Name: AC Hotel Manchester City Centre
Address: 15 Mason, Manchester, M4 5FT, GB

10/10

Exceptional

19 Jul 2026

Iglena

We had a great stay for our daughter graduation, we arrived earlier and asked to leave our bags, the receptionist lady checked us in immediately in better room. Thank you so much! We were able to get ready on time for the graduation and we all had lovely day! Great customer service, staff are always nice, also bar staff, my partner loves your draft beers.

Partner

10/10

Exceptional

07 Jul 2026

Jayden

Great stay would recommend for a stay in city centre

10/10

Exceptional

30 Jun 2026

Heather

Lovely

Friends

10/10

Exceptional

22 Jun 2026

Clare

Lovely hotel

Partner

10/10

Exceptional

22 Jun 2026

Ben

very nice room and friendly staff

Partner

10/10

Exceptional

14 Jun 2026

Lorna

Friendly staff, clean hotel and comfy bed

8/10

Excellent

25 Apr 2026

Richard

Overall a fair hotel for a fair price.
Happy stay

Business

2/10

Poor

08 Apr 2026

Ihtisham

Bed was going to break. And matress was hard as a mountain

Partner

10/10

Exceptional

25 Mar 2026

Ivana

Amazing space, great staff and good communication

Self

8/10

Excellent

19 Mar 2026

walter

Yes

10/10

Exceptional

24 Feb 2026

Michael

Yes

Self

10/10

Exceptional

20 Feb 2026

Syan

Clean room, helpful staff

Partner

6/10

Pleasant

06 Feb 2026

Dexter

Hotel was alright, bed was pretty poor and unstable. Also, a lot of tents in the surrounding streets. Not sure

10/10

Exceptional

04 Feb 2026

Dr

Clean , value for money,

10/10

Exceptional

30 Jan 2026

Laura

Lovely stay. Very clean

Leisure Partner

10/10

Exceptional

15 Dec 2025

Rebecca

Very friendly staff, clean room, parking was full but was able to park across the street in a pay carpark which wasnt too expensive.

Leisure Partner

8/10

Excellent

13 Dec 2025

Liam

The room was clean and neatly designed.
The food was lovely, and we were offered for food to made fresh when asking about allergies.
The service in the restaurant for breakfast was excellent.
One point to make, was that we were not open at 5 O’clock in the morning to the fire alarm going off.

Partner

10/10

Exceptional

08 Dec 2025

Paul

spot on stay

Partner

8/10

Excellent

05 Dec 2025

Alice

Clean room, nice bathroom, very friendly staff.

Business

10/10

Exceptional

29 Nov 2025

Michael

Fantastic

Partner

10/10

Exceptional

24 Oct 2025

Michael

I was only there for one night and didnt have breakfast but everything else was great. Clean and comfortable with friendly staff.

Self

8/10

Excellent

29 Sep 2025

Nick

Solid basic hotel. Decent breakfast

Business

4/10

Poor

16 Sep 2025

Fahima

Bed was very uncomfortable and very noisy. Pillows were too soft and had 2 nights of terrible sleep. None of the entertainment on the TV was working therefore was unable to watch ITV player or BBC iplayer. The shower screen only covers half of the shower therefore water spilled all over the bathroom floor leaving us with a wet bathroom. Parking is very unclear, asked more than 2 members of staff who did not know anything about parking. Unfortunately this was a waste of money and will not be staying here again.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Daniel

Everything perfect

The hotel is a minute away from the Northern Quarter with all its bars and restaurants.
The hotel is very stylish and must be brand new.
The rooms are great too.
Lastly the reception staff were so helpful 10/10.
Will definitely stay here again.

Partner

4/10

Poor

06 Sep 2025

Hemant

Bedsheets were dirty

Leisure Partner

10/10

Exceptional

14 Aug 2025

YVETTE

Great location, lovely and clean with a nice breakfast

Friends_and_family Friends

8/10

Excellent

01 Aug 2025

Jill

Great hotel. Near Piccadilly. Clean.

Leisure Partner

10/10

Exceptional

26 Jul 2025

Camille

Great to get early check in . Nice breakfast

10/10

Exceptional

13 Jul 2025

Rob

Highly recommend the check in was straight forward car park straight across the road very cheap for 24h. The staff was very polite and helpful the train station and tram stop 5 mins walk down the road 2 mins walk from the Arndale centre will definitely use this hotel again ⭐️⭐️⭐️⭐️⭐️⭐️

Leisure Family

6/10

Pleasant

05 Jul 2025

Marcus

Unfortunately we had to celebrate our daughters birthday at this hotel and I requested any special arrangements - this was sadly ignored and

Friends_and_family Family

6/10

Pleasant

09 Jun 2025

Verified traveler

Good Location

Hotel was good, just a few minor inconviniences in the room - Telephone wires bare, end of units broken and glass toilet door was too big for gap that it banged every time you tried to close it

Partner

10/10

Exceptional

06 May 2025

Asghar

Clean rooms

2/10

Poor

30 Apr 2025

Ahmed

Not sure if it’s because I checked in in the evening but the staff members were not very welcoming. The bed was hard as rock and had to check out on the same night to a different hotel.

If it’s a one night stay maybe you can work with it but wasn’t comfortable at all for me

Leisure Partner

10/10

Exceptional

27 Apr 2025

Chris

.

Really nice hotel. A bit loud in the morning as the hotel is on a main road but that's just traffic.

Partner

4/10

Poor

18 Apr 2025

charlie

Although the aesthetic of the hotel was nice. It was below standard. Shower was damaged, sink was damage ( objects placed to hide said damage).
We booked a room for two but they was only towels and toiletries for one.

Leisure Partner

10/10

Exceptional

08 Apr 2025

Shafaq

Best place to stay

Leisure Partner

10/10

Exceptional

01 Apr 2025

Yuri

It was very neat and clean before arrival and the staff gave great customer service!

Leisure Partner

6/10

Pleasant

19 Mar 2025

John R

Avoid the front desk!

The front desk experience was less than amazing, especially the gentleman that checked us in was a complete disgrace to your brand. We arrived earlier than expected. Fully understanding that we cannot get checked in. Was hopeful that we would be offered to check our bags and then we would come back later to finalize the room check in. Instead we got met with. It’s too early. Unsure what you were thinking. Unreal and was appalled. We asked a different agent who allowed us to check our bag and took our number so that we could be reached if something opened up. The other agent glared and shrug us off. Beyond upset. Most encounters from that point forward got better. Until he showed back up to work the next day. Met with the same attitude and stand offish ness from said individual. Will not go back.

Friends_and_family Friends

8/10

Excellent

11 Mar 2025

Yulin

the hotel is good to stay, however there is no instruction for the parking prior to arrival

Business Friends

6/10

Pleasant

24 Feb 2025

Sarah

Very expensive for the quality of the hotel. No heating in room so we were given a portable heater to heat our £200 a night room. Still waiting on our deposit for the room. I've never been charged a deposit for a hotel room before on arrival.

Leisure Family

2/10

Poor

24 Feb 2025

Lewis

Hit with a must pay a £40 breakage deposit at check in - Don’t worry you will get it back

Not great it’s 2025 and not notified about this when making the booking

Business Self

6/10

Pleasant

12 Feb 2025

Ian

It was ok. Staff not that helpful and friendly and bathroom v small. Not in my mind. Marriott hotel standard

Business Self

6/10

Pleasant

08 Feb 2025

Megan

I stayed here for my partners 30th birthday, on the first night we realised our AC was not working and therefore could not put the heat on. The room was freezing. We then contacted reception who then gave us a plug in heater, which turned itself off, and therefore we were cold during the night. The beds are also uncomfortable

Leisure Partner

10/10

Exceptional

14 Jan 2025

Anthony

Property was nice and clean. Staff were courteous and friendly and food was ok. Kitchen closing at 9pm is a downer but nice bar as well

Business Partner

10/10

Exceptional

10 Jan 2025

Verified traveler

Great stay

Friendly staff at the front desk and in the restaurant/bar. They upgraded our room free of charge, which was a surprise!

The room and bathroom were clean with all toiletries. It was a bit chilly though as we just couldn’t get the heating to work no matter how much we played around with the thermostat (I’ve removed a star for this).

The location is great - just a few minutes from the city centre, tram stops, and Piccadilly Station.

Breakfast was great. I thought it would’ve been just continental but they had some cooked food too - scrambled eggs, beans, bacon - which I really appreciated after a long night out in the city.

Also tried the cocktails and other food, which were good.

Overall, pleasant experience and I’d stay again.

Partner

8/10

Excellent

27 Dec 2024

Derel

Stay was great food was also great aswell and a good price my room was clean and comfortable

Friends_and_family Friends

8/10

Excellent

27 Dec 2024

DANIEL

Nice hotel, but be sure to find and pre-book parking nearby as the hotel doesn't have a car park. Parking in Manchesters is expensive and can easily run to close to the cost of one nights stay if you are staying for 2-3 nights! Hotel was nice, staff friendly, well located, quiet (for city centre) and was close to all the things we wanted to be near. Would stay here again.

Leisure Friends

8/10

Excellent

23 Dec 2024

Al

Overall pretty good, would return

Nice hotel, well located with decent parking nearby.

Staff generally very friendly and service was good. Reception staff need to be more aware of customers waiting at the bar (look up not down when passing!) but otherwise they were very friendly and welcoming. Room comfortable, clean and well equipped.

One night stay for trip to the AO, would use again for a city break.

Partner

6/10

Pleasant

07 Dec 2024

Michael

Not 4 star

The hotel description clearly says parking available, this was the reason we chose this hotel, when we arrived we were told there is no parking and were directed to a multi storey car park where we paid an extra, and had walks to and from hotel in rain with bags. On top of this the bathroom flooded with shower on and the shower was freezing cold even after letting run for a long while

Partner

8/10

Excellent

15 Nov 2024

ALEXIS

I always stay at this hotel and never disappointed. A short walk to the heart of Manchester. Breakfast very good!

Leisure Self

8/10

Excellent

10 Nov 2024

Richard

Great Hotel in great location

Nice, spotlessly clean hotel with friendly staff. Great location in the Northern Quarter with plenty of bars and eateries. Hotel bar also nice.
Only marked down 1 star as bed was a bit hard.

10/10

Exceptional

28 Sep 2024

David

.

Leisure Partner

10/10

Exceptional

27 Sep 2024

ADRIANA MEDELLIN

Everything was great except that at the bedroom we could hear the neighbors talking or people at the hallway

Leisure Partner

8/10

Excellent

21 Sep 2024

Verified traveler

Overnight stay for business. Nice room, took ages to find the place though

Business

8/10

Excellent

04 Sep 2024

Arman

Really enjoyed the stay overall, staff were great and friendly and rooms were very nice and spacious. Areas around bed need dusting down which is the only knock on cleanliness as noticed and touched alot of it. Could do with parking included or subsidised parking ideally as we had to arrange all that ourselves which was annoying. Recommended overall

Leisure Partner

10/10

Exceptional

27 Aug 2024

James

Staff friendly, professional and helpful. Hotels location was good only a short walk from the city centre. The room was clean, comfortable had everything you need including a fridge and safe. Would stay again.

Leisure Partner

8/10

Excellent

11 Aug 2024

Arthur

Let me just get this off my chest, it's strange but here it is: the bathroom has a strange design and the bed they gave me wasn't a kingsized bed it was two doubles together, which wasn't that much of a problem, but I did find the seam sort of annoying while sleeping. Other wise it was perfectly perfunctory. Breakfast is extra but it's all good quality and the breakfast staff is more attentive than you would imagine a continental buffet would be. I don't know if these elements will affect

8/10

Excellent

10 Aug 2024

Anthony

We spent 2 nights here and the most inconvenience is no on-site parking. The staff also asked us not to park at the Euro carpark next to the building as there are multiple complaints but recommended another carpark which is around 5 mins walk which charges £22.50 for 24-hour.

The hotel is close to city centre which is a plus to us and you are able take the free bus at Shudehill Bus Station to travel around the city centre

Leisure Family_with_children

2/10

Poor

07 Aug 2024

Verified traveler

Staff is not taking care of customer

I stayed in this Marriott hotel for 1 night. Couldn't sleep whole night, as loud music was coming from the room next to me. I complained to the night shift manager and he didn't take any action.

Freezer was not working and when I complained to reception, she said they can't fix until next day.

There was no shower gel and conditioner in the bathroom. Bottle was there but no shower gel and conditioner in it.

Business

10/10

Exceptional

07 Aug 2024

Edosa

10/10

Amazing.

Partner

2/10

Poor

29 Jul 2024

Alice

Terrible

I booked the hotel as it stated there was parking when arrived there was not and was given a post code that was ten minutes away which was an outside car park that didn’t seem secure so was on edge all night worrying about my brand new car. The rooms were really over priced for two single beds pushed together with a shabby quilt that did not have any cover on it the sheets weren’t the best did not sleep well at all. Had a shower to find the shampoo, wash and conditioner was all empty. The room was 208 if you would like to check. I have stayed in Marriott hotels before and never had these problems I will certainly not be returning back to this one it ruined my weekend completely.

Partner

8/10

Excellent

28 Jul 2024

Zoe

Overall very good. Great hotel….minimalistic and clean. Hand dryer in the male toilets at reception a real let down.

Leisure Partner

2/10

Poor

25 Jul 2024

John

Room was fine, however the USB sockets, in room telephone, air conditioning were all not working
TV had no signal and we had no running water from shower and sink for over 30 minutes in the morning this is how we knew the room phone didn’t work either.
On checking out receptions showed no care to our problems and we never received any apology for our issues

Friends_and_family Family

6/10

Pleasant

22 Jul 2024

Benjamin

Stayed overnight for graduation celebrations in Manchester. I was really disappointed with our room. The top shelf above the safe had not been cleaned at all - there was a thick layer of dust with a beer can and vape packet shoved to the back. The TV was broken with nothing coming on. The middle leg of the bed had collapsed making it unusable. I requested a new room, to which a receptionist said they were fully booked and nothing could be done. This was not good enough as we physically could not sleep in the broken bed. He then provided us with an Accessibility Room on the same floor which was fine for the night. Poor experience from this hotel.

Leisure Partner

8/10

Excellent

21 Jul 2024

Emma

Good nights stay

Check in was good, however a £40 deposit was taken on arrival which was not disclosed when booking, although it was returned later after checkout, the breakfast experience wasn’t the best, not a great choice and some of the “hot” food was cold, the toaster only toasted one side of the bread at a time and then ended up burnt, it was a lovely place and we would go back.

Partner

10/10

Exceptional

19 Jul 2024

Helen

Greah

Great hotel with a luxury feel.

Partner

10/10

Exceptional

13 Jul 2024

Tyler

Lovely room

Business_and_leisure

10/10

Exceptional

11 Jul 2024

P F

Good hotel - nice staff

Business

10/10

Exceptional

03 Jul 2024

KEVIN

Great hotel

Very comfortable hotel - great bar and excellent chicken caesar salad ! Very hospitable team with great service

Business

10/10

Exceptional

15 Jun 2024

Ian

Great staff , clean

Leisure Friends

10/10

Exceptional

14 Jun 2024

Sarah

Very clean

Very clean and modern hotel. The bed was huge! Breakfast was lovely, lots of choice. The road was very busy through the night so a bit noisy up until a point but that can't be helped. Great location, just a 10 min walk from the AO Arena.

Partner

10/10

Exceptional

09 Jun 2024

Gary

Great stay, great service

The service here was really good. We ate dinner in the bar which simple but tasty and reasonably priced. Rather than fancy and expensive. The breakfast was really good. Better than we expected and the air conditioning was better than most these days. The only downside was not enough glass around the shower so you had to be careful the water didn’t go everywhere. Otherwise an excellent stay

Partner

10/10

Exceptional

08 Jun 2024

Carolyn

Nice hotel

10/10

Exceptional

24 May 2024

Lynn

Fabulous hotel in a great location. Check-in swift and we received a complimentary upgrade!

Partner

6/10

Pleasant

04 May 2024

Arman

There is construction going on next door. Start at around 5 am. Very noisy neighbors

Business Self

2/10

Poor

19 Apr 2024

Verified traveler

Very rude and non-cooperative

V unco-operative. I accidentally booked the wrong date. And when speaking to staff, they were extremely rude and were not able to change the booking.

Absolutely disturbing/rude staff. Will never book with this hotel again

Self

2/10

Poor

22 Mar 2024

Joanne

Car broken into - No help at all

I called the Marriott before our two night stay to see if they had car parking facilities, they told me they didn't but did recommend a euro carpark which was next to the hotel, they also advised of the daily rate.
We parked there and when going for breakfast after the first night we discovered that our car had been broken into and both passenger side windows had been smashed. I returned to the hotel for some assistance and was advised the car park had nothing to do with them and when I asked for a hoover or brush to try to clear the glass up I was offered a filthy brush and shovel with bits of dirt and chips still in the shovel.
As the car was now unsecure we had to leave and go home to secure the car.
I asked the hotel if we could be refunded/credit note for the second night as we couldn't leave the car the way it was and was flatly told no because we had prepaid.
Absolutely no help whats so ever....and then the hotel charged us 'city charge' for two nights even though we only stayed for one!!

Partner

8/10

Excellent

10 Feb 2024

gareth

Good access to some of the cool spots in Manchester. Beds move and squeak too much on the vinyl floor and need something under the legs

Leisure Partner

10/10

Exceptional

31 Jan 2024

David

Always enjoy staying there, my regular when Im in Manchester

6/10

Pleasant

18 Jan 2024

Verified traveler

Construction work outside my window was quite noisy. Tv would not connect to any channels. Staff were friendly.

Business

10/10

Exceptional

08 Jan 2024

Leah

Weekend stay

We have visited this hotel quite alot of times! I would not go anywhere else other than here, nice , clean lovely staff always wanting to help! The hotel is round the corner from print works, arndale and is reasonably priced! I will definitely be returning again.

Partner

2/10

Poor

03 Jan 2024

Mohsin

Front of house were extremely rude and blunt. Manager on the other hand was brilliant. Room was dusty. Lighting was absolutely poor, all mood lighting. Barely any natural light.

Business_and_leisure Partner

6/10

Pleasant

21 Dec 2023

Carole

Nice hotel but couple of glitches...

Great hotel BUT just 2 issues: there is a building site right nextdoor - so be aware that building works are NOISY and start early in the morning. Also - I've never stayed in such a dark room. With all the lights on and the curtains open (in the day!) I still could barely see. Needs at least one light that actually lights the room!

Friends_and_family Family

6/10

Pleasant

27 Oct 2023

Suzanne

Construction noise late into evening and breakfast was not what we would expect at a Marriott and at the price paid.

Leisure Family

6/10

Pleasant

24 Oct 2023

Zakariya

Decent , nothing special

They hold an amount on your credit card which you find out on the day. Nothing special just an average hotel

Partner

6/10

Pleasant

25 Sep 2023

Amie-Jo

An average stay in a nice hotel.

The hotel and room itself were gorgeous, seems very high end for the price we paid and right near the northern quarter which is where we spent most of our day! Lots of great food spots nearby.
However, we were given an accessible room which wasn’t ideal to have a seat etc in the shower. Feel like these rooms should be reserved for those who need it. The bathrooms also look a lot nicer on the standard room images. The room itself was also quite dark.
We were also kept up by a very loud noise in room 111 for hours on and off. Didn’t complain as it was early morning and we didn’t want to move rooms at that time, but it did ruin the experience a little of a night away from home.
Check in took a while and we were waiting around 10 or so minutes to be acknowledged, even though there was only one person in the queue infront.

Partner

6/10

Pleasant

20 Sep 2023

Trevor

Modern Marriott Hotel

This is a modern hotel just to the north of the city centre. It is a about a ten minute walk from Victoria station and twenty minutes from Piccadilly. I asked for a double bed and at first I was given a room with two singles! I had this changed immediately. The room itself was clean and well designed. When I went to bed I noticed that the double bed was actually two single mattresses put together so it was not ideal but my stay was only for two nights. The hotel is just off the Ring Road but I could barely hear any traffic or external noise though it was a midweek stay. The buffet breakfast had a good variety of items on offer to suit all tastes. Eggs can be cooked to order which is usually a good option though the poached eggs I had were a little under cooked.
One side of the hotel is adjacent to building works and I understood from another guest that these started very early in the morning. Much of the surrounding area does seem to need redevelopment or is in the course of improvement.

Self

2/10

Poor

11 Sep 2023

V

Birthday ruined .

Bed wasn't made, sheet was scribbled and sticky thing on it. AC did not work and phone failed to work to call and complain. We had sleepless night and when complained in the morning, the manager agreed to cancell rest of 8 days booking and refund and reduce the night stay by 59% . However I was charged for 8 nights and full price for the night stayed and 50% charges. Deepite multiple emails and calls money was not refunded . Please avoidd this hotel . It is not a Marriott at all and if it is then avoid all Marriott.

Friends_and_family Family

8/10

Excellent

22 Aug 2023

Gavin

Generally it was very good. Clean and comfortable beds adequate facilities although bathroom poorly designed and creaky floors. Cleaner replaced 1 cup left the other dirty also through away soap we used once and didn’t replace. Staff were very nice my only real gripe was no parking on site and I was sent to a car park quite difficult to find where there is a much cheaper one right next door. The receptionist said the one they suggested was more secure but I think they should at least mention the one next door and let you decide. It was fine

Leisure Partner

6/10

Pleasant

07 Aug 2023

Lisa

I booked for 3 adults sharing, room was so small there was hardly any space to walk around the beds.
Breakfast was ok, however we ordered poached eggs and waited for 15mins for them to arrive.
Parking was a nightmare, I rang the hotel whilst on our way and was advised to park on a multi story a few minutes walk away as the hotel has no private parking. It was a 10 minute walk in the pouring rain, only to discover a pay and display right next door to the hotel!

Leisure Friends

4/10

Poor

25 Jul 2023

Amanda

Hotel was modern, clean. Staff on front desk efficient but not over friendly. My main issue was the comfort and convenience level of the room - decor very dark and soft furnishings very sparse. The lighting (or lack of it) in the bedroom was area is a real problem when you are due to go out that evening and the light is so poor you can't put your make up on. Rooms were style over substance.

Self

10/10

Exceptional

10 Jul 2023

Iain

Weekend stay

Great location for what we wanted to do, hotel is very clean and ideal for a weekend.

Partner

10/10

Exceptional

01 Jul 2023

suheil

great hotel but had to pay extra for parking

Lovely nice hotel, but had to pay £10 for parking next door

Business

10/10

Exceptional

05 Jun 2023

Stuart

Great staff. Modern and clean.
Area ok but still under development

Partner

10/10

Exceptional

28 May 2023

Tamer

It amazing , very good hotel , the staff was friendly

Business

10/10

Exceptional

27 May 2023

Husam

Best hotel in Manchester

10/10

Exceptional

22 May 2023

Husam

Best hotel in Manchester, very clean and the staff are friendly all the time. Highly recommended for people coming to Manchester for the first time.

Leisure Family

8/10

Excellent

10 May 2023

Cynthia Victoria Reeser

Housekeeping missed some things several times; it seemed to be hit or miss with them. The central location is convenient but traffic noise comes with the territory (white noise machines in every room would be a great solution). The hotel is nice, clean and the staff are mostly friendly.

Leisure Self

8/10

Excellent

02 May 2023

John

Clean property very friendly and supportive staff. Location not the greatest.

Business

10/10

Exceptional

20 Apr 2023

Kathleen

Lovely staff, good walking distance to staff