a&o Manchester City Centre

United Kingdom , Manchester
MANCHESTER, Dickinson Street, 21
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100 reviews shown

10/10

Exceptional

28 Apr 2026

Emma

Great stay

Friends

10/10

Exceptional

26 Apr 2026

Beau

Great location and wonderful quality rooms

Business Friends

6/10

Pleasant

26 Apr 2026

Jody

When we arrived we were pleasantly surprised by the hotel, it was lovely in the reception area. Sadly though the check-in experience wasn't great. We queued, not a problem, and when it was our turn we were told to scan the QR code and fill in the details. The details asked on this online form were all the same personal details given when booking the room. I had to then spend 5 minutes re-entering my name, address, dob etc etc. Totally pointless and time wasting. Eventually we had the code the receptionist needed to check us in and then we still had to wait while she checked details on her computer!!!

The room was lovely and clean, very basic. The bed was comfy, but a second set of pillows would have been nice. Likewise would something to have a drink from. There were no cups/glasses in the room.

We had pre booked and paid for breakfast and wish we hadn't. The cooked breakfast consisted of sausages, Quorn sausage, beans, hash browns and hard boiled eggs. 4 items??? Very odd. There were no pastries either. The cereal selection and continental meats and cheeses were far better than the cooked section.

Overall I would stay again if we couldn't get somewhere else, but I would not have breakfast and I would hope the check in process could be streamlined and not required a duplicate of my information.

Partner

8/10

Excellent

26 Apr 2026

Mary HX

Everything is fine for local. And value.
In centre. Is convenient. Nice and clean

Friends_and_family Friends

8/10

Excellent

24 Apr 2026

Ka Yan

Great value deal. Close to the centre of the city. Easy access to public transportation. Large room with windows. Not very clean but it is acceptable. Seperated toilet and shower. Nice and helpful staff. But please be aware to bring yourself a kettle and a cup with you. The room does not offer any of these.

Self

8/10

Excellent

23 Apr 2026

jane

Great location, pleasant staff

Self

10/10

Exceptional

23 Apr 2026

Dr Christopher

Excellent room - large - decent bed (lack of pillows a slight negative - Good breakfast

Partner

8/10

Excellent

23 Apr 2026

Kevin

Room good. However no glass or cups etc
Breakfast a little basic

Self

10/10

Exceptional

23 Apr 2026

Tabitha

Perfect thanks, and great location

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Sally

The location of the hotel was excellent for access to city and walking .
It was a large room for city centre.
It was very busy at checkin because of the marathon weekend but staff did well.
The negative was no kettle or hot drink station although the reception staff let me get one from the breakfast area one day.
Only one pillow but maybe could have asked for additional one .

Partner

6/10

Pleasant

20 Apr 2026

Jade

Room was fine, was pleasantly surprised to find a hairdryer in the wardrobe. However I was disappointed to learn that breakfast is served from 7am, not 6am as advertised. This meant that I paid £12 for a breakfast I was unable to receive (i already had train tickets booked for 7am), and none of the front desk team were able to assist. I have since emailed and had no response, so it's unlikely I'll be returning considering they are willing to falsely advertise and not refund me for a service they were unable to provide.

Self

6/10

Pleasant

18 Apr 2026

Jim

When checking in, I was told I had been allocated a room in the adjoining building, which as someone who had just had spinal surgery, the extra walking didn’t suit me at all. After they found me a room in the main building, I discovered it had an extra 2 beds in it, which left not a lot of room space.
No tea or coffee making facilities in the room and I had to go down to the bar to get a coffee to take back to my room.
Not good !
Bed was comfortable enough and tv worked.
Best thing if the stay was the shower, it was outstanding.

Don’t think I would stay there again 🤔

10/10

Exceptional

18 Apr 2026

michael

Breakfast was diabolical. No bacon no mushrooms, and only BOILED EGGS????? Other than that ,just about adequate.

Self

10/10

Exceptional

17 Apr 2026

Megan

spacious room lots of lights huge shower with nice bathroom, would stay again

Friends_and_family Friends

4/10

Poor

17 Apr 2026

David

Very bad selection at breakfast.. no orange juice or any other juices.
No porridge... just the usual fatty foods like sausages, etc

Self

10/10

Exceptional

16 Apr 2026

Helen Elizabeth Marie

Staff were very welcoming & helpful at check-in and throughout our stay. Our room was clean and comfortable.
The overall atmosphere of the place was great, as were the amenities.

Breakfast was nice, plenty of choice, I appreciated there being vegetarian options.
We would recommend this place.

Partner

10/10

Exceptional

15 Apr 2026

Thomas

Didn’t eat breakfast so I wouldn’t know

Self

6/10

Pleasant

14 Apr 2026

sophie

Cleaning in the rooms was only surface-level.
The chair in the room has a previous guest's spillage. The curtains were dirty, and the bed sheet had holes in it.

The location was ideal.

Friends

10/10

Exceptional

14 Apr 2026

Thorey

Great stay

Family

8/10

Excellent

13 Apr 2026

Room was clean and had what We needed check in over complicated but staff nice. Location great for what We needed. Breakfast menu was limited and only luke warm on first day.

Partner

8/10

Excellent

12 Apr 2026

Patrick

Did not hsve breakfast

8/10

Excellent

12 Apr 2026

Roderick

Have not tried breakfast.

10/10

Exceptional

11 Apr 2026

Andrew

Clean

4/10

Poor

10 Apr 2026

Bex

Hotel wasnt too bad. Good location. Bar area is pleasnt. Checking in was slow and long winded needed id and had to fill in details online again dispite filling details to book online intially.
Had alot easier and smoother checks in at better hotels
Bathroom smelt of bad drains when you run water. Going into the bathroom was like entering a toilet cubicle on a train
Bed was not the best pillows were terrible. Had a uncomfortable sleep ended up leaving in the early hours to go home as we couldnt sleep and our neck was killing . Even with an extra pillow.
Wouldnt return.

Partner

10/10

Exceptional

09 Apr 2026

Liam

Yes very clean

Family

6/10

Pleasant

09 Apr 2026

Ophelia

We just has a room booking. No breakfast. There was no TV in the room. Just a bracket of where it should be.

Family_with_children

6/10

Pleasant

09 Apr 2026

Jana

Small rooms and bed was comfy, the carpets could do with a deep clean or even removing completely; given that it is a pet-friendly hotel, I’d suggest the latter.
Besides that, the hotel is comfortable and well located. Cheap and cheerful and dog-friendly.

Pet

10/10

Exceptional

08 Apr 2026

Claire

Lovely clean spacious room. Plenty storage areas. Pleasant temperature in the room. Hot powerful shower. We were able to check in at 13.30 as 1500 is quite late.
Negatives are only one pillow each and no smart features on the giant TV

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Molly

They were lovely and kind.

Friends_and_family Friends

10/10

Exceptional

05 Apr 2026

Elizabeth

Good location, clean and quiet room, friendly helpful staff.

Self

4/10

Poor

05 Apr 2026

Gareth

I would not stay here again. It's hotel prices in the middle of Manchester without hotel facilities.

You've got to check yourself in using a QR code. Then they insisted on seeing ID before they would let me have my key. I told the staff that it isn't mandatory to carry ID in the UK (im not against that by the way I just didn't have anything on me Barr my phone). They gave me my key in the end after I pointed this out to them.

The rooms are nice but there are no amenities at all. No kettle, tea coffee etc not even a paper cup for you to get water from the tap. When I complained the staff said it was no longer a hotel but a hostel. I advised them that you wouldn't pay hotel prices to stay in a hostel. If they are aiming for the hostel market they need to drop their prices by two thirds. Check out is at 10am as well which is too early

Top tip, pay the extra tenner to stay next door in the Premier inn

Self

10/10

Exceptional

05 Apr 2026

Alex

Clean

Self

10/10

Exceptional

03 Apr 2026

Connor

Perfect for a last minute cheap stay. Friendly staff.

Friends_and_family Family

6/10

Pleasant

02 Apr 2026

Geoffrey

Good location,spacious ckean modern room. Helpful staff on check in. Unfortunately i stopped in room 111 house 1, the window wouldnt close securley. Large window was left open when i arrived in my designated room. I reported to the check in desk. No sleep from the outside noise and also fire alarm going off at 3am.

Self

8/10

Excellent

01 Apr 2026

Maria

Clean room - Central - Comfortable bed

10/10

Exceptional

31 Mar 2026

Juliette

The room was clean, the staff were friendly and helpful.

Self

6/10

Pleasant

30 Mar 2026

Yasmine

It was a quiet and comfortable bed for the night after a long day and travel. Very basic and clean (if you discount the pair of trousers left between the beds by a former guest).

Self

6/10

Pleasant

30 Mar 2026

Sarah

Room clean staff friendly however amenities poor (definitely more hostel than hotel)

Friends

4/10

Poor

30 Mar 2026

Nigel

Breakfast choice was so bad, not worth paying for. Room had no kettle, tea & coffee facilities as advertised. No iron or hairdryer in room, stains all over the carpet

8/10

Excellent

29 Mar 2026

Bethan

Spacious comfortable room with nice clean bathroom. Liked the added fridge in room, but would have benefitted from more than 1 pillow each. Breakfast was included and was ok, but lacked selection, so if you prefer a full english, you'd be better going out for breakfast elsewhere. Overall decent stay, and for the value I would stay again.

Partner

8/10

Excellent

29 Mar 2026

Need more check in staff at 3pm.

Also need to better explain the online check in form to ppl in the queue

Self

6/10

Pleasant

29 Mar 2026

Benjawan

The room a bit too warm and have smelled

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Beth

For the price the hotel was amazing! Our room was lovely and clean and had everything we needed! It was a short walk from the city centre too so an excellent location!
Unfortunately we had a fire evacuation at 2:30am which was the only thing that made our trip less enjoyable but apart from that we had a lovely stay!

Friends_and_family Friends

8/10

Excellent

28 Mar 2026

Kristian

Very well situated hotel, in the middle of Manchester. The hotel rooms have everything you need, however, no glasses/cups.

One negative, the fire alarm went off at 3am, there was confusion on what we should do as we are ambling down the stairs, the fire alarm stopped. We then returned to the room.

Overall, a good stay was had at a very reasonable price. I will stay again.

8/10

Excellent

26 Mar 2026

Ali

No kettle/ coffee in the room was unexpected. Not even a glass for water. Everything else was ok.

Self

6/10

Pleasant

26 Mar 2026

Samantha

Cheap but not cheerful. Rude, u helpful staff at reception. Phone in room didn’t work so had to traipse down to reception (in an entirely different building) to ask for an iron and ironing board only to be looked at like I had ten heads. They didn’t have any which is ludicrous - not they’re with other people. Didn’t have any full stop. No hint of an apology. Rude as anything.

Cleanliness of the room was questionable.

Self

10/10

Exceptional

25 Mar 2026

Richard

Simple check-in. Great value. Well-designed facilities. Clean. Quiet. Easy.

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Garry

The staff were friendly to me and my pet but come breakfast - I was told no dogs in the dining room and I would have to eat in the bar. I explained that this was not possible as I couldn’t leave my dog unaccompanied. In the end they gave me a seat at the entrance to the dining room. Although adequate this doesn’t portray a ‘dog friendly’ message!

Self

6/10

Pleasant

24 Mar 2026

Matthew

Average property but good value for the price point. The fact you can get a copy of the Financial Times and the New York Times every morning for free is remarkable albeit a bit ridiculous when you can’t get a complimentary dental kit (they don’t stock them).

6/10

Pleasant

22 Mar 2026

Stephen

A good price, friendly and helpful staff. There was also live music in the bar Friday night with comfortable surroundings/seating. However, no kettle for tea/coffee in room and limited options for breakfast.

Self

4/10

Poor

22 Mar 2026

Ben

bad

8/10

Excellent

21 Mar 2026

Gavin

Lovely and clean place, and the staff are polite.
For me was 1 slight issue, needing to book in online, via phone, when i was already at the reception desk.

8/10

Excellent

21 Mar 2026

Doris

Staff are friendly and helpful

Self

10/10

Exceptional

20 Mar 2026

Colin

Clean room. All amenities excellent. Night porter a little unresponsive bordering on unfriendly, otherwise excellent and will definitely book again.

Self

10/10

Exceptional

20 Mar 2026

Joss

Family room has separate toilet and bathrooms as well as a fridge. Ideal

6/10

Pleasant

20 Mar 2026

Marc

My second stay at A&O was unfortunately a disappointment. I was initially checked into a room with one double and two single beds, which didn't match my booking. To make matters worse, the window was jammed shut.

When I requested a move, I was transferred from House 1 to House 2, which felt like a significant downgrade. The room quality, entrance, and security felt inferior, and even the lift required a key card just to operate. Later that evening, I discovered the new room lacked a fridge—something my previous room and past stays included. Having brought food and drinks to keep chilled, this was incredibly inconvenient.

Across my stays here, I’ve noticed a massive lack of consistency in room size, lighting, and amenities. I expected a lateral move for the inconvenience, not a downgrade.

Self

4/10

Poor

19 Mar 2026

Seth

Front desk staff were great but business is kinda strange. Checkout is 10am, there was a sign that said no alcohol consumption in room, the room was quite warm but central air didn’t really work. Also toilet smelled kinda off and saw that there was feces in water in the toilet brush. But the container was attached to the wall so see how it’s difficult to clean for the cleaner. A lot of chain hotels are similar so these little details make a&o stand out in a bad way

Self

10/10

Exceptional

19 Mar 2026

Stephen

Goo

4/10

Poor

18 Mar 2026

Ahilyn

Weird place

10/10

Exceptional

18 Mar 2026

Polly

very clean, attentive staff

Friends_and_family Friends

8/10

Excellent

17 Mar 2026

It is a hostel so everything is basic

Self

10/10

Exceptional

16 Mar 2026

Jonny

Fantastic, Really good

Partner

8/10

Excellent

16 Mar 2026

Holly

Solid hotel for the price over breakfast was disappointing

4/10

Poor

16 Mar 2026

Kelly

On arrival there was 3 members of staff on reception and I was told to use a QR code to check in. Sent to a room that hadn't been serviced and had dirty sheets on the bed and towels on the floor. The next room has stains on the bedsheets, a used cotton bud in the bathroom and receipts left on the floor from the previous occupant. I would have given the stay 1 star but the breakfast was fairly nice (though basic). This is no longer a hotel and the reviews I think are from previous management company. Now a hostel so basic facilities (no tea/coffee making facilities in the rooms).

Self

8/10

Excellent

13 Mar 2026

Doris

Room are new and clean, Staff are nice and helpful, but no cups and glasses in the room are not convenient for brushing teeth.

Self

4/10

Poor

11 Mar 2026

ChrisMichelle

Seriously the room felt like a motor home. The tv casting did not work. And for christ sake a kettle is a must! Twice i stayed... Twice no kettle

6/10

Pleasant

11 Mar 2026

Dale

It's fine for one night

8/10

Excellent

08 Mar 2026

Rachel

Would have been good if there was coffee in the room and room service.

Business

6/10

Pleasant

07 Mar 2026

teresa

Staff were very helpful and friendly. My friend and I booked a twin room which was a very good price. Overall it was clean but there was no plug in the sink and no mattress protector on the beds. The room has a safe and a small fridge, but the biggest disappointment was the absence of a kettle and tea/coffee facilities. Maybe this is a generation thing, but it has put us of returning. We had a drink in the bar which was very nice and reasonably priced. I suppose you get what you pay for.

10/10

Exceptional

04 Mar 2026

Andrew

Ideal location and a lovely bar area

Partner

8/10

Excellent

03 Mar 2026

Karen

Great stay, lovely room, quiet and friendly staff

Self

10/10

Exceptional

02 Mar 2026

Dorinela

I had booked in doubts, but was pleasantly surprised, all lobbies were clean and decent, spacious and good airflow, reception staffs we warm and welcoming, my room was upgraded for no reason, which made my 3yr old very happy, property was in a god location to lots of restaurants and fun places.
Downside is no tea & coffe in the room, which wasn’t helpful for a tea drinker while working at night & I had a child who needed warm water. Was only there on business for 2 nights so we just managed , I will be coming back it was very convenient we didn’t even use any AC or heating we were warm enough despite the rain

Friends_and_family Family

2/10

Poor

27 Feb 2026

Saleh

- Room was too hot. Air con did not work properly.
- No amenities were provided except towels.
- Check out was at 12 pm but at 11 am cleaner asked me to leave very rudely.

I will give this place max 2 stars.

Self

2/10

Poor

25 Feb 2026

Stuart

Couldn’t find the room, given wrong directions to a car park to be told it’s in another building.
Couldn’t get wi fi to work
Room smelt like a swimming pool/chlorine smell
Room was Very cold and heating didn’t work.

Self

2/10

Poor

25 Feb 2026

Felicity

Had to move rooms three times, its hostel accommodation one side and not until we complained we were moved to main building and was given room keys to someone else’s occupied room, which we only found out when we walked into their room ans saw all their belongings, horrific and wasted most our time moving around on the Friday. I have made a complaint and expect a full refund as we were told at the hotel !

Also our handle on the door on the third room was nearly falling off. Not a secure place to leave your belongings! We were told the second part of the hotel is going under renovations…… I don’t think so I think they put customers in that building first and keep the main building for families etc. not acceptable standards for safety in terms of we could have walked in that room and disturbed people it’s a good job they were not in their room cos I think they would be fuming that their belongings were left open to complete strangers in a hotel ! Never again and as stated I’ll expect a full refund as promised by your staff members at the hotel as we paid on arrival ! Should I not receive a response soon I’m taking it further.

Friends_and_family Friends

6/10

Pleasant

24 Feb 2026

Seonai

Room was ok, staff were a bit dismissive and ignored me for a while at the front desk but overall it was a pleasant stay

Friends_and_family Family

10/10

Exceptional

24 Feb 2026

Theresa

Staff were so helpful.
Room was spotless and lovely for the price i was amazed!
I am so pleased to hear where else A&O have properties so when i go abroad i will stay with them also!

Friends_and_family Family

6/10

Pleasant

23 Feb 2026

Caroline

The cleanliness of the room was not great on arrival, very stained carpet, couple of marks on the bed sheets, and a drain smell from the shower. Bed was actually pretty comfortable and room was quiet. There was a problem at check-in, the hotel had not received our booking, but they sorted this pretty quickly.

Partner

10/10

Exceptional

22 Feb 2026

Abramo

The room were fantastic, and our receptionist Pasquale provided us an excellent services from start to finish.
Amazing

8/10

Excellent

21 Feb 2026

Ian

Decent clean room

6/10

Pleasant

21 Feb 2026

Edward

Self

4/10

Poor

21 Feb 2026

Suzanne

Very long check in queues, Heavily stained room, dismissive staff on front desk. Uncomfortable and very small twin beds.

Friends_and_family Friends

10/10

Exceptional

20 Feb 2026

Ellen

Clean room, comfy and very helpful staff member after the first one was very unhelpfulabout check in.

10/10

Exceptional

19 Feb 2026

Angelica

Wonderful hotel, very large room and very good clear. My room in 3 Floor silence very Nice. Me and My daughter sleeping 2 nights very very Good. Thank you só much. I’m recomend to My friends

Friends_and_family Family

8/10

Excellent

19 Feb 2026

Ian

Good room. Very clean.

Partner

10/10

Exceptional

16 Feb 2026

Shamim

Good

6/10

Pleasant

16 Feb 2026

Lynn

OK, amenities not as described on Hotels.com, no kettle/ coffee maker and no safe. Waited in a mega queue for 45 minutes to check in.

8/10

Excellent

16 Feb 2026

Stuart

For the price, it’s excellent and central to town. Room very clean. Only slight reservation was breakfast which wasn’t brilliant. But other than that it’s great.

Business Self

8/10

Excellent

15 Feb 2026

Mr Jacek Roman

Room full of dust...

Partner

2/10

Poor

14 Feb 2026

Demi

I arrived the morning after, checked in and

8/10

Excellent

13 Feb 2026

Paul

nice clean room, was only for one night stay so limited overall experience

Business

8/10

Excellent

10 Feb 2026

Jorge Omar

El hotel está adecuado en relación calidad precio, mi habitación estaba muy limpia y el personal es muy amable. Lo unico malo es su internet, es muy lento y a veces no sirve.

Leisure Self

10/10

Exceptional

08 Feb 2026

Shane

Easy and friendly check-in, nice room, good location

4/10

Poor

08 Feb 2026

Nathan

Absolute chaos at check in, keys not working after queuing for half an hour to get them, half the hotel shut off and fences blocking communal areas, reception tried to charge us for our pre paid room, no cups or kettle or any facilities in the room. Pretty poor overall. The staff were trying their best amongst the chaos.

Partner

10/10

Exceptional

05 Feb 2026

Michaela

Will definitely stay again. Great location, room was spacious and clean, and talk about affordable!! I highly recommend this hotel. My only issue was the bed was slightly uncomfortable and pillows are flat. Still giving my stay 5 stars though!

8/10

Excellent

01 Feb 2026

Mike

Great for the money no glasses in the rooms now

Self

10/10

Exceptional

31 Jan 2026

Edward

Staff excellent
Nice room
Good hotel bar

6/10

Pleasant

05 Jan 2026

ALBERT

Nice no more

Self

10/10

Exceptional

04 Jan 2026

Laura

Clean room, yummy breakfast, good location.

10/10

Exceptional

29 Dec 2025

Wendy

What makes a stay for us is the customer service, in this hotel excellent. I am sad thos particular hotel will no longer be a Novotel . I wont be usibg a Hostel, sorry not my thibg. Please do keep on the amazing staff

Friends_and_family Family