Name: Ermass Athens
Address: 31 Chalkokondili, Athens, GR

10/10

Exceptional

20 Jul 2026

Raul L.

Good location to reach tour places in Athens.

Partner

6/10

Pleasant

20 Jul 2026

Jon

Nice rooms, but they were hot! Location is a little sketchy. And the view was looking at trash dump. The staff was very helpful.

Family

8/10

Excellent

20 Jul 2026

Isabelle

Hôtel d’une propreté exceptionnel. À 25-30 mins de marche de l’Acropole.
Deux bémols: nous devons traverser une rue de junkies pour nous y rendre. De soir, quand il fait noir, pas sur… aussi, nous étions à l’étage 1 et nous avons entendu de la musique toute la nuit.

Family

10/10

Exceptional

20 Jul 2026

Garrett

Terrible scenery around the hotel but the hotel is very nice. Everything was clean and well kept. Wish it had been in a better neighborhood

Partner

10/10

Exceptional

18 Jul 2026

Gerald

The rooms are very clean and spacious. The staff was very polite and kind. I have nothing but great things to say about this hotel.

Family

10/10

Exceptional

16 Jul 2026

adam

Nice large room. Double bed. Sofe little tables and a little kitchen. Stove top microwave. Coffee machine and a good sized fridge
A nice roof garden to relax in.

Self

8/10

Excellent

15 Jul 2026

Venugopal

Friendly staff, rooms cleaned regularly and prompt services.

Family

10/10

Exceptional

15 Jul 2026

Sraboni

Very nice experience

10/10

Exceptional

14 Jul 2026

Jose

The staff was very helpful, the room was very comfortable, and the location was excellent. We were a 5 minute walk from the train station and a 20 minute walk from Athens (Montsiraki)

Family_with_children

10/10

Exceptional

12 Jul 2026

Ankush

Great place for vacation- well located right beside the tourist attraction

Family_with_children

10/10

Exceptional

12 Jul 2026

Renelle

The room with kitchenette was perfect for us. Spacious and comfortable. The location is close to the metro lines and convenient to go to the Acropolis, the museum and Plaka. There is a great bakery two blocks from the hotel worth a few visits. The area is being cleaned up and reasonably safe.

10/10

Exceptional

12 Jul 2026

Terence

Staff are wonderful. The room was incredibly clean. Eugene on reception was amazingly helpful. The hotel is in between the Museum and Acropolis, so handy. Great cafe downstairs and the roof lounge has fantastic views.
Bed was really comfy, shower was great. Loads of amenities in the room.
All in all a brilliant stay.
Thank you

Partner

6/10

Pleasant

11 Jul 2026

Marie-Yves

Room was ok. Staff was ok. There was NO balcony. Area not ideal. Wouldn’t book again.

Partner

10/10

Exceptional

08 Jul 2026

Nestor

Everything super great

Self

10/10

Exceptional

07 Jul 2026

LUIS

It was a very nice fit, close to a ot of our activities.
Room was CLEAN with everything working properly, specially AC, staff very courteous
I will recommend to whom wants to travel to Athens.

Partner

10/10

Exceptional

06 Jul 2026

Jared

Outstanding, room was spacious, had a nice view and a kitchenette. Bathroom and shower were superb. Coffee pods were available and refilled. Gym and rooftop were nice

Self

8/10

Excellent

04 Jul 2026

mercedes

The neighborhood is not clean
Early in the morning and late night there was not hot water

Partner

10/10

Exceptional

04 Jul 2026

Troy

Nice place

Self

10/10

Exceptional

04 Jul 2026

Troy

Great location and nice to have a kitchen

Self

10/10

Exceptional

04 Jul 2026

Kynedii

My stay at Ermass Hotel was the perfect introduction to Albania! As a solo African American traveler visiting Albania for the first time, I couldn’t have asked for a better experience.

The hotel is centrally located in Durrës, making it easy to explore the city. There are numerous restaurants, cafés, and clubs just outside the hotel, and my room’s balcony offered a wonderful view of the lively surroundings. The airport is also conveniently located only about 20–30 minutes away.

What truly made my stay exceptional was the staff. Every member of the team was welcoming, accommodating, attentive, and genuinely kind. They went above and beyond to ensure I had everything I needed, making me feel safe, comfortable, and valued throughout my stay. They can also arrange transportation for guests, and the process was seamless and convenient.

Breakfast was included with my package, and it was absolutely delicious with a great variety of options each morning. Although I didn’t have the opportunity to enjoy the spa, it looked beautiful and is definitely worth experiencing. The gym was also clean and well-equipped.

If you’re an American visiting Albania for the first time—or any traveler looking for outstanding hospitality—I highly recommend Ermass Hotel. The combination of excellent service, ideal location, comfortable accommodations, and thoughtful amenities made my first visit to Albania truly unforgettable. I would gladly stay here again on my next trip!

Self

10/10

Exceptional

03 Jul 2026

Max

5/5 overall staff was very helpful and informative. The room was clean everything looked new. Definitely would stay again

Partner

10/10

Exceptional

03 Jul 2026

Jessica Jo Cammarata, Matthew Lewis

ERMASS was an amazing place to stay! The staff is so friendly and helpful, they made us feel so comfortable there. Shout out to Chris, George, and Eugene, the MVPs! The shower and bathroom is very modern and the water pressure is amazing. The cleaning staff was top-notch, they did all the things including washing our dishes. Also, there is a rooftop area with lounge chairs and table that offers amazing views. While the hotel itself is great value, traveler be warned that Omonoia Square area does have quite the homelessness/drug addict problem (there were times there were a bunch of used syringes on the streets. During the day the area is absolutely fine and conveniently located to the metro and other villages. There is also a bus stop beside the hotel. Once the sun goes down, “the walking dead” as our taxi driver called them come out. There is a pretty decent police presence around the area which I found comforting. The long and short of it is, if you ever lived in the rough side of town in anywhere, US, the “rough” side of Athens will feel like nothing. We thoroughly enjoyed our stay there and Greece will be missed!

Partner

10/10

Exceptional

03 Jul 2026

Jhonatan

Me and my family stayed 2 nights, we are a family of 4! I found the receptionist very nice, they’re very hospitable. The rooms AC works good, it really helps because it is very hot in Athens, I’d say it’s perfectly located because you can walk to the acropolis and walk to the flea market, there is also many good restaurants a few blocks away. I recommend it!

Family_with_children

10/10

Exceptional

02 Jul 2026

Aikaterini

Hotel was clean, modern, apartment style rooms and very nice staff :)

Partner

10/10

Exceptional

02 Jul 2026

Eryn

Great room, very clean and well kept. They kept the fridge stocked with cold water and always refilled the coffee pods! Wonderful service

Family

8/10

Excellent

29 Jun 2026

Laura Gehlin

Staff were wonderfully helpful and kind. Room was small; bathroom was tiny but sufficient. The neighborhood isn't the greatest, but didn't feel unsafe.

Family

10/10

Exceptional

29 Jun 2026

Jacqueline

Very clean, spacious rooms. Crisp sheets and nice towels.

Family_with_children

10/10

Exceptional

28 Jun 2026

Alexa

The hotel was an excellent choice for our trip to Athens. The location is great if you need to take the metro, taxi or even if you are using the hop off bus. Yes, some streets look a bit sketchy during the day and night but it's like any other place. The Staff was extremely helpful. I didn't get his name but one of the gentleman in the front desk was helpful in translating a document I had and helped me with other resources to get the information I was looking for. He went above and beyond. Everyday our towels were changed which was great. and they refilled our coffee pods and the water jug inside the fridge. We did end up using the built-in Kitchen which was a great for the last day of our trip. Thank you Ermass Staff, we had a great stay in Athens.

Family

10/10

Exceptional

28 Jun 2026

Timothy

The room was very clean and comfortable. The staff was very pleasant and helpful. Air conditioning was fine could’ve been colder but it was extremely hot outside

Partner

8/10

Excellent

27 Jun 2026

Marlon

Clean nice
Staff helpful
Close to everything
Walking distance to the mall and attractions sights

Partner

10/10

Exceptional

27 Jun 2026

Brenda

We loved loved this property. The staff were extremely helpful. The rooms were clean, spacious and very inviting.
We were very close to the hop on hop off bus & restaurants.
We had a few reservations about some homeless but there was police presence and never felt unsafe. We did not go out late at all.
The staff at the desk were both amazing. Super helpful for getting cabs and restaurant choices. Highly recommend this property.

Friends

10/10

Exceptional

27 Jun 2026

David

Close to Acropolis and a great value.

Partner

10/10

Exceptional

27 Jun 2026

Tareq

A Good hotel, I like it .

Self

10/10

Exceptional

27 Jun 2026

Leesa

Clean and air conditioned, only about a 10 minute walk to shopping and dining.

Family

10/10

Exceptional

25 Jun 2026

Starla

We stayed two nights at Ermass Athens (family of 6), and had an excellent experience. We arrived at the hotel around 10:00 am (from a cruise) and were able to put all of our bags in a back room until check-in. From there it was a very short walk to the Omonia Metro station, where we caught the Metro into Syntagma Square. We explored Athens and then headed back around 3:00 p.m. to find that our rooms were ready. We had booked two city view apartments and each had a double bed, a futon bed, as well as a mini fridge, microwave, desk and excellent bathroom. The shower had a rainfall shower head with good water pressure. The room was clean and modern. Our interactions with the staff were all positive, whether front desk or housekeeping, everybody was friendly and helpful.

My husband spent a lot of time sitting on the rooftop, enjoying the city. Great views!

As mentioned in some other reviews, the area around the hotel is a mixture of sketchy and revitalized. We quickly learned to turn right out of the hotel and right again on 3is Septemvriou Street to reach the metro, as some of the side streets are not so clean. I never felt unsafe in the area, though we were not out after dark.

The Athens Metro is spacious and relatively clean, and easy to navigate. We purchased two 24-hour passes for our time there and were able to ride it as much as we wanted so getting anywhere from the hotel was fairly simple. Overall, a very good experience in beautiful Athens and Ermass!

10/10

Exceptional

25 Jun 2026

Richard

The hotel was very nice, clean, accommodating and the staff were super nice. The general neighborhood in the area would be considered a “rough part of town” with drug users actively using in the sidewalks. My kids sadly witnessed their first active use of a “crackpipe” and what they referred to as a “fent fold”. Overall I never felt unsafe in the hotel, and the vibe of the area changed within a 10min walk.

Family

10/10

Exceptional

24 Jun 2026

Sharon

Excellent hotel and staff; the staff was very helpful. I wish it was closer to points of interest.

Friends

8/10

Excellent

22 Jun 2026

Bryce

Hotel was good, however gym was under renovations. Upstairs patio really was a nice touch. Location can be a little sketchy if walking anywhere at night, but otherwise a good stay.

Partner

10/10

Exceptional

22 Jun 2026

Ali

Hotel was excellent. However the location was a somewhat dodgy area.

Self

10/10

Exceptional

18 Jun 2026

Kathy

This hotel is conveniently located just a short walk from the Omonia Metro Station. We purchased the unlimited transportation pass at the airport, and it worked perfectly for getting around the city.
Our room was spacious, clean, and comfortable, featuring a beautiful bathroom and a small kitchenette. Everything felt modern and well maintained, giving the impression that the property is relatively new.
The hotel lobby entrance is locked in the evening, and a few locals advised us not to stay out too late since the surrounding area is not considered the safest at night. However, this wasn’t an issue for us, as we always returned before dark.
There’s a small gyros shop around the corner called “Ζώτος” Παραδοσιακό Σουβλάκι, where we picked up dinner to enjoy back at the hotel on the roof top.
Overall, we had a wonderful stay and would gladly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Shyju

Good and clean hotel for the price. Staff are friendly and helpful. Only one con is that it’s surroundings on one side is not that great. But as long as you walk towards Omonia square you are ok.

Family

8/10

Excellent

17 Jun 2026

Alan

The hotel itself was clean and comfortable and the desk staff were friendly and accommodating.

The location was only a 20 minute walk from the acropolis BUT depending on which streets you walked around the hotel are not so nice and didn’t feel safe.

The location is very close to the train station and it was easy to get there from the airport and it was only a single stop to the acropolis.

We would definitely stay here again staying on the main streets to and from the train station

Partner

6/10

Pleasant

16 Jun 2026

Grant

Not very safe surrounding area

Family

10/10

Exceptional

16 Jun 2026

Stephen

We arrived late in the evening and everything was quick, easy and seamless to get checked in. The room was a short walk to Ommonia metro station making it easy to get around central Athens. The room was spacious, clean and had everything we needed including a coffee machine etc. Immediate area around the hotel was a little noisy but not to the point it was disruptive but noting it is located in a major city. Would stay again

Partner

10/10

Exceptional

15 Jun 2026

Michelle

This lovely, modern hotel is a jewel. It's a luxury stay at a great price. The bed and linens are amazing and the otger amenities, such as soap, coffee, conditioner, are top notch.

Partner

10/10

Exceptional

12 Jun 2026

Maria

All the staff was very friendly and helpful

Friends

10/10

Exceptional

12 Jun 2026

jim

Will stay there again soon

Self

8/10

Excellent

11 Jun 2026

Joshua

This was a fine hotel the only negative I have to say about it is it’s not in a very nice area in Athens. I would not recommend walking back to this hotel at night. Our taxi driver even mentioned it was not a safe area. I felt safe during the day.

Partner

8/10

Excellent

10 Jun 2026

Crystal

Area is a little sketchy but hotel is great, staff is very accommodating!

Partner

10/10

Exceptional

09 Jun 2026

Matthew

Very modern and clean room. Nice rooftop patio.

Family

4/10

Poor

08 Jun 2026

young

location is perfect

Partner

8/10

Excellent

06 Jun 2026

Abbigail

Ermass was very clean and our room was great! The staff were kind and helpful. The location was a little distant to where we spent most of our time, but we were able to walk there just fine during the day but we took Ubers at night to be on the safe side since some of the streets you pass through are a little sketchy.

Partner

8/10

Excellent

06 Jun 2026

Alfredo Esteban

Todo perfecto. Quizás la cuadra de noche es un poco molesta. Pero el resto perfecto

Partner

10/10

Exceptional

05 Jun 2026

Gerald Rockford

Very convenient location. Great staff. Clean rooms. Awesome roof deck with views of Athens!

Self

10/10

Exceptional

03 Jun 2026

Luis Alberto

The area doesn’t look very attractive at first, but the apartment was very clean, comfortable, and well maintained. The staff were very friendly, polite, and helpful throughout our stay. It was a pleasant experience overall and a good value for the price.

Family

10/10

Exceptional

03 Jun 2026

Yana

Very clean

Family_with_children

8/10

Excellent

01 Jun 2026

Tiffany

The hotel was in a convenient location near transit, cafes, restaurants, shopping and 10 minute walk to monastiriki square and 5 minute walk to Omonia square. The hotel was clean and had a nice rooftop. The gym was also good but had limited equipment, however good enough to get a decent workout in. There were showers, a sauna and hot tub as well. Some staff could have been a bit more friendly but overall an enjoyable stay. I would definitely rebook a stay here.

Self

10/10

Exceptional

01 Jun 2026

Kostas

All great and exceptional work from the staff
Thank you

Self

10/10

Exceptional

30 May 2026

Camilla

Lovely big room. Clean and modern and had everything we needed
Lovely roof top
Location is good and walking distance to the main town so we didn’t need to get public transport however I would stick to the main road walking as the side roads did not feel very safe

Partner

8/10

Excellent

29 May 2026

Mya

nice place and clean. staff was very helpful

Friends

10/10

Exceptional

28 May 2026

Grace Elizaga

The property is very accessible to everything: lots of restaurants & coffee shops around the hotel to choose from. Although we didn’t use the metro, it was also very close to a station. The apt style suite that we stayed in looks like it was newly remodeled with a kitchenette. Another plus is that there were a lot of available outlets (electrical) around the room. Bed was very comfortable & pillows were soft. Most importantly, they arranged our pick up from the cruise port & drop off at the airport without a problem. The front desk receptionist, Eugene, was very nice & accommodating. I will stay there again next time I’m in Athens; I highly recommend ERMASS Athens. 👍
Stayed for 2 nights: 5/24-26, 2026

Friends

10/10

Exceptional

28 May 2026

Sandra

The service was wonderful. The location perfect, and the commodities are the one that any human being need to be comfortable and relax. Thank so you much for your kindness.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Shubing

Very good room and equipments

Partner

8/10

Excellent

25 May 2026

Irysa

Nice hotel. Very clean and modern. The location was a bit outside of the better location. The staff were so helpful and kind. They booked us a taxi for the airport.

10/10

Exceptional

24 May 2026

Janelle

Another very convenient and spacious apartment living space since I was staying in Athens for 6 days. I felt fortunate for selecting the property. It also happened to be fairly close to the sightseeing areas

Self

10/10

Exceptional

23 May 2026

Emma

It was great! They upgraded my room for free, and it was only a 5 minute walk to a main subway station. I walked 30 minutes to the Acropolis, and then walked back through tons of shops. Highly recommend!!

Self

10/10

Exceptional

22 May 2026

Angelo

It was a clean room and bathroom was pretty dope !

Self

10/10

Exceptional

22 May 2026

Adam

Great

10/10

Exceptional

19 May 2026

David Luke

Nice place to stay, about a 25 min walk to Parthenon. Front desk was very helpful and room very comfortable.

Partner

10/10

Exceptional

18 May 2026

Saori

Stayed here for one day while exploring Athens. The room was new and everything was clean and perfect. I did not use anything in the building but there was front desk staff 24/7 and I felt safe all time. Highly recommend

Friends_and_family Family

8/10

Excellent

16 May 2026

Jerome

Belle chambre, propre et de belle taille. Salle de bain moins pratique. Quartier un peu sketchy 😉

Partner

10/10

Exceptional

15 May 2026

ANGELICA

Nice and clean hotel, very accessible to the city bus.

Family

10/10

Exceptional

14 May 2026

Jocelyn

The staff was extremely friendly and helpful. Gave us some recommendations where to find good food and some nightlife activities.

10/10

Exceptional

12 May 2026

SHARLENE

The area was slightly questionable but in hindsight it was five. The location was very central with shoppes a short walk away. Tonsssssssssss of places to eat especially late night! The room was exceptionally clean. I had a king bed, tv, microwave, mini fridge. The bathroom was clean. The housekeepers were always willing to tidy up for you and didn’t come banging on your door the day of checkout. Just overall such nice ppl!

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Dennis

The staff was great, the room was clean. We had a small issue with our door not locking, but that was sorted quickly. The neighborhood seemed a little sketchy at night, but we would stay there again. Hopefully they will offer breakfast soon. Overall, it was a great stay.

Family

10/10

Exceptional

07 May 2026

Wayne

The view out the window was unattractive. The center court had trash from the apartments above.
Other than the bathroom sink stopper sticking shut, the room was clean and adequate. Pretty \"shady\" characters on adjacent streets, especially in the evening. Nonetheless, the location was very convenient. I would stay at ERMASS again

Partner

10/10

Exceptional

07 May 2026

Tyler

We had a wonderful time here. The room was excellent and clean. The place at a hot tub and gym open 24 hours. It’s a short walk to the main tourist area of Athens. The staff went above and beyond to make our trip fantastic. Everyone was so friendly and they even booked us a taxi for 4:30am to get to the airport. I would highly recommend staying here.

Partner

10/10

Exceptional

05 May 2026

Oi Kit

Helpful staffs. Clean and good size room.

Family

6/10

Pleasant

04 May 2026

Rhia

Staff were very nice. There was a bad smell the whole time I was there, it got worse when you turned on the a/c. And some of the roads to walk to the hotel didn't feel safe as a solo traveller, it might be helpful for them to advise which streets to go down.

Self

10/10

Exceptional

04 May 2026

Tao

Clean, walkable and close to metro

Self

10/10

Exceptional

02 May 2026

IRENE

Clean room, staff helpful, kitchenette lowers the price of our vacation and we put it into our excursions. Near many touristic spots.

Friends_and_family Family

10/10

Exceptional

01 May 2026

Ivy

All the staff such as Thanos, Evgenios, Konstantina and George are so helpful and willing to help

Friends

10/10

Exceptional

29 Apr 2026

Stuart

Awesome location. Great well-priced room.

10/10

Exceptional

27 Apr 2026

Ivy yuk ling

staff are really helpful and friendly.
Thanos, Evgenios, Konstantina and George are so nice and always willing to help. I will book again for sure

Friends

10/10

Exceptional

24 Apr 2026

Jonathan

Lovely, spacious room close to Centre and metro

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

George

There was nothing not to like.The room was cleaned very well every day.The room was new and the mattress supportive and comfortable.Everything was new.It had a small counter stove, fridge,utensils,plates,drinking glasses, shower was roomy and excellent,,many hangers in a large closet with drawers, perfect lighting, large mirrors, new and excellent heating and air conditioning.Excellent floor that you could comfortably walk barefoot, etc...The locations great too-very close to the metro and bus stops and walking distance to everything.Great elevator too and someone at the front desk 24/hrs.Staff was very willing to help with everything.I can't wait to go back to Athens and when I do I will stay there again.

Self

10/10

Exceptional

23 Apr 2026

Nigel

Clean, modern rooms. Great staff.
Good location only 20 minutes walk to the shopping/cafe bar district.

10/10

Exceptional

18 Apr 2026

Armande

Les commodités de la chambre, la grandeur, la propreté.

Partner

10/10

Exceptional

18 Apr 2026

Callum Nicholas

Hotel was within a 15 minute walk to the city centre which was ideal! Staff were very friendly and helpful and the room was very comfortable.

Partner

10/10

Exceptional

16 Apr 2026

Jude

My stay at Ermass was great, The staff was very welcoming and helpful, my room was clean, comfortable and well maintained. The location made it very easy to move around the city and get to places, would definitely recommend it

Self

10/10

Exceptional

16 Apr 2026

ralph

Staff very helpful by contacting a taxi for us. We were heading to the airport.

Partner

8/10

Excellent

15 Apr 2026

Min Jun

Location is very good and staffs are very helpful.

Friends

8/10

Excellent

13 Apr 2026

Adam Lewis

Very clean room, nice & modern (I believe only been opened for a year or two). Staff were mostly very helpful apart from being unable / unwilling to turn on the air conditioning when we asked - something about only having this on in “summer months”. The location was rather sketchy and found ourselves feeling slightly unsafe at night, but nothing too major. We were offered a free room upgrade as we wanted the sofa bed laid out which was very generous of them. Only 1 toilet roll is provided per day in the bathroom - take note, you may need to ask reception for more. Overall, a very pleasant stay if you discount the few drawbacks.

Family

10/10

Exceptional

13 Apr 2026

Guylain

Vers good

Friends_and_family Family

2/10

Poor

10 Apr 2026

Zachary

Na

Self

10/10

Exceptional

07 Apr 2026

Abdulsalam

Brilliantly clean property with warm staff. I strongly recommend this property for anyone going to Athens.

Self

8/10

Excellent

04 Apr 2026

Noah

Good friendly staff, was a little bit hard to do laundry.

10/10

Exceptional

26 Mar 2026

Jessica

The staff was extremely helpful - helping us order taxis and giving us recommendations for the area!

Partner

10/10

Exceptional

16 Mar 2026

Julie-Anne

Great hotel in every way. Easy walk to major attractions. Very clean. Kind and friendly staff.

10/10

Exceptional

27 Feb 2026

Laura

This was a wonderful stay. The staff were friendly & helpful. The rooms were very clean and well maintained. Shout out to Suela who goes beyond to make your room just how you like it! We stayed here for almost two weeks. Very ideal for cooking your own meals, doing laundry and a comfy place to unwind. I notice people complain about the location, sure you’re not in the tourist district by the acropolis, but after two weeks coming and going there wasn’t anything to fear. Every major city has the same issues, be mindful and use common sense and you’re fine. Stick to “city centre” routes. The coffee shop next door has great coffee and freshly squeezed orange juice that’s so good. This location was idea to explore all “top 10” aspects of Athens. Nothing was more than a 30 minute walk. We would stay again.

Partner