Name: Mercure Manchester Norton Grange - Hotel & Spa
Address: Manchester Road, Castelton, Rochdale, OL11 2XZ, GB

4/10

Poor

05 Jul 2026

Kara

Place is ok for what it is but what isn’t ok is the noise, people banging on room doors and running off! Get they do a lot of weddings but that should not be affecting the other guests staying there. Just constant noise, drink people and thud thud thud from music. The spa is inaccessible when a wedding is on due to kids!

Family

10/10

Exceptional

04 Jul 2026

Amanda

Still a great place to stay

Self

10/10

Exceptional

01 Jul 2026

Andy

Clean, comfortable & quiet room. A fridge,rare nowadays.
Good food.
Great value.

Self

10/10

Exceptional

28 Jun 2026

Antony

Stayed over for a wedding at the hotel and received a warm welcome and although we were 2 hours early, our room was ready in 15 minutes and was spacious, clean and comfortable. Staff very polite and attentive, food at the wedding was great and the spa was a welcome finish to the weekend. Really good facilities all round. Would stay again

Partner

4/10

Poor

28 Jun 2026

Cathriona

Air conditioning in the room was poor - in this heatwave it wasn’t ideal - had no sleep not only that as no one informed us that loud music would be playing till passed midnight due to a wedding which is okay but would’ve been nice to be made aware. On the other hand staff was polite. Food was very expensive for what you got. Hotel itself was clean.

Partner

6/10

Pleasant

24 Jun 2026

Annie

Food was very good. Air conditioning was very welcome. Beautiful location. Not the cleanest though and the shower was terrible sadly. Staff polite.

Self

4/10

Poor

18 Jun 2026

Ben

Beds rock hard. Not a single USB socket. A free can of Diet Coke though…….in a premium room?

Nice enough staff, facilities were poor.

Won’t go back.

Self

10/10

Exceptional

17 Jun 2026

Saleem

Free parking nice staff clean room nice breakfast nice spa

Self

10/10

Exceptional

09 Jun 2026

Mr. David

I have been back to the Norton grange hotel for a fifth time now and still enjoy going there. It never changes , as in it's staff are helpful and friendly the rooms are clean and spacious and comfortable the restaurant is very good with a great menu and tasty food. Lastly the amenities although I didn't get chance to use them are great .....there is a nice big pool a gym and sauna , steam etc they have it all. I will definitely be back again soon. 😊

Partner

10/10

Exceptional

07 Jun 2026

Carole

Fantastic friendly staff, clean rooms and great food

Friends

8/10

Excellent

01 Jun 2026

CINDY SIN YEE

Given the age of the property I’d say it’s fairly clean and tidy. Breakfast choices were okay, could do with more selection. The dining menu was not too bad, though was slightly disappointed with the duck dish I had for dinner service.
The spa was nice, again it could do with a freshen up look as most items felt well used.
Otherwise it’s been a pleasant stay.

Self

6/10

Pleasant

30 May 2026

Maureen

The room was comfortable and the staff very helpful.

Partner

10/10

Exceptional

29 May 2026

Karly

Lovely, beautiful views. Staff nice and helpful

8/10

Excellent

29 May 2026

Bronwen

Overall a lovely hotel with both great points and a some not so great.

Good - friendly staff, beautiful location, breakfast was fantastic! Nice to have the pool and spa - although this had some not so great rules. Beds were comfortable and the aircon during the heatwave was very much needed.
Room for improvement - no safe or fridge in room. Cleaning was great on the surface but we had to move one of the beds to find something and found what looked like vomit underneath. Pool rules for children seemed overly restrictive especially during a heatwave. They could only use the pool between 8 and 10am and 3:30 to 5pm. This was fine for us, but as well as the time restrictions children were only allowed to swim in a single lane even with a nearly empty pool. Also the changing rooms were absolutely freezing!

Friends_and_family Family

8/10

Excellent

25 May 2026

Saleem

Free parking friendly staff nice clean room nice breakfast

Self

10/10

Exceptional

24 May 2026

Nolwenn

The staff from the start were all lovely and helpful. I was welcomed very quickly and in a friendly manner.
The parking was great and free, which was fantastic, and the hotel gave a feeling of luxury overall. The spa was delightful, and the lady at the entrance of it were very helpful as well.
The room was clean, welcoming, and it took a bit of time to figure out the aircon but I got there eventually. The walls didn’t seem very thick, as we heard someone cough in the corridor, but overall we didn’t hear anything from any other guests nor staff.

Overall a Very lovely experience, with the very minor detail that the plates during breakfast weren’t always the cleanest.

Partner

10/10

Exceptional

14 May 2026

Amanda

Great hotel with wonderful staff. Parking and great food

Partner

10/10

Exceptional

11 May 2026

Nichole

This hotel was the first stop we made when traveling from Canada. Unfortunately we only booked for one night however it was worth it!

It was great to Uber from the airport and just spend our first evening in. We checked in, ate dinner at the restaurant and enjoyed the hydrotherapy amenities of the hotel.

I booked this hotel specifically for the hydrotherapy knowing that after a long day's worth of travel it would be a great way to start our vacation.

The only thing was we were not given towels when we went and assumed they were inside the pool area so we did not have a towel to dry off! Fun fact, you get your towel from the attendant at the desk who allows you out back to the change rooms.

I went back again in the morning and my locker would not unlock, thankfully someone wearing clothing was able to walk to the desk and get someone to assist.

The food at the hotel was good for supper but a little expensive for what we got. The breakfast however was amazing and worth getting up to enjoy! There is also a small Starbucks built into the hotel which means the hotel had good coffee for breakfast!

Room and bed were comfortable however the shower was awkward and the floor gets very wet. As my partner was getting out of the shower I had wet feet and stepped on the towel to dry and when he was getting out the towel stuck to my foot and he slid into an awkward position which could be dangerous.

Staff are super friendly and I would highly recommend visiting this hotel!

Partner

10/10

Exceptional

11 May 2026

Thomas

Spa is lovely

4/10

Poor

08 May 2026

Telvin

While the hotel staffs where amazing, the facilities did fall very short from my expectations. The bathroom shower felt like a licking tap as it was so slow and lacked pressure like you would normally have in other hotels. The bathroom wasn't clean and room was very dusty atleast where we stayed. I requested for toilet paper and didn't get any till after an hour and half and most time you ring the reception and no body is there to answer. The hotel is definitely not as in the photos and for the spa it almost like you needed to take turns or you will have to wait and we were told to come the next morning on Sunday evening when we tried to use it by around 8pm and the staff said it was closed but didn't give any reasons even though we have earlier been told it closed for the last entry by 9.15pm each night. For me it's a no and never again.

Partner

10/10

Exceptional

03 May 2026

Charles

Spa was fantastic, and very clean

10/10

Exceptional

29 Apr 2026

Alison

I loved my stay at the Norton Grange from start to finish. Every member of staff was so friendly and welcoming and nothing was too much trouble for them. My Privilege Room was lovely, spotlessly clean and with pristine bed linen and towels. I loved the little touches like the Nespresso machine, stocked minibar fridge and a really nice selection of teas and coffee with biscuits! There was also a gorgeous bathrobe and slippers. The bathroom was beautiful, again spotlessly clean and with thoughtful high-quality amenities and toiletries along with lovely huge bath towels. I ate dinner in the restaurant and my meal was delicious, freshly cooked and served very quickly, again by absolutely delightful staff. Breakfast was absolutely stunning with the most amazing selection of delicious food including the best locally produced sausages I have ever tasted. After breakfast I used the spa. It was wonderful. I used the thermal pools and the aroma steam room and I loved them. The pools were amazing, especially the one that is open to the outside where you can look out over the grass and trees and watch the squirrels playing. Everything was just lovely and the cherry on the cake was seeing a beautiful deer in the meadow next to the hotel as I went out to my car to set off home. Absolutely wonderful and I can’t wait to visit again in a few weeks. Thank you to everyone who made it such a lovely experience.

Self

8/10

Excellent

28 Apr 2026

Syed Ashfik

Room was excellent clean and toilet were good enough

Self

6/10

Pleasant

23 Apr 2026

Anneka

Was looking forward to a quick dip in the jacuzzi after a long day only to be told last entry was 7.15 when it’s advertised as closing at 8pm. Absolutely devastated and probably won’t bother coming next time due to this as we come for a sporting event that finishes late so the pull of the pool is no longer viable

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Saleem

Free parking friendly staff nice room and nice breakfast.

Self

6/10

Pleasant

20 Apr 2026

Abbie

Stayed for the weekend for the Manchester marathon, the hotel was fine for what we needed it for but felt the room could have been cleaner. The staff were lovely though, didn’t try the restaurant or spa facilities. Would more so say it’s a 3 star.

Partner

6/10

Pleasant

19 Apr 2026

karen

Arrived late and the night staff were really accommodating and helpful. The room was hard to find, when I went in it was cold. Once I found the air con/heater. All was good. I was kept awake by noises from both sides of the room until around 2. But I got a decent amount of sleep after that. In the morning I got up, showered (the shower gel was facing the wall which made it hard to dispense) and went for breakfast. I only had a football shirt and a jumper on me, so wore the shirt to breakfast. The young girl in the restaurant was really helpful, seated me and showed the breakfast to me. Then an older lady who seemed to be in charge came in. She asked everyone if they were ok, ignored me, gave me dirty looks and made backhanded comments about my clothes. To say I was embarrassed was an understatement. All the other tables were groups of women or couples. Whom she was lovely to. I was completely shocked by her behaviour. She cleared the plates around me and left mine. It was awful. I’m staying again soon, I will make sure I dress “appropriately”

Self

10/10

Exceptional

18 Apr 2026

Maryiam

the room was clean and lovely, staff were attentive and helpful

Friends_and_family Friends

10/10

Exceptional

16 Apr 2026

Barry

Great spa facilities, quality bar and restaurant

10/10

Exceptional

14 Apr 2026

Zenab

I recently stayed at the Mercure Manchester Norton Grange Hotel & Spa for one night (11–12 April) and had a really enjoyable experience overall.

The room was clean, comfortable, and nicely presented, making for a relaxing stay. One small downside was the bathroom — the sink doesn’t have a mixer tap, so the water runs very hot, which was a bit inconvenient.

Although I didn’t have breakfast during my stay, the highlight for me was definitely the spa. The facilities were excellent, and I easily could have spent much longer there unwinding.

Overall, I had a great stay and would definitely visit again.

Partner

4/10

Poor

13 Apr 2026

Daryl

First night: I turned up and there was an event (fair enough these things happen) However no mention of it in the emails sent beforehand. When I asked what time it finishes they said 1am (Fair enough). So i said I need to get up early to travel will I be able to har the music in my room? The receptionists response was \"No, you are at the first point wont here it\" ok amazing! Well it would have been if I couldnt hear it! Needed to go sleep because i needed to be up at 6am.....boom boom boom boom! 1:30am i managed to get to sleep in the end.

When I questioned it with the General Manager I think hes name was Raha, instead of worrying about the fact that his customer had a terrible experience both with information and sleep, his reply was \"Our terms and conditions state that we cant guarantee a good nights sleep\" and then went on to blame Hotels.com for not having these terms and conditions in big letters on the hotels page!! I had to cancel a meeting and lose money out of pure tiredness, and his response was \"Our terms and conditions state we cant guarantee a good nights sleep\".

Room wasnt cleaned on third day, bath mat had somebody elses curly hairs all over it when i wanted to bath my kids (Check CCTV GM I threw it out the room)

Swimming Pool is set up in a dangerous layout for children trying to swim.

But I will say the bed was comfortable, its just a shame the two staff members ruined the whole experience.

Couldnt even reply to the messages sent on Hotels.com.

8/10

Excellent

05 Apr 2026

Gary

.

8/10

Excellent

05 Apr 2026

Tariq

Room was clean, had iron and hairdryer, the tea,coffee and biscuits was very nice. The bathroom was well lit but shower could have had a power/hard setting.
The staff were attentive and helpful. Swimming pool and thermal facilities were great.
Overall a lovely stay at this fibe establishment.

Partner

10/10

Exceptional

22 Mar 2026

Jonathan

Great facilities.

8/10

Excellent

22 Mar 2026

Lynsay

Spa was lovely but not enough seats or beds round the pool for the amount of people using the facility. Privilege room was a lovely size, comfy bed and great shower. Bar/restaurant lacked atmosphere. Food was ok but more set up restaurant style than bar.
Staff were all very friendly the only issue we had was housekeeping knocking on the door at 1115 when we didnt have to check out until so felt like we were being rushed out.

Partner

10/10

Exceptional

22 Mar 2026

Kathleen

Absolutely beautiful would definitely recommend and I will be returning amazing stay

8/10

Excellent

15 Mar 2026

Judith

The spa area felt quite cold particularly around the pool so not very conducive to relaxing on the sun beds.
The temperature of the pool was quite cool. Best to go in before using any of the thermal journey!
Rooms starting to need redecorating in places and my air conditioning unit in Room 313 was leaking water onto the carpet below.
Breakfast choice was really good and food was hot.
WiFi was very good.
Plenty of free parking at the hotel

Self

10/10

Exceptional

07 Mar 2026

Kandice

We booked this hotel and saw some of the reviews and were really anxious about what it was going to be like BUT and a big BUT we could not fault the stay whatsoever. Spa area was impressive with lots to offer well kept and clean. We had breakfast and the food was spot on. Staff were all super friendly and polite. The mini fridge was broken but still fully stocked with a vast array of drinks. Honestly you will not be disappointed if you go. I read the pool was could etc and for us it was beautifully warm maybe the other guests came when something was broken who knows but the place is amazing ❤️

Partner

8/10

Excellent

06 Mar 2026

Michael

Did not use. But family really enjoyed.

Friends_and_family Friends

10/10

Exceptional

21 Feb 2026

Natasha

Staff nice and welcoming

Family_with_children

8/10

Excellent

19 Feb 2026

OVIE Vincent

Excellent…

6/10

Pleasant

15 Feb 2026

vickie

Have stayed twice before and both times rooms were immaculate but this time was little disappointed as there was dust on top of head board which fell on to pillows. Floor boards were extremely creaky and made lot of noise every where we walked around the room. Then in early hours f morning people n room above ours were shouting loudly and sounded like were fighting and throwing things around making a lot of noise which was very disturbing and seemed to take a very long time for hotel staff to deal with so did not sleep well at all.

10/10

Exceptional

08 Feb 2026

Stephen

Cleaning staff are amazing well done you keep the whole country moving

8/10

Excellent

08 Feb 2026

PAUL

Nice hotel. Very nice room and an excellent large bathroom. Two minus points though. Room was freezing cold when I arrived. Got told to turn on the air conditioning but that took nearly two hours to warm the room. Then got charged £7.20 for a pint of Moretti. A bit excessive.

Business

10/10

Exceptional

05 Feb 2026

Rodney

The free use of the amazing spa facilities was a bonus.

Business

6/10

Pleasant

03 Feb 2026

Akeema

Our room was changed from Room 306 to Room 314 due to several cleanliness issues, including a white pill, a broken nail, scum on the bed frame, and a dirty sheet found under the bed.

I brought these concerns to the attention of the morning receptionist on 1 February, who offered us complimentary breakfast and a room change before we left for the day. However, upon our return, the afternoon receptionist was unaware of this arrangement, which resulted in a delay while the issue was resolved.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Daniel

Food very good spa good aswell overall really nice place to stay

Partner

6/10

Pleasant

31 Jan 2026

Alison

Could do with an update, scruffy paint work, tired decor, it was clean so did what we needed it to do.Had a gorgeous braised lamb dish for dinner but wouldn’t book breakfast again, the hot breakfast wasn’t even warm and i think the pastry option had been there all week, I took one bite of a pain du chocolate and nearly broke my tooth. Not all the pillows had pillow cases on and the pillows were so uncomfortable, it was like laying on a brick. Do not think I would stay again.

Business_and_leisure

8/10

Excellent

25 Jan 2026

nelson

Excellent place to enjoy with your partner. Plenty quantity and quality. Loads of place to sit and people to help you around

Partner

2/10

Poor

23 Jan 2026

nomi

The corridors smelt of sweat the room was of no quality for the price paid we didn’t get not even a hot drinks in the room or any kettle to make it the tea or coffee when asked we were told to pay extra the room had no heating we were frozen had a bad sleep the TV only had
one channel working the staff were not helpful I would not recommend this hotel to anyone it’s a scam with the pictures posted online & waste of money

Business

6/10

Pleasant

22 Jan 2026

Dean

Room very small and could have been cleaner. Very dated property

Business

10/10

Exceptional

15 Jan 2026

Prashant

Very nice hotel, spacious room, quiet, ample car parking tasty breakfast, plesant checkin and check out.

Business Self

8/10

Excellent

13 Jan 2026

John

Clean room good size and all amenities except a room safe. Staff courteous and fast efficient check in. Good breakfast selection but closed at 930. Check out 1200 so no rush to clear room. Good gym facilities but did not have chance to use this time. One slight issue was tbe extremly hard pillows. Othetwise all goodd.

Leisure Partner

10/10

Exceptional

12 Jan 2026

Veronika

The room was cosy and spacious, the beds were comfy. Overall lovely room and lovely hotel, a bit dated but that reflects in the price and although could do with a revamp it was pristine.
Breakfast was lovely, good coffee lots of options for English or continental breakfast lovers equally. We had dinner in the restaurant the first night and it was delicious.
Good sized pool which again was a bit basic HOWEVER the spa was surprisingly nice! 2 different steam rooms, 2 different dry saunas, an ice room and jacuzzi plus swim outside pool. Well equipped gym as well. Absolute treat for the price cannot complain. We’ll visit again!

Friends_and_family Friends

10/10

Exceptional

12 Jan 2026

Amanda

Great facilities, room spotless, good breakfast and a hotel toaster that actually works!

Business

10/10

Exceptional

11 Jan 2026

Craig

Excellent all round from check inn lovely helpful lady on reception. Clean and tidy rooom. Breakfast staff rude and miserable. Breakfast quantity was good quality was just ok at best. Spa swimming pool steam rooms sauna amazing.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Richard

We disnr stay fir breakfast due to a issue at the hotle on the moening of our departure but that disnt really wpoil our break as our food the night befire was amazinf and the spa was just what was needed

Partner

10/10

Exceptional

04 Jan 2026

Mark

Staff we're superb, could not have been more helpful

8/10

Excellent

26 Dec 2025

Paul

Only stayed 1 night didn’t find any problems. Staff were helpful and polite

Friends_and_family Friends

10/10

Exceptional

18 Dec 2025

Mark

Clean and tidy and staff was fantastic

Business

10/10

Exceptional

17 Dec 2025

Emma

Easy check in, excellent spa, co.fy spacious room and lovely breakfast.

Partner

2/10

Poor

07 Dec 2025

Anthony

Spa facilities were great. 1am before thr disco night finished, would havd been nice to kmow this before i booked, as i had a 4hr30 drive in th e morning.
Very noisy stay loud doors slamming

Leisure Family

8/10

Excellent

06 Dec 2025

Mark

Friendly staff, excellent spar facilities & reasonable bar menu.

10/10

Exceptional

05 Dec 2025

Stephen

Excellent restaurant

Business Self

4/10

Poor

28 Nov 2025

Martin

Not the best weekend for a family wedding. Booked 2 nights and on the second day was told to leave my room at 12.00! Room was cold, hot water took 5 mins to come though not instant. Dirty cups for a brew. Some stains on headboard. In all no attention to detail. No one at the bar to get a drink, other people was waiting too. Don't think i would stay again unless things improved.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Carmen

Its was nice to stay they made me feel so welcome too aswell its a lovely hotel the staff are amazing too so nice

2/10

Poor

24 Nov 2025

martin

The room was cold and felt damp. I had to turn the radiator on, then decided to have a hot drink where i found two dirty cups, one i had to wash. Then i had a phone call from reception at 12 to tell me to keave the room asap. But i had booked for 2 nights. The shower took 5 mins to warm up andbthe dan wascnitvwitking in the bathroom so everything ws wet. All little things but does need attention to detail. Also when attending the wedding party, no mone was at the bar i had to wait around but then they came from the back room. This happened twice and some other guests went to the other wedding bar to get served. All not good. I wouldn't recommend to friends.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Dominic

Friendly efficient desk staff and a well presented clean comfortable space

Self

10/10

Exceptional

10 Nov 2025

Rhys

Room was tidy, hotel was lovely, the swimming pool facilities were amazing

6/10

Pleasant

10 Nov 2025

Jodie

This is a beautiful hotel but the Spa was closed for refurbishment and this was not listed on the details on hotel.com. This was a defining feature that we selected this hotel upon so we were really disappointed as it looked lovely. Other than that, the room was ok, small but perfectly appointed and comfortable. The service was a little off at the restaurant; friendly but patchy. Good vfm though.

Partner

4/10

Poor

08 Nov 2025

John

Bed was uncomfortable, thin walls meant noise was easily heard and it was noisy! Check in staff were superb but the evening serving staff were utterly uniterested. On the whole, a great location but tired hotel past its best.

Self

8/10

Excellent

26 Oct 2025

Colin

Wrong room given at arrival. Soon sorted out . Shower set off fire alarm despite doors being shut.
Pool and facilities excellent as were desk staff

Business_and_leisure Partner

6/10

Pleasant

25 Oct 2025

Jo

When I checked in it was early hours of the morning due to travel. The property doors were open, no one was on the desk and the 24hr number wasn’t working. I could see my check in card over the desk so I had to fish it to me to be able to get in my room. I could’ve been anyone. There were plus sockets behind to hanging off the wall in my room and a dirty mug. The hotel staff were not as knowledgeable as they used to be and it all felt robotic. Lost its old charm. I tried to get a drink, which was a painful process because my card wasn’t linked to my room. The price of the drink was ridiculous. I’m from the south and am used to it, but London prices in Rochdale?? City centre I get. I have family nearby so have visited many many times over the years. All looks smart on face of it but behind the scenes it’s totally lost its local out of the city charm. Wasn’t awful and was pretty clean but soulless! Shame. Lift also not great. Main concern the security side!

Business_and_leisure Self

10/10

Exceptional

22 Oct 2025

Mr. David

Rooms were very clean , all staff really smartly dressed and very friendly and helpful. The breakfast we payed for and were very pleased with , it had all that we needed (sausage , bacon, egg , hash brown, beans etc )and juice , coffee and im sure if you looked (which i didn't) there were vegetarian and vegan options also. We visited the spa while there and was very impressed with the amenities and also we had massages ...excellant we thought .

Partner

10/10

Exceptional

20 Oct 2025

Emmanuel

The hotel was top notch except they had only one switched socket in the room which was inconvenient. Will stay there again

Self

10/10

Exceptional

20 Oct 2025

Angela

Wedding venue L, stayed over for a family wedding

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Emiley

Spa was great place was brilliant

Friends_and_family Friends

10/10

Exceptional

13 Oct 2025

Anneka

An amazing little gem.

Well what an absolute treat this place was. My son and I travel for his sport and to be honest we tend to just book the cheapest place we can find as we’re hardly there. However, this time he asked for a pool to relax after his race. Norton Grange was only £20 more than the budget hotel I was going to book so I booked it. And I am so glad I did. Not one thing I could complain about. Yes it’s a little tired in places but it’s an older hotel, and to be expected but it’s easily the cleanest hotel I’ve stayed in. The room was absolutely amazing. Spacious and comfortable with everything we could possibly need. The pool was a tad chilly but we stumbled upon the Jacuzzi and WOW!! What an amazing facility. So relaxing and absolutely stunning to be open to the outside. Beautiful. We loved it. I was truly floored by how amazing the facilities are with prices so reasonable. We didn’t eat in the restaurant but could tell that it serves delectable food, it was packed. Staff are so friendly and helpful and when we asked if my son’s race bike could be kept inside for safety they didn’t bat an eyelid. They took it and stored it safely for us. We have since booked 3 more visits and will be our go to hotel when ever we race in Manchester in future. The option to pay for early check-in or even use of the facilities early would be great as what with practice and early starts we were so sad to not have more time to enjoy your beautiful hotel. We will be spreading the word.

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Charlotte

Had a lovely night away the hydro pool was so lovely and relaxing.

6/10

Pleasant

08 Oct 2025

Julian

Stayed for 6 days.It was ok but be warned it is extremely noisy if there is an event on,and that was most nights whilst we were there.We couldn't find the hair drier as it was missing. looked on top of the wardrobe and found it thick with dust.Probably wouldn't visit again.

10/10

Exceptional

08 Oct 2025

David

From start to finish exceeded expectations

Will 100% stay here again, from the very start the staff were friendly and informative, the room nice and clean and super dark and quite at night: breakfast and spa/ swim facilities absolutely lovely!!!

Friends_and_family Friends

6/10

Pleasant

07 Oct 2025

Klaus

The fire alarm woke me up in the middle of the night. There were other loud noises during the night that disturbed my rest.
Breakfast was mediocre.

Business Self

8/10

Excellent

05 Oct 2025

Ian

Class.

Lovely hotel, friendly staff. Very clean. Room was lovely, comfy bed, again really clean. TV needs upgrading/fixing though. Alot of old channels as if not been retuned for a long time. Spa was amazing. The Jacuzzi with open air element was spot on for the soul.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Adrian

Lovely relaxing stay

Spa amenities were lovely. Very clean and relaxing. Love the sauna pool that opens outside, was lovely just relaxing with the view and the other sauna and steam rooms were very well presented and clean.

Partner

6/10

Pleasant

23 Sep 2025

chris

Looking rather in need of a decent refurb, but for a very basic night away for a place to sleep this is ok. Breakfast is open late on Saturdays so not ideal for an early start

Friends_and_family Family

4/10

Poor

20 Sep 2025

Martin

Desperate in need of refurbishment.

Room was worn out. Floorboards creaked so badly we just laughed every time we had to move. Every aspect of the room needs a refurbishment. Couldn’t change the temp on the shower which is set at lukewarm and the pressure from it was like a watering can.

Partner

6/10

Pleasant

14 Sep 2025

Afra

Breakfast was ok. No wide selection of spreads and there was no lactose free milk.
Very old building needs some refurbishing. Rooms not sound proof. Waken up by early check outs. Will not be returning

Leisure

8/10

Excellent

12 Sep 2025

John

Ok

Om

Business

6/10

Pleasant

09 Sep 2025

Chloe

The hotel itself has seen better days. All of the furniture in the room was worn, scratched

Partner

10/10

Exceptional

04 Sep 2025

Matthew

Great hotel

Lovely hotel with great facilities

Partner

8/10

Excellent

04 Sep 2025

Mohamed

Lovely hotel with nice greenery and surroundings. Very friendly and helpful staff in reception.

Only negative i have is that we had some guests opposite us making a racket at 11pm, closing doors very loudly and shouting from outside their door. I had a young baby with me sleeping. When i came out to ask them to quieten down, there was a hotel staff member providing them room service and smiling. I thought this staff member shouldve been asking them to quieten down herself. The noise levels did reduce after speaking to them, but this was the only inconvenience. Otherwise a pleasant stay.

Leisure Family_with_children

10/10

Exceptional

03 Sep 2025

Hicham

Clean room

10/10

Exceptional

02 Sep 2025

David

I recommend this hotel great stay

I recommend this hotel rooms are great and spacious, comfy, and clean, good meetings good food and staff are really welcoming

Business

8/10

Excellent

31 Aug 2025

Christopher

Average, cleanliness in the rooms not great!

Partner

8/10

Excellent

31 Aug 2025

Graham

Lack of usb points
No choice of eggs at breakfast
Apart from that excellent

Leisure Partner

4/10

Poor

27 Aug 2025

Verified traveler

Nice Hotel, but Avoid Ground Floor & Adjoining Roo

The hotel was very clean and well-maintained, and the staff were friendly and helpful throughout my stay. Unfortunately, my experience was impacted by the noise levels. I stayed on the ground floor and found it extremely noisy, both from outside and from the adjoining room. The walls are thin, and it felt like I could hear every sound from next door, making it difficult to get much sleep.

If you plan to stay here, I’d recommend avoiding the ground floor and requesting a room that isn’t adjoining to another.

Business

10/10

Exceptional

24 Aug 2025

Luke

Great over night stay

Very nice stay with excellent spa facilities. If I had one recommendation it would be to get better internet and smart TVs

Partner

10/10

Exceptional

23 Aug 2025

Alison