Name: Oyo The Pleasant House
Address: Chapel Lane, 390, Manchester, M9 8WB, GB

2/10

Poor

12 Jul 2026

Valentina

No staff, no reception, no help at all, had to call them to ask where my room was, I feel like it was an abandoned place.

Friends

2/10

Poor

20 Jun 2026

Keith

No off street parking. The place was a tip/ building site absolutely awful it should be removed from the Expedia site

Partner

2/10

Poor

08 May 2026

Jonathan

I had the worst experience dealing with “The pleasant house”. I travelled all the way from London to Manchester, just for them to tell me at check in they had no rooms available. There were no staff present, just a phone number on the outside door to call. I stayed outside the building for 5 hours trying to book other accommodation. These people also refused to give me a refund, I had to get my bank to do a chargeback, which was successful. Stay away from this hotel at all costs, they are scammers.

Self

2/10

Poor

28 Apr 2026

Maisie

To talk to staff you have to call a number then text them your booking details and your full name and then wait for them to give you the code to your room, room was not clean for example poo stains in the toilet, dead spider on the wall, wall paper coming off, door handle to bathroom was broken and all the units where falling apart.

Friends

4/10

Poor

09 Dec 2025

Paul

Place was an un. Maned building site room was dirty in need of painting and very unwelcoming
Pictures on site were obviously very old room in poor reapiar switches hanging off door lock held on with gaffer tape half the lights didnt work bed was old but clean, Honestly would not reccomend to anybody s#£t hole

Self

2/10

Poor

01 Dec 2025

Amy

AVOID this accommodation is anything but pleasant. We were double booked and unable to stay at the property due to an error on the property’s side. However, we were able to enter the property which shows how unsafe it is as we were not suppose to be staying there. The inside looked like a building site with plastic sheets, curtains and random pieces of cut up carpet everywhere - the only thing I was grateful about being double booked was that it meant this is where we were not staying ! When we were offered an alternative stay it wasn’t even in the same city- leaving a group of young girls stranded in Manchester on a Saturday night. We are still yet to receive a refund of this or any kind of written confirmation of the refund despite the fact we have been told over the phone multiple times this would be received by the end of the day. However, the deadline keeps being extended and still missed and now there is no answer on the phone calls at all. If you have any care for your own safety I would not recommend this property at all.

Friends_and_family Friends

4/10

Poor

30 Nov 2025

H

I selected this hotel as it was under £100 at short notice.

The condition of the hotel wasn't great. It was clearly still being renovated and the upstairs was blocked off with a sheet. There was also no parking, despite the property page stating otherwise. I had to park on the street in front of the hotel.

There was also nowhere to check-in. There was paper stuck on the front door with instructions to call a number to check-in.

The person I contacted was quick to respond and was helpful and informative, to his credit.

The room itself was small, and the bathroom was shared by multiple rooms, like a bathroom in a house. One of the plug sockets I tried to use to charge my phone didn't work.

For the purposes of my stay, I just needed somewhere to leave my things and sleep for one night. If I was staying for more than one day, I wouldn't choose to return here. This hotel has taught me to read reviews more thoroughly when booking in the future.

Self

2/10

Poor

03 Nov 2025

Sean

bad

Friends_and_family Friends

6/10

Pleasant

31 Oct 2025

Peter

Room good, shared bathroom ok..

Partner

2/10

Poor

18 Oct 2025

John

Wouldn’t stay again

Self

2/10

Poor

13 Oct 2025

Mohammad shahid

They tried to give me a room with 2 single beds wheb i ordered a double bed, they double booked the room so they tried to give me a room without a tv or anything, basically just the bed in a room

2/10

Poor

13 Jul 2025

Michael James

We secured hotel accommodations via Expedia for a concert. The selected hotel, however, did not meet expectations. The property currently resembles a construction site, and the premises are permeated by the odor of cannabis. Contacting the owner for check-in proved difficult. Furthermore, the Inn lacks amenities, including parking and toiletries. The communal washroom facilities are poorly maintained. It is concerning that companies continues to list this establishment.

Leisure Partner

2/10

Poor

06 Jun 2025

Fokhor

The room stunk of weed there was a sock covering the smoke alarm and I had to use air freshener most of the night but the stunk never went away. Apart from peeling wallpaper broken lights covered with carrier bags the beds were at least comfy. Shower was hot

Partner

2/10

Poor

16 Mar 2025

Akindayo Oluwatomiisin

No Okay

The surrounding around the room is appalling. Looks like a dead end with plenty dead leaves and a heap sand. If you check in at night you’d be worried sick.
No TV or any form of entertainment just crawling insects from the nearby bush

Partner

10/10

Exceptional

04 Mar 2025

YvetteHelena

Good

Self

2/10

Poor

25 Feb 2025

Verified traveler

Give a wide berth

I did not stay I went home. On arrival property had scaffolding around it, there was a hand written note with mobile number for check-in, alarm bells rang. The person who answered the door was bare foot in sliders. I was shown 2 rooms in what seemed a desserted property. The person had the door codes on his phone. I felt very uncomfortable and unsafe. I am a 70 year old female. I got in my car and fled.

Self

2/10

Poor

12 Dec 2024

Julie

Was sent elsewhere when we got there sent to a hotel miles away cost us £30
Told us we are getting a on suite.This place is unfit for humans .dirty bathroom dried vomit down the bed sheet blood and drink stains on the wall carpet filthy broken furniture no remote for tv
Very noisy didn't sleep sat on bed all night had kettle with no leed and nothing els.Was stuck their

Leisure Friends

2/10

Poor

25 Nov 2024

Verified traveler

SCAM

THIS HOTEL IS A SCAM. DO NOT BOOK.
A pice of paper on the door with a mobile number to ring for check in that isn’t a real number. Terrible manners when you call OYO company for answers, they tell you it’s your fault

Partner

2/10

Poor

23 Oct 2024

Sara

Don't go

Zero stars across the board, only the sheets were clean in our room, everything else was covered in a layer of dust and old stains. Light fixture was covered in cobwebs.
The bathroom also had not been cleaned as hair and general dust was gathered all over.
I had to request more toilet paper, and instead of replacing it themself, staff indicated where to find it in a living room that is a private lodging for said staff? So I had to do that at 3am, plus I requested a hairdryer and after being told via text that this had been sorted, I asked repeatedly for it to the staff member directly to finally have him saying the hairdryer was in another room, so he couldn't help me with that.
The door pad to our room had low batteries and I was stuck outside of my room at 3am for about 10 minutes with several attempts to enter. After contacting the member of staff about it, he came and claimed the charge will last for another 2-3 weeks. Surely having to try 6+ times to enter because of low batteries is not considered fully charged.
I requested a refund and they refused, citing company policy and not even acknowledging the uncleanliness.
Do not book and waste your money.

Friends_and_family Friends

6/10

Pleasant

22 Oct 2024

Calvin

Could be worse I guess😅

Location is in a middle of a council estate.. when I arrived there was a torn piece of paper stuck to the door saying ring Ahmed for check in. Which I did and he seemed a nice guy the door handles are cool electronic, for the main and room doors but the code for the room is excessively long and hard to remember so don’t leave your phone in the room when you go bathroom or you may be locked out, speaking of the bathroom it is very nice, instagram worthy but if you look carefully there’s lots of half finished things and what’s even worse is the cleanliness it’s absolutely disgusting some of the things I found in my room I opened a draw and there was open used packets of condoms and balloons from people using canisters they must change the bedding and that’s it! I think if you left something in a draw and came back a month later it would still be there. Overall for £43 you can’t complain cause you get a clean very comfortable bed and a decent bathroom which is all you can ask for. Oh yeah also they say you get a flat screen tv in your room which is a lie you only get a picture of the ocean😂

Partner