Name: Holiday Inn Manchester Central Park
Address: Oldham Road, 888, Manchester, M40 2BS, GB

2/10

Poor

28 Dec 2022

Adam

Closed for the night + parking fine

Hotel closed without notifying us. We turned up and the hotel was closed. We were then fined £100 for being in their car park whilst arranging alternative accommodation.

Partner

10/10

Exceptional

09 Sep 2022

Serge

Simple, above average and very convenient place to stay for a couple of days.

Leisure

10/10

Exceptional

01 Aug 2022

Sid

Great overnight stay

Staff were very efficient, but also very pleasant and helpful. Perfect combination.
Breakfast was very good - the usual HI buffet, well cooked, but never overcooked. Great choice. Good sty. We would return.

Partner

4/10

Poor

27 Jul 2022

Tom

Got room service, they forst gave me the wrong thing and also overcharged me for it and told me I could get refunded at reception, then at reception they said as the people who were workingthe night before had gone home they couldn't do anything.
Extremely disappointing to be forced to pay for something I didn't want

Business

2/10

Poor

24 Jul 2022

Naomi

Don’t stay here.

The check in was extremely slow, about 25 minutes total, the guy on reception kept helping other people while serving us which left us stood there for ages at midnight tired not behind helped. The room was dirty, I moved one of the twin beds over to make a double and it was filthy underneath. There were hairs in the bath and drains and the room was very dated.

Business

10/10

Exceptional

13 Jun 2022

Kay

Very friendly helpful staff service was excellent

Leisure Family

10/10

Exceptional

09 Jun 2022

FERNANDO

Excellent

Excellent costumer service and hotel.

Friends_and_family Family

6/10

Pleasant

06 Jun 2022

Mohammed

Not happy

After a long journey we got disturbed twice with loud knocking on our door, complained and nothing was resolved

Partner

10/10

Exceptional

22 Apr 2022

Geoffrey Robert

Great location for the Etihad

Great location and easy reach of the Etihad
The room was a little noisy as we had a room at the beginning of a corridor but otherwise great service and selection of food

Friends_and_family Family

10/10

Exceptional

04 Apr 2022

Emma

Our stay at the holiday in was 5*. The room was clean and had all the facilities we needed. The staff on reception were very helpful and accommodating. Parking was onsite and not expensive. It was only 5 mins walk from the nearest tram stop and 2 miles into Manchester itself. Overall very happy and would stay here again.

Partner

4/10

Poor

19 Mar 2022

M

Bathroom shower water stinky

Bathroom drain was chocked and water smelled like coming from a gutter

Friends_and_family Friends

8/10

Excellent

14 Feb 2022

Cherry

Good stay. Not luxury but good for a couple nights. Not far from the city but bus and taxi is a bit pricey so consider that if you are travelling into the city each day of your stay.

Leisure

6/10

Pleasant

14 Feb 2022

Jim

Hoiiday Inn-Manchester

Rooms a little shabby and could do with an upgrade. The shower was hot and powerful although the fixed shower head is always a let down.

That said..The staff... Superb in all departments, bar, restaurant and reception all get 5 *... Would return.

Business

10/10

Exceptional

07 Feb 2022

KENNETH

The staff we're very helpful and the location of the hotel was ideal .

Leisure Self

6/10

Pleasant

03 Jan 2022

Anuja

Overall, area is not very close to the happening spots in the city. The hotel room was decent. However, the room service dining options were very limited and there was an extra charge to get food delivered in the room so we picked it up from the ground floor - kind of defeats the purpose of room service, if you ask me.

Leisure Partner

10/10

Exceptional

18 Dec 2021

Barbara

Value for money hotel

Very efficient and friendly check in and given all the essential information.Very comfortabe bed with good linen.Breakfast was very good with a sekection to suit most people.

Partner

10/10

Exceptional

12 Dec 2021

Zakariah

Man City Vs Wolves trip

Great stay for one night 30 mintue walk to the city center, but yeah was really comfortable and felt welcomed aswell

Friends_and_family Friends

10/10

Exceptional

26 Oct 2021

David

Recommended

Nice hotel with clean rooms. Reception staff were very helpful and polite. Theres a £5 charge for parking, which surprised me. But, I would recommend this place.

Business Self

10/10

Exceptional

13 Oct 2021

Nigel

Great stay but having too pay parking

I was disappointed that I got charged to park my car over night even though I was a guest not good at all really

Business

10/10

Exceptional

12 Oct 2021

Chris

The hotel was clean and the room was spacious and comfortable. The bed was very comfy and afforded a good sleep over the weekend.

The hotel is in a good location

Food from the restaurant was nice

Leisure Partner

10/10

Exceptional

26 Sep 2021

mark

Great location for the city centre

Clean and comfortable. Friendly staff.

Partner

10/10

Exceptional

19 Sep 2021

steve

Very clean room, check in was easy and efficient. Staff were very friendly and helpful. Would differently book this hotel again and Holiday Inn. The restaurant and bar had a basic but adequate menu, we found something to eat which was well presented and tasty.

Leisure Partner

10/10

Exceptional

21 Aug 2021

Verified traveler

Staff were friendly and helpful.

Leisure Family

10/10

Exceptional

03 Aug 2021

Kevin

all good

no complaints. nice and cheap hotel

Business

2/10

Poor

10 Jul 2021

Verified traveler

The AC was not working! Could not sleep at all!

Leisure Family

4/10

Poor

08 Apr 2021

Lee

Ruff

Food was burnt.would not stay again

Business

10/10

Exceptional

01 Mar 2021

Verified traveler

Excellent efficient and friendly. Free parking and secure parking. Clean room. Overall good value for the my purpose of attending an appointment outside the city.

Business Self

8/10

Excellent

04 Nov 2020

Deirdre

When we arrived room was cold. Spoke to receptionist nd we got it sorted while we were out of the room.
Appreciate your extra standards as this present time. Thank you.

Partner

8/10

Excellent

18 Sep 2020

david

stay in C19 concern area

considering that we are in this usual situation with C19 they were well orgainsed and helpful. meausres that they have in place were reasuring and I will usse them again.

Business

10/10

Exceptional

14 Sep 2020

Sasi Kumar

Excellent place...

Nice clean good place...

Friends_and_family Family

8/10

Excellent

10 Sep 2020

Verified traveler

Fairly clean

I chose this as it was central to the attractions we wanted to go and do. However, usually i book holiday inn express at trafford city and i've never been disappointed. Then again that was pre covid 19.

This time it was a whole different experience and breakfast was grab and go and the hospitality atmosphere was missing. However, we didnt let this dampen our days and nights at Holiday Inn, we still did lots and enjoyed our stay.

Friends_and_family Friends

2/10

Poor

30 Aug 2020

ILeh

After a long 4hrs trip from London to Manchester arriving at night, all we needed was a nice bath and relaxation but turned out to be opposite😩😨. The car park was not free as stated on there website, our hotel room was not cleaned after the previous guests before us (dirty everywhere and used bed). We were moved to another room with two single beds resulting to myself and partner sleeping apart, in the morning we noticed the the shower was not working and all we got was complimentary breakfast and wine. We went out to the main reasons we came to Manchester only to returned at night, discovered hotel management entered my room removing some of my properties to the reception and the others still in the room. We walked back to the reception for the suitcase back to the room only to discover my phone charger missing and had to go back again for it😡. They spoilt my trip and left me embarrassed considering the facts I had lots of sexual stuffs in my room, the staff had no right entering my room in my absence as it was booked for two nights. I will not recommend this hotel to a Dog 🐕

Friends_and_family Partner

6/10

Pleasant

04 Aug 2020

Jake

Nothing special but does the job

Hotel was fine for a few nights. Was in room 7 - right next to reception. If I hadn't been rushing for work, would have tried to move room. Was averagely clean, though the bottom of the bathroom door was warped indicating a historic leak or flood. Was also given the wrong invoice on departure. When booking, I weighed up a more conveniently located Travelodge with this hotel and here; next time I might consider staying there instead, as this hotel isn't reflective of the 'premium' Holiday Inn brand. Then again, at £60p/n, It's not too bad.

Business

6/10

Pleasant

07 Jul 2020

Mike

Hotel good.food service in room only.Due to covid restrictions .Food reasonable but a bit expensive for what was takeaway food really.

Business

4/10

Poor

15 Mar 2020

Jacqueline

Disappointing

Nothing particularly special - tired and run down - felt like somewhere just to put a head down if on the road and not much more. Certainly not luxurious in any way shape or form

Friends_and_family Friends

2/10

Poor

17 Feb 2020

Christine

the worst Holiday Inn ever ???

Despite complaining about the lack of cleanliness - nothing was done. I had to put towels down to walk on the badly stained carpet. The safety chain had been ripped off the door - i felt neither safe nor comfortable - and as for the food :(

Business

10/10

Exceptional

14 Feb 2020

Debbie

I liked the fact that I had free parking and was easy reach to tram station

Leisure Family

4/10

Poor

23 Jan 2020

Verified traveler

Tired rooms

Limited menu in the restaurant during the evening, with very slow service. Rooms are a little tired. Staff are friendly and very helpful.

Business

8/10

Excellent

13 Jan 2020

Philip

No problems here, clean, warm, good breakfast, friendly staff and just where I needed to be location wise. Will definitely come back again soon

Friends_and_family Family

8/10

Excellent

01 Jan 2020

Verified traveler

Broken air conditioning in room .that's all thank you

Leisure Family

6/10

Pleasant

01 Jan 2020

Peter

Good carpark, my room was to a good standard, the resteraunt lets it down.

Leisure Self

6/10

Pleasant

08 Dec 2019

Kathleen

Room was tired and run down and smelt if drains. Humming noise all night kept me awake. Staff were lovely.

Friends_and_family Family

4/10

Poor

30 Sep 2019

Verified traveler

Rooms not up to HI standard

Rooms tired, scruffy. Matress on bed old and feel the springs. Bathroom, leaky sink. Floor tiles by door broen.

Friends_and_family Friends

2/10

Poor

25 Sep 2019

Verified traveler

Staff member talked to me like s**t

A member of staff was extremely rude to me and when I complained to the reception desk about how she treated me, they did not do anything about it. Room had cobwebs but other than that was acceptable. Did not feel at all comfortable after the threatening behaviour of the staff member on the first morning of our stay.

Friends_and_family Friends

10/10

Exceptional

05 Sep 2019

Oyinkansola

My room was so spacious and clean and the got free parking. It was an awesome stay and I will go there next time I’m In Manchester

Friends_and_family Family

6/10

Pleasant

05 Sep 2019

Leigh

Disabled Room

For some reason i was given a disabled room which in general was the same as a normal room except for the bathroom.
The shower was a drain in the floor which i did not want to use as it would have soaked the how bathroom and the sink was down by my knees which made things comfortable.

Business

6/10

Pleasant

05 Sep 2019

Verified traveler

The property was ok. Air conditioning was welcome.

Business Self

6/10

Pleasant

02 Sep 2019

Verified traveler

Room size was reasonable. Aircon didnt seem to work properly and room very hot. Bed very uncomfortable. Could feel springs in mattress everytime i turned during the night. Didnt sleep very well at all. Not too sure if all mattresses are like this our just one we had. Room could have done with some attention to detail in places.

Leisure Partner

10/10

Exceptional

29 Aug 2019

Andrew

No complaints

Better than the Park Inn by Radisson that we stayed in. Great value for price. Nice staff. Clean

Partner

8/10

Excellent

27 Aug 2019

Paul

Breakfast good but coffee not nice. Staff welcoming and helpful. A good stay thank you.

Friends_and_family Friends

4/10

Poor

16 Aug 2019

Shaun

A bad experience

At first positive experience with friendly staff. Upon getting to the room we found the bed to be dirty with food in the pillow cases. Dinner on the first night at the hotel caused my girlfriend to get food poisoning told receptionist about how ill my girlfriend became on our stay as we were leaving and she stated there was nothing they could do as it wasn’t confirmed by us going to hospital, upon return home was confirmed food poisoning by local Doctors.
Found ourselves in a very awkward situation where the waitress and kitchen staff had a full blown argument whilst we were waiting to be served.
A lot of noise at night kept us awake.
The hotel is more than aware of the above as we have emailed upon return home and confirmation of food poisoning.

Partner

8/10

Excellent

22 Jul 2019

Verified traveler

Great Stay!

Stayed one night, the staff and service was impeccable! Got no complaints :)

Self

2/10

Poor

16 Jul 2019

Syed Rashid Ali

Sink and tub blocked

Family

8/10

Excellent

15 Jul 2019

Verified traveler

This holiday is well situated for me near Moston where I have relatives. It was clean, tv/ remote worked which is very important. Service staff were excellent on reception and breakfast area. Will use infuture.

Friends_and_family Partner

10/10

Exceptional

09 Jul 2019

SARAH

Cheap and comfortable

Great hotel would stay again. Bar lady was a bit awkward but everything else was spot on. Also overheard staff slagging work off whilst I was eating breakfast which wasn’t great but didn’t spoil my stay

10/10

Exceptional

01 Jul 2019

Hannah

I can't fault our stay. The staff couldn't have been any more helpful, extremely friendly and nothing was too much trouble. Will definitely be going back when stating in manchester again!

Partner

6/10

Pleasant

02 Jun 2019

TRACEY

good value for money

Hotel needs a refurb looking tired however excellent customer service on reception good price for one night

Family

4/10

Poor

13 May 2019

Bim

U did not have a very nice experience at this hotel. Upon arrival I had to go looking for someone to come check me in as there was no one at the reception. The bed was horrible, shower curtain was dirty , desk chair had a broken back, air conditioning did not work.. I will not recommend this hotel.

10/10

Exceptional

29 Apr 2019

Karen

Stayed one night as was going to the arena. Best night sleep I had in ages bed was so comfortable.

Partner

2/10

Poor

14 Apr 2019

A

Not Good at All

I asked for a king bed ..though I got a single twin bed and the room was particularly designed for disabled. No shampoo or conditioner in the shower .

10/10

Exceptional

06 Apr 2019

Rajesh

not sure about the safety of the area where this hotel is,

4/10

Poor

05 Apr 2019

Chris

An experience I won't repeat

We arrived and the person couldn't find our booking where we had to wait a while. We were offered drinks while waiting.
When we got into our room we found all the tiles from the bathroom floor had been ripped out and left there so we couldn't walk on the bathroom floor and there was no cot even after we requested one.
Also the floor had a strong stench of weed which must have been one of the other guests.
There were no rooms to change back into despite the state of the bathroom.
I asked the next day for a cot from two workers who both said they would check for me and get back to me, neither did.
I asked again the next day to receive the same response that they would check and get back to me.

Hotel was a bad experience which myself nor my business will be using again.

2/10

Poor

30 Mar 2019

ASMAh

This is a trampy hotel with a damp smell in the room. Avoid at all costs. It needs to be renovated. It is safe to say I won’t be staying here again.

Leisure

8/10

Excellent

19 Mar 2019

Dwayne

Room for improvement

Overall good but the room the door was damaged and the bathroom floor was dusty. Maybe it’s the Army white glove strictness that I noticed this. Staff was warm and friendly.

Family

6/10

Pleasant

13 Mar 2019

Verified traveler

Too long to check in and out. Very short staffed and limited menu in restaurant although the lamb shank I had was very nice

10/10

Exceptional

05 Mar 2019

Verified traveler

Great location, easy parking and access. My only gripe was that we booked a king suite and it was no more than a comfortable standard room...
That aside, it was a clean, comfortable and practical room. The staff, restaurant and food was lovely.. would definitely return when in Manchester

Business Partner

2/10

Poor

04 Mar 2019

Verified traveler

Avoid!

Rude reception staff, provided no resolution, apology or remuneration for a broken sliding bathroom door which made a racket when trying to open and close in the middle of the night

Partner

2/10

Poor

27 Feb 2019

Verified traveler

looks like the hotel is for bed and breakfast not as holiday inn
the towel was not clean
the bed is very old
the headboard is piece of wood
the carpet not clean

Friends_and_family Partner

10/10

Exceptional

16 Feb 2019

Verified traveler

Very good service and understanding with regards to disability.

Business Partner

6/10

Pleasant

06 Feb 2019

Verified traveler

Staff at front desk were not courteous, BF was not having variety, No Hot water in morning

Friends_and_family Family

2/10

Poor

29 Jan 2019

Verified traveler

Terrible experience, unlikely to stay here again. Room service never answered, rang 8 times, rang reception who said the bar will call me back and never did. Ended up ordering through just eat. What is the point of having room service if it is this difficult to get some food? Check out was just as bad, staff never on the desk had to wait for someone to show up, no smile, no questions. Hospitality does not exist in this hotel!

8/10

Excellent

28 Jan 2019

Joanne

Good hotel in convenient location

Used hotel to visit UK national cycling championships.

Partner

8/10

Excellent

27 Jan 2019

Matthew

Excellent service

Friendly and helpful staff with excellent service. Mattress wasn’t very comfortable & shower curtain had seen better days. Overall, we’d go back if in the area again.

Partner

10/10

Exceptional

11 Jan 2019

Jon

Neat hotel friendly and clean

20min walk to Ethiad, 10min en route try Vermillion Indian restaurant it’s amazing

10/10

Exceptional

04 Jan 2019

Verified traveler

Great one

Friends

4/10

Poor

22 Dec 2018

Verified traveler

Staff are great but the room was disappointing, we stopped in a room for a disabled person I’m over 6” so it was not easy using the wash basin, one of the mattresses (two singles joined to make a double) was trashed, the mattress has collapsed and springs made an appearance !

2/10

Poor

02 Dec 2018

Verified traveler

This is a tired, dirty hotel with some staff that do not understand customer service.

The receptionist however was very helpful sorting out an additional bed in our room as I booked a room with 2 x double beds but this hotel apparently does not have rooms like this.

Will not be returning to this hotel.

10/10

Exceptional

24 Nov 2018

Madge

Spot on
Staff really polite and reasonably priced food

4/10

Poor

12 Nov 2018

Richard

The room was clean but ordered a kingsize bed and only got a single after been put into a double room rather than twin first off. The shower water was cold and never heated up and was very expensive for a basic hotel

Friends

6/10

Pleasant

04 Nov 2018

Verified traveler

Nice stay but no storage

A nice stay however there were a few touches missing for us. We were disappointed to find there was little storage with no cupboards and just a small open plan single rail i.e. No wardrobe. Hotel was located an industrial area of Manchester and there was very little local amenities. Although it was easy to get to the city centre we would choose a hotel nearer the city in the future.

Partner

6/10

Pleasant

04 Nov 2018

David

Disappointed overall with the visit. We had to complain about a couple of things whilst there, although the staff were really good in dealing with our complaints and resolving them quickly. I couldn’t fault the staff and their customer service was really good. It was a shame we had to complain in the rust place though. Our complaints were relative to the room cleanliness and food.

8/10

Excellent

28 Oct 2018

Ann

Our stay at Holiday Inn

The hotel doesn’t look great from the outside but inside was clean, comfortable with friendly staff. Room was comfortable, had all we needed and the bathroom was big!!

Partner

4/10

Poor

23 Oct 2018

Jason

Very average at best

Very dated and basic. My bed was like a table top and was so uncomfortable. My colleagues bed was like a marshmallow that you sink in to the middle. Not enough plug sockets either. Was fine for purpose but should be half the price for what you get

2/10

Poor

11 Oct 2018

Ronaldo

Terrible experience- I wish I stayed in another hotel, The room was small, the mattress was worn out, really bad, normally I don't complain but I could feel the springs in my back,how can a hotel the standard of a Holiday Inn be permitted to operate in this way,

and the banging of the doors, at night and the whispers in the corridor,

anyway, the only good thing was the shower in the morning,

but In all, I will never set my foot in this place again

4/10

Poor

15 Sep 2018

Lawrence

Bad hotel

Not a good hotel, very old and tired, missing basic business requirements

6/10

Pleasant

02 Sep 2018

Katie

Hotel was fine overall. Bed was very uncomfortable we both had very little sleep due to that and people slamming doors and being loud.

Partner

6/10

Pleasant

26 Aug 2018

Ethan

Average hotel, cheap price

Only stayed for 1 night, can't really complain as it was quite cheap, comfort levels okay

2/10

Poor

20 Aug 2018

Verified traveler

A bit far from town , only good thing was that the parking for this hotel good if you drive to get places

6/10

Pleasant

19 Aug 2018

Sally

Good location with a car park

We settled for this hotel because we needed a car park and close proximity to the city centre so this limited our options. The staff were most welcoming and helpful. Our first room had problems but we were immediately moved and upgraded. The second room was spacious and comfortable but neglected. The air conditioning, fridge and TV did not work. The PAT test label on the fridge was dated 2013 and the TV 2015. The air conditioning cut out after a few seconds. Thankfully, the second room had a window that opened. Our plans changed so we hoped to stay a third night but it turned out there was a big concert on in Manchester that night so the room rate had gone from reasonable to astronomical. We moved town and will stay somewhere else next time. Our advise would be don't rule this hotel out but shop around.

8/10

Excellent

18 Aug 2018

Verified traveler

Good

Family

10/10

Exceptional

09 Aug 2018

Janet

Trip to Manchester

Great holiday and hotel was excellent

Partner

4/10

Poor

20 Jul 2018

IGM

Nice Location

We booked to an executive room, but slept all night without air condition.
It was broken.
The toilet was also broken and couldn’t used it.
We were down graded to a normal room the 2 night and still the room air conditioning was bad.
No compensation was given when reported.

10/10

Exceptional

14 Jul 2018

Nads

Nice clean hotel.staff was very welcoming. Enjoyed stay

6/10

Pleasant

30 Jun 2018

Sultan

Good hotel if your on a budget.

Arrived here quite late on Friday night so as expected was quite busy and noisy but receptionist was very friendly and helpful. The room was clean and had a/c however the bed was very uncomfortable and the mattress made alot of noise due to the spring coils and the noise from outside could still be heard in the rooms upstairs.

4/10

Poor

22 Jun 2018

Sarah

Bad service and room

Requested a big room with two big beds 6 months before staying and was given a small single beds room. Room was humid and uncomfortable - air con didn't work. Key to room only worked 20% of the time and staff ignore out complaints as the key worked in there little machine. Just generally an unpleasant stay. You can book better for cheaper.

10/10

Exceptional

18 Jun 2018

Abby

STaff were all amazing, really helpful and friendly.
Room was incredible, well above expectation.
Would love to stay afain

10/10

Exceptional

10 Jun 2018

Jennifer

Great Stay.

Stayed one night for a concert. Was a good walking distance to the Etihad Stadium and staff even gave us directions for a shortcut. The place was tidy and comfortable and didn't hear a bit of traffic even though we were facing on to the road.

Friends

8/10

Excellent

09 Jun 2018

Verified traveler

Lovely stay

Friendly staff, clean comfy room and tasty breakfast. Overall would recommend to a friend

Friends

8/10

Excellent

07 May 2018

Wayne

Good value for money

The Hotel is located relatively close to the City Centre, it cost us £6.50 for a taxi into the City Centre. The breakfast was really good and the staff were very helpful.

8/10

Excellent

30 Apr 2018

Tony

More of a business hotel

Stayed here on a Saturday night for a concert at the MEN Arena. The hotel is in an industrial area 2 miles from the city centre (a taxi ride there and back). The hotel looks a bit like a prison on the outside but inside it has more of a hotel feel. Large bar / restaurant area serving all day. Great for one weekend night but probably more of a business hotel during the week.