29 Jul 2026

Valerie

Le déjeuner est décadent, c’est l’un des meilleurs déjeuner inclut! Super variété, excellente qualité et des mets typique de la Grèce. La chambre et le tapis était un peu humide. La piscine était très bien avec une très belle vue de la ville et de l’acropole. Service de navette gratuit pour se rendre à l’acropole était très apprécié.

2/10

Poor

28 Jul 2026

Hayley

So only 2 members of staff at the pool bar and the lady lifeguard was nice
Every other member of staff were rude unhelpful unfriendly
Not in a nice area at all
Room was cleaner and the cleaner manager was lovely

10/10

Exceptional

27 Jul 2026

Aldo

The location with view to the Acropolis was great.

10/10

Exceptional

26 Jul 2026

Regina Paula De

We had a lovely time at Novotel and the breakfast was delicious 😋

10/10

Exceptional

26 Jul 2026

Adam Oliver James

Hotel was in keeping with the standards I have come to expect from the chain, property was clean and staff were helpful. Would visit again.

10/10

Exceptional

25 Jul 2026

Gwendolyn

Clean room very friendly staff, good neighborhood grocery store ATM very close by. Great breakfast and a really nice gift shop in the lobby.

10/10

Exceptional

24 Jul 2026

Emma

Really lovely hotel with an excellent pool which was a life saver in the heat. The hotel is modern and very well maintained. It is not in the best area of Athens but had a bus to take you there and was near several metros.

6/10

Pleasant

24 Jul 2026

Lieve

Stayed at Novotel Athens recently and overall it was an average experience. The location is fine. Walkable to metro stations, which made getting around easy, though it felt a little unsafe after dark.

Breakfast was extremely busy, often with nowhere to sit, and the food itself was just ok, nothing special. The pool was small and packed with kids, some using flippers and pool toys, which made it hard to actually relax and enjoy.

Being a large hotel, noise was an issue too. You could hear other guests both at night and in the morning. For the price they charge, I expected a bit more overall.

2/10

Poor

20 Jul 2026

Sue Lin

After checking into our room we found there were clothes left in the closet by previous guests. Every time we got back to the room it smelled of smoke despite the hotel claiming it was a non-smoking room. It seemed like the people in the adjoining room were constantly smoking and the smoke was coming into our room under the adjoining room door. I called reception multiple times to let them know, but they didn’t do anything about it.

The breakfast buffet was virtually empty by 10am on both days. There were no pastries, bread rolls, eggs or sausages left. We were told the kitchen had run out of food despite breakfast not ending until 10:30am.

One positive thing was the view from the pool on the top floor. You can see all of Athens including the Acropolis.

10/10

Exceptional

19 Jul 2026

Philippe

Excellent! The pool is a nice addition!

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Reyna

It’s to much homeless around the hotel

Family_with_children

10/10

Exceptional

17 Jul 2026

YAOVI MILENOU

N/a

Family

10/10

Exceptional

15 Jul 2026

Jude-Mick

.

Family_with_children

8/10

Excellent

07 Jul 2026

Katerina

We stayed here as a family with two children and overall good. The room was ok, the staff were very helpful, and the 24/7 reception was a big plus. The buffet breakfast with great variety
The downside was the surrounding neighborhood. We didn't feel comfortable walking outside at night, so we relied on Uber for all our evening trips.
The swimming pool has a lovely view, but it is quite outdated. Many of the sun loungers were damaged with holes, and there were only a few available, which wasn't enough for 10 people.

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Yannick

Not bad

Family_with_children

10/10

Exceptional

29 Jun 2026

George

Great pool area

Friends

8/10

Excellent

28 Jun 2026

Serena

The place was clean and comfortable. The breakfast gave lots of good options and the roof top dining was lovely. The pool was nice but the water was very cold, so was used it just to cool off, not really to enjoy.

Family

10/10

Exceptional

26 Jun 2026

benjamin

A low 4 star hotel. Staff was a bit unavailable and location is in a shady area. Not walkable at night ! Many migrants and some who look homeless around the area.

Family_with_children

10/10

Exceptional

24 Jun 2026

Lissette

Awesome breakfast! Staff was very helpful. The location wasn’t the best, but property really made it up for it.

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

Aled

Nice hotel - but location could be better. Neighborhood doesn't feel particularly safe at night.

Business

8/10

Excellent

14 Jun 2026

Petre

Hotel has a lot to offer and the staff was excellent, however it is not in the best neighborhood.

Business

6/10

Pleasant

31 May 2026

George

A bit far out of the center. But the breakfast was fabulous

Family_with_children

8/10

Excellent

25 May 2026

Caren

The pool closes at 6pm. I wasnt able to use it during my stay. And even if I was able to use it, I wouldn't have been able to see the sunset. The sign in front of the door says it closes at 10pm. That was disappointing.

Self

8/10

Excellent

22 May 2026

Genny

The family rooms was clean & spacious. Staff were very helpful & friendly and had free shuttle bus to Syntagma Sq which is good feature. Breakfast offered good selection.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Andrew

Room was clean

Partner

8/10

Excellent

17 Apr 2026

Fiona

Breakfast is an extensive hot and cold buffet. Also there is fresh fruit, coffee and a few juices. Plenty of choices.

Partner

2/10

Poor

09 Apr 2026

Margaret Mary Louise

Staff weren’t welcoming. The room wasn’t clean and still had rubbish in the bin and stuffed at the back of the bed/settee. Asked for a glass for my room to have a drink of wine - was scoffed at and had a paper cup tossed over. And it’s in possibly one of the roughest areas in Athens. We were followed by men who were shouting after us and following me and my daughter. I stayed one night and paid to move to another hotel which was a totally different experience.

Family

8/10

Excellent

02 Apr 2026

Kim

Breakfast and bar selection were good and the place is well kept. Although some areas needs refurbishment.

Family_with_children

4/10

Poor

25 Mar 2026

Yarden

Old place.

Self

10/10

Exceptional

24 Mar 2026

Brenda

Everything is perfect the people is in the front desk help a lot

Business Family_with_children

6/10

Pleasant

23 Mar 2026

Rimal

They need to sort their issue with bed bugs. Got bitten many times. Its 20 minutes walk from the main tourist centre (Monastraki), but surrounding area around is dodgy and rundown.

Partner

8/10

Excellent

17 Mar 2026

Melvin

Parking was easy for a small vehicle. Tough for a larger one.

Partner

4/10

Poor

12 Mar 2026

Reyna

Room was infested with bedbugs. Was bit 20+ times. Staff was prompt in moving us to a new room but did not offer refund or compensation. The new room we were moved to had black mold on the ceiling of the shower.

Partner

10/10

Exceptional

02 Mar 2026

Eric

Room is clean - value for money

10/10

Exceptional

02 Mar 2026

Makelele

Everything was perfect except the surroundings

Self

8/10

Excellent

18 Feb 2026

Lee

Clean room, friendly staff and in a great location.

Self

2/10

Poor

14 Feb 2026

Tse Thye

It is not my habit to leave negative reviews, even when an experience is unpleasant. However, my stay at Novotel Athenes warrants an exception.

Upon check-in, we were upgraded to a Level 5 room with an “Acropolis view” and complimentary minibar for the entire stay — a benefit we are accustomed to as Accor Plus Gold members.

Unfortunately, things started to go south on Day 2.

When we returned to our room, the beds had been made and towels replaced, but the water bottles and minibar were not replenished. We assumed it was a simple housekeeping oversight. No big deal — we went downstairs to request a couple of bottles of water. The lady at the bar handed them to us rather reluctantly.

On Day 3, the same issue occurred — no water and no minibar replenishment. Without water, even making tea becomes impossible. The hotel is located in an unpleasant neighbourhood, and walking 650 metres to the nearest supermarket just to buy water should not be necessary in a 4-star hotel. We went downstairs again to request water. This time, the bar staff’s body language and the comments she made to her colleague in Greek screams like we are some freeloaders asking for more than we were entitled to — problem is, we were not given any!

2/10

Poor

05 Feb 2026

Jack Joseph

The key card didn’t work for the entirely of out stay. The internet didn’t work at all despite complaining several times. The tv in the room completely didn’t work. The breakfast in the

8/10

Excellent

21 Jan 2026

AIKATERINI

Yes clea

Business Partner

10/10

Exceptional

19 Jan 2026

Mehdi

Very nice

4/10

Poor

27 Dec 2025

Prashant

Room was very small for 3 people (2 Adult + 14 years old child). No privacy in bathroom as glass door had no locks. 2 Paper cups were there with one bottle of water. No tissues in the room. Pillows were very poor quality so we had to change it very first night.
Wi-Fi was extremely slow so we stopped using it. Location of the hotel is not good at all. We walked a couple of times from Monastiarky to hotel around 5pm and crossing omonia area was very scary. Beggars and anti social elements were everywhere. Vegetarian options were limited for the breakfast and dinner so we won't have dinner there.
We booked this hotel thinking to view Acropolis from the rook top area, but it was locked.
Staff were good but hotel wasn't. I will not recommend if anyone is booking with family.

Leisure Family

6/10

Pleasant

22 Dec 2025

Khadijat

The room was nice but I could still from the stains in the carpet and the walls, the room hadn’t been deep cleaned in a while. Hotel staff were nice and the breakfast buffet was fanstastic. The biggest con was the location. The location was under construction and I only felt safe walking during daytime on specific roads. If you took a wrong turn you could land in a sketchy poorly lit area.

Leisure

8/10

Excellent

19 Dec 2025

Cathy

Great stay, great service

Leisure Partner

4/10

Poor

20 Nov 2025

Keith

Didn’t have breakfast

Friends_and_family Friends

6/10

Pleasant

19 Nov 2025

Susan

Room was just ok. Clean enough. Shower was tiny bathroom door offered no modesty.
The area was inconvenient, but doable. Just very bad route to Monastiraki square, through unsafe neighborhood

Leisure Partner

2/10

Poor

16 Nov 2025

Jorge

In general, bad experience

Leisure Family

10/10

Exceptional

16 Nov 2025

Mehrzad

Good

2/10

Poor

16 Nov 2025

Jorge Alberto

Bad experience. No air conditioner in the room. Also Breakfast with the breakfast.
No water in the room.

My previous experience with Novotel in the past is 5 start. But not in Athena’s branch.

In overall Low performance.

Leisure Family

8/10

Excellent

10 Nov 2025

Michael

Comfortable hotel with nice staff who gave good quality advice to help make the most of our stay in Athens.

The area around the hotel was quite run down and wasn't particularly pleasant to walk through particularly in the evenings.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Billy

Was very nice. Great breakfast.

Business_and_leisure

10/10

Exceptional

09 Nov 2025

Kevin

Nice clean room. Polite staff and food was good.

Partner

2/10

Poor

05 Nov 2025

Surinder

We had booked two rooms. All 4 of us have skin itchiness. The hotel was not clean unfortunately. I will not book it again. Breakfast tables were not clean so as the cutlery. Area around the hotel is not safe. Dont walk alone outside.

Leisure Family

8/10

Excellent

20 Oct 2025

Gus

The property itself is lovely. Only issues was when I checked in, my shower was wet and seemed dirty/not kept up. Water would leak from one side of the door due to lining falling off. Area around the hotel is the only real downside. Walked around the streets around it and saw human waste on sidewalks not even a block away. A rat also almost ran across my foot at the same area. Recommend taking taxis or arranging rides over walking if you stay here.

Leisure Self

6/10

Pleasant

12 Oct 2025

Donna

No bellmen to help with luggage for 83 year old. No one to help get taxi. Main restaurant never open.

Leisure

10/10

Exceptional

07 Oct 2025

Nadine

Great view from the roof top bar and restaurant. Book a table to get great seats.

Family

6/10

Pleasant

07 Oct 2025

Matthew

The gentleman on reception was superb, friendly and helpful. All other staff were so-so and not overly helpful.

Leisure Self

8/10

Excellent

30 Sep 2025

Rakesh

We enjoyed our stay at Novotel Athenes. Room were average size. Carpets in the room and hall ways need to be updated. Breakfast was good and hours were very good. Good transportation in the area. Neighborhood is average, but we were in a group so no issues.

Leisure Friends

10/10

Exceptional

28 Sep 2025

MICHAEL

Great staff. Great view from pool bar . Room very tired. ,curtains had holes in them but bathroom clean . bed comfortable with good linen.

8/10

Excellent

24 Sep 2025

Ballner

Great hotel but the restaurant closed the pool area before time specified to cater to restaurant attendees who just watch the sunset. After walking thru Athens you want to unwind in the pool. Area surrounding had beggers and homeless yet harmless

Business_and_leisure Family

8/10

Excellent

17 Sep 2025

Nader

A bit of a dodgy area, but the hotel itself is nice enough.

Leisure Self

8/10

Excellent

17 Sep 2025

Abdulla

Bathroom design needs to be updated. Privacy glass is required instead of plain glass.

Family

6/10

Pleasant

15 Sep 2025

Naomi

Room key did not work and had to be re-magnetized 3 different times.
Furniture was modern looking but pealing from wear.
Pool looked great and it would have been sweet to go for an evening swim.

4/10

Poor

14 Sep 2025

Carlene

The rooms had broken sockets, mould and pretty run-down, not safe for young children. The area of where the hotel was located the locals kept saying was unsafe and reframe from walking the area. 5 mins from the hotel in day saw drug uses taking drugs and needles on the floor.

Leisure Family_with_children

10/10

Exceptional

07 Sep 2025

Janesh

Inside hotel and rooms were very clean and well kept. Service was great, breakfast wonderful. Only issue is location, a bit far from Plaka area but that said about 10min Uber drive.

Leisure Family_with_children

8/10

Excellent

03 Sep 2025

Billy

They should have dining available at both restaurants, as the roof top one is too hot and not suitable for some people that can’t stand with the heat for dinner.

Leisure Family

10/10

Exceptional

02 Sep 2025

Paul John

excellent views from the rooftop pool

Leisure Family

10/10

Exceptional

29 Aug 2025

Kyle

The service was mostly excellent, and the place was very nice. We were very comfortable there. The neighborhood directly surrounding the hotel may look rough, but it's not far from nicer looking areas, and I felt fine walking around. It is a great deal for a very nice place to stay not far from the Agora and Acropolis and fantastic restaurants.

Leisure Partner

6/10

Pleasant

19 Aug 2025

hajin

Shortage of bar staff

Leisure

2/10

Poor

15 Aug 2025

Jill

Tiny stuffy room. Very dated. Very rough area of Athens. We didn’t feel safe

Leisure Partner

10/10

Exceptional

13 Aug 2025

Callum

.

Leisure Partner

8/10

Excellent

12 Aug 2025

Julie

The hotel was fine and served its purpose however, due to having a pool it was extremely busy with limited facilities. The hotel is located in an area approximately 20-30 min walk from the centre and sights, of which you have to walk through some questionable areas to get to.

Leisure Family

8/10

Excellent

09 Aug 2025

Verified traveler

Good but dated

Good location and incredible roof top pool, however, the hotel was dated. All the necessary facilities but basic. Great for getting out into the city.

Partner

6/10

Pleasant

07 Aug 2025

Verified traveler

Warm hospitality but disappointing overall for a N

The highlight of our stay was the hospitality of Costas at the rooftop restaurant – truly warm and welcoming. The view of the Acropolis from the rooftop is beautiful. However, the food was very overpriced (e.g. €22 for a basic souvlaki) and didn’t match the setting. The pool was a nice addition, though small and often crowded. Rooms were clean but dated, and the surrounding area felt unsafe at night. Overall, underwhelming for a Novotel.

Partner

6/10

Pleasant

04 Aug 2025

Jessica

The front desk staff in the morning versus the evening were night and day. The evening staff were kind, professional, and very helpful. While the rooftop pool and the staff at the restaurant upstairs were great, there’s limited dining around the hotel. Also, there’s a lot of graffiti in the area of the hotel. The hotel itself is nice, it’s just very dated. I did have a small issue at the very beginning when we checked in. Even at check-in they did not have my room available and left me waiting in the lobby for over an hour past check-in. Upon entering my room, I had to call housekeeping back because there was hair in the shower, on the floor, and in the sink.

Leisure Family

10/10

Exceptional

02 Aug 2025

Amr

It was a great choice for touring Athens

Leisure Self

10/10

Exceptional

30 Jul 2025

Daniel De

Gre

Leisure

8/10

Excellent

30 Jul 2025

Jhon

Pool was great, excellent city view from there. Staff was very friendly.

6/10

Pleasant

28 Jul 2025

Tracie

I have stayed at Novotel's around the world and really not impressed with this one.
Supposed to be a 4* but would be lucky to be a 3*.
Paper cups in the rooms. terrible coffee, the shower barely had any pressure at all, no spare blankets or pillows.
BUT the staff at the rooftop bar/restaurant were amazing. Couldn't do enough for us even though it seemed as though they were very understaffed. Great team up there!

Leisure Friends

8/10

Excellent

25 Jul 2025

Ronny

Property was great. Front desk was good not excellent, staff was friendly. Their breakfast was great ! The pool view it’s also great . The neighborhood looks shady. Overall 9 out of 10.

Business_and_leisure Family_with_children

10/10

Exceptional

20 Jul 2025

Almedin

Great break

6/10

Pleasant

20 Jul 2025

Gurwinder

Property was ok could have been cleanier, staff where friendly and accomadating

6/10

Pleasant

19 Jul 2025

David

Very bad neigborhood and hotel needs renovation.Carpets are smelling very bad.

Leisure Friends

10/10

Exceptional

16 Jul 2025

Laura

Lovely hotel within walking distance (even with my kids) from the metro, the rooftop restaurant and pool are great. The food was gorgeous and there is a great view of the Acropolis. The staff are very friendly and helpful. Shout-out to Maria at the rooftop restaurant and bar! Breakfast was delicious with a ton of options. This hotel is perfect for visiting Athens and the rooftop pool was ideal as we stayed in July.

Leisure Family

6/10

Pleasant

16 Jul 2025

Jimmy

Great pool and view… room Small and not that clean

Great pool, beautiful view, and delicious breakfast. However, our room was very small and not particularly clean. Also, I accidentally left my shoes by the pool and never found them again.

Friends_and_family Family

8/10

Excellent

15 Jul 2025

Ian

Reception staff were very accommodating arranging early check-in for my family.
Clean and well maintained rooms.

Leisure Family_with_children

8/10

Excellent

10 Jul 2025

Jessica

Overall, we had a good stay area around. Property is not great and nor the hotel room. The property is very dated and was very dirty.

The common areas appear to have been renovated sooner, and the roof deck was spectacular. The staff was really great.

Leisure Family

4/10

Poor

09 Jul 2025

Jonathan

The area is very ugly and the hotel is really ageing…

Leisure Family

8/10

Excellent

08 Jul 2025

Andrea

The rooftop pool was very nice but had limited hours. The room was rather small bed with pull out bed. The staff was great and the breakfast options were perfect. Glad there was security outside. Did not feel safe walking around area and needed to arrange for transportation.

Leisure Family_with_children

10/10

Exceptional

04 Jul 2025

Michael

The roof top pool with a view of the Acropolis was amazing!

Leisure Family

10/10

Exceptional

04 Jul 2025

Martin

The Novotel was a great option for a short stay. The rooms were clean with plenty of space.
The food top pool and bar were a real bonus after a hot walk around the sights of Athens

Leisure Family

10/10

Exceptional

02 Jul 2025

Marnie

Great service

We had great service upon checking in and found our room was too small for the four of us. They immediately found us a family suite with a separate room which accommodated my tall teens and all of our luggage.

Friends_and_family Family

2/10

Poor

28 Jun 2025

John

Filthy carpets and would in the shower. Breakfast tables not cleared. No napkins. Guests using hands to take food from breakfast buffet. An incredible difference between the photographs of the hotel and the reality. I will never stay in a Novotel again. The group should properly inspect their properties. This establishment was unsanitary abd beyond shabby. Cheap but not that cheap to justify the conditions.

Business Self

10/10

Exceptional

25 Jun 2025

Verified traveler

JUstin W.

Maria consistently goes above and beyond in both guest services and her role at the restaurant. She is warm, attentive, and highly professional, making every guest feel genuinely welcomed and cared for. Whether handling a request at the front desk or ensuring a smooth dining experience, Maria demonstrates exceptional attention to detail and a genuine passion for hospitality. Her positive attitude and dedication make her a standout member of the team.

Friends_and_family Family

6/10

Pleasant

24 Jun 2025

Touhid

I did not like the location of the hotel

10/10

Exceptional

24 Jun 2025

Melissa

Very nice service love the stay

Leisure Friends

10/10

Exceptional

22 Jun 2025

Camdyn

Great staff, very efficient.

Business_and_leisure Friends

2/10

Poor

20 Jun 2025

MARIALENA

Possibly the dirtiest air vents Ive ever seen in my life. The rooms are awful small and definitely not worth the price!!!! The pool is tiny and the hotel is a disappointment in general.

Leisure Family_with_children

6/10

Pleasant

18 Jun 2025

Christina

As soon as we arrived, we noticed that the doorman if that’s what you want to call him, just looked at his phone, the whole time there was no greeting of any kind.
Front desk was efficient and polite. Housekeeping was very nice.

Partner