Britannia Manchester

2/10

Poor

28 Jun 2026

Anushka

Awful customer service

Friends

8/10

Excellent

28 Jun 2026

James

A lack of aircon during a 30C heatwave meant the room was stiflingly hot all night, with just an electric fan to try and cool things down (unsuccessfully).

Partner

8/10

Excellent

26 Jun 2026

Philip

No air conditioning working and had to ask for towels which I didn't realise!!

Self

8/10

Excellent

25 Jun 2026

Natasha

PERFECT location for our trip to Manchester. Our only downside was the room with no window was BOILING, and a fan didn’t even touch the heat. Otherwise, so great.

Friends_and_family Friends

4/10

Poor

25 Jun 2026

Adrian

Everything beautiful, the hotel is like an antique beautiful. But.. There was no AC and it was very bad. Without AC it's absurdly hard to sleep and more. There was a fan small one but that didn't help at all.

I would come back under one condition if there will be an AC. Without it will be hard in this heat and summer time.

Partner

2/10

Poor

22 Jun 2026

Daisy

Room smelt fusty. Bathroom door broke down was moved to smaller room. New room’s bathroom didn’t appear to have been cleaned.

Friends_and_family Friends

4/10

Poor

21 Jun 2026

Isabella

The room was quite austere and the hotel was very tired. Not worth the price.

The location was very good though and the staff were very friendly and helpful.

Partner

8/10

Excellent

19 Jun 2026

Shaun

Hotel is very central, 5-10 mins walk from Piccadilly Station. I have stayed here a couple times for the convenience and price. Its a 'no fuss' hotel - really large with loads of rooms but old. That being said its in absolutely OK condition, facilities all worked, bathroom was clean and modern, bed was clean and comfortable for a 1 night stay. It definitely attracts a younger crowd but was quiet all night (on a Friday). Only minor issue is there's always a line for check-in, despite checking in on line the previous night. Otherwise a perfectly pleasant stay.

Self

10/10

Exceptional

18 Jun 2026

Mark

Does what it needs to do! Clean and good

6/10

Pleasant

17 Jun 2026

Eun Hyung

This holel is located on the busy road and many people come and go. And it seemed to be a bit not safe. The hotel has a lot of rooms(very big). It takes a while to go back to my room from a lift.

10/10

Exceptional

17 Jun 2026

evelyn

great location. really close to tram and bus stops, piccadilly station, shopping and restaurants. check-in counter needs to be upgraded(a plexiglass barrier?). but the rooms clean and spacious. staff friendly and helpful. the hotel itself is historic /interesting.would stay again.

Self

10/10

Exceptional

16 Jun 2026

Kevin

The room was clean and spacious with 2 double beds, and the bathroom was also nice! Breakfast was very good in the morning

My whole stay from check in til check out was nice & smooth. No issues with anything or anyone. Most bad reviews of this place are either outdated or just overexxagerated stories/lies

Will definitely return in the future if I have to :)

Business Friends

6/10

Pleasant

16 Jun 2026

Harjit

the rooms need updating, very worn out and unclean

Friends_and_family Friends

8/10

Excellent

12 Jun 2026

Barry

Great value for the money.
Nothing fancy, but perfectly comfortable.

Friends_and_family Friends

10/10

Exceptional

12 Jun 2026

Eamonn

Nice stay

Self

6/10

Pleasant

11 Jun 2026

Ian

The hotel is clean very basic but functional

Business

8/10

Excellent

10 Jun 2026

Sally

Beautiful facade and beautiful staircase, this must’ve been a stunning hotel back in the day. It’s still offers a cheap night’s accommodation right in the heart of Manchester so I was happy.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Algirdas

There was a very strong smell of \"green-leaves\" on the whole floor where I was staying for all evening and morning.
Rooms are outdated, but you can't really complain for the price you're paying.

8/10

Excellent

08 Jun 2026

peter

Way check in. Very helpful staff

Self

10/10

Exceptional

07 Jun 2026

Danielle

First night stay in manchester brilliant service, lovely food breakfast brilliant staff.. felt welcome moment i entered hotel. Deffo be back

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Zohra

Room was clean and staff were polite

Family

10/10

Exceptional

07 Jun 2026

Martin

Excellent hotel. Very central location. Nice staff.

Self

4/10

Poor

05 Jun 2026

Nick

Very basic good price

6/10

Pleasant

04 Jun 2026

Dwayne

In the city centre, so accessible and walkable to transit , restaurants and a Sainsbury right across the road. Unfortunate there was a heat wave and there was no AC so was uncomfortable trying to get some sleep , older building so you can hear lots of footsteps and talking in the hallway, otherwise its good enough for a one night stay.

Self

2/10

Poor

02 Jun 2026

Helen

Very poor customer service

2/10

Poor

02 Jun 2026

Jo

Don't stay at this hotel

Self

8/10

Excellent

31 May 2026

MELANIE

The room was immaculate. Hotel is in an ideal location within 10min walking distance of picadilly station and a quick taxi ride to AO Arena. Convenience store across the road and bar on site. Breakfast is available at the property too.
The only thing is if on 6th floor, lift only goes to 5 then there's a staircase which can become tiresome.

Partner

10/10

Exceptional

24 May 2026

Jessica

I will be returning soon & staying here again - I could not fault the hotel, staff & location.
I will be recommending to all my friends.

10/10

Exceptional

23 May 2026

Damir

Amazing experience

Business

8/10

Excellent

18 May 2026

Alex

Everything with this hotel was great. The staff for one, were absolutely brilliant. Couldn’t have been more helpful. Especially Rodger.

My only negative comment is that the beds weren’t comfortable at all- maybe something that’s just needing upgrading. Overall a great trip and we will stay again.

Thanks!

Friends_and_family Friends

4/10

Poor

10 May 2026

Jasmine

Receptionist refused to hand over key cards to my 2 daughters even after i checked in online. Made the stay negative from the 1st minute they stepped into the hotel.

When they say they treat everyone as an adult over the age of 15 is a lie. A 17 and 19 year old was not allowed to check in until I sent my photo ID in an email.

Follow up messages to my daughters were about quality of sleep. Very poor due to substandard pillows.

Friends_and_family Family

8/10

Excellent

10 May 2026

Argimiro

The hotel is very well located, it is 2 starts hotel, room was clean ( could be better ) local areas carpets need to be changed (too dirty)

Self

8/10

Excellent

10 May 2026

Charlotte

Good choice for breakfast had a room on 5th floor reliable lift very spacious but very noisy through the night sleep very little ok for stop over

Friends_and_family Family

4/10

Poor

07 May 2026

Andrew

No hot water in the bathroom taps during my stay. Managed to have shower 2nd morning, but completely cold water last morning. Had to do a strip wash in cold water.

Very poor experience

I reported it, and was offered a shower elsewhere, but i needed to get to work.

8/10

Excellent

06 May 2026

Peter

Enjoyed our stay. Excellent location would stay there again!

Friends_and_family Friends

10/10

Exceptional

05 May 2026

Keith

The building is beautiful and in a perfect location. Bar is comfortable and friendly and breakfast was great. All round an enjoyable stay

6/10

Pleasant

04 May 2026

MARGARET

Expensive for what was a very average room.

Self

8/10

Excellent

04 May 2026

Curtis

The hotel was very clean and in a great location. There is a good breakfast place right in the hotel. Also there is a pub with pool tables and lots of TV's to watch games. The staircase area is beautiful and worth seeing. Rooms are great for the price in my mind. Had everything any other room does for 2 or 3 times the price. Can be louder at nights as you are in a busy area, but that is expected due to the location being so great.

Self

2/10

Poor

04 May 2026

Michael

Stayed in room 114 the noise was horrendous doors slammed every few minutes shouting. Radiator not working but little heater to plug in which didn't make much difference. Rooms in need of a makeover. Security checking room cards with name & room number which made it feel secure till 2am. Braying on our door drunk lad & member of staff. This could of been avoided quick check on computer see what name booked room. Complained on morning after no sleep to be told they had to check as it was number given to them. Like I said 2 second check I'm guessing they do keep hotel guest info on computer. For £175 for the night i 100% would expect a lot more than what we got. We might as well of stayed in a hostel. Breakfast was awful cold not much choice for healthy option apart from an apple or orange. Definitely look elsewhere unless you want party hotel

Partner

4/10

Poor

03 May 2026

Akhil

No option to have rooms cleaned during our 2 night stay! Had to go down and get fresh towels etc. No mention of lack of service!

Friends_and_family Friends

4/10

Poor

03 May 2026

Susan

Room was dirty, chewing gum on a shelf, windows filthy, too hot and no temp control.

Breakfast for vegetarians very poor. We did ask for sausages which were made but no accompaniments available (mushroom water left/ hash browns empty….)

6/10

Pleasant

03 May 2026

Emily

Breakfast excellent.
Hotel in general good.
Room awful! No main ceiling light, no air con (was boiling in April and the weather wasn’t actually that warm!) no proper wardrobe. Hardly any storage. No cleaning during our 3-night stay! Had to ask for toilet roll and towels.
Wouldn’t book again because of room!

Partner

4/10

Poor

01 May 2026

Sue

Negative attitude towards disability and poor access

Business

10/10

Exceptional

30 Apr 2026

Anita

Friendly staff, beautiful architecture, clean rooms

4/10

Poor

29 Apr 2026

William

Poor quality of room which I had to get changed. Confusion over breakfast availability.

Business

8/10

Excellent

28 Apr 2026

John

Super overnight stay at the Brittania, shame I was solo this trip as was welcomed with a upgrade to a fantastic room wasted on me lol, shame about breakfast which I missed as service didn't start until 7.30am my flight was 8.40am, would have got all 5☆ if breakfast started at 6am, big old building lots of character, could do with a bit of tlc, otherwise great stay.

Self

6/10

Pleasant

27 Apr 2026

rebecca

Plugs in the rooms don’t work.

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Andree

Hola, primero que nada el hotel es viejo, si esto no te genera conflicto, vale la pena es bonito y es un pequeño viaje al tiempo, bastante céntrico, a minutos de estaciones y varias actividades. Cumple y funcional

8/10

Excellent

26 Apr 2026

Paul

Good welling

10/10

Exceptional

25 Apr 2026

SANDRA

Good value great location

Partner

2/10

Poor

25 Apr 2026

Mark

Poor facilities. Very basic amenities. Offer Smart Tv & WiFi but can’t use the smart tv . We left after a few hours. No questions why just okay bye

Partner

8/10

Excellent

24 Apr 2026

Simon

Beautiful historic building in central Manchester. Large bedroom with a bathroom- bath and shower. Good breakfast- fried and scrambled eggs, but no vegetarian sausages, and rather limited cereals/continental spread. Helpful staff and good left luggage facilities.

Partner

6/10

Pleasant

22 Apr 2026

Jed

Dated rooms which could use some repainting etc. No main room light, only lamps which meant the room was quite dark.

Thin walls meant that music and other activities in other rooms were audible.

No room safe, no iron or ironing board (unsure if this would have been available on request).

However, the staff were nice and the bed was comfy enough. The hotel was competitively priced but i’d recommend it solely for its location.

Self

4/10

Poor

20 Apr 2026

Joe

The room was in poor condition, cleanliness was lacking, breakfast didn’t start until 8am considering lots of tenants where taking part in the marathon

10/10

Exceptional

20 Apr 2026

Christopher

The lady on reception was extremely polite on this visit. Nice clean room and Great location.

Self

6/10

Pleasant

19 Apr 2026

elizabeth

The street was rather noisy (not the the hotel’s fault ) bed not that comfortable payed for breakfast unfortunately it didn’t start till 8 so couldn’t have it due to running the marathon

Family

10/10

Exceptional

17 Apr 2026

Michael

Staff was very kind and professional, had some issues with the room that were immediately fixed by maintenance. Would highly recommend this hotel while staying in Manchester.

Friends

10/10

Exceptional

16 Apr 2026

Clive

Excellent Clean Rooms.

10/10

Exceptional

14 Apr 2026

Charlotte

Great location and perfect hotel.

Friends_and_family Friends

6/10

Pleasant

14 Apr 2026

Stephen

Basic room very dated hotel but in a great location.

Self

6/10

Pleasant

12 Apr 2026

Samantha

The room had a very odd smell and we were unable tonopen any windows.
The windows were also so dirty, it was hard to see through them.

The bathroom had no extractor fan so it became very steamy, very quickly and the only place for the steam to go, was into the bedroom once the door was open.

There were a lot of very drunk people hanging around the lobby at all hours and the police pulled up a few times.

Good points are that check in is quick and efficient, location is fantastic and the beds were comfy.

Friends_and_family Friends

6/10

Pleasant

06 Apr 2026

Liv

Bar staff not attentive at all. Waited over 15 minutes for a drink and when the other staff were alerted of this, they seemingly did not care. The property itself was lovely and both bars in the hotel are a great addition too.

Partner

4/10

Poor

05 Apr 2026

Christopher

This has to be the worst hotel I have ever stayed in! Words cannot state how disappointed I was to have taken my family here for the night!

Family

10/10

Exceptional

04 Apr 2026

sean

Fine

Self

8/10

Excellent

04 Apr 2026

Geraldine

Breakfast was poor

2/10

Poor

30 Mar 2026

Andy

did not start till 8am what's that all about , as i started work
at 8 am but still got charged

Business

6/10

Pleasant

29 Mar 2026

Giles

I know I got the cheapest room, but jeeez, that for £100 is a bit of a rip off

Self

8/10

Excellent

27 Mar 2026

Nick

We just stopped over arriving around 10pm and leaving around 9am.

We opted for a small double room with no window at a very very reasonable price. The room was very clean and perfectly adequate for a one night stay. It was noisy though. You could hear people in other rooms and particularly some people who came back at 4.30am and then out loud music on which they left on for the rest of the night.

It was cheap though and it was clean and it was very well situated.

Partner

8/10

Excellent

26 Mar 2026

Will

Friendly staff good room

Self

4/10

Poor

23 Mar 2026

Carl

Handrail on entranceneeded cleaned. Had used brasso but no wiped it off so hands were black with dirt. Hotel lounge bar was closed, the adjoining bar closed at 10 and didnt let an 18yr old in whohad no ID

2/10

Poor

22 Mar 2026

Mathew

Rooms severely ran down not looked after.

Beds uncomfy

Dirty

Mould behind shower head

Only good thing was location

RIP off

Friends_and_family Friends

4/10

Poor

22 Mar 2026

Carl

Very dated hotel. Basic facilities. Wifi kept having to resign in. Shower freezing cold, took about 5 minutes for hot water to come through.

Friends_and_family Family

4/10

Poor

22 Mar 2026

P

I needed a room after flght was camcelled and had to find a place in Manchester. One of the cheapest options was here. Look...the bed was clean and comfy and it was OK for my needs but it's not great. The internal room was spartan and decor tired. Felt like people in the corridor talking were in the room...thin walls/door. Constant droning of infrastructure/air con. Vertigo inducing atrium. You get what you pay for.

Self

10/10

Exceptional

18 Mar 2026

Lee

Front desk very helpful

8/10

Excellent

18 Mar 2026

Damien

The only thing i could complain about it the lack of charging ports for your phone. Its not hard to replace 240v sockets for usb sockets at the side of your bed or have a bedside lamp with usb integrated.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

peter

Shopping easy. Easy to get around trams and bus close by.Plenty of plcces for food.

6/10

Pleasant

10 Mar 2026

Brandon

was ok price was too much for what you get though

4/10

Poor

08 Mar 2026

ian

where to start: Showerhead detached from the wall and water started streaming down the wall, shower soap dispenser broken, so no shower, bathroom ceiling fan broken and only one thin pillow. Rooms constructed from partition walls with conversations next door clearly audible. English breakfast was either over cooked or re-heated. I won't be back.

Self

6/10

Pleasant

08 Mar 2026

Connor

Great location. Two bars and restaurant attached. Luggage check as well. Staff helpful. Hotel very nice but feels like rooms need a renovation as paint chipped etc. rooms could do with proper cleans

Partner

6/10

Pleasant

05 Mar 2026

Clive

Very basic facilities , single bed. Reasonable sized room. Good hot shower. Good location for tram connection .

Self

10/10

Exceptional

04 Mar 2026

Barry

Good

Self

2/10

Poor

03 Mar 2026

Caroline

The room was uncomfortably hot even with the window open, difficult to sleep because of the heat - couldn’t adjust it in room. Very worn fixtures and fittings, paint peeling on the ceiling. Lift was rather slow and elderly, a little disconcerting. Very loud music (and other noises!) from next door rooms - walls very thin.
Needed passport or driving licence on arrival, which I didn’t see on any of the confirmation emails. Another person checking in at the same time as me had the same issue - not at all clear when booking.
WiFi only free in public areas.
Woken at 2.30am by the police entering our corridor and announcing themselves and then someone shouting, we assume being arrested.
Amazed it got a ‘good’ feedback rating on hotels.com - I would expect much better for the money we spent.

Partner

10/10

Exceptional

02 Mar 2026

Tammy

The hotel itself is lovely.
The room was a good size and clean.
Breakfast had a lot to offer.
My only thing would be to have a choice of yoghurt for breakfast

Partner

8/10

Excellent

02 Mar 2026

mike

room was basic but adequate for the price. check in was slow.

Self

2/10

Poor

01 Mar 2026

Michal

Dirty room. Cob webs in lamps and under the dressing table

Partner

8/10

Excellent

01 Mar 2026

Charlotte

The room was clean, comfy and warm. The location is fantastic as it's right in the city centre. The price was affordable too

Self

10/10

Exceptional

27 Feb 2026

Jeremy

friendly

Friends_and_family Family

6/10

Pleasant

26 Feb 2026

Daniel

Average

8/10

Excellent

26 Feb 2026

Sam

This is a cheap hotel in the city centre, it has everything you need, it is a bit dated but it is clean and the rooms are a decent size. Staff are friendly and helpful as well.

Self

10/10

Exceptional

25 Feb 2026

Andy

It was ok

10/10

Exceptional

24 Feb 2026

Jack

Room was clean amd staff were helpfull

Friends_and_family Friends

10/10

Exceptional

24 Feb 2026

Michael

Yes

Self

10/10

Exceptional

22 Feb 2026

Liam

Room was brilliant

Friends_and_family Friends

6/10

Pleasant

22 Feb 2026

D

Very centrally located and rooms were good.

In the room next to me was a dog that whined and barked most of the first day and from early the next morning

Self

2/10

Poor

21 Feb 2026

PAUL

Room was ok but very tatty. Only discovered late at night upon returning to room that none of the sockets in room worked. Couldn’t make a hot drink or charge phones. Shower not working - cold water only. Cheap hotel but fundamental stuff (not luxury extras) not working. Reported it to reception in the morning but got the standard ‘we can only apologise sir’ response. Won’t be going back.

8/10

Excellent

21 Feb 2026

ann

spacious rooms bed a bit uncomfortable
hotel could do with a lick of paint and modernised
large breakfast area with all you can eat buffet style food
service good.

Friends_and_family Family

6/10

Pleasant

20 Feb 2026

Indu Harsha

Room was good. No amenities provided. Staff was really friendly.

Friends_and_family Friends

6/10

Pleasant

16 Feb 2026

Sarah

Room could use an update, especially shower

Friends_and_family Friends

2/10

Poor

15 Feb 2026

Mike

Got there had no id so they said I couldn't stay and they will cancel the reservation and I can get my money back was upset because it was my partners birthday

Self

10/10

Exceptional

15 Feb 2026

Ernest

Good room accomadating

Leisure Self